Overseeing the service operations to ensure high-quality and efficient delivery of services to our clients.

Lead a team of service technicians, manager service schedules, and maintain strong customer relationships.

Responsibilities:

• Lead and manage a team of service technicians, providing guidance, support and coaching as needed.
• Delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceed service targets.
• Oversees all aspects of service operations, including scheduling, dispacting and monitoring service call to ensure timely and efficient resolution of customer issues.
• Coordinate with other department to optimize resource allocation and meet service demand effectively.
• Maintain accurate records of service activities, including service reports, maintenance schedules, and inventory management.
• Build and maintain strong relationships with clients by providing excellent customer service and addressing their inquiries, concerns, and feedback promptly and professionally.
• Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement.
• Utilize technical knowledge of air conditioning systems to assist service technicians in diagnosing complex issues, troubleshooting problems, and implementing effective solutions.
• Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency.
• Ensure that all service activities comply with safety regulations, company policies, and industry standards to minimize risks and ensure the well-being of employees and clients.
• Conduct regular safety training sessions and audits to promote a culture of safety within the service team.
• Manage service budgets effectively, monitor expenses, and identify opportunities for cost optimization without compromising service quality.
• Prepare budget forecasts, analyze financial reports, and make recommendations for resource allocation and expenditure control.

Job Summary

• Support the implementation of Warranty (Standard and Extended) & Service offerings, analysis & reporting for Regional HQ and subsidiaries in South East Asia.

Warranty (Standard/Extended)

1. Responsible for Warranty & Service offerings related operational tasks (i.e. price setting, alignment with Business units, implementation and process alignment with subsidiaries).
2. Collaborate with Business units to obtain warranty conditions prior product launch.
3. Ensure system and processes are maintained to fulfil set warranty conditions, in line with HQ policies.
4. Set and maintain Warranty & Service offerings master and pricing in system

Aftersales cost analysis & reporting

1. Support as back-up PIC for Aftersales financials reporting & analysis monthly

• Support review of Regional Warranty & Service offerings to ensure alignment to market requirements
• Support Regional HQ with analysis & reports as assigned by management
• Review and set up processes, problem-solving and continuous improvement/PDCA
• Provide prompt support to the management and team for any other assignments/duties that are required based on business needs

Key Accountabilities

• Ensure accurate Warranty & Service offerings to support Business requirements
• Ensure timely release of Warranty (Standard/Extended) conditions/offerings before product launch
• Provide analysis on Extended Warranty costs (profitability) for price setting/alignment
• Timely submission of Aftersales financials reporting as back-up PIC when required

Job Requirements

Job / Skills Competencies

• Warranty management & administration
• Proficient in Microsoft Office Suite
• Problem-solving and Continuous improvement mindset
• Meticulous, Analytical, Team player, Effective communicator (Verbal & Written)

Work Experience

• Minimum 5 years in Aftersales Service, in MNC with B2B & B2C setting

1. Service product/ extended warranty price setting and cost analysis
2. Service / post-sale support environment
3. Financials related function, data tabulation/ processing

Qualifications

• Diploma or Degree in Business/Finance related

Location: Geylang Bahru

Working day: 5.5 days/ week, Alt Saturday

Responsibilities:

• Job scheduling for operations personnel
• Ensuring timely task completion
• Manage customer communications and paperwork
• Maintain inventory records.
• Coordinate with customers on job logistics
• Overseeing installation teams' logistics, and addressing customer service calls.

Requirements:

• Minimum 2 years relevant working experiences.
• Attention to detail and ability to monitor progress
• Proficiency in Microsoft Office
• Ability to communicate clearly and effectively with customers

Collaborate closely with the AI and digital solutions team to effectively market, promote, and sell innovative solutions to clients within the hospitality, retail, and service sectors.

Demonstrate a proactive approach to acquiring new customer accounts, driving revenue growth, and engaging existing customers to enhance customer retention and increase ARR.

Showcase a track record of successfully closing deals with clients seeking AI and digital solutions and/or in the hospitality, retail, and service industries

Driven towards sourcing and qualifying new leads (e.g. from own network, marketing events, seminars, exhibitions) and build up a healthy sales pipeline. Proficient in monitoring and optimizing conversions at each stage of the sales process.

Excellent verbal and written communication skills in English, with the ability to establish rapport with clients who communicate in other local languages.

Conduct client visits, deliver compelling product demonstrations, pitch solutions effectively, and adeptly prepare business proposals and quotations tailored to potential clients' needs.

Possess active listening skills and empathy to understand and address client requirements effectively.

Demonstrate keen analytical capabilities to assist clients in identifying suitable use cases and aligning our AI and digital solutions with their specific needs.

Familiarity with utilizing LinkedIn or other relevant social media platforms for promoting our solutions is an added advantage.

A team player with a good and open attitude to learn and work well with colleagues

We are looking for a detail-oriented and proactive individual to fill the role of Admin & Customer Service Representative. In this position, you will be responsible for handling incoming enquiries from customers and supporting various administrative tasks to ensure the smooth operation of the business.

Key Responsibilities:

• Customer Enquiries: Manage incoming enquiries via phone, email, social media and other channels, providing accurate and timely responses to customer questions and concerns.
• Lead Management: Assess incoming leads and assign them to the appropriate sales team member, ensuring a seamless handover for further follow-up and conversion.
• Order Processing: Generate invoices and delivery orders (DO) for customer orders, ensuring accuracy and completeness in all transactions.
• Monthly Stock Take: Conduct monthly stock take to reconcile inventory levels, identify discrepancies, and maintain accurate records of stock movement.
• Sales and Expenditure Tracking: Maintain records of sales transactions and expenses, tracking revenue and expenditure to provide regular reports to management.
• Miscellaneous Duties: Assist with various administrative tasks as needed, including filing, data entry, and general office support.

Requirements:

• Previous experience in customer service or administrative roles preferred.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in Microsoft Excel & Word.
• Positive attitude and willingness to learn and adapt to new challenges.

Our client is seeking a vibrant Customer Service Executive to join their team.

Job Scope

• Addressing customer inquiries on airfreight services, rates, schedules, and documentation.
• Coordinating internally for smooth shipment processing.
• Managing booking, pickups, and tracking for customers.
• Resolving customer complaints promptly and professionally.
• Ensuring compliance with airfreight regulations and customs.
• Updating milestone events promptly.
• Maintaining accurate records of interactions and shipments.
• Collaborating with operations to enhance service.
• Communicating delays or issues to customers

Requirement

• Applicant should have an experience of 2 to 3 years in the freight forwarding industry
• Minimum education level of O Level / Diploma in any discipline

Other Details

• Location: The Signature @ Changi Business Park
• Salary Range: S$3000 to S$4000
• Working days: Monday to Friday (8.30am to 5.30am) / Alternate Sat (8.30am to 12.30pm)

Interested candidate may send your resume to [email protected] for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tan Soon Heng (Reg No. R1108992)

The Opportunity

The incumbent is required to re-engineer existing systems, provide solutions to integrate multiple platforms, provide technical support to maintenance team, support system testing and commissioning and compile operation manuals for systems and be involved in Customer Care Pre/Post-variation order activities.

Responsibilities

• Perform off site survey with clients to capture essential requirements
• Re-engineer existing systems by analysing and identifying areas for modifications / enhancements
• Provide solutions to integrate multiple platforms and hardware e.g. CCTV, security card access
• Compile operation manuals by liaising with principal suppliers and maintenance teams on performance of systems on site
• Provide on-site technical support for variation orders received by Projects Delivery and Customer Care department
• Support maintenance testing and commissioning by drafting specific tests and commissioning plans
• Resolve technical issues by coordinating with both internal team and external vendors to meet client requirements
• Support of monthly maintenance projects and ensure timeline is met

Requirements

Essential:

• A Diploma / Degree in Electrical / Electronics / Engineering / IT
• Possess analytical and problem solving abilities
• Good customer management and communication skills
• Good technical knowledge
• Outspoken and people-orientated
• A good team player with the ability to multi-task
• Driven, self-motivated and ability to work independently
• Resilient and persistent
• Training will be provided

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibility:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements:

• Experience in Chinese Air Service.
• Implement effective strategies to acquire new customers and contribute sales.
• Excellent of communicate with customers effectively and form good relationships.
• Identify, network, and secure potential new clients.
• Ability to think strategically and to lead
• Experience in providing customer service support
• Advanced troubleshooting and multi-tasking skills
• Fluently mandarin & english language skills both written and spoken

Responsibilities:

Check-In/Check-Out:

• Greet guests upon arrival, assist with check-in procedures, and provide relevant information about the hotel's services and facilities.
• Process check-outs efficiently, addressing any guest queries or concerns.

Reservation Handling:

• Manage reservations, including booking modifications and cancellations.
• Ensure accurate recording of guest information in the system.

Up-Selling::

• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

Customer Service:

• Provide personalized and attentive service to meet guests' needs.
• Handle guest inquiries, requests, and complaints promptly and professionally.

Cashier Duties:

• Handle guest payments, issue invoices, and provide accurate change.
• Maintain a secure and organized cash handling process.

Room Assignment and Control:

• Assign guest rooms based on preferences and availability.
• Monitor and control room inventory, coordinating with housekeeping for room readiness.

Safety and Security:

• Ensure the safety and security of guests by following established protocols.
• Respond to emergencies and report incidents to the appropriate authorities.

Communication and Coordination:

• Collaborate with housekeeping, maintenance, and other departments to ensure smooth guest experiences.
• Communicate special requests and VIP arrangements to relevant departments.

Information Dissemination:

• Disseminate information about hotel promotions, facilities, and local attractions to guests.
• Provide directions and assistance with transportation arrangements.

Record Keeping:

• Maintain accurate and organized guest records.
• Generate reports as required by management.

Problem Resolution:

• Resolve guest issues effectively and escalate matters to supervisors or management when necessary.
• Anticipate and address potential challenges to enhance guest satisfaction.

Qualifications and Requirements:

• Minimum ITE/O Level, certification in hospitality is a plus with one year of work experience
• Candidates with over 2-3 years of customer service experience will be considered for the Executive role
• Proven experience in customer service or front desk roles.
• Excellent communication and interpersonal skills.
• Familiarity with hotel management software and reservation systems.
• Ability to handle cash transactions accurately.
• Strong problem-solving skills and a proactive approach to guest satisfaction.
• Flexibility to work in shifts, including weekends and holidays.
• Impeccable grooming and professional appearance.
• Customer-focused with a genuine passion for hospitality.

Job Description & Requirements

• Answer phone calls
• Prepare, sort and file business correspondence and documents
• Perform data entry operations
• Perform administrative and accounting duties as assigned
• Maintain customer records regularly
• Microsoft skills
• Any other ad hoc duties as assigned
• Document file sequencing, labelling, filing and any ad hoc duties assigned by Manager
• Data Entries
• Able to handle multiple tasks with good coordination skills
• Pleasant, positive personality, FAST LEARNER, good computer skills

REQUIREMENTS:

• Able to work under pressure, multi-task and independent
• Positive attitude with pleasant personality
• Proficient in MS Office

Responsibilities:

• Provide prompt and courteous support to users of our platform via email, chat, and other channels.
• Assist users with account-related inquiries, troubleshooting trading issues, and navigating platform features.
• Collaborate with development teams to resolve technical issues and improve platform performance.
• Stay informed about cryptocurrency and DeFi trends to provide accurate support to users.
• Identify common user pain points and provide feedback for platform improvement.

Requirements:

• Bachelor's degree or equivalent experience.
• 2-3 years of customer service experience, preferably in cryptocurrency or exchange.
• Deep understanding of crypto and blockchain technology.
• Excellent communication and problem-solving skills.

Tribecar is the leading station-based car-sharing operator in Singapore. Members of the service use their smartphone to gain access to Tribecar's rental cars that are parked at over 450+ convenient locations (i.e. right beside MRTs) in Singapore. The service is accessible 24 by 7 with no minimum booking length.

This on-demand service starts from an amazing low price of just SGD 2 per hour (SGD 0.5 per hour for motorcycles!). The cost of the service is kept low by automating the service as much as possible.

Naturally, there will be naughty individuals who will try to test the system. You, aided by our investigation tools, will root out these people and keep the service running as smooth as possible.

Responsibilities:

• IMPORTANT – You will be spending much of your time working with the customer on their vehicle damage report. This may come in the form of outbound calls, emails or onsite visits.
• You will also be required to investigate damages found on our vehicles and assess the cost of repairs.
• You will also be assisting and managing accident reports and follow ups.
• As a senior officer, you will be leading a small team of officers to achieve the team's mission.
• You are also expected to oversee and report on team's activities.
• By excelling at your work, the community will be able to continue to enjoy our vehicles in the best possible state!

Requirements:

• Strong familiarity in office productivity software and web technologies.
• Keen eye for details to spot fraud
• Willingness to enforce justice to ensure fairness in the tight-knit community
• Ability to shown restrain and kindness in extraordinary circumstances
• Experience in this field will be a strong bonus (enforcement, collection, etc)
• Having class 3 or class 2B (and above) licence would be advantageous

Benefit:

• Career Growth
• Allowance, Bonus
• East

Job Scope:

• Perform servicing, maintenance, and troubleshooting tasks on equipment to ensure optimal functionality.
• Conduct routine inspections and preventive maintenance activities to identify and address potential issues.
• Participate in the installation process for machines and equipment, following guidelines and specifications.
• Partner with other technicians and engineers to perform daily operational tasks.
• Conduct timely checks on equipment to ensure they are in proper working condition.
• Perform scheduled maintenance tasks to prevent breakdowns and optimize equipment performance.
• Maintain accurate records of equipment servicing, maintenance, and installation activities.
• Prepare service reports, work orders, and other relevant documents as required.
• Respond to customer inquiries and provide technical support and assistance as needed.

Requirement

• Possess Diploma, NITEC and relevant field
• 1-2 years relevant experiences will be advantage

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Benefit:

• Career Growth
• Allowance, Bonus
• East

Job Scope:

• Perform servicing, maintenance, and troubleshooting tasks on equipment to ensure optimal functionality.
• Conduct routine inspections and preventive maintenance activities to identify and address potential issues.
• Participate in the installation process for machines and equipment, following guidelines and specifications.
• Partner with other technicians and engineers to perform daily operational tasks.
• Conduct timely checks on equipment to ensure they are in proper working condition.
• Perform scheduled maintenance tasks to prevent breakdowns and optimize equipment performance.
• Maintain accurate records of equipment servicing, maintenance, and installation activities.
• Prepare service reports, work orders, and other relevant documents as required.
• Respond to customer inquiries and provide technical support and assistance as needed.

Requirement

• Possess Diploma, NITEC and relevant field
• 1-2 years relevant experiences will be advantage

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Service Engineer in Electrical company

Responsibilities:

• Responsible for on-site start-up, installation, commissioning & maintenance of front end automated semiconductor equipment at customers' sites
• Perform troubleshooting on semiconductor equipment
• Carry out continuous enhancement programs on machines to achieve the highest performance and reliability results
• Coordinate logistics activities
• Conduct training for customers' engineers and technicians.
• Perform Installation, Preventive/Corrective maintenance (PM).
• Remedial maintenance (RM) on electronic /equipment on site.
• Provide excellence service and maintaining a safety cautious.
• Plan and execute resolution and presenting to stakeholders.
• Enhancing the processes, hardware/software for equipment.
• Coordinate with customer on equipment's requirement for installation.
• Perform equipment installations/PM and RM
• Develop action plans to resolve customer issues and execute equipment improvement plans.
• Report submission to management for customer's work done.

Requirements:

• Diploma in any Engineering •
• 4years of relevant experience in the Semi-con industry •
• Self-starter who is able to work independently under minimum guidance •
• Ability to analyse and address all potential equipment failures •
• Knowledge / experience in semiconductor-related equipment •
• Good communication and interpersonal skills •
• Able to work in cleanroom environment •
• Willing to travel overseas for work support and training •
• Able to work overtime/standby after office hours, weekends and public holiday/periodic night shift •
• All Race welcome.

Summary

• Salary - up to $2,400
• Allowances + AWS + OT Payable
• Multiple locations - Islandwide Hiring

Responsibilities

Kitchen Crew

• Get the ingredients ready for cooking.
• Prepare food following guidelines and recipes.
• Uphold hygienic practices and standards in the kitchen.
• Use kitchen appliances effectively and safely.
• Help with Stock rotation and inventory management.
• Observe rules and regulations pertaining to food safety.

Service Crew

• Welcome guests and deliver excellent customer care.
• Accurately and quickly take orders.
• Serve customers food and drinks.
• Make sure the dining area is tidy and clean.
• Manage the payment transactions.
• If needed, lend a hand with simple meal assembly or preparation.
• Respond to questions and concerns from clients.

Requirements

• Candidates with no experience are welcome to apply, training will be provided.
• Candidates with relevant experience will have an added advantage.
• Willing to engage in shift work, which includes work on weekends and PH.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Benefits:

• Basic up $2600 + AWS
• Location: Central/ West
• 5day work week (2 days off on weekdays)
• MNC with career progressions

Job Scope:

• Attend to walk-in customer
• Assessing customer requirements and guiding them to the appropriate sales consultant or service advisor
• Handling incoming calls, scheduling appointments, managing messages and mail, and directing calls as necessary
• Assisting in marketing initiatives and event coordination
• Ad-hoc work assigned

Job Requirement:

• Relevant experience as concierge/ customer service is advantage
• Entry level is welcome, training will be provided

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Primary Responsibilities:

· Provide technical support, trouble-shooting, commissioning & preventive maintenance for medical equipment

· Coordinate and liaise with customers for maintenance services to ensure minimum downtime

· Perform other technical tasks as assigned

Requirements:

· Diploma or Degree in Biomedical Engineering, Electronic or Electro-mechanical Engineering is preferred

· Good interpersonal skills and customer oriented

· Independent, self motivated and a team player

· Possess a valid driving licence

· Willing to travel to support customers as needed

Working Location: Naer Telok Ayer MRT

Job descriptions:

• Welcome customers as they come into the restaurant
• Help customers to settle down and also take their orders
• Process customers’ orders and generate their bills
• Provide answers to queries presented by clients regarding services and offers made available by the restaurant
• Clean all tables after clients have left and get such tables prepared for the next set of clients
• Serve and pack warm foods to clients in an effective manner and in strict accordance to the orders of such clients.

Requirements:

• Mini 1 year of working experience.
• Ability to maintain composure during rush hours
• Ability to present bills, take orders and deliver them to clients in a timely manner
• Ability to deliver top quality customer service and assistance
• Ability to work overtime.

Job Scobe :

1. Assist counter to answer phone and do sales record.

2. Arrange customer for queue and appointment.

3. Daily shop cleaning

4. Updated daily slaes record

Employee Benefit:

1.Annual Leave incresement follow as per mom start from 7 day / years

2. Annual Leave may only bring doen a year

Job Scobe :

1. Assist counter to answer phone and do sales record.

2. Arrange customer for queue and appointment.

3. Daily shop cleaning

4. Updated daily slaes record

Employee Benefit:

1.Annual Leave incresement follow as per mom start from 7 day / years

2. Annual Leave may only bring doen a year

Requirements:

- Driving License (Optional)

- Basic book keeping knowldge

- Microsoft Excel , Word

- Company located at Kaki Bukit (East Side)

Job Scope :

- Answering calls and Reply sales enquiries

- Data Entry ( Issue invoices, Contract, submition of summon)

- Checking Sales and Follow up weekly for payments

5days + alternate saturday - operation hours 10am to 7pm

PH off

Incentive / Staff Discount/ Sales commssion

Interested candidates can whatsapp 98217453

WhatsApp link: wa.link/9sllay

Kindly covert resume and send thru whatapp to get the faster response.

**Candidates with retail experience prefered**

Job Scobe :

1. Assist counter to answer phone and do sales record.

2. Arrange customer for queue and appointment.

3. Daily shop cleaning

4. Updated daily slaes record

Employee Benefit:

1.Annual Leave incresement follow as per mom start from 7 day / years

2. Annual Leave may only bring doen a year

Job Scobe :

1. Assist counter to answer phone and do sales record.

2. Arrange customer for queue and appointment.

3. Daily shop cleaning

4. Updated daily slaes record

Employee Benefit:

1.Annual Leave incresement follow as per mom start from 7 day / years

2. Annual Leave may only bring doen a year

Requirements:

- Driving License (Optional)

- Basic book keeping knowldge

- Microsoft Excel , Word

- Company located at Kaki Bukit (East Side)

Job Scope :

- Answering calls and Reply sales enquiries

- Data Entry ( Issue invoices, Contract, submition of summon)

- Checking Sales and Follow up weekly for payments

5days + alternate saturday - operation hours 10am to 7pm

PH off

Incentive / Staff Discount/ Sales commssion

Interested candidates can whatsapp 98217453

WhatsApp link: wa.link/9sllay

Kindly covert resume and send thru whatapp to get the faster response.

**Candidates with retail experience prefered**