Location: Singapore (Hybrid)

As a Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence services and solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You’ll be responsible for driving product usage and adoption, as well as facilitating account growth/retention via tailored success plans. You’ll leverage your prior experience in customer success and cyber security to foster successful and long term client relationships with Recorded Future. Don’t miss your opportunity to become a Futurist!

Recorded Future’s Intelligence Services mission is to partner with our clients to deliver successful security outcomes and business value from our solutions and services. Your days will be spent working closely with our clients to ensure that they are effectively using our intelligence cloud and services to positively impact a range of security functions including security operations, incident response, threat research, vulnerability management, risk, and geopolitical / physical threat teams.

What You’ll Do:

● Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and more

● Drive product adoption across a diverse portfolio of the company’s clients across APJ

● Execute our client engagement strategy by delivering comprehensive Success Plans

● Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services

● Identify, assess, and escalate account risk factors and orchestrate remediation efforts

● Work closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businesses

● Learn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver value

● Regularly capture and internally share your customers’ experience with Recorded Future

● Be ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retention

What You’ll Bring to the Team:

Knowledge:

● Demonstrated experience in Customer Success and enablement principles

● Strong understanding of Cyber/Information Security fundamentals

● Familiarity with Project Management processes, strategies, and methods

Competencies:

● Passion and drive for making customers happy and successful

● Positive, collaborative, and energetic attitude with a strong desire to make an impact

● Polished and professional approach for delivering customer engagements

● Proven history of successfully managing multiple, often competing priorities simultaneously

● Experience designing and executing communications and/or customer success programs

● Superb communication skills with an ability to convey complex concepts to all levels of client personnel–from an analyst up to the CISO

● Demonstrated passion for cyber security and intelligence

Requirements:

● Bachelor’s degree or 3+ years of relevant Customer Success and SaaS work experience

● A native Korean speaker and fluent in English is essential as this role requires interactions with Korean clients

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Jakarta Dubai and Philippines.
We are seeking a mature and responsible individual capable of managing both our studio branch and our esteemed customers. The goal is to enhance member engagement, satisfaction, renewal rates, and cultivate advocates for our brand.

Job descriptions:

Customer Care Team - Welcome and On-board New Members

- Welcome new members, provide support in starting their wellness journey
- Engage and build rapport with members to gather early feedback

- Follow through the new member onboarding process and completeness of membership profile

Customer Care Team - Engage Existing Members
- Personalised Check-in message at 1/3/6 months
- Review members attendance & frequency
- Check in with members who stop coming regularly
- Track and prepare Birthday Cards

You will also be tasked with overseeing the operational control of your branch, collaborating closely with the Head of Operations on a daily basis to enhance efficiency and effectiveness.

Requirements:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Previous experience in customer service or a related field is preferred
• Able to handle cleaning duties such as mats sanitising, studio upkeep, toilet hygiene and wrapping up the studio by end shift
• Admin background is a must

Available working hours:

• Full time from Mon - Fri 7am to 3pm
• Able to commit weekends/PH 8.30am - 5.30pm
• Part time from 4-10pm on weekdays, weekends/PH 8.30am - 5.30pm
• Locations available Kovan, Katong, Bukit Timah and Thomson

Training will be provided.

Job Description:

• Greeting customers and serving customers
• Serving and giving presentations of food & drinks to guests as well as settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience
• Other ad-hoc duties

Job Requirement:

• Able to communicate in English
• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working in F&B industry is advantageous. *but not mandatory

Job Description:

• Greeting customers and serving customers
• Serving and giving presentations of food & drinks to guests as well as settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience
• Other ad-hoc duties

Job Requirement:

• Able to communicate in English
• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working in F&B industry is advantageous. *but not mandatory

Job Responsibilities

• This role is responsible for validating security and compliance solutions for enterprise applications and databases in data centers and cloud services in accordance to IT policies.
• This involves providing guidance and hands-on implementation in the design, configuration and troubleshooting support in the areas of logs, patch, vulnerability and configuration management leveraging enterprise platforms and technologies.

Job Requirements

• Shall have experience in at least one security and compliance technology and product such as vulnerability assessment, logs management
• Product certification in one or more of the industry toolset and platform is advantageous
• Familiarity with IT compliance standards such as CIS in a variety of technical environments, including Windows, Linux etc is advantageous
• Experience in IT audit is advantageous.
• Familiarity with IM8 or equivalent ICT policies is advantageous

Our client, a reputable Electronics MNC, is looking for a 6 Months Contract Customer Service Coordinator. Contract is renewable. This role is based in a call center, 5 days work week & normal office hr ( no shift).

Job Responsibilities:

• Answer service phone calls, inquiries pertaining to services and meter reading issues.

• Coordinate daily service activities with customer/technicians to resolve issues and complaints.

• Escalating service support issue when required, and follow up on problematic calls.

• Review, verify and updating of completed jobs such as technical and general service (GS) etc.

• Prepare quotation for parts / maintenance contract / Credit Note / Debit note / Letter etc.

• Uploading of meter reading and generation of Meter Reading Report.

• Any other adhoc duties assigned.

Requirements:

· Candidate must possess at least Secondary School, "N" Level or higher.

• 2 to 3 years of customer service experience in call center, handling high call volume.

• Proficient in MS office applications, especially Excel formula & pivot table.

• Candidate with experience in SAP System is preferred.

• Customer centric mentality, comfortable handling customers’ calls and emails.

Please send your updated resume to [email protected] if you are interested.

Regret to inform that only shortlisted candidates will be contacted.

Workstone Pte Ltd (EA License 19C9998)

Aslin Wong Mun Ning (R1326393)

• Identify, develop, and maintain relationships with clients to build positive relationships
• At least 1-3 years of sales experience
• Candidates will be based in Singapore
• To understand client’s needs to propose suitable solutions
• Assist Sales Manager in preparation with sales proposal
• able to work in weekend and PH
• Attend to customer enquiries & follow up
• make sales plan every month
• femiliar wellness product will be better

Job Responsibilities

• Manage all daily air import operations and documentation.
• Monitor air freight shipments, logistics, and trucking using the in-house system.
• Coordinate with team members, vendors, and customers to ensure smooth transactions for all import shipments.
• Raise cheque request and prepare payment for agent clearance shipment or to purchase permit.
• Manage costing and billing, and ensure timely payment from customers.
• Handle customer inquiries promptly and effectively.
• Maintain accurate and organized document filing.
• Other assignment assigned by the management

Job Requirements

• Minimum 1-2 years related working experience, preferably in freight forwarding industry
• Proficient with Microsoft Excel
• Ability to multi-task, prioritize, and manage time effectively
• Exceptional customer service and follow up skills
• Good team player with good interpersonal and communication skills

Working Location:Caldecott
Contract Duration: 12 Months Contract
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: $2,980 per month

Responsibilities:

· Recruitment and training of volunteers, matching and deployment of volunteers, and providing support for volunteer engagement

· Working closely with other divisions to collate data, formulate joint strategies and platforms for volunteer engagement

· Helping to manage databases to ensure critical and updated info is captured

· Providing strong admin support to the team (coordinating meetings, filing, budget, etc)

· Assisting in landscape studies/scans and basic agency research when required

· Assisting in other administrative matters.

Job Requirements:

· Bachelor’s Degree in Psychology / Social Work / Social Sciences or other relevant disciplines.

· Entry Level applicants with strong interest in the Social Service industry are welcomed to apply.

· Immediate Starters are preferred (Not serving any notice period)

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Working Location: Caldecott
Contract Duration: 12 Months Contract

Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: Up to $5,000 per month

Responsibilities:

· Scan and synthesise social science research literature

· Design survey questionnaire, and coordinate the conduct of fieldwork

· Conduct research and in-depth data tabulations and processing to address project needs

· Conduct and review data collection, processing and management of data, to generating tailored reports

· Management of projects and timelines

· Stakeholder management: Work with internal stakeholders and external partners (e.g., academics, consultants and research companies) on selected projects

Job Requirements:

· Bachelor’s Degree in Psychology / Sociology / Economics / Social Work or other relevant disciplines.

· Experience in conducting literature reviews.

· Experience in processing and managing datasets

· Proficient in any statistical data analysis software (e.g., SPSS, STATA, R, Python)

· Prior experience in designing, conducting or managing surveys would be an advantage

· Immediate Starters are preferred (Not serving any notice period)

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Culina is a leading purveyor of specialist Epicurean foods and wines, a choice distributor to hotels, restaurants and cafes in Singapore. Culina runs a Bistro and Gourmet boutique, an Organic retail store - SuperNature in Dempsey as well as a chain of butcheries in Major Supermarkets island-wide.

Job Summary:

The role of Service Leader is to greet, service customers, process food & drink orders, prepare bills and process payments.

Key Responsibilities:

• Welcome guests, take orders and communicate orders to the kitchen.
• Prepare/serve food, drinks, condiments and attend to guest requests in an efficient & timely manner. Keeping track of all guests’ needs and requirements.
• Coordinating and multi-tasking job duties in a busy bistro environment including cashiering duties, prepare tables, opening and closing duties etc.
• Comply with all policies, procedures, standards, specifications, guidelines in food & workplace safety, service and handling of equipment such as coffee machine etc.
• Achieve company objectives in sales, service, quality, appearance and facility cleanliness.
• Manage daily reservation system together with the call centre team. Efficiently maximize seating in the dining area.
• Perform other duties as directed by the Restaurant Manager.

Requirements:

• GCE ‘O’ Level certificate or NITEC in Hospitality Services
• WSQ Basic Food Hygiene Certificate or to attend Food Safety Course Level 1 or Refresher Course arranged by Company
• Relevant working experience in F&B service
• Perform shift duties, 5-day work week, work on weekends & PH
• Good customer handling, good communication skills, multitasking, responsive, a team player with a positive attitude and strong interpersonal skills

Job Highlights:

• Progressive Leave Scheme
• Fast-Paced, Passionate and Energetic Work Culture
• Group Medical & Hospitalization Insurance
• Flexi Wellness Plan
• Staff Card Discount Program

Working Location: Central / East / West / North
Salary: $2,390 per month
Able to commit immediately till end September 2024 (Extendable)
Office Hours

Responsibilities:

· Assist customers with their enquiries on schemes and services of the company

· NO SALES INVOLVED

· Training will be provided

Requirements:

· GCE ”O” Level and above

· Preferably with Customer Service experience in the service industry

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

We are seeking a friendly and tech-savvy individual to assist customers in signing up for our new insurance platform. As a Customer Support Assistant, you will provide exceptional support and guidance to ensure a seamless registration process. Additionally, you will address customer queries related to the platform. Comprehensive training on the platform will be provided prior to starting work.

Job Responsibilities

• Assist customers in the specific hospitals in creating accounts and completing the sign up
• Troubleshoot common issues and resolve technical difficulties
• Meet or exceed customer satisfaction in the onboarding process

Requirements

• Excellent communication and interpersonal skills
• Basic familiarity with web-based platforms and different mobile OS
• Friendly, patient and empathetic approach
• Minimum ‘O’ levels qualifications

Working hours: Mondays to Fridays (excluding public holidays); 9am to 6pm

​We are looking for a passionate and professional Assistant Technical Officer to join our Facility Management team.

Based in Singapore and reporting into the Senior Executive Officer, the incumbent will organise and execute the repair, maintenance and improvement programs at all branches, livewires, off-course betting centres, UBI stores and BCP sites, ensuing the business operations continuity of the branches within corporate guidelines and budget.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in M&E or in building services engineering, we want to talk to you.

What You'll Do

• You will collaborate with various stakeholders to plan and execute all A&A, repairs and maintenance works for all branches, livewires, OCBs, UBI stores and all BCP sites, to ensure the business operations continuity.
• You will manage contracts through timely call for quotations, stringent review and evaluation of proposals, to ensure getting the best value for all building services, maintenance and renovation works.
• You will submit reports, monitor budget and expenditure, prepare RFP / RFQ / Tender document / EAFS, check invoices and update records and ensure that operating expenditures are within budgets.
• You will assess and manage risks at all workplace during A&A and comply with prevailing safety and statutory regulations.
• You will stay current on the various technical regulations stipulated by relevant authorities/governing bodies (eg BCA, SCDF) and ensure that SPPL properties do not breach safety regulations.

Who You Are

• You will need a Diploma in Building Services Engineering or Estate Management or Mechanical & Electrical Engineering.
• You will need to have a minimum 3 years of related working experience.
• You have knowledge of M&E and Building Services.
• You have experience in project management and risk management.
• You have knowledge of relevant code of practices, standards and legislations.

Benefits

• Competitive salaries
• Flexi Benefits
• Staggered working hours
• Medical Insurance
• Corporate Mobile Plans

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.

4 DAYS A WEEK SERVICE/KITCHEN CREW!!!

Working Hours: 9 AM - 9 PM ( break 1 hours, 44 hours a week)

working location: Near Siglap MRT

3 days off per week

Meals provided

Responsibilities:

Prepare and cook menu items to high standards

Provide excellent customer service at the counter

Pack delivery orders according to SOP

Maintain cleanliness and organization in the kitchen and dining areas

Follow food safety and sanitation guidelines

Assist with inventory management and stock replenishment

Perform any other tasks assigned by the company

Requirements:

Experience in a kitchen or customer service role preferred but not required

Strong communication and teamwork skills

Ability to work in a fast-paced environment

Passion for food and customer service

Flexible availability, including weekends and holiday

EA PERSONNEL: R1879113

EA LICENCE: 21C0430

Job scope

• Attending to enquires from emails and in bound calls
• Resolving of problems and implementing solutions by clarifying issues
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
• Arranging and booking of appointment for patients
• Other ad hoc duties

Job Requirements

• Min GCE O/N level and above

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

* We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. *

“ JOBSTUDIO WILL NOT SOLICT ANY MONEY , REQUEST TO USE YOUR BANK ACCOUNT FOR BUSINESS OR REQUEST YOU TO TRANSFER ANY MONIES TO ANY PARTIES , PLEASE BE AWARE OF SCAMS IMPERSONATING JOBSTUDIO AND OUR EMPLOYEES , YOU MAY CALL OUR OFFICE DIRECTLY AT 64221390 FOR VERIFICATION. WE WILL NOT BE LIABLE FOR LOSS ARISING FROM SCAMS.”

JOBSTUDIO Pte Ltd

License No.: 10C4754

Personnel Name: Hoh Mei Ling

Personnel Registration No.: R21103150

The Position

Lead the positioning and execution of Boehringer's Customer Engagement model in line with the Human Pharma Customer Engagement roadmap; ensuring that all operational initiatives deliver measurable impact through valued customer experience whilst maximizing opportunities to feed useful data and information back into the business to drive Boehringer's continued success.
Partner with the TAs - Marketing, Sales, Medical - to achieve business objectives and support global ambitions in with the HPBU Intent; translating marketing and medical led customer plans into seamless, omni-channel activities across online and offline touchpoints.
The role will be part of a joined up Regional HP-Ops leadership team where delivering a customer led approach via cross functional execution is vital to ensuring the value Boehringer Ingelheim delivers commercially and medically.

Tasks & Responsibilities

• Lead team planning, identifying, shaping and delivering a plan that operationalizes NBI's Go-to-Market approach increasing opportunity for brand and medical teams to effectively engage their target audiences.
• Partner with the business to ensure that brand / medical strategies and activities are undertaken in alignment with ASKAN and Global's Customer Experience approach, and that brand objectives and strategies are effectively implemented.
• Evolve our capabilities towards delivering compelling omni channel experiences that meet customer needs and connect touch points (online and offline) to drive differentiation in the market and meet business needs.
• Create a performance-based culture with clear accountability and a sense of urgency for achieving results. Manage, track and report on channel and campaign performance, instilling a clear understanding across the business of where, when, and why success occurs.
• Supervise Centralized HP-Services and 3rd party partner relationships to ensure effective and timely delivery of all requirements.
• Lead and develop an effective Department team that at all levels are able and committed to delivering objectives and to fostering Boehringer’s Values

Requirements

• Bachelor’s degree in relevant discipline
• 7+ years’ experience in the delivery of value across Customer Engagement, Business Analytics, Sales Force Effectiveness, Multichannel Analytics & CRM
• Ability to operationalize strategies, monitor progress, and make necessary adjustments to achieve objectives
• Very strong analytical skills, ability to analyze data from multiple sources and identify insights, themes, operational issues and areas for improvement
• Proven track record of leading projects and leading teams that successfully achieve milestones and deliverables
• Excellent collaboration, problem solving and negotiation skills
• Proven leadership experience, inspirational leader with ability to partner, engage, and influence senior leadership and partners

Job Descriptions

• Oversee the dining room operations, ensuring smooth service and adherence
• Manage reservations and seating arrangements, optimizing table turnover while maintaining a pleasant dining atmosphere.
• Train, supervise, and motivate front-of-house staff, fostering a team-oriented environment.
• Address guest inquiries, concerns, and special requests with professionalism and efficiency.
• Maintain a deep understanding of the menu, including daily specials and wine pairings, to provide informed recommendations to guests.
• Monitor and manage inventory levels of dining room supplies and equipment.
• Ensure compliance with health and safety regulations, maintaining a clean and organized work environment.

Job Requirements

• Good Communication Skills: Strong verbal and written communication abilities, essential for effective interaction with customers and team members.
• Good Energy: Positive and enthusiastic attitude, contributing to a lively and engaging work environment.
• Teamwork: Ability to work collaboratively with others, supporting a cohesive and productive team dynamic.
• Flexibility: Willingness to work in shifts, including weekends, to meet the needs of the business and customers.

Benefits

• Medical reimbursement annual up to $400, uniforms, staff meals, sales incentives at target (after probation 3 months).

Working hours

• 5.5 days work week

Job Descriptions

• Ensure the smooth running of Kiosk operations
• Provide excellent customer service and ensure orders accuracy.
• Work in a team to attain high standards of product quality & service.
• Able to work independently during off peak hours
• Ensure that all in-store facilities conform to sanitary regulations and to ensure strict compliance with MOH’s legislation and Company’s policies and procedures.
• Operation includes closing/opening & clean up
• Perform other related tasks as assigned by managers and supervisors.

Job Requirements

• Driven and willing to learn.
• Able to work independently in a fast-paced environment.
• Able to commit rotational shift, weekends and public holidays.
• Beginners are welcome

Benefits

• Monthly Incentives
• Variable Bonus
• Meal & Uniform provided
• Annual Leave & Medical Leave

Working hours

• 5 days work week

Tanoke is an exclusive modern Japanese and sake restaurant in downtown Purvis street (near Bugis & City Hall MRT). We are seeking a talented and passionate F&B Service Crew to join our team.

Responsibilities

• Ensure guests receive high-quality service.
• Address and resolve guest complaints and concerns in a timely and courteous manner.
• Monitor guest satisfaction and implement improvements as needed.
• Assist with guest inquiries, reservations, and special requests.
• Monitor and maintain cleanliness, organization, and sanitation of the dining areas.
• Ensure all tables are properly set up and maintained throughout service.
• Coordinate with kitchen and bar staff to ensure timely and accurate delivery of orders.
  

Qualifications

• No experience is required. Training will be provided
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Strong attention to detail and multitasking abilities
• Positive attitude and willingness to learn
• Ability to work collaboratively as part of a team
• Flexibility to work evenings, weekends, and holidays as needed

Benefits

• Insurance and Medical Benefits
• Competitive salary and performance-based incentives
• 5-day work week (Mondays off)
• Employee discounts and perks

• Attend to patients enquiries.
• Scheduling and registering patients for appointments.
• Providing assistance to patients.
• Handle feedbacks and complaints.
• Other duties as assigned by superiors.

Job Requirements:

• Min. GCE 'N' / 'O' Levels and above
• Relevant experience will have an added advantage

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

Join Our Team at Thatz International Pte Ltd

Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of our Next-Generation ICT Engagement and Consultancy (Thatz2.0) or Outsourcing business in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!

With a track record of success since 1998, we prioritize Quality, Speed, and Technology to ensure the perfect match between candidate and job opening.

Our CORE VALUES:

· Integrity

· System

· Consistency

· Forward Looking

· Humanity, and

· Environmental Friendly

IT Service Desk Engineer

Job Title: IT Support Engineer

Work Location: Central, Singapore

Job Type: 1 to 3 Years Contract, subject to renewal

About the Role:

The role focuses on providing comprehensive ICT support, including Desktop/Portable computers, software, CLIENT applications, and basic network issues. The ideal candidate will serve as the Single-point-of-contact (SPOC) for Helpdesk services, analyze business requirements, develop system solutions, and ensure quality through testing. Responsibilities include supporting users during UAT and post-implementation, maintaining documentation, and collaborating with stakeholders. The candidate will also participate in ICT projects such as upgrades, maintenance, and relocations.

Primary Responsibilities:

1) Service Desk Support Services:

· Serve as the Single-point-of-contact (‘SPOC’) for Helpdesk support services, providing comprehensive phone and onsite support for ICT-related issues (Desktop/Portable computers, standard software, CLIENT applications, Laptops, PCs, Printers, Scanners, Storage servers, and basic network issues), ensuring timely follow-up and resolution of all incidents/issues/requests.

· Follow up on and close all incidents/issues/requests accordingly.

· Immediately report and support production by providing solutions when incidents occur.

· Maintain documentation and improve Standard Operating Procedures.

2) On-site Support Services:

· Deliver on-site support for Desktop/Portable computers, standard off-the-shelf software, and application as needed.

· Assist in basic server and network setup/configuration, including monitoring system capacity and availability.

· Participate in other ICT-related projects or activities such as upgrades, changes, maintenance, and relocations.

Job Requirements:

· Higher Nitec or Diploma in IT, Computer Science, Information Technology, or related field.

· Preferably with some relevant working experience and proficiency with Email applications and software used in industries such as Insurance, Pharmaceutical, Healthcare, Real Estate, or Hospitality.

· Possess ITIL Foundation certification.

· Strong interest in providing business application technical support to corporate end users.

· Customer-oriented, patient, and a strong team player.

· Good communication skills.

· Fresh IT graduates are welcome to apply.

How to Apply:

Ready to join Thatz? Apply through our NextGig job portal: https://nextgig.asia or send your resume to [email protected].

Shortlisted candidates will be contacted.

Equal Opportunity Employer:

We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.

Data Protection:

Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.

Our Associate Recruitment Company:

Established in the Year 2000, Thatz Resources Pte Ltd(Agency License No. 04S4557) has been dedicated to matching top IT talent with our clients’ needs across all levels.

Stay Connected:

Follow us on Instagram, Facebook, LinkedIn, and Telegram to stay updated on our latest offerings and industry insights. Join our online community to explore endless possibilities with us!

Instagram: https://www.instagram.com/thatz_international

Telegram: https://t.me/EmployMebyThatz

Facebook: https://www.facebook.com/profile.php?id=100091735044533

LinkedIn: https://www.linkedin.com/in/thatz-recruiter-25234548

Stay Safe and Healthy!

Take care of yourself and those around you.

1. Quotation to agent & shipper
2. Meet shipper and agents to establish good relationship
3. Manage the country agent she/he is assigned to.
4. Prepare marketing reports

Qualifications

Diploma graduates with Diploma in Maritime Studies/Logistics of shipping discipline with 1 to 2 years experieence. No experience is welcome

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate

• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.

• Proactive manage all front desk duties over the counter, phone and email

• Identify, profile and tier customers to the types of services that are relevant to their needs

• Ensure smooth customer transactions at all times and provide quality customer services

• Perform administrative duties, manage appointments and register customers

• Prepare room logistics and necessary materials

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are hiring Service Center Executive

As a Service Center Executive, we rely on you to

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Communicates and writes with fluency
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

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