Responsibilities:
- Manage the Service Department, focusing on business growth and profitability improvements, including handling service calls, resource scheduling, maintaining appropriate staffing levels, generating sales revenue, ensuring suitable margins, and controlling stock and equipment in coordination with production staff.
- Oversee the Service Department staff.
- Develop and manage the service customer base.
- Handle debt collection for service department customers.
- Assist the General Manager in growing the Preventative Maintenance business, a key target area for expansion.
- Provide informed and accurate technical advice to potential customers regarding the servicing of the company’s products.
- Prepare timely and accurate quotations for the supply, repair, and installation of products as requested by potential customers.
- Keep service clients accurately informed about their service schedules and coordinate between service crews and customers for timely and cost-effective service and product delivery.
- Contribute to the overall Occupational Health and Safety of employees and subcontractors.
- Ensure overall quality standards for service work are maintained.
- Collaborate effectively with the Directors, General Manager, and Senior Managers of affiliated companies to meet common objectives and explore growth opportunities.
- Assist in detailing production paperwork for the accurate manufacture of the company’s door products as required by clients.
- Negotiate and resolve disputes with customers, suppliers, or other interested parties that may arise during normal business operations.
- Prepare paperwork to initiate the raising of invoices for serviced products, ensuring processing and mailing before the month’s end.
- Advise the Directors of any incidents or matters, including product liability, public liability, workers' compensation, motor vehicle accidents, industrial disputes, criminal or civil actions, that may involve the company or its insurers or may be of interest to the Directors.
- Comply with company policies as updated from time to time.
Skills & Experience:
- Excellent knowledge of company products to meet customer requirements.
- Proficiency in using a computer, including the Microsoft Office suite.
- Strong time management skills and the ability to meet deadlines.
- Effective communication and relationship-building skills.
-Well-developed organizational skills and the ability to manage paperwork and reporting requirements.
- Efficient problem-solving skills and a positive, assertive attitude.
- At least 3-5 years of relate experience, with technical or mechanical knowledge
Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:
- Current Salary:
- Expected Salary:
- Availability:
- Reason for leaving your current job:
Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.
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EA (23S1595/R23116355)
