Job Scope and Responsibilities

· Provide friendly, quality service

· Highlights special promotion, give recommendations of menu, take orders and serve of food

· Able to use POS accordingly

· Able to handle customer feedback and service recovery

· Have knowledge in every dish and beverage served to provide explanations

· Coordinating with kitchen staff to ensure smooth and efficient operations

· Ensure cleanliness and hygiene are kept up to standards all time

· Attend staff training

· Receive phone reservations

· Monitor and manage inventory

· Able to fulfil other required service related delegations

Requirements

· 5 1/2days a week (44 hours/Week)

· Be punctual

· Be responsible and have initiative

· Willingness to learn and receptive to feedback

· Demonstrate a positive attitude

· Able to adopt to a fast paced work environment

· Good personal grooming and hygiene

. Able to work on weekend and public holiday

Benefits

· Meals provided

. Medical Benefit

. Staff discount

Supplemental pay types:

• Overtime pay
• Performance bonus
• Tips

JOB DESCRIPTION

· Actively engage customers and provide tailored solutions

· Build and maintain strong relationships with clients

· Stay well-informed about products and services

· Cross-selling and upselling customers

· Implement strategies for customer retention

· Work closely with other departments

· Manage end-to-end client servicing

· Generate regular portfolio report

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Job Description :

• Manage customer orders from inception to delivery and through the entire order-to-cash cycle
• Liaise with other teams to resolve requests/issues in a timely manner
• Administer return processing & credit/debit price adjustment
• Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc. )
• Take corrective actions to resolve customer issues or order fulfilment inefficiencies
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow

Requirements :

• Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues
• Min Diploma in Business Admin / Supply Chain
• Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues
• Experience of encouraging others to work to KPI’s/SLA’s
• Creative thinking ability with proven problem-solving skills including developing new ideas and making projects

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

ADDITIONAL JOB DESCRIPTION

As a Customer Engineer, you will work with technical Sales teams as a machine learning subject matter expert to differentiate Google Cloud to our customers. You will help prospective customers and partners understand the power of Google Cloud, explaining technical features, helping customers design architectures, and problem-solving any potential roadblocks. In this role, you will work with customers and product development to shape the future of the AI/Generative AI platform.

Qualifications

JOB RESPONSIBILITIES

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Specialize in conversational architecture with expertise in Google Dialogflow CX for chat and voice.
• Lead the design and architecture of conversational AI solutions using Google CCAI/Vertex Conversation to meet business objectives and customer needs for defined use cases.
• Implement and optimize advanced features such as context management, entity recognition, and multi-turn conversations.
• Travel to customer sites, conferences, and other related events as needed.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• Experience with pre-sales/consulting, delivering technical presentations, and leading discovery and planning sessions with customers.

PREFERRED QUALIFICATIONS

• Experience with chatbot/IVR integration projects through the complete lifecycle using Google Dialogflow.
• Experience with contact centers and IVR architecture.
• Experience with Google Cloud Platform and Vertex AI.
• Ability to create quick prototypes/demos with CCAI/Vertex Conversation, articulate these to a customer audience, and integrate with existing systems.
• Ability to engage with C-level or senior business leaders and influence decisions.
• Ability to communicate in Thai, Bahasia Indonesia, or Vietnamese fluently to engage and support customers in these regions in navigating industry standards.

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

ADDITIONAL JOB DESCRIPTION

As the Project Management Office (PMO) Lead, you will oversee the structured execution of demand generation efforts, process-automation, and pipeline creation and progression initiatives.

Qualifications

JOB RESPONSIBILITIES

• Develop a centralized view of all Google Cloud demand generation projects, including campaigns, content initiatives, events, partner programs, and more.
• Drive demand generation board reviews, consult with leadership on pipeline and business trends, and build an action plan through the portfolio of available solutions.
• Manage packaging, readiness, and execution of programmatic solution campaigns, engage with industry and horizontal technology specialists, and communicate and review results.
• Own the pipeline governance cadence across CE, Sales, RSO, and Customer Experience to establish regular roll-ups of business growth data and account insight.
• Prepare the execution strategy, account lists, manage quarterly demand generation plans, and program execution and tracking, communication actions, and review of results.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 12 years of experience in project management, program management, or business strategy function.
• Experience with full enterprise sales-cycle, renewal/consumption business models, and full-funnel sales motions.
• Experience building relationships with sales leaders and cross-functional stakeholders (e.g., marketing, partners, finance, sales operations, etc.).

PREFERRED QUALIFICATIONS

• MBA degree.
• Certification as a Project Management Professional (PMP), or similar Project Management certification.
• Experience in project management, program management, or business strategy functions.
• Experience operating executive cadence and strategic insight, informing the direction of the business.
• Experience meeting deadlines, with the ability to take responsibility.
• Excellent time-management and prioritization skills.

Customer Service Executive, SEAO & Export Markets (1-Year Contract)

The primary role of Customer Service Executive includes processing the orders placed by internal and external customers from SEAO & Export Markets. This role is responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities.

You will be responsible for external and internal customer enquiries and on-time delivery process from identifying customer needs, processing orders, ensure sufficient supply, handling complaints to shipment and delivery of orders to customers. This role reports directly to Customer Service Lead / Manager for SEA & Export Markets, based in Singapore.

The Position:

• Responsible to ensure effective and accurate processing / releasing all sales orders to enter timely in systems and orders to meet delivery as per First Confirmation Date given by customers
• Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
• Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
• Ensure on-time delivery, customer complaint and high service level fulfilment

The Ideal Candidate:

• Diploma/Degree in any discipline with at least 4 years’ experience in order fulfilment
• Responsible, responsive & committed
• Attention to details & organized
• Good interpersonal skills, customer oriented and a team player
• Fast learner, able to work independently with minimum supervision
• SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C)
• Proficient with Microsoft Office.
• Able to commit for 1 year

Job Summary:

• Assists the Security Manager in the operations of round-the-clock overall security and fire-safety services.
• Assist in control of the Security Department and supervise security officers
• Responsible for maintaining adequate and effective security measures for the hotel
• Ensuring maximum protection is given to the guests
• Ensure hotel and guest properties are safeguard against loss, damage and other untoward accidents
• Handle all incidents in a professional and timely manner

We are looking for someone who:

• Has relevant experience within the hotel industry
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Able to perform rotating shift
• Has strong interpersonal and communication skills
• Detail-orientated and has good organizational skills
• Is professional, discreet and can handle sensitive information
• Upholds professional values, ethics and integrity at all times
• Enjoys problem solving with a can-do attitude
• Enjoys being challenges
• Report Writing

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Leader - Food & Beverage, we rely on you to

• Interact and engage with restaurant guests and maintains high quality service standards
• Motivate team members and maintain a high level of team spirit (or team cohesiveness)
• Handle guest complaints effectively and professionally
• Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant

We are looking for someone who:

• Has a passion for Food & Beverage
• Loves interacting with guests
• Believes in teamwork
• A self-starter and a team player
• Enjoys being challenged

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Leader - Engineering , we rely on you to

• Manage, coach and supervise the engineering technicians
• Maintain electrical and mechanical plant & equipment of the hotel
• Manage the engineering programmes
• Organize the record for the future planning

We are looking for someone who:

• Has a passion for Engineering
• Understands engineering equipment in a hotel
• A friendly, helpful and trustworthy leader
• Enjoys taking on a new challenge
• Not afraid to take up new challenges
• Always prepared
• A motivator and a self-starter

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Housekeeping (Laundry Attendant), we rely on you to

• Ensure hotel linen and employee uniforms are in good condition.
• Ensure sufficient linen is available for the day’s operation.
• Manage guest laundry/Dry cleaning request according to the hotel Standard Operating Procedures.
• Assist in reviewing linen inventory

We are looking for someone who:

• Fully understands room operations
• Detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude

If you are the right person, what are you waiting for? Click the apply button now!

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Concierge, we rely on you to

• Provide a personalized guest service
• Create a memorable experience for the guests
• Engage with guests and enhance the service based on their feedback
• Assist with any issues or problems

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Is a self-starter and a team player
• Loves being creative with an eye for detail
• Enjoys crafting best-fit solutions for the guests
• Has no fear of new challenge

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are hiring Service Associate - Service Center

As a Service Associate - Service Center, we rely on you to

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Communicates and writes with fluency
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

If you are the right person, what are you waiting for? Click the apply button now!

Job Description:

• Introduce suitable or recommended drinks to customer according to standards.
• Handling cashier duties.
• Manage goods' inventory and stock take.
• Maintain shop cleanliness.
• Preparation on ingredients daily.
• Serving customers with a friendly and polite attitude.
• Able to commence work in short notice will be an added advantage.

Job Requirement:

• On job training provided
• Excellent and positive service attitude
• Independent and able to multi-task
• Be able to Speak Mandarine in order to serve Chinese speaking customers.

We are looking for F&B Administrator to join our team!

Job Summary:

Responsible for assisting the F&B Manager, Outlet Manager with the administration and running of the F&B division. Assist Managers to meet or exceed designated efficiency and service standards. Primarily responsible for organizing work and follow up / tracing pending projects.

As a F&B Administrator, we rely on you to:

• Handle the daily administrative workflow such as reports, forecast & budget and other related correspondence.
• Assist F&B Managers and Executive Chef with their assigned duties.
• Ensure all contracts with F&B partners are maintained and up to date.
• Follows up on promotion details, upon instruction to ensure that necessary promotional materials (manuals, flyers etc.) are prepared.
• Performs other related duties as assigned.

We are looking for someone who:

• At least 2 years of experience in F&B Administration
• Has a passion for Food & Beverage operations
• Believes in teamwork
• A self-starter and a team player
• Enjoys being challenged

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Stewarding (house steward), we rely on you to

• Cleaning and maintenance of assigned F&B equipment and kitchens
• Ensure that correct procedures are followed
• Prepare adequate and appropriate equipment for F&B
• Follow hotel's hygiene and sanitation standards during duties

We are looking for someone who:

• Preferably has experience working in a hotel background
• Must be a friendly, helpful and trustworthy leader
• Enjoys planning, organizing and problem solving
• Enjoys being challenged
• Committed to maintaining quality standards
• Willing to work shifts

Qualifications & experience

• FnB Hygiene Certificate
• Responsible, Honest & Reliable

Tasks & responsibilities

• Taking of customer orders and preparing of coffee and other beverage .
• Maintaining Cleanliness and Sanitisation of Work Areas
• Perform Cashiering via POS System
• Ensure Prepared Food are of a Consistently Good Standard and Delivered in a Timely and Effective Manner
• Address & Resolve Customer Issues in a Polite and Effective Manner
• On job training provided

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Front Office, we rely on you to:

• Provide a best-fit solution to fulfil the customer needs
• Ensure smooth efficient guest services at all times
• Assist in enhancing the guest satisfaction scores of the hotel

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Housekeeping Coordinator, we rely on you to

• Co-ordinates all calls received in the Housekeeping department to ensure proper recording and follow-up.
• Attends to all guest requests within the stipulated standard of the hotel.
• Assists all administrative duties in Housekeeping.
• Updates and prepares proper documents for filling.

We are looking for someone who:

• Fully understands room operations
• Detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude

If you are the right person, what are you waiting for? Click the apply button now!

Wilhelmsen Ship Services is looking for a Port Services Engineer.

The Port Services Engineer will sell and promote Wilhelmsen Ships Service Network, products, services and concepts in a professional way in ports and terminals and to satisfy the immediate needs of our customers in the port, always making the customers aware of ongoing campaigns and providing technical support, chemical tests and product demonstrations, as required or identified as necessary.

Who you will report to:

The Port Services Engineer reports to the Port Services Manager – works closely together with the rest of the team to promote Wilhelmsen Ships Service.

What you will be doing:

PSE Main responsibilities

• Continuously promote WSS products and services to current and potential customers by use of campaign or other material and tools
• Initiate and maintain continuous contact with Ports, Terminals, Dry Docks Repair Yards and Ship’s Agents to identify opportunities and obtain information concerning Charterers, vessel arrival times, names of the Captain, Superintendents and other senior members of the crew, to communicate with them before or on arrival and provide them first class service to ensure that any order or enquiries will be given to WSS and not to an alternative local supplier
• Visit vessels upon request for specific services, assist vessel’s crew for port deliveries where applicable
• Visit vessels according to the prioritised customer category and highest global business value and sales potential
• Report back the vessel visit outcome in the system and create relevant leads
• To possess the required and defined technical competencies that is agreed with the Area Technical Sales Manager, and thus able to promote all Solutions and carry out defined services and inspections/installations
• Complete and issue relevant documentation after every visit/service on board
• Ensure that the customers experience the port service interaction as professional, valuable and pleasant
• Obtain customer feedback concerning any matters affecting customer satisfaction and report backin Salesforce, included reporting of any customer complain if necessary
• Report back to Area Technical Sales Manager(Sales)on competitor activities in the Port
• Support customer and sales force when vessels will be sold / bought (cylinder count, new orders, additional product/services needed)

PSE working for MP Operations extra responsibilities

• Received import shipment pre-alerts and documents.
• Create documentation and apply for local authorities import shipment approval (as required).
• Submit and Follow up with authorities for on time approval of shipments.
• Coordinate for the preparation of import clearance with Customs Specialist/Freight Forwarder.
• Attend MOI/Customs inspections in ports during shipment clearance as well as warehouse inspection as required.
• Maintain operation standards for customs procedures, including valuation, classification, entry review and record retention.
• Maintain a firm understanding of Dangerous Goods customs handling requirements

What you need to be successful in this role:

• Tertiary / Degree in a technical/engineering field (mechanical, engineering, maritime)
• Approximately 3-5 years’ experience in technical/ engineering / maritime field
• High intellectual curiosity and a willingness to learn
• Capability to drive an independent workstream

What we are looking for:

• Ability to act on initiative in a proactive manner
• Good interpersonal, influencing and networking skills with awareness of global cultural differences
• Results and process driven, with a high level of responsibility
• Co-operating attitude being a team player that adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values

What we offer:

Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.

Sounds interesting? If you can see yourself in this role, please let us know why you are our Port Services Engineer.

*Please note that working hours for this role will be from 1-9pm at Suntec*

• Perform L1 and L2 task for Call/remote and Walk-in.
• Identify, analysis and escalate correctly to the correct team for all issues/request/task raised by Client.
• Collaborate with IT application team, IT infrastructure team during system patching for Infra and Applications
• Collaborate with IT application team, IT infrastructure team to resolve issues affecting systems and processes.
• Participate in regular meetings internal and external.
• Identify and Analysis on common occurring tickets and highlight to both client and vendor for a resolution.

Minimum requirements :

• Diploma in IT or equivalant
• 2 to 3 years in L1 and L2 support
• Good communication skills and able to work independently
• Must be able to communicate in Mandarin; proficiency in Japanese will be a plus.

What you’ll do

We are seeking a Customer Success Manager with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within LeanIX as well as key leaders at some of the biggest companies in the APJ region.You will join our small but growing APJ team and have the opportunity to shape and influence our incredible growth story in APJ.The ideal candidate will have a passion for IT/Digital Technology and be both customer-oriented and collaborative by nature. Customer Success Managers should have exceptional analytical, consulting and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to adoption, expansion, and renewal. Candidates should be willing and able to take on a wide range of daily responsibilities, from data-driven analysis and execution to change management projects.This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global sales, marketing, and product development teams.

• Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failing fast while celebrating our successes
• Take on full responsibility for 35-40 customers across Asia Pacific and Japan.
• Build and strengthen relationships with your customers to become their trusted advisor
• Develop and expand your accounts by driving product adoption and increasing user base in customer accounts
• Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
• Add your style to a global and diverse Team LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category
• Ensure a successful and robust onboarding experience for all new customers
• Translate customer feedback into product requirements

What you bring

• 3+ years of experience in an internationally operating consulting company with direct customer interaction in IT organizations, or a customer-facing role in the B2B SaaS industry (or related business).
• Experience with IT Management, IT Service Management or Enterprise Architecture domain is a plus.
• Experience in IT project management, delivery and project methods is a plus
• Ability and experience to structure and prioritise your work and the work of others
• 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus
• Exceptional English language skills (written and spoken), especially technical vocabulary.
• Proficiency in Japanese is a plus. Please indicate your language skills in your CV.

Role Description

• Billing, checking patient's details, past invoices, appointment records, and checking payment records using Clinic Assist software
• Assist in appointments, operating theatre, ward, and other related bookings
• Assist in patient queries and divert calls to relevant parties
• Advise patients whether cashless payments can be extended for their visits
• Submission of claims through various insurance portals
• E-filing of patient details/chats with patients
• Prepare instruments and assist the surgeon independently for minor surgeries
• This role will require standing in as a chaperone for patients

Requirements

• Able to use Microsoft Office
• Friendly, positive, meticulous, and a team-player
• Service-oriented
• Willing to learn
• Relevant clinic experience prior would be preferred
• 5.5 days: Monday - Friday 9.30 am to 6.30 pm, Sat (half-day morning) 9.30 am to 1.30 pm
• no shift

Closed on Public holidays and Sundays.

WhatsApp only to 96584362

Job Highlights

• Competitive salary and attractive commission
• Work in a dynamic and creative environment
• Training, mentoring and advancement in a fast growing company

Job Description

As a Customer Service Executive, you will be responsible for delivering exceptional service to our customers, sharing expert product knowledge and driving sales with enthusiasm and professionalism.

You will greet and assist our customers visiting the showroom, addressing their needs and preferences.

You will also manage and maintain a clean and organized showroom to enhance the shopping experience.

You will provide support via the hotline, including responding to messages, addressing customer questions or concerns, providing estimates based on their specific needs and requirements and scheduling site visits for customers.

You will attend to the client requests for servicing and coordinate the scheduling with our service team.

In addition, you will maintain records on the Customer Relationship Management (CRM) platform, ensuring accurate documentation.

What will the Right Person look like?

• Applicants with a Diploma/Degree in Business or related field, with a proven experience in retail sales or customer service related roles are welcome to apply.
• You can commit to work on Saturdays / Sundays.
• You have a passion for excellent customer service and sharing our products with the customers.
• You have excellent communication and interpersonal skills.
• You have a strong command in English and Mandarin (both spoken and written) as this role requires you to liaise with our internal and external stakeholders.

On behalf of our client who is in the building equipment space, we are looking for Service Engineer with the following details :

Description

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
• Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
• Provide leadership, technical guidance, and support to subordinates.
• Obtain required materials/resources for works as required
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented
• Complete office administrative works as required.
• To communicate with inter-department staff for solutions & resolve issues
• Report and assist Section Head on operations.

Requirement

• Diploma in Mechanic/Electrical/Mechatronic Engineering
• With at least 2-3 years of experience in a supervisory /team lead role
• To be 24/7 operationally ready to attend to issues (rostered)

EA registration : 22C0971 | EA License : R21101298