A Day in the Life

• Establish contact and develop relationships with prospects (preferably with contacts of Architectural & Interior Design firms)
• Proactively identify new potential clients and initiate follow up, with the objective to close sales within the assigned segments of operations.
• Identify new avenues and prospects to demand for our company products/services
• Perform market analysis, competitor analysis and market trends
• Prepare presentations and sales quotation/proposal based on client’s requirements.
• Communicate with factory on site progress and delivery.
• Follow-up on tender, work on tender submission and attend tender interviews etc.
• Any other ad-hoc duties as assigned by the company.

Who Are We Looking For

• Diploma/Degree in Building or any related field
• At least 5 years sales experiences in building & construction sector, preferably in Furniture and Fittings
• Self-driven, focused and goal oriented
• Possess excellent interpersonal skills and impeccable communication skills
• Strong organization and planning skills
• Possess a valid Singapore class 3 driving license.

JOB PURPOSE

The Customer Service Specialist is focused primarily on ensuring that all sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches. The role includes embarking on program initiatives targeted at meeting the demands / requirements of our customers, thus satisfying their needs.

PRINCIPAL ACCOUNTABILITIES

• Effective day to day customer service operation to support the pre and post shipment requirements of the sales branches.
• Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues encountered on a daily basis.
• Customer Service Specialist will be allocated into a specialist team and rotate through the specialist function as deemed necessary.

JOB DESCRIPTION

• Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review.
• Work and assist the Sales team in managing their Customer pre & post shipment.
• Support and drive the requirements generated by Customer Bond Constraint Report related to fulfillment of bonded parts in their BIM program.(If applicable)
• Escalate all their issues or challenges in fulfilling their assigned task to management in the most appropriate timeline to seek guidance on resolution.
• Manage customer’s portal update and customized report if required.
• Update customer production change requirement to optimize inventory planning.
• Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

REQUIREMENTS

• At least a Nitec or Diploma qualification in a relevant field of study.
• At least 2 years of working experience, relevant industry experience is advantageous but not a must.
• Candidates without experience are welcome to apply.

COMPETENCIES

• Accurate data entry skills
• Proficiency in Microsoft Office Applications – especially in Excel
• Basic knowledge and understanding of transportation modes (air and ocean)

Taking drink and food orders, serving customers, handling payments, ensuring cleanliness of tables and dining areas, providing menu recommendations, and maintaining a positive customer experience. Handle customer inquiries, and collaborate with kitchen staff to ensure timely and accurate order delivery.

Dear applicants, please complete your application via the link. Thank you.

https://jobs.grundfos.com/job/Singapore-Senior-Marketing-Coordinator%2C-Commercial-Building-Service-APAC-619264/1011666301/

Your main responsibilities

• Define and agree an annual plan for marketing activities together with Regional Marketing Manager and the Senior Area Sales Manager and ensure the budget allocation.
• Owner of the execution of the local Marketing plan (not only the tasks done by you and local Marketing but also activities performed by others (Media plan, Go to Market Plan) impacting local business.
• Ensures Marketing plan follow-up is permanently updated, detect any deviation, and anticipate/solve potential issues.
• Participate actively as a trustworthy Business partner in local Sales Meetings, ensure alignment and efficient internal stakeholder management and collaboration.
• Local communication + PR (with support of Marketing team), deliver master elements ready for use via multiple marketing channels.
• Ensure the operational execution of the marketing plan.
• Analyze marketing campaign performance and ROI, leveraging data and analytics to make data-oriented decisions and continuously improve marketing strategies.
• Develop and adjust campaigns that fit in to the local market needs, including create, deliver, edit, and optimize marketing material.
• Coordinate and support the global Grundfos marketing organization regarding selected disciplines within digital marketing.
• Collaborate with cross-functional teams, including sales, product management, and Regional & global marketing services, to align marketing efforts and support regional goals.
• Other Ad-hoc tasks and projects as and when required.

Your background:

We imagine that you have:

• Most likely to have 3 to 5 years of relevant work experience
• Expert communicator both verbally and written in English
• Experience from working with an international company with multiple stakeholders.
• Proficient both in online & offline Marketing
• Experience from working with digital marketing tools.
• Good analytical and project management skills
• Ability to work collaboratively.

Job Responsibilities:

1. Warehouse operation management

· To manage inbound and outbound cargos and operation activities.

· To be responsible for maintaining acceptable and accurate inventory levels.

· To communicate and coordinate with warehouse operation team according to customer requirements.

· Handle Transportation arrangement and co-ordinations.

2. Team management

· Support Team work on daily reporting such as inventory report, warehouse and distribution tracking report.

· Work on monthly billing report for transportation and warehouse customers and do system invoicing.

· Communication with customer to receive orders and enhance customer satisfaction.

· Willing to take challenges and work offsite for different projects in the future.

3. Quality control and continuous improvement

· To assist with warehouse team leader/Manager for quality control and continuous improvement.

· To propose to warehouse team leader on continuous improvement schemes.

· To conduct the cost saving within the team.

· Monitor bonded (duty unpaid) cargoes, tally inventory with Singapore custom record.

· Monitoring products inventory and make sure the accuracy between physical stocks and system quantity.

Job Requirements:

· Diploma in Logistic Management / Supply Chain / Business Management.

· Minimum 2 years’ experience working in a warehouse environment preferably in a logistics, freight forwarding or related industry.

· Possess good communication skills with both internal and external customers.

· Good team player, can do attitude and willingness to learn.

· Positive attitude and must be able to handle sudden change and work in a fast paced environment.

· Result-oriented problem-solving capabilities and on-time task management.

· High attention to detail who is meticulous and efficient.

· Proficient in computer skills ie. MS Office, Excel, Lotus Notes.

We are seeking a dynamic and self-motivated Business Development Executive to join our team. This position offers the ability to maintain, develop relationships with key customers and manage the promotion and strategic sales. You will be responsible for discovering and pursuing new sales prospects and maintaining customer satisfaction.

Do you have a strong sales background and demonstrated sales success? If so, this may be the opportunity for you.

Responsibilities : -

• Responsible to achieve sales target and increase market share
• Actively prospect sales leads and secure potential new clients
• Develop and nurture strong client contacts and positive relationships with key accounts
• Ensure successful sales retention by proactively forging strong relationships with clients
• Manage a portfolio of assigned accounts to achieve success and retain existing customer
• Develop a strategic approach to provide solutions to customers

Job Requirements : -

• Minimum Degree in any disciplines
• Minimum 1 year of Sales Experience in any industry, preferably in logistics industries
• Experience and knowledge in Supply Chain Management will be an added advantage
• Ability to understand customers’ perspective and think win-win
• Excellent communication and interpersonal skills
• Good presentation skills and negotiation skills
• Team player, passionate and self-motivated and a results-driven approach
• Possess own vehicle is preferable

Job Highlights:

Stable and friendly working environment.

Various Bonus.

Provide opportunities for career advancement within Co.

Work and life balance.

Job Description & Requirements:

Due to an increase in our service activities in our service department, we are looking for a qualified Engineers in the feild of automation or Instrumentation for marine vessels.

1. Experience in shipyard and marine vessels.

2. Experience in servicing of vessel automation systems.

E.g. Tank gauging, gauges, transmitters, valve positioner, etc.

3. Ability to work both independently and as part of team.

4. Able to travel to regional countries.
5. Good communication skills.

6. Class 3 driving licence (prefer).

Description

We are an established food(catering) , seafood processing and distribution company. We are looking

for an experienced candidate to fill this position. This job entails the following requirements:-

1. Handles prospects enquiry on product, events and services.

2. Prepares proposals and quotations for all enquiries.

3. Budget, plan and allocate respective resources to meet client demand and updates systems.

4. Assist in event logistic and personnel planning.

5. issues all documents for downstream department for action and follow up.

Requirement :-

1. Two or more years of experience in food related environment.

2. Diploma or degree in business, mass comm , food science, nutrition.

3. Flexible working hours and work days.

4. After jon confirmation can have WFH hybrid work arrangement.

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

We currently offer the following position in our office in Singapore which will be hybrid.

Service Support Administrator

Your Responsibilities

Overview

The incoming Service Support Specialist is responsible to drive the SEA service administration and backend operation forward through DBS approach, meeting operation metrics, ensuring resources optimization and timely reporting. He/She has overall accountability to build a robust service support standard work, collaborate with sales operation to drive growth, effective management of dealers‘ service teams, as well as radically increase in customer satisfaction.

• Responsible for service contract management in new contract creation, contract renewal and contract termination.
• Responsible for timely service billing.
• Responsible for service warranty and service repair in processing of service order, coordination of shipment and arrangement of loaner if necessary.
• Responsible for service call management and PM scheduling.
• Document backend service processes.
• Service support on service enquires, service quotation, service inventory management and invoices preparation.
• Drive annual review of service pricing
• Perform customer and service data analysis
• Champion for SAP and SFDC

Key Deliverables

• To process all warranty claims and perform service billing timely
• To handle customer request and quote service quotation timely
• To prepare and submit monthly service performance and growth report
• To work with team, peers, stakeholders to drive customer satisfaction and operational targets
• Deployment of standard work (SW) and daily management (DM)
• To meet all service metrics:Revenue and orders
  Utilization and productivity
  Total Time to Repair (TTR) and First Time Fix rate (FTF)
  Inventory ITO and management of warranty cost impact
  Customer Satisfaction (NES/NPS)
  

Your Profile

• 2 years of service management experience in aftersales service delivery function, preferably in a sales & service organization, especially in medical device, life science instrument, and healthcare equipment industry.
• A good team player with excellent communication and interpersonal skills.
• ERP knowledge, preferably SAP and SFDC is a plus
• Possess business management, marketing, technical degree or equivalent

What We Offer

• Equal pay is a given for us.
• Learn all there is about Kaizen, PSP's and Muda as part of our Danaher Business System (DBS) trainings - if you believe in continuous improvement like us
• We have no room for prejudices and stereotypes. We promote equal opportunities, diversity and inclusion.
• We offer a balance between support and autonomy to achieve your own goals in an international environment.

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

Get More Insight

Learn more about what we do and who we are by watching our company video “We Are Leica”: https://www.youtube.com/watch?v=1zHmalqMXN4

Are you interested to discover new opportunities in an innovative, team-oriented environment?

Do apply online - we are looking forward to your application!

Job Info:

• Salary: Basic up to $3000 + AWS&VB
• Working Hour: 8am to 6pm, inclusive of 1 weekend 44 hours a week
• Location: Whitley Road

Job Scope:

• Scheduling and confirming of referral appointments for our specialists from various departments
• Managing service specific cancellation lists
• Manages any doctor reschedules due to urgent/ad-hoc surgeries and blocks schedule as needed
• Manage appointment fit in requests
• Communicating concerns and feedbacks from clients to our various specialists and department veterinarians
• Confirming diagnostic appointments for surgeries, CT and MRI scans with clients and communicating appointment instructions
• Reviewing of referral forms and medical histories received from the referring clinics
• Ensure all relevant medical histories (including x-rays, ultrasound scan reports, blood tests, etc) are received and in order prior to confirming the appointment with the client
• Obtain any other required information from referring clinics as requested by our specialist prior to the consult appointment date
• Ensure referral booking protocols are followed for each department
• Update and maintain a database of primary care practitioners/ general vet clinics and veterinarians in Singapore

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Job Description & Requirements

We are searching for a detail-orientated, deadline-driven service engineer to join our growing company. The service engineer's responsibilities include repairing faults, radar installation, servicing equipment, creating preventative maintenance strategies, and updating user manuals. You should provide friendly, efficient service at all times.

To be successful as a service engineer, you should be knowledgeable about machines and willing to accept constructive criticism. Ultimately, an outstanding service engineer will exhibit resourcefulness as well as superb active listening and troubleshooting skills.

Service Engineer Responsibilities:

• Using various strategies and tools to provide effective solutions to customers' concerns.
• Need experience in radar installation.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Conducting quality assurance and safety checks on all equipment.
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Providing recommendations about new features and product improvements.
• Monitoring inventory and reordering materials when needed.
• Conducting research and attending workshops to remain abreast of industry developments.
• Writing reports and presenting findings to Managers and Supervisors on a regular basis.

Service Engineer Requirements:

• An associate's degree in engineering or similar.
• A bachelor's degree in engineering is preferred.
• A relevant certificate or license is advantageous.
• A valid driver's license and willingness to travel.
• Excellent active listening and customer service skills.
• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Superb work ethic and a growth mindset.

• Ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues

• Assist Customer Service Officer / Manager / Management with any special projects assigned and provide backup to other CS team when necessary

• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate

• Pursuing revenue generating activities with existing and new accounts

• Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements guidelines, policies, and procedures

• Work with customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with company guidelines

• Drive continuous improvement initiatives that will deliver sustainable improvements in service delivery

• Ensure shipping activities are monitored to ensure smooth deliveries to customers

• Ensure all order and billing are complete on schedule

• Ensure with the team that customer payments are up-to date

• Other ad-hoc duties assigned by Management

The duties and responsibilities are not only restricted to the above mentioned. The company reserves the right to add or amend the duties and responsibilities to you when it is deemed necessary.

Upon accepting the post the company expects you to discharge your duties to the best of your ability in a responsible manner befitting your position, bearing in mind that there should be co-operation and consideration for your fellow workers to achieve results and productivity.

RESPONSIBILITIES

• Install, maintain and repair machinery, equipment, pipe and electrical systems in commercial or industrial establishments.
• Carry out inspections and tests on machinery and equipment.
• General servicing of machines or equipment to detect malfunction and discuss machine operation variations with supervisors or other maintenance workers to diagnose problem or repair machine.
• Dismantle/repair defective machines and equipment and installs new or repaired parts.
• Clean and lubricate shafts, bearings, gears, and other parts of machinery.
• Install and repair electrical apparatus, such as transformers and wiring, and electrical and electronic components of machinery and equipment.
• Inspect/check of lay out, assembles, installs, and maintains pipe systems and related hydraulic and pneumatic equipment, and repairs and replaces gauges, valves, pressure regulators, and related equipment.
• Install, program, or repair automated machinery and equipment such as programmable controllers.
• General report writing for internal and external customers.

REQUIREMENTS

• Minimum Diploma in Electrical/Mechanical Engineering or equivalent.
• Min 2 years’ experience in service, installation, site commissioning related.
• Knowledge of compressed air systems is an advantage.
• Dynamic and able to adapt in a fast-paced environment.
• Team player as well as the ability to work independently.
• Valid Class 3 Driving License.

• Lead, mentor, and coach a team of customer service representatives to provide excellent service to co-living residents.
• Conduct regular training sessions to enhance the team's skills and knowledge.
• Develop strategies to enhance resident engagement and satisfaction.
• Implement initiatives to foster a sense of community within co-living spaces.
• Address resident concerns and issues promptly and effectively.
• Collaborate with relevant departments to resolve maintenance, billing, and other resident-related issues.
• Establish clear communication channels with residents to keep them informed of relevant updates and events.
• Act as a liaison between residents and internal teams to ensure smooth communication.
• Implement and monitor service quality standards to ensure a consistently high level of customer satisfaction.
• Work with other departments to streamline operational processes and enhance the resident experience.
• Prepare and present regular reports on customer service performance.

Qualifications:

• Bachelor's degree in Business, Hospitality, or a related field.
• Minimum 3 years of Proven experience in customer service management
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Problem-solving ability and a customer-centric mindset.

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

Service Engineer / Technician (5 Day / West)

Job Type: Full-time

· Travel opportunity

· Training provided

· 5 days work week

Responsibilities

· Have a passion to carry out trouble-shooting and maintenance works

· Willing to do hands-on work

· Willing to do brazing work

· Loves the satisfaction after solving difficult machines.

· Other adhoc duties

Requirements

· Candidate must possess at least Secondary School/"O" Level, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Industrial), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.

· Required language(s): English

· Required Skill(s): Aircon, Refrigeration, Chiller, Mechanical, Vacuum Pumps, Water Pumps, Scrubbers.

· At least 1 year of hands-on experience in trouble-shooting & service-repair of refrigeration systems or chillers

· Able to travel on short notice

· Possess valid driving license (optional)

· Only Singaporean/SPR/Malaysian may apply.

Interested candidates who wish to apply for the advertised position, please send your resume to us via ' APPLY NOW '. We regret only shortlisted candidates will be notified.

Email ([email protected])

Partner with the best

This role encompasses a wide range of responsibilities aimed at maintaining financial integrity, optimizing revenue, and supporting efficient operational workflows.

As a Service Analyst, you will be responsible for:

• Providing reports and analysis on sales margin and changes in project schedule and conducting review updates on revenue
• Addressing customer invoice issues and disputes, ensuring timely resolution and payment
• Collaborating on local administrative tasks, such as past-due invoice follow-up, customer training, shipping, customs clearance, and document collection.
• Creating necessary workflows to streamline operations
• Handling other ad-hoc assignments as required

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's from an accredited academic institution
• Have knowledge in SAP and Microsoft Office
• Have accounting and project management background

Job Descrition

• Perform Level 1 and Level 2 IT support to users in Singapore and Asia Pacific.
• Proactively ensure high value customer service by providing customers with specific delivery times for IT solutions and clear communications, limiting the use of technology terms when not needed.
• Handle users’ requests for install/move/add/change of PC hardware and software.
• IT Asset Management - Perform asset (hardware and software) inventory, tracking and equipment retirement.
• Support the GLOBAL IT Technology refresh projects.
• Monitor and report local inventory.
• Identify and report incidents trends.
• Document processes and work instructions.
• Involve in RFQ activities for IT hardware and software.

Requirement

• At least Diploma in Electronics, Mechanical or Computer Engineering from a local polytechnic.
• At least 2 years working experience in an IT support environment with knowledge on Service Delivery operations and support including incident management in a regional environment.
• Experienced working in a regional environment for a MNC.
• Assist in compiling and analyzing statistical data and trends.
• Excellent Communication skills (both written and verbal), with the ability to interact effectively with others.
• Demonstrated analytic and problem solving skills
• Ability to meet deadlines and manage priorities.
• Technical knowledge of O365 , Microsoft Windows 7 & 10, Office Productivity Suite, Cisco VOIP Phones, Active Directory, PC imaging, Bitlocker .
• Good Knowledge with Symantec Endpoint Protection, PGP, Symantec VIP, Juniper VPN, label printers and barcode scanners.
• Perform other duties as assigned.
• Able to multi-task, is resourceful and keen to learn.
• Strong Customer Service delivery attitude

As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support.

Job Description(s):

• Answers customer inquiries via phone, WhatsApp, email, and/or in-person
• Performs call and email follow up with customers.
• Generate sales leads with selling products and promoting services
• Identify and assess customers’ needs to achieve satisfaction
• Develops a rapport with customers
• Attends monthly staff meetings
• Makes recommendations to management to improve customer experience
• Assist with placement of orders, renewals, refunds, or claims
• Go the extra mile to engage or service existing customers

Job Requirement(s):

• Min. GCE O level, A level, Diploma holder in any field or other equivalent qualifications
• Entry candidate with the right skillsets and attitude are welcome to apply
• Proficient in speaking both English and Mandarin (for liaison with Mandarin speaking customers)
• Possess relevant experience in call center or customer service environment preferred
• Know how to genuinely have fun in an environment charged with people energy
• 5.5-days work week

Applications will be treated in the strictest confidence. Only shortlisted candidates will be notified.

• Provide customer service support
• Perform administrative functions supporting customer service functions and sales order entries.
• Provide monthly status of open orders and follow up with customers and Production.
• Maintain record of asset delivery progress and invoicing.
• Interact with Production, Buyer and Planner for follow-up of customer orders.
• Degree in Planning, Business Mgt, Supply Chain.
• 3 – 4 years of Customer service working experience, preferably in Oil & Gas Industry, Manufacturing
• Good working knowledge of MS Excel, Word, Power Point
• Able to work in a deadline driven environment

Veronica Neo Shen Hwa - [email protected]

Personnel Reg No: R1110855

Manpower Staffing Services (S) Pte Ltd

EA Licence No: 02C3423

We are looking for a candidate to independently administrate the transport operation of our company's various projects.

The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for safety procedures and being careful and meticulous is an important attribute of this position. The abilities to communicate, manage and train drivers are critical for the success in this role.

The candidate is required to:

1. Identify potential customers and make contact for business opportunities;

2. Develop and take part in discussion to make the deal;

3. Receive route orders and plan on-boarding procedures for passengers;

4. Co-ordinate with customers and other stakeholders on their queries and process of onboarding;

5. Plan, route and co-ordinate with suitable drivers on their routes;

6. Assist in training and ensuring that service quality is upheld;

7. Deal with feedback, queries and complaints positively;

8. Other duties as required to fullfil the requirement of the position.

To succeed in this role, the candidate must have the following attributes:

1. Strong spoken and written communication skills, patient and is able and comfortable in communicating with people from all walks of life;

2. Meticulous, able to multi-task and is focused in cordinating the tasks on hand to ensure deliverables are met to customers' satisfaction;

3. Strong team player;

4. Able to adopt IT processes, is adept in the use of technology and can train drivers in the use of technology to facilitate the workflow;

5. Good sense of road direction;

6. Able to adapt and work comfortably under pressure;

7. A willing and cheerful learner and worker.

The role is responsible for end to end Order to Cash process includes but not limited to manage customer accounts at an operational level, entering and processing assigned orders according to the procedures, dealing with and resolving questions and/or problems involving operational activities, proper coordination and communication with customers, internal functional teams and external service providers for the execution of the shipments and shipping documentations.

Key areas of responsibilities:

· Process external customer orders in system and/or via manual process

· Manage end to end order fulfilment process

· Process return orders, credit and debit orders (customer order, intercompany stock order) as needed

· Provides information and literature to internal/ external customers / service provider as needed

· Managing internal/external customer calls and inquiries

· Ensure customer information is accurately maintained in the ERP system

· Customer/vender master data maintenance

· Handling & monitoring for inbound/outbound, document, trade compliance with internal / external shake holder (Customer order, intercompany order and cross-board intra company order)

· Process free of charge or sample handling as needed

· Manage customer complaints via SFDC tool, April star, IQOS (entering, further follow up)

· Actively support Customer Service Organization objectives, strategies, projects, team admin etc.

· Rebate/Sales comm handling If need

· Maintain department ISO procedures support as needed

· Support any internal/external audit requirements related OTC as needed

· Drive continuous process improvement/KPI in the Order to Cash process

· Travel as needed

· Achieve metrics target - Complaints, Order management, etc.

· Prepare monthly sales reconciliation report and issuance of local tax invoices, Proforma Invoices, Commercial invoices, etc.

· Initiation/Coordination of VAT exemptions (including collection of exemption certificates from customers) at the interface of tax/finance departments

· Manage cash collection process , Handle receivable disputes at the interface of customers and internal stakeholders

· coordinate credit management process with customer related.

Qualification and Experience Requirements:

· Diploma with 5-10 years Customer Service or B2B experience

· Chemical industry experience is preferred

· In-depth ERP system knowledge, SAP preferred

· Data collection and problem solving

· Knowledge of delivery and payment terms

· Knowledge of warehouse processes, logistics and shipping, international trade

· Microsoft Office - Word, Excel, PPT, SharePoint, One Drive

Marine Diploma, minimum 3 years experience with marine machineriesOnboard working experience.

Engineering, Professional Services, Repair and Maintenance

Diploma qualifications (e.g. NIE, SIM, LaSalle) Marine

Onboard working experience.

· Handle customer inquiry/tender for our products and services

· Process quotation and sales order on day to day basis

· Provide admin support to Sales and Technical Support Team to achieve sales

· Lead and manage assigned tender for submission that meets customer requirement

· Track and report on submitted quotation and tender status

· Monitor and keep clients informed on the progress of order as required

· Lead and conduct Contract Review of an order received from assigned accounts to ensure timely delivery

· Maintenance and preparation of presentation material, product information

· Assist in preparation of management reports on general activities and expected turnover and market trends

· To manage customer feedback and maintain relationship with the customers

· To act as a central point of contact for the customer on assigned orders/jobs and take a pro-active approach to customer liaison

· To facilitate with various department in resolving customers’ complaints and operational issues to achieve customers’ satisfaction

· In addition to these duties/responsibilities employee is required to carry out such duties as may reasonably be required