• Ensure timely and professional service to both internal and external customers, maintaining vehicle turnaround time within guidelines.
• Conduct quality checks and provide recommendations for repairs, adhering to manufacturer standards.
• Supervise daily workshop operations to enhance efficiency and productivity, while ensuring compliance with health and safety regulations.
• Assist in handling complaint cases and generating reports for analysis.
• Address customer inquiries and maintain high service standards.
• Support the customer service team during peak periods.
• Collaborate with management to identify service gaps and implement improvement plans.
• Coordinate with other departments to ensure seamless service delivery.
• Monitor KPIs and adjust operations as necessary.
• Handle ad-hoc tasks as assigned, including vendor liaison and promotion activities.
• Prepare reports as required.

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
• Proactive and independent with positive attitude.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,400 with Bonus
• Class 3 license is a MUST
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.

• Industry : IT
• Location : Central
• Working Hours : 9am to 6pm
• Salary Range : Up to S$4,500 Per month

Responsibilities:

• Design cloud system based on client’s requirement by utilizing cloud services and tools such as AWS, Microsoft Azure or Google Cloud.
• Work on cloud platform setup, implementation and administration.
• Integrate or deploy third party projects into system.
• Administrate, configure and troubleshoot applications in Linux or Windows environment.

Requirements:

• Good Diploma/Degree in IT or related fields.
• Minimum 2 years’ experience designing and configuring any Linux distribution and/or Window servers.
• Experience with system customization and development.
• Experience setting up cloud platform such as AWS, Azure, GCP etc.
• Ability to communicate value, progress of projects to required stakeholders.
• Experience in one of server-side scripting languages such as Python.
• Experience in DevOps, CI/CD techniques such as GIT, Jenkins, Bamboo, SonarQube is a plus.
• Experience in infrastructure automation tool such as Ansible, Terraform is a plus.
• Experience in containerization such as Docker and Kubernetes orchestration is a plus.
• AWS certified solution architect or Azure solution architect
• GCP certified engineer is a plus.

Job ID: QV7Y6WR6

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Job Responsibilities:

• Assist in the performance of clinical and laboratory procedures.
• Provide receptionist duties at front counter
• Prepare and dispense medications
• Ensure accuracy of clinical data entry into computer system
• Prepare submission for corporate claims
• Handle all transactions include payments and ensure proper documentation
• Perform basic assessment for patient
• Prompt for low stock medications and supplies
• Arrange/Booking appointment for patients for follow-up treatment and vaccination
• Assist doctors with chaperoning and conduct minor procedures, swab procedure
• Daily e-submission of Managed Care claims for different insurance schemes
• Maintenance of the physical facility of the clinic
• Perform data entry and closure of daily settlement
• Maintain filing system, coordinate appointments and other admin duties
• Rendering assistance during nebulizer use, perform First-aid and triage patients.
• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience:

• Min GCE “N”/”O” level and above
• Able to work in fast paced environment
• Those without related experience are welcome to apply
• Team Player and Good communication skill
• Those with more experiences may consider for Senior Position

Interested candidates, please apply with your updated resume, expected salary and notice period.

We regret that only shortlisted applicants will be notified.

NOTE: CRAWFURD MEDICAL IS NOT IN COLLABORATION WITH ANY EMPLOYMENT AGENCY NOR CONSULTANT FOR OUR POSITIONS OPENING.

Amber Group is looking to hire a highly motivated, intellectually curious, and team-

oriented specialist to join an innovative and dynamic fintech unicorn. The role offers an unique opportunity for the individual to develop professionally in an exciting and evolving field of crypto/ blockchain financial services.

Job Responsibilities:

• Provide technical support and technical consultation to end users and resolve terminal failures of IT equipment;

• Carry out standardized operations, records and follow-up on daily work according to the company's IT service management requirements;

• Responsible for the SLA achievement rate and user satisfaction of various services;

• Able to actively think about service improvements and optimization points, and formulate suggestions or plans;

• Actively observe and report the risks of various front-line IT services;

• Discover and solve user pain points, and assist in establishing various tools or processes to prevent problems from recurring.

• Handles ad-hoc projects and assigned duties from senior management

Job Requirements:

· Bachelor degree or above, computer or management related major is preferred, and more than 3 years of IT user support experience;

· Strong communication skills, able to communicate efficiently with various technical or management personnel, VIP support experience is preferred;

· Have rich experience in supporting Windows, Mac OS operating systems, networks, etc., and be able to troubleshoot and provide corresponding solutions to PC software and hardware problems, network problems, application problems, etc.;

· Strong process, quality management and standard implementation capabilities to ensure the uploading, distribution and execution of information;

· Fluent communication skills in Chinese and English

Bangkok Bank Singapore is a full licensed bank operating in Singapore since 1957. We provide a wide range of wholesale and consumer banking and financial services to meet the diverse needs of our clients. We have immediate vacancies for suitably qualified individuals to join us as Customer Service Officer in the Customer Service Department. The department offers consumer banking products and services such as savings accounts, fixed deposits, current accounts and remittances services to both corporate and individual customers.

The successful candidates will be trained to perform work at various desks within the department. The training will cover both front-office counter service duties and back-office operational and administrative duties. The successful candidates will learn to handle over the counter banking transactions including opening of accounts; handling customer enquiries; and attending to customers’ account requests, as well as back-office end-to-end processing of inward and outward remittance transactions; cheque clearing and inter-bank GIRO payments; preparation of reports and static data maintenance and other general administrative duties. Successful candidates will also have opportunities to be involved in projects and system enhancement work.

The preferred candidate must satisfy the following requirements:

• A recognised Degree.

• At least 1 year of banking experience, preferably in branch banking/ payments.

• Ability to learn fast and work independently and adaptable to changes.

• Cheerful disposition, service oriented with good interpersonal and communications skills.

• Strong team player and able to effectively and quickly build relationships and establish trust, respect, competence and confidence.

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• 8am to 8pm (12hours, non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Responsibilities:

· Troubleshoot and resolve technical issues on semiconductor equipment and systems including computer systems, complex software, or networked and/or wireless systems.

· Perform on-site installation, continual improvement programmes, parts' overhaul, preventive maintenance, modifications, and repair works on equipment.

· Serves as company liaison with customer on administrative and technical matters for assigned projects.

· Coordinate logistics arrangements and with customer on equipment related matters.

· Responds to customers’ complaints, provides time to solutions to resolve customers’ issues.

· Monitors the performance of the product, provide regular update report and feedback on customer’s service requests.

· Reports common complaints of customers to management to address the situation for future reference.

Requirements:

· Degree/Diploma in Electrical/ Electronic Engineering or its equivalent

· At least 2 years of relevant experience with semiconductor equipment knowledge

· Strong communication and good interpersonal skills

· A meticulous, organized and resourceful team player

· A highly motivated individual who works independently with little supervision

· Work in cleanroom environment

· Require to work or be on standby during after office hours/weekend/public holiday

To apply, please visit to www.gmprecruit.com and search for Job Code: 19186

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793| EA Personnel: Lionel Liew | Registration No: R1330693

• Industry : Service Provider
• Location : Central
• Salary Range : Up to S$3,500 Per month

Responsibilities:

• Helping Country manager/Business Consultants to prepare client meetings by finding and adapting relevant documentation.
• Supporting the team in the organization and follow-up of client meetings.
• Qualify prospect companies looking for the elements of a potential fit by conducting market research with available tools and resources.
• Confirm prospect information is accurately documented.
• Determine which accounts have the highest potential to pursue.
• Ensure client analysis and reports to help sales managers to develop the business.
• Musth have strong organizational skills, attention to detail and the ability to prioritise in a changing environment
• Follow-up with the Sales team on pipeline generation, forecast delivery and related activities.

Requirements:

• Min Diploma in business studies/marketing or its equivalent
• Minimum 2 years of relevant experience
• Proficient in MS Office application

Job ID: L68V636W

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Responsibilities

• Lead and drive the service delivery for assigned accounts
• Accountable for the success of projects implementation for assigned contracts
• Manage and communicate with key holders on daily operational support
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for service delivery
• Responsible for service delivery of account and prioritization of work requests
• Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment
• Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Work on financial cost priorities to ensure a balance between customer satisfaction and company’s business objectives
• Ensure delivery to cost plan
• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor Degree in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
• At least 2 to 3 years experience in customer success, service delivery or sales, with strong stakeholder management and IT Support skills
• Ability to multi-task, with experience handling a large portfolio of customer accounts
• Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
• IT outsourcing experience with proven track records preferred
• Proven success in achieving project milestones and broad technology awareness
• Possess a full and broad understanding of the services required by the account and of other services and technology potentially available along with good project co-ordination skills
• Strong business acumen, customer focus and good financial management skills
• Self-motivated and proactive in resolving issues and identifying new opportunities on the account
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems

Industry: Aerospace
Location: Loyang
Working Hours: Mon- Thurs 740am – 0535pm, Fri 740am- 255pm
Basic Up to $4500 + AWS + Bonuses

Job Responsibilities

• Handle all administrative tasks relating to customers' repair orders (create, maintain, quotation, invoicing).
• Regularly update customers on repair orders status and expected delivery dates.
• Co-ordinate all customers' enquiries with cross-functional teams and provide quality and timely responses.
• Prepare repair/overhaul quotations and liaise with customers till acceptance.
• Close and Invoice customers' repair orders promptly.
• Perform repair order costing and profitability analysis.
• Perform back up services (coverage) for other Commercial
• Customer Service Executives (CCSE) during their absence.
• Active contribution to Continuous Improvement Project
• Perform any other duties as assigned.

Job Requirement

• Diploma or Degree holder
• 3-4 years' customer service experiences in a fast pace environment.
• IT Proficient (Microsoft Excel)
• Team player with ability to work independently to meet deadlines.
• Good communication skills

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified. Please send your updated CV to [email protected]

EA Personnel: Wong Kaili (Kylie)

EA Registration No.: R21100484

People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
EA Licence Number: 02C4944
Tel: 6950 9749

Benefits Summary:

• Up to $2100 + AWS + Bonus + Allowances
• 4 days per week, including weekend
• Working Location: Central

Responsibilities:

• Support daily customer service
• Prepare and deliver appropriate presentations on products and services
• Maintaining good relationship with new and existing client
• Undergoing outdoor sales activities and roadshows
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:
https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:
https://wa.me/6582693981

Follow us on Telegram for more job opportunities:
https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

JOB SCOPE:

Roles :

· Providing first level contact and convey resolutions to customer issues

· Properly escalating unresolved queries to the next level of support

· Tracking, routing and redirecting problems to correct resources

Requirement

1. Minimally Nitec qualifications in IT related disciplines
2. Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
4. Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
5. Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.

SECTION A: POSITION SUMMARY
- The 1st Level Remote Support is required to provide 1st point of contact for clients and provide excellent customer service to address their inquiries, concerns, or complaints.


SECTION B: KEY RESPONSIBILITIES AND RESULTS
1. Answering incoming calls and making outbound calls to customers or clients.
2. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
3. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
4. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
5. Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
6. Ensuring accurate and complete documentation of customer interactions and transactions in the system.
7. Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Far East Service Centre Pte. Ltd. was established in Singapore in 2023. A one-stop service platform.

It focuses on bringing the quality products to the service, business and financial resources integration and upgrading with its platform "Belife" for middle and high-end families.

Performance Bonus are Available!!

Job Description:

- Upload and maintain accurate merchant details in the app backend system

- Work closely with merchants to gather necessary information and ensure data accuracy

- Design and create engaging campaign pages within the app to drive user engagement and transactions

- Optimize campaign content for maximum impact and effectiveness

- Collaborate with cross-functional teams to ensure a seamless user experience

- Monitor and analyze campaign performance to make data-driven decisions for improvement

- Provide support and training to merchants on using the app backend system

The Ideal Candidate

- Bachelor's degree in business, marketing, or a related field

- Proven experience in operations, marketing, or a related field

- Strong attention to detail and excellent organizational skills

- Proficient in using app backend systems and content management tools

- Ability to work effectively in a fast-paced, dynamic environment

- Excellent communication and interpersonal skills

- Data-driven mindset with the ability to analyze and interpret campaign performance metrics

- Experience working with merchants or in the e-commerce industry is a plus

As the Service Delivery Manager, you are the conduit between operational teams, key stakeholders, vendors & service delivery teams to drive operational excellence across all echnology, including all phases of the ITIL service life cycle, to ensure SLAs are met and key Service Delivery priorities are of focus.

You will provide meaningful metrics to enhance collaboration with key stakeholders and contributing to the end-to-end delivery of service objectives with the opportunity to add value where and how you see fit.

Some of the responsibilities include

• Developing and enhancing relationships with technology and business
• Drive monthly meetings and monitor SLA's,
• Seek continuous improvement across delivery and reporting
• adherence to the agreed SLA’s and KPI’s, and maintain customer satisfaction levels remain above the accepted level.
• Be the Chair for client KPI reporting .
• Have oversight and control of Incident and Problem management.

What you’ll bring

• Proven experience in a similar role, with hands on experience in improving ways of working of that fosters operational excellence.
• Extensive operational experience in supporting large and complex environments and implementing initiatives.
• Experience in effective management of Changes/ Incidents & Problems.
• Demonstrated experience in identifying improvement opportunities and implementing improvement initiatives by promoting continuous improvement, quality assurance and consistency.
• Proven experience in developing and presenting meaningful reporting insights to leadership.
• Previous experience in SLA and OLA management.
• Proven experience in developing and maintaining strong relationships across business and technology teams.
• Minimum 5 years’ experience within the Financial Services Industry.
• Is engaging and approachable and has strong communications skills.
• Has experience working effectively with internal and external stakeholders.

Interested candidates please email your latest resume to [email protected]

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gR7_gzJP

• Opportunity to lead Business transformation
• Engagement with senior business stakeholders

About the company
Our Client is a market leader within their industry. They have a well-established presence of more than 50 years with a global footprint of more than 15 countries. With rapid expansion plan, they are now looking for a new SAP C4C / sap sales cloud / SAP Sales & Service Cloud, Hybris System Analyst / SAP Cloud for Customer Analyst to join their team.

About the job

Your responsibility involves:

• Engaging key business stakeholders (Sales and marketing team) which includes gathering requirements and translating them into solution design for the Cloud for Customer platform
• Performing the role as subject matter expert for Cloud for Customer with assistance of external vendors. This includes providing support for Cloud for Customer platform
• Leading Cloud for Customer project transformation/ implementation which includes, milestone planning, progress reporting and external vendor management.
• Exploiting new and emerging technologies technology and translate them into viable IT Digital implementation to increase productivity. This is done with the aim to improve top line (revenue/sales) for the company

Skills and experience required

As a successful applicant, you will have at least 5 years of experience in direct business stakeholder engagement / project management relating to CRM. At least 2 years of experience in sap sales cloud / Hybris / Cloud for Customer SAP C4C is required for this role.

Candidates with regional exposure will be of added advantage.

Whats on offer

This is an excellent opportunity to join a leading end user environment with opportunity to engage with senior business stakeholders across Asia. You will have the opportunity to lead business transformation through SAP Cloud technology.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gR7_gzJP (EA: 94C3609/ R1219669)

• Perform gate-keeping role by assessing the eligibility of the applicants for various national level schemes based on the established framework.
• Liaise with various stakeholders on matters relating to the grant applications, where possible.
• Collaborate with relevant stakeholders to drive continuous improvement initiatives, strengthen grant governance and enhance operational efficiency.
• Perform processing duties such as the issuance of letters to update applicants on their grant applications.
• Handle administrative duties, when required.

Job Requirements:

• Degree in any discipline.
• Relevant experience in back office or grant management operations is preferred.
• High level of integrity, passion and patience to serve the seniors
• Strong interpersonal and communication skills.
• Meticulous, organised, resourceful, and able to work efficiently in a fast paced environment.
• Able to work independently and as a team player, with motivation to learn and progress as a team

What the role is

The research function advances thinking in service, operations and enforcement management for the Singapore public sector. As a researcher, you will design, plan and conduct research. You will also communicate the research insights to support the learning and development of public sector service practitioners and leaders, and help them develop and implement strategies to deliver excellent service, operations and enforcement.

Job Responsibilities

• Proposing research topics, designs and plans in Service, Operations and Enforcement Management, especially to develop citizens’ insights.
• Conducting research on key emerging trends in Service, Operations and Enforcement Management, and drawing insights that are contextualised for the Singapore public sector.
• Uncovering citizens’ insights for Service, Operations and Enforcement Management using appropriate research methods, including but not limited to surveys, ethnographic interviews, intercept interviews, focus group discussions, contextual inquiries, observations, etc.
• Managing WOG quantitative research, which includes designing the study, procuring of research partners, managing vendors and stakeholders, and sharing of results with agencies, PSD, and ServiceSG.
• Translating research insights into learning products such as articles, videos, infographics, toolkits, scenarios, games, simulations, case studies and papers on the topic of Service, Operations and Enforcement Management to meet learning needs both within and beyond the classroom.
• Convening and facilitating communities (both online and face-to-face) to share best practices, and pertinent issues and challenges for the public sector Service, Operations and Enforcement Management communities.
• Designing and facilitating discussions on Service, Operations and Enforcement Management.
• Designing and implementing learning interventions for practitioners and leaders, such as:.Organising roundtables, seminars and lectures helmed by practice leaders and academics to raise awareness of current and emerging Service, Operations and Enforcement Management issues.
  Providing advisory and consultancy services to public sector agencies, and managing multi-disciplinary projects.
  

Job Requirements

• We are looking for someone who can value-add by bringing in inquisitive and analytical perspectives, and has a flair for communicating research in ways that facilitate the learning of the diverse Service, Operations and Enforcement Management community.
• Possesses strong analytical skills
• Possesses strong written and oral communication skills to put across research in a way that engages our stakeholders
• Is able to engage and manage stakeholders at various levels.
• Is able to work both independently and in a team.
• Is self-motivated, innovative, enterprising and adaptable
• Has an interest in Service, Operations and Enforcement Management
• 2 to 3 years of experience in customer insights /market research/ consulting will be a plus

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23921

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

Job Responsibilities

• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver operational outcomes effectively
• Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to business operations to identify areas for improvement and optimisation
• Develop a deep understanding of operational workflows and procedures and maintain up-to-date documentation of policies and processes
• Partner business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases
• Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant teams
• Support business transition and help drive change through actively engaging key stakeholders and end users
• Own and maintain overview of ‘business operations health’ and support operational decision-making through business analytics by:
• Establishing standards and metrics to measure impact, progress and performance of operational initiatives
• Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)
• Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards operational goals
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Job Requirements

• Proven experience as a Business Analyst or in a similar role, preferably in a business operations or process improvement capacity
• Strong analytical skills with the ability to collect, organise, analyse and interpret large datasets
• Good understanding of user-centric principles and/or service design
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment
• Proficient in using data analysis tools and techniques such as Python, SQL, or data visualisation software is a bonus

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23539

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

P-Serv is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team! If you have what it takes, click on to apply:

Job Responsibilities

• Ensure daily operations run smoothly
• Handle enquiries professionally
• Ensure that all office equipment, computer peripherals and communication equipment are handled and maintained in good working condition
• Reconcile and take custody of all payment collections at the end of shift with the report generated by POS machines to ensure they are properly accounted
• Any other ad-hoc duties as assigned

Job Requirement

• Minimum GCE O Level with Cashiering / Customer Service experience
• Meticulous with details, good communication and interpersonal skills
• Able to maintain confidentiality and sensitivity in the management of work

Working Hours / Location

• Jurong East / Tuas Link MRT
• 4 days work, 2 days off (rotating basis)
• 10am to 10pm / 10pm to 10am (2hrs break)
• Basic + Incentives + Allowances + Bonus! Uniform provided!

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

About the Job

Customer service Manager: Sales and marketing - Refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company's products or services. It involves addressing customer inquiries, resolving problems or issues, and ensuring customer satisfaction. As a Agile Service Manager participant, the primary goal will be to build positive relationships with customers, enhance their overall experience, and maintain their loyalty to the business with respect to the sales and marketing responsibilities in Customer Service roles organization the aim is to promote and sell products or services to customers. While your sales activity will be primarily focuses on the tracking and execution of inquiries logging and closure, Generation of RFQ and follow up for PO for our products and services, to facilitate the process of selling. While the marketing encompasses a broader set of activities that create awareness, generate leads, and facilitate sales conversions, and monitor the KPI’s of the sales and marketing group for world wide activities.

Duties and Responsibilities

• Responding to customer inquiries: Addressing customer questions, concerns, and requests promptly and effectively through various communication channels such as phone, email, live chat, or in-person.
• Problem-solving: Identifying and resolving customer issues, complaints, or technical difficulties in a courteous and efficient manner, aiming to exceed customer expectations.
• Providing product or service information: Offering detailed and accurate information about products or services to help customers make informed purchasing decisions.
• Handling transactions: Assisting customers with purchases, refunds, exchanges, or any other financial transactions, ensuring accuracy and security
• Maintaining customer records: Updating and managing customer databases or CRM systems to keep track of customer interactions, preferences, and history for personalized service. Familiar with CRM software, Odoo, Sales Force or applicable systems.
• Managing customer feedback: Actively seeking and collecting customer feedback, both positive and negative, and using it to improve products, services, or processes.
• Escalating complex issues: Identifying situations that require higher-level support or specialized knowledge and escalating them to appropriate departments or supervisors.
• Maintaining the company forecasts to the AOP, providing revenue reporting and information weekly, monthly quarterly. Work with the VP on the success models, presentations, sales analysis and variance to sales as and when required.
• Market research and analysis: Conducting research to understand target markets, customer needs, competitors, and industry trends to identify opportunities and inform sales and marketing strategies.

GROUP ACTIVITY

• Lead generation: Collaborating with the sale teams, and distributors towards and executing strategies to attract potential customers and generate qualified leads through various channels such as advertising, content marketing, social media, events, and referrals.
• Product/service promotion: Supporting marketing campaigns, messaging, and materials (e.g., advertisements, brochures, websites) to effectively communicate the value proposition and benefits of products or services.
• Supporting Sales presentations and learning negotiation skills and practices: Engaging with potential customers, delivering persuasive sales presentations, addressing objections, and negotiating terms to close deals and achieve sales targets.
• Relationship building: Building and maintaining relationships with customers, partners, distributors, or other stakeholders to foster long-term loyalty and repeat business.
• Sales forecasting and planning: Analyzing sales data, market trends, and customer insights to forecast future sales, set targets, and develop sales strategies and plans.
• Customer relationship management (CRM): Utilizing CRM systems to track customer interactions, manage leads, and optimize sales and marketing efforts.
• Collaboration with other departments: Collaborating with product development for customer sample support, and other internal teams to gather insights, align strategies, and ensure a seamless customer experience.

Tactical and Indirect Responsibilities:

• Support the sales team in quote to customers & help follow up on status & close orders
• Order entry and acknowledgement
• Work with internal team to support sample requests. Follow up with customers on status of samples, and work with the sales team to convert them into orders
• Work with production, planning and control to schedule shipment. Work with customer & internal teams to pull in where necessary
• Support the sales team on weekly reports and updates. Prepare material for the weekly revenue calls, as well as funnel reports
• Help the sales & Marketing VP with price book updates, and in maintaining price book and the distribution of price books to channel partners.
• Support the team in organizing trade shows

Qualification Guidelines

Minimum Education

• Degree or Diploma in Engineering or equivalent

Minimum Experience

• 8 years work experience in a similar role
• Strong focus on building customer relationships, and proven ability to support sales team to grow business
• Experience in the Semiconductor industry is a must

P-Serv is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team! If you have what it takes, click on to apply:

Job Responsibilities

• Ensure daily operations run smoothly
• Handle enquiries professionally
• Ensure that all office equipment, computer peripherals and communication equipment are handled and maintained in good working condition
• Reconcile and take custody of all payment collections at the end of shift with the report generated by POS machines to ensure they are properly accounted
• Any other ad-hoc duties as assigned

Job Requirement

• Minimum GCE O Level with Cashiering / Customer Service experience
• Meticulous with details, good communication and interpersonal skills
• Able to maintain confidentiality and sensitivity in the management of work

Working Hours / Location

• Woodlands MRT / Marsiling MRT
• 4 days work, 2 days off (rotating basis)
• 10am to 10pm / 10pm to 10am (2hrs break)
• Basic + Incentives + Allowances + Bonus! Uniform provided!

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Position title : Associate (Fund Services）

Location: Chinatown

Working Days: 5 days, Monday to Friday

Working hours : 9:00am -6:00pm

Salary : $3000$-$3200

Job Description
• Assisting the Fund Services Manager and Managing Partner for all client matters and maintains client relationships
• Preparation of the funds’ periodic Net Asset Value (NAV) calculations, financial statements and associated reports
• Initiate wire and account transfer transactions through various internet banking platforms to settle fund’s expenses, redemptions and subscription money movements etc.
• Preparation and maintenance of investment documents and schedules
• Coordinate investor servicing activities, including fund investor onboarding / KYC, und investor queries, capital calls and distributions
• Maintenance of fund entity & investor contact database
• In addition to the duties listed above, the candidate may be requested to perform other ad hoc duties or projects as requested

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Far East Service Centre Pte. Ltd. was established in Singapore in 2023. A one-stop service platform.

It focuses on bringing the quality products to the service, business and financial resources integration and upgrading with its platform "Belife" for middle and high-end families.

Performance Bonus and Commissions are Available!!

Job Description:

- Build and maintain strong relationships with merchants, understanding their needs and tailoring solutions to drive sales and revenue.

- Build and maintain strong relationships with merchants, understanding their needs and tailoring solutions to drive sales and revenue

- Develop and execute sales strategies to acquire new users and increase user engagement on our platform.

- Collaborate with the marketing team to create and implement targeted campaigns to drive user acquisition and engagement.

- Provide ongoing support and training to merchants on maximizing their sales potential through our platform.

- Track and analyze sales performance metrics to drive continuous improvement and achieve sales targets.

The Ideal Candidate

- Bachelor's degree in business, marketing, or a related field.

- Proven track record in sales, business development, or a related role.

- Strong understanding of e-commerce and digital marketing.

- Excellent communication and negotiation skills.

- Ability to work independently and as part of a team in a fast-paced, dynamic environment.

- Results-driven mindset with a focus on exceeding sales targets.

- Experience in the e-commerce or platform industry is a plus.

Your new role

• Actively support onboarding projects of new B2B business partners (both Asset Managers and Distribution Partners).
• Collaborate with new and/or existing B2B business partners in the context of onboarding new funds to the platform.
• Act as the first point of contact for our business partners managing day-to-day queries.
• Contribute to the maintenance of the client hotline during business hours.
• Provide high level support to the sales/business development teams by conducting internal and external research, analysis, and investigations.
• Represent the client service team as a subject matter expert in meetings (both virtual and in person) with existing business partners.
• Support the development and ongoing optimization of internal processes with key internal stakeholders and to provide input on how to improve the operational efficiency.

What you'll need to succeed

• Minimum of 3 to 5 years of professional experience in the financial industry, preferably in the field of Asset Management and/or Investment Fund operations.
• Bachelor’s degree in a finance, economics, business administration or similar.
• Basic understanding of the financial services industry.
• Great client orientated attitude.
• Strong communication skills, resilience, sovereignty, and team spirit.
• Proficiency in written and spoken English – additional language skills considered an advantage.
• Good MS Office application knowledge, particularly in Excel.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Registration No: R1986473
EA License No: 07C3924
Company Registration No: 200609504D

(City Square Mall/Palais Renaissance)

Responsibilities:

- Attend to customer enquiries & feedback

- Sale of SISTIC tickets and gift vouchers

- Support the mall's marketing activities and perform general admin duties

- Any other duties as assigned

Requirements:

- At least 1 to 2 years relevant experience

- Proficient in MS Office

- Pleasant disposition with outstanding communication, problem solving and negotiation skills

- Ability to multi task with high level of initiatives

- Team player with ability to work independently

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.