Work location: Changi Airport

Type of employment: full-time, roster based on Vietnam Airlines’ flight schedule. Immediate work commencement

SGD 2,500 - SGD 3,000

Your primary duties include:

· Coordinating and supervising the passenger's check-in process provided by our Ground Handling Agent;

· Service desk activities such as standby, offload, upgrade, and the handling of flight disruption under the Station Manager's direction;

· Pre-flight, and post-flight checks, and reports on the airline's CRS/DCS and other internal systems

· Acting and/or forwarding passengers' claims/complaints to the Sales & Service team

· Invoice checking, including those for lounge each month

· Other tasks assigned by Station Manager.

Our successful candidate must have full work right in Singapore and meet the below minimum requirements:

· The requirement for an Airport Security Identification Card issued by Changi Airport;

· Proven interpersonal and strong customer service skills, professional appearance, cooperative attitude, flexibility in terms of scheduling with work experience in airline’s passenger and flight service an advantage

· Working knowledge of the airline's DCS, GDS & CRS with Sabre is an advantage

· Proven English proficiency with a minimum score of 700 (TOEIC) or 550 (TOEFL) or 6.0 (IELTS)

(Only shortlisted applicants will be contacted for an interview)

Front Desk

• Working hours: 9am - 7pm
• Working days: 5 Days work (Off days will be on weekday)
• Locations: River Valley
• Salary: Basic $2500 - $3200 + Commission + AWS + VB

Job Description

• Greeting and welcoming guests, answering all calls and directing as needed and Talking with customers to select a grooming package
• Ensure all grooming appointments are properly scheduled
• Ensure workplace safety, hygiene level and cleanliness of the entire grooming centre
• Resolving customer problems as needed
• Assist Groomer Team on the day-to-day business operations
• Assist Daycare Team on the day-to-day business operations
• Assist in selling retail products & packages
• Handle and take care of dogs and cats
• Any other duties / tasks / projects as assigned

Requirements

• Not afraid to handle and take care of dogs and cats
• Prior experience in customer service
• 5 Day Work Week (have to work on weekends & some PH)

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Service Crew

Working Days: 4 days (public holidays off)
Working Hours: Mon-Thu 9am - 330pm (30mins break)
Salary: $1,400
Locations: Near to One North MRT

Job Scope:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

The successful candidate will join the Branch’s Customer Service Department which offers consumer banking products such as savings accounts, fixed deposits, current accounts and remittances services to customers. He/She will perform both front-office counter service duties and back- office operational and administrative duties in the department. Such duties include handling over the counter banking transactions including opening of accounts; processing inward and outward remittance transactions; processing inter-bank GIRO payments; handling customer enquiries; attending to customers’ account requests; etc. The preferred candidate must satisfy the following requirements:

• A recognized degree.
• At least 1-year experience handling retail banking transactions in a bank
• Good communication and inter-personal skills
• Strong numeric and PC skills
• Team player and able to work in a fast-paced environment

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R22109561 (Mohammed Firdaus Bin Ellias)

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Enterprise Platforms Division, User Service Centre

Sitting within Information Technology Department, the Tech Support/ Admin will be part of the team responsible for driving the transformation initiatives in end user computing environment, covering service, performance, quality and budget forecasting

Service Desk & Operations Support

You will play a key role as a service desk manager to drive service, performance and quality management in the end user environment necessary to support the organisation’s digital transformation. In this role, you are expected to:

Service Desk Management:

• Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions
• Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
• Take ownership of critical incidents, coordinating with resolution parties and establishing effective communication between stakeholders for post event reviews
• Ensure that system procedures and methodologies are in place to support outstanding service delivery.
• Develop a deep understanding of projects to gain insights into scope of service delivery
• Take accountability for service delivery performance, meeting customer expectations, and driving future demands
• Analyse third-party and internal processes, and create strategies for service delivery optimisation

Performance and Quality Management:

• Recommend methods of improvements and manage the implementation of service delivery upgrades in a timely manner
• Provide accurate and regular report to management on performance of the service delivery
• Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborate with various technical teams to set standards for software, hardware, and security

Stock and Inventory Management

• Design and implement an inventory tracking system to accurately monitor stock levels
• Source suppliers and fostering good relationships with them
• Prepare reports and advising management on strategies to reduce cost and improve procedures
• Maintain an accurate inventory database that includes detailed information on available stock
• Purchase new stock and negotiating favourable contracts with suppliers
• Work closely with Service Desk and Imaging teams to organise the efficient flow of inventory
• Lead the annual stock taking and asset verification exercise

Budget, Procurement and Forecasting

• Manage and execute the procurement of ICT systems, goods and services in a timely manner
• Effectively engage and manage the project stakeholders to complete the procurement of goods and services on time
• Understand the government procurement policy, ICT management policy, quality management policy and security guidelines to ensure the procurement deliverables are designed to comply with these policies and guidelines
• Monitor spending patterns and implementing measures to promote adherence to budgets

What we are looking for

• Proficiency in leading both physical and virtual teams
• Experience with dealing with third party provided services
• Exceptional customer-facing skills
• Can do attitude, ability to work in an environment of uncertainty and drive stakeholders towards the organisation wide objective.
• Self-driven, with good interpersonal and communication skills to be able to work independently as well as in a team.

Desired:

• ITIL certifications
• Project Management certifications

Job Description:

- Handle daily operations activities such as:

1. Taking customer order in prompt and friendly manner,

2. Preparation of fruits and teas

3. Maintaning cleanliness of the shop

- Involve in opening and closing of working area.

Requirement:

- No experience needed as training will be provided.

• Gather and review customers’ stock forecast
• Observe inbound shipment from suppliers

Requirements:

• Diploma and above
• At least 2 years of Customer Service experience with inbound & outbound shipment arrangements.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Service Crew

2 - 3 months

Changi/North/Raffles

Salary: Up to $13

3 - 6 days per week, shift hours (MUST be able to commit Sat/Sun)

Job Duties:

• Process customers orders & cashiering duties

• Food preparation & coffee making

• Clearing of plates/tables after customers have consumed the food

• Washing of plates & cups

Requirements:

• Possess food hygiene certificate

• Able to stand long hours

• Able to do rotating shift

• Able to work on weekends and public holidays

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

Salary: $2000 - $2800
Working hours: Mon - Fri (9AM - 6PM)

Location: Bukit Merah Central

Responsibilities:

· Handling inbound calls on payment related to hospital bills
· Making outbound calls to follow up on payment related to hospital bills
· Receivables management
· General customer service duties
· Handle patient enquiries, provide billing information to patients
· Sending statement of accounts

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Job Summary:
Analyzes supplier and/or customer data regarding ordering and/or delivery of parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer parts requirement inquiries, facilitates responses and resolves delivery problem. Maintains customer relationships. Develops an understanding of customer’s culture and business strategies.

Job Duties and Responsibilities:
• Reviews customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in the ERP system and portal management.
• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
• Performs research in the ERP system to potentially resolve order issues.
• Revises and actions open orders that are pending resolution.
• For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
• Monitors/expedites orders with high complexity and urgency.
• Resolves customer claims with functional department (Accounting, Quality Assurance, etc.), credit and rebill, RMA process, determine root cause, recommend and implement corrective actions.
• Maintains a healthy pipeline on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales and Planning, etc.

Required Skills and Experience:
• 2-4 years of related work experience
• Experience in Program Management and/or Customer Support
• Strong problem-solving skills
• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment
• Ability effectively multi-task
• Ability to manage multiple and competing priorities
• Proficient knowledge in MS Office (i.e. Excel, Word, PowerPoint) applications
• Ability to enter large volume of orders in the system

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Background Information:

Our Client is a a statutory board under the Government of Singapore. Embark on a fulfilling journey and apply now to take the first step towards an exciting career!

Job Scope:

• Ensuring daily operations run smoothly
• Collection of payment at designated counter
• Handle queries and provide good customer service
• Assist in topping up / collection of payments
• Other adhoc duties as assigned

Job Requirements:

• GCE O level with minimum 1 year of customer service experience
• Pro-active, resourceful & effective in problem solving
• Willing to commit rotating shift, weekends & public holidays

Other Information:

• Training & Uniform provided
• 4 days work 2 days off
• 2 hours meal break
• Part-time options available

Interested applicants, please email to [email protected] or WhatsApp to 98266796

Thank you for your interest but only shortlisted applicants will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using, and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494

EA Personnel No: R21102746

EA Personnel Name: Jasmine Tay

The successful candidate will join the Branch’s Customer Service Department which offers consumer banking products such as savings accounts, fixed deposits, current accounts and remittances services to customers. He/She will perform both front-office counter service duties and back- office operational and administrative duties in the department.

Such duties include:

• handling over the counter banking transactions including opening of accounts;
• processing inward and outward remittance transactions;
• processing inter-bank GIRO payments;
• handling customer enquiries;
• attending to customers’ account requests; etc.

The preferred candidate must satisfy the following requirements:

• A recognized degree.
• At least 1-year experience handling retail banking transactions in a bank
• Good communication and inter-personal skills

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Responsibilities:

• Design cloud system based on client’s requirement by utilizing cloud services and tools such as AWS, Microsoft Azure or Google Cloud.
• Work on cloud platform setup, implementation and administration.
• Integrate or deploy third party projects into system.
• Administrate, configure and troubleshoot applications in Linux or Windows environment.

Requirements:

• Good Diploma/Degree in IT or related fields.
• Minimum 2 years’ experience designing and configuring any Linux distribution and/or Window servers.
• Experience with system customization and development.
• Experience setting up cloud platform such as AWS, Azure, GCP etc.
• Ability to communicate value, progress of projects to required stakeholders.
• Experience in one of server-side scripting languages such as Python.
• Experience in DevOps, CI/CD techniques such as GIT, Jenkins, Bamboo, SonarQube is a plus.
• Experience in infrastructure automation tool such as Ansible, Terraform is a plus.
• Experience in containerization such as Docker and Kubernetes orchestration is a plus.
• AWS certified solution architect or Azure solution architect
• GCP certified engineer is a plus.

Job ID: QV7Y6WR6

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Customer Service Executive (Logistics)

Location: Ubi / Macpherson

Working days : Monday - Friday (830am to 530pm)

Salary range: $2,000 - $3,300 (depend on experience)

Job Responsibilities

• Managing Shipment Schedules
• Liaise with Factory and Logistic Companies for Inbound and Outbound Deliveries.
• Process and Generate Shipping Invoices and DO
• Verify merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
• Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
• Checking and confirming order status on pick-up and deliveries.
• Maintain, Track and log information in the system.
• Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.

Job Requirements

• Diploma or at least 3 years of working experience in the related Customer Service or freight forwarding industry is preferred

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Customer Service Executive (Logistics)

Location: Ubi / Macpherson

Working days : Monday - Friday (830am to 530pm)

Salary range: $2,000 - $3,300 (depend on experience)

Job Responsibilities

• Managing Shipment Schedules
• Liaise with Factory and Logistic Companies for Inbound and Outbound Deliveries.
• Process and Generate Shipping Invoices and DO
• Verify merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
• Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
• Checking and confirming order status on pick-up and deliveries.
• Maintain, Track and log information in the system.
• Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.

Job Requirements

• Diploma or at least 3 years of working experience in the related Customer Service or freight forwarding industry is preferred

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Responsibilities:

· On-site service as Service Engineer

· Attend to any technical complaints and application questions from customers

· To report to Service Dept for any unresolved issues and pending matters.

· Maintenance, Repair and Servicing.

· Able to fault finding and troubleshoot machine issues independently

· Able to issue service report accurately and independently

· Purchase and sourcing spare parts if needed

· Maintain good condition of tools and accessories regularly

· Any other ad-hoc duties assigned by the Department

Requirement:

· At least 3 years’ experience with Chillers and Dryers

· Willing to work with own hands

· A good team player with drive and initiative

· Highly motivated self-starters, analytical and logical

· Willing to learn and take responsibility

· Experience in brazing is a bonus

· Basic understanding of P&ID and Electrical drawing

• Ensure quality of IT services through management of service levels and recommending service improvement initiatives
• Establish policies and procedures designed to ensure consistent high service performance in service delivery as well as total client experience based on the following practices:

o Availability Management

o Capacity and Performance Management

o Change Management

o Incident Management

o IT Asset Management

o Monitoring and Event Management

o Problem Management

o Release Management

o Service Catalog Management

o Service Continuity Management

o Service Configuration Management

o Service Design

o Service Desk

o Service Level Management

o Service Request Management

o Service Validation and Testing

• Identify and analyze issues that prevent delivery of high-quality service to end-users and implement remediation and preventive actions using Six Sigma concepts and other best practices.
• Provide functional, technical and process leadership on Service Delivery management by leveraging the result of customer feedback analysis performed, Customer Satisfaction Index (CSI) and other analytical tools designed to measure customer satisfaction to improve client retention.
• Providing monthly service performance status report and review
• Conduct monthly, quarterly, and annual business reviews to determine improvements and adjustments in policies and/or processes as necessary.

Background Information:

Our Client is a a statutory board under the Government of Singapore. Embark on a fulfilling journey and apply now to take the first step towards an exciting career!

Job Scope:

• Ensuring daily operations run smoothly
• Collection of payment at designated counter
• Handle queries and provide good customer service
• Assist in topping up / collection of payments
• Other adhoc duties as assigned

Job Requirements:

• GCE O level with minimum 1 year of customer service experience
• Pro-active, resourceful & effective in problem solving
• Willing to commit rotating shift, weekends & public holidays

Other Information:

• Training & Uniform provided
• 4 days work 2 days off
• 2 hours meal break
• Part-time options available

Interested applicants, please email to [email protected] or WhatsApp to 98266796

Thank you for your interest but only shortlisted applicants will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using, and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494

EA Personnel No: R21102746

EA Personnel Name: Jasmine Tay

The successful candidate will join the Branch’s Customer Service Department which offers consumer banking products such as savings accounts, fixed deposits, current accounts and remittances services to customers. He/She will perform both front-office counter service duties and back- office operational and administrative duties in the department. Such duties include handling over the counter banking transactions including opening of accounts; processing inward and outward remittance transactions; processing inter-bank GIRO payments; handling customer enquiries; attending to customers’ account requests; etc.

Requirements:

• A recognized degree.
• At least 1-year experience handling retail banking transactions in a bank
• Good communication and inter-personal skills
• Strong numeric and PC skills
• Team player and able to work in a fast-paced environment

Service Crew | Full/Part Time | Flexible Shift | North/East/West Area | Min 2 Months | $12

Location
NTU
Sembwang
Paya lebar (Kinex)

Timing:
10am-9pm

Part Time
$12/hr

Full Time
$2300-$2700 (5days)
$2800-$3200 (6 days)

Jobscope:
-Assist in food preparation
-Perform order taking, attend customer’s needs
-Basic housekeeping duties
-Cashiering duties

Interested can SMS/WhatsApp me @ 90688875 With the following detail
Full name:
Staying location:
Commitment period:
Job Title: Service Crew

Nelson phua
Fast Career Recruitment
EA License No: 16C8420 | R23113727

Service Support Engineer (SLA)

Tasks:

• Delivers engineering services to customers effectively and on time
• Monitors and maintains customers’ system equipment and performance
• Guides customers through use of equipment safely and effectively
• Explains new features and suggests upgrades to customers
• Builds close relationships with customers
• Generates SLA reports and presents findings to management and customers
• Able to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Commitment to providing exceptional service to customers and support to peers
• Resolve conflicts or complaints from customers
• Ability to respond to emergencies on time

Qualifications:

• Hold a diploma/degree in electrical engineering, or relevant engineering in RF
• Willing to travel frequently in the ASEAN region
• Good work ethics and growth mindset
• Open-mindedness and innovative thinking
• Time management skills

POSITION GOALS

The primary objective of this position is to provide high quality customer service to internal and external stakeholders and Customer Relations with the day-to-day operations of the division.

RESPONSIBILITIES

Responsibilities will include, however not be limited to:

• Be the first point of contact to greet clients and understand, answer and address client needs with a solution-oriented approach.
• Ensure the foyer is visually maintained to reflect a welcoming and professional environment.
• Provide a high level of customer service when hosting international and VIP guests; and provide translation services for international guests as required.
• Effectively communicate with internal and external stakeholders.
• Receive, distribute and manage mail bank and deliveries.
• Maintain office equipment, meeting rooms and staff snacks and refreshments.
• Manage various internal processes such as vehicles and travel.
• Assist and host internal and Customer Relation activities, events and coordinate logistics for meetings, including room setup and catering.
• Draft and format reports and other documents and maintain Customer Relation CRM with high degree of attention to detail.
• Provide exceptional administrative support to the Customer Relations Team and other ad hoc office assistance as required.

SKILLS AND EXPERIENCE

• Strong bilingual (English and Chinese speaking) communication skills both written and verbal are essential
• Competent working with Microsoft Office suite, including Word, Outlook and Excel.
• Possess a positive attitude and be willing to work as part of a team.
• High degree of attention to detail.
• Must have a service-oriented mindset and be capable of making every guest feel valued.

CRITICAL SUCCESS FACTORS

• Epitomise the Ladon values in all interactions with internal and external clients.
• Be the company ambassador in all interactions.
• Providing a high level of customer service to all stakeholders.
• Providing high level proactive response to office matters.
• Displays initiative in regard to maintaining a functional office environment.

Brief description of the Restaurant

• Ikkagoyo is a new opening Japanese traditional style of fine-dining. The restaurant will officially open around Feb-March 2023.
• The concept of this restaurant is to deliver ""KANDO (impression)"" to everyone with ingredients delivered from carefully selected producers all over Japan, Japanese traditional cooking techniques, and the spirit of OMOTENASHI (hospitality).

Job Descriptions

• Shift Management
• Beverage inventory and order management
• Cleaning
• Service Offerings
• Increase the service quality

Job Requirements

• 3 years of similar experiences

Working hours

• 5.5days a week
• Shift system 10:00am～22:00pm 3 hours break (14:30～17:30)

Job Descriptions:

The roles and responsibility have been described as follows:

1. 70% of new/enhanced services (Apps/products) to be deployed to Service Desk via Service Portfolio process

1. To document every service planned and operated by Service desk.
2. To ensure that every new service runs through a set of standardized activities and procedures for service delivery and support, and to ensure it is documented and provided to the relevant management processes.
3. To review every service and their design packages at regular intervals.
4. To review every service within the Continual Service Improvement Process
5. To provide an information base for a service catalogue through the service portfolio.
6. 20% in operations in terms of training or back up Operation Analyst when he/she is on leave.
7. 10% admin – license count for O365/Service now, monthly-end accrual (on rotational basis).
8. May be required to perform other duties as assigned.

Requirement:

• Bachelor's degree or equivalent in Computer Science or related discipline.
• Preferably with minimum 3 – 5 years of work experience especially in application support
• Preferably have Analytical Skills; Planning & Organizing Skills; Project Management Skills; Interpersonal Skills; Accuracy & Attention to Detail
• Preferably have practical knowledge in using Microsoft Office, particularly in Power BI
• Preferably have practical experience in implementing LEAN, AGILE and Design Thinking
• Preferably have practical experience in implementing Robotic Process Automation (RPA)