Responsibilities:

• Process sales inquiries, quotation and execute sales order entries
• Provide support to customers on orders, feedback & complaints
• Work closely with Planning/Internal team to ensure customer's delivery requirements are provided and followed through
• Work with production team for customer's ad hoc special requirements and any issues related to shipment
• Maintain field inventory
• Maintains Customers' profile/price file
• Work closely with internal team to review on new material/Purchasing specification requirements
• Follow-up on status of material rejects and returns
• Follow-up on advance payments and overdue invoices
• Communicate and maintain excellent relationship with customers
• Prepare daily/weekly reports and any basic ad hoc reports
• Perform any other reasonable duties as required by Management from time to time

Requirements:

• Diploma or above
• Relevant experiences an added advantage
• Bilingual with proficiency in Chinese-language ( to liaise with Chinese-speaking customers)
• Knowledge of Oracle is an advantage
• Knowledge of Microsoft Office
• Work accuracy is essential
• Customer orientated with good communication and interpersonal skills
• Able to work under pressure to meet tight deadlines
• Analytical and systematic person who like technical challenges, enjoy team work and able to work independently

Interested applicants, please state your last drawn salary/ expected salary & available date in the resume.

Responsibilities:

• Provide front-line support for key field service activities in line with client's requirements.
• Perform on-site maintenance service which includes preventive maintenance, testing & commissioning, troubleshooting and repair of service equipment.
• Preparation of service and calibration reports
• In-house repairs and service of portables & equipment
• Liaising directly with customers to ensure satisfaction with products and services.
• Perform various relevant tasks required by your supervisor or manager for the proper functioning of the department.

Requirements:

• Higher NITEC / NITEC in Electrical & Electronic Engineering, Mechanical Engineering, or equivalent
• Preferably 1 year of relevant work experience
• Possess good communication skills, able to work independently with minimal supervision
• Meticulous, self-motivated, positive working attitude and multitasking
• Possessing a Class 3 Driving license would be beneficial.
• Salary will vary according to knowledge and working experience

Join Us:

• Close-knit team with a warm and friendly working environment
• A rewarding and exciting career with excellent progression and employment benefits
• AWS, Company, Mid and End-Year variable performance bonus

Responsibilities:

• Follow up of Maintenance contracts to ensure continuity and to source for new maintenance contracts and close orders for maintenance.
• Inventory control for Service Division
• Assist in the field site testing where necessary.
• To perform calibration, engineering assessment, preventive maintenance, corrective maintenance, troubleshooting, on-site installation, and commissioning
• Perform troubleshooting and recovery tasks.
• Provide technical services to maintain and troubleshoot different electrical systems.
• Follow preventive maintenance work schedules to specified standards and procedures and maintain all relevant written records.
• Timely and professionally handle field service calls and issues arising from the field service visits.
• Timely complete and submit all required paperwork.
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
• Monitor equipment and machinery performance and conduct safety checks.
• Communicate with clients and technicians to ensure that services are delivered effectively.

Requirements:

• Diploma in Electrical & Electronic Engineering, Mechanical Engineering, or equivalent
• Preferably 3 years of relevant work experience
• Possess good communication skills, able to work independently with minimal supervision
• Meticulous, self-motivated, positive working attitude and multitasking
• Possessing a Class 3 Driving license would be beneficial.
• Salary will vary according to knowledge and working experience

Join Us:

• Close-knit team with a warm and friendly working environment
• A rewarding and exciting career with excellent progression and employment benefits
• AWS, Company, Mid and End-Year variable performance bonus

• 5 days, MNC, Salary up to $2800
• AWS, bonus, allowances, Transport (2 ways)
• Medical/dental benefits
• Warehouse working environment

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

Job Description

· Able to provide recommendation and solution to customer in term of troubleshooting in accordingly to maker’s guidelines.

· Able to hand on and lead a team consists of engineer & technician to carry the job in anchorage, terminal, shipyard or during voyage repairs.

· Prepare Risk Assessment and plan for the work to be carried out.

· Work with internal and external stakeholders to achieve service excellence.

· Oversee the workshop operations and plan the workload accordingly.

· Responsible for continual improvement

· Other Ad-hoc duties as assigned by the Management.

Requirement

· Min Diploma in Marine engineering with 7 or more relevant working experience.

· Prefer with at least 4 – 5 years of sailing experience as Chief Engineer

· Good working knowledge in handling 2 stroke or 4 stroke engine or other machineries repairs whether is in workshop, onboard or during voyage.

· Positive mindset, Self-starter, team player, strong management skills and possess good analytical and solving skills and ability to work and adapt in a dynamic environment

· Able to lead and guide the team at short notice to achieve results.

· Able to travel and sail with the vessel when required at very short notice.

Job Scope:

• Manage fulfilment of daily orders from various online platforms.
• Ensure that products are displayed neatly and are sufficiently stocked.
• Check and update product inventory.
• Requisite stocks from main store and retrieve stocks from cold room.
• Assist in the packing and repacking of products
• Coordinate with other departments to ensure sales, products and deliveries are handled efficiently.
• Handle and follow up on walk-in and online retail customers’ enquiries and orders.
• Maintain hygiene and cleanliness in work area.
• Provide sales and administrative support to the team.
• Assist in other ad-hoc assignments.
• Candidates with work experience in Food/ Meat Industry is preferred.

Requirement:

• GCE O or N Level/ITE preferably with 1 year relevant working experience or equivalent.
• Able to work on Saturdays
• Good communication & interpersonal skills
• Good team player with friendly disposition
• Able to start work in short notice is an advantage

1. Manage fulfilment of daily orders from various online platforms.

2. Ensure that products are displayed neatly and are sufficiently stocked.

3. Check and update product inventory.

4. Requisite stocks from main store and retrieve stocks from cold room.

5. Assist in the packing and repacking of products.

6. Coordinate with other departments to ensure sales, products and deliveries are handled efficiently.

7. Handle and follow up on walk-in and online retail customers’ enquiries and orders.

8. Maintain hygiene and cleanliness in work area.

9. Provide sales and administrative support to the team.

10. Assist in other ad-hoc assignments.

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlets:

• In-Suite Dining
• Long Bar
• Raffles Courtyard

Primary Responsibilities 

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

• 5 days, MNC, Salary up to $2800
• AWS, bonus, allowances, Transport (2 ways)
• Medical/dental benefits
• Warehouse working environment

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

About the role:

Maintain, service, testing, commissioning, troubleshooting, repair and clean Carrier owned HVAC equipment and related products in the workshop and various sites throughout Singapore and across Asia when required. This includes air-cooled and water-cooled systems from 10 RT to 600 RT; various sizes of air conditioners, pumps, air handlers, spot coolers.

Key Responsibilities:

As a Service Technician, you’ll be responsible for:

• Maintain,service, testing, commissioning, troubleshooting, repair and clean Carrier owned HVAC equipment and related products in the workshop and various sites Singapore and This includes air-cooled and water-cooled systems from 10 RT to 600 RT; various sizes of air conditioners, pumps, air handlers, spot coolers.
• Ensure all PPE is worn appropriately as work is performed in a variety of environmental conditions with exposure to outdoor temperature variations, noise, vibrations, gas or fumes, grease, cleaning solvents, degreasing agents, machinery and its moving parts, odors, and dust particles.
• Maintain accurate records for orders and inventory counts.
• Use power tools, hand tools, and other mechanical equipment.
• Communicate in a professional manner with co-employees, subcontractors, and customers.
• Perform other duties as needed, including general maintenance, cleaning, lifting, organizing, and general inventory counts.

Requirements:

We are looking for people who are good in chiller maintenance and technical servicing. If this is you, get in touch.

As a minimum you must have:

• Nitec, Diploma or Equivalent in Mechanical/Electrical/Electronic Engineering with 3 Years of Commercial HVAC experience.
• HVAC technical certification or HVAC equivalent
• Proficiency in servicing, troubleshooting, repair and cleaning HVAC equipment and related products.
• Refrigerant Handling license, SIC for Construction, Shipyard, Process Plant or training or experience in EHS & Risk Assessment is an added advantage.

Job Description

• - To train and lead a small group of Technician in trouble shooting, servicing and commissioning of Industries control system like Inverters, PLC, POD, Motors & DCS system
• - Understudy company's product and generate training procedure for both in-house Technician & customers
• - Assigning Technician's daily responsibilities and up keep of the workshop facilities and equipment
• - Assist customer service in any Technical related issue
• - Attending field related servicing or trouble shooting assignment

Requirement

• Only Singaporean need to apply
• - Diploma or Degree in Electrical or Electronic Engineering
• - Preferable with 1 - 2 years working experience in related industries with knowledge in PLC & Inverters trouble shooting skills
• - Possess good analytical & logical thinking skill
• - Good working attitude with Interpersonal Skill
• - Able to travel overseas with short notice and able to work under adverse situation or conditions.
• - Team Player & able to work with management in uniting the Engineering Team to fulfil company's objective

Responsibilities

- Trouble Shooting Of Inverters, PLC & UPS System

- Execute Overhaul & Repair Works

- Installation & Commissioning Duties

- Willing to perform hands on work & travel overseas

- Have logical analysis skill and able to work independently with minimum supervision

Requirements

- Only Singaporean need to apply

- GCE 0 Level, Nitec, High Nitec or ITE

- 'Added advantage if with Mechatronics, Electrical & Electrical Knowledge

- Good working attitude and able to exercise initiative

- Able to travel overseas with short notice and work irregular hours - Must be a team player with good interpersonal skill

Responsibilities :

• Attending phone calls / enquiries emails
• Preparing Quotations / Purchase Order / Invoices / Delivery Orders / Data Entry / Filings, etc
• Provide customer service activities, attending to customer's queries and feedback
• Liaise with customer and Engineering department
• Handle daily operation documentation and provide administrative support
• Responsible for arrangement of local and overseas couriers services / air freight / sea freight
• Co-operation with suppliers and forwarder on Incoming & Outgoing shipments
• Prepare minutes in meeting and monthly reports
• Any ad hoc duties required

Requirements :

• Minimum GCE 'O' / 'N' / NITEC / Diploma / Degree Level or equivalent with relevant work experiences
• Welcome for Fresh Graduate
• Proficient in MS Office Applications
• Positive attitude, organized and able to multi-tasks
• Self-motivated, structured, analytical, pro-active, well organized and able to work with minimal supervision
• Good team player with initiative & self-discipline and able to interact with all levels
• Excellent communication and organization skills

• Free Shuttle Bus Service (Jurong East MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

What you will do:

As a Sales Engineer focused on selling service agreements, you will play a crucial role in maintaining and expanding our customer base. Your primary responsibility will be to engage with clients, understand their needs, and propose tailored service agreements that ensure the optimal performance and longevity of their equipment. You will work closely with our sales and technical teams to provide comprehensive solutions that meet our clients' needs and contribute to our revenue growth.

How you will do it:

• Customer Engagement: Identify potential clients and develop a deep understanding of their equipment and maintenance needs.
• Solution Development: Collaborate with technical teams to design service agreement proposals that align with clients' requirements and budget constraints.
• Presentation: Deliver persuasive presentations and proposals to clients, showcasing the benefits of our service agreements.
• Negotiation: Negotiate terms and conditions to secure service agreement contracts, ensuring they are mutually beneficial for both the client and the company.
• Relationship Building: Establish and maintain long-term relationships with clients, acting as their trusted advisor for service agreements.
• Market Research: Stay updated on industry trends, competitors, and emerging technologies to adapt your sales approach effectively.
• Reporting: Provide regular reports on sales activities, progress, and achievements to the sales manager.
• Product Knowledge: Maintain a strong understanding of our services, products, and the technical aspects of the service agreements offered.

What we look for:

• Bachelor’s degree in engineering or a related field (or equivalent experience).
• Proven experience in technical sales and/or hands-on experience, in either, HVAC, Fire, Security, or Building Management System.
• Excellent communication and presentation skills, able to explain and present complex concepts in an easy-to-understand manner. Strong in negotiation and interpersonal abilities, chosen candidate will need to participate in and sometimes lead negotiations with vendors and customers.
• Ability to work collaboratively with technical teams and develop relationships with all levels of clients
• Possess strong Hunter mentality, self-motivated, goal-oriented, and able to work independently.
• Excellent problem-solving skills and attention to detail.
• Willingness to learn with a growth mindset.
• Willingness to travel to customer sites within Singapore as needed.
• Familiarity with CRM systems, such as Salesforce, is a plus.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

• Coordinate port operations (include stevedore, stuffing/unstuffing, forklift, internal railing etc)
• Provide quotations to customers
• Provide billings to customers
• Ensure all port operations related documents details are in order
• Sorting and filing of documents
• Other ad hoc duties as assigned by Supervisor

Requirements:

• No experience required for this role
• Fresh Graduate are most welcome
• On job training will be provided

Job Description:

• Respond to customer inquiries
• Prepare quotations and follow up with customers for their acceptance.
• Document customer interactions when necessary, compiling job related documents to ensure that customer requirements are met.
• Prepare delivery orders, sales invoices and other relevant documents
• Ensure proper record keeping for all job orders.
• Co-ordinate the ordering of materials between different departments
• Co-ordinate the job arrangement with operation department
• Communicate all necessary job requirements clearly and efficiently to other stakeholders to ensure that customers’ requirements/instructions are addressed.
• Build and maintain long term business relationship with customers

Requirements:

• Minimally 2 years of working experience
• Prior customer service or sales coordinator experience will be an advantage
• Experience in logistics industry will be an advantage
• Friendly and welcoming disposition
• Has initiative, independent and able to work in dynamic environment
• Good command of written and verbal English
• Excellent organizational and multitasking skills

OPERATIONS DIRECTOR

Job Description:

- Responsible for overseeing all aspects of company operations, ensuring smooth and efficient functioning.

- Develop and implement strategic plans to achieve operations goals and objectives.

- Manage and coordinate the daily operations, including safety and equipments maintenance.

- Supervise and support department heads/managers.

- Monitor and control budgetary expenses to ensure financial stability and profitability.

OPERATIONS DIRECTOR

Job Description:

- Responsible for overseeing all aspects of company operations, ensuring smooth and efficient functioning.

- Develop and implement strategic plans to achieve operations goals and objectives.

- Manage and coordinate the daily operations, including safety and equipments maintenance.

- Supervise and support department heads/managers.

- Monitor and control budgetary expenses to ensure financial stability and profitability.

We invite and welcome suitable candidates to apply for the following position.

SERVICE ENGINEER / TECHNICIAN

Job Responsibilities:

• To provide support for installation, repairs, troubleshooting, and maintenance work on board as well as at the workshop for all electrical and electronic related equipment.

• To handle all technical-related matters independently including the preparation of service reports.

• To consolidate technical data and information for establishing service activities plan and strategy.

• To consolidate and control technical manuals and parts catalogues that are necessary for the service activities.

Requirements:

• Diploma or minimum Higher Nitec in Electrical / Electronics Engineering

• At least 2-3 years of working experience in the related field is required for the position of Service Engineer

• Fresh graduates will be considered for the position of Technician and training will be provided

• Able to work under stress and harsh environment

• Able to work long and odd hours

• Able to communicate and write English

• Good communication skills

• Possesses a valid class 3 driving license will be preferred

• Singaporean / PR preferred

Benefits:

• Profit-sharing scheme

• Attractive bonus

• Long Service Awards

• Good Career & Growth Opportunities

• On-the-job training will be provided

• Friendly Working Environment

An attractive remuneration package commensurate with qualifications and experience will be offered to successful candidates.

Our client is a global leader in the logistics industry, specializing in international shipping, courier services and transportation. They are looking for a Service Engineer to support the expanding team.

As a Service Engineer, you are responsible for:

• Provide daily desktop IT issues support.
• Maintain hardware and resolve problems either through personal action or by organizing resolution through a third party.
• Ensure all VPN, internet, mobile, emails, BB are in good working condition at all times and also prior to users / SMT travel schedules.
• Ensure the functionality and accessibility of all peripherals (mobile, BB, etc.) and handle any BB and Mobile related issues with Mobile Service Provider.
• Deploy and commission new notebook, IT peripherals, including the installation of operating systems and other software.
• Provide users with basic training to utilize the PC or operations equipment and avoid future problems.
• Provide break fix desktop related issues or interim solution if problem cannot be fixed immediately.
• Provide level 2 support for technical escalation.
• Respond to requests for equipment set up for meetings and presentations.
• Respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.
• Deploy and commission new notebook, IT peripherals, including the installation of operating systems and other software.
• Manage onsite computer room facilities, liaise with Vendor for Schedule maintenance primary contact for onsite Network and connectivity escalation.
• Plan contingency and support robustness from users & SMT IT support perspective.
• Evaluate new Technology innovation, conduct POC tests & recommend best fit according to business requirement and environment.
• Manage site IT asset management - software & hardware inventory.
• Manage License Compliance.

• Degree or Diploma in Information Services/Business (or equivalent).
• 1 to 2 years’ experience in a technical support role for end users.
• Excellent communication and interpersonal skills (English) - spoken and written.
• Able to be on standby, to provide 24 hour support for after-office-hours(AOH).

• Working Hour: Monday to Friday 8.30am to 6pm
• Monthly Package: Basic Salary + Transport Allowance + AOH Allowance Bonus: AWS + Performance Bonus

Job Description & Requirements

The Customer Service is responsible for coordinating with customers, logistics operators, and customs officials to plan and track the movement of goods to ensure that they are cleared through customs or quarantine, as well as developing relationships with potential customers.

**Shuttle service is provided from/to Joo Koon

Job Responsibilities:

• Perform system data entries and related functions for customers and ”Internal Warehouse Management System” (iWMS)
• Coordinate with customers and internally for Operation and inventory-related matters
• Ensure all paperwork, system, and filing is completed on time and accurately
• Plan and follow up on Orders to ensure on-time delivery
• Generate accurate billing invoices, inventory reports, and related reports as per the required deadline
• Attend to customer inquiries and ensure all requests and issues are resolved
• Any other duties assigned

Job Requirements:

• Minimum O'level/N'level
• Good interpersonal, communication and analytical skills
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility
• Entry level candidates are welcome to apply

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘N’ or ‘O’ Level or relevant education qualifications
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

The role is responsible for end to end Order to Cash process includes but not limited to manage customer accounts at an operational level, entering and processing assigned orders according to the procedures, dealing with and resolving questions and/or problems involving operational activities, proper coordination and communication with customers, internal functional teams and external service providers for the execution of the shipments and shipping documentations.

Key areas of responsibilities:

· Process external customer orders in system and/or via manual process

· Manage end to end order fulfilment process

· Process return orders, credit and debit orders (customer order, intercompany stock order) as needed

· Provides information and literature to internal/ external customers / service provider as needed

· Managing internal/external customer calls and inquiries

· Ensure customer information is accurately maintained in the ERP system

· Customer/vender master data maintenance

· Handling & monitoring for inbound/outbound, document, trade compliance with internal / external shake holder (Customer order, intercompany order and cross-board intra company order)

· Process free of charge or sample handling as needed

· Manage customer complaints via SFDC tool, April star, IQOS (entering, further follow up)

· Actively support Customer Service Organization objectives, strategies, projects, team admin etc.

· Rebate/Sales comm handling If need

· Maintain department ISO procedures support as needed

· Support any internal/external audit requirements related OTC as needed

· Drive continuous process improvement/KPI in the Order to Cash process

· Travel as needed

· Achieve metrics target - Complaints, Order management, etc.

· Prepare monthly sales reconciliation report and issuance of local tax invoices, Proforma Invoices, Commercial invoices, etc.

· Initiation/Coordination of VAT exemptions (including collection of exemption certificates from customers) at the interface of tax/finance departments

· Manage cash collection process , Handle receivable disputes at the interface of customers and internal stakeholders

· coordinate credit management process with customer related.

Qualification and Experience Requirements:

· Diploma with 5-10 years Customer Service or B2B experience

· In-depth SAP knowledge

· Chemical industry experience is preferred

· Knowledge of delivery and payment terms

· Knowledge of warehouse processes, logistics and shipping, international trade

· Microsoft Office - Word, Excel, PPT, SharePoint, One Drive

Job Responsibilities:

• Knowledgeable in servicing and maintenance for refrigeration / electrical machines.
• Identifying faults, troubleshoot, and repair various commercial kitchen equipment.
• Performing repair jobs promptly and efficiently.
• Submitting of daily report for servicing & maintenance functions.
• Ensure all documents are updated upon completion of work
• Ensuring all works comply with the appliance standards and Health and Safety Act.
• Perform equipment quality compliance check.
• Work closely with direct superior to maximize repair rates.
• Maintaining service vehicle in good condition.
• Maintain the work bay and workshop areas in orderly and safe working conditions and exercise good housekeeping practice.
• Any other duties as assigned.

Job Requirements:

• Hands-on experience in installation, maintenance, troubleshooting and/or repairs in electrical machines and mechanical diagnostic skills.
• Possess a valid Singapore class 3 driving license is preferred.
• Other relevant skills or experience we will consider to be of benefit.
• Basic and/or excellent written (English).