ChampionX has an immediate need for a Process Technician I located in Singapore. This is your opportunity to join a growing company offering a competitive base salary and benefits.

What You will do:

• Maintains a safe and clean working environment. Ensures that equipment is maintained in good operating condition and that employees are trained in proper safety procedures before operations.
• Notifies appropriate plant personnel in emergency. Takes emergency action on own authority according to standard operating procedures.
• Reports to the Production Supervisor or shift group leader and communicate with the other units on the shift to meet all manufacturing priorities and customers’ expectations.
• Works closely with the Group Leader, DCS Board Operators, and other Unit Operators to fulfill daily activities.
• Operates batch processing equipment which may include pumps, valves, manual charges to the reactors, transfers to or from storage tanks, vacuum systems, pumps, charging systems, bulk loading and packaging systems, forklifts, etc.
• Supports the Unit DCS board operator with the controls and monitoring of the process and operations of unit equipment.
• Ensures line-ups are correct before materials are transferred or charged.
• Update batch data, Field logging and Material records on Digitalized equipment provided.
• Enters Batch Data into SAP for products and raw materials.
• Reports thorough safety and operational information to the next shift during shift changes.
• Performs daily, weekly, and monthly unit inspections.
• Ensures process equipment is maintained through the work order system.
• Loads and unloads bulk shipments of raw materials and finished products. Ensures that outgoing products are tested and shipped in drums or bulk according to specifications and regulations.
• Labels and placards packaged material in accordance with company policy and government regulations.
• Assists with the proper handling of plant / unit wastes as necessary.
• Supports the guiding principles of Responsible Care to continually improve Championx EHCP plant’s safety, health and environmental performance, security, and efforts to respond to public concerns relating to design, development, manufacture, storage, marketing, distribution, use and ultimate safe disposal of chemical products.
• Supports and is committed to the Quality Improvement Process. Plans strategies to ensure error-free work by “doing it right the first time” and conveys this attitude in the daily performance of various duties.
• To run and ensure optimal operation of utility system such cooling tower water system, vent scrubber, flare, air compressor, nitrogen and etc.
• Supports process improvement initiatives.
• Supports plant commissioning, start-up, shutdown, project implementation and maintenance activities.

Minimum Requirements

• 2 – 4 years of related chemical production experience
• Batch manufacturing experience is a plus
• N Level/O level /NITEC/Diploma in Chemical Engineering or equivalent
• Self-starter with a strong focus on safety and quality
• Effective team player with good problem-solving, interpersonal and communication skills
• Ability to work 12-hour rotating shift
• Knowledge of emergency response in relation to handling to chemical spills, fire and medical situations.
• Applicants must be willing to work in Jurong Island

Overview

This is a customer-facing role where you will act as a brand ambassador at the Customer Experience (CX) center in the new state-of-the-art Hyundai Motor Group Innovation Center in Singapore (HMGICS).You will guide visitors through each experience zone, showcasing Hyundai Motor Group’s brand philosophy, products and values, ensuring high-quality customer experience and service for every visitor.

The customer experience center will be an exciting new attraction in Singapore and a first-of-its-kind in the automotive industry. HMGICS will not just be a retail space showcasing cars, but a whole new lifestyle and experiential destination in Singapore.

Visitors will be able to take a peek into how Hyundai’s IONIQ EVs are built, get into an IONIQ EV and be taken on a ride at the sky track or even test drive an EV along designated routes. On top of that, HMGICS is in the midst of preparing many other experiential formats for visitors to experience ‘Progress for humanity’, Hyundai’s brand philosophy. The objective is to showcase futuristic, human-centered concepts not just in mobility, but also in sustainability, food, meaningful partnerships, and more.

Embark on an exciting new career at HMGICS. Apply now!

Roles & Responsibilities

Customer Experience (CX) & Customer Service

● Welcome and guide visitors through various HMGICS experiences (Vehicle Displays, Smart Farm, Sky Track, etc.) while embodying the brand philosophy, values, and product knowledge.

● Confidently and engagingly introduce and explain experiences at the cx space, ensuring exceptional customer service standards are upheld in every interaction.

● Maintain and operate vehicles, equipment, and devices within CX areas, adhering to safety, emergency response, and inventory management protocols.

● Execute administrative tasks related to the customer experience, including but not limited to documentation and record-keeping.

● Conduct guided tour programs for visitors, providing informative and enjoyable experiences.

● Host VIPs throughout CX spaces, ensuring their needs and expectations are met with the highest level of service.

● Provide coverage for CX zones as needed, stepping in for other team members when required.

● Set up stations and ensure operational readiness to facilitate smooth customer experiences.

● Perform any Ad-Hoc tasks by management

Requirements

● Diploma or A-Level qualification

● Both entry-level and experienced individuals are welcome to apply

● Experienced applicants should have 1-5 years of experience in a customer service/guest-facing role such as in the airline, retail and hotel industry

● HMGICS Gurus must embody confidence, curiosity and intelligence

● Well-groomed, able to speak in eloquent and professional language

● Strong interpersonal skills, proactive and curious

● Knowledge of and interest in the automobile industry will be beneficial

● Proficiency in English is required

● Proficiency in Korean and Mandarin will be beneficial, as position may require communication with international visitors

● Five days work week including weekend and public holidays

Benefits

● Training and Development such as Customer Service Experience, Brand and Product, Presentation, Public Speaking, Grooming

● Robust rewards system for high-performing employees

● Oppourtunity for overseas training

● Medical Insurance

● Incremental Annual Leave

● Career growth

● Meal and transportation allowance

● Uniform will be provided

● Diverse and positive work culture

● Company outings

About Hyundai Motor Group Innovation Center in Singapore (HMGICS)

Hyundai Motor Group Innovation Center in Singapore is Hyundai Motor Group’s initiative to accelerate its innovation efforts for the human-centered mobility ecosystem. A one-stop advanced manufacturing hub, housing a vibrant ecosystem of researchers, technology, training providers and factory of the future, located in Singapore’s Jurong Innovation District. The center will explore business ideas and technologies that will help define the future businesses direction for the company. Watch our vision here: https://hmgics.sg/

Principal Responsibilities

• Accountable for compliance with safety, health, environmental, quality and relevant industry standards.
• Responsible for the maintenance of Electrical, Instrument and Analyzer in the plant
• Responsible for trouble shooting the plant Electrical, Instrument and Analyzer issues
• Accountable for supporting the MOC process
• Responsible for ensuring Permit to Work process is followed and adhered before it is approved
• Responsible for compliance to all Procedures, Routines, Logs and other Operational Processes
• Responsible for providing technical support during pre-commissioning/commissioning and start-up
• Work closely with the Maintenance Team to resolve day-to-day Electrical, Instrument and Analyzer problems
• Work with Maintenance Team to supervise and implement the works according to the schedule and requirements
• Support process improvement, productivity and reliability projects
• Able to identify the different types of instrument cables and work according to the specifications
• Basic Knowledge about different types of control valves/Field transmitters-construction and
• maintenance.
• Must be familiar with test equipment like Multimeter, Loop calibrator, Pressure calibrator etc., Able to troubleshoot the instrument loop problems.
• Able to work long hours during emergencies to complete the work.
• Attend to emergency call-out and provide night-shift support during plant start-up and shut-down period
• Accountable for the supervision and execution of day to day Electrical, Instrument and Analyzer maintenance activities including PM / CM
• Accountable for the planning, supervision and execution of maintenance and TAR Electrical, Instrument and Analyzer activities
• Responsible for pre-comm & commissioning activities for new projects
• Participate in audits (internal & external) and accountable in closing corrective action items
• Participate in Root Cause Analysis investigation and accountable in closing action items
• Appointed as acting Site Supervisor when situation arises
• Any other day to day operational matters as required

Requirements

• At least 3 years Operational experience with demonstrable exposure to process plant operations and site-based activity or equivalent.
• 5 years E&I experience in Chemical Process Plant.

About the role

Manages team of primarily entry and intermediate professionals or team leaders of Technical / Business Support or Production / Maintenance employees, with flexibility to determine how assignments are completed (e.g., objectives and approaches to completing work). Supervises a team of Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities:

As a Service Manager, you’ll be responsible for:

• Coordinates, prioritize and resolves issues encountered by a more experienced team.
• Optimizes the usage of manpower, standard time, equipment and energy of more experienced team.
• Escalates critical/complex issues that will impact the business.
• Manages more experienced team according to established programs and objectives
• Quality Issue Management
• Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
• Forecast, monitor and document financial performance against plan
• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements
• Manage end-end service delivery processes from renewals of contracts to service delivery and account receivable with aid of systems such as SalesForce, Smax, SAP
• Manage a team of service technicians direct reports, and a few in-house subcontractors
• Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs and emergency service calls
• Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice
• Manage inventory, accounts receivable and bad debt
• New Chiller Coordination from site, including Inspection, Logistics, Unloading, Loading, Installation, Pre-commissioning, Commissioning, Extending Warranty to AMC support
• Responsible for contract renewals and simple repair quotations process
• Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable
• Drive EH&S initiatives, create EHS awareness and monitor compliance
• Responsible for KPIs such as productivity, field expenses, SA/SR revenue, renewal/capture/conversion rate, contract margins, PM completion%, connected assets targets at branch-level
• Ensure adoption of tools by team in daily operations such as Salesforce, ServiceMax, SAP, Digital, Tech Quoting, SA renewal bot

Requirements

We are looking for people who are good in Service & Account Management. If this is you, get in touch.

As a minimum you must have:

• 3 to 5 years’ experience in managing people/team.
• HVAC experience preferred.
• Bachelor’s degree in Mechanical, Electrical or Business discipline
• Sets day-to-day goals and objectives for team members.
• Problems faced may be difficult, but typically are not complex.
• Explains policies, practices, and procedures.
• Work in a structured way in a fast-paced changing environment with tight deadline
• Work independently and in a cross-functional team.
• Flexible and result-orientated attitude

JOB SCOPE :

Business Engagement & Collaboration

• Data & KPI logic owner for customer and marketing related data and KPIs within data lake and refinement layer based on Salesforce & other CRM, Salesforce Marketing Cloud, Google Analytics, Website traffic, Media performance Tools
• demand process management and data onboarding of customer and marketing related data into Overseas datalake (eXtollo/SHIELD)
• Collaboration and logic alignment across stakeholders (HQ, Region, Markets), synchronization of regional and market level data processes in connection to data onboarding and KPI adaptations
• Understanding and continuous improvements on marketing & customer data landscape
• Work on the Lead Standardization across the region to update to the latest setups from the markets and according to the guidelines from HQ.
• Sparring partner for region, markets, HQ and other key stakeholders to train them on KPI logic, data understanding and steering business with these KPIs
• Connecting teams and initiatives between data activation/reporting team, data stewards, IT, process managers and product owners
• Align all stakeholders from regional marketing, markets, process owners, system owners, reporting team and IT to ensure that business requirements are adequately
• gathered, defined, documented and communicated
• Collaborating with architect, engineers, and organizational leaders to identify opportunities for data improvements, recommend process and system enhancements
• Ensure fulfilment of market- as well as regional business requirements (quality, timeline and budget) by translating the user stories into deliverable tasks

Data availability & KPI development

• Ensure with technical owners of SHIELD and refinement layer (UDM) a consistent data flow and data availability (e,g, in time, accurate, consistent)
• Standardized KPI logic development for customer and marketing related KPIs in close collaboration with process managers & business owners
• Ensuring KPI availability for the Region Overseas Reporting Suite (HeliOS) and local data products
• Ensuring that new or changed data points are known to relevant user group and reflected in KPIs and reporting
• Evaluation and improvement on existing products (e.g. UDM, marketing KPIs, customer KPIs, HeliOS)
• Ensure that all requirements and deliverables are scalable and reusable across all markets in region Overseas

JOB REQUIREMENTS:

• Business or IT education qualification
• 3+ years’ relevant experience in working with customer & marketing related data e.g. from Salesforce or similar CRM systems, Google, etc
• Minimum 3 years of work experience with data touchpoints in agile environments
• Basic understanding of marketing KPIs and terminology
• Strong analysis and troubleshooting skills (i.e. bug fixing and L3 support)
• Experience in SQL, Python and R for data analytics (expert), working within agile development process & systems like Jira, Confluence, Asana and others
• Working experience with Microsoft Azure and Databricks or similar
• Understanding of data modelling concepts like entity-relationship models
• Strong communication skills written and verbal
• Capability to translate and abstract IT solutions into business terminology to connect both worlds and stakeholder groups

This is a 3 years' contact position based in Singapore. We regret to inform you that only shortlisted candidates will be notified.

• Ensure standards for food quality and preparation
• Co-ordinate with logistics department for timely collection and delivery schedules
• prepare dally delivery list for frozen meats and others
• Manage all frozen meat delivery and assist to production and others
• Able to multi-tasks and dwork under pressure
• Able to handle heavy stuffs around 20-30kg
• Able to work long hours and work on weekend

QUALIFICATIONS

• Physically fit
• Able to work in cold environment
• Class 3 Licence
• Forklift Licence (if have is a plus point)

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

We are looking for Customer Service Engineer which able to work independently with good working attitude. Computer literate, and have good interpersonal skill, good knowledge in IT services is an advantage

Able to work with other teams. Willing to work shift duties, including weekends and public holidays

Fresh Grads are welcome to apply.

Training will be provided.

Responsibilities

Solve customer problem related to POS, guide thru remote or onsite repair

To perform front-line after sales customer service support

Providing training and necessary support to customers

• Lead and manage daily Service Operations activities.
• Actively coordinate with the Project Coordinator in resolving customer service-related issues to address in a timely manner.
• Timely schedule all service-related jobs and ensure all stakeholders are well informed.
• Establish daily planning, appropriately assign task to service team and track status.

(1) Experienced in F&B operations for at least 2 years.

(2) Independent with initiative.

(3) Maintain daily and monthly reports of outlets.

(4) Preparation of profit/loss statements.

(5) Purchasing of materials if required.

(6) Sourcing for clients to rent stalls.

(7) Daily operations of outlets.

Responsibilities

· Conducts NDT inspection of mechanical parts on jacking system in accordance to procedures and drawings.

· Commission of OTD systems- includes installation / Testing / presenting the systems to owner /surveyors / QA

· Troubleshoots and service the mechanical systems.

· Ensures that the completion of assigned tasks is in accordance to plans and schedules.

Requirements

· PCN level 1 in PAUT, UT, ECT or TOFD

· At least 2-3 years of NDT inspection work experience.

· Possess competent knowledge of shipyard work and offshore & marine products.

· Able to travel and work in an offshore environment.

· Possess good knowledge of Health, Safety and Environment (HSE).

· Able to work in a team.

· Class 3 driving license is an advantage.

Our Address and Working Hours:

Seatrium Offshore Technology Pte.Ltd.

(Pioneer Yard)

50 Gul Road, Singapore 629353

(Islandwide transport provided)

Mon - Thurs: 8am - 5:15pm

Fri : 8am - 4.30 pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Offshore Technology Pte.Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

• Responsible for taking orders and serving food and beverages to guests
• Polite, friendly and well grown
• Verifying the identification and age of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• Work with kitchen staffs to resolve any complaints and process customer payments

Job description:
- Source for Marine Supply (Technical/ Provisions) for assigned vessels

- Handle enquiries, work with vessels and management to improve procurement process
- Procurement processing such as sourcing of items, negotiating of pricing, improving buying terms while ensuring efficiency
- Resolve any issues that arises in a timely manner
- Ability to work independently and to work under pressure in fast pace environment. - Great interpersonal skills and teamwork

Requirements:
- 1-2 Years experience in Marine industry as a Purchaser preferable
- Experience in offshore preferable

EA Name : MANPOWER ACCESS PTE LTD

EA License No : 13C6854

EA Personnel Name : Chong Wei Ley

EA Personnel Registration No : R22108644

The Logistics Coordinator (CSO) is primarily responsible for the order fulfilment process, which includes handling point of sales inquiries, order processing, shipment and delivery of orders to the customer.

Duties & Responsibilities:

• Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
• Updating and entering in all information in the SAP.
• To ensure all customers’ queries are communicated d and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
• Export process - warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.
• Import process - clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.
• Communicating with inter-departments, customers, warehouses, carriers, transporters, and 3rd party vendors.
• Ensure daily, weekly, and monthly reports are up-to-date and provided to the Department Head on a timely basis.
• May require to prepare quotation when assigned.
• To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned.

Requirements:

• GCE ‘O’ Level with minimum 2 years relevant experience
• Demonstrated logistics, warehousing and customer service experience
• Excellent written and oral communication skills
• Strong problem-solving ability
• On-job training will be provided
• Meticulous, able to work independently, and a team player
• Willing to work beyond office hours, such as answering calls

Interested applicant, please send complete resume to [email protected]

The Logistics Coordinator (CSO) is primarily responsible for the order fulfilment process, which includes handling point of sales inquiries, order processing, shipment and delivery of orders to the customer.

Duties & Responsibilities:

• Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
• Updating and entering in all information in the SAP.
• To ensure all customers’ queries are communicated d and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
• Export process - warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.
• Import process - clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.
• Communicating with inter-departments, customers, warehouses, carriers, transporters, and 3rd party vendors.
• Ensure daily, weekly, and monthly reports are up-to-date and provided to the Department Head on a timely basis.
• May require to prepare quotation when assigned.
• To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned.

Requirements:

• GCE ‘O’ Level with minimum 2 years relevant experience
• Demonstrated logistics, warehousing and customer service experience
• Excellent written and oral communication skills
• Strong problem-solving ability
• On-job training will be provided
• Meticulous, able to work independently, and a team player
• Willing to work beyond office hours, such as answering calls

Interested applicant, please send complete resume to [email protected]

Roles and Responsibilities:

• Diagnose and troubleshoot compressors received at the workshop, as preliminary stage before execution of the service.
• Service, overhaul and test all compressor technologies in the company's portfolio, from reciprocating to screw compressors.
• Effectively communicate verbally and in writing with co-workers and when necessary, with customers.
• Recommend preventive measures and provide prompt and effective resolution to technical problems
• Duly maintain proper record for each service job, such filling service, inspection and test reports
• Follow up work orders for each job, maintaining checklist and daily time sheets.
• Work effectively in coordination with other departments in order to ensure a smooth and timely supply of required parts to complete service activities.
• Guarantee proper maintenance of workshop tools and equipment
• Conduct safety assessments of the working environment and to proactively propose improvement to enhance the efficiency of the operations
• Provide technical training for customers and technicians in the team.
• commissioning or commissioning assistance services, inclusive of verification of electrical panel, refrigerant charge adjustment, data recording and analysis
• Troubleshoot and identify potential failures of system and analyze compressor failure through operation data.
• Lift and shift to support customer in removal and reinstallation of compressors on the refrigeration systems

Requirements:

• Minimum of 5 years HVAC field service experience
• Knowledge in air-conditioning, chiller or HVAC systems
• Electrical and basic electronic background is required, must be independently able to troubleshoot and identify electrical control and power line failures.
• Diploma/Degree in Mechanical / Electrical Engineering or equivalent
• Able to work under pressure and in a fast-paced environment.
• Good in planning, organizing, interpersonal skills and able to work independently.
• IT Savvy, proficient in MS Excel and MS Word

Added Advantages:

• Brazing or welding certification
• Safety certifications
• Possess class 3 driving license

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

What you will do:

As Service Sales Engineer IR, you will be part of Industrial Refrigeration Service team to handle sales and technical inquiries from customers by providing front end technical, commercial, and administrative support which will be assisted by the operations team in Singapore.

• Service business performance growth through pro-actively selling (existing and new initiatives)
• Sales Revenue, GM and AR overdue
• Maintain existing customer base and develop new customer base to ensure continuous business growth.
• Customer relationships building and customer satisfaction
• Prepare and follow through of quotation
• Update of installed base, SFDC and Service Max opportunities
• Ensure JCI’s ethics, policies and procedures are followed

How You Will Do It:

• Proactive selling of Labour and Material (L&M), Retrofits, Parts, Preventive Service Agreements (PSA) and new initiatives through schedule and/or drop in visits
• Recommend solutions to customer requirements which will have company’s competitive advantage
• Understand pricing, quotation, technical proposal, clarification & negotiation with factory/vendors during quotation preparation, and budgeting
• Review received order against quotation, comments on T&C’s and book in/hand over of orders.
• Represent the company to customers with professional appearance, maintain consistent communication with customers as well as establish the long-term relationship with them
• Maintain field intelligence and feedback pertinent information on competitor’s activities, product, prices, business performance and develop the necessary business strategies to ensure the company excels.
• Execution of business operation and conduct are to conform to JC Singapore policies.
• Communicate and work closely with other departments in ensuring the overall company objectives/performance is achieved at all times.
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior.

What We Look For:

• Engineering Degree onwards or equivalent (Mechanical, Electrical, Chemical or Process)
• 3 years and above experience in Chemical, Petrochemical, F&B, HVAC/Refrigeration or similar industries
• Good communication, analytical, organizing & relationship management skills
• Industrial & Process Refrigeration products, systems or maintenance knowledge
• Budgeting & forecasting
• Must be a proactive team player
• Good communication skill in English

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

• 1) Shall ensure the daily operations of various sites assigned and liaise with clients on the requirements
• 2) Arrange for daily staff deployments to various sites and ensure company does not incur any liquidated damages on the projects
• 3) Rostering of monthly schedules
• 4) Coordinate with site in charge on backlog if any
• 5) Rectify on site issues with workers or clients upon receiving feedback
• 6) Reporting of daily attendance to head office and to submit and ensure timesheets are all in proper orders
• 7) Prepare monthly financial reports for various operations projects
• 8) Arrange for coverage in case of absence of staff and able to hands on in event of no coverage
• 9) Candidate must be independent and proactive to provide suggestions and solve problems with initiative
• 10) Candidate shall possess class 3 licence
• 11) Candidate shall respond to any business or projects assignment regardless of time in event of need

Main Job Function: Responsibilities:

• Planing of Aftersales services and customer coordination
• Assisting at Installation, commissioning, repair and preventive maintenance of Compressed Air systems
• Conduct on-site training to customers.
• Service Report Management,
• Spare Parts Ordering & Processing for jobs and stock
• Organizing goods for projects and coordinating Deliveries when required
• Prepare quotations for service jobs and follow up.
• Warranty handling

Pre-requisites:

· Advance Diploma in Mechatronic/Mechanical/Electrical Engineering

· Able to work independently with good analytical, communication and interpersonal skills.

· Willing to travel in Asia region for After-Market Support and training when required

· Team player who is self-motivated

· Knowledge on Screw & Piston compressors preferred Both Oil Lubricated and Oilfree

· Class 3 driving license with car would be added advantage.

· Able to speak and write good English

· Able to speak in Chinese (Mandarin) will be of advantage

· Knowledge of using computer for communication and use in controller repairs

· Technical knowledge with related to Air compressors/machinery & parts

· Over 2 years work experience in similar work environment would be an added advantage

Interested applicant, please email in with a detailed resume with photograph and stating expected salary to:

Nalin Amunugama

General Manager BOGE Asia Pacific

Email: [email protected]

Responsibilities

• Plan, execute and manage all transportation processes including incoming and outgoing shipments.
• Prepare and arrange of import, export and LCL shipment documentations and custom clearance.
• Update and maintain warehouse inventories to ensure accurate inventory management of Goods in the warehouse.
• Work closely with Warehouse to ensure all services rendered to customer are captured for billing on time and accurately.
• Prepare and maintain accurate invoices to customers with an agreed billing agreement.
• Assist operation and administrative duties.

Requirements

• Minimum GCE “O” level or equivalent
• Prior experience in customer service or a related role is preferred
• Display empathy and patience when dealing with customers
• Good telephone etiquette and communication skills
• Positive attitude, multi-tasker and a team-oriented mindset working with minimal supervision is essential

Customer Service Specialist (6 months fixed term)

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! Check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

Objectives

The Customer Service Specialist is responsible for handling all customers’ requests and support service team in responding to maintenance services, repair work to meet and exceed customers’ expectation.

Roles & Responsibilities:

• Provides shared support to Sales and Operations team.
• Handle customer calls and emails enquiry.
• Perform administrative duties such as quotations, invoices, scheduling appointment and reports.
• Coordinate with Warehouse to prepare materials and equipments to meet delivery KPI (key performance indicators) .

Key Competencies

• Good communication and coordination skills to enable interaction with internal and external customers effectively.
• Good knowledge and application of Microsoft Office.
• Strong coordination skills
• Strong attention to details

Qualification:

• NITEC/Diploma/Degree in Business Administration/Engineering or equivalent discipline.
• Candidates without prior working experience are welcome as on-the-job training will be provided.
• This is a 6 months contract role (subject to conversion depend on headcount)

Benefits:

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Learning culture where every employee is engaged in learning and development growth.
• Company transport is provided (pick-up points: Boon Lay & Serangoon).

Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role.

· Be a first point of contact for customers and engineers, answering telephone calls and emails

· Take information from Engineer's reports to create invoices to send to customers

· Stock optimizing with help of Service Manager

· Track parts ordered to ensure these are delivered in a timely manner

· Follow-up with customers to ensure estimates have been received and to take further instructions

· Invoice for service and repair work within an agreed timeframe of job completion

· Liaise with customers to ensure they are kept up-to-date with the progress of their service job

· Identify new service and maintenance opportunities and promote these to potential customers

· Order parts required from suppliers to ensure adequate van stock and to complete scheduled jobs

· Resolve problems pertaining to customer orders.

· Coordinate with sales and other appropriate departments in processing orders.

· Ensure timely delivery of orders.

· Interact with Accounts Receivables team regarding payments.

· Maintain and update customers’ database

· Support the Technical Advisor and step in in case of his absence.

Job Description

• Attend to customer at frontline and all phone call received - 30%
• Create quotations for all customer's repairs and advise them accordingly-30%
• Translate customer-reported problems to actionable work orders for technicians to complete-15%
• Ensure work provided addresses the concern raised/required by customers - 10%
• Invoice and collect payment from customers for service rendered - 5%
• Maintain customer records and enter data into computer databases - 10%

Requirements

• Provides simplified and quality services to all customers professionally.
• Work as a team closely to fill up any possible service gaps.
• Embrace self responsibilities for all customers and strive for continuous imptovement.
• Demonstrate professionalism, integrity and independency at work.
• Ability to react accordingly to work contingencies and requirements.

Qualification

• Secondary School
• 1 year and above experience
• Ability to communicate in Malay, Indian or local dialects

Candidate must be travel toTuas

Salary $2800-$3500

• Repairing of TV, Fridges and Washing Machine.
• Possess a Class 3 Driving license is a plus point as will be driving to customer's place for repairs and servicing.
• Can handle Mandarin and English speaking customer.
• At least 1 Year(s) of working experience in the related field is required for this position.

We are looking for a candidate to independently administrate the transport operation of our company's various projects.

The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for safety procedures and being careful and meticulous is an important attribute of this position. The abilities to communicate, manage and train drivers are critical for the success in this role.

The candidate is required to:

1. Identify potential customers and make contact for business opportunities;

2. Develop and take part in discussion to make the deal;

3. Receive route orders and plan on-boarding procedures for passengers;

4. Co-ordinate with customers and other stakeholders on their queries and process of onboarding;

5. Plan, route and co-ordinate with suitable drivers on their routes;

6. Assist in training and ensuring that service quality is upheld;

7. Deal with feedback, queries and complaints positively;

8. Other duties as required to fullfil the requirement of the position.

To succeed in this role, the candidate must have the following attributes:

1. Strong spoken and written communication skills, patient and is able and comfortable in communicating with people from all walks of life;

2. Meticulous, able to multi-task and is focused in cordinating the tasks on hand to ensure deliverables are met to customers' satisfaction;

3. Strong team player;

4. Able to adopt IT processes, is adept in the use of technology and can train drivers in the use of technology to facilitate the workflow;

5. Good sense of road direction;

6. Able to adapt and work comfortably under pressure;

7. A willing and cheerful learner and worker.