• Attend to queries via phone calls and emails
• Updating of information in the system
• Other duties as assigned

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)
Recruit Express Pte Ltd (EA: 99C4599)

Information:

1. Salary range: $3,700 to $5,500
2. Allowance: $250 transport allowance

Responsibilities:

• Standby 24/7 emergency and customer support calls.
• Provide after-sales technical support, site recovery and maintenance responsibilities to customers.
• Installation, commissioning and on-site training to support the customers.
• Generate a service report to customer in a systematic manner.
• Investigate and handle customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and determine the damage, and repairs of warranty claims from distributors.
• Maintain relationship with key customers to ensure issue is resolved.
• Develop service training material, ensures all technical and training documents are updated.
• Provides training to distributors and dealers for service and troubleshooting skillsets.

Requirements:

• Diploma/degree in Electrical/Mechanical Engineering
• At least 5 years of relevant experience
• Able to travel in the Asia Pacific and South-East Asia region when required
• Knowledge for power generation products, electrical and control system
• Knowledge in electrical and control system (John Deere ECU and KDI ECU) is advantageous
• Able to read and speak Chinese as he needs to deal with Taiwan & China customers.

Interested applicants, send in your updated resume by clicking “Apply Now”

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

• Ensure the Customer Service & Planning team is equipped with correct knowledge, tooling and staff strength to manage accounts
• Support in case of planning conflicts or service disruptions; provide clarity on logistics processes and guidelines
• Lead relevant daily team meetings
• Maintain relevant performance indicators, relentlessly pushing for process improvement and cost savings for customers
• Liaise with Terminal Manager and Commercial Manager to resolve logistics issues
• Ensure highest standards in Service Recovery focusing on preventing recurrence of service incidents
• Lead quality operational review/preview meetings, leading to thorough understanding of customers business needs and improvement areas
• Empower account managers to build powerful personal partnerships with customers and third parties
• Actively track improvement actions and effectiveness of preventive measures
• Liaise with Terminal Manager and Commercial Manager to ensure timely incident investigation and follow-up
• Lead NPS surveys, complaints and compliments from customers and third parties
• Ensure effective delivery of service to all levels of internal and external customers
• Review and support account managers with handling customer complaints and escalations
• Maintain and develop a positive, productive service environment which drives a customer-focused culture
• Develop and implement relationship management plans to identify and build relationships with customer stakeholders, to enable effective 2-way flow of information and resolution of issues
• Provide and communicate vision, strategy, clear goals and action plans, in line with prevailing VTS statement of purpose
• Motivate teams to commit to the strategy, vision and mission
• Proactively handle employee relations concerns in the CS department
• Ensure appropriate daily team staffing and back-up system
• Manages, motivates and develops staff in the Customer Service teams

Requirements:

• At least 5 years industry B2B leadership experience preferably in Oil & Gas | Petrochemical | Tank Storage related industry
• Experience in relevant industrial customer service, commercial or terminal operations is a bonus
• Experience in leadership positions is a strong bonus
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Executive to join their Airfreight Operations team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Manage all export-related inquiries.
• Coordinate with shippers for collection and export tasks.
• Work with sales and destination offices for air approvals and rate agreements.
• Collaborate with the finance team for COD payments and credit limit issues.
• Coordinate with Vendor Management for collection arrangements.
• Work with Air Freight Planner on flight schedules.
• Liaise with the import team for re-export shipments.
• Handle export permit applications with the Permit Department.
• Coordinate with the warehouse for cargo handling, including acceptance, release, sorting, and packing.
• Manage external vendors for DG packing, crating, and fumigation services.
• Provide shipping instructions to the export operations team.
• Support the Manager with daily operations, team queries, departmental projects, and new account setups.

Requirements:

• Min Diploma with 1 - 2 years in Air Freight Operations experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Admin Programme Executive

Working Days & Hours: 5 days | Mon-Fri: 9.30am to 6pm
Working Location: Ubi, Singapore 408868
Salary Range: $2500-$3000

Job Responsibilities:

• To assist Programme Manager on programmes
• To manage App; Monthly creations and regular updating of events and programmes feedback on any relevant technicalities for future enhancements.
• To prepare reports and invoices for related events.
• To provide monthly reports on breakdown of requirements to respective Programme Manager.
• To gather Feedbacks from Facilitators, Instructors and Participants to understand each sites needs/requirements.

Job Requirement:

• Diploma in any field
• Require to attend to work phone during the weekend as well if needed

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Working and communicating with various stakeholders and team members on patients' requests and changes to bed assignment.
• Using of the Bed Management System to search and assign beds to patients in accordance to set protocol, policy and procedures
• Collating, analysing and submitting of statistical reports on a timely basis
• Any ad hoc duties as assigned

Requirements:

• min. NITEC and/or Diploma and above
• Prior healthcare / customer service experience will be advantagous !!
• Keen interest in healthcare is preferred
• Comfortable with working 3 shifts

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: Patient Service Associate (DEM)

or call 6736 3280 and ask for Kate

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Job Description:

• Register and verify patient information, explain the estimated charges and claims to allow the patient to select the appropriate ward type, and collect deposit payment.
• Coordinate the admission process from pre-admission screening to patient arriving at the assigned ward through collaborating with doctors and different departments
• Provide administrative support at day surgery centres, such as tracing surgery consent forms, posting charges for billing, scheduling follow-up appointments.
• Handle general and wayfinding enquiries from patients and visitors.

Requirements:

• Min. Nitec / Diploma of any discipline
• Keen interest in Healthcare will be advantagous !!
• Comfortable in working shifts

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: Patient Service Associate (AOM)

or call 6736 3280 and ask for Kate

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

About the role:

The Customer Experience Executive will play a pivotal role in ensuring and enhancing customer satisfaction across all touchpoints. Reporting to the Customer Experience Manager, you will be responsible for identifying opportunities to improve the customer experience, resolving issues, and ensuring consistent, high-quality interactions throughout the customer journey.

Key Responsibilities:

Customer Engagement and Support:

●       Proactively engage with customers through various channels, including phone, email, and chat, to understand their needs and provide timely assistance.

●       Respond to inquiries, resolve issues, and address customer feedback, focusing on exceeding expectations and first contact resolution.

●       Clearly and empathetically communicate with customers via phone, email, or in-person to resolve complaints.

Relationship Building:

●       Cultivate and maintain strong relationships with customers, establishing trust and loyalty through effective communication and personalized interactions.

●       Demonstrate a customer-centric approach, ensuring that customer needs and satisfaction are at the forefront of all interactions.

Cross-Functional Collaboration:

●       Collaborate seamlessly with various departments to ensure a holistic and coordinated approach to achieve customer satisfaction.

Problem Resolution:

●       Investigate and resolve customer complaints or concerns promptly and professionally, ensuring a positive resolution and customer satisfaction.

●       Address and resolve customer complaints with a focus on reducing tension and preventing further escalation.

Time Management:

●       Prioritize and manage multiple tasks, such as responding to customer complaints, documenting cases, and collaborating with other departments, to ensure all responsibilities are handled efficiently.

Process Improvement:

●       Work collaboratively with cross-functional teams to streamline customer-facing processes and enhance operational efficiency.

●       Contribute to the development and implementation of customer-centric policies and procedures.

Product Knowledge:

●       Develop a deep understanding of our products and services to provide accurate information.

Team Ambassadorship:

Be the voice of the team in project-related discussions, ensuring that our perspectives, achievements, and challenges are accurately portrayed.

Requirements

• Experience: 2-4 years of experience in customer experience, customer service and preferably with experience in call centre
• Strong communication and interpersonal skills.
• Proficient in MS Office applications with excellent keyboard skills
• Team player who is able to adapt in a fast paced environment
• Empathy and problem-solving skills with a focus on customer satisfaction.
• Ability to work collaboratively in a team environment.
• Ability to articulate thoughts/ ideas with good communication and interpersonal skills

Responsibilities

• Oversee day-to-day operation to ensure smooth operational effectiveness
• Handling vehicles for inspection and other services (when requried)
• Assist in handling customer’s enquiries (when required)
• Data entry for work related matters
• Provide good Customer Service
• Ad-hoc duties as assigned

Requirements

• Possess Valid Class 3 License
• Possess Vocational License will be an added advantage
• Proficiency in Microsoft Word, PowerPoint and Excel
• Communication, Customer Service and Problem Solving Skills
• ‘O’ Level, Diploma, Advanced/Higher/Graduate Diploma
• Able to work independently
• A good team player who is proactive and meticulous
• Has good communication and interpersonal skills
• Keen to learn with positive work attitude
• Entry level candidates are welcome to apply
• 5.5 days work

• Excellent career progression structure
• Opportunities for professional development
• Good overall company benefits

As a Customer Support Assistant, you will be responsible for the following duties:

• Support the Customer Support Representative team
• Handle quote processing and customer order entry.
• Retrieve shipping documents and certificates from the system and promptly email them to customers.
• Retrieve and distribute invoices and Statements of Account from the system via email to customers and other Regional Sales Managers upon request.
• Keep track of urgent orders, providing customers with updates on their status and shipping details.
• Respond to Requests for Quotations (RFQs) received through the customer portal as necessary.
• Upload order confirmations and tax invoices to customers' portals.
  Assist in managing the Customer Service and mailboxes by rostering duty with other
• Customer Support Representative
• Support with miscellaneous administrative tasks, including ordering office supplies and stationery.
• Perform additional duties as directed by the Customer Support Manager and Director.

Requirements:

• Possess a Diploma or GCE O Levels minimally
• Possess at least 2 years of experience working experience
• Fluency in Mandarin is essential for communicating effectively with partners in China
  

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email
Email Address: [email protected]

We regret to inform that only shortlisted candidates will be notified

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777

Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• PC literate, well-organized, and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

The Job

This role is responsible for overseeing Programme Services and Afterlife Care of our elderly beneficairies.

RESPONSIBILITES

• Possess a thorough understanding of Charity’s programs and services.
• When necessary, liaise with relevant bodies to arrange for the member's last rites.
• Create, maintain, and update accurate case files and database of each Afterlife Care members
• Conduct home assessments for potential Afterlife Care members
• Handling of Afterlife Care walk-in or telephone enquiries.
• Following up with cases reported from the hotline or referral from government agencies.
• Explore avenues for the expansion of the Afterlife Care external parties.
• Implement community outreach programs and new projects of eldercare
• Organise and facilitate an elderly befriending program.
• Conduct periodic case reviews and ensure proper documentation
• Refer and coordinate care services, ensuring adequate support to Afterlife Care members.
• Adopt a case management approach when working with beneficiaries, i.e., network with other agencies/specialists to provide multidisciplinary assessments and monitor beneficiaries.
• Prepare monthly reports on the progress of the Afterlife Care programme(s).
• Ad-hoc assistance in the Charity’s events

Requirements

• Minimum Diploma in Social Work or related disciplines
• Prior experience in Social Service setting is preferred
• Able to engage, assess, and provide intervention independently for care plans
• Knowledge of eldercare services, regulations, and practices.
• Ability to work independently.
• Compassion, empathy, and a genuine interest in elder care and charity work
• Proficient in MS Office Applications
• Able to work on some evenings and weekends as needed
• Bilingual in English and Mandarin. Ability to speak dialects will be an advantage

Job Description

• Provide professional TCM consultation and treatments to patients
• Attend to patients’ inquiries about treatments and other TCM-related queries
• Ensure proper documentation of treatment services and medicine assigned to patients in the TCM database
• Attend TCM health talks and workshops
• Adhere to the TCM Physician’s Code of Conduct and MOH’s regulatory requirements

Job Requirements：

• Diploma/Advanced Diploma/Degree in TCM
• Registered with the Singapore TCM Practitioners Board
• Basic IT knowledge
• Proficiency in English and preferably in Chinese in order to communicate with Mandarin-speaking patients
• Be open to learning new things
• 5.5 Work day week

职位描述

• 为患者提供专业的中医咨询和治疗
• 把脉，针灸，推拿等中医知识
• 关注患者有关治疗的询问以及其他与中医相关的询问
• 确保在 TCM 数据库中正确记录分配给患者的治疗服务和药物
• 参加中医养生讲座及工作坊
• 遵守中医医师行为准则和卫生部的监管要求

工作要求：

• 中医文凭/高级文凭/学位
• 新加坡中医执业者委员会注册
• 基础IT知识
• 精通中英语，以便与讲普通话的患者沟通
• 乐于学习新事物 5.5 工作日一周

Job Description:

• Support the work of the Community Engagement team
• Assist in planning and coordinating events, including logistics and setup
• Support event registration, volunteer management, and on-site operations
• Help with promotional materials and outreach efforts
• Manage and update the store using Excel spreadsheets
• Work closely with internal and external stakeholders to execute campaigns, events, and activities
• Perform any other duties as assigned

Experience and Skills:

• Experience with event planning and coordination, design, logistics, and bookkeeping is a plus
• Proficient in Microsoft Office tools – Word, Excel and PowerPoint
• Strong organizational abilities
• Ability to work independently and collaboratively within a team
• Excellent interpersonal and communication skills.

We are seeking dynamic and energetic individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service to our clients. If you are positive, motivated, and eager to be part of a supportive and inspiring team, this could be the perfect opportunity for you!