Position title : Service Crew

Location: Beach Rd, Bugis

Working days : 6 days ; 7:00am -3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,300

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

The opportunity

The Customer Platforms Lead is responsible for leading the strategy and management of all customer platforms within Manulife Life Insurance Company, Singapore (MLS), with the goal to drive growth with platform capabilities to deliver value for our business and our customers.

Reporting to the Head of Customer Experience, the Customer Platforms Lead will:

• Formulate and implement strategies for enhancing and optimizing customer platforms, ensuring alignment with business objectives and customer needs, and utilizing data analytics to inform decision-making.
• Oversee the daily management of customer platforms, working closely with multiple teams to drive customer engagement and satisfaction, and monitor platform performances through regular reporting on key metrics and KPIs.
• Drive continuous improvements to enhance user experience and operational efficiency, ensure compliance with industry standards, and provide leadership to the team by fostering a culture of innovation and excellence.

The Customer Platforms Lead will be part of the team that is responsible for meeting/ exceeding Tier 1 & 2 KPIs for the Digital & Customer pillar, helping us become the most digital, customer-centric global company in our industry and the no.1 Pan-Asia life, wealth, and health insurance company.

Responsibilities

Project Management

• Manage platform projects from preparing high-level user requirements to developing appropriate solutions and conducting post-implementation reviews.
• Manage reviews and approvals process, identify potential gaps and take corrective actions.
• Collaborate with the analytics team to manage tracking and reporting of customer website and mobile app usage, performance, and project ROI.
• Execute appropriate project governance and controls to ensure successful project delivery.
• Drive adoption and usage of digital platforms and e-submission initiatives to enhance customer engagement and improve operational efficiency.
• Work with internal stakeholders and teams to enable revenue uplift through digital properties.

Platform Performance Monitoring and Continuous Improvement

• Lead continuous improvements on system workflow and user experience on the customer platforms.
• Manage regular content updates on the platforms to enhance user engagement and drive business values.
• Collaborate with other teams to identify pain points on the customer platforms and customer database; and provide recommendations for improvements.
• Implement new features to facilitate sales conversion and contribute to revenue uplift.

​Customer Experience Enhancement

• Regularly review and analyze customer feedback to identify opportunities for improving operational efficiency and sales conversion.
• Conduct regular meetings (huddles) to identify customer pain points and root causes.
• Work closely with stakeholders to explore and execute actions aimed at improving customer experience and achieving operational outcomes.
• Manage reporting related to customer feedback, operational efficiency, and sales conversion.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Minimum 10 years’ experience in digital platform management, product ownership, or digital and technological expertise
• Proven experience in product delivery and project management, ideally in digital projects
• Strong knowledge of digital applications, web analytics, and operational efficiency tracking
• Ability to adopt agile project management methodologies
• A proactive approach to driving business transformation and challenging the status quo
• Strong analytical skills to make data-informed decisions
• Capability to manage multiple projects simultaneously and meet deadlines
• Excellent communication and collaboration skills
• A customer-centric mindset with a strong focus on improving user experience
• Experience of managing and delivering results with third party vendors

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship

We are looking for a motivated and dedicated person. We also welcome homemakers/housewives and people with an entrepreneurial spirit to apply. We offer flexible working hours as well as working from home.

Job responsibilities include:

• Communicate with customers via phone, email, or in-person to address inquiries and provide support.
• Build and maintain strong relationships with clients to enhance customer satisfaction.
• Following up with current clients to ensure their satisfaction with our services
• Maintain accurate customer records in the database.

You will need to work independently, so self-discipline and independence are essential.

You are able to work from home on some days of the week.

Monthly Salary range: $3000 - $6000

DSC Clinic (31 Kelantan Lane), our outpatient clinic for the diagnosis, treatment and control of STI in Singapore.

Roles and Responsibilities

• Attend to caller’s enquiries and answer basic STI related queries

• Provide relevant service information to callers

• Ensure basic telephone standards are adhered to

• Assist in appointment booking via phone calls, email/online and referrals from other healthcare institutions

• Monitors appointment bookings and ensures an even distribution of appointments

• Assists in registration, billing and appointments booking of patients at the Public Clinic

Job Requirements

• GCE 'N' Level and above

• At least 1 year of call centre work experience

• Good communication skills, typing and computer skills.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Benefits

• Free staff meals
• In-house gym facility
• Short walking distance from Tuas Link MRT
• On job training provided

Job Responsibilities

• Perform coffee equipment’s preventative maintenance
• Diagnose equipment problems and recommend solutions to resolve
• Handle delivery, installation, relocation, and removal of equipment and accessories
• (Include all connection fittings required on-site that belong to company assets)
• Site inspection for new Installation & additional requirements
• Perform scheduled standby duty to handle service calls/messages from the service phone or Tech
• supervisor after office hours
• Observe and comply with the Company’s Standard Operating Procedures (SOPs)
• Report active schedule to Tech Supervisor/Admin
• Provide training to customers on machine usage and maintenance
• Calibration for Manual/Auto Coffee Grinder
• Any ad-hoc duties as assigned by the Manager

Job Requirement

• Minimum National ITE Certificate (Nitec) in Mechanical Engineering / Electrical Engineering or relevant.
• Minimum one year of relevant working experience handling installation and maintenance of F&B equipment
• Possess Singapore Class 2B or/and 3 driving license is preferred
• Ability to understand equipment drawings and diagrams
• Physically fit to manage bending, lifting heavy equipment, and working in confined spaces
• Basic computer knowledge to work with Microsoft Excel, Word, and handheld devices during
• operation
• Good interpersonal and communication skills
• A meticulous, honest, organized, and fast learner
• Ability to work independently as well as in a team environment
• Ability to multi-task and prioritize to meet tight deadlines to achieve the required targets

Roles & Responsibilities:

• Perform receptionist tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence.
• Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible.
• Manage office supplies such as dental products, stationery, equipment and furniture.
• Ensure clinic operations run smoothly. Liaise with appropriate vendors/departments to resolve any issues.
• Submit dental claims via CHAS, Medisave and Dental Insurance portals.
• Perform administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.

Requirements:

• Minimum Diploma
• Experience in customer service or reception duties (preferred)
• Possess good communication skills
• Applicants with no experience working in dental clinic operations but are willing to learn are welcome to apply
• Fresh graduates are welcome to apply
• Must be able to work on at least one weekend (Sat or Sun)

Benefits:

• Work-life balance - 5-day work week with no night shifts
• Annual leave
• Medical and dental benefits
• Premium Corporate Wellness membership privileges
• Located near MRT station
• Career growth with structured training opportunities

Responsibilities:

Global Team Management

● Lead and coordinate cross-functional teams both locally and internationally, ensuring alignment in operations, customer support, and deployment efforts.

● Provide guidance and support to overseas counterparts in managing robot operations, ensuring consistent service standards and operational efficiency across all regions.

Deployment Planning and Execution

● Coordinate and plan the end-to-end deployment of robotics programs, ensuring alignment with customer requirements and timelines.

● Review deployment plans regularly, implementing improvements based on customer feedback and lessons learned from previous programs.

● Develop and implement a comprehensive post-deployment customer success strategy focused on achieving and exceeding SLA and customer satisfaction goals.

● Manage ongoing processes such as corrective maintenance, preventive maintenance, and customer support requests, ensuring continuous improvement in service delivery.

Post Deployment Strategy and Customer Success

● Act as the primary point of contact for customer escalations, coordinating with Senior Field Service Engineers (FSEs) and technical support teams to resolve issues quickly and efficiently.

● Track performance and usage metrics of deployed robotics systems, identifying areas for proactive issue resolution, identifying trends or issues that require attention or escalation and improvement.

● Develop actionable insights from customer data to refine service delivery and enhance customer success strategies.

Customer Relationship Management & Escalations

● Serve as the primary point of contact for customer escalations, working closely with Field Service Engineers (FSEs) and technical teams to resolve issues swiftly.

● Act as a bridge between the customer and internal teams, ensuring feedback is captured and incorporated into continuous improvement efforts.

Performance Monitoring and Reporting

● Track and analyze performance data for Operational Robots, identifying usage patterns, trends, and potential areas for proactive issue resolution.

● Create and deliver detailed reports on performance metrics, customer satisfaction, and operational efficiency to senior management and key stakeholders.

● Leverage on data to develop actionable insights that refine service delivery strategies and enhance customer success outcomes.

Requirements:

● Bachelor’s degree in Engineering, Business Management, or a related field.

● 5+ years of experience in a customer success or Program and Operations management role, ideally in the robotics, automation, or technology sectors.

● Excellent communication and interpersonal skills, with the ability to effectively collaborate across departments.

● Proven track record in managing complex programs and delivering high-quality results in a dynamic environment.

● Strong analytical skills with the ability to interpret data and develop insights.

Mon - Fri 8:30 a.m. - 5.30 p.m.

Sat 8:30 a.m. - 12:30 p.m

( Alternate Saturday )

Key Responsibilities:

- Greet customers in a friendly and professional manner as they arrive at the service center.

- Assist customers with scheduling service appointments and provide them with accurate information regarding service options and pricing.

- Coordinate with service advisors and technicians to ensure timely completion of customer vehicles.

- Escort customers to the waiting area and provide them with updates on the status of their vehicles as needed.

- Assist with vehicle check-in and check-out procedures, including documenting vehicle condition and obtaining customer signatures.

- Manage incoming phone calls and respond to customer inquiries in a courteous and knowledgeable manner.

- Maintain cleanliness and organization of the service reception area and customer waiting lounge.

- Assist with administrative tasks, such as filing service records, preparing invoices, and processing payments.

- Collaborate with other team members to support overall departmental goals and objectivesobjectives.

Manage the Dessert kiosk independently, prior experience in customer service and preferably in bubble tea industry. Stock inventory order and control. Preparation of all perishable products and ensure freshness for daily sales.

Kiosk operating in office building.

Working hour 8.30am to 5pm. Monday to Friday.

Sat/Sun/PH close.

Able to start work soonest

Part time/Full time welcome

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet.
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

We are seeking a dynamic and experienced Service Engineer to join our team. In this role, you will be responsible for providing technical support and services related to our power generation products, including electrical and control systems. The ideal candidate will have a strong engineering background, excellent problem-solving skills, and a passion for customer service.

Key Responsibilities:

• Provide on-site technical support and troubleshooting for electrical and control systems related to power generation products.
• Perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction.
• Travel extensively across the Asia Pacific and Southeast Asia regions to support customers and projects.
• Collaborate with team members and cross-functional teams to resolve technical issues efficiently.
• Maintain strong customer relationships, ensuring their needs are met and expectations exceeded.
• Stay updated on industry trends, technologies, and product developments to provide informed solutions.

Qualifications:

• Diploma or degree in Electrical or Mechanical Engineering.
• Minimum of 5 years of relevant experience in a similar role.
• Strong problem-solving skills and a task-oriented approach.
• Excellent customer service orientation and enthusiasm for power generation products.
• Experience with electrical and control systems, particularly with John Deere ECU and KDI ECU, is advantageous.
• Candidates with equivalent professional backgrounds will be considered.

If you are keen to join our dynamic team, please submit your resume in either Word or PDF format to [email protected]. In your application, kindly include the following details:

• Current Salary
• Expected Salary
• Availability
• Reason for Leaving

We appreciate your interest in this opportunity. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

Service Technician will be required to service, repair and calibrate a wide range of torque measuring equipment to company standards & procedures in our SAC-SINGLAS accredited laboratory. This will involve lifting and applying weights to calibration equipment, making adjustments as required and recording the results accurately to produce calibration certificates.

This hands-on role also involves the set-up/repair of equipment to the required tolerances and fault finding to component level.

Attention to detail to meet quality standards is essential, together with the ability to multi-task and think laterally in problem solving.

Responsibilities:

1. To carry out calibrations & adjustment to the required standards.

2. Setup of instrumentation/equipment.

3. Fault finding and repair of equipment.

4. To receive, interpret and carry out the requests of customers (internal and external) with regards to calibrations.

5. To advise laboratory management promptly of potential or actual issues requiring action.

A minimum qualification of Diploma in electronics, electrical, mechatronics or mechanical engineering

Location : Tagore Lane

5 days week

Aircon Enviroment

Service Engineer is responsible for providing the company's after-sales technical and services supports. Provide technical advices, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a pre-sale through post-sale capacity. Product include but not limtied to transformer, medium voltage switchgear, Ring-Main-Unit (RMU), Air-Circuit-Breaker (ACB)

A. Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
B. Hands-on experience of electrical SWBD and system assembly & installation.
C. Experience in handling tools and equipment used electrical testing. (E.g Primary Current Injection Test set, Secondary Injection Test set, Contact Resistance, Insulation Resistance Test set, Dielectric withstand test set)
D. Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
E. Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
F. Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
G. Responsible for timely, professional, accurate and service oriented response to all technical service enquires
H. Identify and isolates equipment start-up malfunctions and takes corrective action
I. On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
J. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
K. Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
L. Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
M. Analyse complex engineering problems and offer effective resolutions
N. Interact with all engineering disciplines, project engineer and clients
O. Collaborate with cross functional teams within Engineering, Sales, and Product
P. To be committed & responsible for Quality Management System:
a. Implement the process approach and risk-based thinking
b. Provide the necessary support to fully implement and sustain the QMS
c. Communicating to the organization the importance of conforming to QMS requirements
d. Ensuring the QMS meets its goals
e. Engage, direct, and support individuals contributing to the QMS
f. Create a culture of continuous improvement

Job Description:

• Support start-up, contract maintenance and other service activities with emphasis on safety and protection.
• Perform routine preventive maintenance, logging, corrective maintenance works and to carry out warranty repairs.
• Participate in service and repair of gas detectors, safety activities, emergency response, breakdown calls and ad hoc projects.
• Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.
• Manage all orders efficiently until fulfilment stage, by working closely with Service team.
• Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status and deliveries.
• To participate/take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Job Requirements:

• NTC2 or Diploma in Electrical/Electronic/Process Instrumentation / /Mechatronics Engineering
• Preferably experience in service/engineering position in Oil & Gas / Process industry

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Description:

• Working hours: 5/5.5 Days
• Commitment period: 6 months (Convertible/Extendable)
• Location: Kallang Pudding Road
• Basic salary : $2290 + Shift Allowance $100

Roles & Responsibilities:

• Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems.
• Escalate cases that do not fall within FAQs to the relevant and correct parties.
• Follow-up on outstanding cases and perform call-backs to customers if necessary.
• Consistently deliver excellent quality service to our customers to achieve customer satisfaction
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Data entry and other ad-hoc duties assigned

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Gisalle Lim

Registration Number: R23115299

EA Licence No.: 06C28 59 (MCI Career Services Pte Ltd)

· 1 Year Contract (Renewable)

· Novena

· Monday – Friday (9.15am – 6.45pm)

· $2,000 basic + Commission + Bonus

Responsibilities:

• Promote & sell Credit facilities (such as Fee Waiver OR Card Activation OR Customer Engagement)
• To achieve individual sales targets
• To adhere to professional standards of behaviour & conduct in dealing with customers and fellow staff
• To continuously think ahead and help to develop solutions to emerging problems
• To continuously suggest ways in improving the team as a whole
• To actively tele-market the Bank's products to customers to generate sales revenue
• To call company provided leads or customers.
• To cross sell personal loans
• Other ad-hoc duties as assigned by supervisor

Period:

• 1 Year Contract (Renewable)

Salary:

• $2,000 basic + Commission + Bonus

Location:

• Novena

Working hours:

• Monday – Friday (9.15am – 6.45pm)

Requirements:

• Candidate must possess at least Secondary School "O" Levels
• Relevant sales/acquisition experience with a proven track record is an added advantage
• Passion and drive to launch sales career to the next level
• Good Communication Skills
• Self-starter, independent and possess excellent interpersonal and communication skills
• Comfortable with Quotas or Sales Targets
• Able to commit to Overtime if needed

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, Shenton House,
#19-01 Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

RESPONSIBILITIES:

• Perform monitoring activities using tools provided as well as reviews of transactions flagged out
• Ensure that all tasks are completed/submitted in accordance to Standard Operating Procedures within the agreed timelines/SLA.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with client
• Handle ad hoc duties as required.

REQUIREMENTS:

• Minimum education level: N levels subject to working experience.
• Minimum 1 year of experience working in an administrative role.
• Fast learner and good team player.
• Demonstrates good communication skills and comfortable to work in a fast-paced environment
• Working/shift hours are 10am-10pm, 4 days a week .
• Able to work rotating shift hours including weekends and public holidays.

Responsibilities

• Responsible for daily intake of cars for servicing.
• Ensuring and upholding the service image at all times.
• Assisting in achieving higher service levels through various action plans constantly implemented.
• Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork.
• Ensuring administration work is done promptly, warranty claims, internal accounts, WIP reports, cash debtors, monthly target of VOC scores, etc.
• Perform invoice closing.
• Preparation of quotation when required.
• Provide excellent customer service to customers.
• Actively deliver good results from VOC survey with strong response rate and promoter scores.

Requirements

• Minimum NITEC in Light Vehicles or Diploma in any discipline (preferably in Engineering) with 2 to 3 years of working experience in a relevant field
• Possess valid Class 3 driving license
• Experience in Customer Service Roles is preferred
• Possesses sound technical knowledge of cars will be an added advantage
• Candidates who have prior experience in Automobile industry will have an added advantage
• Alexandra, Monday to Friday 8.00am to 5.00pm, Alternate Saturday 8.00am to 12.00pm
• Basic + incentive + OT + Allowance, 2 positions available
• Job Reference: L9V88XX6

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Job Responsibilities:

• Process and follow up with day-to-day administrative support on customer order processing and billing all related as well, service providers and internal functions.
• Execute timely shipping arrangements with overseas’ customers and local hospitals/customers as well, forwarders or respective service providers & related functions.
• Coordinate with customers via emails and phone, receive requirements from customers and feedback to customers in time and keep tracking.
• Generate billing invoices and shipping documentations (e.g. packing lists, commercial invoices and others) depending on customs and customer requirements for local and overseas export shipment.
• Coordinate and follow-up on new customer’s requirement.
• Process and follow-up on RGA and product complaints for product replacement or credit transaction.
• Process CN (Credit notes) and DN (Debit Notes) requisition for required transactions.
• To communicate with customers and follow up with the advance payments/outstanding payment. To upload tax invoices into SG hospital panel for payment etc.
• To coordinate/Liaise with forwarders and warehouse for all outgoing shipments/samples shipments/SG deliveries.
• Monitor local safety stocks for local hospitals. Timely reporting with monthly inventory status/ageing report for local SG hospitals.
• Preparation of L/C bills of exchange & Bank documents for submission and negotiation of L/C to the bank up to the funds received from customers.
• Working closely with sales & RA on the target distribution countries to ensure customers’ orders comply with local regulatory requirements.
• Process the POs and shipments for FTZ drop shipments for BIOXIN, Raise PO to BIOXIN upon receipt of orders from customer, follow up and coordinate with BIOXIN/Vendor for the timeline schedule to ship to customer.
• Communicate with vendors on purchasing of non-production materials. Follow up to ensure that the purchased items arrived on time in order to meet Customers’ needs.
• Generate and process the Weekly cycle count list to store.
• Set up/update the WI/SP processing flow for planning/store related. Quality system maintenance - departmental documentations/records improving and upgrading.
• File all correspondence to comply with SOP and WI.
• Take charge of the customers and ensure the smooth operations of the order delivery to customers.
• Chase AR outstanding payment for SG local hospital as well as overseas LC.
• Upload the AR tax invoices + support Dos to SG local hospitals NHG AP direct panel/website for payments. Government panel/website required ‘singpass’ to access and upload.
• To support all the internal and external audit for Customer Services, Purchasing and Store. To support for all filing to be done in Singapore for auditing. Examples: to match the signed packing lists with tax invoices/shipping documents. POs/correspondence etc for audit requirement.
• Perform any other ad-hoc duties as requested by Customer Service Manager.

Job Requirement:

• Minimum GCE A level, university, Post-graduate education.
• Experience in orders processing & fulfilment, international logistics, shipping and L/C documentation.
• Experience in a customer service role.
• Excellent telephone manner.
• Passionate about customer service.
• High level of integrity and able to work under stress and deliver work schedules.
• Good communication and interpersonal skills.
• Self-starter and independent.
• Meticulous and initiative individual.

Please send your resume in MS WORD to [email protected] indicating your current and expected salary.

We regret that only shortlisted candidates will be notified.

Job responsibilities and descriptions are stated as follow:

• Oversee daily operations of the customer service department.
• Address customer service issues promptly.
• Develop and implement efficient procedures, policies, and standards for customer service.
• Set customer satisfaction goals and collaborate with the team to consistently achieve them.
• Launch and manage an effective customer loyalty program.
• Keep accurate records of customer service activities and discussions.
• Assist the Manager in planning and executing customer service initiatives.
• Lead the team in delivering exceptional service to customers.

Job Scope:

• To assist with CC counter operations, community events and administrative works allocated by the CC management.

Working Arrangement:

Location: Bedok

Contract Duration: 3 Months

Working Hours:

5-day work week

4 weekday, 1 weekend –schedule of day off to be confirmed

9.00am to 6.00pm

Salary: $2300/Month

Job Requirements:

Previous experience in customer service roles will be beneficial

EA License No.: 96C4864

Reg. No.: R22110485

Main Responsibilities

• Liaise with customers for movements of cargo
• Receive delivery orders & storing instructions from customers
• Perform entries in WMS and SAP
• Liaise with forwarder for vessel schedule
• Process all picking instruction and release to operation
• Prepare labels for marking and re-branding of cargoes
• Co-ordinate with Transport Department for transportation & shipping requirements
• Arrange for fumigations and Inspection
• Generate stuffing report
• Send weekly / monthly reports to customers
• Assign relevant charges in WMS
• Any other task assign by the Manager
• Know SAP, Warehouse Management System (WMS)
• Willing to work overtime (if required)

Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field.

1. Order Management: Processing orders efficiently, ensuring accuracy in order details, and confirming dispatch and delivery timelines.
2. Communication: Providing timely updates to customers about their shipments, including tracking information and any delays.
3. Issue Resolution: Addressing customer inquiries and complaints promptly, investigating issues related to lost or damaged packages, and providing solutions.
4. Coordination with Operations: Collaborating with logistics and warehouse teams to ensure smooth operations and timely deliveries.
5. Customer Support: Offering assistance via multiple channels (phone, email, chat) to answer questions and provide information on services.
6. Feedback Collection: Gathering customer feedback to improve services and address areas of concern.
7. Billing and Invoicing: Assisting customers with billing inquiries and ensuring clarity in pricing and charges.
8. Building Relationships: Establishing rapport with clients to foster loyalty and repeat business.
9. Training and Knowledge Sharing: Keeping up-to-date with logistics trends and training staff on customer service best practices.
10. Reporting: Documenting customer interactions and reporting on service metrics to identify trends and areas for improvement.

Job Description

• Industry/Organization Type: Industrial Paper Converting Solutions
• Position Title: Customer Service Representative/Executive
• Working Location: Tai Seng
• Working Hours: Monday – Friday, 8.30 am – 5.30 pm
• Salary Package: Up to $3,500 + VB
• Duration: Permanent

Key Responsibilities

• Engage directly with international and domestic customers via telephone and email.
• Provide accurate pricing and delivery information.
• Enter and manage customer orders using ERP systems.
• Follow up on and expedite orders and shipments.
• Promote the sale of service parts.
• Handle the processing of all domestic and international credits and manage outstanding non-receivable parts.
• Coordinate repair orders with customers and liaise closely with our U.S. head office.
• Process invoice billings for the parts department.
• Manage replenishments for the off-site warehouse.
• Respond to all incoming domestic and international emails for price quotes.
• Perform additional duties as assigned by the Customer Service Supervisor or the Service Parts Manager.

APPLY NOW!!!

• Minimum ‘N/O’ Levels or equivalent with at least 1 year of relevant experience
• Proficient in Microsoft Office

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68718 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114