Experience:

* Over more than 5+ Years of Domain Experience - Piping Design / Process & Minimum 3+ Years of BIM Experience with expertise in Software (Revit & CAD).

* Possess Excellent Communication & Interpersonal skill.

Qualification:

* Bachelor's degree | Mechanical Engineering

Skill Set:

* Support & Coordinate BIM Team at all type of 3D BIM Modelling and assigned tasks.

* Manage Parametric family creation & LookupTable edit/ Manage knowledge is Mandatory.

* Process Knowledge is Mandatory.

* Must have extensive knowledge in creating various kinds of Revit Families.

* Hands-on experience in Revit & Navisworks.

* Preparing all kinds of 2D and 3D drawings from the Revit model.

* Clash detection and co-ordination using Navisworks.

* Attending weekly coordination meeting and highlight clashes with handson ideas for coordination.

* Able to handle all types of 2D CAD Drafting Works

• Register and schedule appointments for patients
• Assist doctors with administrative tasks and/or simple procedures
• Manage email, phone and upfront enquiries from patients
• Perform cashiering duties
• Provide chaperone assistance to patients
• Ensure overall décor and cleanliness in the clinic

Requirements

• Polytechnic Diploma, GCE A/O, Higher NITEC, NITEC qualification
• Experience in customer service will be advantageous
• Proficient in computer skills
• Team player with good interpersonal and communication skills
• Able to multi-task and work in a fast-paced environment

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Patient Service Associate

Lynn Ho
(R23114223)

Recruit Express Pte Ltd

EA License No. 99C4599

Summary

• Up $3,700
• Full Time Employee Benefits
• 5 Day Work Week
• Hybrid Work Arrangement
• Training Provided

Responsibilities

• Resolving customer complaints and issues in a professional and timely manner
• Documenting customer interactions in system
• Handling inbound customer inquiries via phone, email, web-chat
• Prepare reports on case resolutions to internal stakeholders and external clients

Interested candidates kindly click the APPLY NOW button

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

Christopher Choong Xing Li

Registration Number: R23118001

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

• Location: Across Singapore (East/West/North East)
• 5 days/week
• Industry: Electro-mechanical Equipment/Aviation/Marine
• Basic $2000 - $2600 (Basic)
• OT payable

Job Scope:

• Perform hands-on servicing on breakdown equipment/machinery.
• Prepare service reports for customers upon completion of the work.
• Provide routine updates on daily job orders to superiors.
• Undertake ad-hoc assignments as given.

Job Requirement:

• Minimum Nitec in E&E/Mechanical/Mechatronic/Aviation/Marine or any equivalent studies
• Entry level is welcome to apply as training will be given
• This role is basically open to candidate who're willing to perform hand-on duty

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified

Staffking Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)

• Welcome guests warmly, ensuring a positive experience.
• Efficiently manage phone calls and inquiries professionally.
• Organize and maintain front desk operations seamlessly.
• Solve customer issues with empathy and promptness.
• Foster a friendly atmosphere for optimal guest satisfaction.

Requirements:

• Minimum 2 years of customer service experience.
• Customer-service oriented.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Our client is from Manufacturing Industry. They are looking for a Service Engineer to assist their Engineer team for the next phrase of their business. They are located in West– easily accessible. The Service Engineer is responsible for:

Duties

• Delivering pre- and post-sales support to customers in alignment with departmental objectives.
• Coordinating the tasks of service engineers and technicians, ensuring efficient handling of service calls and issue resolution.
• Methodically troubleshooting and promptly repairing equipment.
• Providing recommendations to customers on appropriate usage, maintenance, and corrective actions.
• Planning and executing preventive maintenance for contracted customers.
• Assisting with Projects and A&A works as directed by management.
• Ensuring the accurate organization of service, warranty records, and installation data.
• Training and guiding assistant service engineers and technicians on technical matters.
• Serving as the main point of contact for management updates on issue resolution and team coordination activities.

Requirements

• Minimum of Diploma in Mechanical/Electrical Engineering or its equivalent
• At least 2 years of relevant working experience in related industry
• Project Management, Product Knowledge Skills & exposed to AutoCad or relevant drawing applications

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Job Description

• Assist customers with orders and remain updated on current menu choices
• Accepting and informing the relevant staff about allergies, feedbacks, dietary preferences as well as food and beverage requests
• Serve guests to the restaurant’s standards and maintain comfortable dining environment
• Mixing and pouring beverages, as needed
• Receiving and confirming walk-in, telephonic, and online reservations
• Transporting food orders from the kitchen to each pertinent table
• Clearing glassware, silverware, and crockery from each table once guests have completed their meals, or upon request
• Responsible for the precision of food & beverage dishes, delivering complete orders to the correct table or take-out counter promptly and accurately

We regret that only shortlisted candidates will be notified.

Adeline Tan

EA Licence Number: 23C1668

Registration Number: R23115708

Ezline Pte Ltd

• Attractive remunerations
• Opportunity for regional travel

Description

• To inspect, measure, install, repair and overhaul ships in Singapore and region
• To work with products such as couplings, shafts, mounts, brakes, backstops, fluid couplings and other shipping products
• Need to drive company’s vehicle to and from different ports
• To prepare visiting and service reports
• Maintaining of warehouse
• Scheduling service jobs for teams
• Liaising with customers
• Travelling via vessel as and when required

Requirements

• ITE/Diploma holders
• To relevant experience needed as training will be provided
• Able to use Microsoft Office and SAP system
• Technical candidate from Marine sector is an advantage
• Class 3 driving licence – preferably manual

R23115324

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Job Description:

• Handle patient enquiries, registration of patients, making of appointment
• Cashier duties which includes reconciliation of daily cash collection, preparing bank-in lists and depositing of cheques and cash
• Dispensing medication as per prescription including simple stock take on a regular basis
• Assist physicians such as preparation of room and apparatus, general housekeeping for the clinic

Job Requirements

• Able to communicate effectively
• Min N/O/ ITE/ A Levels / Diploma

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

Order Number: 470393

Responsibilities :

• Contact customers to coordinate delivery, installation schedules, and on-site product installation of ionizers.
• Prepare accurate delivery orders, service quotations, and follow up with customers regarding quotes and inquiries.
• Utilize technical equipment to conduct laboratory tests on ionizers, meticulously documenting results and preparing comprehensive reports for customers, sales, and/or marketing.
• Perform ionizer installations at customer locations, ensuring proper setup, and conduct wipe testing services as part of routine maintenance.
• Maintain an organized inventory of ionizers in the warehouse, distinguishing between new, on-hold, and disposal-bound ionizers, while also inspecting incoming products and preparing ionizers for disposal.
• Collaborate with shipping companies to ensure timely delivery for both outbound and inbound ionizers, obtaining competitive quotations for deliveries.

Requirements :

• Possess at least 1 year of field service technician experience
• Familiar with MS Office software
• Able to climb ladders (up to 2 feet high) and carry heavy loads during installations

We regret that only shortlisted candidates will be notified.
However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Tan Sin Rou
EA Personnel Registration Number: R22106434
EA License no.: 07C5771

Receptionist | Customer Support | Filing | Front Desk | Ubi

• Salary: Up to $2,500 + OT
• Working days: 5.25 days per week (Alt Sat: Sunday Off)
• Working Hours: 7.45 – 5.15pm (Mon - Fri) | 7.45am – 11.45am (Alternate Saturday)
• Ubi

Job descriptions:

• Handle phone calls, answer general enquiries, take/pass messages to recipients.
• Greet, check in and announce customers’ arrival.
• Check visitors in and direct them to specific destinations.
• Responsible for incoming mails, parcels and front desk’s petty cash.
• Manage hardcopy filing of front desk’s monthly report.
• Coordinate with chauffeur on pickups and sending off customers.
• Summarize and verify retail transactions settlement for account use.
• Custodian for customer area’s cleanliness.
• General ad-hoc admin duties that may be assigned from time to time.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Our client is looking for a senior IT Service Desk Manager with experience leading bank IT operations and ServiceNow to join their team.

Job Responsibilities:

• Leads the Asia Systems organization's regional IT Operations team, reporting directly to the Head of Systems Service & Operations.
• Experience in leading an IT Operations or a similar IT management role with experience on IT ServiceNow, AI Chatbot or virtual assistance for self-service, IT contact Centre solution.
• Manages resources for both project-based and Business as Usual (BAU) deliveries.
• Directs activities related to IT Operations, overseeing 24-hour monitoring, Service Desk, Help Desk, and support functions.
• Manages 24-hour IT support, emphasizing secure and scalable infrastructure.
• Oversees day-to-day platform support and regularly reviews metrics for improvement.
• Drives automation and efficiency, aligns IT services with business needs, and coordinates training to keep the team current with technologies.
• Reports to the Head of Systems Service & Operations and actively participates in project management and strategic planning.

Job Requirements:

• Possess a minimum of 12 years of comprehensive experience in IT project management, IT service desk/call center operations, IT operations, Data Center operations, and Bank's IT infrastructure.
• Demonstrated leadership in IT Operations or a similar managerial role, including expertise with IT ServiceNow, AI Chatbot, or virtual assistance for self-service, and IT contact center solutions.
• Proven experience in bank IT operations with a strong focus on customer/user satisfaction, enabling personalized customer experiences.
• Exhibit strong analytical skills and critical thinking, with an innovative approach to exploring alternative solutions for optimizing systems.
• Excel in deep dive analysis, problem-solving, Root Cause Analysis (RCA), and systemic thinking to identify the root causes of issues.
• Hold a minimum B.S. degree in Computer Science, Finance, Business, MIS, or a related field.

With well over a decade of a solid and enviable track record behind us, headquartered in Hong Kong, Pinpoint Asia Infotech Pte Ltd (EA License: 22S1136) is the go-to IT Search Firm for several top Investment Banks and Financial Institutions.

If you are interested in the above position. please send your CV to Janani at [email protected] (EA Registration number: R22108312).

Location : Tampines

We are looking for a customer centric and detail-oriented team member with strong communication skill who will also be responsible for the administrative duties related to the day-to-day operations of the center.

Job Duties & Responsibilities

· Ensure smooth day-to-day operations of the center to ensure consistency and efficient delivery of services to all center users.

· Have a strong product knowledge of center’s offerings, services and processes.

· Maintain high level of service standards.

· Handle and deliver customer’s feedback professionally and promptly.

· Attend to Walk-ins/ telephone enquiries and email correspondences from customers.

Requirements:

- Singapore citizen or PR.

- Possesses at least a Diploma, GCE A/O levels with at least 2 years of relevant experience in customer and/or administrative service.

- Prior hospitality / customer service experience will be an advantage.

- High-quality written and verbal communication abilities.

- 5-day work week: 4 weekdays and Sunday. No Public Holidays.

- Personable, with strong interpersonal skills.

- Team player and is able to work in a fast-paced environment with minimal supervision.

- Proficient computer skills.

- Bilingual. Strong proficiency in spoken and written English and able to liaise with customers who can converse in Mandarin only.

- Well-groomed with a professional disposition.

If you share our service commitments and are looking for growth and new challenges, we want you to be part our team.

Please email your CV and resume to [email protected]

Kindly note that only shortlisted candidates will be contacted.

Mover Responsibilities:

• Wrap furniture in protective material.
• Load, pack and unload items with care.
• Ensure that no items are damaged while moving.
• Place furniture in the requested positions at the new location.
• Take inventory of items and ensure that no items are lost during transportation.

Job Description

• Industry/ Organization Type: Chemical
• Position Title: Customer Service Executive / Customer Service Coordinator
• Working Location: Tuas South (Transport provided from Jurong East/ Pioneer MRT)
• Working Hours: Mon – Fri, 8.30 am – 5 pm
• Salary Package: Up to $3,500 + Performance Bonus + Medical Insurance
• Duration: Permanent Role

Key Responsibilities

• To coordinate shipments from overseas for deliveries to local warehouse or to end customers.
• To assist the customer team in monitoring and liaising with local, Malaysian transporters and shipping agents to ensure the necessary permits, licenses and documents are in place to carry out the importation, exportation and local deliveries.
• To support the sales team on the technical aspect and follow up with customers for operating problems.
• To monitor and supervise first delivery of chemical product delivery at customers’ site and at the same time conduct ad-hoc inspection on driver.
• To keep track customers’ orders and date of delivery, create SO/ DO, prepare invoice to customers, and follow up with customers on quotation.
• To issue PO to supplier, monitor and maintain warehouse stock level in healthy quantity.
• Ad-hoc duties as assigned by the Supervisor.

APPLY NOW!!!

• At least GCE “O” level or its equivalent.
• Minimum 3 years of related working experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66075 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

Responsibilities

• Responsible for performing corrective and preventive maintenance of CCTV Surveillance System
• Responsible in assisting in planning of the Preventive Maintenance Schedule

Requirements

• Min Nitec in Information Technology/ Electronics/ Electrical Engineering or relevant
• Min 1 years of working experience in computer networking, CCTV set up and Video Management System

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for supporting the implementation work for the EES system/ CCTV
• Responsible in performing Preventive Maintenance (PM) on the EES system/ CCTV
• Responsible for troubleshooting work when issues arises

Requirements

• Min Nitec in Electrical/Electronic/Engineering or related discipline
• Min 1 years of working experience in installation / Servicing of CCTV and network switch or EES

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

As part of our expansion, we are looking for a candidate who will be responsible for the implementation of projects at customers manufacturing facilities located around ASIA PACIFIC region.

Duties & Responsibilities:

• Responsible for Technical Support of AGRAMKOW installation base in the region.
• Planning, scheduling, conducting, and coordinating the technical and management aspects of projects in conjunction with our Danish Experts.
• Handling incoming request from customers via phone, mail or the customer management system (CSM).
• Ensure effective communication and coordination on assigned projects.
• Preparation of project status reports.
• Participate in Factory Acceptance Tests and Site Acceptance Tests.
• Conduct On-site project implementation, software configuration, installation, and training of end users.
• To be a part of our center of competence to our regional partners and offices.

Requirements:

• Degree in Electronics and Computing engineering or of similar capacity of education.
• Min. 3 years’ experience in an industrial or automation-based project environment.
• Basic electrical knowledge and ability to read electrical and mechanical drawing is a must.
• In depth understanding of IT hardware and networking concepts.
• Working knowledge of SQL databases and query language preferred.
• Knowledge of process systems for HVAC or Industrial production/manufacturing environment is a plus
• Knowledge of Data systems for production/manufacturing environment is a plus.
• Basic project management skill.
• Fluent in written and spoken English.
• Fluent in Mandarin an advantage.
• Frequent travelling in the region is required.
• Self motivated and able to work well in a team environment.

AGRAMKOW will provide extensive training at the head office in Denmark and/or other location.

The successful applicant will be based in Singapore.

Are you up for it?

Please send your resume to:

AGRAMKOW ASIA PACIFIC PTE LTD

Att.: HR Manager

2 GAMBAS CRESCENT,

NORDCOM II, #08-18,

SINGAPORE 757044

TEL: +65 62750060

Or email to: [email protected]

www.agramkow.com

www.durr.com

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

Key Accountabilities: ​

· Source and report on operational invoicing matters

· Maintain relevant sales databases in relations to invoicing

· Analyse and report on invoicing payments schedules against sales objectives

· Provide input to standard cyclical reports (weekly and monthly).

· Support business process and automation improvements to effectively and efficiently deliver customer service solutions to the business

· Execute Letter of Credit process and ensure timelines are met efficiently

· Ensure Action To Load (ATL) and Export Declarations are met timely

· Execute FD to facilitate customer orders

· Manage individual knowledge levels, identifying areas for growth and development.

· Working closely with multiple stakeholders to improve level of services and processes to meet the business requirements maintaining a positive relationship.

Activities & Tasks:

· Generate invoice and prepare shipping documents for presentation to banks or to send to customers;

· Monitor shipment execution and ensure cash collections for the business units are met timely

· Execute and run reports and procedures required for month end activities

· Follow-up on AR/AP positions and payment schedules

· Support Data Analysis/Reporting activities

· Monitor and Issue ATL and Export Declaration

· Vetting LC and support trade finance ops team with document presentation to the banks

· Manage FD process and ensure adherence to policies

· Execute and run reports and procedures required for month end activities

· Assisting with audit and financial queries, when required.

· Support SAP projects and enhancements for CTC process

· Support improvements initiatives with focus on quick-win automations aiming at enhancing efficiency

· Maintain management reporting – keeping team reports up-to-date from both functional and data perspective and maintaining internal databases and systems.

To be successfully considered for this role, you will have:

· A Bachelor Degree/Diploma or equivalent

· ​Previous experience in Commodity Industry is desirable

· Shipping knowledge

· UCP 600 and Incoterms

· Ability to work well with various stakeholders and be a team player

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Our client is a global MNC looking for a Senior IT Service Desk Engineer to join their team.

Job Responsibilities

• Address incidents, questions, and requests through phone, email, or self-service, meeting 24x7 KPI targets.
• Collaborate with the Technology team to reduce recurring incidents.
• Serve as an escalation point for the IT Support Team.
• Follow call management procedures, keeping stakeholders informed of progress.
• Collect metric data for reports and trend analysis.
• Maintain daily and monthly metrics adherence (initial response time, support turnaround, surveys).
• Maintain consistency and uphold professional standards within IT Support.
• Support the team in achieving KPIs.
• They will participate in communications during major incidents.
• Conduct internal training and identify skills gaps.

Job Requirements

• Strong communication skills to collaborate with relevant technical teams
• Customer-focused and objective approach to problem-solving
• Familiar with MS Windows and Office applications, IT infrastructure, and Hardware

With well over a decade of a solid and enviable track record behind us, headquartered in Hong Kong, Pinpoint Asia Infotech Pte Ltd (EA License: 22S1136) is the go-to IT Search Firm for several top Investment Banks and Financial Institutions.

If you are interested in the above position. please send your CV to Janani at [email protected] (EA Registration number: R22108312).