About the role

The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused

solutions to support the achievement of business objectives.

What you will be doing

• Communicate with customer, warehouse and forwarder in day to day operations

• Validating shipping documents from vendors, ensuring document completeness and accuracy adhering to SOP

• Advise vendor the mode of transports based on guidelines.

• Liaising with vendors / forwarders on shipment arrangements

• Monitoring of shipment status and to address custom clearance issues promptly.

• Reporting tasks (Extracting of reports from portal)

• Other ad hoc - Further duties to be identified in due course.

The successful candidate

• Preferably Diploma / Degree in Logistics / Supply chain

• Candidate with minimum 2-3 years’ experience

• He/She must equip with effective communication and collaboration skills to work with vendor, supply chain

team, marketing team and freight forwarders.

• Candidates to equip with basic MS Office skills

Responsibilities:

• Responsible for payment collection, process medical reports requests as well as arrange appointments for specialist and work injury compensation reviews.
• Provide excellent customer service to our customers and meticulous administrative support.
• Responsible to liaise with different stakeholders to facilitate the completion of medical report requests.
• Any other duties assigned from time to time

Requirements:

• Minimum 'O' Level qualification
• Relevant work experience in healthcare, hospitality or service industries will be an advantage
• A customer-oriented team player with good interpersonal skills
• Able to multitask and have an eye for details

Working Schedule (Office hours):

• Mon – Thu: 8.30am – 6pm
• Fri: 8.30am – 5.30pm

• Position : Customer Service or Admin Assistant
• Location : Near Bencoolen MRT
• Working hours : Monday -Friday, 9.00am-6.00pm
• Salary (commensurate with experience): Up to $3000 + Completion bonus + 12 days annual leave + Medical reimbursement
• Duration : 1.5 year contract convertible permanent
• Industry : Photoresists and semiconductor

Main Responsibilities:

• Liaising and co-coordinating with customers on sales orders and enquiries
• Invoicing, P/O and D/O, purchasing / receiving
• Order processing
• Administration duties
• Supply chain management duties (back up)

Requirements:

• ITE/Diploma holder with 1-2 years relevant experience
• Possess good customer service & communication skills
• PC literate: MS Office Applications-Excel , Words, PowerPoint and Adobe, ERP systems
• Self-motivated, a team player and can work independently.
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684.

As a Customer Experience Associate, you will be primarily responsible for venue bookings and hostings, achieving customer satisfaction and success, and upkeep and cleanliness for DANAMIC’s premises and venues.

You will be part of a dynamic team, empowered to provide top-in-class venue and customer service to our range of private, industry, and corporate clients. Alongside all of this, you will also work alongside internal DANAMIC and DNMC projects to host company events and events for the company’s clients.

If challenging and diverse experiences across a multitude of event types and hospitality settings are what you are looking for, then this could be the perfect opportunity for you!

Key Responsibilities

• You will work with the Venue Manager to manage venue booking requests received either directly or through online booking platforms for any of our available venues
• You are to assist with our internal scheduling calendar, ensuring that it is updated and there are no clashes with bookings
• You are to assist with replying booking requests promptly and provide good customer service through online and offline communications
• You are to be present to host guests and to provide support where possible, including arrangement of the venue layout and setting up of event logistical equipment (e.g. tables, chairs, etc.)
• You are responsible for the upkeep and cleanliness of the venues that DANAMIC offers, ensuring that they are in good condition for every booking, and are returned to their original condition after every booking
• You will be required to provide suggestions for improvement of the venues, processes, and packages based on customer feedback and personal experiences, such that the overall booking experience and venue management can be continuously improved and streamlined
• You will execute improvement plans for the venues

Skills & Experiences

• 1-2 years of prior working experience. Experience in the service and hospitality industry is a bonus.
• Able to communicate effectively, both verbal and written, with the working team and customers
• Knowledge of cleaning processes
• Experience in studio management or events management and knowledge of photo and video production equipment will be a bonus
• Able-bodied and able to handle the movement of venue soft-furnishings and equipment

Personal Characteristics

• Be self-motivated, energetic, and enthusiastic about providing an excellent experience for clients visiting our venues
• Meticulous and adaptable
• Be open to constructive feedback
• Be inclusive and open to working with people from diverse backgrounds
• Proactive in learning and improving your craft
• Ability to perform high-quality work with minimum supervision within assigned deadlines
• A creative individual who is a problem-solver
• Reliable and able to work independently
• To operate with the mentality of self-ownership for the work created
• Team-spirited both internally and with the DANAMIC Network
• Passionate about customer experience and hospitality

If this sounds like you and you would like to find out more about this unique and exciting opportunity, then we want to hear from you!

Responsibilities:

• New Device Introduction: Perform tape-out/tooling operations for customer design database and achieve the goal of first pilot success.
• Project coordination: Customer interface and cross department coordination with seamless communications.
• Manage conference calls, meetings and customer visits with professional presentation skills and logistics arrangement for project success.
• Project management: Documentation, summary, meeting minutes and ability to recap keynote of meetings for management team review.

Requirements:

• MS or Bachelor degree in Electrical engineering or relevant.
• At least 5 years of fab working experience and process integration engineering background is preferable.
• Good knowledge in wafer process flow, semiconductor device physics, wafer foundry service flow.
• Strong in problem solving and project management skills.
• Excellent personality, good interpersonal skills, self-motivated, well-organized and able to perform under pressure.

• Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer
• Provide strong leadership in customer related issues
• Oversee the Operation and Customer Service function of the Company
• Ensure smooth coordination between the Operation & Customer Service team for on time delivery
• Responsible for service and product quality assessment including attending to customer's feedback/ service complaints to determine any critical service failure point.
• Maintain a high degree of account management and control
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality, timely delivery, and support.
• Other responsibilities that may be delegated or stipulated by Management.

Requirements:

• At least a diploma or degree in any field
• Operational ability in a diverse environment
• Exceptional customer-facing skills
• Readiness to demonstrate a proactive attitude.
• Excellent verbal and written communication skills.
• Working experience of more than 3 years with managerial or supervisory experience

At Dynatrace, we realized that the traditional post-sales customer journey can be delivered in a better way, and we at Dynatrace are on a mission to fix this!  Our aim is to bring together all post-sales customer experiences under one unified framework – and we call it Dynatrace ONE.  As a Customer Success Managers (CSM) for our enterprise accounts, you will be at the core of this approach, and your main responsibility is to make sure our customers realize and continue to see the value of their Dynatrace investment. 

To excel in the role, you will need to be proactive, entrepreneurial, and resilient, and not to be afraid to challenge the status quo to drive better outcomes.  Your focus will be on renewals and account growth, navigating enterprise organizations, and collaborating with our Champions and account teams to ensure on-time renewals.

Job Description

• Be the trusted advisor and primary post-sale point of contact for a portfolio of up to 30 organizations across APAC region and engage proactively with them on a regular basis
• Leverage your and your team’s expertise to increase adoption and utilization of Dynatrace capabilities
• Demonstrate product capabilities beyond core features to help the customer achieve specific business results and realise maximum value from the product
• Identify opportunities and close additional revenue from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases
• Be accountable for client renewal and retention rates
• Ensure deployment and utilization best practices are implemented and understood, and collaborate with partners and internal consulting functions to drive timely results
• Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery (including Marketing, Sales, Professional Services, Engineering, Finance, Training, Support)

Responsibilities:

• Develop relationships with mature and growing customers and help them unleash the value of Dynatrace through strategic alignement and enablement
• Be the champion of deployment success by mapping out relevant stakeholders and engaging them on relevant value propositions
• Identify additional use cases to be implemented within current book of business
• May support higher-level account managers working on larger accounts from time to time
• Visit client locations periodically to ensure client satisfaction and promote ongoing contract renewal
• Coordinates sales quotations and responds to requests for proposals

• Position :Service Technician(CCTV/Security System)
• Location : Islandswide- Office in Outram
• Working hours : 5 days work week;(8.30am, -6.00pm)
• Salary (commensurate with experience) : Up to $4200 gross ($3500Basic +Transport allowance $400-$750) AWS + Overtime + Performance Bonus + $60 Mobile reimbursement + Birthday leave + Health insurance + allowance
• Duration : Permanent
• Industry : Security system

Main Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Mentor a team of service team members.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Knowledge in IT/Network/Server is an added advantage.
• Independent, self-motivated individual whom is able to work under minimum supervision.

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.   

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.  

Manager Customer Relationship Management
Porsche Singapore Pte. Ltd. (Retail)

Porsche Singapore is seeking an experienced Manager Customer Relationship Management (CRM) to lead the CRM and the in-house Customer Interaction Centre. This role is responsible for governing the customer experience journey through strategic planning, market research, and data-driven insights. The successful candidate will drive customer excitement, satisfaction, and brand loyalty to achieve and exceed KPIs.

• Manage, lead, motivate and empower the Customer Relationship Management Team within the Marketing department
• Manage and lead the in-house Customer Interaction Centre to strengthen luxury positioning and create customer excitement across virtual touchpoints (online chat, social media, inbound and outbound calls, and emails), including handling VVIPs and escalated cases.
• Plan and execute initiatives to drive customer excitement, satisfaction, and brand loyalty through exceptional experiences across all digital and physical touchpoints, ensuring seamless channel integration and a consistently unique brand experience for customers, prospects, and fans, with a focus on achieving and exceeding KPIs.
• Govern the customer experience journey across all channels in alignment with brand positioning, including defining and documenting the journey from prospecting to post-purchase, creating detailed contact plans, leading innovative enhancements to customer touchpoints, and partnering closely with Sales, Aftersales, and Importer teams to ensure a seamless experience and foster long-lasting relationships while increasing customer lifetime value.
• Oversee the Sales Funnel Management by pre-qualifying leads in close collaboration with Sales team and maintaining the CRM system with lead, customer, and vehicle data
• Ensure that all customer information and data are fed into the CRM system, enrich it with market research data (e.g. customer satisfaction survey, market studies) and provide data driven customer insights and recommendations to relevant stakeholders across the organisation
• Conduct data analysis to identify gaps in the customer journey and opportunities for innovation and customer excitement, and create programmes by applying the insights gained into actionable and measurable steps

• Bachelor’s degree in business, marketing or communications, or a related field. 
• 5 to 8 years of relevant experience, preferably in the Automotive, Airlines or Luxury industry. 
• Proficient in MS Office and CRM Systems (e.g. SAP, Salesforce) 
• A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members. 
• Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience. 
• Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures. 
• Deep understanding of customer journey trends, the luxury market, and customer expectations. 
• Self-driven with a proactive learning attitude. 

The Operations Manager – Transport Operations will be responsible for managing the daily logistics, transportation, and distribution functions of the company. This includes optimising routing, managing delivery vehicles and personnel, coordinating with third-party carriers, and ensuring on-time delivery. The ideal candidate will have strong leadership skills, extensive experience in transport operations, and a proactive approach to problem-solving.

Key Responsibilities:

• Manage all aspects of the transport operations, including route planning, fleet management, and carrier coordination.

• Oversee the scheduling and timely delivery of products to customers, distribution centers, and retail partners.

• Develop and implement strategies to improve delivery efficiency, reduce transportation costs, and improve customer satisfaction.

• Monitor and ensure compliance with safety regulations, transportation laws, and company policies.

• Negotiate contracts and manage relationships with third-party logistics (3PL) providers, freight companies, and other transport partners.

• Implement and monitor KPIs related to delivery performance, cost control, and service quality.

• Ensure the maintenance and availability of the company’s fleet, including scheduling regular vehicle inspections and repairs.

• Analyze and report on transport costs, identifying opportunities for savings and operational improvements.

• Collaborate with internal teams such as warehouse management, procurement, and customer service to ensure seamless supply chain operations.

• Implement technology solutions, such as route optimization software or GPS tracking, to improve operational efficiency.

• Troubleshoot delivery issues, delays, and customer complaints, resolving problems quickly and efficiently.

Qualifications:

• Bachelor’s degree

• Strong knowledge of transportation regulations, fleet management, and logistics software

• Proven experience managing third-party carriers and in-house fleet operations.

• Strong analytical skills with the ability to interpret transport metrics and drive improvements.

• Experience in negotiating with carriers and logistics service providers.

• Excellent communication and interpersonal skills to collaborate with internal and external stakeholders.

• Strong problem-solving abilities with a focus on process improvement.

• Ability to work under pressure, handle multiple priorities, and meet tight deadlines.

As a member of our Credit Bureau Operation Team, the candidate will be tasked to fulfil services and processes related to the credit bureau day-to-day operations. One of the main key responsibilities is data management activities directly related to bureau compliance and data contributing members, as well as overseeing daily data loading activities.

The candidate is required to maintain liaison with local clients and stakeholders on their updated business needs. This includes effective communication and coordination with internal and external parties.

In addition, the candidate will need to provide general administrative support and assists in project management for delivery of credit bureau services to clients from proposal/tender, requirements gathering, development, testing/certification, and deployment.

We are looking for a self-driven, accountable, positive team-player with a can-do-attitude and relevant experience in Operations to succeed in this role. The ideal candidate could work in a dynamic and fast paced environment with the capability of overcoming complexities.

What you'll be doing

• Achieve operation efficiency target (e.g. data loading % etc.)
• Ensure timely and accurate loading of data submitted by members.
• Conduct sanity check after loading of data.
• Conduct regular checks on credit bureau members' access and credit check enquiries.
• Retain and safekeep all documentations for compliance / audit purpose.
• Preparation of documents for compliance reporting, regular credit bureau meeting and minutes taking.
• Prepare regular reports for Finance or internal stakeholders.
• Administration and operational role in managing credit bureau members profile, access, and billing.
• Serve over-the-counter report purchase request from members of public.
• Manage clients (credit bureau members and public), internal users and IT on data-related matters and address the matters or issues arising from them.
• Conduct User Acceptance Test and Post Assurance Test for system changes.
• Assume any report or task assigned that is relevant to business operations.
• Office-based to process high confidentiality data.

• Position : Customer Service Manager (Sea Freight)
• Location : Bukit Merah (Few bus stops from Tiong Bahru MRT)
• Working hours : 5 days (Monday-Friday office hours)
• Salary (commensurate with experience): Up to $7500 + AWS +Bonus + Mobile + 14 days Annual leave
• Duration :Permanent
• Industry : Logistics/Freight - MNC

Responsibilities

• Manage and facilitate sea export, sea import, warehousing, trucking activities, and resolve operational issues.
• Lead and supervise the Ocean operation team to ensure high levels of customer satisfaction.
• Implement process improvements to enhance operational efficiency and service quality.
• Develop and maintain relationships with shipping lines, port operators, and other key stakeholders.
• Negotiate pricing, services, and terms with approved vendors and co-loaders to maximize monthly Ocean GP.
• Monitor pre-alert documents from origin offices or sales support (sea import only).
• Ensure compliance with customs requirements, import and export procedures, and all international trade and shipping regulations.
• Track and monitor vessel arrivals/departures and update customers about any deviations.
• Participate in existing and new RFQ or any bidding projects as needed.
• Source rates from service providers as per sales/customer inquiries.
• Coordinate with business partners on sales leads from origin or destination.
• Handle customer inquiries timely and effectively, providing comprehensive solutions for their shipment needs.
• Interface with multiple parties, including customers, warehouses, carriers, and customs, regarding shipment requirements.
• Support Ocean Business Development and Trade Lane Management.
• Prepare invoices for customers and verify subcontractor invoices.
• Ensure compliance with customer Standard Operating Procedures (SOP).
• Prepare and update SOPs for internal use.
• Prepare reports for customers and analyses on department performance for upper management.
• Execute all other ad-hoc instructions from the Managing Director.

Requirements:

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 8 years experience in sea operations within the freight forwarding industry.
• Strong understanding of sea export, sea import, warehousing, and trucking operations.
• In-depth knowledge of customs requirements, import and export procedures, and international trade regulations.
• Proficiency in tracking and monitoring vessel movements.
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

• Position: Admin Assistant (Invoicing/Customer Service)
• Location: West (Tuas - transport provided from Tuas Link MRT)
• Working hours: 5 days, Mon to Fri (8.30am to 5.30pm)
• Salary (commensurate on experience): Up to $2800+ AWS + Variable Bonus + OT
• Duration: Permanent
• Industry: Manufacturer

Main Responsibilities:

• Attend to all service calls via emails, telephone and faxes, co-ordinate all the relevant works with Service Coordinator.
• Compile all the service reports and relevant documents from Service Coordinator to generate invoice.
• Performing daily invoicing functions by using ERP Navision software.
• Issue debit or credit notes for corrections.
• Ensure invoices are processed reconciled, billed accurately and in a timely
  manner.
• Sending the posted invoices with related supporting documents to customers in
  time via email or upload to customer’s given portal.
• Filling documents, general office duties (emails and courier)
• Provide admin support and ad-hoc duties as tasked.

Requirements:

• Minimum N/O/A Level/Diploma Holders in Office Skills
• A basic accounting knowledge
• At least 1-2 years of working experience in related field
• Must be PC literate in Microsoft Office Application

Email to [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

**We DO NOT charge our candidates any referral fee nor bind them with any contract.**

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

• Position : Admin Assistant (Customer Service/Data Entry)
• Location : Tuas - daily company transport to/from Boon Lay and Jurong East MRT
• Working hours : Monday - Friday 9.00am to 6:00pm
• Salary (commensurate with experience) : Up to $3200 + AWS + 14 Days Annual Leave + Variable Bonus + Mobile allowance
• Duration : Permanent
• Industry :Concrete Precast

Main Responsibilities:

• Work as part of admin team to ensure customers the best possible experience on all fronts of the company.
• Check all POs and DOs from internal and external parties to ensure items, quantity, and amount are correct.
• Data entry of information
• Filing, checking and verify documents.
• Office admin including handling phone calls.
• Additional administrative duties when assigned.

Requirements:

• Proficient in software applications, particularly Microsoft Office
• Good communication skills.
• 1-2 years relevant experience preferred.
• well-organized, meticulous and able to work in a fast-paced environment
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Email to [email protected]

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Location: Singapore

Office Work Setup: Hybrid
Availability to Join: ASAP

Job Overview:
We are seeking a highly skilled and dedicated Senior Service Engineer specializing in Data Center Automation (DCA) to join our team in Singapore. As part of a dynamic environment, you will play a crucial role in providing technical leadership and coordination for service activities related to medium engineering complexity. You will ensure that engineering and service disciplines within the AMC sites are efficiently executed, aligning with contract specifications, quality standards, and safety requirements.

This role is ideal for someone with deep knowledge in the data center domain, particularly in handling 800XA control system, and who thrives under pressure, providing 24x7 support with a commitment to solving problems and maintaining customer satisfaction.

Key Responsibilities:

1. 24x7 Service Delivery:

• Provide technical support and troubleshooting for the data center customer installed base in Singapore.
• Ensure timely service delivery with a 2-hour SLA, resolving issues both remotely and on-site.

• Collaborate with project teams during installation, commissioning, and site activities, providing hands-on support to address engineering errors and commissioning challenges.

• Serve as the technical Service lead, offering guidance across engineering disciplines included in AMC projects.
• Foster knowledge transfer from Project Engineering teams and share best practices across different projects and disciplines.
• Develop and implement standard processes and tools.

• Maintain and manage relationships with key customers, identifying new sales opportunities and ensuring customer needs are met.
• Provide specialist support and advisory services for the Sales team.

• Prepare all necessary documents and reports for customer approval.
• Ensure timely reporting of work done and follow-up on outstanding issues.

Challenges:

• Provide 24x7 availability to meet tight schedules and budgets.
• Deliver exceptional service support to customer sites on a rotational basis.
• Navigate the complexities of data center engineering, a rapidly evolving field.

• Experience:
• 4-6 years of experience in data center operations or similar domains.
• Strong background in DCS project engineering or service, particularly with 800XA system.
• Experience with Data Center Automation projects, specifically BMS/EPMS/CMS, is an added advantage.
• Technical Skills:
• Familiarity with data center terms, terminologies, and control systems.
• Competency in Microsoft Office tools and basic computer literacy.
• Personal Attributes:
• Strong interpersonal, organizational, and communication skills.
• Customer service-oriented mindset.
• Ability to work under pressure, managing tight schedules and on-call duties.

About the job

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.

Your assignment

• I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
• I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
• I know our daily and weekly service targets and this drives me to improve our service delivery.
• Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
• I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
• Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
• I ensure safety guidelines are met within the Customer Relations  area.
• I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up  area when required.

• You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. 
• You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. 
• You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management
• Be customer centric, and own customer relationships from implementation onboarding to continuous productadoption across multiple departments, stakeholders, and business users (including first-level technical support).
• Create, identify and qualify upselling opportunities by maintaining regular contact with customers.
• Dedicated point of contact for product training and platform questions.
• Analyze customer behavior and data to formulate strategic engagement plans.
• Proactive strategic engagement with clients.
• Get customer feedback and feature requests for products to contribute to product development and road map.
• Maintain a high degree of advocacy, management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals, growth and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
• Ensure that all issues and incidents are handled and supported in a timely manner

• Minimum 5 years experience in Customer Success & Enterprise Solution delivery roles
• Bachelor's degree
• B2B software experience is preferred / Project Management experience is a plus
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills.
• Strong team, networking and relationship building skills.
• Highly organized, collaborative and detailed oriented
• Good communication skills: able to draw analogies, distill complex situations into simple concepts.
• A Strong sense of urgency and prioritization
• Solid presentation skills; ability to present and discuss strategies and technical information in a manner that builds rapport, able to persuades others, and help customers gain understanding

• Hybrid work arrangements
• Engagement
• Leave benefits

Job Description

As a Customer Service, you will serve as the bridge between our organization, parents, and students. You will need not only excellent communication and problem-solving skills but also a genuine love for children and a strong interest in the education industry. Your responsibilities will encompass customer service and some basic administrative tasks, necessitating exceptional organizational and coordination abilities. Additionally, you will collaborate with passionate colleagues to collectively drive our educational mission forward.

Job Requirements:

• Exceptional communication and problem-solving skills.
• A passion for working with children, along with patience and empathy.
• Strong interest in the education industry, with preference given to those with some knowledge in the field.
• Relevant work experience will be highly regarded.
• Outstanding organizational and coordination skills, with the ability to handle multiple tasks simultaneously.
• A cooperative team spirit, with a willingness to work closely with colleagues.
• We are a Chinese tutoring center, so our working languages need to be both English and Chinese.

We Offer:

• Competitive salary and benefits.
• Career development opportunities, enabling rapid growth within the education sector.
• Participation in a vibrant and friendly team, united in the pursuit of excellence.

Job Highlights

• Your child can receive free Chinese language tutoring
• You can learn a lot about child education knowledge and methods
• Collaborate with supportive and friendly colleagues

If you aspire to make a positive impact in the field of education and meet the above requirements, we encourage you to join us! You will have the opportunity to grow alongside children and contribute valuable experiences to their future. We eagerly anticipate your application and the opportunity to create a brighter tomorrow together!

• Expertly manage a portfolio of accounts, developing relationships, managing stakeholders, and identifying advocates
• Coordinate a swift and smooth onboarding, implementation, and go-live experience for new customers in collaboration with New Business Sales and Solutions
• Identify/track adoption and growth opportunities within existing clients
• Organise monthly/quarterly reviews with customers to minimise friction and churn risk
• Work with Account Managers to identify upsell and renewal opportunities
• Identifying and leading strategic initiatives within the team to improve ways of working, training, customer escalations and revenue execution
• Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning
• Represent the customer internally as a stakeholder for the product, marketing, and other internal teams in order to ensure customers are always central to what we do
• Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
• Help identify patterns for success and best practices within a portfolio, to improve processes and prioritise activities

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

• Position : Customer Service or Admin Assistant
• Location : Near Bencoolen MRT
• Working hours : Monday -Friday, 9.00am-6.00pm
• Salary (commensurate with experience): Up to $3000 + Completion bonus + 12 days annual leave + Medical reimbursement
• Duration : 1.5 year contract convertible to permanent
• Industry : Photoresists and semiconductor

Main Responsibilities:

• Liaising and co-coordinating with customers on sales orders and enquiries
• Invoicing, P/O and D/O, purchasing / receiving
• Order processing
• Administration duties
• Supply chain management duties (back up)

Requirements:

• ITE/Diploma holder with 1-2 years relevant experience
• Possess good customer service & communication skills
• PC literate: MS Office Applications-Excel , Words, PowerPoint and Adobe, ERP systems
• Self-motivated, a team player and can work independently.
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684.

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

We’re searching for a Service Delivery Management Lead to be part of our diverse team of talents here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

• Client Relationship Management: Primary point of contact for our clients. Build and maintain strong relationships, understand client needs and expectations, and work to ensure that services delivered meet or exceed those expectations. Identify potential upselling opportunities and if required get support from the necessary NCS cyber business unit.
• Service Delivery Oversight: Oversee the delivery of services according to agreed-upon service level agreements (SLAs) or contracts. They monitor service performance, address any issues or concerns, and strive to continuously improve service quality.
• Team Leadership and Coordination: Lead and coordinate multidisciplinary teams responsible for delivering services. Provide guidance, support, and direction to team members, ensuring that everyone understands their roles and responsibilities. Align all NCS Cyber security services/talents with the overall project objectives. Build strong relationships with internal and external stakeholders, including IT operations, management, and clients. Onboard new project members and orientate them to client’s environment.
• Problem Resolution and Escalation Management: Responsible for resolving issues and incidents that arise during service delivery. They escalate complex or critical issues to appropriate stakeholders and ensure timely resolution.
• Performance Monitoring and Reporting: Track and analyze key performance indicators (KPIs) related to service delivery, such as response times, resolution rates, and customer satisfaction scores. They prepare regular reports and communicate performance metrics to stakeholders. Continuously seek to improve the efficiency and effectiveness of security service delivery (KPIs). This may involve implementing new technologies or processes or streamlining existing workflows.
• Project Management: Effectively manage the Security Operation team's budget and resources to meet security deliverables.

• Position : Assistant Customer Service/Operation Manager (Sea Operation)
• Location : Bukit Merah (Few bus stops from Tiong Bahru MRT)
• Working hours : 5 days (Monday-Friday office hours)
• Salary (commensurate with experience): Up to $7500 + AWS +Bonus + Mobile + 14 days Annual leave
• Duration :Permanent
• Industry : Logistics/Freight - MNC

Responsibilities

• Manage and facilitate sea export, sea import, warehousing, trucking activities, and resolve operational issues.
• Lead and supervise the Ocean operation team to ensure high levels of customer satisfaction.
• Implement process improvements to enhance operational efficiency and service quality.
• Develop and maintain relationships with shipping lines, port operators, and other key stakeholders.
• Negotiate pricing, services, and terms with approved vendors and co-loaders to maximize monthly Ocean GP.
• Monitor pre-alert documents from origin offices or sales support (sea import only).
• Ensure compliance with customs requirements, import and export procedures, and all international trade and shipping regulations.
• Track and monitor vessel arrivals/departures and update customers about any deviations.
• Participate in existing and new RFQ or any bidding projects as needed.
• Source rates from service providers as per sales/customer inquiries.
• Coordinate with business partners on sales leads from origin or destination.
• Handle customer inquiries timely and effectively, providing comprehensive solutions for their shipment needs.
• Interface with multiple parties, including customers, warehouses, carriers, and customs, regarding shipment requirements.
• Support Ocean Business Development and Trade Lane Management.
• Prepare invoices for customers and verify subcontractor invoices.
• Ensure compliance with customer Standard Operating Procedures (SOP).
• Prepare and update SOPs for internal use.
• Prepare reports for customers and analyses on department performance for upper management.
• Execute all other ad-hoc instructions from the Managing Director.

Requirements:

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 8 years experience in sea operations within the freight forwarding industry.
• Strong understanding of sea export, sea import, warehousing, and trucking operations.
• In-depth knowledge of customs requirements, import and export procedures, and international trade regulations.
• Proficiency in tracking and monitoring vessel movements.
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team:
- Minimum 2 years of experience in customer service and dispute management via a corporate setup
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Professional interpersonal and communication skills (Emails, Calls and In-person)
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive and committed with a positive learning attitude
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is required
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

What you get to do in this role:

• Build coalitions with fellow Business Unit leaders and extended team members to champion ITSM and ITOM practices and GTM strategies.
• Build and drive sales strategy at a GEO level in conjunction with Field Sales and Pre-Sales Leadership, Professional Services, Marketing, Alliances & Channels and Sales Operations teams to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Act as the central conduit to Global Business Unit Sales Leadership teams and Field Sales Leadership
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by assisting Sales Directors, PLS and Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business, both locally and with Global business units for each product line
• Achievement of annual sales goals on a quarterly and annual basis is required
• Build effective working relationships with Solution Consulting, Product Development, Customer Success, Professional Services, Marketing and the ServiceNow executive team

About Us:
Waffle Aunty is a beloved spot for those who crave delicious, freshly-made waffles with a variety of toppings. We pride ourselves on delivering excellent customer service and mouth-watering treats that keep our customers coming back for more.

Job Responsibilities:
As a Full-Time Service Crew member, you will be an essential part of our team, ensuring that every customer enjoys their experience at Waffle Aunty. Your responsibilities will include:

• Taking Orders: Greet customers warmly and accurately take their orders.
• Making Orders: Prepare and bake waffles to perfection, ensuring each order meets our high standards.
• Fulfilling Delivery Platform Orders: Efficiently manage and prepare orders for delivery platforms.
• Cashiering Duties: Handle cash transactions, process payments, and manage the register.
• Basic Housekeeping: Maintain a clean and organized workspace, ensuring that all areas of the establishment are tidy.
• Preparation and Filling of Toppings: Prepare, stock, and refill a variety of delicious toppings to ensure a smooth operation.
• Ad Hoc Duties: Assist with any additional tasks as needed to support the team and ensure smooth operations.

Requirements:

• Food Safety Certification: Must possess a valid Food Safety Hygiene Certification.
• Passion for Baking: A love for baking and a keen interest in creating delightful treats.
• Customer Service Excellence: A friendly and customer-oriented approach with a commitment to providing excellent service.

Why Join Us?

• Be a part of a friendly and dynamic team.
• Opportunity to learn and grow within the food service industry.
• Contribute to a well-loved local business.

How to Apply:
If you’re enthusiastic about baking and providing top-notch customer service, we’d love to hear from you! Please send your resume and a self introduction to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

This position is not open to third party recruiting agent.