Job Descriptions

• Ensure the smooth running of Kiosk operations
• Provide excellent customer service and ensure orders accuracy.
• Work in a team to attain high standards of product quality & service.
• Able to work independently during off peak hours
• Ensure that all in-store facilities conform to sanitary regulations and to ensure strict compliance with MOH’s legislation and Company’s policies and procedures.
• Operation includes closing/opening & clean up
• Perform other related tasks as assigned by managers and supervisors.

Job Requirements

• Driven and willing to learn.
• Able to work independently in a fast-paced environment.
• Able to commit rotational shift, weekends and public holidays.
• Beginners are welcome

Benefits

• Monthly Incentives
• Variable Bonus
• Meal & Uniform provided
• Annual Leave & Medical Leave

Working hours

• 5 days work week

• You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. 
• You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. 
• You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management
• Be customer centric, and own customer relationships from implementation onboarding to continuous productadoption across multiple departments, stakeholders, and business users (including first-level technical support).
• Create, identify and qualify upselling opportunities by maintaining regular contact with customers.
• Dedicated point of contact for product training and platform questions.
• Analyze customer behavior and data to formulate strategic engagement plans.
• Proactive strategic engagement with clients.
• Get customer feedback and feature requests for products to contribute to product development and road map.
• Maintain a high degree of advocacy, management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals, growth and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
• Ensure that all issues and incidents are handled and supported in a timely manner

• Minimum 5 years experience in Customer Success & Enterprise Solution delivery roles
• Bachelor's degree
• B2B software experience is preferred / Project Management experience is a plus
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills.
• Strong team, networking and relationship building skills.
• Highly organized, collaborative and detailed oriented
• Good communication skills: able to draw analogies, distill complex situations into simple concepts.
• A Strong sense of urgency and prioritization
• Solid presentation skills; ability to present and discuss strategies and technical information in a manner that builds rapport, able to persuades others, and help customers gain understanding

• Hybrid work arrangements
• Engagement
• Leave benefits

• Expertly manage a portfolio of accounts, developing relationships, managing stakeholders, and identifying advocates
• Coordinate a swift and smooth onboarding, implementation, and go-live experience for new customers in collaboration with New Business Sales and Solutions
• Identify/track adoption and growth opportunities within existing clients
• Organise monthly/quarterly reviews with customers to minimise friction and churn risk
• Work with Account Managers to identify upsell and renewal opportunities
• Identifying and leading strategic initiatives within the team to improve ways of working, training, customer escalations and revenue execution
• Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning
• Represent the customer internally as a stakeholder for the product, marketing, and other internal teams in order to ensure customers are always central to what we do
• Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
• Help identify patterns for success and best practices within a portfolio, to improve processes and prioritise activities

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

We’re searching for a Service Delivery Management Lead to be part of our diverse team of talents here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

• Client Relationship Management: Primary point of contact for our clients. Build and maintain strong relationships, understand client needs and expectations, and work to ensure that services delivered meet or exceed those expectations. Identify potential upselling opportunities and if required get support from the necessary NCS cyber business unit.
• Service Delivery Oversight: Oversee the delivery of services according to agreed-upon service level agreements (SLAs) or contracts. They monitor service performance, address any issues or concerns, and strive to continuously improve service quality.
• Team Leadership and Coordination: Lead and coordinate multidisciplinary teams responsible for delivering services. Provide guidance, support, and direction to team members, ensuring that everyone understands their roles and responsibilities. Align all NCS Cyber security services/talents with the overall project objectives. Build strong relationships with internal and external stakeholders, including IT operations, management, and clients. Onboard new project members and orientate them to client’s environment.
• Problem Resolution and Escalation Management: Responsible for resolving issues and incidents that arise during service delivery. They escalate complex or critical issues to appropriate stakeholders and ensure timely resolution.
• Performance Monitoring and Reporting: Track and analyze key performance indicators (KPIs) related to service delivery, such as response times, resolution rates, and customer satisfaction scores. They prepare regular reports and communicate performance metrics to stakeholders. Continuously seek to improve the efficiency and effectiveness of security service delivery (KPIs). This may involve implementing new technologies or processes or streamlining existing workflows.
• Project Management: Effectively manage the Security Operation team's budget and resources to meet security deliverables.

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team:
- Minimum 2 years of experience in customer service and dispute management via a corporate setup
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Professional interpersonal and communication skills (Emails, Calls and In-person)
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive and committed with a positive learning attitude
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is required
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

• Ward/ SOC/ Clinic Settings opening
• No Experience welcome
• 5/ 5.5 days work week Opening

Job scope

• Perform admission process
• Answering to patient enquirers
• Assisting with registration
• Other ad- hoc duties

Job Requirements

• Min GCE O/N level and above

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

* We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. *

“ JOBSTUDIO WILL NOT SOLICT ANY MONEY , REQUEST TO USE YOUR BANK ACCOUNT FOR BUSINESS OR REQUEST YOU TO TRANSFER ANY MONIES TO ANY PARTIES , PLEASE BE AWARE OF SCAMS IMPERSONATING JOBSTUDIO AND OUR EMPLOYEES , YOU MAY CALL OUR OFFICE DIRECTLY AT 64221390 FOR VERIFICATION. WE WILL NOT BE LIABLE FOR LOSS ARISING FROM SCAMS.”

JOBSTUDIO Pte Ltd

License No.: 10C4754

Personnel Name: Hoh Mei Ling

Personnel Registration No.: R21103150

Summary of Role

• Responsible for maintaining and providing technical service to the dialysis units in the country
• Conducts minor repair & inspection of Reverse Osmosis system
• Liaise with the Technical Service Manager on update of technical activities
• Provide technical support to the Clinical Resource Specialist in trials and installations
• Working as part of a team with Sales / Clinical services to increase product penetration
• Provide end user training for machine operation and phone support for minor technical issues
• Assist customer service with technical clarification of customer orders
• Active involvement in acquiring new business and assist maintaining existing ones
• Standby duties will be allocated on weekends, Public Holidays and after business hours via rotating basis

Key Accountabilities

• Planning & Scheduling of Preventive Maintenance for all equipment to minimise down time
• Ensure all services are carried out on time and in a professional manner
• Provide local support in executing necessary repairs, retrofits and technical modifications as and when required by the Global Technical Team for upgrades or Field Safety Corrective Actions
• Educate staff in the hospitals on the operation of our machines
• Maintain an adequate Spare Part Kit and ensure that all modules are repaired
• Issue service report upon completion of all installations, repair jobs and maintenance tasks
• Ensuring that all service reports are input into the Technical Service Database and hardcopy Service Report to be submitted on regular basis for selected external customers
• Maintain Database on all equipment sold and on trial or loan on a monthly basis
• Troubleshooting support by telephone and e-mail
• Support Customer service with technical enquiries

Qualifications and Experience

• Biomedical degree preferable for Hemodialysis/Peritoneal Dialysis service
• Suitable Electronic and/or plumbing qualifications
• Knowledge of dialysis therapy would be added advantage
• Knowledge of RO systems would be an added advantage Hemodialysis
• Computer literacy (Word, Excel and PowerPoint)
• Good organisational, communication and interpersonal skills
• Ability to prioritise, organise own work with minimum supervision
• Ability to work in a team, set priorities and meet deadlines
• Ability to work in a fast pace and at times pressurizing environment

Only shortlisted applicants will be notified.

What you get to do in this role:

• Build coalitions with fellow Business Unit leaders and extended team members to champion ITSM and ITOM practices and GTM strategies.
• Build and drive sales strategy at a GEO level in conjunction with Field Sales and Pre-Sales Leadership, Professional Services, Marketing, Alliances & Channels and Sales Operations teams to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Act as the central conduit to Global Business Unit Sales Leadership teams and Field Sales Leadership
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by assisting Sales Directors, PLS and Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business, both locally and with Global business units for each product line
• Achievement of annual sales goals on a quarterly and annual basis is required
• Build effective working relationships with Solution Consulting, Product Development, Customer Success, Professional Services, Marketing and the ServiceNow executive team

Job Scope

· Handle and prepare import and export shipping documentation (Land/Air/Sea Freight)

· Liaise with forwarding agents, clients, and the warehouse department.

· To make sure clients' goods are sent on time and send billing of the invoices.

· Responsible for clients' inquiries such as tracking and tracing shipments.

· In charge of administration matters relating to the Air and Sea operation set-up.

· The person is responsible for communicating with the customers/distributors on their solution needs and after-sales needs.

· The job will require providing the quotation, sales follow, sales forecast, and sales presentation.

· Generate and review sales quotations, order processing, and invoicing.

· Review customer sales orders, proposals, purchase orders, and related information.

· Preparation of documents for sales operations, customer-related reports to management, sales and customers as required.

· Generate price list for sales team, based on information from principals. Monitor &update sales team with relevant information from principals.

· Effectively engage with external customers, suppliers, financiers and internal colleagues including shipping, finance, technical, service, sales and marketing, as required.

· Provide admin support where necessary.e.g. filing, data entry, retrieval of documents, or any other duties assigned.

Job Requirements

· Min. Diploma and above in logistics/ Supply Chain or equivalent

· At least 1-3 years of relevant shipping experience

· Knowledge of MS Excel, Words, Microsoft Dynamic Navision 365 and control of documents.

· Proficient in handling shipping documents and familiar with INCOTERMS

· Have customer service skills.

· Have knowledge of HS code and Strategic Goods Control preferred.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description:

1. Management of Customer requirements:

• Quantum Interrogation
• Market Research
• Alternate PN / Technical Research
• IPC investigation
• Commercial awareness of contractual definitions

2. Customer Order Management:

• Assessment of Customer Payment Viability
• Negotiation and Procurement
• Vendor Quality Approval Process
• Quantum Processing (end to end process)
• Interface with other departments to facilitate on time delivery
• Exchange Order Management – make best use of company systems and tools to identify cores and resolve quarantine or trace issues
• Take responsibility for assisting in the identification and acceptance of core components as requested.
• Off Core return Management
• Warranty / RMA / Reliability Management
• Credit Note and Query Invoice follow up
• Responsibility for assisting in the identification and acceptance of core components as requested
• Provide assistance in ensuring payment for services provided

3. Customer Service and Interface:

• Day to day Communication & Interface with Customers / Vendors
• Coordinate contractual review meeting with customer base.
• Management of operational performance data against contractual targets
• Exceeding Customer Expectation and Company standards
• Creation & updating of Customer Procedure Sheets
• Monitor and ensure satisfactory response to any customer query received including escalation as required and regular feedback. Use Quality systems to understand any process failures and work constructively with others to identify root causes and address them, including any necessary process improvements.

Expectations:

• Team player with good communication skills
• To strive for continuous improvement
• Attention to detail
• Capability to multitask and prioritise workloads
• Self-motivated
• Problem solve

Requirements:

• Good communication skills
• Ability to prioritise and manage workloads
• Ability to manage relationships with existing & new customers
• Excellent computer literacy and proficient in Microsoft Word, Excel and Outlook
• Good communication skills both verbally and written
• Commercial acumen developed through sales experience
• 1-2 years of related experience

Good to have:

• Quantum knowledge
• Aviation/Aerospace knowledge & experience
• Proficient in Microsoft Word, Excel and Outlook
• Negotiation skills to help maximise profits
• Ability to manage and nurture relationships with current and new customers

Imagine a fun-filled, appreciative environment where you enjoy helping your colleagues and customers out! As a walking Mr/Ms Sunshine, you enjoy being involved in a variety of key business functions and collaborating with different teams!

If thinking about these puts a smile on your face, you may be the next Customer Relations Associate we’re looking for!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best Science & Math learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research, data-driven methodologies and have one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for Science & Math.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 17 teams. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with additional offices in China, the Philippines and Malaysia. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are on the lookout for our next Customer Relations Associate who enjoys helping customers and is unafraid of learning new things.

If you like the prospects of working in a close-knit team, leveraging tech to work hyper-efficiently while tackling challenges head-on, we’d love to have you on our team!

[Your Growth]

As our Customer Relations Associate, you will have the opportunity to:

• Receive structured mentorship and training to gain the skills you need to excel in the role.
• Develop a strong understanding of our products and operations through inter-departmental functions and interactions.
• Join our vibrant, close-knit Customer Care team that is the pillar of The Pique Lab: Our Customer Care team members are known for delivering a consistently exceptional customer service experience across different platforms to our customers.

[Your Role]

As the first point of contact for our customers, you’ll be responsible for the following tasks:

• Deliver a pleasant walk-in experience by attending to enquiries professionally: You’ll greet our customers warmly & see how we can best help our customers with their challenges. This will include guiding them to the correct centre or classroom and helping them understand which course best suits their learning needs!
• Develop strong product knowledge to make appropriate recommendations to our customers: You’ll learn to communicate the key takeaways of each course to our customers. Don’t worry: you’re not expected to hard-sell our programmes & hit any sales targets.
• Assist with critical operational activities: You’ll be the bridge between different teams to ensure daily operations run smoothly. This will include reaching out to parents/students for issues onsite and online, troubleshooting technical difficulties during online classes, and ensuring accurate, timely delivery of learning materials.
• Manage essential administrative tasks: You’ll be a strong support to our back-end operations such as receiving courier deliveries, supporting data entry & attendance-related matters, and ensuring that our pantries are always well-stocked!

[You, Our Ideal Customer Relations Associate]

[Education]

A Diploma or equivalent from a local Polytechnic. It's a plus if you hold a Diploma in Communications, Business Management or Hospitality Management.

[Skills & Experience]

• Strong Communication Skills: You should be able to communicate effectively in written and spoken English. (We don’t need you to speak in Queen’s English. You will be fine so long as your grammar is accurate and you sound comprehensible.)
• Patience & Understanding: Dealing with customers with varied expectations is part & parcel of this role. Each of our customers is unique so we would like to work with someone who is able to adapt & manage their requests effectively.
• [BONUS] Prior Customer Service Experience: It's a bonus if you have prior experience managing a front desk in an education, medical, fitness, retail or hospitality environment.

[Traits]

• Organised & Detail-Oriented: You’re able to handle multiple tasks with accuracy and attention to detail.
• Team Player Mentality: You’re always ready to lend a helping hand to our team members and customers.

[Your Welfare]

1. [Biggest Takeaway] Mentorship, Training & Regular Feedback
2. Market Competitive Remuneration:Junior Associates: S$2.6K to S$3K/month, Senior Associates: S$3K to S$3.5K/month
   Depends on our assessment of your attitude, aptitude, along with any relevant skills & experience that you can bring to the table
3. Annual Performance Bonus (… up to 3 months bonus for outstanding performers!)
4. Career Progression Opportunities
5. Medical, Dental & Vision Benefits
6. Technology Benefits
7. Up to 16 Days of Paid Vacation Leaves
8. Paid Birthday Leave
9. Paid Marriage Leaves
10. Paid Compassionate Leaves
11. Time-Off From Work For Errands
12. Wellness Breaks
13. Fully-Stocked Pantry
14. Free Meals on selected school holidays & weekends
15. Company Socials (On top of team socials!)
16. Fruity Fridays Care Packages

[Work Information]

• Office Location: 1 Selegie Road, #07-01, GR.iD, Singapore 188306 (Nearest MRT: DT21: Bencoolen MRT & CC1/NE6/NS24: Dhoby Ghaut MRT)
• Attire: Business Casual
• Working Arrangement: Hybrid (1 day work-from-home)
• Work Days: 5-day Work Week, 40-Hour Workweek
• Types of Work Schedules:
  Work Schedule A (4 weekdays and 1 weekend), from S$2.6K onwards
• 2 Weekdays: 12PM to 7PM
  2 Weekdays: 12PM to 9PM (includes 1-hour dinner break)
  1 Weekend: 8AM to 7PM (includes 1-hour lunch break)
  
  Work Schedule B (3 weekdays and 2 weekends), from S$2.8K onwards*
• 1 Weekday: 10AM to 7PM (includes 1-hour lunch break)
  2 Weekdays: 12PM to 9PM (includes 1-hour dinner break)
  2 Weekends: 8AM to 5PM & 10AM to 7PM (includes 1-hour lunch break)
  

*As our operational demands are higher during the weekends, we greatly appreciate your availability and commitment to working on both Saturdays and Sundays. We offer the opportunity for additional compensation of up to S$200 per month for individuals who can commit to Work Schedule B on a long-term basis.

Working Location:Caldecott
Contract Duration: 6 Months Contract
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm

Basic Salary: $2,980 per month

Responsibilities:

· Conduct activities and interview PwDs.

· Review and synthesize the literature for research, manage and analyse data

· Perform administration duties including documenting notes, arranging appointments, preparing materials for submitting reports.

· Carry out any other duties as assigned.

Job Requirements:

· Bachelor’s Degree in Psychology / Social Work / Social Sciences or other relevant disciplines.

· Comfortable working with PwDs and their families.

· Proficient in SPSS, R or Python

· Immediate Starters are preferred

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

An Executive Floor Guest Service Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of Executive Floor Guests throughout their stay at the hotel by ensuring that enquiries receive are respond to, advised and information are being delivered when requested.

What will I be doing?

As an Executive Floor Guest Service Executive, you will serve on the Front Office team at the Executive Floor to provide food and beverage services to Executive Floor guests and VIPs during the operational hours of the Lounge. He / she assists the Executive Floor Team in the daily check in and check out as well as the executive floor lounge operation. An Executive Floor Guest Service Executive truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Assist in “WOW” experience of guests.
• Serve as the main point of contact for Executive Lounge and VIP guests and ensure hotel departments are fully briefed on Guests requirements.
• Deliver the highest quality and brand service standards to consistently meet and exceed Executive Floor and VIP guests’ expectations
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Provide food and beverage services to Executive Floor guests, assists in the daily check in and check out as well as the Executive Floor lounge operation.
• Ensure that the Executive Floor equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
• Manage queue at the front desk and assist with the arrivals and departures at the front desk when required.
• Be knowledgeable in the preparation and serving of alcoholic and non-alcoholic beverages.
• Ensure that F&B setups during various offerings are maintained and coordinated to the agreed standards with Chef
• Welcome Executive Floor Guests on arrival and assist them during their stay and efficiently answer enquiries and any complaints.
• Maintain the required level of inventory on F&B items and Guest amenities.
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.
• Project a professional image and manner with an emphasis on hospitality and Guest service.
• Actively take part in training where and when required, attend formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
• Collect daily requisitions of food and amenity items from Receiving and Stores, ensuring that only quality items are accepted and then prepared.
• Manage the inventory of food stock, ensuring that items are not wasted and are handled correctly.
• Clean and tidy the Executive Floor Pantry on a daily basis, ensuring that it is free from rubbish and that it adheres to health and safety standards.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
• Solicit and provide feedback to the Executive Floor Manager on guest comments and any operation issues.
• Ensure that the Lounge and Reception areas are kept in clean and presentable conditions at all times
• Handle food and beverages in a safe, hygienic and professional way, ensuring that all caution is taken when handling food and when cleaning in order to prevent sickness and contamination.
• Comply with Hotel security, fire regulations and all health and safety legislation
• Familiarize with Hotel and Executive Floor policies.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Undertake tasks as instructed by the Executive Floor Manager
• Serve your role and Team in an environmentally-conscious manner
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Executive Floor Guest Service Executive serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 2 years of previous experience in the luxury hotel, leisure or retail sector or has Front Office experience
• Familiarity with luxury food & beverage sequence of service
• Calm, efficient, resourceful and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to listen and respond to demanding Guest needs
• Multi-lingual
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Guest Service Executive at Conrad Hotels and Resorts engages with our guests throughout their entire hospitality experience. From check-in to check-out, to resolving guest challenges and fulfilling guest’s requests during their stay. The Front Desk Team is always prepared to respond to guest requests promptly and in a courteous and genuine manner, and more.

What will I be doing?

As a Front Desk Guest Service Executive, you will serve on the Front Office team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Desk Guest Service Executive truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Check guest arrival reports prior to guest’s arrival and coordinate with Housekeeping on room allocations.
• Be responsible for special requests on room assignments such as e check-ins, digital key check-in, and Kerbside check-in.
• Welcome guests and efficiently handle the check-in and check-out procedures, adhering to the hotel's brand standards and Forbes guidelines, all while maintaining a warm and welcoming demeanour.
• Ensure that all registration cards are signed upon guests' arrival and that the check-out cashiering procedure is accurately executed.
• Promote and administer Hilton marketing programs and Hilton loyalty program, Hilton Honors, and provide necessary amenities to Hilton Honors members accordingly.
• Ensure all rooms meet the highest quality standards and include all requested preferences and amenities before Guest arrival.
• Serve as the main point of contact for guests and ensure hotel departments are fully briefed on Guest requirements
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Attend to Guest complaints and issues and to handle them first before escalating to the Assistant Manager or Manager on Duty
• To be able to handle room reservation related enquiries
• Manage the Reception Desk by ensuring stocks are replenished accordingly
• Support new team members in any areas that they are not yet competent to handle independently
• Familiarize with credit policies and maintain accurate log of credit arrangements
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Maintain a warm and friendly tone at all time when answering, transferring and ending a phone call
• Ensure all wake up calls take place at the correct time and day
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Follow company brand standards and Forbes guidelines.
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Review all-upcoming groups within the next 7 days and do all necessary preparations where possible
• Ensure that Bell Service have enough manpower to handle group arrival and departure
• Ensure close communication with the Bell Service team
• Produce a weekly Group Movement sheet, advising all departments of relevant information, i.e. venue for breakfast etc.
• Review in-house groups which had arrived on the previous day and ensure that follow ups had been completed
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Guest Service Executive serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• 2 years of experience in a luxury hotel, leisure or any customer service experience related sectors
• Possesses the ability to work effectively under pressure and manage stressful situations, especially during peak periods, while maintaining meticulous attention to detail.
• Demonstrates exceptional interpersonal and communication skills aimed at ensuring overall guest satisfaction.
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with Guests
• Computer literate and able to navigate through Hotel systems
• Professional manner with an emphasis on hospitality and guest service
• Proven ability to listen and respond to demanding Guest needs
• Conflict resolution experience

Job Description

1. Prepares tables for meals including set up of items.
2. Take orders and serve food in the self-service counter and in the table if needed.
3. Familiarise with restaurant’s menu and be able to explain it to the customers who are unfamiliar with the Filipino Cuisine.
4. Utilise the POS system to increase the sales, print checks, close checks and complete cash out procedure.
5. Ensure that work station is stocked with appropriate condiments at all time.
6. Ensure adherence to safety,sanitation and hygiene policies.
7. To perform other related duties as required by Restaurant Manager.

Job Requirements:

1. At least 1 year experience in relevant position.
2. A certificate on Food Hygiene is an advantage.
3. Able to converse in English.
4. Respectful and able to foster teamwork.
5. With good guest service skills.

Responsibilities:

• Solutions Provider: Offer managed and unified communications solutions for enterprise and contact center telecommunications.
• Client Relationship Management: Build and maintain strong relationships with both existing and potential clients.
• Needs Assessment: Understand client requirements and provide customized solutions.
• Sales Pipeline Management: Develop and expand your sales pipeline by identifying and pursuing new business opportunities.
• Performance Review: Regularly assess your sales performance and create strategies to meet or exceed targets.
• Consulting and Support: Provide consulting and after-sales support to ensure successful implementation and client satisfaction.
• Team Collaboration: Work closely with internal sales support and technical teams to deliver optimal solutions.

Requirements:

• Education: Minimum Higher Nitec or equivalent.
• Experience: Fresh graduates are welcome to apply.
• Interest in Sales: Strong passion and interest in sales.
• Knowledge Advantage: Understanding of IT and Unified Communications (UC) products is a plus

Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:

1. Current Salary:
2. Expected Salary:
3. Availability:
4. Reason for leaving your current job:

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

Responsibilities:

• Respond promptly and professionally to customer inquiries and requests.
• Provide technical advice and support to Architects, Consultants, Contractors, and Building Owners.
• Visit customers as needed to assist with sales and customer service issues.
• Collect cost information, prepare quotations, handle tender submissions, and follow up regularly.
• Manage and nurture relationships with key accounts, identify potential new customers, and develop new business opportunities.
• Ensure timely updates of quote activities in line with the Sales Department's standard processes.
• Take ownership of assigned projects and focus on winning key projects to meet set order targets.
• Understand customer business outcomes and provide comprehensive solutions to meet their needs.
• Achieve sales targets set by the company and develop new business opportunities within Singapore.

Requirements:

• Degree or Diploma in Electrical or Mechanical Engineering.
• 3 to 4 years of sales experience in the construction industry.
• Ability to understand mechanical and electrical fitments and interpret drawings.
• Knowledge of ACMV (Air Conditioning and Mechanical Ventilation), M&E (Mechanical and Electrical), Smoke Control Systems, or Fire Alarm Systems is an advantage.
• Strong written and verbal communication skills, with comfort in customer-facing situations.
• Proficiency in MS Word, MS Excel, and MS PowerPoint.
• Commitment to delivering high levels of customer service and satisfaction.
• Preferred to have own transportation.

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

Key Responsibilities:

1. Manage Daily Operations: Oversee the Service Department’s daily operations to ensure high-quality, profitable, and efficient completion of work within budget constraints.
2. Monitor Costs: Track and control departmental running costs, implementing financial plans and budgets as part of ongoing management.
3. Oversee Regional Teams: Supervise service teams across Singapore, Malaysia, and Indonesia, ensuring their service work progresses smoothly and effectively.
4. Evaluate Practices: Assess current practices across the region, identify areas for improvement, and implement plans to enhance service quality, efficiency, and effectiveness.
5. Standardize Procedures: Develop, implement, and review standard operating procedures to standardize practices with suppliers and agents, and define technical staff duties.
6. Ensure Compliance: Implement and maintain health and safety standards to ensure regional compliance with laws and regulations.
7. Customer Service Index: Establish and maintain a system to record and address client-reported faults efficiently and effectively.
8. Warranty and Fault Management: Collaborate with shipyards to handle warranty claims, assess reported faults or defects, and administer warranties for clients.
9. Additional Tasks: Undertake other related tasks and activities as reasonably requested or directed.

Job Requirements:

• Certification in one of the following disciplines: Diesel Mechanics, Electrics (AC & DC), Refrigeration/Air Conditioning, or Shipyard Engineering.
• Experience with Sanlorenzo, Bluegame, Swan, Fairline, or Axopar is advantageous.
• Broad understanding of modern pleasure vessel systems, including mechanical, electrical, water systems, air conditioning, refrigeration, and hydraulics.
• Proficiency in English, including the ability to read service manuals and wiring diagrams, and to work with technical documentation and emailed instructions from various parties.
• Skilled in MS Office applications with strong computer and internet proficiency.
• Minimum of five years in customer service, preferably in the marine industry.
• At least three years in a managerial role with exceptional organizational and supervisory skills.
• Proven leadership skills to guide team members on technical issues and deliver accurate testing/analytical data and technical assessments.
• Culturally sensitive, maintaining good relationships with clients, staff, and contractors while respecting local customs and standards.
• Strong interpersonal and communication skills, with a passion for customer-focused service and a drive for excellence.

Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:

1. Current Salary:
2. Expected Salary:
3. Availability:
4. Reason for leaving your current job:

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

• Print laundry log sheet from Knowcross system and monitor that Housekeeping Runner brings down all recorded room number parcel to laundry department
• Notify housekeeping for recorded parcels not brought down to ensure timely collection of laundry parcels from guest rooms
• Communicate with guest to highlight discrepancies or clarify matters by leaving voicemail and speak to guest to seek verification for major defect. If guest is not in to verify, item with major defect is to be return undone with a letter of explanation and consent for cleaning
• Billing and proper keeping of daily bills
• Administer on hold parcel record, stain letter, rejected item, daily guest works assembly report, buddy parcel and others
• Ensure items found from garments or from the processing centre are returned to the rightful owner and re-directed to the Lost and Found Department for further follow up
• Prepare daily sales summary, function report, cashier report and casting of charges
• Conduct monthly inventory of laundry supplies to prepare for next orders
• Follow up on every written order to ensure that all cleaning request forms are received by the required time
• Maintain adequate stock of forms relevant to the Valet Operations
• Attend to guest complaints or clarifications in the absence of the superiors
• Maintain cleanliness of all office equipment in the general office which include time stamp machine, cashiering system, computers, typewriters, etc, and proper housekeeping of laundry supplies storage room
• Be familiar with the locations of guestrooms, storage place of guestroom amenities and guests’ items, etc.

Location: Singapore (Hybrid)

As a Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence services and solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You’ll be responsible for driving product usage and adoption, as well as facilitating account growth/retention via tailored success plans. You’ll leverage your prior experience in customer success and cyber security to foster successful and long term client relationships with Recorded Future. Don’t miss your opportunity to become a Futurist!

Recorded Future’s Intelligence Services mission is to partner with our clients to deliver successful security outcomes and business value from our solutions and services. Your days will be spent working closely with our clients to ensure that they are effectively using our intelligence cloud and services to positively impact a range of security functions including security operations, incident response, threat research, vulnerability management, risk, and geopolitical / physical threat teams.

What You’ll Do:

● Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and more

● Drive product adoption across a diverse portfolio of the company’s clients across APJ

● Execute our client engagement strategy by delivering comprehensive Success Plans

● Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services

● Identify, assess, and escalate account risk factors and orchestrate remediation efforts

● Work closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businesses

● Learn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver value

● Regularly capture and internally share your customers’ experience with Recorded Future

● Be ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retention

What You’ll Bring to the Team:

Knowledge:

● Demonstrated experience in Customer Success and enablement principles

● Strong understanding of Cyber/Information Security fundamentals

● Familiarity with Project Management processes, strategies, and methods

Competencies:

● Passion and drive for making customers happy and successful

● Positive, collaborative, and energetic attitude with a strong desire to make an impact

● Polished and professional approach for delivering customer engagements

● Proven history of successfully managing multiple, often competing priorities simultaneously

● Experience designing and executing communications and/or customer success programs

● Superb communication skills with an ability to convey complex concepts to all levels of client personnel–from an analyst up to the CISO

● Demonstrated passion for cyber security and intelligence

Requirements:

● Bachelor’s degree or 3+ years of relevant Customer Success and SaaS work experience

● A native Korean speaker and fluent in English is essential as this role requires interactions with Korean clients

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Jakarta Dubai and Philippines.
We are seeking a mature and responsible individual capable of managing both our studio branch and our esteemed customers. The goal is to enhance member engagement, satisfaction, renewal rates, and cultivate advocates for our brand.

Job descriptions:

Customer Care Team - Welcome and On-board New Members

- Welcome new members, provide support in starting their wellness journey
- Engage and build rapport with members to gather early feedback

- Follow through the new member onboarding process and completeness of membership profile

Customer Care Team - Engage Existing Members
- Personalised Check-in message at 1/3/6 months
- Review members attendance & frequency
- Check in with members who stop coming regularly
- Track and prepare Birthday Cards

You will also be tasked with overseeing the operational control of your branch, collaborating closely with the Head of Operations on a daily basis to enhance efficiency and effectiveness.

Requirements:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Previous experience in customer service or a related field is preferred
• Able to handle cleaning duties such as mats sanitising, studio upkeep, toilet hygiene and wrapping up the studio by end shift
• Admin background is a must

Available working hours:

• Full time from Mon - Fri 7am to 3pm
• Able to commit weekends/PH 8.30am - 5.30pm
• Part time from 4-10pm on weekdays, weekends/PH 8.30am - 5.30pm
• Locations available Kovan, Katong, Bukit Timah and Thomson

Training will be provided.

Your Career

This Alliances Business Manager role will develop the full 360 degree Telco Service Provider (SP) partner led growth from leveraging partner teams and reach, especially for Managed Services. Reporting to the JAPAC Strategic Alliances Director, you will center your role on developing and growing partner led opportunities with SP partners who actively drive revenue for their business in Managed Security Services.

You will build the Go-to-Market (GTM) Plan for SP across the JAPAC Theatre as follows:

* Identify Focus Area Telco Service Providers (among the 6 geographic Areas of JAPAC Theatre)

• Executive & Business Unit Structures

• Unique Differentiator/s for each SP

• Solution Offerings to Embed PANW

* Execute & Enhance the GTM Plan

• Execute Joint Planning with Focus Partners

• Oversee Joint Solution Development

• Clarify or Develop the Market Messaging & Positioning

• Encourage Joint Sales, Presales, Channel Teams and Delivery Enablement

• Collaborate with Marketing for Demand Generation Campaigns

You will be responsible for educating and engaging the sales account teams within partners and at PANW on the benefits of tri-party collaboration. We win by deliberate joint account engagement to solve our joint customers biggest challenges of securing their digital way of life. Success in the role will also require developing a strong internal network across PANW teams, including Sales, Marketing, Area Channel Business Managers, Sales Engineers and most importantly our speedboat solutions specialists.

Your Impact

• Grow SP partner-led transactions - New Customer Acquisitions

• Embed PANW solutions into SP partners service offerings

• Business development with partners involvement to help activate them on PANW offerings

• Build a strong business network within the Area channels organizations - It is your responsibility to continue to nurture and grow your network

• Engaging with key stakeholders (PANW Area and Channel leadership, Channel Business Managers, Distributor Business Managers) to build and execute on a your SP channel plan

• As part of the overall JAPAC theater plan, activate Focus SP partners, then identify and recruit emerging SP partners who prioritise Cybersecurity in their Network or SOC go-to-market strategy

• Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations

• Work well in a team environment to ensure partner and customer satisfaction

• Design compelling value proposition that inspire partners to promote our solutions 

• Work with select partners and help them build a services catalog around our cloud security offerings

• Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment

• Lead regular business performance and relationship reviews with senior management and various stakeholders 

• Build and maintain activity of performance reports and activity dashboards

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

Primary Responsibilities 

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.