Job Description:

• Greeting customers and serving customers
• Serving and giving presentations of food & drinks to guests as well as settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience
• Other ad-hoc duties

Job Requirement:

• Able to communicate in English
• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working in F&B industry is advantageous. *but not mandatory

Position Summary

Reporting to the Service Manager, the position of Service Supervisor is part of a team responsible for delivering a first-class field service response to our customers through the management and development of the Field Service Personnel.

Primary Responsibilities

1. Own the service processes and make recommendations where necessary
2. Assist the Service Manager with creating accurate business forecasts.
3. Ensure new service requests are acknowledged within 24 hours
4. Ensure that health and safety policies and procedures are adhered to and a culture of safe working is followed. This includes conducting safety audits on Field Service Personnel and ensuring any actions resulting from the audit are closed.
5. Plan, co-ordinate and supervise onsite works ensuring all scopes of work are completed in a safe and efficient manner.
6. Receive service requests by phone and email from customers and give advice and recommendations where appropriate.
7. Provide technical advice to customers.
8. Co-ordinate the completion of engineering site survey’s utilising appropriately trained Field Service Personnel.
9. Oversee the Field Service Personnel workload and source additional resources as required.
10. Co-ordinate the successful completion of all onsite works resulting from a service bulletin.
11. Ensure Field Service Personnel reports including supporting documentation are received in a timely manner, review and advise invoice instructions to the team administrator for processing.
12. Arrange and carry out customer visits to ensure customer satisfactions and develop new service business in line with corporate direction.
13. Attend site progress meetings when required.
14. Arrange the hire/sub-contracting of required equipment and services to ensure completion of onsite works.

Secondary Responsibilities

1. Conduct performance conversations of direct reports.
2. Identify training needs and manage the development of the Field Service Personnel.
3. Review and approve Field Service Personnel timesheets
4. Review and approve Field Service Personnel expenses
5. Manage and approve Field Service Personnel holidays
6. Manage the calibration process of service tooling.
7. Manage Spares stock and Field Service Personnel tooling.
8. Undertake and/or Complete training courses on new products or working methods.
9. Participate in the recruitment and disciplinary issues within your team.
10. Flexible attitude to working extended hours when needed
11. Willingness to progress and develop

Job Responsibilities

• This role is responsible for validating security and compliance solutions for enterprise applications and databases in data centers and cloud services in accordance to IT policies.
• This involves providing guidance and hands-on implementation in the design, configuration and troubleshooting support in the areas of logs, patch, vulnerability and configuration management leveraging enterprise platforms and technologies.

Job Requirements

• Shall have experience in at least one security and compliance technology and product such as vulnerability assessment, logs management
• Product certification in one or more of the industry toolset and platform is advantageous
• Familiarity with IT compliance standards such as CIS in a variety of technical environments, including Windows, Linux etc is advantageous
• Experience in IT audit is advantageous.
• Familiarity with IM8 or equivalent ICT policies is advantageous

Our client, a reputable Electronics MNC, is looking for a 6 Months Contract Customer Service Coordinator. Contract is renewable. This role is based in a call center, 5 days work week & normal office hr ( no shift).

Job Responsibilities:

• Answer service phone calls, inquiries pertaining to services and meter reading issues.

• Coordinate daily service activities with customer/technicians to resolve issues and complaints.

• Escalating service support issue when required, and follow up on problematic calls.

• Review, verify and updating of completed jobs such as technical and general service (GS) etc.

• Prepare quotation for parts / maintenance contract / Credit Note / Debit note / Letter etc.

• Uploading of meter reading and generation of Meter Reading Report.

• Any other adhoc duties assigned.

Requirements:

· Candidate must possess at least Secondary School, "N" Level or higher.

• 2 to 3 years of customer service experience in call center, handling high call volume.

• Proficient in MS office applications, especially Excel formula & pivot table.

• Candidate with experience in SAP System is preferred.

• Customer centric mentality, comfortable handling customers’ calls and emails.

Please send your updated resume to [email protected] if you are interested.

Regret to inform that only shortlisted candidates will be contacted.

Workstone Pte Ltd (EA License 19C9998)

Aslin Wong Mun Ning (R1326393)

• Identify, develop, and maintain relationships with clients to build positive relationships
• At least 1-3 years of sales experience
• Candidates will be based in Singapore
• To understand client’s needs to propose suitable solutions
• Assist Sales Manager in preparation with sales proposal
• able to work in weekend and PH
• Attend to customer enquiries & follow up
• make sales plan every month
• femiliar wellness product will be better

Job Responsibilities

• Manage all daily air import operations and documentation.
• Monitor air freight shipments, logistics, and trucking using the in-house system.
• Coordinate with team members, vendors, and customers to ensure smooth transactions for all import shipments.
• Raise cheque request and prepare payment for agent clearance shipment or to purchase permit.
• Manage costing and billing, and ensure timely payment from customers.
• Handle customer inquiries promptly and effectively.
• Maintain accurate and organized document filing.
• Other assignment assigned by the management

Job Requirements

• Minimum 1-2 years related working experience, preferably in freight forwarding industry
• Proficient with Microsoft Excel
• Ability to multi-task, prioritize, and manage time effectively
• Exceptional customer service and follow up skills
• Good team player with good interpersonal and communication skills

Working Location:Caldecott
Contract Duration: 12 Months Contract
Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: $2,980 per month

Responsibilities:

· Recruitment and training of volunteers, matching and deployment of volunteers, and providing support for volunteer engagement

· Working closely with other divisions to collate data, formulate joint strategies and platforms for volunteer engagement

· Helping to manage databases to ensure critical and updated info is captured

· Providing strong admin support to the team (coordinating meetings, filing, budget, etc)

· Assisting in landscape studies/scans and basic agency research when required

· Assisting in other administrative matters.

Job Requirements:

· Bachelor’s Degree in Psychology / Social Work / Social Sciences or other relevant disciplines.

· Entry Level applicants with strong interest in the Social Service industry are welcomed to apply.

· Immediate Starters are preferred (Not serving any notice period)

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Your Career

As we continue to grow as an organization, we are hiring premier Named accounts sales professionals to run and drive sales engagements into Service Providers (Telcos) accounts in Singapore. You will be expected to exceed sales quota by creating and implementing strategic account plans targeting Enterprise wide deployments of the Palo Alto Networks Next Generation Security Platform. Partnering with a systems engineer, you will displace competing technologies and build market share within your targeted list of major accounts.

You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by our solutions. Your credibility will guide customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge. 

Your Impact

• Acquire, lead, and develop major Service Providers (SP) accounts in Singapore
• Strong account management skills to identify cross-selling and up-selling opportunities within targeted major accounts
• Conduct effective presentations to C—level sales planning, leading to accurate forecasting of the business
• Establish relationships with and sell through channel partners
• Demonstrate knowledge of cybersecurity industry, products, and competitor offerings 
• Rolodex of mid to senior level connects in the named accounts

Working Location: Caldecott
Contract Duration: 12 Months Contract

Working Hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Basic Salary: Up to $5,000 per month

Responsibilities:

· Scan and synthesise social science research literature

· Design survey questionnaire, and coordinate the conduct of fieldwork

· Conduct research and in-depth data tabulations and processing to address project needs

· Conduct and review data collection, processing and management of data, to generating tailored reports

· Management of projects and timelines

· Stakeholder management: Work with internal stakeholders and external partners (e.g., academics, consultants and research companies) on selected projects

Job Requirements:

· Bachelor’s Degree in Psychology / Sociology / Economics / Social Work or other relevant disciplines.

· Experience in conducting literature reviews.

· Experience in processing and managing datasets

· Proficient in any statistical data analysis software (e.g., SPSS, STATA, R, Python)

· Prior experience in designing, conducting or managing surveys would be an advantage

· Immediate Starters are preferred (Not serving any notice period)

Interested candidates, please forward a copy of your resume to: [email protected].

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

This role will focus specifically on the payment services that Visa provides to facilitate fund transfers/disbursements to cards and accounts around the world using push payment technology. The role holder has the unique and exciting opportunity of deploying a relatively new payment capability and an impact of driving future market growth for Visa. This role is a good mix of business, functional and technical knowledge providing the role holder flexibility and learning in the dynamic digital payment ecosystem. This is an individual contributor role working independently under limited supervision and requires strong execution, analytical skills, and relationship management with key stakeholders.

Key responsibilities include the following:

• Program Management for CMS initiatives within AP region

• Design and enable delivery of a scalable, repeatable, and effective client service experience from deployment to support for new solutions, while anticipating and planning for deviations to intended experience

• Manage client facing project implementation plan for new use cases

• Act as the “voice of the customer” internally to continually enhance the service experience

• Execute Money Movement initiatives that may impact clients from a business operations perspective including changes to current products, business and digital release cycle

• Become Subject Matter Expert for Visa Direct and B2B Connect within Client Services including knowledge of the APIs, VisaNet processing, settlement models, client integrations and post-production support model

• Enhance existing processes and provide Money Movement related consultation to clients and internal teams.

• Use technical expertise blended with business acumen to support resolution of critical issues by analyzing transaction level detail, API field data, leveraging Visa tools, and interfacing with cross-functional teams

• Develop artifacts, training materials and presentations for the Client Services team

• Define transition plan to migrate support to wider Client Services teams with a focus on operational efficiency and optimization

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services

• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Overview:

We are seeking a dynamic and customer-focused individual to join our team as a Business Development and Customer Experience Executive. The ideal candidate will play a crucial role in managing and enhancing relationships with our valued customers, ensuring satisfaction, and contributing to the overall success of our organization.

Job Responsibilities:

·        Proactively engage with customers to understand their needs and expectations.

·        Build and maintain strong, long-lasting customer relationships through effective address of customer inquiries, concerns, and feedback promptly and professionally.

·        Procure, maintain and develop meaningful relationships with existing and new clients to improve retention rate by actively reaching out to key accounts and private clients on regular basis

·        Receive and resolve customers’ concerns and enquiries to your best ability and achieve maximum revenue

·        Maintain accurate and updated customer records in the CRM system.

·        Analyze customer data to identify trends and opportunities for improvement.

·        Collaborate and work closely with internal stakeholders to fulfil client’s expectations and business objectives, to have resolution of customer issues, inventory supplies, logistics and fulfilment of orders management.

·       Ability to partner with multiple departments and stakeholders.

·       Excellent problem-solving skills with meticulous attention to detail.

·       Ability to work collaboratively in a team environment.

·       Assist in drafting proposals to generate more revenue from clients.

·       In-depth knowledge of liquor business and value propositions.

·       Provide administrative support to Business to Business, Operations, and Sales teams to ensure smooth day-to-day operations.

·       Maintains Customer Service Feedback database.

·       Responsible for QSM Submission and other activities.

·       Support any off-site event or ad-hoc projects under the Service Excellence/CRM team.

·       Backup support for after-sales service requests, including retail, VIP, ISC, etc.

·       Degree in a relevant discipline.

·       At least 2 years of experience in managing customer service and expectations of high-profile clients.

·       Proven experience in customer relations or a similar customer-facing role.

·       Resourceful, positive attitude, and focus on customer satisfaction in a fast-paced environment.

·       Proficient in internet and Microsoft applications.

·       High-level communication skills in both English and Chinese.

·       Proven ability to negotiate.

·       Strong customer service recovery and conflict resolution skills.

·       Good organizational skills.

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Culina is a leading purveyor of specialist Epicurean foods and wines, a choice distributor to hotels, restaurants and cafes in Singapore. Culina runs a Bistro and Gourmet boutique, an Organic retail store - SuperNature in Dempsey as well as a chain of butcheries in Major Supermarkets island-wide.

Job Summary:

The role of Service Leader is to greet, service customers, process food & drink orders, prepare bills and process payments.

Key Responsibilities:

• Welcome guests, take orders and communicate orders to the kitchen.
• Prepare/serve food, drinks, condiments and attend to guest requests in an efficient & timely manner. Keeping track of all guests’ needs and requirements.
• Coordinating and multi-tasking job duties in a busy bistro environment including cashiering duties, prepare tables, opening and closing duties etc.
• Comply with all policies, procedures, standards, specifications, guidelines in food & workplace safety, service and handling of equipment such as coffee machine etc.
• Achieve company objectives in sales, service, quality, appearance and facility cleanliness.
• Manage daily reservation system together with the call centre team. Efficiently maximize seating in the dining area.
• Perform other duties as directed by the Restaurant Manager.

Requirements:

• GCE ‘O’ Level certificate or NITEC in Hospitality Services
• WSQ Basic Food Hygiene Certificate or to attend Food Safety Course Level 1 or Refresher Course arranged by Company
• Relevant working experience in F&B service
• Perform shift duties, 5-day work week, work on weekends & PH
• Good customer handling, good communication skills, multitasking, responsive, a team player with a positive attitude and strong interpersonal skills

Job Highlights:

• Progressive Leave Scheme
• Fast-Paced, Passionate and Energetic Work Culture
• Group Medical & Hospitalization Insurance
• Flexi Wellness Plan
• Staff Card Discount Program

Working Location: Central / East / West / North
Salary: $2,390 per month
Able to commit immediately till end September 2024 (Extendable)
Office Hours

Responsibilities:

· Assist customers with their enquiries on schemes and services of the company

· NO SALES INVOLVED

· Training will be provided

Requirements:

· GCE ”O” Level and above

· Preferably with Customer Service experience in the service industry

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

​We are looking for a passionate and professional Assistant Technical Officer to join our Facility Management team.

Based in Singapore and reporting into the Senior Executive Officer, the incumbent will organise and execute the repair, maintenance and improvement programs at all branches, livewires, off-course betting centres, UBI stores and BCP sites, ensuing the business operations continuity of the branches within corporate guidelines and budget.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in M&E or in building services engineering, we want to talk to you.

What You'll Do

• You will collaborate with various stakeholders to plan and execute all A&A, repairs and maintenance works for all branches, livewires, OCBs, UBI stores and all BCP sites, to ensure the business operations continuity.
• You will manage contracts through timely call for quotations, stringent review and evaluation of proposals, to ensure getting the best value for all building services, maintenance and renovation works.
• You will submit reports, monitor budget and expenditure, prepare RFP / RFQ / Tender document / EAFS, check invoices and update records and ensure that operating expenditures are within budgets.
• You will assess and manage risks at all workplace during A&A and comply with prevailing safety and statutory regulations.
• You will stay current on the various technical regulations stipulated by relevant authorities/governing bodies (eg BCA, SCDF) and ensure that SPPL properties do not breach safety regulations.

Who You Are

• You will need a Diploma in Building Services Engineering or Estate Management or Mechanical & Electrical Engineering.
• You will need to have a minimum 3 years of related working experience.
• You have knowledge of M&E and Building Services.
• You have experience in project management and risk management.
• You have knowledge of relevant code of practices, standards and legislations.

Benefits

• Competitive salaries
• Flexi Benefits
• Staggered working hours
• Medical Insurance
• Corporate Mobile Plans

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.

4 DAYS A WEEK SERVICE/KITCHEN CREW!!!

Working Hours: 9 AM - 9 PM ( break 1 hours, 44 hours a week)

working location: Near Siglap MRT

3 days off per week

Meals provided

Responsibilities:

Prepare and cook menu items to high standards

Provide excellent customer service at the counter

Pack delivery orders according to SOP

Maintain cleanliness and organization in the kitchen and dining areas

Follow food safety and sanitation guidelines

Assist with inventory management and stock replenishment

Perform any other tasks assigned by the company

Requirements:

Experience in a kitchen or customer service role preferred but not required

Strong communication and teamwork skills

Ability to work in a fast-paced environment

Passion for food and customer service

Flexible availability, including weekends and holiday

EA PERSONNEL: R1879113

EA LICENCE: 21C0430

We are seeking a friendly and tech-savvy individual to assist customers in signing up for our new insurance platform. As a Customer Support Assistant, you will provide exceptional support and guidance to ensure a seamless registration process. Additionally, you will address customer queries related to the platform. Comprehensive training on the platform will be provided prior to starting work.

Job Responsibilities

• Assist customers in the specific hospitals in creating accounts and completing the sign up
• Troubleshoot common issues and resolve technical difficulties
• Meet or exceed customer satisfaction in the onboarding process

Requirements

• Excellent communication and interpersonal skills
• Basic familiarity with web-based platforms and different mobile OS
• Friendly, patient and empathetic approach
• Minimum ‘O’ levels qualifications

Working hours: Mondays to Fridays (excluding public holidays); 9am to 6pm

About the job

Reporting to the Customer Relations Manager, you will be expected to work with your team of co-workers provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Your assignment

• To create a positive and family-friendly shopping experience for our customers by managing shopping tools and amenities, customer care rooms and Smaland.
• To champion and foster customer-centricity and service excellence in all touchpoints.
• You will collaborate with your stakeholders to coordinate and follow up on customer engagement activities in the store.
• You will work with your manager to manage the daily operations for your team of co-workers including performance management, training and development, succession planning and recruitment.
• Manage issues raised by customers and deliver service improvement in a professional, prompt and positive manner to enhance the customer experience.
• Be knowledgeable on customer experience mapping and analyse CX-related performance indicators for business improvement.
• Work with external service providers and service contracts to provide a positive and efficient shopping experience for all IKEA visitors and customers.

Your profile

• You have a proven experience of at least 3 years in customer service management and in leading a team of co-workers in a retail or customer serviced oriented environment.
• You are customer-centric with the ability to find solutions for customers and operational issues.
• You are a confident decision-maker with strong analytical skills and computer literacy skills.
• You have the energy and drive to deliver with the ability to manage stressful situations.
• You are able to commit to working both AM & PM shifts, weekends and public holidays.

The Project/Service manager is a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. The service manager is required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. He/she shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.

Responsibilities:

• Ensure all assigned projects are initiated and executed with proper handover/takeover
• Ensure all necessary project purchases are planned and executed
• Ensure all project billing and invoices are issued timely
• Establish and prepare maintenance agreements and plans to deliver contractual obligations to clients such as preventive maintenance plans and monthly reports
• Track and manage the all maintenance contracts and provide quality support to clients
• Provide regular project progress updates to project stakeholders, customers and internal management team
• Manage the scope definition and change control mechanism when dealing with scope creep
• Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with NCS management team
• Work closely with Operations teams to ensure all incidents are closed timely within the contractual service level agreement (SLA)
• Able to work with sales and operations team to identify inventory end-of-life support, pain points encountered and discuss suitable alternatives with clients
• Ensure respective vendors support and NCS operations team is ready to support new contracts
• Provide concise and professional communications with customers on issues encountered
• Update monthly projects financial forecasts and improve project margins where possible to meet financial KPIs
• Adhere to best practices, techniques and standards throughout entire project duration

Job Responsibilities:

• Diagnose and repair pumps/motors and machines, including disassembly and reassembly to repair or replace worn or malfunctioning components and consumables.
• Address and resolve customer issues through close interaction, including explaining problem diagnoses and discussing repair options.
• Attend on-site requests and repairs, including on-board vessel services.
• Participate in ongoing training events sponsored by the company to stay up-to-date on the latest technology and repair options.
• Generate inspection and test reports, maintaining proper documentation of all maintenance and repair records.
• Lead in Energy Cylinders repair (training will be provided).

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore from 2023 onwards.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Customer Experience Specialist (Interaction Centre)
Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy as Customer Experience Specialist within its Marketing team.

The Customer Experience Specialist is responsible for delivering a professional, prompt and best-in-class service experience to customers across various communication channels. This role aims to create excitement and build trust, ultimately achieving the overall targeted customer satisfaction.

• Handle customer interactions by processing and following up on customer requests and queries across different channels (including online chat, social media, inbound and outbound calls, and emails), ensuring satisfaction through proactive follow-ups.
• Investigate complex cases or complaints submitted by customers and provide resolutions to the cases/complaints, including working with various stakeholders and crafting replies.
• Log all queries and requests accordingly into the Porsche inhouse system and update the status and resolution on a timely basis.
• Ensure secure handling of IT systems and maintenance of customer records in the Customer Relationship Management database.
• Support data and reporting tasks, including report preparation, assistance in data cleaning, extraction, segmentation, and qualification. Additionally, identify and analyse market needs, and provide regular reports on customer insights, campaign performance, and case resolutions to internal stakeholders, ensuring business retention and growth.
• Support campaigns/events activities, which includes managing guest RSVPs, consolidating guest data, customer registration duty during events, and other duties as assigned.
• Perform all other adhoc duties and projects as assigned.

• At least 2 years of working experience preferably in a customer service role
• Excellent verbal, written and interpersonal communication skills and telephone etiquette
• Proficient in Microsoft Office applications
• Ability to perform rotating shift work including public holiday and weekend shifts

Job scope

• Attending to enquires from emails and in bound calls
• Resolving of problems and implementing solutions by clarifying issues
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
• Arranging and booking of appointment for patients
• Other ad hoc duties

Job Requirements

• Min GCE O/N level and above

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

* We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. *

“ JOBSTUDIO WILL NOT SOLICT ANY MONEY , REQUEST TO USE YOUR BANK ACCOUNT FOR BUSINESS OR REQUEST YOU TO TRANSFER ANY MONIES TO ANY PARTIES , PLEASE BE AWARE OF SCAMS IMPERSONATING JOBSTUDIO AND OUR EMPLOYEES , YOU MAY CALL OUR OFFICE DIRECTLY AT 64221390 FOR VERIFICATION. WE WILL NOT BE LIABLE FOR LOSS ARISING FROM SCAMS.”

JOBSTUDIO Pte Ltd

License No.: 10C4754

Personnel Name: Hoh Mei Ling

Personnel Registration No.: R21103150

The Position

Lead the positioning and execution of Boehringer's Customer Engagement model in line with the Human Pharma Customer Engagement roadmap; ensuring that all operational initiatives deliver measurable impact through valued customer experience whilst maximizing opportunities to feed useful data and information back into the business to drive Boehringer's continued success.
Partner with the TAs - Marketing, Sales, Medical - to achieve business objectives and support global ambitions in with the HPBU Intent; translating marketing and medical led customer plans into seamless, omni-channel activities across online and offline touchpoints.
The role will be part of a joined up Regional HP-Ops leadership team where delivering a customer led approach via cross functional execution is vital to ensuring the value Boehringer Ingelheim delivers commercially and medically.

Tasks & Responsibilities

• Lead team planning, identifying, shaping and delivering a plan that operationalizes NBI's Go-to-Market approach increasing opportunity for brand and medical teams to effectively engage their target audiences.
• Partner with the business to ensure that brand / medical strategies and activities are undertaken in alignment with ASKAN and Global's Customer Experience approach, and that brand objectives and strategies are effectively implemented.
• Evolve our capabilities towards delivering compelling omni channel experiences that meet customer needs and connect touch points (online and offline) to drive differentiation in the market and meet business needs.
• Create a performance-based culture with clear accountability and a sense of urgency for achieving results. Manage, track and report on channel and campaign performance, instilling a clear understanding across the business of where, when, and why success occurs.
• Supervise Centralized HP-Services and 3rd party partner relationships to ensure effective and timely delivery of all requirements.
• Lead and develop an effective Department team that at all levels are able and committed to delivering objectives and to fostering Boehringer’s Values

Requirements

• Bachelor’s degree in relevant discipline
• 7+ years’ experience in the delivery of value across Customer Engagement, Business Analytics, Sales Force Effectiveness, Multichannel Analytics & CRM
• Ability to operationalize strategies, monitor progress, and make necessary adjustments to achieve objectives
• Very strong analytical skills, ability to analyze data from multiple sources and identify insights, themes, operational issues and areas for improvement
• Proven track record of leading projects and leading teams that successfully achieve milestones and deliverables
• Excellent collaboration, problem solving and negotiation skills
• Proven leadership experience, inspirational leader with ability to partner, engage, and influence senior leadership and partners

Job Descriptions

• Oversee the dining room operations, ensuring smooth service and adherence
• Manage reservations and seating arrangements, optimizing table turnover while maintaining a pleasant dining atmosphere.
• Train, supervise, and motivate front-of-house staff, fostering a team-oriented environment.
• Address guest inquiries, concerns, and special requests with professionalism and efficiency.
• Maintain a deep understanding of the menu, including daily specials and wine pairings, to provide informed recommendations to guests.
• Monitor and manage inventory levels of dining room supplies and equipment.
• Ensure compliance with health and safety regulations, maintaining a clean and organized work environment.

Job Requirements

• Good Communication Skills: Strong verbal and written communication abilities, essential for effective interaction with customers and team members.
• Good Energy: Positive and enthusiastic attitude, contributing to a lively and engaging work environment.
• Teamwork: Ability to work collaboratively with others, supporting a cohesive and productive team dynamic.
• Flexibility: Willingness to work in shifts, including weekends, to meet the needs of the business and customers.

Benefits

• Medical reimbursement annual up to $400, uniforms, staff meals, sales incentives at target (after probation 3 months).

Working hours

• 5.5 days work week

About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for enthusiastic and creative Field Service Coordination Engineer to be part of our team. You will be a member of our Field Service Management team that provides five-star customer service and promotes this idea throughout the organization. Your main focus area will be to organize service attendances through our global service network, participate on shifts, support engineers while on board following system’s requirements.

• Four-year degree in Computer Engineering/Science, Telecommunications or equivalent
• Experience in customer support
• Cisco Certified Network Associate (CCNA)
• Good understanding of OSI Layer, TCP/IP networking and firewall
• IT skills in the area of Microsoft domain, Storage systems (NAS) 
• Good understanding in networking products and technology such as routing and switching
• Fluent in written and spoken English
• Great communication and teamwork skills

Great to have

• Experience on maritime business and vessel environment
• Microsoft Certifications
• Experience with various Maritime Applications

Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer other benefits such as:

• An attractive financial package
• A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success
• Excellent working conditions with a good work-life balance
• Excellent variety of benefits including private health insurance
• Personal development and training opportunities to build your professional growth, skills, and knowledge
• A working environment certified as a “Great Place to Work” for two consecutive years (2022 and 2023)

Job Descriptions

• Ensure the smooth running of Kiosk operations
• Provide excellent customer service and ensure orders accuracy.
• Work in a team to attain high standards of product quality & service.
• Able to work independently during off peak hours
• Ensure that all in-store facilities conform to sanitary regulations and to ensure strict compliance with MOH’s legislation and Company’s policies and procedures.
• Operation includes closing/opening & clean up
• Perform other related tasks as assigned by managers and supervisors.

Job Requirements

• Driven and willing to learn.
• Able to work independently in a fast-paced environment.
• Able to commit rotational shift, weekends and public holidays.
• Beginners are welcome

Benefits

• Monthly Incentives
• Variable Bonus
• Meal & Uniform provided
• Annual Leave & Medical Leave

Working hours

• 5 days work week