Responsibilities:

• Assist with customer inquiries
• Support customers through the loan application process
• Generate and manage loan contracts
• Explain loan details and complete contract signings

Required Skills:

• Able to communicate fluently in English and Mandarin
• Proficient in Microsoft Excel and Word
• Minimum O Level with 4 credits or higher
• Meticulous in data entry

Desired Attributes:

• Target-oriented
• Cheerful and helpful demeanor
• Patient and a good listener
• Hardworking
• Capable of working independently and as part of a team

• Provide friendly service, take orders accurately, and assist customers with their needs.
• Keep dining and service areas clean.
• Work collaboratively with other crew members.

Location: Serangoon

Working days: 5 days

Working hours: 4 days - 12 hours & 1 hour break (44 hours per week) - to be discussed and negotiable

Salary: up to $3500 depending on experience

9am-9pm

Incentives given if hit target

EA Personnel Name: Melody Sim

EA Personnel No: R2095899

EA License No: 16C8443

You will be part of the Quality Service Department to handle appeals, feedback and enquiries related to public health issues. It is a fast-paced environment that would require the ability to manage multiple priorities at the same time.

You will be responsible for the following:

• Draft and/or vet reports and replies for feedback, appeals and enquiries to ensure that they comply with standard operating procedures and service standards;
• Handle service-related matters pertaining to the Public Health pillar;
• Handle difficult customers and effect service recovery where necessary;
• Track and analyse the volume, nature and trend of feedback and appeals received;
• Propose corrective actions, changes and improvements to processes so as to improve customer service and satisfaction

Requirements:

• Keen interest in environmental public health
• Excellent communication and interpersonal skills
• Excellent writing skills
• Strong leadership skills and a good team player
• Proficient in Microsoft Office applications

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HBD-HUB/Assistant-Manager-Manager--Quality-Service-Department-_JR-10000031241

Job Responsibilities :-

· Responsible for meeting daily service and repair needs and driving customer satisfaction.

· Installs, repairs and maintains equipment in the field; provides customer training as required.

· Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.

· Participates in service sales opportunities and assists with promoting and implementing revenue programs.

· Ensures that tools and test equipment are properly maintained and calibrated.

· Assess product/equipment performance based on field support data; recommends modifications or improvements.

· Performs problem diagnosis, service and preventative maintenance on instruments for lab automation.

· Handles essential tasks as assigned and responds to change productively

Requirements :-

· Must be an engineering in the following disciplines – Electrical & Electronics, Mechanical, Mechatronic, IT or related disciplines.

· Candidate must be diligent and possess good communication skills – oral or written – to be able to interact with customers and suppliers effectively.

· A team player.

· Have strong organizational skills and strong follow-up skills

· Able to complete all tasks assigned in a timely fashion.

· Possess a high level of commitment and initiative.

Job Description & Requirements

Food SERVICE COUNTER Attendant are responsible for the daily prepare and serve food to customers. Typical duties include providing an excellent dining experience, managing staff, ensuring efficiency and overseeing health and safety regulations.

Responsibilities for Food Design attractive menus
Develop a relationship with regular customers
Follow food and safety regulations
Order food supplies for the kitchen
Ensure that customers are satisfied with food and service
Assist with marketing events
Create restaurant policies
Hire and train new restaurant staff
Able to teach & guide staff on food preparation
Able to hold weekly meetings for staff.
Simple deep frying & cooking experience is required.
Food serving is required during peak hours.

all races welcome

English and Mandarin speaking will mor advantage..

Duties and Responsibilities:

This individual will play a crucial role in developing and managing information cybersecurity for our clients. As a Cybersecurity Consultant, you will be responsible for developing, evaluating, and reviewing information security policies in accordance with relevant standards and frameworks such as ISO27001, NIST.

We are seeking an individual who can bring a high level of expertise and professionalism to our clients' cybersecurity needs. If you are passionate about cybersecurity, possess strong technical skills, and are eager to make a positive impact, we invite you to join our team as a CISO as a Service Consultant.

Job scope:

• Develop, evaluate, implement and maintain cybersecurity policies, procedures, and standards for clients.
• Provide cybersecurity risk management services, including conducting risk assessments, vulnerability assessments, and threat analysis.
• Manage and coordinate the execution of cybersecurity programs, ensuring compliance with industry/regulatory standards and frameworks, conducting security awareness training, and developing incident response plans.
• Offer guidance and mentorship to clients' security teams, including assisting with policy development, program management, and planning cybersecurity roadmaps.
• Collaborate with clients' executive teams to ensure the alignment of security strategy with business objectives.
• Conduct cybersecurity program assessments and provide recommendations to improve clients' security posture.
• Assist in developing proposals, statements of work, reports, and other deliverables as part of the sales and delivery process.
• Collaborate closely with other cybersecurity professionals to ensure the implementation and alignment of cybersecurity activities with clients' business objectives and requirements.

Requirements:

• Bachelor's degree in computer science, information security, or a related field.
• At least 2-4 years of experience in cybersecurity, with experience in CISO office (e.g., IT security engineer), Governance Risk and Compliance (GRC), security assessments (VAPT, red teams) or similar roles.
• Proven experience in developing and implementing cybersecurity policies, procedures, and standards.
• Strong technical understanding of information security concepts and technologies, including network security, endpoint security, cloud security, and threat intelligence.
• Knowledge of the latest threats and trends in information security.
• Excellent communication and interpersonal skills, with the ability to effectively communicate.
• technical information to both technical and non-technical stakeholders.
• Relevant certifications such as CISSP, CISA, CISM, or CRISC.
• Familiarity with common information security management frameworks, such as ISO/IEC 27001 and NIST.
• Excellent written and verbal communication skills coupled with a high level of personal integrity.
• Innovative thinking and leadership abilities with the capacity to lead and motivate cross-functional, interdisciplinary teams.

Preferred Skills/Qualities:

• Familiarity with Singapore cybersecurity regulations and related industry-specific standards
• Experience working with Singapore Government agencies/ministries.
• Strong client engagement skills.

DUTIES AND RESPONSIBILITIES

WORSHIP SERVICES

• Coordinate with Worship Services Coordinator across all locations
• Implement new systems and processes as approved by Senior Pastor
• Train the Worship Services Coordinator, Production Manager and Service Team Captain of church locations with processes of organizing the service flow and communicating with volunteers involved on that Sunday
• Identify and equip potential Worship Service Coordinators
• Identify and implement improvements in Worship Services processes
• Oversee / Manage Worship Services Coordinator for all locations
• Monitor supplies and ensure ministry supplies are purchased and prepared before services

VOLUNTEER MANAGEMENT

ALL TEAMS:

• Oversee and train volunteers for the production, service, KIDS, and music teams.
• Develop a volunteer management system that tracks serving information of volunteers to prevent burnout
• Develop a volunteer development system that tracks training information and skillsets of volunteers
• Develop, maintain, review and improve volunteer processes and policies related to recruitment, orientation, training, serving, and withdrawal from ministry
• Maintenance, review and improvement of both volunteer management and volunteer development systems
• Plan and execute volunteer recruitment events
• Plan and execute volunteer appreciation events
• Budget for church-wide volunteer events and ensure that budget is not exceeded

EVENT MANAGEMENT

RECURRING EVENTS & AD HOC CHURCH-WIDE EVENTS

• Work together with event IC to determine requirements and to plan for the events
• Coordinate flow/order of event to all team members involved
• Delegate tasks and ensure team members have clarity on roles
• Budget for events and ensure budget is not exceeded
• Oversee execution of event

Job Responsibilities:

• To be the HR service delivery contact point for your assigned locations.
• To deliver efficient, high-quality HR service to employees, line managers, and HRBPs
• in your assigned locations.
• Deliver a coherent transactional processing service, providing high-quality advice, support to managers and employees, and query resolution throughout the employee’s life cycle.
• Manage all the employee-related data entry into the HR system.
• Ensure integrity, consistency, and security of all data you deal with.
• Perform regular audits and reconciliation to ensure consistency and accuracy of the HR data maintained.
• Manage the HR shared services ticketing tool and ensure all requests/queries are attended to on time.
• Actively contribute to case analysis and identification of issue trends.
• Ensure key performance metrics including Service Level Agreements (SLAs) are met.
• Generate timely and accurate HR reports for data analysis and provide insights where applicable.
• Participate in new technology implementation, system enhancements, and continuous
• improvement efforts.
• Update and maintain all related knowledge management documents (e.g. SOPs, desktop
• procedures, and process workflows).
• Work closely with the HR Business Partners and CoEs to facilitate the implementation of global/regional initiatives.
• To support the annual HR cycle including Merit, Incentive, Year-end, Audits, and the like.
• Build strong mutual trust and relationships with key stakeholders and regularly communicate with them to obtain feedback on daily operations.

Requirements:

• Diploma or equivalent in Business, HR, or related field
• Experienced in HR Shared Services; HR Service Delivery; HR Operations; Maintaining an HR database; and HR systems experience; Familiar with Employee Life Cycle activities

We are a small bistro cum bar looking for energetic, passionate & responsible personnels (2 openings) to join us.

Responsibilities :

* Ensure Customer Service Satisfaction

* Ensure food, drinks & alcohol served are up to quality

* Must be attentive & ensure alertness on customers' requirements

* Assist in monthly inventory (optional)

* Basic housekeeping duties

* Bilingual in English & Mandarin

* Basic Food Handling Cert required

* Sun to Fri : 6pm to 11.45pm (Choose 3 days)

* Only SG & PR

Job Requirement

1.Order Fulfilment Management

• Ensure timely Order Fulfilment to ensure customers’ satisfaction and to meet OTIF.

2. Logistics & Warehouse Management

• Ensure the development and execution of efficient logistics, transportation and warehouse services.
• Monitor service providers in adherence of service level, frequency, customer satisfaction and compliance.
• Formulate and keep track of optimising the logistics cost, space utilisation and safe handling of products and delivery. Ensure organization’s operations meet SS620 / GDPMDS standards and requirements

3. Inventory Management

• Achieve high and consistent inventory accuracy
• Achieve optimal level of inventory holding – ageing inventory, missing and expiring

4. People Management & Development

• Promote and support progressive people management frameworks and policies to better attract, retain and develop talent
• Lead performance management and learning & development, adopting and leveraging on Skills Frameworks and other relevant frameworks.
• Recruit, orientate, lead and guide the team, ensuring that the day-to-day duties are carried out according to standards and requirements.
• Engage, mentor and motivate team members to excel and grow them personally and professionally.
• Manage staff issues and appraise their performance

Qualifications, Skills and Experience required

1. Excellent leadership skills including leading projects with broad scope, cross functional nature, and an impact within and outside own department.
2. Facilitate in-depth understanding of all aspects of the business and supply chain, Operation and execution to support strategies including total delivered cost, profitability, inventory turns, service levels, technology adaptation.
3. Excellent communication skills (with staff, peers, and Upper management) and ability to develop rapport with other functional leaders inside Organisation and Suppliers to influence decision making.
4. Strong problem solving and negotiation skills.
5. Drives changes, challenges status quo and makes recommendations for improvements to products and processes.
6. Demonstrate team leadership with proven track record in developing and sustaining relationships that contribute to the success of the organization. Guide team to be effective and efficient in execution.
7. BS/Diploma in Business/Supply Chain related field with minimum 5 years’ experience in a supply chain/operations management field required.
8. Experience in Shared Service Environment/Organization is an advantage.

• Handle customers either by telephone, email or walk in
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Prepare Quotation, Invoice and Delivery Order
• Scheduling for delivery of service and Products
• Send service and maintenance reminder to clients

Location: Sin Ming

Working day: 5.5 Days (Alternate Sat)

Working hour: 9am to 6pm, Sat: 9am-1pm

Salary: $2300 - $3000

Job scope:

• Day-to-day administrative support, laise with Accounts and HR dept
• To receive customers and understand their needs
• Assist in quotation/invoicing/customer handling
• Updating of information into systems
• Other ad-hoc duties as assigned

Requirements:

• Must be very proficient in Microsoft Word and Excel
• Basic Chinese speaking preferred to handle Chinese suppliers and clients
• Min 2 years admin experience

EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443

Duties and Responsibilities:

This individual will play a crucial role in developing and managing information cybersecurity for our clients. As a Cybersecurity Consultant, you will be responsible for developing, evaluating, and reviewing information security policies in accordance with relevant standards and frameworks such as ISO27001, NIST.

We are seeking an individual who can bring a high level of expertise and professionalism to our clients' cybersecurity needs. If you are passionate about cybersecurity, possess strong technical skills, and are eager to make a positive impact, we invite you to join our team as a CISO as a Service Consultant.

Job scope:

• Develop, evaluate, implement and maintain cybersecurity policies, procedures, and standards for clients.
• Provide cybersecurity risk management services, including conducting risk assessments, vulnerability assessments, and threat analysis.
• Manage and coordinate the execution of cybersecurity programs, ensuring compliance with industry/regulatory standards and frameworks, conducting security awareness training, and developing incident response plans.
• Offer guidance and mentorship to clients' security teams, including assisting with policy development, program management, and planning cybersecurity roadmaps.
• Collaborate with clients' executive teams to ensure the alignment of security strategy with business objectives.
• Conduct cybersecurity program assessments and provide recommendations to improve clients' security posture.
• Assist in developing proposals, statements of work, reports, and other deliverables as part of the sales and delivery process.
• Collaborate closely with other cybersecurity professionals to ensure the implementation and alignment of cybersecurity activities with clients' business objectives and requirements.

Requirements:

• Bachelor's degree in computer science, information security, or a related field.
• At least 2-4 years of experience in cybersecurity, with experience in CISO office (e.g., IT security engineer), Governance Risk and Compliance (GRC), security assessments (VAPT, red teams) or similar roles.
• Proven experience in developing and implementing cybersecurity policies, procedures, and standards.
• Strong technical understanding of information security concepts and technologies, including network security, endpoint security, cloud security, and threat intelligence.
• Knowledge of the latest threats and trends in information security.
• Excellent communication and interpersonal skills, with the ability to effectively communicate.
• technical information to both technical and non-technical stakeholders.
• Relevant certifications such as CISSP, CISA, CISM, or CRISC.
• Familiarity with common information security management frameworks, such as ISO/IEC 27001 and NIST.
• Excellent written and verbal communication skills coupled with a high level of personal integrity.
• Innovative thinking and leadership abilities with the capacity to lead and motivate cross-functional, interdisciplinary teams.

Preferred Skills/Qualities:

• Familiarity with Singapore cybersecurity regulations and related industry-specific standards
• Experience working with Singapore Government agencies/ministries.
• Strong client engagement skills.

Responsibilities

• Tender service compliance review

o Participate in tender compliance review to ensure Ensign team capable of delivering contract obligations

• Consultant to customer / single point of contact

o Tactical point of contact for customer administrators and Ensign. Provide technical subject matter expertise to advise on the implementation and operationalization of MSS

• Ensure SLA compliance for service rendered

o To ensure MSS & DM teams deliver SLA as per contract

• Facilitate and managing customer requests

o Ensure Service Request(s) and Change Request(s) are reviewed and tracked

• Manage Ongoing activities across the contract

o Work side-by-side with Ensign team and customer to create implementation and success plans that ensure business and security program alignment

• Manage OnDemand activities across the contract

o Attending to customer requests/queries/complaints/feedback

• Project documentation

o To ensure documentation (i.e., baseline/standing orders/monitored asset-list) for the services are up to date

• Assist in up-selling Ensign services

o Partnering Ensign account managers and pre-sales to Ensign services (i.e., via probing clients for road-maps)

• Troubleshooting & Incident handling

o Work with Ensign support teams for troubleshooting. Engage with Technical Support to help work technical issues to completion

• Facilitate Ensign internal/external audit requirement

o Work with relevant Ensign stakeholders for internal and external auditing / assessment. (OSPAR audit/Internal audit/Risk assessment/BizSafe)

Requirements

• Diploma in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines.
• At least Four (4) years of IT Service Outsourcing experience with proven ability to work with internal and external parties.
• Excellent interpersonal skills both in written and presentation.
• Strong business acumen and customer focus.
• Demonstrate the drive to excel and achieve goals.
• Self-motivating and pro-active in heading off problems and in identifying new opportunities on the account for Ensign.
• Strong analytical and problem skills, combined with the ability to provide quick resolution to problems.
• Preferred Skills /Qualities Technical knowledge in IT technology (Operating Systems, Network, Databases).
• IT Services Management experience preferred.
• Project management experience preferred.
• Relevant Project Management certification preferred. Cyber Security knowledge preferred.

Responsible for setup and installation of technical systems, applications, or process designs for clients’ purchased or outsourced technology and business process solutions. Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.

Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

The primary responsibility of the TS Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.

Key Roles and Responsibilities:

• Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
• Take responsibility for problem resolution and troubleshooting.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Compile and maintain project administration.
• Conduct elementary presentations within the customer's organization.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Seasoned and experienced professional
• Has full understanding of specialisation area.
• Resolves wide range of issues in creative ways.
• Fully qualified, career level, career journey-orientated
• Uses good judgement in selecting tools and methods to solve problems
• Networks with senior internal and external people in own area of expertise
• Receives little instruction on day-to-day work, receives general instructions on new assignments.

Knowledge, Skills and Attributes:

• Basic understanding and appreciation of technical design and business principles
• demonstrates fundamental project management and administration ability.
• Display customer engagement skills
• Demonstrate relevant domain specialist knowledge.
• Good verbal communication skills
• Client focused and displayed a proactive approach to solving problems.
• Ability to work under pressure.
• Academic Qualifications and Certifications:
• Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree - Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent (Preferred)
• CCNA, CCNP Certification
• Aruba Certified ClearPass Associate (ACCA)
• Alcatel-Lucent Enterprise Certified Field Expert (ACFE)
• Alcatel-Lucent Enterprise Certified System Expert (ACSE)
• Juniper Networks Certified Internet Associate (JNCIA)
• Juniper Enterprise Routing and Switching, Professional (JNCIP-ENT)
• Alcatel-Lucent Enterprise Certified System Expert (ACSE) – highly advantageous
• Aruba Certified ClearPass Professional (ACCP) – highly advantageous
• Nokia GPON – highly advantageous

Required Experience:

• Basic work experience in a technical implementation engineering or similar role
• Experience engaging with clients and conducting presentations.
• Basic project administration and documentation experience.
• At least 4 - 6 years' professional technical experience related to software development, systems design and deployment, or networking and infrastructure within a large scale (preferably multi-national) technology service environment.
• Experience in building Enterprise LAN and WAN.
• Expertise in routing/switching technology, including BGP, OSPF, etc.
• Experience in building complex WLAN – Cisco/Meraki/ Aruba/ Alcatel/ Juniper Mist
• Extensive in Network Access Control – ISE/ Aruba ClearPass.
• Extensive hands-on LAN switches: Cisco N9K, Alcatel Omni Switches, Juniper EX switches
• Extensive hands-on Wireless site survey; Post & Pre heatmap generation
• Experience in building Campus network/Data Center with Software Defined Access (SDA) solutions ACI, SD-WAN, DNAC from Cisco. – highly advantageous.
• Experience in network automation via scripting (e.g., Python, Ruby) or tools (e.g. Ansible, Algosec, Chef) – highly advantageous.
• Experience in project management methodologies.

Job Description:

We are seeking a reliable and efficient Administrative Assistant to join our team at our Toa Payoh studio. This part-time position involves working 4 days a week from our studio, for 5 hours each day, with the flexibility to work additional hours from home if required. The role includes a variety of administrative tasks to support the smooth operation of our studio and company.

Start Date: Flexible

Salary: $1400/month

Working Hours: 140 hours/month

Location: Toa Payoh

Key Responsibilities:

Open or close the studio as needed

Manage the studio desk and handle daily administrative duties

Assist in creating and maintaining schedules

Perform filing and data entry tasks for membership records

Handle requests and feedback from members

Support sales activities and other company requirements

Provide general administrative support as needed

Assist in organizing and managing workshops

Requirements:

Strong organizational and time management skills

Attention to detail and accuracy in data entry

Good communication and customer service skills

Ability to work independently and as part of a team

Basic proficiency in Microsoft Office (Word, Excel) and other office software

Your role is to lead a team in managing daily operations. Ensure compliance with safety and standard operating procedures of the airlines company.

• A diploma in any discipline
• Good command in English
• Pleasant with a cheerful disposition

Basic - $2200 + OT + Allowance

Rotating shift - Must commit to day shift and midnight shift

EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443

Madam Partum is a leading Pre-Partum and Post-Partum care specialist in Singapore. We harness the effectiveness of meridian massage (TCM Tuina) to help mothers achieve a complete & wholesome recovery.

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

Your role is to make passengers' experiences memorable by handling check-in, greet arrivals, and ensure smooth departures.

• Energetic and help beyond expectations.
• Communicate well with international passengers.

Basic - $1650 + OT + Allowance

Rotating shift - Must commit to day shift and midnight shift

EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443

Job scope

- Manage and build strong relationship with clients and drive sales growth.

- Provide after-sales service.

Requirement

- Good communication and interpersonal skills.

- Pleasant personality

- Computer literate

- Able to communicate in English and Mandarin (most of our clients are elderly, Mandarin-speaking people)

Salary

$2500 plus commission ($2200 plus commission during probation).

We regret that only shortlisted candidates will be notified.

We are on the lookout for an Executive, HR Associate to join us. This is a front-line position and will be part of the associate HR support team that acts as the first point of support for agents' HR matters.

Job Responsibilities:

• Provide prompt frontline services and perform admin tasks.
• Assist in real estate salespersons licencing matters such as registration and resignations and recruitment.
• Attending to walk-in, phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess our salespersons' need to achieve satisfaction
• Build sustainable relationships and trust with our salespersons through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Take the extra mile to engage our salespersons

Requirements:

• At least 1-2 years of relevant working experience in customer front desk fronting
• Proficient in MS Office applications
• Strong interpersonal and communication skills
• A team player who fosters a cooperative work environment

Who will thrive in this role?

• You'll be experienced in a service-oriented environment, resolving customer questions, issues and enquires is something that comes naturally to you.
• Excellent time management and communication skills
• High attention to detail

A competitive remuneration package commensurate with relevant experience and qualifications will be offered to the successful candidates.

Other benefits & Perks

• 2 days of wellness leave
• Birthday leave and Dining Voucher $100
• Medical, Dental and Insurance Benefits

Please state your current or last drawn salary, expected salary and availability in your CV. We regret that only shortlisted candidates would be notified.

Madam Partum is a leading Pre-Partum and Post-Partum care specialist in Singapore. We harness the effectiveness of meridian massage (TCM Tuina) to help mothers achieve a complete & wholesome recovery.

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

The 1stLevel Remote Support is required to provide 1st level troubleshooting to users queries/incidents received.

1. Min Higher Nitec in IT related fields

2. Min 1 year End user support experience, Desktop or Technical Service Desk.

3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

• Lead a team of 10-20 member works on rotational shift, ensure operations runs smoothly
• Lead and manage a group of system engineers and drive the adoption of enterprise technology solutions for monitoring, reporting and batch processing.
• Maintain accurate and up-to-date technical documentation related to the monitoring, reporting and batch infrastructures including SOP, guides and other relevant technical and process documents
• Ensure the day-to-day operations of the monitoring , On-Demand and TWS infrastructure, identifying any need for preventive or remedial maintenance such as fine-tuning and capacity planning.
• Provide/maintain interfaces between monitoring, reporting, and batch service level management and asset-management tools.
• Support installation, configuration & maintenance for Middleware components.
• Web server changes including proxy configurations, SSL Protocols disable and cipher changes support & CR’s.
• UAT Systems & Production GZ support ( 24*7 ).
• Pen test Vulnerability fixes & Support.
• Patch Management for all the platform systems. Addressing critical patches & deployment them with proper plan.
• EOS/EOL upgrades support.
• Provide technical assistance to development team and operation teams.
• Ensure the supportability of the middleware software. Plan and lead upgrade projects.
• Support audit and compliance activities.
• Support a 24*7 work environment under a flexible work arrangement.
• Provide 3rd level support to colleagues from system and application support areas in context of incidents and problems identified or raised by the monitoring, reporting and batch facilities.
• Investigate, diagnose and resolve issues in the area of system and application monitoring, reporting and batch using troubleshooting tools and techniques and referring to external vendors.
• Analyse and perform migration of systems/applications central monitoring, reporting and batch environment in accordance with established procedures, in order to ensure proper service availability
• Transfer knowledge to colleagues and ensure sufficient documentation is available for tasks tobe assigned to first and second level support
• Support Continuous Improvement process on the tools and processes implemented.

Spaceman is the leader in space saving furniture, our products bring joy to people's lives, and that makes our work very satisfying.

We have a friendly team working from a conservation shophouse in buzzy Jalan Besar, close to multiple MRT and bus stops and lots of great lunch options.

We are looking for a new Sales Operations Executive to work with the Sales Operations Manager:

- Respond to customer enquiries by phone, online and WhatsApp

- Process customer orders

- Issue orders to suppliers in Italy

- Plan shipments with our freight provider

- Follow up with customers with balances to pay

- Coordinate deliveries with delivery team/warehouse

- Handle customer feedback

You will be diligent, with good attention. Your role is important to ensuring the smooth running of the company and to customer's having a great experience so we are looking foir someone who will take pride in their work.