Job Description

• Handling of incoming requests/enquiries from customers via telephone, email, online chat, or any platform to provide support and information on buffet menu or service.
• Uses knowledge of buffet order, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or servicing; following up to ensure resolution.
• Liaise with delivery team to address customer request and concerns with regards to delivery.
• Performing general administrative tasks
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Communication skills - ability to communicate to all organisation levels in English & Mandarin to communicate with Mandarin speaking counterparts.
• Customer service experience required.
• Excellent communication skills including active listening.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Able to work on weekend and public holidays (when necessary)
• 5 days work week with rotating shift, have to cover one weekend per month
• Attractive incentives

Immediate Vacancy for Import Customer Service :

Female & able to start work in ASAP

Salary $2000 & above (With or Without Experience)

Major Duties and Responsibilities :

. Track and Trace shipments

. Prepare, handle, and process documentation - including house and master air waybills, commercial documents, and customs/regulatory documents

. Accurate and timely data entry into our operating system

. Dispatch freight

. Communicate effectively and timely with customers, vendors, other offices worldwide, and co-workers through high volume of email, phone, instant message, and in person

. Monitor internal / customer reports

. Contribute to maintaining strong vendor relationships - customers and others

. Maintain compliance standards at all times - including internal policies and procedures, external government regulations, and customer requirements

. Meet key performance indicators in support of department, branch, product, and company goals

. Desire to understand overall department process flow and constantly seek opportunities for improved efficiency

. Escalation of problems to Management when necessary

Qualifications :

. Applicant needs to be detailed-oriented and able to work in a team environment

. Applicant must possess the ability to multi-task, and have excellent time management skills

. Additionally, applicant needs the ability to work with data to identify issues, and support operational improvement

. Good organizational and communication skills are essential

Minimum Qualifications :

. Fluent in English

. Proficient with MS Outlook, Excel and Word

. Strong organization, time management, and communication skills

. Ability to think critically and multitask

. Effective interpersonal skills-including proven abilities to listen, comprehend, and to communicate clearly and concisely both verbally and in writing

Roles and Responsibilities

• Arrange logistics and prepare tools for component replacement or repair work, calibration, and servicing of safety-related equipment.
• Perform maintenance, servicing and calibration of safety-related equipment
• Carry out preventive maintenance in accordance with preventive maintenance schedule.
• Comply with Workplace Safety and Health (WSH) policies, procedures and regulations when carrying out work.
• Create work orders to document repairs.
• Highlight areas of non-compliance to supervisor for follow-up.
• Monitor status of equipment after repairs.
• Propose workflow improvements to improve efficiency.
• Reinstate machine and equipment back to operation to reduce downtime.
• Schedule equipment for repair, fault finding and troubleshooting.
• Ensure servicing area is clean and tidy at all times.
• Any other ad-hoc tasks as and when assigned by Management.

Job Requirements

• Able to work effectively and efficiently individually and in a team
• Candidate must possess at least Secondary School/"O" Level or equivalent
• Possess valid class 3 driving licence
• Good eyesight and familiar with roads in Singapore
• Hardworking, responsible and self-driven
• Physically fit and positive working attitude

Job Description

· Handle high-pressure/high flow pump repair projects

· Handle new pump supply projects

· To lead a team of technicians to carry out sales, service & Maintenance works

· To Coordinate with vendor contractors, customers and asset owners, until successful completion of works

· To engage in pump performance improvement projects

· To troubleshoot problems on machine & system on site

· To be able to travel overseas to conduct any of the above-mentioned works

· To make detailed reports of works done

. Must be well verse in dealing with Japan Head office and good communicate skill to expain and execute the instruction accordingly

Requirements:

A) Engineering Degree in Mechanical

B) Should be a team player with minimum 5 years working experience preferably in a process plant, power station, pumping stations in the capacity of operation or maintenance personnel.

C) Possess leadership qualities

D) Able to travel oversea and on short notice

Key Accountabilities:

• Undertake the assignments on one's own such as commissioning, installation, maintenance, trouble-shooting and repair/overhaul for MTU engines and associated product
• Capable of resolving technical matters and completing services according to the works order for acceptance by the customers.
• Conduct acceptance test of equipment and systems with customers or customer representatives.
• Carry out repair/adjustment if required.
• Provide service/investigation reports where applicable.
• Prepare and submit travel report on work progress as well as completion of project.

Qualifications and Skills:

• Minimum Diploma/Degree in Automation Engineering.
• At least 2 – 3 years of experience in the diesel engine/generator industry.
• Experience in troubleshooting, project handling/execution, servicing and commissioning.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills
• Highly independent, and an excellent team player.
• Able to work in Jurong (Tukang)

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / Structure installation, Service & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

The role is on Sales Executive Support and the main job duties are: - -

- Responsible for archieving and growing company revenue.

- To develop new business and increase base and identifies marketing opportunities of new customers.

- Promote and perform the company's brand name to expand the market share in order to widen buisiness opportunities.

- Strong understanding of date and customer insight to create compelling communications to different segments/users.

- To prepared & monitor sales volume and revenue on a regular basis.

Qualification :

- Good MS Office skills

- Good communication skills

- Entry level candidates are welcome/experienced person whose major in Mechanical engineering or who is interested with marine engine machinery.

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Parts and Service Advisor to join our team in Tuas South, Singapore. This role will be following hybrid work model but initial six months, will be onsite due to business and operation’s needs.

In this role, you will make an impact in the following ways:

· Serves as primary customer contact to promote quality customer service and increase business within the branch location.

· Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

· Analyze customers’ needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.

· Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.

· Works with the Service Supervisor and/or Team Lead to schedule job assignments

· Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers.

· Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

· Work with retail parts, service sales and supply chain team to develop strategic parts inventory to support the fleet customers

· Perform data analysis on local engine population and models that frequently worked-on to develop preparatory parts inventory list to support end customers

· Manages with support inventory and material procurement to establish infrastructure for the distribution system.

Qualifications - External

To be successful in this role you will need the following:

• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Directs work - Providing direction, delegating, and removing obstacles to get work done.
• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Instils trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Preferred Qualifications:

• Technical trade school/ vocational diploma or certification or equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.
• Requires significant experience and/or in-depth knowledge obtained through specialized training.
• Ability to develop product stocking and forecasting projections
• At-least 2+ years in relevant work experience.
• Good with MS Office and computer literacy.
• Strong analytical skill in demand and forecasting according to job requirement.
• Strong technical knowledge on Cummins product range.
• Ability to communicate with Upstream and Downs
• Work with retail parts, service sales and supply chain team
• To develop strategic parts inventory to support the fleet customers.
• This role is not supporting on cross-border relocation.

Compensation and Benefits

• Permanent Salary, AWS, Flexi Benefits, Annual remuneration reviews and a range of personal and professional benefits. Participation in an annual variable compensation (bonus) program

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Responsibilities :

• Perform coordination with various parties
• Ensure proper document classification, sorting, filing and proper archiving.
• Handling billing duties
• Perform daily administrative works and customers orders
• Liaise/Coordinate with Supplier/Factory/Customer on delivery status
• Prepare quotation/invoices/DO
• Ad hoc duties as assigned

Requirements :

• Entry level are welcome to apply. Training will be provided
• Candidate with sales administration/ familiar with billing duties will have added advantages

Job description

Tired of staring at drab office walls?

Looking for a career change?

Want to be part of a dynamic and trendy industry?

Or maybe just fancy getting a nice tan AND get paid for it?

If you answered yes to any of these questions, you might be just who we're looking for!

We are Singapore's largest garden center, and we're looking for good people to join our growing team of customer service associates!

JOB DESCRIPTION:

· Assist retail customers in buying their latest plant babies or gardening products

· Help wholesale customers fulfill their supply requirements

· Answer customer queries like a PRO

· Learn all about plants and plant care; ID plants and watch as you get elevated to god-like status among your plant-loving friends

JOB REQUIREMENTS:

- Good attitude

- Energetic

- Willingness to learn a brand-new industry

- Proficient use of English (written and spoken)

- Basic IT literacy

- Able to work outdoors (there'll be lots of suns and some rain!)

- Physically fit, some heavy lifting is required

- Must not be afraid to get your hands dirty

The PAYOFF:

- Career progression for the right candidates

- After learning the role, candidates may progress to other departments based on your aptitudes and interests

- Compensation package will be commensurate with experience

**Interested candidates please apply with your CV and cover letter. We regret that only shortlisted candidates will be contacted.

**compulsory to work on one weekend day (either Saturday or Sunday)

Nalco Water, an Ecolab Company, has an immediate need for a Technical Service Representative in our Downstream group located in Singapore. If you are a passionate technical service professional that likes to work in an autonomous, hands-on environment, we invite you to apply. This is your opportunity to join a large growing company offering a competitive wage structure and benefits. You will be primarily responsible for working with Sales Representatives on executing service plans in strategic district accounts. This will involve the completion of agreed-upon contractual services in your assigned accounts and providing customers with problem-solving support. You will also assist District Sales Representatives with start-ups of both new applications in current customers, and in transitioning competitively-held accounts to Nalco Water. This position will also require you to install, maintain, and calibrate chemical feed equipment and process monitoring equipment at multiple customer locations.

Responsibilities:

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed-upon customer system assurance plans.
• Assist Sales Representatives with start-ups of new applications in both existing customers and win new accounts.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
• Execute required chemistry tests, log and report data, and maintain product inventory deliveries and logistics at assigned customer accounts.
• Install, calibrate and maintain chemical feed equipment and process monitoring equipment at assigned customer accounts.
• Possible travel within assigned sales territory in Singapore Mainland and Jurong Island <25%>

Requirements:

• Diploma in Engineering or equivalent with 2 years of successful technical service or field sales support experience
• Overnight/on-call support required to support assigned customer accounts during emergencies
• Must have a valid class 3 Driver's License.
• Good to have a strong mechanical aptitude with water treatment or specialty chemical industry experience
• Working knowledge of boilers, cooling towers, and wastewater treatment systems will be an advantage
• Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
• History of working in a field that required autonomy and self-motivation
• Prior experience that demonstrates a strong work ethic and ability to multi-task
• Can work in high pressure and physically demanding environment
• Willing to travel across the island to assist in the maintenance and recovery of faulty equipment.
• Willing to be on standby at least one weekend in a month to assist in the maintenance and recovery of any faulty equipment.

We, Star Shipcare Pte Ltd, one stop service company for maritime survey and inspection in Singapore, Malaysia, Indonesia, Thailand, Vietnam, other ASEAN Countries, all Ports of China and other worldwide ports, our service scopes as follow:
1. Lifeboat, rescue boat, davit and release gear annual inspection, five yearly inspection (All Ship's flag, Maker and Classification Society)
2. Fire Fighting Equipment including Portable FFE, Fixed CO2/DCP/Foam/Water Mist System, SCBA/EEBD/Immersion Suit/Chemical Suit/Air Quality Test/Foam Sample Analysis/Life jacket etc annual service and inspetion (All Ship's flag, Maker and Classification Society)
3. Liferaft annual inspection (All Ship's flag, Maker and Classification Society)
4. ODME/OWS/Fixed Gas Detection or Sampling System/UTI/Portable multi-gas detector/pressure gauge/temperature gauge annual calibration and other autormation services
5. Drug and Alcohol Test
6. Cargo crane/Provision crane/Accommodation ladder/Pilot ladder load test
7. Flexible cargo hoses, piping lines pressure test
8. Magnetic compass adjustment, Deviation Card issuance
9. Gyro overhaul and services
10. Fresh water or drink water analysis
11. Panama ASI inspection, CICA Survey, MLC Survey and certification
12. Panama ship registry, including registry certificate, MSMC, radio station license, annual tax receipt and other certifications, such as authorisation, Extension, Dispensation, Exemption, BCC, WRC, CSR, DMLC PART I, ISSC, DECLARATION OF CSO, DPA, COMPANY, CLC, BWMP PLAN, IBWMC etc
13. OMCS Classification survey and certification, including Class Entry, Initial Survey, Annual Survey, Intermediate Survey, Renewal Survey, Additional Survey for all statutory certificates
14. Panama Casualty Investigation
15. Panama Crew licences application
16. Port Agency operation, Marine warranty survey, On/Off hire survey, Delivery and Re-delivery survey, others maritime one-stop services.

Job Description

• Must we aware of the technicalities for Utility Market
• Must be functionally and technically aware of CCB Application and OOB Functionalities catered by CCB
• Must be functionally and technically aware of different spots available to plug in Custom logic to achieve business requirement
• Must be aware of sequence in which different spots are triggered during end to end Customer Management, Billing, Payment and Collection Processes
• Must we able to articulate the requirement from Customer and able to provide design to fulfil the requirement.
• Must be proactive toward getting Business Process Design Document, Functional Design Document Signed Off from Customer.
• Must support development and testing team with design walkthrough
• Must support development team with pseudo Code or logic whenever required
• Must take ownership of Functional Modules and will be responsible for Module closure.
• Must have at least one CC&B implementation experience with end-to-end implementation experience.
• Must have good knowledge of CC&B Java framework. Can write Java algorithms and java batches including java change handlers
• Proficiency in Oracle CC&B and OUAF framework
• Experience in Config tool such as BO, MO, UI Map, Business script, Service Script, BPA script, Zones and Portals
• Able to create External Designs and technical designs in CC&B
• Able to conduct technical workshops with business stakeholders
• Familiarity of finance processes of reconciliation and journals posting
• Experience in adapting CCB product to other domains would be an added advantage
• Must be aware of the technicalities for Utility Market
• Must be functionally and technically aware of CCB Application and OOB Functionalities catered by CCB
• Must be functionally and technically aware of different spots available to plug in Custom logic to achieve business requirement
• Must be aware of sequence in which different spots are triggered during end to end Customer Management, Billing, Payment and Collection Processes
• Must we able to articulate the requirement from Customer and able to provide design to fulfil the requirement.
• Must be proactive toward getting Business Process Design Document, Functional Design Document Signed Off from Customer.
• Must be absolutely top of the development
• Efficient Unit Testing
• Planning of Deployments
• Build maintenance and deployment ownership
• Supporting testing team with design walkthrough, functional coverage.
• Must take ownership of Functional Modules and will be responsible for Module closure.
• Must have good Communication & Presentation Skills
• Should be a good team player

Job Description

• Must we aware of the technicalities for Utility Market
• Must be functionally and technically aware of CCB Application and OOB Functionalities catered by CCB
• Must be functionally and technically aware of different spots available to plug in Custom logic to achieve business requirement
• Must be aware of sequence in which different spots are triggered during end to end Customer Management, Billing, Payment and Collection Processes
• Must we able to articulate the requirement from Customer and able to provide design to fulfil the requirement.
• Must be proactive toward getting Business Process Design Document, Functional Design Document Signed Off from Customer.
• Must support development and testing team with design walkthrough
• Must support development team with pseudo Code or logic whenever required
• Must take ownership of Functional Modules and will be responsible for Module closure.
• Must have at least one CC&B implementation experience with end-to-end implementation experience.
• Must have good knowledge of CC&B Java framework. Can write Java algorithms and java batches including java change handlers
• Proficiency in Oracle CC&B and OUAF framework
• Experience in Config tool such as BO, MO, UI Map, Business script, Service Script, BPA script, Zones and Portals
• Able to create External Designs and technical designs in CC&B
• Able to conduct technical workshops with business stakeholders
• Familiarity of finance processes of reconciliation and journals posting
• Experience in adapting CCB product to other domains would be an added advantage
• Must be aware of the technicalities for Utility Market
• Must be functionally and technically aware of CCB Application and OOB Functionalities catered by CCB
• Must be functionally and technically aware of different spots available to plug in Custom logic to achieve business requirement
• Must be aware of sequence in which different spots are triggered during end to end Customer Management, Billing, Payment and Collection Processes
• Must we able to articulate the requirement from Customer and able to provide design to fulfil the requirement.
• Must be proactive toward getting Business Process Design Document, Functional Design Document Signed Off from Customer.
• Must be absolutely top of the development
• Efficient Unit Testing
• Planning of Deployments
• Build maintenance and deployment ownership
• Supporting testing team with design walkthrough, functional coverage.
• Must take ownership of Functional Modules and will be responsible for Module closure.
• Must have good Communication & Presentation Skills
• Should be a good team player

Summary

• Provide the day-to-day administrative support for order processing, billing and shipment for Customer Service division.
• Manage the designated customer accounts in achieving customer satisfaction and be in compliance to company’s quality standard.

Responsibilities

• Supporting, assigned tasks or back up for Customer Service peers and ensuring that the services provided to customers are of maximum satisfaction
• Preparing reports and feedback to mangers on a monthly basis or as required
• Process and follow-up the day-to-day administrative support on order processing, billing for Customers’ Orders, Samples, Consignment and all related orders with External Customers, Service Providers and Internal functions
• Execute timely shipping arrangements with Customers, forwarders or respective service providers & related functions
• Generate billing Invoices and shipping documentations (E.g. Packing Lists, Commercial Invoices and others depending on customs and customer requirements)
• Track inventory against customer’s orders and work with the respective functions to have inventory released or stock rotation (RGA / Consignment return) when necessary
• Attend to customers’ Inquiries and requests
• Coordinate and follow-up on new customer’s requirement or assigned Projects
• Process Product Complaints for Product Replacement or Credit transaction
• Process CN (Credit Notes) and DN (Debit Notes) requisition for required transactions
• Process and follow-up on RGA and Consignment return request.
• Files all correspondence to be in compliance to SOP and WI
• Responsible to manage all aspects of the assigned accounts for APAC region and intercompany

Requirement

• Minimum NITEC Holders
• 3-5 years of experience in Orders Processing & Fulfilment, Shipping and L/C Documentation
• 3-5 years of experience in a customer service role
• Passionate about customer service and Excellent communication skill
• High level of integrity and able to work under stress with on-time deliverables
• Good communication and interpersonal skills
• Team player and proactive in team discussion
• Problem solving kills; to use rigorous logic and methods to solve problems with effective solutions
• Self starter and independent
• Meticulous and an initiative individual

We are looking for a candidate to independently administrate the transport operation of our company's various projects.

The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for safety procedures and being careful and meticulous is an important attribute of this position. The abilities to communicate, manage and train drivers are critical for the success in this role.

The candidate is required to:

1. Identify potential customers and make contact for business opportunities;

2. Develop and take part in discussion to make the deal;

3. Receive route orders and plan on-boarding procedures for passengers;

4. Co-ordinate with customers and other stakeholders on their queries and process of onboarding;

5. Plan, route and co-ordinate with suitable drivers on their routes;

6. Assist in training and ensuring that service quality is upheld;

7. Deal with feedback, queries and complaints positively;

8. Other duties as required to fullfil the requirement of the position.

To succeed in this role, the candidate must have the following attributes:

1. Strong spoken and written communication skills, patient and is able and comfortable in communicating with people from all walks of life;

2. Meticulous, able to multi-task and is focused in cordinating the tasks on hand to ensure deliverables are met to customers' satisfaction;

3. Strong team player;

4. Able to adopt IT processes, is adept in the use of technology and can train drivers in the use of technology to facilitate the workflow;

5. Good sense of road direction;

6. Able to adapt and work comfortably under pressure;

7. A willing and cheerful learner and worker.

Tired of staring at drab office walls?

Looking for a career change?

Want to be part of a dynamic and trendy industry?

Or maybe just fancy getting a nice tan AND get paid for it?

If you answered yes to any of these questions, you might be just who we're looking for!

We are Singapore's largest garden center, and we're looking for good people to join our growing team of customer service associates!

JOB DESCRIPTION:

· Assist retail customers in buying their latest plant babies or gardening products

· Help wholesale customers fulfill their supply requirements

· Answer customer queries like a PRO

· Learn all about plants and plant care; ID plants and watch as you get elevated to god-like status among your plant-loving friends

JOB REQUIREMENTS:

- Good attitude

- Energetic

- Willingness to learn a brand new industry

- Basic IT literacy

- Able to work outdoors (there'll be lots of sun and some rain!)

- Physically fit, some heavy lifting is required

- Must not be afraid to get your hands dirty

**compulsory to work on one weekend day (either Saturday or Sunday)

The PAYOFF:

- Career progression for the right candidates

- After learning the role, candidates may progress to other departments based on your aptitudes and interests

- Compensation package will be commensurate with experience

**Interested candidates please apply with your CV and cover letter. We regret that only shortlisted candidates will be contacted.

Job Description

• Must we aware of the technicalities for Utility Market
• Must be functionally and technically aware of CCB Application and OOB Functionalities catered by CCB
• Must be functionally and technically aware of different spots available to plug in Custom logic to achieve business requirement
• Must be aware of sequence in which different spots are triggered during end to end Customer Management, Billing, Payment and Collection Processes
• Must we able to articulate the requirement from Customer and able to provide design to fulfil the requirement.
• Must be proactive toward getting Business Process Design Document, Functional Design Document Signed Off from Customer.
• Must support development and testing team with design walkthrough
• Must support development team with pseudo Code or logic whenever required
• Must take ownership of Functional Modules and will be responsible for Module closure.
• Must have at least one CC&B implementation experience with end-to-end implementation experience.
• Must have good knowledge of CC&B Java framework. Can write Java algorithms and java batches including java change handlers
• Proficiency in Oracle CC&B and OUAF framework
• Experience in Config tool such as BO, MO, UI Map, Business script, Service Script, BPA script, Zones and Portals
• Able to create External Designs and technical designs in CC&B
• Able to conduct technical workshops with business stakeholders
• Familiarity of finance processes of reconciliation and journals posting
• Experience in adapting CCB product to other domains would be an added advantage
• Must be aware of the technicalities for Utility Market
• Must be functionally and technically aware of CCB Application and OOB Functionalities catered by CCB
• Must be functionally and technically aware of different spots available to plug in Custom logic to achieve business requirement
• Must be aware of sequence in which different spots are triggered during end to end Customer Management, Billing, Payment and Collection Processes
• Must we able to articulate the requirement from Customer and able to provide design to fulfil the requirement.
• Must be proactive toward getting Business Process Design Document, Functional Design Document Signed Off from Customer.
• Must be absolutely top of the development
• Efficient Unit Testing
• Planning of Deployments
• Build maintenance and deployment ownership
• Supporting testing team with design walkthrough, functional coverage.
• Must take ownership of Functional Modules and will be responsible for Module closure.
• Must have good Communication & Presentation Skills
• Should be a good team player

Job Description

• Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.
• Answer all incoming calls promptly and effectively in an efficient and professional manner.
• Document all calls and actions taken into system ensuring that all updates and amendments are accurate.
• Follow through and take ownership on all queries from customer where possible.
• Work towards KPI set by Leader.
• Able to work unsupervised and maintain professionalism.
• Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.
• Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace.

Requirements

• 1-2 years’ relevant experience within a call centre working environment in banks / telcos preferred
• Min. Nitec in office administration
• Experience with Microsoft Office and able to demonstrate diligence and meticulous traits
• Possess customer centric qualities
• Good interpersonal & phone communication skills.
• Bilingual in English and Mandarin (to liaise with mandarin speaking associates)
• Able to commence work on short notice
• Strong understanding how subscriber life cycle works
• Passion in learning new skills, product, technical knowledge
• Shows tenacity in finishing, especially in the face of resistance
• Pursues everything with energy, drive, and a need to finish
• Strong team player with strong teamwork capability

a) Carry a positive image while providing professional customer service to all our customers on board the ship

b) Making sure that the team attends to our customer’s request promptly and accurately

c) Monitor the ship’s schedule and ensuring all customers’ orders are delivered on time

d) Liaise between customers and our team for customer’s requirements

e) Ensure items rejected by vessel is returned promptly to vendors

f) Handle customer’s and company’s items with utmost care

g) Check that delivery order is returned to office promptly

h) Ensuring positive customer experience at all times by going the extra mile to exceed customers’ requirements and expectations

i) Assist in collecting the correct amount of cash from customers and submit to finance department immediately

Job Description:

• Order processing duties including but not limited to order entry, order amendments, order status notification, and order expediting.
• Attend and respond to all enquiries and customers’ feedback by telephone, fax and emails on timely manner.
• Provide professional service and advice to customers pertaining to products.
• Preparation of quotation and send to customers by telephone, fax or email.
• Follow-up on outstanding order and perform call-backs to customers if necessary.
• Perform close follow-up and internal co-ordination with customers, logistics and warehouse to ensure timely delivery.
• To liaise at all times with all team members and work as a team to achieve the sales targets.
• Prepare proforma invoice for the accuracy of the orders.
• Any other ad-hoc tasks and duties as assigned.

Job Requirements:

• Minimum “O” / Diploma levels.
• 1-2 years of experience in customer service-related roles.
• Competence in PC skills (MC Microsoft Office)
• Must be a team player, independent, positive working attitude and able to work in a fast paced environment.
• Good communication skills and able to take up pressure.

Responsibilities

· Perform overhead cranes, gantry cranes, monorail cranes electrical installation and troubleshooting task, repairs and parts replacement to resolve related site issues

· Recommendation of part replacement to ensure continuous operation of the equipment

· Coordinate and liaise with Project Engineer/Manager and respective supervisor on tasks and works relating to the project

· Responsible for doing control panel and any other works related to Electrical duties

· Ensure compliance with relevant standard

· Ensure compliance with company’s Quality Management Systems

· Working closely with Supervisor and Mechanical team to get the job done

· Ensure service and work readiness during office works hours and after hours

· Other ad-hoc duties as assigned

Requirement

Diploma/Degree in Electrical/Electronic

Minimum 2 to 3 years in the Crane industry

Knowledge of crane troubleshooting, various brands of inverters, PLC system.

Ability to generate Electrical drawings in accordance to Singapore standards a plus

Holders of Driving Licence Class 3

Who we are:

SN-Riverwood is a company not only with a passion for logistics solutions, but we are also a company hunting for great people to join us in the pursuit of our personal and professional growth.

Our team’s culture strongly embodies and encourage openness in communication and radical transparency in our working environment. The best ideas always speak the loudest, regardless of one’s position or standing within the company.

Our company values are founded upon the tenets of accountability, responsibility, transparency and integrity. We encourage our team to think and dream like a business owner. Empowering individuals on their journey of personal growth ensure that their experience with us is constantly challenging yet reachable and achievable by guidance from the leaders.

We are looking out for driven, disciplined and passionate individuals –willing to (consistently) go the extra mile for the company (and themselves, of course).

Join us in making our dream your reality, in the ever-growing industry, especially with the current time where we are just scratching the surface.

As an Customer Service Officer, you will be responsible for:

• Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy
• Respond to customer enquiries and provide quotations to customers promptly
• Process incoming and outgoing customer’s orders
• Manage daily operations and customer inquiries and requests
• Take orders from customers and coordinate with the various parties to ensure timely delivery.
• Follow up on customer’s requests and scheduled orders
• Generate picking lists and delivery orders for warehouse and transport departments
• Ensure business transaction closure from sales order through issuance of delivery note to invoicing and payment
• Process inquiries and send booking confirmations to customers
• Other ad hoc duties as assigned by the Manager

Requirements:

• Minimum ITE NITEC / Higher NITEC in Logistics / Business studies
• Prior experience in customer service and/or in the logistics industry would be distinct advantages
• Possess good time management & strong interpersonal skills to work effectively in a team.
• Able to execute the tasks independently, multi-task, good follow-up skills and time management
• Able to work in 5.5 days work week (Alternate Saturday after probation)

Job Description

• Overhauling all kind of valves especially safety valves and control valves
• Planning and carry out service, testing and commissioning on board the ship, shipyard and offshore
• Technical Clarification
• Repair, troubleshoot and testing of valves
• Co-ordination with customers/yard for valves overhauling
• Analyzes, inspect, review finding and resolve technical problem
• Regular travel for off-site maintenance job or onboard the ship
• Must be able to work overtime ( include Sat,Sun and Public Holiday)

Requirement

• Minimum Diploma in Engineering preferably Mechanical/Marine Engineering
• Possess excellent analytical with the ability to trouble-shoot and problem solving skills
• Must be able to work independently with minimum supervision and manage the team effectively
• Loyalty, engagement and enthusiasm personality
• Possess class 3 driving licence is an advantage
• Salary based on candidate's experience

Senior Customer Service Executive

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! Check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

Objectives

The Senior Customer Service Executive is responsible for leading a team of service specialist, delivering exceptional service to the assigned customers and is able to deliver and exceed customers expectation of all the after-sales services.

Roles & Responsibilities:

• Lead and manage a team and to ensure all services are being delivered promptly.
• Review, improve and implement processes to ensure best practices are in place.
• Provides shared support to Sales and Operations team.
• Handle customer calls and emails enquiry.
• Perform administrative duties such as quotations, invoices, scheduling appointment and reports.
• Coordinate with Warehouse to prepare materials and equipments to meet delivery KPI (key performance indicators) .

Key Competencies

• Good communication and coordination skills to enable interaction with internal and external customers effectively.
• Good knowledge and application of Microsoft Office.
• Strong coordination skills
• Strong attention to details
• Able to lead and manage a team

Qualification:

• Diploma/Degree in Business Administration/Engineering or equivalent discipline.
• Minimum 2-3 years of relevant working experience

Benefits:

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Learning culture where every employee is engaged in learning and development growth.
• Company transport is provided (pick-up points: Boon Lay & Serangoon).

Access your career at dormakaba today!