Be the difference.

If making a difference matters to you, then you matter to us.

We are now looking for an Senior Customer Success Specialist; you will act as a strategic partner to our TeamMate customers. You will be proactive in ensuring product adoption, building customer relationships, soliciting customer feedback, and analyzing patterns of successful customers. In this role, you will initially report to the General Manager, TeamMate Asia Pacific.

TeamMate software is used by audit professionals all over the world and is recognized as the award-winning audit management system that increases the efficiency and productivity of the entire internal audit process, including: risk assessment, planning, scheduling, execution, review, report generation, trend analysis, audit committee reporting and storage.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working, working from home 3 days/week).

ABOUT THE ROLE

• Responsible to reach out to customers proactively off renewal cycle to understand customers’ situation, and help them solve challenges, directly or by channeling their request to Support & PS teams
• Back up retention teams in peak periods or when coverage is needed
• Provide inputs for the creation of a customer health index, they need to understand risk of churn, and share with account manager and retention teams
• Work with Sales, Professional Services, Product & Support colleagues to address customer needs and ensure best practice product utilization.
• Position as a key point of escalation for designated accounts, to ensure TM can react and evolve to changing customer requirements. • Understand customer requests that require product updates, qualify them and channel them appropriately to the Product Management team
• Share with TM customers the product / company / market messaging designed by our Marketing team
• Passionate about our customers’ experience, you will build and maintain that experience for all customers in your portfolio.
• Become an expert on our product solutions as well as customer use cases and use this knowledge to identify and solve customer pain points.
• Drive awareness of regional user groups and speaking opportunities at Customer Appreciation Events
• Use customer management tools to track customer communication, issues and metrics.
• Drive close collaboration with implementation partner and Professional Services;
• Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
• Uncover and mitigate any risk that threatens each customer’s growth, satisfaction, or renewal; conceive and execute risk mitigation plans. Schedule stakeholder calls.
• Drive high overall customer NPS rates
• Contribute to the future development of the Customer Success initiatives and strategy.
• Managing Customer Relationships: Ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts in (demand generation, onboarding and/or customer success focused).
• Build, maintain, and execute on account plans for each assigned account and coordinate appropriate internal resources for delivery.
• Attend key design review sessions, review project milestones, attend key project management sessions.
• Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline.
• Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
• Uncover and mitigate any risk that threatens each customers’ growth, satisfaction, or renewal.
• Engage customers in user groups, focus groups and annual conferences

ABOUT YOU

• Bachelor's Degree in business, sales, marketing, or related field
• 5 years of account management experience in software
• Strong computer literacy, experienced with SalesForce.com and MS Office Suite
• Experience making outbound phone calls to existing clients, identifying their needs quickly and then providing a value proposition
• Experience with CRM tools i.e. SalesForce.com
• Working within a multi-division organization with various sales and marketing channels
• Working in or with products/services related to software industry preferred • Understanding of enterprise and public sector relationships a plus
• Experience working independently
• Demonstrated proficiency with MS Office Suite (Word, Excel, PowerPoint and Outlook) & presentation tools
• Excellent oral, written and interpersonal skills, including the ability to explain technical concepts in non-technical terms and ability to work well with sales Consultants
• Ability to create documentation that is complete and accurate
• Ability to work with others to learn about products and processes
• Ability to be proactive in asking questions and getting questions answered
• Able to prioritize and work on multiple projects simultaneously
• Attention to detail
• Strong customer service and sales skills
• Ability to organize and prioritize assignments
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office Products (PowerPoint, Outlook, Excel, Word)
• Fluent in English; other Asian languages a plus
• Some travel may be required across the region

ABOUT US

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Chin Swee Rd (near Chinatown MRT)

5 days (8 hrs/day including 45 mins break)

Shift hours: 7am – 3pm; 3pm – 11pm; 11pm – 7am

$2200 - $2500

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Performs other related tasks.

Requirements:

• Must be able to work on 3 rotating shifts, including weekend and public holidays.
• Training provided

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

JOB RESPONSIBILITIES

• A good understanding of all the various diets available and its suitability for each patient E.g therapeutic Diets, Soft Diets, Halal , Non Halal.
• Checking diet chit for accuracy before serving to patient.
• Daily changing of water jugs and cups for patients.
• Ensure diet chit and patient details are tally.
• Take meal order for every patient at 4.00pm daily in the EMOS (Electronic Meal Ordering System) and practice service quality standards.
• Serve breakfast, lunch, tea break and dinner on time
• Clear food trays within the stipulated time.
• Clean patient refrigerator weekly and ensure all food store in the refrigerators are labelled.
• Check and record all refrigerators’ daily temperatures. Alert supervisors if the temperatures are not within the ideal range.
• Daily upkeep patient pantry to ensure they are clean, tidy and organized.
• Liaise with kitchen to ensure adequate supply of condiments supplies in the pantry eg Stirrer, Sugar, Creamer, Milo, Butter, Jam
• Check and discard all expired food e.g Bread,
• Wipe and clean patients’ tables before and after meal
• Upkeep ward food trolleys by making sure they are clean and tidy at all times.
• Comply to all service quality, infection control, health and safety requirements by customer or ISS
• Follow every instruction on infection control and wear the appropriate personal protective safety (PPE) at all times.
• Undertake duties or improvement projects assigned by superior.

JOB REQUIREMENTS

• Candidates should have at least a Secondary Education in any discipline with or without working experiences.
• Must have an eye for details.
• Service Oriented – caring, friendly, helpful and positive
• Preferably with some experience in Hotel, Food & Beverage , Hospitality or Retail Industry
• Experience in working in a dynamic and challenging environment.
• Basic IT Knowledge
• Well groomed
• Team player

Working Location: National University Hospital

Your main job responsibility is to develop and plan early childhood programmes for the children in the centre:

Support the learning and development of infants and toddlers through interactive and stimulating experiences.

Responsible for implementing and execution of classroom and outdoor activities and ensuring a safe, conducive learning environment for the children.

Complete lesson evaluations / reflection. Communicate with families on their child's progress and development.

Maintain proper children's record and prepare child's portfolio for Parent Teacher Meeting (PTM).

Maintain record keeping for centre's operation purpose - audit, licensing, tracking, monitoring. Active participation and sharing of ideas, suggestions, learning, concerns and challenges during meetings.

Provide coverage duties for staff on leave and other adhoc duties. Plan and carry out events, excursions, workshops, collaborations with community etc.

Job Requirements:

Must have attained Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY). Registered with Early Childhood Development Agency (ECDA). Have a valid certificate in first aid recognised by ECDA. Preferably have infant care experience in a pre-school setting. Demonstrate good communication skills. Adequate knowledge of current early childhood care and education development theories, research and practices possess classroom management skills and able to handle children's temperaments. Possess the necessary skills to plan, execute and evaluate appropriate developmental lessons.

We regret that only shortlisted applicants will be notified.

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.

As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will:

• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
• Troubleshooting hardware related issues and replace parts if needed
• Troubleshooting software related issues and apply fix
• Work with team members in completing job assignments
• Follow process to attend assigned jobs and escalate issues

You already have:

• Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
• 2-5 years of experience with end user support.
• Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
• Collaboration experience including knowledge of remote control of PCs
• Strong customer service skills
• Attitude as a team player
• Fluency in both written and spoken English

Customer Service Executive | Pivot table & vlookup | Healthcare Environment | TPY

Salary: $2,500 - $3,000

Working hour: Monday - Friday (8:30AM – 6:00PM)

Working location: Toa Payoh

Job Responsibilities:

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Coordinate inbound / outbound delivery of parts, and local shipment to customer site
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE.
• Escalate to CS Delivery Manager for non-compliance
• Prepare services and spare parts quotations to customer following the Quotation Process and process customer purchase order for services and spare parts
• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Create quote based on requested services from a customer and send the approved quote to the customer.
• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Knowledge in using vlookup and pivot table in Excel is added advantage
• Any adhoc duties assigned by Superior from time to time.

Job Requirements:

• Minimum GCE "O" Levels or above
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Clinic Assistant (O&G Specialist)

Working Days: 5.5 days, 8.30am – 5.30pm (Mon to Fri), 8.30am - 1pm (Sat)
Salary: $2200 - $3000 + AWS + Bonus
Location: Nearest to Novena MRT

Job Descriptions:

• Provide frontline customer service
• Scheduling of appointment and patient registration
• Handling phone calls and inquiries
• Handle emails and insurance claims
• Provide quality patient care through patient education and assisting doctors with chaperoning and minor procedures.
• Process invoice and payment collection
• Booking of referral appointments
• Maintaining inventory levels,drugs dispensing & equipment maintenance
• Handle administrative, submission of MOH Logs and ad-hoc duties

Job Requirements:

• With 2-3 years of relevant experience in specialist clinic/ hospital setting

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Job Responsibilities:

• Contribute to daily restaurant operations by facilitating tasks such as order-taking, table arrangement, and billing.
• Escort patrons to their designated tables in a courteous manner.
• Promptly and adeptly address customer requirements with a high level of professionalism.
• Adhere strictly to established safety protocols.
• Maintain a clean and hygienic environment within the restaurant premises.
• Participate in general cleaning activities as required.
• Execute additional duties as assigned by the manager.

Other benefits:

-$80 monthly Performance Incentive (T&C applies)

-Profit Sharing Incentive

-Variable Performance Bonus

-2 Staff Meals provided

Work location: Central, West & East

5 work days/week, payable OT

44 hours per week. OT Payable

AL 14days

Interested candidates can Whatapps +65 90850773

EA License 22C1383

EA Personnel R22110043

The main role of a QA Executive is to ensure that standard of service quality at the Customer Care Centre is consistently provided to our customers over various channels of contact (such as phone, emails, SMS).

This role calls for one who is passionate in improving customer experience and nurture people to WOW our customers.

You will be responsible for:

Reviewing, executing quality assurance processes and make recommendation to the Management on the overall objective to improve customer experience of our customers.

Your day-to-day activities:

• Investigate and provide findings on feedback received by the management through MAS, GIA and other related authority, such as FIDREC. This will include making recommendation and drafting replies to address and resolve any complaints
• Perform regular review on calls and email handled by team members, including team leaders within the Customer Care Centre to ensure compliance to regulatory requirements and call handling workflow.
• Conduct evaluation and customer satisfaction rating received via feefo responses. Provide report and trend data to our management team.
• Analyze all customer service metrics, accuracy & quality scorecard of our agents and how the performance affects our overall customer experience and KPIs.
• Conduct UAT testing for all new initiatives and enhancement to ensure zero error prior to production.
• Proactively create, innovate, and share initiatives to improve work quality.
• Provide monthly coaching on QA score to Individuals and Teams to improve quality performance.
• Provide feedback and actionable data to various internal groups like operation managers and team leaders on work process.
• To assist and cover Training/Refreshers when required.
• Undertake any related assignments as and when assigned.

Job Requirements:

• Minimum 2-3 years relevant experience in Call Center, Sales Center and Customer Service roles.
• Insurance Certifications (BCP/PGI/ComGI) required.
• Proficient in Microsoft Office, especially with Excel and Powerpoint.
• Thrive working in a team oriented and fast-paced environment.
• Excellent listening and analytical skills
• Great multi-tasker, self-directed and organized.
• Excellent verbal and written communication skills with strong attention to detail.
• Diploma in any field.

Position: Business Support Executive (Contract Staff)

Contract Period: 2 January 2024 – 30 June 2023 (6-month contract)

Roles & Responsibilities:

We are looking for a Business Support Executive to support the Finance, Human Resources, Compliance and Ops functions of the Firm. The ideal candidate would have at least 1 year of relevant experience, a passion for learning, and will actively contribute to the day-to-day operations of the various department in a start-up environment. This role involves effective communication and coordination with both internal and external stakeholders across a range of tasks.

Job Description:

• Assist to preparation/review full set of accounts, GST filings, corporate tax and other bookkeeping-related matters
• Assist in the preparation/reviewing of financial forecast, budget and other reports/presentation to head office or otherwise
• Support in translation works between English and Bahasa Indonesia
• Support the trading operations team in daily trade operations including KYC onboarding, if required
• Support the Compliance team, if required

Job Requirements:

• 1-3 years of relevant experience in accounting/audit field preferred
• Proficient in Microsoft Office (Excel, Powerpoint) applications;
• Fluent in Bahasa Indonesia;
• Strong written and verbal communication skills; excellent analytical skills (numeracy included)
• Ability to work independently under pressure and manage deadlines or unexpected changes in expectations or requirements;
• Strong attention to details;

The case worker supports the social worker in providing psychosocial support to the students and their families. The Case Worker will also bring to each case a basic understanding of the biopsychosocial concerns of families and the influences of family, community and cultural differences, enhancing the case management by the interdisciplinary team. The postholder may work across a variety of settings at Rainbow Centre (early intervention, schools, out-of-school hours care and community outreach services etc).

Key Responsibilities

1. Casework

a) Individual and Family

• Identify the client’s and family’s needs and ensure that they receive appropriate services.
• Conduct basic psychosocial and risk assessment for cases by taking into account the integration of a range of information independently
• Collaborate with clients and other key service stakeholders (teachers, therapists, service leaders, other agencies etc.) in developing and implementing an effective intervention plan.
• Conduct home visits and accompany clients for appointments (i.e medical consultations, court hearing etc) independently and provide assessment of the home situations or organisations to Social Worker.
• Produce brief social reports and documentations (include case notes) for the social worker for continuation of follow up.

b) Group Work

• Support social workers in conducting therapeutic and outreach programmes

C) Community Work

• Support social workers in implementation of community-specific programmes

2. Service Administration & Management

• Data Management: Maintain and monitor client records related to service utilization in accordance to organizational and professional requirements.
• Resource Management: Maintain inventories of equipment and supplies. Ensuring all health and safety standards are met

3. Continuing Professional Development

• Remain up to date and compliant with all relevant legislation, organizational procedures, policies in order to uphold standards of best practice

Job Holder Requirements

• Diploma holders. Preferably in Social Work/Community Service/Human Services
• Experience working in a disability/social work setting will be an advantage

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.

Duration: 12 months extendable/convertible
Working Location: Kallang Sector
Working hours: 08.00am – 6.00pm (Monday to Friday) and Alternate Saturday 08.00am – 1.00pm
Salary: $2,500 + Up to 3 months bonus per year

Job Responsibilities

• Answer incoming queries and address in a professional and timely manner
• Provide accurate and detailed information to customers regarding products and services
• Resolving customer issues, complaints or concerns with empathy and problem-solving skills
• Documenting customer interactions and maintaining accurate records in the database
• Adhering to company policies and procedures while maintaining a positive and customer-centric attitude
• Adhoc duties as assigned by Supervisor

Job Requirements

• At least 2 years of experience in contact centre handling voice and/or non-voice channels
• Possess excellent interpersonal, communication and customer service skills
• Able to work independently in a face-paced environment while being a cohesive team member
• Self-directed, able to multi-task, self-motivated and able to work under pressure
• Possess initiative to respond to customer’s needs with a commitment towards service excellence
• Proficient in MS Office applications

Should you be interested in this position, please contact Neo at 91708126 (http://wa.me/6591708126) directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Personnel No: R22110343 • EA Personnel Name: Neo Shou Qi

This is a 12 months contract assigned to our client

Work Location: Commonwealth MRT

Salary Range : $2,300-$2,800

Work Timing:

1. Shift Hours : 7pm-8am

2. Rotating Shift: Mon-Sun (including Public Holiday)

Job Description

1. Log all incoming calls and email and record sufficient information to facilitate effective incident processing.

2. Identify the impact, urgency, and priority of incidents

3. Provide initial troubleshooting and support for incidents.

4. Escalate incidents that cannot be resolved by the service desk to the appropriate

Application Maintenance team and monitor progress.

5. Seek confirmation for closure from the user when resolution is provided.

6. Serve as the first point of contact for all incidents

7. Prepare daily and weekly report (knowledgeable in excel)

Job Description:

· Handle patient enquiries, registration of patients, making of appointment

· Cashier duties which includes reconciliation of daily cash collection, preparing bank-in lists and depositing of cheques and cash

· Dispensing medication as per prescription including simple stock take on a regular basis

· Assist physicians such as preparation of room and apparatus, general housekeeping for the clinic

Job Requirements

· Able to communicate effectively

· Min N/O/ ITE/ A Levels / Diploma

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gs_RftfZ

• Autonomy to make key decision relating to IT Services across the Region
• Team leadership role

About the company

Our Client is an established MNC with offices across the globe. As part of their expansion plan in Singapore, they are now hiring for a IT Service Delivery Manager / IT Support Manager / Helpdesk Manager/ EUC Manager to join their team.

About the job

Reporting directly to the Global Head of IT, your role involves:

• Lead a team of IT Service Analysts, ensuring the users from Asia and Europe are well supported
• Develop and implement service delivery processes, best practices, and SLAs to enhance client satisfaction and operational efficiency.
• Collaborate with cross-functional teams to resolve complex technical issues and ensure timely resolution.
• Handle escalated customer issues and ensure they are resolved promptly and to the customer's satisfaction.
• Monitor service performance metrics and generate reports to track team productivity, user satisfaction, and service quality.
• Proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing closed tickets are closed with root cause analysis and preventive action
• pitfalls. This includes conducting period (weekly and monthly) service operation meetings
• Enhancing IT processes and workflows pertaining to incidents, significant escalations, service request management, change management, asset management, and problem management
• Identifying areas for process improvement and drive initiatives to enhance the overall customer support experience.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Service Management. At least 3 years of experience managing a team. Provide track record in managing external vendors is required for this role.

Experience with Cyber Security, IT Risk and IT Governance will be highly preferred.

Whats on offer
This is an excellent opportunity to join a established company as their in-house IT Service Manager. You will get the opportunity to lead a team and make key decision for IT Services across the region.

To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN. (EA: 94C3609/ R1219669)

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gs_RftfZ (EA: 94C3609/ R1219669)

Description of activities

- Supporting the sales teams in their daily activities.

- Development of existing accounts in collaboration with the sales team

- Ensure reporting of activities to management

- Identify new business opportunities

- Acquire new customers, including OTTs, MNOs, MVNOs

- Lead some sales programs to increase sales in the region (voice, data and mobile)

- Contribute to the definition of new sales strategies in collaboration with marketing

- Work transversally with the rest of the support teams (legal, marketing, etc) to achieve the entity's objectives

Profile and skills required

- Degree in Telecommunications or Engineering

- Additional Degree in Marketing or Sales desired

- Very good communication skills, comfortable with sales

- Ability to work with diverse / cross-functional teams

- Autonomous and result driven

- Good ability to learn quickly and grasp new issues

- At ease in an international environment

- Very good knowledge of the telecom market and its challenges

- Very good technical knowledge of mobile, voice and internet architectures

- Fluent in English and French to liaise with France counterparts

The Sales Support will report to the Head of Public Sector and provide pre- and post-sales support to the Public Sector Sales team. He/she will provide support to the Public Sector sales teams for tender or proposal submission request within specific tender closing timeline. Beyond helping to source for new sales opportunities by understanding customers’ needs and requirements, he/she also supports the sales team by partnering with the other business functions to work out pricing matters and strategies.

Responsibilities:

• Tele-sales support/sales pitch activities akin to cold calling and strong in follow up and combing the relevant websites for leads.
• Support all Public Sector tender deals in services, software and maintenance
• To monitor and track the sales booking from award to project creation
• To ensure timely and quality service provided to Public Sector Sales team for order processing request, sales and project registration.
• To ensure order processing request is supported with actual LOA/PO from client.
• To validate the order processing request from sales teams to ensure sales booked is based on firm award provided by client.
• Partner LOBs to work out and compile pricing based on customers’ requirements
• Engage and interact with customers on tender clarifications
• Secure necessary approvals based on NTT DATA Singapore processes and meet tender submission deadlines by customers
• Timely submission of full legal documents (tender documents, tender proposals, clients’ contracts, partnership agreements) to BMO/Finance Departments to register in sales tracking system (Salesforce).
• To advise Public Sector sales teams on the sales processes where necessary.

The ideal candidate should possess the following:

• Fresh Graduates are welcome to apply.
• Excellent verbal and written communications skills.
• A result-oriented person who can deliver high quality pre and post-sales support to sales units.
• Strong organisation skills and ability to multi-task with competing priorities.
• Able to work independently, proactive with good working attitude.
• Committed to job requirement, adaptable to new environment/job challenges.
• Able to build good rapport with sales units and project delivery teams to enable work to be carried out effectively and efficiently.
• Proficiency in MS Excel and MS Word.
• Strong stakeholder management to interact with external customers and internal colleagues.
• Able to multi-task, prioritize, and manage time effectively.

Main Office: Shaw Centre

Working location: Tiong Bahru or Client side

Working Days: Monday to Friday, 8:30am to 6pm

Job Responsibilities:

• Desktop support
• Provide basic support and troubleshooting to clients, such as password resets, printer configurations, break/fix instructions, support routing and escalation to L2 support.
• Taking ownership of customer issues reported and tracking them through resolution
• Responding in a timely manner to service issues and requests
• Liaise with third party vendors to coordinate client issues on specific services.
• Liaise with product manufacturers for problem escalation and resolution
• Support company for project implementation activities.

Job Requirements:

• Diploma / Degree in Computer Studies, Information System or related course.
• Preferably with 1 year of experience in Desktop and End User support
• Experience in troubleshooting Windows and Windows installer related topics (Windows 7 above)
• Training provided

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

• Working Hour: Mon-Fri | 8.45am -5.45pm
• Location: Tanjong Pagar
• Salary: $10/ hr

Job Description:

• Review travel itineraries for accuracy and completeness, ensuring they align with client preferences.
• Generate printed travel itineraries for clients and drivers, including essential trip details.
• Create and print driver banners with passenger information and pickup/drop-off details.
• Collaborate with partner organizations (Combi Supplier) to share travel itineraries for client coordination.
• Coordinate with the BPO team to send itineraries and related documents for accurate transport billing.

Qualifications:

• Customer service or administrative experience.
• Knowledge of travel industry basics is a plus.

This is a 12 months contract assigned to our client

Work Location: Commonwealth MRT

Salary Range : $2,300-$2,800

Work Timing:

1. Shift Hours : 7pm-8am

2. Rotating Shift: Mon-Sun (including Public Holiday)

Job Description

1. Log all incoming calls and email and record sufficient information to facilitate effective incident processing.

2. Identify the impact, urgency, and priority of incidents

3. Provide initial troubleshooting and support for incidents.

4. Escalate incidents that cannot be resolved by the service desk to the appropriate

Application Maintenance team and monitor progress.

5. Seek confirmation for closure from the user when resolution is provided.

6. Serve as the first point of contact for all incidents

7. Prepare daily and weekly report (knowledgeable in excel)

Our cleaning company is looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

· The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

· Develop a growth strategy focused both on financial gain and customer satisfaction

· Conduct research to identify new markets and customer needs

· Arrange business meetings with prospective clients

· Promote the company’s products/services addressing or predicting clients’ objectives

· Prepare sales contracts ensuring adherence to law-established rules and guidelines

· Keep records of sales, revenue, invoices etc.

· Provide trustworthy feedback and after-sales support

· Build long-term relationships with new and existing customers

· Develop entry level staff into valuable salespeople

Requirements and skills

· Proven working experience as a business development manager

· Proven sales track record

· Experience in customer support is a plus

· Proficiency in MS Office and relevant software (e.g. Salesforce)

· Proficiency in English

· Market knowledge

· Communication and negotiation skills

· Ability to build rapport

· Time management and planning skills

· Study in business administration is a plus

As a Call Center Agent, you will be the first point of contact for customers, providing exceptional service through inbound and outbound calls.

Handle customer inquiries and resolve issues with professionalism, empathy, and efficiency, ensuring customer satisfaction and maintaining a positive company image.

5 Days working

About Our Client

Our client is a leading consultancy firm with established and large scale IT projects for the public and private sector. You will be joining a young and energetic team with strong growth opportunities!

Highlights:

• Work on a public sector healthcare IT project
• Possible to consider for lead role if you have the relevant experience

Responsibilities

The Service Operations Engineer will provide technical support for software applications and be responsible for daily service monitoring and IT server maintenance works.

The Successful Applicant

A successful candidate should have the following:

1. A recognised Diploma or Bachelor degree in IT or a related field.

2. At least 3 years of work experience in software development and maintenance support.

3. Proficient with IT fundamental knowledge like servers, networks, application architecture and database

4. Hands-on experience handling medium/large scale IT systems with multitier architecture

5. ITIL v3/v4 certification is preferred

6. Ability to solve and troubleshoot IT problems, with a service oriented mindset is a plus.

7. Proven working experience with consultancy, SI or vendor companies is preferred.

About Us

• Dada Consultants was established in 2017, with the commitment of providing the best recruitment services in Singapore. We are comprised of a dynamic head-hunting team dedicated to sourcing for highly competent professionals in IT industry. We provide enterprises with customized talent solutions, and bring talents to career advancement.

We regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21102607

Data provided is for recruitment purposes only

Business Registration Number: 201735941W

Licence Number: 18S9037

In Comfort Delgro Engineering, we are a big family with different and diversed backgrounds. Be proud to share about working in one of the largest vehicle maintenance and repair workshop in Singapore. If you are looking for a lifelong career with various learning opportunities, this is the right place for you to extend your customer service skills, engage with our customers, take pride in resolving our customers' problems and see their smiling face! Calling out to customer service ambassadors who loves fun, being creative and high spirited individuals to join us and get recognized for your skills!

The company provides recognition for all our employees and be prepared to ride on a lifelong journey with us!

Come join us to enjoy the following:

-14-21 days annual leave (depending on your years of services)

-Medical insurance

-Long Service Awards

-Staff discounts (upon confirmation)

-Dental claims (upon confirmation)

-AWS

-Sales Incentives

-Explore more when you join us

Responsibilities

• Attend to all requests from customers for modification, repair and maintenance jobs
• Make professional and appropriate repair recommendations to customers on necessary or additional jobs
• Administer all documentation pertaining to costing, claims and vehicle history files
• Assist customers in checking-in their vehicles
• Promote customers’ relation and ensure customers’ satisfaction on all jobs or enquiries
• Attend to phone calls from customers
• Any other duty assigned by supervisor from time-to-time

Requirements

• Possess minimum 3 years of working experience in face-to-face customer service
• Minimum Qualification-Diploma
• Ability to provide technical advice on performance vehicle repairs is an added advantage
• Experience in troubleshooting basic faults and problems of vehicles would be a plus
• Proficiency in Microsoft Excel and Words
• Training will be provided on basic automotive knowledge
• Welcome individuals with retail experience
• Willing to work on Saturdays (half day)