Salary: $4,300 Basic + Transport Allowance ($1,200 with own car / claims if without) + OT Pay + Standby Allowance $350
Work Days: 9am to 5:45pm from Mon to Fri
Work Location: Paya Lebar (near MRT)

Responsibilities:
• Responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with company’s range of products.
• To plan corrective and preventive action visits for local customers.
• Provide technical support to local customers to ensure customer needs are met.
• Adhere to procedures and processes to ensure department’s KPI are met.
• Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis.
• Review and maintain spare parts to support operations.
• Required to provide 24 hours standby for local customers on a weekly rotational basis.

Requirements:
• Diploma / Degree in Biomedical / Mechatronic / Electronics Engineering or equivalent
• At least 3 years of field service work in medical related equipment or in vitro diagnostic device
• Proficient in Microsoft office applications
• Good communication and interpersonal skills, resourceful, analytical, strong trouble shooting skills, customer focus, team spirited with positive working attitude
• Maintain at all times the highest standards of professional and personal conduct when interacting with internal external customers
• Willing and able to be on standby 24/7 for 2 weeks in a month (with standby allowance and overtime pay)

Please submit your resume in MS Word format to [email protected]

Please remember to include your
1) Recent photo
2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES
21 Bukit Batok Crescent
#11-74 WCEGA Tower
Singapore 658065
www.united-personnel.com

EA Licence No.: 05C5278
Registration No.: R1103477

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)

• Position : 3 x Customer Service Officer (MUST HAVE Enrichment Centre Experience)-ALL WELCOME
• Location : 3 centres - Ang Mo Kio/ Parkway Parade/ Punggol Plaza (Willing to Travel to other centres when operational need arises)
• Working hours : 44 hours, 5 days work week, 4-Weekdays: 12:30pm to 9:30pm; 1-Weekend: 8:30am to 6:30pm
• Salary (commensurate with experience) : Up to $3500 + Performance Bonus + Medical/ Dental Benefit
• Duration : Perm
• Industry : English Enrichment Centre

Main Responsibilities:

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote company's programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly
• Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Requirements:

• Have minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job
• roles, preferably in enrichment centers settings
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets)
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained
• Open to be deployed at other centers due to work exigencies

Email your resume to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

EA No: 13C6684

Reg no.: R2197224

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey, telemarketing activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate

• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.

• Proactive manage all front desk duties over the counter, phone and email

• Identify, profile and tier customers to the types of services that are relevant to their needs

• Ensure smooth customer transactions at all times and provide quality customer services

• Perform administrative duties, manage appointments and register customers

• Prepare room logistics and necessary materials

• Other duties as assigned by Team Lead and/or Branch Head

• Candidate with prior experience in outbound call preferred

• Candidate with prior experience in front desk management preferred

• Basic Computer knowledge (Microsoft Excel and Word)

• Have a pleasant disposition with a positive attitude

• Excellent in customer service delivery

• Organised, self-motivated, and result-oriented individual

• Demonstrate a sense of urgency and work well under pressure as an individual and in a team

• Good verbal & written communication and interpersonal skills

• GCE ‘O’ levels and above

Customer Service Advisor (Senoko)

Job Duties / Responsibilities

• Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
• Identifying and responding to customers’ needs by providing accurate information and advice
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
• Coordination with internal and external stakeholders like customers, contactors, workshop & etc
• Prepare quotation and raise Work Orders accordingly
• Raise job orders to workshops & contractors
• Liaise with controllers & contractors on service/repair quality and price of work
• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
• Update the service/repair schedule and vehicle collection with customers
• To perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines
• Escalate more pressing issues to supervisors
• Performs ad hoc duties as assigned by supervisors

Qualification, Required Experience, Competencies and Skills

• Able to work under pressure, multi-task, prioritize and manage time effectively
• Meticulous and has a good work ethic
• Relevant customer service / administrative / support function experience
• MS Office Skills
• Familiar with CRM system advantageous
• Attentive, adaptable and responsible with good communication skills

Job Highlights

• Competitive total rewards package
• Dynamic & people-centric work culture
• Professional development

Job Description

Customer Service Officers (Full-time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Responsibilities:

• Collaborate with the sales team to process orders, quotations, and contracts.
• Ensure accurate and timely entry of sales orders into the system.
• Prepare and maintain sales-related documents, including proposals, contracts, and reports.
• Assist in the creation of sales presentations and marketing materials.
• Manage order processing activities, including order entry, tracking, and fulfilment.
• Coordinate with logistics and warehouse teams to ensure on-time delivery.
• Utilize CRM systems and other sales support tools to manage customer information and sales activities.
• Assist in handling post-sales activities, including addressing customer concerns and resolving issues.
• Collaborate with technical support teams to ensure customer satisfaction.
• Coordinate and schedule sales meetings, including preparing agendas and documentation.
• Monitor and report on sales team performance, tracking key performance indicators (KPIs).
• Assist in preparing sales forecasts and performance analyses.

Requirements:

• Minimum Diploma in Mechanical / Electrical / Electronics / Chemical or equivalent
• At least 2 – 3 years of relevant sales support experience in process control / instrumentation / Automation industries
• Good communication and interpersonal skills
• Familiar with CRM

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number: 17C8690

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

• Handle customers’ queries (via telephone / email) escalated from Call Centre

• Handle queries from walk-in customers

• Handle first level troubleshooting with regard to the Internet e-services

• Escalating complex queries for superior’s intervention

• Engaging customer in change management campaigns

• Suggest improvements arising from feedbacks or interaction with the customers

• Submit daily report in a timely manner

• Meticulous

• Good interpersonal and communication skills.

• Result oriented

Head, Corporate Applications Support

• Permanent role

Our Client

• A multinational insurance company

The Opportunity

The Head for Corporate Applications Support will lead a team in managing and supporting all enterprise applications. The ideal candidate will be responsible for ensuring seamless, efficient, and effective Level 1, Level 2, and Level 3 support. This role demands a balance of technical expertise, leadership skills, and a strong understanding of business processes.

Key Responsibilities

Leadership and Team Management:

• Lead and develop a high-performing support team for corporate applications.
• Foster a culture of continuous improvement, efficiency, and customer service.
• Collaborate with IT and business leaders to align support services with business goals.

Application Support:

• Oversee the support of all enterprise applications across the organization.
• Ensure effective handling of L1/L2/L3 support queries and issues.
• Implement best practices for incident management, problem resolution, and service requests.

Stakeholder Engagement:

• Work closely with business units to understand their needs and ensure the support team meets their requirements.
• Communicate effectively with stakeholders about application performance, issues, and resolutions.

Process Improvement & Strategy:

• Develop and maintain policies and procedures for application support.
• Drive the adoption of new technologies and processes to enhance application support capabilities.
• Monitor application support metrics and implement strategies for improvement.

Budget and Resource Management:

• Manage budget for the corporate applications support team.
• Oversee the allocation of resources, including staffing, tools, and technology.

Your Background

• Highly technical and analytical, possessing 10 or more years of progressive technology implementation and operational experience.
• Self-motivated individual that possesses excellent time management and organizational skills.
• Strong cross-functional collaboration skills, relationship building skills, and ability to achieve results without direct reporting relationships.
• Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• Minimum of 10 years of experience in IT application support or related field, with at least 5 years in a managerial role.
• Proven experience in supporting enterprise applications and leading support teams.
• Strong knowledge of ITIL framework and experience in managing service delivery.
• Strong knowledge of Cloud and On-premise, including app migration to Cloud/ GCP.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively with IT and business stakeholders.
• Insurance or Financial Services industry background would be an advantage.

Interested parties please click "Apply Now" or send your CV directly to Maricris Fermin (EA Reg no: R1110126) at [email protected].

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Achievers Dream Learning Centre (AD) is currently hiring for their sister company. At AD we believe that no hardworking students should struggle in Chemistry or Math.

A Math Specialist Trainee / Teacher can look forward to the following initiatives:

• You'll receive comprehensive training to learn the secrets of effective teaching techniques that will make your lessons engaging and loved by your students. As you progress, you can earn a promotion to Math Specialist within just 2 years and achieve variable performance bonuses based on your potential and performance.
• At this level, you can enjoy a competitive compensation package and most importantly, a proper work-life balance.
• If you're an existing MOE Math Teacher looking to switch careers, you can benefit from an accelerated career track starting from a Math Specialist role, and quickly progressing to a Senior Math role based on your proven value.
• And for those capable of more, Achievers Dream offers a clear career progression to Master Math Specialist, Principal Math Specialist, and beyond, purely based on your merits.
• Join Achievers Dream today and embark on an exciting and rewarding career in Math, where your skills and passion can truly make a difference!

Responsibilities:

• Assist in the development and teaching of the Junior College Math aligned to MOE syllabus using Achievers Dream's ‘360* Total Chemistry Learning System’ Teaching Methodology
• Attend ongoing peer-sharing and training sessions for professional growth and development to keep abreast with the latest educational trends and pedagogies related to language teaching
• Collaborate with other team members to implement projects

Pls read the requirements carefully:

• 100% commitment to AD Training Programme: This will be a full-time training opportunity. If you were selected for this position, you cannot be holding another full-time/part-time job or running your own business on the side (…even tuition assignments are not allowed).
• Grow Together with Company for the Next 3-5 years: You are clear that you love to teach but you do not want the admin work and office politics. We are looking for associates who can commit for at least 3 to 5 years.
• Passionate about teaching.
• Sincere in supporting students wholeheartedly to achieve their fullest potential
• Willingness to be coached in Achievers Dream’s proprietary teaching methodology
• NIE-Trained OR at least a Math Degree or Diploma from a recognised education institute.
• Minimum Grade: O-Level Math (A1 / A2) or A-Level Math (A)
• At least 1 year of relevant teaching experience (in tuition centres and/or MOE schools) will be an added advantage
• Entry-level candidates from Polytechnics and Universities are also welcome to apply (Specialised training will be provided)

Why Join Us?

We foster a collaborative and supportive environment, encouraging professional growth and the sharing of innovative teaching techniques.

If you are passionate about mathematics, have a strong aptitude for teaching, and are dedicated to helping students succeed, we invite you to become a part of our dynamic team. Together, let's shape the future of math education and transform lives.

Most importantly, we favour ability and attitude over experience and degrees.

If you are ready for a life-transforming career (not just a job) and meet the requirements above, here’s what you need to do next:

• Read the entire website linked to this post (to learn more about our team culture) www.achieversdream.com.sg/career
• Submit your application
• Send in your resume
• Wait for us to contact you for a phone interview and eventually a face-to-face interview

We regret that only shortlisted candidates will be contacted.

Let's make a difference together!

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

1. ECDA certified EY1, EY2, L1 or L2
2. Must possess ACEY or ACECCE certification
3. Reliable and Responsible (attendance and work requirements)
4. Team Player, creative and initiated
5. Has an eye for details
6. Enjoys working with young children i.e. 2 month - 17 monht;
7. Has experience with managing infants in all aspects e.g. feeding, carrying, sleeping, showering etc
8. Able to engage in reciprocal relationship building with the infants
9. Familiar with safety and hygiene standards in childcare setting
10. Physically fit and healthy
11. Comfortable in working in a Christian environment

IT Support Coordinator

Salary Range: S$4,200.00 - S$5,000.00
Working Days: 5 Days
Working Hours: 9am - 6pm
Work Location: 1 International Business Park S(609917) *Near By Jurong East MRT*

Job Scope

• Being First Tier IT support for Singapore and Malaysia, and as a backup to other members in Global ITC Team
• Daily helpdesk on call for all pc problem of hardware & software.
• Daily maintenance IT devices
• According to department head directives, manage implementation of projects, time and communications

Job Description:

• First contact point for consulting and support of all IT-topics
• Procurement, configuration and administration of hardware and software
• Training and knowledge transfer of IT topics for employees (and external customers)
• Participation in implementing strategic goals and projects
• Digitalization and optimization of processes in cooperation with other departments
• Tech leadership role in matters concerning IT
• Responsibility for measuring and improving the IT-service quality
• Implementing IT-guidelines and procedures
• Manage an inventory of all IT hardware assets
• Support of customer interfaces (EDI, API, eLogistics) as well as customer support in cooperation with other departments

Requirements:

• Diploma holder in Information Technology; or equivalent
• Knowledge for Citrix, Lotus Notes, M365, Cisco Routers, Switches, Microsoft suite of softwares
• More than 3 years IT experience

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Duration: 12 months

Salary: $2000 - $3000

Monday to Friday Office hours

Location: Outram Park

• Perform registration, billing and payment collection, and assist in prescription processing to ensure seamless operation of Pharmacy and ensure wait time targets are met

• Perform a variety of patient service activities and services to ensure that the patients and members of public are attended to promptly and courteously

• Assist in training of staff on registration, payment collection and billing procedures

• Maintain timely and accurate records of patients’ information

• To assist Pharmacist in the maintenance of pharmacy work area and patient records

• Support medication delivery operations by sorting and accounting for delivery parcels

• Perform any other duties as assigned by the supervisor / Head of department

Requirements:

- Min A Level/Diploma

- Able to start work imemdiately

- Prior healthcare experience is advantageous.

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Call Centre Officer

Duration: 6 months contract

Working hours: Monday - Friday

Mondays to Fridays: 8.30am-6pm

Location: Kallang

Job Scope:

• Respond to a high volume of incoming customer calls through an automated phone system.
• Initiate outbound calls to patients, referrals, and sales contacts as necessary.
• Employ available resources to diagnose and resolve patient concerns or problems.

Requirements:

• Minimum Diploma in relevant studies
• 1-2 years of customer service experience required
• Call center experience preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R22106363

EA Personnel Name: LUM PEI YEE

Leading US data centre provider

Work location: Changi / Loyang

• Accountable for a customers portfolio and ensure strong customer satisfaction
• Provide customers support from onboarding to training to escalation and service reviews
• Build rapport with customers to meet internal scorecards
• Conduct regular meeting with customers to align to their needs
• Identify ways to improve customers' experience within the centre
• Partner with Sales on renewal agreements and identify business opportunity with existing clients for service expansion

Requirement

• Degree in Business / Marketing or relevant qualification
• 5 years of working experience in key account management in data hub services, telecom, service offices industry
• Good executive presence and comfortable to interact with Senior Management
• Able to handle multi-customer accounts on a daily basis and be prepared to commit beyond office hours when need arises
• Understand data center operations or service offices support requirement such as network, IT-servers topics, electrical / mechanical facilities needs
• Strong knowledge in Microsoft Office Suites
• Salesforce, SAP and Yardi knowledge would be preferred
• Articulate, detail, critical thinking, engaging and resourceful

Business Support Executive – Projects / Woodlands [3770]

Basic Salary: $2300 + Allowances $250 + AWS + PB
Working Days: 5.5 days, Rotation on Saturdays – alternate WFH and WFO arrangement)
Working hours: Mon to Fri: 8am to 5pm, Sat: 8am – 12pm
Location: Woodland

Responsibilities:

• Support the sales team on their key account enquiries and activities.
• Assist Head of Sales on export enquiries and costing
• Prepare quotations for ad-hoc enquiries.
• Logging in blanket sales order, executing order processing and order fulfilment task.
• Coordinating deliveries with relevant internal departments
• Ensuring sufficient inventories for project delivery
• Ensuring sufficient collaterals available
• Communicating with external customers for cash sales and payments
• Other relevant ad-hoc admin duties as assigned.

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Responsibilities

• Responsible for providing customer support for Equipment Products with regard to Installation, Training and Field Service via on-site visits, Phone, Internet Media and email

Requirements

• Min Diploma in Engineering
• Min 3 years of working experience in machine service experience
• Overseas Travelling is required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Description:

• Perform routine cleaning and sanitization of office spaces, common areas and restroom facilities.
• Manage waste disposal by emptying trash and recycling bins.
• Restock necessary supplies in washrooms, pantry, and cleaning stations.
• Monitor inventory of cleaning materials and order replacements as required.
• Report any maintenance issues or repair needs.
• Support the staff by undertaking additional tasks when needed

Job Requirement:

• Working day/hour: Monday to Friday
• Work Location: Northeast, East and West
• Understand basic English
• Preferred someone can start immediately

Benefits:

• Annual leaves
• Transport allowance
  

· Bachelor’s Degree in Information Technology/Information Systems/Computer Science,Business IT or other equivalent university degree.

· At least 5 – 6 years of IT Outsourcing experience in the combination of the following fields:

o Technical Infrastructure implementation,

o Project management skill set,

o A full and broad understanding of the IT Outsourcing Services and operation coordination skill set

o People management skill set

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 27,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Opportunity snapshot:

The Head of Transfer Agency (TA) Operations support role will be based out of our Singapore office and will be responsible for the TA operational support delivery to the local TA operational teams in Hong Kong, Singapore and Bangkok. It will also support the execution of strategic initiatives in order to grow the business and meet organizational goals in the Asian region.

This role is focused on a range of products with the portfolio consisting of:

• Unit registry platforms across 3 locations and establishing support models for the local operating models and services (BPO) focused on enabling fund managers and transfer agencies
• Including supporting an enterprise digital platform for advisors and investors for Transfer Agency activities

Direct reports:

The role will be responsible for the local operational support functions for the TA operations teams in Singapore, Hong Kong and Thailand.

Role Responsibilities:

• Overall management and leadership of the Transfer Agency support function in Asia
• Ensure that effective systems, resources, structure and expertise are in place and updated to support current and projected business levels related to Transfer Agency
• Deliver effective quality and mitigate operational risks of Asian Transfer Agency services through projects and operational support oversight
• Support and promote the development of an Asian operating model for the transfer agency : co-ordinate implementation and continued effective operation of Transfer Agency platform and model across relevant Asian jurisdictions
• Initially self-start but grow role into leading a team in region with a global perspective to deliver quality end to end Transfer Agency services.
• Continually enhance the Transfer Agency service support offering through knowledge of technology, competitors, industry, and the regulatory environment.
• Work closely and collaboratively with other senior management to deliver standardised best practice service models.
• Ensure regulatory requirements are met from a Transfer Agency perspective, working closely with the TA operations senior management and technology teams globally.
• Contribute to the management, strategic planning and direction of the Asian Regional Transfer Agency business.
• Work closely and collaboratively with Product, Technology and other business partners in region, developing strategies and oversee project plans meeting operational goals and participating in business development.
• Ensure a robust and appropriate governance oversight model is in place to manage offshore and cross jurisdictional sites and vendors, as necessary.
• Manage end to end operational risk, including strong resiliency and continuity of business plans, as it relates to Transfer Agency support activities.
• Work closely with groups internally to deliver projects in the region ensuring adherence to internal policy and standards.
• Assist with oversight on TA client change and implementation.
• Work with Client and SS&C teams to ensure customer satisfaction and ensure internal stakeholders and Directors are aware of any potential areas of concern.
• Collaborate with FA and Trustee(s) (where applicable) to ensure smooth workflow processes
• Conduct regular reviews of SLAs, KPIs, procedures and checklists as it applies to TA support activities
• Ensure prompt escalation of operational issues

Skills and Competencies:

• A good understanding of the client service model, business strategy, structure and product offering.
• Strong strategic leadership and thought process.
• Strong risk, control and problem-solving skills.
• Strong leadership and people development skills, able to develop diverse teams.

Qualifications & Prior knowledge:

• 8+ years of experience in a related role. Extensive experience in leadership role.
• In-depth Transfer Agency operations and technology knowledge including the Financial Services regulatory environment.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

InfoHost Pte Ltd is a company that aims to be a one-stop shop for information products and library technologies. Our ability to provide a full spectrum of related products and services with localized support, establishes us as a key information industry partner.

As part of our growing company, we are seeking for a dedicated, hardworking, and passionate about customer service to join us for the following job opening:

Responsibilities:

· Deliver virtual or onsite product training sessions to customers

· Consult with customers on best practices for their organization’s usage of the product

· Responsible for performing customer needs and solution finding sessions

· Identify needs for additional features and training that enhance customer success and retention

· Speak with power users in the organization and identify opportunities for expansion of account usage

· Provide customer feedback and/or requirements to the Sales team

· Stay up-to-date and be a subject matter expert on all new product features rollouts

· Attend all sessions organized for products purposes

· Participate in training/mentoring new team members

· Familiarity with SaaS product and ability to employ strategies in online environments

· Perform additional duties as assigned

Requirements:

· Minimum a Diploma Holder.

· Must be IT savvy and familiar with SaaS products.

· Good analytics and problem solving skills.

· Good interpersonal and communication skills.

· With a minimum of 4 years working experience in Customer Support role preferred.

· Must be able to converse and write well and clearly in English language. Able to speak in Mandarin will be an added advantage.

· Candidates who are able to start immediately will be given preference.

Interested candidates are encouraged to write in to [email protected] along with:

· A detailed resume

· Expected salary

· Recent photograph

· Contact number

· Notice/availability period

We are looking for an Administrative Assistant to join our team for assisting execution of ongoing programs and helping with the roll-out of new education programs.

As our Administrative Assistant, you will be responsible for providing support to a portfolio of education programs and ensuring that the programs are completed in budget and on-schedule.

This is a dynamic role and the responsibilities will include;

- Keep a record of admission numbers and assist with any queries related to the admission process.

- Assist with the booking of venues and facilities for the programs.

- Coordinate with various vendors for materials and supplies related to the program and ensure timely deliveries

- Help with the drafting is letters and documents related to programs.

- Analyse and present feedback data from the programs conducted.

- Assist the Director with other general Admin work (filing of documents, scheduling meetings, sending invitations, setting zoom meetings etc)

1. Front desk and telephone reception

• Answer telephone calls and direct to colleagues as appropriate
• Attend to enquiries from public (walk-in or telephone call)
• Receive clients and visitors

2. Finance administrative support

• Preparation of payment vouchers and claims
• Preparation of reports as required
• Banking and managing petty cash float duties

3. General Administrative support

• Mails – handles postage, collection of mails and distribution
• Manage stationery (track inventory, issues and top ups)
• Monitor pantry supplies and top ups
• Assist in administrative support, co-ordination, reporting and updates
• Sorting, scanning and filing of documents
• Maintain and keep proper records of documents
• Application of training grants, subsidies, GIRO application and other vendor’s application
• Any other ad hoc related duties as assigned

Requirements

• Proficient with computer especially in Microsoft Word and Excel preferred
• Meticulous, good initiative and able to work independently
• Team player with good interpersonal skills
• Able to work under pressure and multi-task
• Well organised, team work with good work attitude

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related task other than those specifically presented in this description. This job description does not constitute a contract of employment.

- handles all incoming enquiries from walk in or phone calls

- perform cold calling to source for clientele

- perform collection of payments for treatments provided

- tallying of daily sales and tabulation

- arranging of stock in when delivery and inventory control