• Supervise and manage the Service Team.
• Keep all the systems installed in Asia at the agreed level of efficiency.
• To oversee routine maintenance and repair tasks in accordance to maintenance instructions/procedures.
• Take responsibility to maintain all the tools, test equipment, and test jigs required for Service Team usage.
• Meet the service level for both Preventive Maintenances and Corrective Maintenances Tasks.
• Take control of local inventory and generate weekly report on usage/top up.
• Participate in new machine installation, commissioning, buy off and reports.
• Participate in data analysis on new and old failure on system.
• Laise and communicate with customer to provide Service weekly report.
• Publish weekly report and other related reports as per request.
• Perform any job assigned from time to time by the management.

You will be an integral part of the team in Care Home to provide nursing care to acute patients.

• Assesses, plans, implements and evaluates care of resident with complex healthcare needs according to updated standards of nursing practice.
• Conducts teaching and counselling for patients.
• Initiates and ensures implementation of discharge planning for residents with potential for discharge.
• Ensures patient care delivery is carried out according to established standards of care and practice.
• Ensures written policies and SOP is available and up to date to guide nursing practices.
• Provides direct care to residents to ensure compliance to standards
• Ensures smooth transition of residents from acute to chronic care and back to community where possible.
• Conducts nursing audits on nursing care standards and initiates strategies to resolve non-adherence issues.
• Directs and facilitates staff development, skills and competency upgrading through in-house training, approved online learning or formal education opportunities.
• Guides orientation/induction programmes and preceptorship for new staff.
• Supports the SNM in nursing home management and deputizes her in her absence.
• Acts as a resource person to the nurse manager in clinical nursing and nursing

Job Requirements:

• Advanced Diploma/ Degree in Nursing
• Registered with the Singapore Nursing Board
• Minimum 2 years of Nursing experience
• Certified ITE Trainer

Check out Aber Care Website for detail

Interested applicant please email your detailed resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

Outbound Call Agent | Call Centre | Bukit Merah Central

Salary: $2000 - $3000
Working hours: Mon - Fri (9AM - 6PM)
Location: Bukit Merah Central

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Requirements:

• Relevant experience

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Salary: $13.45 per hour

Working Days: Monday - Friday

Working Hours: 830am - 5pm

Location: Novena

Contract: 6 months

• Address member of public queries on the various tax services for individuals and corporates
• Promote and nudge members of public in the usage of our e-Services and chatbot
• Guide members of public on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Job Requirements:

• Singaporean
• At least A levels/ diploma in any field
• Good communication skills
• 1 year of customer service or call centre experience
• Able to handle challenging calls

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Description:

• Manage Front Desk duties with customer service mindset meeting the realist challenges and demands of a Primary School setting
• Answer phone calls, attend to walk-in visitors, takes messages, responds to enquiries and provide general useful information
• Maintain customer related information when required, eg phone log.
• Communicate with teachers regarding parents’ feedback/ messages from phone calls or walk-in parents
• Handle daily varied demands and queries from parents/students/ vendors/saff etc
• Render first level assistance to walk-in students’ needs including sick and injured students. To escalate case to other colleagues in the office immediately if it is beyond superficial cases
• Handle/support situation when students’ vomit, soiled their clothes
• Assist student in times of need, eg lost & found items, change of uniform, locating teacher/classroom/parent
• Attend to students leaving school early
• Assist in the dissemination of information: school circulars, parents’ messages
• Maintain the forms in the reception trays to ensure forms are current and replenished timely
• Assist in Primary One registration such as making photocopies of documents; calling parents to submit forms etc
• Support any other general admin duties as and when required.

Requirement:

• Minimum GCE “N” level
• Preferably has 2 years of relevant work experience, with an added advantage if the experience is within a school environment.
• Good communication and inter-personal skills

Duties:

• Evaluate patients' progress and prepare reports that detail progress
• Test and evaluate patients' physical and mental abilities and analyse medical data to determine realistic rehabilitation goals for patients.
• Select activities that will help individuals learn work and life-management skills within limits of their mental and physical capabilities.
• Recommend changes in patients' work or living environments, consistent with their needs and capabilities.

Requirements:

• Diploma / Degree in Occupational therapy
• Competent in carrying out functional assessments and trainings
• Able to conduct worksite assessments and job coaching

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung
CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Join our team as a Part-Time Customer Service Representative! We need someone friendly and detail-oriented to assist customers with inquiries. If you enjoy helping people and thrive in a dynamic gym & studio environment, we'd love to hear from you!

• Answer customer inquiries via phone, whatapps, email, or in-person.
• Resolve issues and ensure customer satisfaction.
• Stay informed about our class schedule and provide recommendations.
• Good communication and problem-solving skills.
• Basic computer skills.
• Flexible part-time hours, including evenings and weekends if needed.

Salary: up to $3000

Duration: 6 months direct contract convertible to perm
Working Days & Hours: Mon-Fri Office Hours, half Sat

Location: Ang Mo Kio

Geylang

Kallang

Toa Payoh

Woodlands

Yishun

Sembawang

Khatib

Job Description:
a) Counter Services

- Perform patient registration, appointment scheduling, billing and payment collection.

- Explain payment schemes and charges to patients.

- Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.

- Perform counter-closing tasks in accordance with standard procedures at the end of business day.

b) Clinical Services

- Provide assistance to patients during eye examination and perform basic patient care activities and services, such as performing eye evaluation tests, eye drops instillation and rendering of basic eye care advice to patients/ family.

- Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is ready for use at all times.

Job Requirements: Min Diploma in any course

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Working Location : Gul / Pioneer

Working Hours : Mon - Fri, 8am to 5.30pm

Job Summary:

· Manages the day-to-day operations of various assigned facilities to ensure the cost effective, safe and efficient operation of the customer's facilities

· Provides operational leadership to account team to ensure operational excellence is continually achieved

· Have thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectation

· Communicates contract deliverable, objectives, and expectations to the staff.

· Staff development and training to improve productivity & competencies

· Role out the branding policy and follow as per specification

· Maintain records and reports necessary to comply with Company, government, and accrediting agency standards, regulations, and codes.

· Maintains confidential records.

· Prepare monthly/quarterly/year-end reporting to ensure promptness and accuracy.

· To play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers, and administrative work.

· To contribute to the financial administration of client projects, including but not limited to completing timesheets, completing expenses, up-dating budgets and raising draft invoices.

· To manage the administration and smooth running of client jobs, including taking responsibility for reporting, management of client communication and program participants including contact reports, maintaining up-to-date electronic and paper files

· To effectively manage suppliers to ensure the highest quality is delivered and the best price negotiated.

· Ensure all HR, Finance, Procurement and EHS processes followed for compliant

· Ensures that all programs and procedures of the operating staff are being implemented.

· Manages and supervises facilities personnel including hiring, promotions, and recognition, discipline and personnel terminations. Responsible for completion of required documentation and forms.

· Identifies, investigates and reports on the need or opportunity to undertake buildings or system modifications.

· Maintain high employee morale.

· Maintains open communications with the customer and good customer relationship to improve customer satisfaction.

· Secure more Ad-hoc works on site to increase business volume.

· Meeting projected gross margin targets

· Complies with all company policies and procedures and adheres to company standards of business ethics and conduct.

· Ensure compliance to Safety, Health & Environment Procedures and Reporting.

· Any other ad-hoc projects as assigned by FM GSM, management.

Key Result Areas:

· Have thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectation

· Work closely with Customer, peers and subordinates to foster close working relationship

· Provides leadership to site team to ensure operational excellence is continually achieved

· Staff development and training to improve productivity & competencies

· Role out the branding policy and follow as per specification

· The timely preparation and submission of payroll and notice of change forms.

· Preparation of monthly and quarterly or yearly report

· Responsible and adherence to all Safety, Health and Environment Procedures and Re[porting

· Customer retention and to participate in contract renewal.

· Staff training and retention

· Ensure all billing on time (Base and Ad-hoc works)

· Meeting projected gross margin targets

Knowledge, Skill and Abilities Required:

• Bachelors degree in hospitality.
• 3 years experience in the direct supervision of multi-building operations required.
• Strong organizational skills and a participatory management style.
• Strong interpersonal relations ability, excellent oral and written communications skills
• Excellent time management and teamwork skills
• Commitment to continuous improvement and best practice
• Excellent grooming and personal hygiene standards
• Self-motivated and lateral thinking
• Must be computer literate in Microsoft Office products (Word, Excel, Outlook)
• Excellent English written and verbal communication skills.
• Experience in GMP (Good Manufacturing Practice)

- Permanent

- Near Outram MRT station

- Up to $5000 + AWS + VB

- Mon- Fri (Required to work on rotating shifts : No On-calls, and No Weekends. Evening shifts until 9pm)

Responsibilities & Duties:

• You will join the Cardiac Magnetic Resonance Imaging (MRI) team to perform an extensive range of MRI studies; both non-cardiac and cardiac (clinical and research).
• Training can be provided for candidates who have potential to learn advanced Cardiac MRI.

Working Hours:

• Mon - Fri (required to work on rotating shifts but No On-calls, and No Weekends)

Salary:

• Up to $5000 + AWS + VB

Location:

• Near Outram Park MRT

Candidate Requirement:

• Degree or diploma in diagnostic radiography recognised by the Singapore Allied Health Professions Council. Fresh grad with relevant qualification may apply
• Proficient in Microsoft Office applications
• MRI experience would be an advantage
• Prepared to work on rotating shifts
• A team player with good communication skills

Documented proof of:

(i) Measles (or Mumps, Measles and Rubella) vaccination or serological evidence of measles immunity; and

(ii) Diphtheria (Tetanus, Diphtheria and Pertussis) vaccination taken during preceding 10 years at prevailing point of reference as required for all healthcare workers under the Healthcare Services Act with effect from 3 January 2022.

Applicants without these vaccinations are welcome to apply if they undertake to complete the vaccination(s) before work commencement upon successful interview and are offered employment

*We regret that only applicants who have been fully vaccinated for Covid-19 (according to MOH’s definitions) will be considered due to exposure risk

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201 )

3 Shenton Way, Shenton House #19-01, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

- 1 year contract

- Mon – Fri; 9am – 6.30pm

- Raffles Place

- Up to $3200 + VB

Role:

You will be facilitating immigration work, mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our clients with a keen eye for detail to perform with high work accuracy.

Responsibilities:

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc
• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission
• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies
• Understand clients’ backgrounds and write cover letters to best present their profiles
• Ensure high work accuracy is delivered in all applications to the government bodies
• Provide exceptional customer experience and maintain high standards of service
• Attend to clients' queries and the completion of the formalities during and after post-submission within Company’s response time
• Updating and maintaining respective tracking sheets accurately in an organized and timely manner
• Any other duties assigned by Management

Period:

• 1 year contract

Working Hours:

• Mon – Fri; 9am – 6.30pm (FULL 5 DAYS WFH)

Salary:

• Up to $3200 + VB

Location:

• Raffles Place

Requirements:

• Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent
• Strong verbal CN communication skills and good written English skills
• Prior customer service experience is required
• Preferably with at least 1 year of experience in an administrative role
• No prior immigration experience is required as on-the-job training will be provided.
• Good time management skills & must be able to handle a high volume of digital documents
• Ability to plan workload and meet deadlines

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201 )

3 Shenton Way, Shenton House #19-01, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Responsibilities

• Maintain employee data by ensuring the accuracy of records in both HR systems and personal files.
• Safeguard the employee database by ensuring compliance, data integrity, and security.
• Ensure the issuance of accurate, clear, and effective appointment and communication letters to employees.
• Oversee the benefits program, including leave management and employee insurance.
• Efficiently manage payroll operations, ensuring the timely and high-quality delivery of services
• Provide Finance department with timely payroll reconciliations and relevant payment reports.
• Collaborate with the Finance department on audit and annual budgeting exercises.
• Work alongside the in-house tax manager to address taxation matters for employees posted overseas.
• Develop operational and tactical execution plans for the implementation of new policies.
• Introduce enhancements and process improvements to enhance accuracy, efficiency, and robustness.
• Participate in HR digitization projects.

Job Requirement

• Possess a bachelor's degree and a minimum of 8 years of experience in the field of Human Resources.
• Proficiency in Advanced Microsoft Excel.
• Hands on experience with SAP system.
• A strong grasp of human resources policies, practices, and benefits.
• Managing multiple projects concurrently, with a strong focus on achieving objectives.

How to apply:
By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Shawn Long Jie Shyan

Registration Number: R22109109

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

- Permanent

- Up to $1600 + OT Pay

- Mon – Fri; 8:30am – 5.30pm & 7pm-9pm (OT with pay), Saturday 8:30am to 12:30pm

- Paid Training Provided

Job description:

• The Pest Control Technician executes technical processes involved in pest management independently and when required, manages a team of workers.
• He/She performs pest management work by applying appropriate pest management mitigation and prevention methods.
• He uses both chemical &/or non-chemical based methods as well as tools and equipment.
• He identifies issues on-site and recommends appropriate techniques to handle pests and infested areas.
• He also performs routine maintenance of tools & equipment and prepares chemicals to be used.
• He is expected to perform his work indoors and/or outdoors, and is required to comply with safety procedures and protocols.

Critical Work Functions

• Plan pest management operations
• Provide inputs for manpower and resource planning for pest management work.
• Perform site assessment to determine scope of work.
• Prepare pest inspection reports for planning pf pest management work to be carried out.
• Handle tools & equipment
• Adhere to applicable workplace safety & health (WSH) regulations and use of personal protective equipment (PPE).
• Follow & perform maintenance checklists for safety & functionality checks on tools & equipment.
• Carry out routine maintenance of tools and equipment.
• Operate equipment (fogger, sprayer, mister etc) for pest management work and perform trouble shooting when necessary.
• Repair tools & equipment and change spare parts.
• Execute pest management services
• Prepare and/or allocate work site areas for pest management work by segregation.
• Identify and analyse the types of pests to be handled.
• Prepare & allocate chemical &/or non-chemical pest management methods to eliminate pest infestation.
• Manage team and guide workers to perform pest management work.
• Resolve technical &/or manpower challenges that may impact pest management work om-site.
• Manage pest disposal and reinstate work site.
• Prepare work site reports to track work progress.
• Recommend preventive measures to clients on pest management.
• Handle incidents
• Respond to incidents and emergencies as directed.
• Report operational abnormalities to appropriate person eg. supervisor/Manager.

Period:

• Permanent

Working Hours:

• Mon – Fri; 8:30am – 5.30pm & 7pm-9pm (OT with pay), Saturday 8:30am to 12:30pm (paid training)

Salary:

• Up to $1600 + OT Pay

Working Location:

• Ubi Ave 4

Requirements:

• He should be physically fit, task-oriented and an able team leader to lead the workers
• on-site, resolves issues on-site and an effective communicator with customers.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201 )

3 Shenton Way, Shenton House #19-01, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Admin Executive

Salary: $2900

Location: Marine Parade or Punggol

Working Days: 4-5 days work week (working & off schedule are base on 3 week shift)

• Week 1 : 2 days Off (Thu & Fri)
• Week 2 : 2 days Off (Wed & Sun)
• Week 3 : 3 days Off (Mon, Tue & Sat)

Working hours :

Mon- Fri: 12pm-8pm / 3pm-11pm (8hrs) | Sat & Sun : starting from 8am or 9am (9hrs -11hrs )

Responsibilities:

• Handles customer enquiries (walked-in, phone, emails etc).

Requirements:

• Able to commit shift hours & work on weekends.

Interested personnel kindly contact WhatsApp :+65 9299 4753 (Marcus)

OR

Email to : [email protected]

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Position : Sales Support Assistant (Training Provided/WEST) - Up to $3500 + AWS
• Location : West - Jurong - Corporation Drive
• Working hours : Monday to Friday | 8.30am to 5.30pm
• Salary (commensurate with experience) : Up to $3500 + AWS + Performance Incentives + Bonus + Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Industrial Products

Main Responsibilities:

• Processing of sales orders, delivery orders, and invoices accurately ad timely
• Communicate and coordinate efficiently with colleagues of all departments ensuring timely order fulfilment
• Provide feedback on the efficiency of the customer service process.
• Answer all product-related questions in a polite manner and addressing queries promptly.
• Prepare written and verbal quotations to customers timely and accurately
• Follow up on inquires through communication channels, maintaining strong customer relationships at all times
• Actively promote the Company brand to establish and develop new leads with potential customers
• Support the development of new and existing products
• Bookkeeping of customers’ transactions, complaints and all necessary records.
• Other duties as assigned by management
• Procuring new clients through direct contact, word-of-mouth and cold calling
• Attending networking activities to research and connect with prospective clients if required
• Suggesting upgrades or added services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.

Requirements:

• Min. O levels and above
• No experience required; training will be provided.
• Proficient in MS Office application such as Word, Excel
• Bilingual in English and Mandarin to communicate with chinese speaking associates.

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Admin Assistant | Data Entry | Sales Support | Tuas

• Monday – Friday 8am - 5:45pm
• $2000 - $2400
• Working location : Tuas West Road

Job Responsibilities

• Assisting on sales quotation
• Administrative duties in accounts such as opening Delivery orders and invoices (will be trained)
• General filing and documentation
• Data entry

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies, and have one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for learning.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their Science examinations.

Our headquarters is in Singapore, with additional offices in China, the Philippines and Malaysia. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

[