JOB SUMMARY

He / She will be responsible for supervising, coaching and co-ordinating activities of the food Servers as well as looking into the comfort and dining experience of guests. He / She will also handle guests’ complaints during the absence of the manager.

DUTIES AND RESPONSIBILITIES

1. Open and close shift in accordance with the manager’s checklists.

2. Train, maintain and enforce all Marriott service standards through the use of used records, menus and appropriate training and reference materials.

3. Supervise and coach all associates in accordance to Marriott training programme.

4. To ensure enough staffing for the operation in all outlets.

5. To ensure smooth operation in all areas.

6. To ensure proper cashiering and billing procedures are adhered to.

7. To help the assistant manager in generating all necessary micros reports for outlets.

8. To supervise closing checklist for bartenders.

9. To conduct opening inventory and closing inventory of wines.

10. To ensure accuracy of associates’ float money stored in safe deposit box.

11. Check and oversee cashiers’ closing duties and ensure accuracy.

12. Ensure efficient scheduling and represent the outlets for all day to day operations.

13. Responsible for updating Leaves / PH / MC of all associates daily.

14. To conduct 15 minutes training to all associates on a daily basis.

15. Maintain all S.O.P. and L.S.O.P.

16. To conduct a proactive preventive maintenance inspection on a monthly basis.

17. Promote inter-departmental relations through candid communications channels.

18. To keep manager informed should there be a shortage of manpower. To carry out instructions effectively, monitor the staff progress and to pass any information regarding the operations to the manager at all times.

19. To be always on the floor during operation hours, to assist the hostess in seating the guests whenever required and to check on guest satisfaction on a regular basis.

20. To take charge of assignment planning and schedule associates for their meal breaks.

21. Check on the cleanliness of the restaurant area and side stations and to do weekly inspection with the manager.

22. Understand and teach empowerment principles to ensure guests’ satisfaction.

23. To LEAD BY EXAMPLE and have a “hands on”approach to motivate our associates to excel.

24. Maintain fair consistent counselling and/or disciplinary procedures in accordance with Marriott Guarantee Fair treatment.

25. Monitor hours, staff overtime on a daily basis for restaurants as it relates to sales and profits.

26. Don’t expect, inspect.

27. Be an aggressive Team player and have always “CAN DO ATTITUDE”

28. Cash/Bank Handling:

- Process all payment methods in accordance with Accounting procedures and
policies.

- Follow property control audit standards and cash handling procedures (e.g., blind drops).

- Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

- Transport bank to/from assigned workstation, following security procedures.

- Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.

29. Any other duties as may be assigned from time to time.

JOB REQUIREMENT

• Minimum GCE 'O' levels and/or Diploma in Hotel Management
• Good interpersonal and communication skills
• Meticulous and attentive to details

We regret that only shortlisted applicants will be notified.

• Managing large amount of incoming calls and customer service inquiries
• Identifying and assessing customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customers’ complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Coordinate with the Maintenance, Installation and Delivery Support Team to resolve Customer's concerns.
• Follow up and update customer status and information
• Other ad-hoc duties assigned

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

1. Services (Front of House):

· Responsible for setting-up and handling work station(s) assigned.

· Be attentive to guests’ request efficiently and effectively.

· Serve food & beverages in accordance to Restaurant and regulatory standards.

· Ensure cleanliness and work order in compliance with standards at all times.

· Ensure all used plates and cutleries on the dining tables are being cleared once the guests left the restaurant.

· Possess full knowledge on food, beverages and other products & services served/provided by the Restaurant.

· Attend to guests’ queries, feedback and complaint timely & professionally.

· Perform any other additional responsibilities as assigned by Restaurant Manager.

Requirements:

i. Can speak English fluently and has ability to read and write English sufficiently.

ii. Meticulous, mathematically incline and possess good people skills.

iii. Possess exceptional communication and interpersonal skills to maintain good relationship with diverse guests and employees within the restaurant.

iv. Self-discipline and self-motivated with dynamic personality to always strive for better results.

v. Always maintain high standard of personal hygiene, neatly attired and professionally groomed.

vi. Possess enthusiasm in learning and keen to get feedback for improvement.

vii. Ability to engage in physical activities which requires long hours of standing during the working shift.

viii. Require to work on rotating shift basis which include weekends and public holidays.

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

· Greet and meet people coming into The SKILT Centre and direct them to appropriate areas

· Efficient handling of call inquiries and providing general information of services in The SKILT centre

· Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages

· Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions

· Generate and calculate invoice, record, collect payment, and issuance of receipts on time

· Handle changes in billing, refunds, and credits.

· Handle closing, settlement, and payment collection

· Provide cross-coverage of other Service Relations Officer who may be on leave.

· Support operation functions as and when needed

· Monitor general hygiene and cleanliness of The SKILT Centre

· Any other ad-hoc duties assigned by the management

Requirement

· Min. diploma in any discipline

· 2 years’ working experience in administration, customer service and/or receptionist role

· Fresh school leavers are welcome , training provided

· Good interpersonal and communication skills

· Positive working attitude and customer centric mindset

· Customer service mindset

· Meticulous and organised with attention to detail

· Ability to work independently and as a team.

· Enjoy working in fast-paced environment

· Proficient in MS Office

· Hard working and keen to learn

Work Hours and Location

Upper Thomson or Bukit Timah

Office Hours ( 5.5 days work week)

Benefits

· Medical & Health insurance

· Professional development

· AWS and Variable Bonus

Job Type

Full-Time

Salary

$2,500.00 - $4,000.00 per month

Interested applicants may apply with a cover letter and resume to:

a[email protected]

We regret that only shortlisted candidates will be notified.

This role provides second level (L2) technical production support in the back office (Operations Technology) division that hosts Reconciliations Application. Application reconciles core reconciliations (Nostro/Depot), Trade Validation & Control and other non-core reconciliations.

This role & responsibilities includes:

• Provide timely and efficient IT Level 2 support of the Reconciliation Application
• Opportunity to learn and troubleshoot functional domain queries in the Investment banking reconciliations processes.
• Proactively seek to minimize potential application support problems through root cause analysis and monitoring
• Understand and debug the logs and where required source code to find bugs and issues to be fixed by development teams (L3)
• Provide onsite and remote users support for multiple reconciliations instances.
• Provide off-hours support including weekend on rotation.
• Maintain effective communication to the internal/external clients to understand their application related issues/queries/problems.
• Acquire knowledge on the CS reconciliation Processes, prepare KB articles to build knowledge base.
• Managing active and open incidents to ensure proper final resolution or workaround.

Your future colleagues

Production Support is an essential function within the bank. The Ops Tech production support team provides effective structured technical support for multiple back-office applications. We are respon-sible for problem solving and root cause analysis for production issues. Support works closely with the application users, third party vendors, infrastructure teams, and other Credit Suisse groups to provide an optimal level of support.

The role will provide a long-term career path within the organization and increased future responsibilities.

We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Credit Suisse Group AG has been acquired by UBS Group AG. Credit Suisse continues its business activities as a subsidiary company of UBS Group AG, including selective hiring for experienced professionals.

UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management, and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it’s our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and sup-port the diverse cultures, perspectives, skills, and experiences within our workforce.

Qualifications

We are looking for candidates with the following qualifications:

• Minimum 4+ years of IT experience in supporting Reconciliation applications in financial industry or equivalent organizations domain.
• Understanding of Nostro/Depot and Non-core reconciliation processes within a bank.
• Good hands-on technical understanding of reconciliation products like IntelliMatch, TLM or Gresham CTC.
• Ability to navigate through complex production issues and coming up with workaround/out of the box solution wherever needed.
• Ability to participate and contribute during major incidents and handle communication to users.
• Contribution towards application stability and overall improvement of batch processes in coordination with development and business teams.
• Good understanding of ITIL processes
• Multi-tasking, fast learner with excellent problem solving and analytical skills.
• Ability to explore automation opportunities.
• Understanding of Swift messages and ability to identify the issues if any with respect to message quality.
• Linux/Unix troubleshooting skills knowledge (checking logs, processes, perform system health checks, etc).
• DB knowledge [in technologies like Oracle, Sybase IQ, MS SQL] (hands on experience)
• Web/Tools related experience: XML, Control-M, Informatica or Splunk.
• Adherence to bank processes and ensuring same standards followed by team

Nice to have:

• Prior Gresham CTC IT Support experience
• Experience with monitoring tools like Osmosys, Grafana and ServiceNOW.

Personal Skills:

• Fast learner, Teammate, and positive work attitude. Take Ownership and Accountability
• Client-focused & sensitive to client needs
• Good oral and written communication skills.
• Dedication to fostering an inclusive culture and value diverse perspectives.

Your responsibilities include, but not limited to:

1) Responsible for conducting field (on-site) audit on outdoor cleansing activities, including safety compliance, to ensure that quality service is consistently maintained;

2) Responsible for investigating Defect Notices and propose corrective actions to Operations Executive to prevent recurrence of similar complaints;

3) Responsible to reducing recurrence lapses through continuous improvement of work methodology e.g. case studies, min 2 projects a year

4) Perform compliance audit to ensure the operation sites and company leased residential units are complying to the regulatory requirements and/or contractual obligations.

5) Participate in the deployment of special projects such as pandemic disinfection and chemical spillage post clean-up cleaning

6) Conduct QEHS briefing, with relevant multimedia content, on site to ensure worker competencies are met, to conduct monthly

7) Conduct QEHS Inspections on site to ensure compliances to in-house and regulatory requirements

Requirements

• Minimum Advance Certificate / Higher Nitec or equivalent education

• Must possess driving license class 2B and motorcycle

• Basic knowledge of Microsoft Office applications (Able to prepare simple reports)

• Applicants must be comfortable working outdoors

• Required to do night audit periodically

• Require to be on standby for ad-hoc activation for special cleaning job

• Positive attitude, willing to learn and able to work independently

About the job: We are currently seeking a skilled Service Manager to join our Singaporean team. As a Service Manager, you will assist the company with all after sales service matters including but not limited to telephone technical support, fault finding, machine repairs, warranty claims and spare parts processing.

Responsibilities:

1. Lead and manage product distribution and training throughout Pre delivery, Service, Parts, Warranty & aftermarket support.

2. Market analysis, Marketing strategies, Product development & pricing for the parts and service business.

3. Provide feedback and technical guidance to the Dingli Service Team on design and performance improvements that are required for the Singapore and Asia Pacific markets on a monthly basis. 

4. Provide details of the work carried out, parts used, time and mileage of van, with any comments appropriate to Dingli while repairing machines.

5. Build relationships with the key service personnel at each customer.

6. Develop and maintain product safety programs throughout the Asia Pacific region.

7. Drive projects for continuous improvement and streamline existing processes in the Asia Pacific region.

8. Develop budgets, manage P&L responsibilities, forecast revenue, COS and Expenses, monthly progress forecasting and planning.

9. Provide operational leadership for product sales and service team within the Asia Pacific region.

10. Human Resource Management including Goal alignment, workforce planning, performance management, retention strategies and conflict resolution.

11. Provide technical support, training and build a strong service team.

1. College degree in engineer or equivalent.

2. At least 3 years experience as a service manager or similar role in the mechanical or equivalent industry.

3. Knowledge of equipment rental companies in Singapore will be an advantage.

4. A valid driver's license and willingness to travel.

5. Knowledge of aerial work platforms or material handling equipment.

6. Ability to work under pressure and manage multiple priorities.

7. Strong problem-solving skills.

8. Fluent written and spoken English.

9. Current permanent work rights with no restriction in Singapore.

10. Strong leadership,excellent communication and management skills.

Hello, let us introduce ourselves!

We are watchTowr, a VC-backed cyber security startup helping organisations continuously discover vulnerabilities in their Internet-facing attack surface. Cyber security veterans and technical experts, we are obsessed with building cybersecurity technology to help prevent breaches.

With experience informed by years of simulating sophisticated cyber attacks against some of the world's largest organisations, our mission is to enable organisations to continuously understand how an attacker would successfully compromise their business - with cutting-edge Attack Surface Management and Continuous Automated Red Teaming technology.

The watchTowr Platform was named within Gartner’s Emerging Tech Impact report in 2023, and is utilised by Fortune 500 and other large enterprises globally. Our research is well-known and respected across the cybersecurity industry, and can be found in various news outlets - while fuelling the watchTowr Platform.

We are a young, high-energy and high-performing team delivering world-class technology to help our clients prevent breaches. We are in a high and aggressive growth phase of our journey, and are excited to continue adding colleagues to join our phorce of nature.

Our vision for offensive security is continuous.

But what’s the role?

We are looking for Delivery Manager to support the continued success and delivery of the watchTowr Platform to clients, playing a key liaison role with clients.

A successful Delivery Manager is brilliant at building relationships, and is excited to grow rapidly with the business, being given responsibility and autonomy, but also exposure to some of the smartest people in the industry.

Sounds great – what will I do?

• Supporting the initial engagement with prospective clients to demonstrate what we do, and why we’re the best at it
• Scoping sessions with new clients to get under the skin of their security culture and advise them on how we can support real cultural and behavioural change
• Host insight sessions with clients to share new functionality, threat intelligence, industry trends, and best practices
• End-to-end management of each stage of Proof of Concept exercises, and longer term commercial engagements
• Ensuring each engagement runs smoothly and to schedule
• Coordinating and managing the internal teams involved in the delivery process, ensuring they are in alignment with client objectives
• Pro-actively identifying and troubleshooting delivery issues
• Providing a single, highly-responsive point of contact for clients
• Analysing data strategically to ensure we’re offering the clients a useful and insightful perspective
• Refining and improving existing delivery processes to ensure the best outcomes for our clients

Sounds perfect to me, what specifics are you looking for?

• A successful Delivery Manager is brilliant at building relationships, can balance many different activities at once, and demonstrate professionalism in a client-facing setting.
• You have experience building great relationships with multiple clients and helping them to realise their goals, perhaps in an Account Management, Events Management, or Project Management role.
• An interest in cyber security is essential but experience in the industry is not.
• Excellent interpersonal skills, and the ability to build strong and effective relationships both with clients and internal teams
• Strong organisational skills
• Experience working in a client-facing role
• Ability to analyse and extract genuine insight from data
• Positive, professional, and ‘can do’ attitude, with the desire to exceed client expectations
• Excellent written, oral and presentation skills
• Good general IT skills: proficient in MS Office products (Excel, Word, Outlook, PowerPoint)
• Desire to work pro-actively and flexibly in a rapidly changing environment, often with tight deadlines

What’s in it for me?

• Meaningful mission - the work we do materially prevents our clients from being breached.
• Competitive compensation - we believe that hard work, skills and ambition should be fairly compensated.
• Meaningful role in a company - You will be a key and early contributor to a fast-growing cyber security business that helps protect some of the world's largest enterprises.
• Endless opportunities – we are in a high-growth phase of our journey, and plan to promote from within as we scale.
• Work with cyber security experts – we are solving cutting-edge industry-wide cyber security challenges with some of the world’s most advanced organisations.

Helpdesk Lead (Singaporean Only) (14049622)

This is a 12 months contract assigned to our client

Work Location: Commonwealth MRT

Salary Range : $4,000-$6,000

Job Descriptio

1. Assist Helpdesk manager in managing day to day operation of Helpdesk

2. Assist Helpdesk manager in managing client on the daily reporting

3. Real Time Monitoring of daily operations to departmental objectives & KPIs are met

4. Monitor agent’s weekly performance using available data

5. Identify training and development needs of agents to bridge competency gaps.

6. Work with trainers and QA to ensure agents are appropriately trained, coached and evaluated

7. Ensure team members’ compliance in operations policies and processes

8. Provide the necessary leadership/guidance to team members to achieve Contract SLA.

9. Lead, motivate and supervise agents to ensure that Customers’ requests are answered promptly, of

consistent quality, and in accordance to stipulated performance standards

10. Coach and appraise Agents on their daily tasks and achievement of individual and departmental KPIs

11. Conduct regular huddles / meetings with agents to ensure that they are kept informed about ongoing

changes and updates (eg share important updates like survey participation rate, calls handled the

previous day, unique cases so agents are kept updated)

12. Ensure all knowledge base (eg. SharePoint/Confluence) for Helpdesk are all up to date

13. Evaluate and resolve customer’s complaint and ensure that they are dealt with expeditiously and

satisfactorily, reporting service failures to source and making recommendations to prevent recurrence.

14. Continuously review roster to ensure optimal resource utilization, enhanced productivity, and sufficient

coverage of both agents and Team Leads across Helpdesk operational hours

15. Promptly alert and escalate potential issues to ensure minimum disruptions to Helpdesk

16. Work closely with the Helpdesk Manager to communicate, implement and co-ordinate company policies

and procedures to agents and ensure compliance

17. Provide structured feedback and recommendations for tool and process improvements on an

ongoing basis

18. Perform other duties and responsibilities that may be assigned to you by the management for the

effective implementation, maintenance, and continual improvement of Helpdesk.

19. Provide regular staff engagement including but not limited to Daily Operations Floor Meeting,

20. Monthly 1:1 coaching session with team members; Quarterly team bonding session

21. To take over level 1 escalation from agents.

22. To call user to resolve the issue for user.

23. Live and inspire agents to live the corporate values, contributing to the success of company culture

Work Values

1. Pride in Customer Excellence

2. Pleasure to work in a team

3. Respect your commitment

Skills

1. 3 to 5 years of work experience in the related field is preferred for this position.

2. 3+ years of leadership experience directly managing others

3. Strong time management skills and motivation to exceed expectations.

4. Ability to multi-task

5. Must be a strong communicator with an emphasis on effective listening and empathizing with customers,

plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).

6. Degree or diploma in any discipline.

7. Strong leadership skills

8. Good knowledge and understanding of top-class customer experience.

9. Passionate about how customer service can contribute to the success of any businesses.

10. Proactive and positive in resolving issues.

11. Experience with performance metrics

12. Excellent written and verbal communication and interpersonal skills to coach, train and

assist team members

Responsibilities -

• Responsible to handle coverage support (24x7 mobile support) and provide permanent solution / workaround depending on the nature of issues.
• Collaborate with interface teams to troubleshoot any interface issues and provide resolution.
• Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.
• Work with Infrastructure / Cloud operations teams for any change requests, issues, patching activities etc.
• Perform deployment & release management activities.
• Collaborate with development squad to provide insights for defect fix by providing analysis performed.

Requirements -

• Programming language/framework: Java, Spring MVC, MySQL.
• Hands-on experience in Linux & Shell.
• Hands-on experience in SQL.
• Hands-on experience in AWS services.
• Experience in using ITSM tools.
• Experience in Release Management activities.
• Knowledge in Splunk & Datadog.

Job Scopes:

• Assist in social media (Facebook, Instagram, TikTok, WeChat etc)
• Promote our brand through various social media platforms
• Proficiency in content creation, copywriting, and editing for social media platforms
• Basic video creation and filming
• Create engaging and relevant content for social media platforms, including posts, videos, images, and infographics

Requirements:

• Relevant experience (Preferably as social media executive or advertising executive)
• Strong understanding of media platforms
• Strong data analyst skill and ideas for advertising materials
• Ability to create persuasive texts, strong command of Chinese language editor skills for work required.
• Flexible and engaging writing style
• As work purpose required to liaise with other associates, bilingual fluent in both English and Mandarin would be preferred.
• Flexibility and able to adapt well to environment changes due to nature of work duties.

Join a dynamic team as a Customer Service Business Process Specialist, driving excellence in offer-to-cash processes. Be a key player in optimizing Supply Chain Management and setting standards for Customer Service across the Asia Pacific market for the Smart Materials Division.

Key Responsibilities:

• Lead and manage direct reports, ensuring timelines, accuracy, and efficiency.
• Implement project goals within budget, time, and quality in the Division/BL(s).
• Drive digitization through IT systems, including cost-benefit analyses.
• Represent and decide in cross-BL / cross-segment committees for OTC processes.
• Create and track business cases, manage project teams, and practice risk management.
• Define, streamline, and implement standardized processes across Customer Service teams.
• Coordinate processes with users and implement solutions in IT systems.
• Provide updates for steering committees and stakeholder management.
• Drive active change management initiatives.
• Provide 1st/2nd level support for key users or act as a key user for Customer Service team(s).

Requirements:

• University Degree preferred.
• Strong communication and interpersonal skills.
• Excellent team player.
• Independent, meticulous, organized, with a positive attitude.
• Proactive in resolving process issues and driving Continuous Improvement.
• 8-10 years of experience in Customer Service managing the order-to-cash cycle.
• Experience with ERP systems, S4/Hana, SAP, CRM, IBP, and Microsoft Office.
• Project Management skills.
• Exposure to process mapping; 6 Sigma Green Belt Certification preferred.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23776
To learn more about this opportunity, please contact Goh Bao Yee at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Goh Bao Yee | Registration No: R1766609

TCM Company requires Physician Assistants

• At least 4 years experience as a physician assistant is preferred

• The monthly salary is $2,500 - $4,500

• Singapore citizen and PR preferred

• Address: 144 Upper Bukit Timah Road #01-11 Singapore 588177

• PH 96571978

中医店聘药师助理

•四年以上药师助师工作经验为佳

•薪水月入$2,500 - $4,500

•新加坡公民或PR优先

•工作地点：144 Upper Bukit Timah Road #01-11 Singapore 588177

•联系电话：96571978

Associate (Fund Services）

Location: Chinatown

Working Days: 5 days, Monday to Friday

Working hours : 9:00am -6:00pm

Salary : $3000-3500

Job Description

• Assisting the Fund Services Manager and Managing Partner for all client matters and maintains client relationships.
• Preparation of the funds’ periodic Net Asset Value (NAV) calculations, financial statements and associated reports.
• Initiate wire and account transfer transactions through various internet banking platforms to settle fund’s expenses, redemptions and subscription money movements etc.
• Preparation and maintenance of investment documents and schedules
• Coordinate investor servicing activities, including fund investor onboarding / KYC, und investor queries, capital calls and distributions.
• Maintenance of fund entity & investor contact database.
• In addition to the duties listed above, the candidate may be requested to perform other ad hoc duties or projects as requested.

WhatsApp: https://wa.me/6596112291 (Kyra)

Email: [email protected]