Hourly Salary: $15~$18

Our Client Profile:

Embark on a culinary journey with us at our Japanese Izakaya/Omakase style restaurant in the heart of Tanjong Pagar/Outram Park area. We are seeking one dedicated part-time service crew member to help bring authentic flavors of Japan to Singapore. This role is ideal for those who prefer flexible work arrangements and are eager to further their expertise in a vibrant and fast-paced environment.

Job Responsibilities:

• Welcome guests and guide them to their tables
• Taking orders and delivering food and beverages to customers
• Preparing simple dishes if required (e.g. house salad)
• Assist with setting up the tables and clearing any dirty plates and utensils
• Offer recommendations regarding the menu should enquired
• Communicate order details to kitchen staff
• Attend to cash register if needed
• Maintain cleanliness and order, adhering to health and safety regulations at all times
• Perform any ad-hoc duties as assigned by the management

Job Requirements:

• Minimum of 1 year of experience in an F&B, preferably with exposure to Japanese cuisine.
• Able to work evening shifts
• Strong teamwork skills, with the ability to work effectively in a dynamic and fast-paced environment.
• Excellent communication and interpersonal skills.
• Commitment to maintaining high standards of cleanliness and hygiene

Tourlife Consultants Private Limited (23C1476)
Leading Recruitment Firm in Singapore

Kylie Ng (Reg No: R24121757)

Job Description:

• To handle parents enquiries
• Assists the supervisor in day to day administrative duties, arranging staff working timing and reporting staff lateness and over time
• Reporting outbreak diseases such as HFMD, chicken pox etc to ECDA and MOH
• Interaction with children and engagement with parents
• Prepare financial and centre reports
• Ordering stationary for office use
• Any other ad-hoc duties as assigned

Requirements

• Candidate must possess at least a Higher secondary/Pre-U/A level/College, any field.
• Good communication skill
• Team player
• Entry level candidates are encouraged to apply
• Full-Time position

Job Opportunity: Temporary Receptionist (6-Month Contract)
Location: Tanjong Pagar
Working Hours: 9 AM - 6 PM
Salary: S$3,000 - S$3,200

Key Requirements:

• Travel: Must be comfortable traveling between offices (Buona Vista / Tanjong Pagar) when required
• Requirement: Ability to walk up and down a one-story spiral staircase regularly

Job Description:

• Greet and welcome visitors, register them in the Visitor Management System, and assist in a courteous manner
• Perform opening and closing procedures for the reception area, ensuring smooth day-to-day visitor operations
• Coordinate with service assistants to maintain meeting room readiness and ensure visitors are attended to promptly
• Provide event and logistics-related support as needed
• Act as a backup for team members during absenteeism

How to Apply:
Submit your resume to Jocelyn Chan at [email protected] or contact via Telegram @jocelynchan.

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence Number: 99C4599
Personnel EA License: R1331820

We are seeking a friendly and enthusiastic Service Crew to join our team at our bakery. The successful candidate will be responsible for providing excellent customer service, taking orders, preparing food and drinks, maintaining a clean and organized store, and ensuring customer satisfaction.

Responsibilities:

- Greet customers and provide excellent customer service

- Take customer orders accurately and efficiently

- Prepare food and drinks according to standard recipes and procedures

- Ensure that food and drinks are served in a timely and friendly manner

- Maintain cleanliness and organization of the bakery

- Handle cash and credit card transactions accurately

- Assist in inventory management and ordering supplies when necessary

- Follow all health and safety guidelines and regulations

- Work as a team player to ensure customer satisfaction

Qualifications:

- Previous experience in a customer service role, preferably in a food service environment

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Excellent communication and interpersonal skills

- Ability to work a flexible schedule, including weekends and holidays

- Ability to stand for long periods of time

- Basic math skills and proficiency in cash handling

- Knowledge of food safety and sanitation regulations

Nearest MRT Stations to our outlets:

- Orchard MRT

- King Albert Park MRT / Sixth Avenue MRT

If you have a passion for providing exceptional customer service and enjoy working in a fast-paced and dynamic environment, we encourage you to apply for this exciting opportunity to join our team!

• Position: Customer Service Officer (Sales coordinator)
• Working days : Mon - Friday 830am-530pm
• Salary range: $2,400 - $2,800
• Location: Changi South

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Duties and Responsibilities

• Responsible for generating and sending all customer quotes.
• Assist Operation Manager with paperwork related to Orders from Customers.
• Handle customer enquiries / work orders via email/phone.
• Key in all the job requests into system.
• Coordinate/ Liaise closely with warehouse departments & external parties to ensure timely response/delivery.
• Perform other related duties and responsibilities as and when assigned.

Job Requirements

• At least 1 year of relevant working experience
• Proficient in Microsoft Office

PART TIME STUDENT CARE TEACHER

Salary:

$8-9/hr

Work hours / Duration:

Monday - Friday, 1pm-6pm - Part Time

Location: Sengkang

Job Description:

Description

-Assist in daily classroom activities and ensure the well-being of the students
-Guiding primary school students with their school homework and co-curriculum activities

-able to assist with admin and WhatsApp messaging

Requirements:
-Able to commit for a minimum of 1 - 3 months with no experience needed (students waiting for A level result are welcome to apply)
-Good personality, patient, and friendly

Key Accountabilities:

• Undertake the assignments on one's own such as commissioning, installation, maintenance, trouble-shooting and repair/overhaul for MTU engines and associated product
• Capable of resolving technical matters and completing services according to the works order for acceptance by the customers.
• Conduct acceptance test of equipment and systems with customers or customer representatives.
• Carry out repair/adjustment if required.
• Provide service/investigation reports where applicable.
• Prepare and submit travel report on work progress as well as completion of project.

Requirements:

• Minimum Diploma/Degree in Mechanical or Marine Engineering.
• At least 2 – 3 years of experience in the diesel engine/generator industry.
• Experience in troubleshooting, project handling/execution, servicing and commissioning.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills
• Highly independent, and an excellent team player.

United Kingdom Ministry of Defence - Singapore Support Unit

Singapore citizens only, please.

This is an entry level position. Overtime payments will form a substantial part of your remuneration.

You will be part of a busy fuelling and logistics services operation in a fuel depot and wharf management environment.

After training, you will be involved in the operations of installation machinery, equipment, pipelines, handling of large fuel hoses and routine maintence tasks. You will also carry out other duties as required.

You must be willing and able:

• Team worker
• Physically and mentally fit
• To wear breathing apparatus
• To work in confined spaces
• Not be afraid of heights

You must be willing to work paid overtime at short notice with occasional 12 hour shifts.

Essential:

• Police check and pre-employment medical check
• Min Class 3 driving license (any higher will be viewed favourably)
• Good command of written and spoken English
• Good interpersonal skills and flexibility to changing priorities
• Good team player - enthusiastic, self-motivated, problem solving skills

Desirable

• Relevant experience in an operational / engineering environment within the oil & gas industry would be an advantage.

Key Responsibilities:

• Client Support: Provide administrative support and assistance to clients, ensuring a positive experience.
• Reception Duties: Manage reception tasks, including greeting visitors and handling inquiries.
• Client Onboarding and Offboarding: Assist with new client setups and exit activities to ensure a seamless transition.
• Secretarial Services: Provide secretarial support, including document preparation and filing.
• Ad-Hoc Tasks: Complete various ad-hoc duties as needed to support the team and operations.

Requirement:

• ITE/Diploma at least 2 years working experience in reception work.

Additional information:

• Working hour: Monday – Friday
• AWS Provided
• Up to up to $2800 (Depending on experience)
• Located at Raffles Place

To help us process your application, please visit www.gmprecruit.com/current-jobs to upload your resume on our website with GMP Job Code: 23846

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

• Basic $1800-$2300 (depends on experience)
• OT (10-30hrs monthly)
• Perm role with 14 days A/L, AWS, Bonus, medical insurance
• Mon – Fri / 9am – 6pm
• Location: Sembawang

Responsibilities:

• PM, servicing & repairing of cleanroom production machine (on-site)
• Assembly of parts, hoist operation

Requirements:

• Min. 1 year relevant experience
• Knowledge in mechanical & electrical/ electronics

For consideration, kindly submit your CV by clicking “APPLY Now” or email to [email protected]

**Only shortlisted candidate would be notified**

Teo Hui Yee | R22105757

Senior IT Support Executive

• Working hours: 8.30am to 6.00pm (Mon – Fri)
• Office location: Pandan Road [Company transport is provided from Clementi MRT (one way) ]
• Salary: $3500 – 4200

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Contract Period: From 1 Dec 2024 to 30 Nov 2025. (With the option to extend till 30 Nov 2026)

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 6.45am to 3.45pm inclusive of 0.5hr lunch break
• Fridays: 6.45am to 3.15pm inclusive of 0.5hr lunch break
• Working hours in a week: 42 hours
• Depending on school requirement, there may be a need to change the work hours to be anytime between 7am to 5.30pm.
• Service not required on Saturdays, Sundays and gazetted public holidays

The Personnel shall be competent to perform the following:

(a) Handle calls, walk-in enquiries, delivery, school mails, parcels dispatch.

(b) Attending to pupils who are unwell in the General Office (GO) and ensuring that the school’s early dismissal procedure is adhered.

(c) Coordinate with Teacher in charge to update weekly school activities in the GO

(d) Pack and prepare materials to be distributed to all classes

(e) Compilation of simple information and statistics using MS Office

(f) Filing and distribution of school correspondences and materials

(g) Provide administrative support during major school events e.g P1 orientation etc

(h) Any other duties as assigned by School

The Personnel shall minimally have the following qualifications, skills and experience:

(a) At least an GCE ‘O’ Level (or equivalent)

(b) Preferably well conversant in both English and Mandarin

(c) At least 3 years of experience providing admin support

(d) Proficient in MS Office

(e) Basic First Aid knowledge

(f) Good communication and inter-personal skills

(g) Good team player with high level of initiative

(h) Good customer service skills

(i) High level of initiative and able to work independently

(j) Mature individual with a pleasant disposition

Interested candidates please submit your resume/CV and include the following details:

1. Full name as per NRIC

2. Residential address (for job matching by location)

3. Minimum expected salary

4. Relevant education/qualification certificates and testimonials

Project Manager (Infrastructure, Security)/ Customer Service Management

Job Description & Requirements

Our esteem client is looking for an Project Manager (Infrastructure, Security)/ Customer Service Management

The Project Manager (Infrastructure, Security)/ Customer Service Management must be trained and certified. He/ She must be able to deliver CyberSecurity Projects. The incumbent must be good in managing CyberSecurity Project Planning, Design and Implementation. Prior experience in managing stakeholders and experience in providing consultancy.

Responsibilities:

• Strong in handling IT CyberSecurity Project Management.
• Involved in IT Security Project Design, Planning and Implementation.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Handle Project Planning, Scheduling, Delivery and Execution
• Involved in Service Delivery Management.

Requirements:

• Demostrated strong IT Enterprise Project Management experience.
• Proficient in IT Infrastructure Services, Cybersecurity Solutions, Cloud Computing and Systems Integration.
• Experience in managing deployment of IT infrastructure, such as systems & networks and CyberSecurity Solutions.
• Experiences in major IT infrastructure & cybersecurity system updates, upgrades, OS hardening and migrations
• Good in Project Planning, Design, Implementation, Scheduling and P&L.
• Good technical skills in IT Infrastructure, CyberSecurity and IT systems.
• Experience in handling IT Project Management
• Demonstrated Project Management methodologies.
• Good in Vendor and Client Management.
• Demonstrated experience in handling Project Life Cycle.
• Min. 5 years of managing IT CyberSecurity Project Management experience.
• Possess CITPM or PMP certified
• Possess CyberSecurity Certifications.
• Good Degree in Computer Science/Computer Engineering.

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : jeline@starcareerconsulting.com

We regret only shortlisted candidate would be contacted.

Yong Zhehan @Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

The Opportunity

• Permanent role with leader in air-conditioning technology
• Work location: Northeast Region
• Salary Up to $4000 with VB and allowances

A globally recognized leader in air-conditioning technology, headquartered in Singapore and specializing in advanced cooling solutions for data centers across Asia. This company works closely with subsidiaries and partners across various countries, ensuring operational excellence and maintaining its leadership position in the industry.

The ideal candidate for this role should be skilled in service, maintenance, commissioning, troubleshooting, installation, and warranty repair of their products. They must mentor the team, supervise subcontractors, and actively identify opportunities for additional services while ensuring sustainable growth.

The Job

• Perform service, maintenance, commissioning, troubleshooting, installation, warranty repair, and other specialized services on the complete product range.
• Complete service work to the highest standard, adhering to company policies, procedures, and industry best practices.
• Submit comprehensive service reports for each service order, or weekly if the work duration exceeds one week.
• Identify and promote new/additional services, parts, and products to customers, providing feedback on potential opportunities to the service office.
• Supervise subcontractors and maintain the highest safety standards at job sites.

The Talent

• NTC/Diploma in Building Services, Electrical, or Mechanical Engineering.
• Minimum of 1 year of experience in the M&E industry, preferably in Data Centers or mission-critical infrastructures.
• Perform preventive maintenance and troubleshooting at client sites.
• Service-oriented with strong analytical, problem-solving skills, and leadership ability.
• Excellent interpersonal communication skills, capable of interacting with individuals at all levels.

Next Step

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

The Opportunity

• Permanent role a globally recognized leader in air-conditioning technology
• Work location: Northeast Region
• Salary up to $5500 with VB and allowances

Adecco is partnering with a globally recognized leader in air-conditioning technology, headquartered in Singapore. They specialized in advanced cooling solutions for data centers across Asia. This company works closely with subsidiaries and partners across various countries, ensuring operational excellence and maintaining its leadership position in the industry.

They are looking for an experienced HVAC Commissioning candidate to lead and manage the entire HVAC commissioning process across all project phases. The ideal candidate should have strong leadership skills to oversee contractors, suppliers, and ensure projects meet specifications and standards within the given timeline, concluding with thorough commissioning testing and reports.

The Job

• Oversee and lead the commissioning process for all projects.
• Manage the commissioning stages, from start-up and design to construction, acceptance, functional performance testing, and operational turnover.
• Evaluate designs and projects to ensure compliance with specifications and standards within the allotted timeline.
• Supervise commissioning agents, contractors, and suppliers, resolving any on-site issues.
• Provide strategic direction and leadership during project closeout and the transition to operational phases.
• Deliver comprehensive and detailed Commissioning Reports for each project.

The Talent

• Diploma in Mechanical Engineering or a related discipline.
• Minimum of 3 years of experience in design management or commissioning management, with a preference for experience in data center environments.
• In-depth knowledge of data centers, mission-critical design concepts, safety protocols, and industry standards.
• Excellent interpersonal skills with the ability to cultivate and manage relationships across multiple departments.
• Strong technical and practical expertise in Mechanical & Electrical systems and services, essential for the functioning of mission-critical data center environments

Next Step

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

“East Face International Pte Ltd” has a business unit “TANDOOR LOUNGE” which is a Fine Dining North Indian Cuisine at Punggol Beach.

We are committed to cater quality & tasty Indian food to our customers with great service and ambiance with “CUSTOMER SATISFACTION” as our main motto.

We are looking for a Senior Service Staff who has rich experience with North Indian Dishes, Indian Authentic drinks and Alcoholic beverages.

· At least 2 years of working experience in Singapore in Restaurant management, Service and Bar tending

· Knowledge about various Authentic North Indian dishes

· Rich experience in preparing Indian Authentic Drinks, alcoholic and soft drinks

· Experience in classic cocktails is an added advantage

· Experience in order taking, billing and maintaining accounts is must

· Experience in Inventory management and vendor management

· Having related certifications in Hospitality Management will be added advantage

· Knowledge and Experience to introduce new drinks as “specials of the week”

· Ability to revisit and revise drinks menu to better suit the customer needs

· To maintain the supplies and inventory for the bar

· To speak English and Hindi fluently. Bahasa Malay & Chinese is added advantage

· To work with great team spirit with chefs and service staff

· To maintain Restaurant neat and tidy always as per SFA & NEA regulations to give best experience to dine-in customers

· To take orders and organise food delivery and takeaway orders

Roles and Responsibilities:

• Conduct outbound sales calls to existing customers to promote products/services using prepared scripts.
• Adhere to work processes and standard operating procedures.
• Build long-term relationships with customers over the phone.
• Follow up on sales leads to generate sales.
• Process orders via inbound calls.
• Manage consignment orders and provide administrative support.

Contract Details:

• Duration: 1 Year (with no guarantee of extension/conversion)
• Target Start Date: By December 1, 2024
• Salary: Up to $2,500/month
• Commission: $400-$500/month
• Completion Bonus: 1 month's salary

Ideal Candidate Profile:

• Experience in customer service or sales coordination
• Strong communication and relationship-building skills

Note: This position supports the healthcare business unit and involves targeted calls rather than cold calling.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 3 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description

· Liaise with sub-contractors, HDB, Town Council, consultant and residents.

· Customer Relationship Management: Interact with residents to maintain good relationship and receive feedback from them.

· Monitor, update and feedback to residents on the status of Defects Rectifications, Complaints & etc.

· Assist on phone calls and emails to answer resident’s inquiries. Make appointment for resident to attend inspection with BSC (Building Service Center) team.

· Daily/Weekly and Monthly Report: Processing of daily/weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively.

· IDMS system (Defects Management): Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.

· IDMS system (E-Appointment): Manage appointments online.

· Notice - Write notice to inform residents of any construction activities.

· Work together with Site Supervisor to generate work schedule before commencement of public facilities rectification work, such as internal driveway drainage cover, water pipe, etc.

· Generate work schedule with Site Supervisors for sub-contractors to rectify defects as soon as possible.

· Brief residents to familiar with the areas or facilities around the buildings.

· Maintain & upkeep of Information Centre & BSC.

· Any ad-hoc duties.

Requirements

· Minimum 'O' Level and above, with Pass in O Level English Language

· Possess WSQ Certificate in Service Excellence (Level 1)

· Effective Customer Service Service Skills Course or equivalent

· Customer oriented with good communication and interpersonal skills

· Experience in customer relation works and fair construction knowledge would be an advantage

· At least 1 year of experience in a HDB BTO/HIP project

· Effectively bilingual

Job Description

• Perform collection of payment for patients
• Conduct financial counselling for patients
• Perform admission, transfer and discharging procedures for patients
• Filing of patient records
• Obtain appointment for patients
• Replenishing inventory when stock is low
• Help in additional responsibilities as assigned by supervisors

Requirement

• Prior experience as PSA / Clinic Assistant

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Roles and Responsibilities:

An After School Care Centre Leader is responsible for managing the day-to-day operations of the centre, ensuring a safe and nurturing environment for students. The role involves overseeing the planning and execution of educational and recreational activities, managing staff, and communicating with parents. Leaders must ensure that children’s well-being, development, and academic needs are met, while adhering to regulatory requirements.

Job Description:

• Oversee daily operations (class scheduling, staff deployment, student attendance tracking
• Mentor and support teachers by reviewing lesson plans, conducting evaluations, refining teaching methods and liaising with parents to address any queries
• Organise, manage, and programs planning, enrichment activities, holiday programs etc.
• Develop and execute strategies to increase student enrollment, conduct enrollment interviews, and collaborate with the marketing team on social media outreach
• Implement and manage CRM tools for communication, data management, and ensuring all events receive appropriate media coverage
• Oversee budget planning and resource allocation for events and within the centre
• Implement conflict resolution strategies and ensure that incidents are documented and professionally handled
• Ensure that the centre adheres to all regulatory requirements, MOE, MSF & ECC guidelines. Establish, review and align SOP to align to the brand’s SOP.
• Provide academic assistance and guidance to students during homework time. Communicate with teachers and parents to track academic progress
• Perform other duties as assigned by the Manager to support the centre's objectives.

Job Requirements:

• Minimum Degree Holder, preferably Education/ Child Psychology, or related fields.
• Higher qualifications in leadership or management are a plus.
• Minimum of 3-5 years of experience in a leadership or supervisory role within a student care or educational setting.
• Proven experience in team management, student care, and operational oversight.

Skills:

• Strong leadership skills with the ability to supervise and guide a team of teachers and assistants.
• Excellent organizational and administrative skills for managing centre operations, student enrolment, and compliance.
• Strong interpersonal and communication skills to work with diverse stakeholders, including students, parents, and staff.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable with administrative systems.
• Ability to handle conflict resolution, behaviour management, and provide constructive feedback to staff and students.
• Capable of planning and executing academic and recreational programs that cater to students' holistic development.

Company Benefits:

• Annual Wage Supplement (AWS)
• Medical & Dental Benefits
• Termly Team Cohesion Activity

• To track and be responsible for providing optimum service levels for day-to-day production support
• Able to write scripts using shell/ Python etc for monitoring, system troubleshooting and maintenance operations.
• To collaborate with third party vendor/other support teams to provide a seamless support model for the business.
• Experience working in elastic search for logging, monitor systems services.
• Understanding the CI/CD pipeline, deployment process to assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
• Able to take ownership of high severity issues and follow through to closure, answerable to business users and provide strategic long-term solutions and participate in RCA and provide pre-emptive solutions for production stability.
• To be able to drive himself/herself to learn new things while dealing with daily production support, good troubleshooting capability.
• To communicate effectively and work efficiently across different Business and support units.

Responsibilities:

• End to end stakeholders management

• Manage customer support after the conclusion of the contract

• Responsible of transparent and traceable billing of contracted services

• Single point of contact for all issues and requests with regard to steering, planning and controlling the services to be provided by T-Systems

• Manage continuous improvement of interaction with regard to Customer-to-Customer processes

• Accountable for projects and major orders or services, i.e. more complex services which are not in the scope of regular operation

• Coordinate external suppliers (subcontractors)

• Establish a coordinated and timely service reporting, conducting service reviews and controlling service levels

• Implement changes in line with the contractual stipulations and in cooperation with the units involved

• Propose measures for continuous improvement of service performance

• Identify opportunities and topics in areas where T-Systems has profound experience and is capable of contributing to the customer’s added value beyond the contractually agreed scope of services

• Coordinate operational and strategic targets with the customer.

• Single point of contact to the customer for all non-contractual and non-commercial items including relevant liquidated damages

• Plan, organize and leads regular progress meeting

• Close cooperation with Operation Manager to provide service operations maintained to contractual service level requirements

• Adherence to accreditations / certifications as required, including but not limited to ISO 20000 and ISO 27001

• Driving continuous improvement within the services provided which are evidenced through customer satisfaction ratings

• Driving innovation in Service Operations to improve quality of service and cost efficiency

• Provide ‘Out of Hours’ management escalation for severe business impacting issues

• Ensure conformance to T-Systems’ and the local/global security policy in close cooperation with Customer Security Manager

General Requirements:

• Planning and control of existing revenue and of service delivery in time / quality / costs

• Contract implementation in commercial systems as well as initial and formal ordering

• Ordering of internal / external deliveries including order processing and project contracting of multidisciplinary project teams (e.g. transition and implementation projects)

• Quality monitoring at the contract level

• Ensuring agreed terms of delivery and services

• Project management of small to medium customer deliverables

• General knowledge of IT Infrastructure, Cloud Concepts and Digital Transformation

Communications / Reports

• Regular communications with customers for delivery and services within the contractual framework. Face to Face, virtual, email and telephone based.

• Contact person for the customer for commercial matters within the contractual framework in coordination with the account teams

• Handling of customer complaints and escalations within the framework of the complaint management process

• Conduct customer service reviews and track derived measures and activities

• Regular communications with Operations and Sales for performance and quality

• Providing the agreed invoicing data

• Tracking invoice payment

• Customer reporting / SLA monitoring according to customer requirements, management reporting (technical and SLA)

• Ensuring high customer satisfaction – including measurement process

Sales Process

• Driving the up-selling and cross-selling sales process within the account

• End-to-end ownership of the sales to delivery process (feasibility, time, quality, budget)

Financials

• Responsibility for revenue, expenditure, gross profit and complete invoicing

• Responsibility for budgeting and forecasting revenue, gross profit of contracts (existing business) in coordination with account team

• Ensuring capacity management to secure the required Service line tasks

• Responsibility for contract management and controlling (internal and external)

Language Proficiency

• Able to speak and write fluently in Japanese and English (for Japanese speaking customers)

Job Description:

• In Charge of administering and configuring infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Responsible for ensuring systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Taking charge of liaising with external vendors to ensure Service Level Agreements (SLA) are met.
• Responsible for drafting and updating technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Job Requirements:

• Diploma in Computer Science/ Information Technology
• Minimum of 3 year of experience in IT infrastructure
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage

Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

You will be a valued member in our world-class customer support team, responsible for ensuring impeccable support for our global customer base across more than 60 countries. The incumbent will be responsible for enhancing Secretlab’s brand awareness and loyalty, approaching each valued customer with tactfulness and an expert understanding of our products and services.

Our Customer Support team is an integral function in ensuring the success of both Secretlab and our collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.

Responsibilities

• Responsible for daily customer relations to support Secretlab’s vision of providing unparalleled world-class customer service support to both local and overseas customers. You will also be required to liaise with multiple overseas logistics partners to resolve issues.
• Provide quality customer service, including interacting with customers, answering large and complex volumes of customer enquiries/issues via email(80%), live-chat and over the phone ensuring customer satisfaction.
• Acquire multiple product knowledge to enhance ability to understand customer needs across different products and regions.
• Take ownership of customers’ inquiries and issues by following through effectively and efficiently to ensure timely resolution, as well as following up and handling post-sales servicing/warranty related issues.
• Documentation of issues, as well as following up and arrangement of post-sales servicing/warranty related issues.
• Daily ad-hoc tasks. Additional job scopes and responsibilities to be taken on with time, based on strength and performance.

Requirements

• This role requires someone who is innately customer-centric, passionate about creating great brand experience & understands how customer engagement is crucial for the brand’s growth and loyalty.
• Possess emotional maturity and passion for customer service
• Decisive, action-oriented, results-focused, able to work independently and able to handle diverse situations.
• Driven and customer-oriented - with the ability to adapt/respond to different types of characters. You need to be tolerant, exhibit empathy and be patient.
• Possesses at least a Diploma/Advanced/Higher/Graduate Diploma in any field.
• Very strong proficiency in written and spoken English with excellent email writing and etiquettes.
• Able to communicate effectively on both technical and non-technical topics to customers and team members.

Bonuses

• Good command of spoken Mandarin is a plus.
• Work experience in the customer service sector is a major plus.