• Address customer inquiries and complaints via phone, email, or fax and ensure prompt resolution.
• Generate customer quotations and charges
• Coordinate with subcontractors, customers, and authorities to ensure timely and satisfactory service completion.
• Organize and document service reports, uploading them to the SMS system.
• Prepare service request forms/SMS orders for vendors/subcontractors and shipping forms for customer deliveries.
• Handle air ticket reservations and bookings.
• Prepare materials/parts for subcontractors or technicians/engineers.
• Raise purchase requisitions for accessories, installation materials, or parts needed in projects/service jobs.
• Maintain orderly records, filing systems, and documentation for work schedules, repair receipts, service reports, quotations, and service requests.
• Coordinate and manage schedules for projects and service works for all personnel.
• Handle warranty claims for Furuno/Non-Furuno equipment.
• Perform additional duties as assigned by the Manager

Requirement:

• MS Office

EA License No: 18C9495EA Personnel No: R1874043EA Personnel Name: Lucas Chang

Responsibilities

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements

• Min GCE N/O or ‘A’ Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

Interested candidates please send a copy of your resume to [email protected]

Email Subject: Patient Service Associate

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Our Client, in the Automotive Industry has job opportunity for the position of Technical Service Executive.

• Variable Bonus
• Well-Known MNC
• Career Progression

Responsibilities:

• To focus on Capability Development of New Vehicle (e.g. Electric Vehicle)
• To be able to perform High Value component fault finding, diagnosis and repair(e.g. engine, turbo system,Cam bus, etc)
• To possess knowledge of Vehicle System Overview with proper understanding of the interlink and Interlock systems onboard Commercial Vehicles
• To perform Defect trend analysis
• To lead Technical investigation and discussion
• To lead the diagnostic Team
• Manage Fleet Management study on operation vs durability studies
• To submit Technical report
• To provide Technical Training and Guidance to technicians
• To Source for solutions to improve product durability and reliability
• To support workshop in repair and servicing when need arises
• Advise and perform in-depth and comprehensive trouble shooting in technical problem with and without using electronic diagnostic tools, raised by the team and perform hands-on repair to the vehicle if needed
• Check and ensure all the recording of repair findings, rectification, photos, voice message or any other details as required are accurate and precise
• Any other Duties assigned by Technical/ Operation Manager

Requirements:

• Nitec in motor vehicle and relevant experience in automotive truck and diagnostic skill
• Able to use Electronic Diagnostic tools
• Able to understand Engineering systems theory, Mechanical, Electrical and Electrical drawings
• Experience in leading a team of technicians, briefing and guidance of technicians, distribution and control of works
• Preferably possess Class 5 license (Heavy Vehicle)

Qualified or interested candidates, kindly apply to us in

the FOLLOWING FORMAT to facilitate the short listing process;

Attachment of CV’s in MSWORD FORMAT

Resumes please INCLUDE:

• Personal Particulars
• Education background
• Work experiences in point forms
• All Reasons for leaving
• Current and Expected salary
• Date of availability / Notice Period

**We regret that only shortlisted candidates would be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Chia Kim Wai Terry

Reg No: R23111838

EA No: 19C9570

The incumbent is responsible to provide technical leadership for the Technical Support team in supporting and managing technical escalations and new product introduction (NPI), stabilisations and knowledge transfer of Advantest Automated Test Equipment, Device Handling, Device Interface and Test Cell solution products in South East Asia region.

Job Responsibilities

• Lead and develop a regional team of technical support engineers to deliver an outstanding support experience through our local field service teams towards our regional customer base for all Advantest’s Automated Test Equipment (ATE), Device Handling, Device Interface and Test Cell products.
• Responsible for defining support strategies for the introduction of new products into our region to ensure highest service levels, risk mitigation and contingency plans.
• Collaborates closely with our Global Escalation team as well as Business Unit R&D to quickly provide sustainable solution to urgent customer escalations.
• Liaise and collaborate with global support teams, local field support and regional account teams.
• Ensure the Technical Support team provide the technical leadership product knowledge/solution transfer and feedback, responsible for knowledge retention.
• Maintain metrics and analyse data to assess process performance and implement improvements.

Job Requirement

• Minimum Bachelor degree in engineering in either Electronics, Mechanical or Software is preferred.
• Proven experience as a support/service manager in technical support or support delivery.
• Demonstrable a strong ability to lead as an experienced people manager with good employee engagement to achieve successful outcome for support activities and projects.
• Excellent analytical, problem solving and organizational skills.
• Solid communication skills at spanning the regional organisation as well as global.
• Winner attitude and mentality with outstanding customer and result focus.
• Occasional travel is required.

Job Summary

• To perform all routine and administrative duties, including attending to phone calls and queries from the public pertaining to dormitory booking.
• To be responsible for all incoming and outgoing mail. A register for outgoing mail shall be maintained.

Responsibilities

• To take full responsibility for issue of Cash Sales Invoice.
• To take charge of monies pertaining to all types of cash sales
• To attend to phone calls and attend to all walk-in queries pertaining to booking of dormitory units.
• Perform all kinds of routine administrative and filing duties and to maintain adequate stock of office stationery.
• To assist Dormitory Manager and Operations Manager in routine matters.
• Prepare purchase requisition for Dormitory Manager’s approval.
• To be overall responsible for all incoming and outgoing mail. To maintain a register of outgoing mail.
• Update client list whenever existing clients move out or new clients move in.
• To collect payments for all forms of cash sales (e.g. repairs, fines, parking, etc) and issue Cash Sales Invoice. All cash collected shall be banked in expeditiously.
• To take charge of processing and documentation of workers moving into the dormitory.
• To obtain documents of workers at least 1 week in advance and issue access passes, provided that all documents are properly verified.
• To keep updated records of all workers in the dormitory, according to their units, companies and nationalities.
• To ensure that records of workers moving out of the dormitory and proceeding on home leave or returning from leave are properly updated.
• To maintain a record of defective or lost access passes and collect payments for replacement passes, where applicable.
• To monitor work permit expiry dates and ensure that clients submit details of renewed work permits from time to time.
• To attend to request from government departments pertaining to workers residing in the dormitory
• To perform any other duties as assigned by management when and as deemed necessary.

Requirements

• GCE ‘N’ Level or ‘O’ Level
• Minimum 1 year experience in customer service
• Knowledge of Microsoft Word & Excel
• Able to start short-notice/immediate
• Able to converse with Chinese speaking customers

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Description & Requirements

• Valid Class 4 Driving License and Bus Vocational License
• Keen interest to learn and use digital tools and technology
• Experience in customer service will be advantageous
• Positive working attitude
• Able to keep bus clean daily
• Basic vehicle maintanance acknowleadge
• At least 3 years expierence in driving 40 seater and above bus

Requirements:

· Class 4 driving licence holders welcomed to join

· SENIOR workers welcomed

· Punctual, hardworking and independent

· Vocational license is the must

· Able to start work immediately or within short notice period

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Responsibilities:

• Ensure reception area is neat and in order
• Receive guests and connect them with the appropriate party
• Answer calls & Assisting colleagues for room reservation
• Ensuring pantry is kept clean and tidy at all time
• Replenishment of pantry supplies
• Check & Tracking of stocks for stationary
• Arrange printing of business cards
• Recording & filing of invoices
• Issue Purchase Order for rental fee of office premises in system
• Filing & matching of consignment notes
• Keep all the warranty cards (new item purchased) in the folder
• Preventive Maintenance

Requirements:

• Min Diploma in any field
• Min 2-3 years of working experience
• Prior experience working in a MNC will be an advantage

Interested candidates please send your updated resume to:

[email protected]
Attn: Receptionist (Lifescience MNC/ Central, Up to $3200) #HKA

or call 6736 3280 to look for Kayley
We regret to inform that only shortlisted candidates will be contacted

EA Personnel: Kayley Ng Yin Yi (R1762843)
Company EA Registration Number: Recruit Express Pte Ltd (99C4599)

CENTRE FOR EFFECTIVE LIVING PTE LTD

At the Centre for Effective Living (CEL), we are committed to building people and celebrating effective living. Founded in 1988, our team has worked closely with many local and multinational organisations in identifying and maximising the potential of individuals and teams, and in promoting and maintaining psychological well-being and growth.

As the point of first contact, the Client Service Executive plays a crucial role as a representative of our organisation. The individual has to be approachable and customer oriented.

Responsibilities:

• Representing the Centre’s front-line contact with customers and referring enquiries accordingly
• Handling of registrations and careful keeping of client records, updating and maintaining of client database
• Scheduling appointments
• Handling over the counter payments, simple invoicing and settlement of accounts at the end of the day
• Tracking and maintenance of psychological test materials
• Dispense medication, top up stocks and assist with stock-keeping in clinic (upon completion of training)
• Simple secretarial support to various consultants on an ad-hoc basis
• Simple housekeeping and sanitisation of the waiting area and clinical rooms
• Other ad-hoc duties as assigned
• Administrative support to Head of Operations

Requirements:

• Diploma, GCE A / O / N Level, NITEC
• Meticulous, self-motivated, resourceful and independent individual who possesses strong administration, coordination, organisational, interpersonal and customer service skills
• Able to multi-task in a dynamic environment
• Proficient in Microsoft Office & Google Workspace applications (e.g. MS Word, Excel, PowerPoint, Google Calendar, Google Docs, Google Sheet, etc.)
• Ability to work independently and as a team
• Good command of spoken and written English/Mandarin
• Able to liaise with multi-racial clients
• Relevant work experience in Healthcare/Clinic will be an advantage
• Office hours, 5.5-day work week

Our client, one of world’s largest financial services institutions is looking for:

Production Support

Responsibilities:

• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Work with onsite and offshore teams across multiple technologies/applications
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
• Incident and Problem management
• Continuous improvement of the system, eq. job automation, performance tuning, issue sharing
• Good to have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work
• Provide root cause analysis techniques to determine cause and resolve complex system issues

Requirements:

• Read, understand and record issues for tracking or investigation purpose based on current system and new enhancements /features. Source : Helpdesk mailbox and chat query
• Raise tickets and follow up till closure of tickets with resolution in Bank internal system
• Participating in training of enhancement
• Proactive individual with pleasant personality

-------------------------------------------------------------------------------------------------------

Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Production Support”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

Job Highlights

HIGH PERFORMANCE MONTHLY INCENTIVE ($$$)

HIGH ATTRACTIVE INCREMENT ($$$)

HIGH OVERTIME PAYOUT ($$$)

Working Hours - Full Time

- Monday to Friday – 9am to 6pm

- Saturday - 9am to 1pm

Salary

- From $2,600 and Above

Job Description

- Software Training Provided

- Basic Daily Administration Support

- Booking appointments

- Handling of car servicing related matters

Working Location

Central - Sin Ming Drive

160 Sin Ming Drive, #01-13, Singapore 575722

1. In charge of scheduling of the workers

2. Coaching and monitoring the project processing.

3. Permanent night shift with experienced in handling of emergency issues.

4. Trouble shooting and counseling of the disputes/complaints.

5. Night Shift Duty

We are looking for Agency Staff Nurse who are strongly aligned with our mission to make care more accessible to people in our community!!

Job Responsibilities

· Assist Doctor in specialist clinic

· Provide primary nursing care and support

· Administer and ensure consistent high quality and personalised service to patients

· Perform any other related nursing duties when required

· Perform front-counter and administrative duties

Job Requirements

· At least a Diploma in Nursing or equivalent (recognized by Singapore Nursing Board)

· Registered Nurse with Singapore Nursing Board

· Good working attitude with ability to work in a team

· Good communication and interpersonal skills

· Can do Venepuncture

· Office Hour

Apply now by sending your resume to [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | Outsourcing Team | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

SERVICE SALES

· Identify and develop potential business opportunities;

· Responsible for maintaining an existing customer base, create new customer accounts and business development;

· Achieve sales & profit targets set by the company;

· Cultivate and enhance long term relationship with new and existing customers;

· To process quotation on recommended parts to customers within 1 day upon receipt of reports through eSOS;

· To generate an invoice for billing to customers within 1 day upon completion of the job through eSOS;

· Ensure immediate response to Customers and close follow-ups with Customers via email, phone call, text messaging and faxes;

· Ensuring customers’ requirements are clearly and adequately defined before handing over to the project and operation team;

· Schedule and coordinate with customers on Load Test (LT) / Visual Inspections (VI);

· Ensure all Customers crane details are updated to eSOS accurately;

· Ensure on sending mass emails to customers on new/revised service rates;

· Gather Customers’ feedback and develop corrective measures for Management reviews;

· Responsible for providing a high standard of customer service

· To generate weekly reports to update management on the progress of all enquiries and order confirmation to both internal and external customers

· Conduct weekly meeting with inter-related depts. such as Sales, Parts Executive, Finance, Store, Purchasing possible for providing a high standard of Customer Service;

· Ensure timely billing for service job completed within 3 working days through ESOS to customers;

SERVICE OPS.

· Responsible for updates of daily Technician Schedules, including breakdown calls, maintenance, load tests, visual inspection, etc to ESOS.

· To conduct morning briefing with Technicians on ensuring their awareness of the job schedule for the day itself;

· To organise weekly operations meetings with Technicians;

· Work closely with Supervisor on assigning right team for jobs;

· Ensure timely deliveries, right quality and quantity of parts to Customers;

· To ensure electrical jobs under projects are completed on time by Technicians;

· Responsible for maintenance of Equipment List and update of all relevant parts details on regular basis;

· To ensure Technicians are always in proper and clean overalls;

· To check on proper housekeeping at the Service Area, Electrical room, truck cleanliness;

· To ensure tools in toolboxes, tools in tool bags, full PPE of technicians, stocks in trucks are checked on a weekly basis;

OTHERS

· Ensure procedures, standards and guidelines are followed and maintained;

· Ensure all documentation of records are up to date and filed accordingly;

· Any other duties assigned by the Management from time to time.

Job Scope:

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

REQUIREMENTS:

• Minimum GCE O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Case Manager – Job Retention Support

Ingeus, in partnership with yellow Ribbon Singapore, will be delivering the Job Retention Support contract supporting ex-offenders reintegrate into the workforce. Case Managers will provide guidance and assistance to in work clients addressing their work and life challenges enabling them to remain and thrive at work. Case Managers serve as a single point of contact working closely with employers and clients to resolve their work, financial and other social issues by providing career coaching and motivation support.

Key Responsibilities

• Support Client through 6-9 months of employment via monthly calls or visits to ensure sustained employment.
• Manage client’s expectations of the programme including responsibilities of both parties, data protection and programme requirements.
• Work closely with Yellow Ribbon staff to transfer client to Ingeus and provide appropriate support to the client.
• Update all systems with case notes and actions as required to maintain robust records
• For clients who have fallen out of work to provide employment assistance including CV tailoring, interview preparation, exploration of alternative career options according to client’s needs.
• Identify barriers to employment, job goals and various training needs to support clients back into employment.
• Motivate, encourage and empower Client throughout their job search journey
• Assist Client by troubleshooting and resolving any issues that may affect sustained employment.

Job Requirements

• Minimum Diploma / Degree qualification
• Fluent in English with proficiency in Malay/ Tamil/ Mandarin/Chinese Dialects (Hokkien, Cantonese, Teochew, etc)
• Proficient in the use of Microsoft Office applications (Excel/Word) and the ability to pick up new systems / software
• At least 2 years experience in a case management environment
• Evidence of setting and achieving targets across a broad range of KPIs
• Exceptional communication and collaboration skills, with the ability to adapt to a wide range of communication and learning styles
• Strong interpersonal skills – specifically around building rapport, listening, and influencing skills to build and maintain effective relationships.
• Able to manage own time and the time allotted to clients effectively.
• Positive attitude, willingness to learn and develop professionally.
• Maintain appropriate professional boundaries and confidentiality

• MNC
• Food Industry
• Up to S$3,200
• Minimum 1-2 years of relevant working experience in Customer Service
• Experience in Food/Fast Moving Consumer Goods (FMCG) industry will be preferred

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Customer Service Executive.

RESPONSIBILITIES:

• Responding promptly to customer inquiries
• Processing and coordinating customers’ orders, forms, applications, and requests
• Ensure customer satisfaction and provide professional customer support
• Communicating with customers through various channel
• Communicating and coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc.
• Generate and processes new sales leads as necessary
• Update of product item code in the company’s system and expiry date management of products
• Compile and generate various monthly reports for the sales team

REQUIREMENTS:

• GCE O Level / GCE A Level / Nitec / Diploma in Business or related disciplines
• Minimum 1-2 years of relevant working experience in Customer Service
• Experience in Food/Fast Moving Consumer Goods (FMCG) industry will be preferred
• Able to work rotating Saturday duty

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours + Rotating Saturday
• Salary: Up to S$3,200 (Salary will commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Responsibilities:

• Provide therapy for children presented with behavioural and emotional difficulties due to attachment injury, developmental trauma, losses, adjustment.
• Work with caregivers to equip them with knowledge and skills to support children coping with emotional stress or trauma, and to encourage and support them to provide a safe and nurturing environment for their children.
• Develop and maintain play therapy rooms and materials.
• Document therapy sessions, progress, reviews and provide regular updates.
• Participate in case conferences, family meetings to support caseworkers and the children/parents.
• Participate in individual and group supervisions and attend team/department meetings.

Requirements:

• A recognised Post Graduate qualification in Play Therapy, in addition to a Degree in Social Work, Counselling, Teaching, Early Childhood Care and Education, Psychology, or related field from an accredited institution.
• Registered or eligible for registration with Association of Play Therapy (Singapore) or a recognised professional body.
• Have at least 2 years of play therapy experience working with vulnerable children and families.
• Knowledge of children’s developmental needs and developmental trauma is an advantage.
• Preferably has experience working in the social service sector.
• Good interpersonal and communication skills.
• Good writing skills.
• Able to work one evening a week or weekends occasionally.
• Able to travel to both work locations to conduct play therapy.
• A team player, adaptive, independent and resourceful.

Location: Lengkok Bahru/ Choa Chu Kang

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

The Care Manager supports and collaborates with patient’s care team, community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum; to support patients and their family members in navigating their healthcare journey in good hands.

Job Responsibilities*

You will be responsible for the following:

• Attending to medical queries received via a 24/7 integrated telephone hotline that forms a network for triaging patients, and provides an avenue to caregivers and community partners to connect with the Hospital for information relating to the health and well-being of patients and clients.
• Ensures that the medical query is escalated to the appropriate medical provider and follows up with proper case closure
• Performs triaging for transitional care referrals and right sites care to other external providers when necessary
• Triage and assess patient's medical-nursing, psycho-social, functional status and daily activity needs; as well as their existing support system availability upon enrolment into programme.
• Provide guidance and assistance to Care Manager Associates in escalation of complex medical calls or referrals triaging when needed.
• Implement appropriate care coordination and transitional case management; and evaluate the outcomes accordingly.
• Work in partnership with patients and families/caregivers on the various ranges of services and available options in the patient’s community. Coordinate and follow up referrals outcome accordingly and in a timely manner.
• Adopt a multi-disciplinary approach with focus on coordination support. Make connections with transitional partners to facilitate support and assistance for individual to address social and health issue
• Conduct follow-up via phone calls and/ or home visits to ensure smooth coping of patients and caregivers.
• Promote and guide positive changes in patient’s lifestyle in the community.
• Monitor patient’s general medical condition during home visit and report to patient’s Principal Physician or primary care provider and/or community partner where necessary.
• Educate and promote advanced care planning, assist patients and their families/caregivers in planning for and improving end of life care, ensuring that choices are reflected in personalized care plans.
• Document assessments, plans, and outcomes promptly and accurately in the relevant system.
• Participate in projects and/or community events organized by the hospital.
• Any other duties as assigned by Reporting Officer.

Requirements*

• Degree or equivalent professional qualifications in Nursing, Social Work or Allied Health profession.
• 3 – 5 years of experience in healthcare settings is preferred.
• Knowledge in geriatric and community care will be an advantage.
• Ability to perform 24/7 shift work is required for this role.
• Strong team-player, with natural ability to interact with healthcare staff and community partners of all levels.
• Organised, analytical, able to fit different pieces of the puzzle together.
• Ability to use local languages and dialects will be an advantage, especially coupled with experience interacting with and managing patients and caregivers Independent worker, with strong initiative.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving. Enjoys continuous improvements and embrace changes to actualize new initiatives.
• Equipped with basic computer skills in MS Words, Excel and PowerPoint.

EnviroDynamics Solutions Pte Ltd

Anna Toh

Reg. No: R23118739

EA License No.: 12C6285

Email CV to : [email protected]

Our client is a global MNC, one of the most established pioneers in the FMCG industry. Due to business needs, they are now recruiting a Sales Support Officer to be part of their Sales Support Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Sales Support Officer:

• Order processing / Invoicing / Credit Note / Purchase Request
• Support, maintain and filing of documentations

Requirements:

• Relevant experience with administrative duties
• Knowledge with SAP System

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Diploma in Information Technology or Computer Science or any computer-related subject.
• At least 1 year of relevant experience.
• Good knowledge in PC hardware, LAN and Windows OS.
• Resourceful and able to resolve problems independently using online and offline resources.
• Well organized, proactive and self-directed.
• Able to perform with minimal supervision and a team player.
• Shift duty and weekend support are required when needed.
• Good communication and Interpersonal Skills.

Morning shift duty Once per week, ( 6 am to 2 pm).

Weekend support for system upgrade / cutover is about once every 2 months.

• Oversee for casuals to fulfill client's requisition
• Dealing with schedule changes, casuals call-ins, and other staffing issues
• Conduct interview for new casuals
• Training and coaching as needed to ensure everyone is performing their job properly
• Resolving disputes
• Managing projects as assigned and organising teams to assist in these efforts

We are looking for a Solution and Service Delivery Manager to ensure customer satisfaction and be responsible for the committed time, quality and maximizing service profitability.

Responsibilities

1. Delivers the solution in compliance with customer requirements and organisation’s proposal.

· Supporting pre sales team to perform quotation, schedules and feasibility study.

· Completing and validating the functional specifications with the customer.

· Writing the project management plan and making sure of its right monitoring.

· Managing project risks and related action plans.

· Managing procurement (in sense of hardware, 3rd party or any other sub contracting means).

· Managing changes (impacts and scope evolution requested by the customer or up sell) during the project.

· Reporting internally and externally on project progress and issues (responsible for alerts and escalations).

· Ensures the configuration management and archival of project artefacts.

· Delivering projects to customer in performing all related activities (acceptance…).

· Working with operation team in building the best operational strategy (monitoring, reporting, security, High Availability, performance, etc.).

· Coordinating the implementation of the content of the Operational Requirements Specification (ORS) document

· Ensuring handover to the support team or specific internal/external interface

· Providing feedback to the Product and Deployment teams with information from the field in orderto improve Solution and Services offer.

· Ensuring practices related to the project are in line with the organisation ethics and values.

2. Manages the Services Delivery project (Service Management)

· To manage the transition from project to production (handover)

Ø To attend important project milestone reviews to understand project scope and clarify the deliverables status, providing the view of operations/support and final acceptance of the transfer.

Ø To provide Operational Requirement and Specification (ORS) to the delivery team.

Ø To review the contract (Service Level Agreement), Functional Requirement and Specification (FRS).

Ø To ensure that the operation team is ready to deliver the service by go-to-production.

· To prepare and perform operational kick-off meetings with external stakeholders.

· To be responsible of the Service Level Agreement (SLA) delivery to the customer.

Ø To ensure the compliance of the SLA and to provide this visibility to the customer.

Ø To work with Operation engineer and Operation expert to deliver the service defined in SLA.

Ø To monitor that the control service deliverables (report, customer communication, platform change …) are aligned with the production processes and market expected quality level.

· To plan and coordinate preventive maintenance actions regularly (complying with contract or Key Performance Indicator (KPI)) with internal and external stakeholders in order to ensure that the solution is always up, running, and in good conditions.

· To analyze the current traffic; follow up action Implementation.

· To Lead Operation engineer / Operation expert to match customer expectations.

· To make monthly report/meetings, manage escalations, perform action plan follow up.

· To coordinate when needed all actions on customer platform (change management, project set up, campaign, etc.

· To support the operation team on communication with customers.

· To give feedback on backlog and forecast to customer service and finance.

· Continuously improve the quality of operation.

· Making sure the team, keeps the customer database up to date

3. Drives the project by ensuring customer satisfaction, committed time and quality, project profitability

· To be the main interface and escalation entry point with customers for day-to-day relationship.

· Growing long-term relationships with customers by continually seeking to increase customer satisfaction and deepen client relationships.

· Anticipating clients needs and proposing alternative delivery solutions or business solution in cooperation with sales team.

· Deal with change request from customer in cooperation with sales team. Managing and documenting any change request, help sales to ensure the customer perceive the value of the CR (up-sell).

· Applying the quality processes and using project management tools deployed in Services departments, in particular

Ø Tracking closely the time and costs spent on the project and the Estimate to Completion (ETC)

Ø Managing billing milestones within project work breakdown structure (WBS)

Ø Managing revenue recognition tasks and milestones within project work breakdown structure (WBS)

Ø Freezing the budget on a monthly basis.

· Determining ways to reduce costs without sacrificing customer satisfaction.

· Maintaining satisfaction within assigned project team and workload balancing

Key Skills and Experience

· Bachelor/Master degree in Computer Science/Engineering.

· ≥ 3 years as Project Manager/Service Delivery Manager on customer facing cloud-based/en-premises solution project.

· Fluent oral and written skills in both English and Japanese.

• Native Japanese
• Fluent English
• Good translation skills from English to Japanese and vice versa

· Excellent customer relationship management / communication.

· Experience of the operation of hosted solution (ASP service) with SLA.

· Experience in incident management and change management.

· Expertise in people management and leadership.

· Strong organizational skills.

· Ability to manage and prioritize tasks efficiently.

· Solid resource planning and problem-solving skills.

· Readiness to demonstrate a proactive attitude.

· Experience to work with the multi-national and multi-site environments.

· Experience of translation on daily basis.

· Strong teamwork skills and attention to detail.

· The following are good to have but not mandatory:

• Working experience with Japanese Mobile Network Operators (MNO).
• PMP / ITIL certification.
• Technical knowledge on solution business (e.g. network, high availability, Cloud (AWS, GCP), etc).
• Technical knowledge on mobile phone applications.
• Technical knowledge on SIM card.
• Crisis and Risk management

Key responsibilities

• Provide administrative support to the sales managers
• Prepare proposals and contracts on behalf of managers to clients
• Assist in daily pick-up reports, weekly forecast and monthly presentation reports.
• Monitor the input of revenue for all events in system
• Communicate events related information to the other departments
• Attends all pre-conference meetings, as required, and assist in the preparation of post-conference reports

Ideal requirements

• 1-3 years’ of working experience in a similar capacity, preferably within the hospitality industry
• Diploma/Degree in Business, Hotel Management or equivalent.
• Good organizational skills, ability to prioritize workload and handle pressure.
• Strong interpersonal and communication skills.