Job Description:

· Responsible for all activities on the project, the field team and people on site ensuring that quality and safety standards are not compromised.

· Projects must be delivered on time, oversee budget and cost control and in accordance with the contract scopes and specifications.

· To prepare and submit progress reports, progress claims, safety reports, materials to purchase and ad-hoc reports for projects.

· Liaison will be required with the clients and consultants for design and with management team, supply chain and vendors, suppliers, sub-contractors and internal support functions.

· Coordination and liaise with Architects/ Consultants / Main Contractors / Vendors / Sub-Contractors / Clients and Authorities.

· The candidate will be fully accountable for the overall financial result of each project and will be expected to regularly monitor and review progress against plan and where necessary to take action to mitigate on overspending in costs.

· Lead the project team in the execution of projects.

· Project planning and resource allocation.

· Conduct site survey (pre-commencement, post project etc).

· Documentation and effectively communication with external parties and internal departments (approval of drawings, samples, schedule, delays, technical clarifications, EOT, etc).

· To attend site meetings with customers and vendors.

· Other duties as assigned from time to time.

Job Requirements:

· Candidate must possess at least a Bachelor's Degree, Professional Degree, Engineering (Civil), Engineering (Mechanical / Electrical / Electronics/ Mechatronics), Project Management or equivalent.

· At least 3 year(s) of working experience in the related field is required for this position.

· WSQ Manage Workplace Safety and Health in Construction Sites (CSCPM) or Construction Safety Course for Project Managers – CSCPM Certification

· Proficient in Microsoft Word, Excel, Powerpoint and Microsoft Project

· Has effective communication (written and verbal) & negotiation skills

· Able to multitask and manage time efficiently

· Able to perform under pressure in a fast paced environment

· Good team player and able to work independently with minimum supervision

· Desire to learn and possesses positive attitude with results

• Increase brand overall market share
• Increase brand retail visibility and sell out numbers
• Maintain the existing partnership and develop new channels
• Manage channel and retail partners by driving sell-through/ sell-out plan, as well as inventory management, to maximize sales
• Resolve all business issues with partners through effective coordination and communication while maintaining the partner relationship to ensure sustainable business
• Conduct market research and monitor competition for the company to take actions on pricing or promotion activities
• Collaborate with distributor on channel development, business development and top-down channel action plans
• Manage and conduct product training for both internal and external partners
• Coordinate with local team and HQ back-office to resolve any business-related issues
• Store visit and merchandising. Ensuring demo are available and adequate displays
• Coordinate with marketing team for POSM and in store display
• Execute marketing initiatives with marketing team to increase brand awareness and brand image
• Other tasks given by superior

Requirements

• More than 3 years of experience in Notebook or / DT system factory or IT-related industries, preferably working in product management, sales, marketing/ business development
• Equipped with Microsoft Excel, PowerPoint and Words skills
• Strong analytical skill
• A self-starter who is able to work independently and engage cross-functional teams in meeting customer requirements
• Energetic, dynamic, optimistic and customer service-oriented
• Able to accept a non-desk bound role. 50% desk bound, 50% travelling for store visits

Interested applicants, kindly send your resume via;

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Primary Relationships:

The position works directly with PR and Content team, and reports directly to Assistant Marketing Director.

Within the organization, this position will also work with the Marketing, Digital and CRM teams and will also have working relationships with the Design and IT teams, as well as staff with similar positions within partner and franchise organisations. Outside the organization, the position coordinates primarily with vendors and service providers (digital agencies, producers, photographers, social and search platform account managers, etc).

Job Descriptions:

• Responsible for the development and implementation of global social media strategy to align with business goals, KPI, brand guidelines.
• Manage and oversee all HQ social media platforms including Facebook, Instagram, LinkedIn, YouTube, WeChat, Weibo and Little Red Book as well as overseeing the strategy and implementation of all overseas partners.
• Perform detailed research on current benchmark trends and audience preferences in the luxury sector, suggest and implement new features to drive brand awareness and engagement.
• Work with PR and Content team to create, edit, publish and share engaging content in conjunction with HQ global brand and marketing strategy.
• Optimise SEO, web traffic metrics, and engagement across all social media platforms.
• Analyse social media campaigns and performances, provide monthly reports on ROI.
• Community Management: Communicate with customers and followers, ensure responding to queries in a timely manner and monitoring comments and reviews.
• Oversee HQ and partners’ social media accounts to ensure brand consistency.
• Participate in new market expansion by providing digital insights on relevant markets and help with the strategic planning and onboarding processes.
• Actively involved in discussions with franchise partners with regards to their local social media campaigns and optimisation. Acting as an advisor when required.
• Owns visual & audio content development for all social media platforms of the Company
• KOL & Influencer Management: Collaborate and build relationships with online personalities to generate content to be repurposed for all social media platforms. Oversee and manage periodical seeding.
• Manages two headcounts: Social Media Executive and Digital Content Creator

Requirements:

• At least 5 years’ experience in a strategic social media and/or digital marketing strategist role preferably with a global responsibility.
• Knowledge of social media metrics, SEO, and other social media tools to track and measure success. Addicted to social media and genuinely excited by digital technologies.
• Experience dealing with and managing local and international markets and customers.
• Has natural finesse for design for balance and composition in all visual content. An obsession for creating impactful visual content is welcomed.
• Fluent in English and possess strong copywriting skills along with excellent communication skills.
• Proficiency with editing tools such as Canva, CapCut, Lightroom, Photoshop, and Illustrator.
• Sound knowledge of social media marketing tools (Hootsuite, etc) is preferred.
• Presentation skills and previous experience in the luxury industry would be a plus.
• Good knowledge of search and social media advertising, programmatic advertising and content conceptualisation and production would be an advantage.
• Proven track record of growing and retaining social audiences is much preferred.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Description: Assistant IT Manager

Responsibilities

• Analyse business, work with key business stakeholders to incorporate IT applications and operation processes with technology solutions.
• Project management, tracking, monitoring and status reporting to stakeholders. Defining deliverables, resources and workplans for projects. Ensuring the timely delivery of projects.
• Assist the department head in organising, planning and implementing IT strategies.
• Ensure that all networks (including internet and wireless), systems, security and application infrastructure are running efficiently.
• Responsible for tasks related to IT operations, governance and risk management.
• Manage a team to ensure smooth running of daily IT operations, ensuring timely resolution of issues, fulfilment of requests and provision of IT related information.
• Manage vendors and suppliers to ensure deliverables, cost effectiveness and timeliness of services/ products.
• Any other duties assigned.

Requirements

• Relevant working experience with IT Infrastructures and application support.
• Experience in Point of Sales (POS) and ERP systems like SAP and Navision/MS Dynamics is preferred.
• Strong technical skills and knowledge in IT infrastructure areas which includes Microsoft 365 Implementations and Deployments, Directory Services (e.g. Microsoft Active Directory), messaging and collaboration technologies (e.g. Microsoft Teams), Network infrastructure (e.g. LAN and WAN network routing). Familiarity with Microsoft Azure, AWS cloud infrastructure would be advantageous.
• Experience in setting up ticketing systems like JIRA, DevOps, etc
• Candidates proficient in Mandarin and French are preferred to support openings in North Asia and Europe.
• Process-oriented and good problem-solving skills.
• Excellent organisational skills, meticulous and attention to details.
• Ability to manage multiple tasks and support different projects simultaneously and respond to changing deadlines and priorities.
• Performance-driven balanced with ability to collaborate effectively in a cross-functional team.
• Good interpersonal and communication skills, meticulous, proactive, demonstrates ability to achieve results, excellent customer handling skills and teamwork.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Description: Leasing Manager

Responsibilities

• Manage & source new locations for business continuous expansion.
• Manage current tenancy agreements & negotiate lease extensions with better terms with Owners' Management.
• Process and follow up on all lease documents to ensure its completion
• Update leasing reports & schedules
• Prepare and/or update reports periodically for submission to the Management
• Attend to tenancy-related matters
• Establish and maintain strong relationships with landlords and property agents etc
• Any other duties assigned

Requirements

• Minimum Diploma holder
• Minimum 3-5 years of work experience in leasing
• Proficient in Microsoft Excel & Words
• Good marketing and negotiation skills
• Independent and pleasant personality with positive attitude.
• Team player with good communication and interpersonal skills in solving issues.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Primary Relationships:

The position works directly with PR and Content team, and reports directly to Assistant Marketing Director.

Within the organization, this position will also work with the Marketing, Digital and CRM teams and will also have working relationships with the Design and IT teams, as well as staff with similar positions within partner and franchise organisations. Outside the organization, the position coordinates primarily with vendors and service providers (digital agencies, producers, photographers, social and search platform account managers, etc).

Job Descriptions:

• Responsible for the development and implementation of global social media strategy to align with business goals, KPI, brand guidelines.
• Manage and oversee all HQ social media platforms including Facebook, Instagram, LinkedIn, YouTube, WeChat, Weibo and Little Red Book as well as overseeing the strategy and implementation of all overseas partners.
• Perform detailed research on current benchmark trends and audience preferences in the luxury sector, suggest and implement new features to drive brand awareness and engagement.
• Work with PR and Content team to create, edit, publish and share engaging content in conjunction with HQ global brand and marketing strategy.
• Optimise SEO, web traffic metrics, and engagement across all social media platforms.
• Analyse social media campaigns and performances, provide monthly reports on ROI.
• Community Management: Communicate with customers and followers, ensure responding to queries in a timely manner and monitoring comments and reviews.
• Oversee HQ and partners’ social media accounts to ensure brand consistency.
• Participate in new market expansion by providing digital insights on relevant markets and help with the strategic planning and onboarding processes.
• Actively involved in discussions with franchise partners with regards to their local social media campaigns and optimisation. Acting as an advisor when required.
• Owns visual & audio content development for all social media platforms of the Company
• KOL & Influencer Management: Collaborate and build relationships with online personalities to generate content to be repurposed for all social media platforms. Oversee and manage periodical seeding.
• Manages two headcounts: Social Media Executive and Digital Content Creator

Requirements:

• At least 5 years’ experience in a strategic social media and/or digital marketing strategist role preferably with a global responsibility.
• Knowledge of social media metrics, SEO, and other social media tools to track and measure success. Addicted to social media and genuinely excited by digital technologies.
• Experience dealing with and managing local and international markets and customers.
• Has natural finesse for design for balance and composition in all visual content. An obsession for creating impactful visual content is welcomed.
• Fluent in English and possess strong copywriting skills along with excellent communication skills.
• Proficiency with editing tools such as Canva, CapCut, Lightroom, Photoshop, and Illustrator.
• Sound knowledge of social media marketing tools (Hootsuite, etc) is preferred.
• Presentation skills and previous experience in the luxury industry would be a plus.
• Good knowledge of search and social media advertising, programmatic advertising and content conceptualisation and production would be an advantage.
• Proven track record of growing and retaining social audiences is much preferred.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Job Description & Requirements

• Assist restaurant managers oversee and support the operations at dining area
• Establish to ensure profitability and an enjoyable dining experience. These professionals work in conjunction with restaurant managers.
  Responsibilities:
• Opening and closing the restaurant.
• Appointing, inducting, and mentoring new staff members.
• Scheduling shifts and assigning tables to waitstaff.
• Resolving customers' questions and grievances in a professional manner.
• Conducting payroll activities in an accurate, timely manner.
• Ensuring that the restaurant adheres to pertinent health and safety regulations.
• Purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted.
• Sourcing better deals on all resources and equipment that warrant replacing or replenishing.
• Recording all income and expenses and ensuring that cash registers are balanced.

R&T Recruitment Management(12C5922)

2 Gambas Cres, #06-22 NORDCOM 2, Singapore 757044

6702 6282

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

This position primarily manages and ensures smooth sales logistics activities and processes that is in accordance with the requirements and standards of the Company, providing full support to the Sales team.

As an independent team player with good communication and interpersonal skills in problem solving, this position handles all sales orders and the delivery processes which includes coordination with the respective internal and external stakeholders, preparation of necessary documentation, and other relevant duties in ensuring a smooth logistics flow.

This position reports directly to the Director(s) and indirectly to the Chief Corporate Officer.

Within the organization, this position has primary working relationships with the other members of the Sales Logistics team, Warehouse, Finance and Sales Teams.

Outside the organization, this position coordinates with the authorities and government agencies such as SFA/NEA as well as freight forwarders, local transporters and suppliers.

Responsibilities

• Ensure smooth order process flow from start to end and rendering full support to the Corporate Sales Team.
• Handle all sales orders including manual order entries, processing, releasing orders to warehouse for processing and arranging local/export shipments.
• Coordinate with the warehouse team on all export shipments preparation, including pre-shipment tea certification arrangement with government agencies such as SFA/NEA. (i.e. Process/cut sticker labels for affixing onto products prior to delivery for certain countries, lab testing/certification of teas, FCL/LCL loading/pick up/warehouse transfer).
• Process/Prepare full set of shipping documentation including manual Invoices/Packing lists, Bill of Lading, COO/Form D/E and/or Export Health Cert/Phytosanitary Cert with Authorities.
• Work closely with Sales Team, Finance Team (receipt of payments) and Warehouse Team.
• Provide needful logistics inquiry/information/administrative assistance to the Sales Team.
• Follow up on the processes of all deliveries.
• Additional functions as mandated by the Management or Supervisor.

Requirements

• Minimum Diploma holders
• Proficient in MS Excel & basic Words (PC Literate, Excel skills. ie. VLOOKUP, Pivot table)
• Prior logistics experience in Order Processing, Shipping Documentation, Coordination Skills, and some L/C experience is preferred.
• Independent and Pleasant Personality with Positive Attitude.
• Team player with good Communication and Interpersonal Skills in solving issues.
• 5 days’ work week
• Only Singaporeans may apply

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

The Assistant Franchise Operations Manager will be responsible for overseeing the operational performance and compliance of franchise locations within Bacha Coffee outlets. This individual will work closely with franchisees and overseas partners to ensure that brand standards, operational procedures, and customer service expectations are met or exceeded. This individual will be reporting to Head of Franchise Team.

Responsibilities

• Conduct regular visits and audits to franchise locations to assess operational performance, provide guidance, and ensure compliance with brand standards.
• Develop and maintain strong relationships with franchisees, serving as the main point of contact for operational support and guidance.
• Implement training programs and initiatives to ensure that franchise employees are properly trained on operational procedures, food safety standards, and customer service protocols.
• Develop and monitor key performance indicators (KPIs) such as sales, profitability, outlet compliance and customer satisfaction metrics for each franchise location.
• Implement the franchise operating manual and update wherever required and provides guidance in all operational and training areas.
• Lead preparation and host Franchise functional meetings.
• Collaborate with franchisees to develop action plans to address any operational challenges or opportunities for improvement.
• Collaborate with various departments to drive growth and implement action plans.
• Prepare reporting on outlet audits and market opportunity.
• To be trained and stationed across various departments for training including Operations, Training and Franchise Department.

Requirements

• Degree holder in Business or related field
• Minimum 5 years’ experience in a relevant experience in a similar capacity
• Experience in F&B /Luxury Goods/ Hotel industry will be advantageous
• Excellent interpersonal, negotiation and communication skills
• Proactive with strong sense of responsibility and result-orientated
• Strong organizational, analytical skills and follow-up
• Able to work under pressure and tight deadlines
• Positive and accurate representation of the brand at all times
• Adaptable and flexible
• Good team player
• Willing to travel to our franchises overseas when required

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

· Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.

· Responsible for Sales & Business Development including new account development

· Meeting planned sales goals.

· Achieve daily targeted number of sales calls with effectiveness

strategies and solutions

· Meet minimum sales gross margin and monitor invoicing and receivables

· Tracking sales goals and reporting results as necessary.

· Overseeing the activities and performance of the sales team.

· Require working beyond office hours, weekends/public holidays as and when is required by the Management

· Coordinating with marketing on lead generation.

· The ongoing training of your salespeople.

· Developing your sales team through motivation, counseling, and product knowledge education.

· Promoting the organization and products.

· Understand our ideal customers and how they relate to our products.

· Relationship building with new and existing customers.

· Provide business development and strategic insight into specific market segments designated by upper management.

Requirements and skills

-Bachelor Degree in Engineering with relevant experience (or) Degree in hotel management/Hospitality management with relevant experience

· Excellent communication and interpersonal skills at all levels in the organization and proven ability to build strong professional relationships.

· Highly organized and able to multi-task

· Proven experience in creating and executing detailed partner marketing plans.

· Systematic approach to sharing knowledge and best practices across multiple teams.

· Analytical tendencies with a natural curiosity to measure, test, learn and iterate to get the best results possible.

· Strong project management skills

Only shortlisted candidates will be contacted for further consideration

· Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.

· Responsible for Sales & Business Development including new account development

· Meeting planned sales goals.

· Achieve daily targeted number of sales calls with effectiveness

strategies and solutions

· Meet minimum sales gross margin and monitor invoicing and receivables

· Tracking sales goals and reporting results as necessary.

· Overseeing the activities and performance of the sales team.

· Require working beyond office hours, weekends/public holidays as and when is required by the Management

· Coordinating with marketing on lead generation.

· The ongoing training of your salespeople.

· Developing your sales team through motivation, counseling, and product knowledge education.

· Promoting the organization and products.

· Understand our ideal customers and how they relate to our products.

· Relationship building with new and existing customers.

· Provide business development and strategic insight into specific market segments designated by upper management.

Requirements and skills

-Bachelor Degree in Engineering with relevant experience

· Excellent communication and interpersonal skills at all levels in the organization and proven ability to build strong professional relationships.

· Highly organized and able to multi-task

· Proven experience in creating and executing detailed partner marketing plans.

· Systematic approach to sharing knowledge and best practices across multiple teams.

· Analytical tendencies with a natural curiosity to measure, test, learn and iterate to get the best results possible.

· Strong project management skills

Only shortlisted candidates will be contacted for further consideration

Service Delivery Management:

Oversee all projects in your Squad to ensure “deliver the best quality with the best service”.

Manage projects and Demands within the Group IT domains and own the complete end to end Service Delivery Management accountability for the projects.

Develop, manage, and improve stakeholder relations – both internal and external.

Use of project management artefacts to ensure effective outcomes such as: Accuracy of forecasting, Delivery timelines and schedules are met and Adherence to quality standards.

Understanding the pipeline of demand and work with the PMO and internal TI members to ensure an appropriate supply of resources.

Provide regular reports to the management and other departments on your Squad’s achievements, challenges, and recommended solutions.

Resolving project escalated issues and disputes while maintaining constructive working relationships and achieving schedule commitments.

Technically able to understand the requirement and work within the Squad team on the related infrastructure layer design like Operating System, Database, Middleware, Network and Cloud.

Managing and leading complex stakeholders (internal GIT like PMO and other APPs domain sometimes including business) towards optimal solutions while helping them to understand resource constraints and prioritization.

Enable the team’s collective success, delivering the projects and building a cohesive, high-caliber team.

Holding the teams to the highest standards, project discipline and accountability.

Continuously improving the technical delivery model and strategy, implementing, and managing delivery with the associated teams.

Ensuring compliance with the infrastructure standards for applicable Service Area

Coordinating the efforts of internal stakeholders and Service Providers to support the change management process.

Working collaboratively with internal stakeholders (other IT domains, business units, etc.) to develop and design system and infrastructure requirements to meet business needs for the business application projects.

Financial & Contract Management:

Contribute to budget planning, resourcing, and procurement till commissioning the project and demand.

The role is tasked with meeting the project delivery milestones along with financial and customer centric KPIs.

Contract & Vendor Management:

A significant component of this role requires working with internal employees, contractors, and third-party vendors to deliver quality outcomes for the business. The Technical Service Delivery Manager (SDM) will need to manage the entire procurement process leading to successful project commission.

Timely contract negotiations and managing contracts is a vital skill to succeed in this role. The incumbent must ensure that all procurement governance guidelines are strictly adhered to

People Management – Internal & External:

Manage the group of highly trained and skilled Service Delivery Management, Service / Operation management, Finance & Contract and Audit team for high performance delivery

To work closely with TI Members, vendors, stakeholders across the Group IT and Business domains

Skills for Success:

Candidate must possess at least a Degree in Computer Science / Information Technology / Engineering or equivalent.

PMP / Agile Certified.

Minimum 10 years of relevant experience in Project and service delivery management.

With Minimum 5+ years of relevant Experience in Infrastructure Project Management, Vendor Management and Contract Management.

Coding and Scripting with good experience

Additionally, good to have a good knowledge on IAC (Infrastructure As Code)

About our client: Our client is a Singapore-based turnkey interior architecture and engineering company that specializes in Interior Design & Commercial Renovation.

About the role:

• Assist the Project Manager in all aspect of project management such as project progress, monitoring, site supervision, checking of materials and workmanship, control of general workers.
• Coordination and liaisons with all relevant parties.
• Support the Project manager to ensure projects are completed on time, within budget, meet all safety standards and are of highest quality.
• Handling documentation and administrative matters required for commencement of works and project closing.
• Responsible for monitoring the daily process and progress at the project site.
• Update daily progress, weekly progress and monthly progress for project monitors
• Conduct project site inspection.
• Attend co-ordination meeting with designer/ architect/ consultant relating to design /detail / drawing.
• Any other ad-hoc tasks assigned by Manager.

About you:

• Diploma/Degree in Interior Design, Architectural, Building, Construction Management, Civil Engineering or equivalent.
• At least 2 to 3 years' working experience in interior design or fit-out industry.
• Carpentry/Joinery works' experiences will be an added advantage.
• Possess class 3 driving license preferred.
• Proficient in MS Word/ Excel/ Project and good with paperwork.

Other info:

• Work location: North-East
• Work Hours: 5 days

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License No: 94C3545

EAP Name: Kimberly Wong Pik Kiun

EAP Reg. No: R1984508

You will:

• Support the planning, strategy formulation and governance of organization’s ICT portfolio & data assets, which covers the review, development and maintaining of organization’s IT policies, processes, standards & guidelines.
• Plan and coordinate group’s reviews and compliance activities (including group’s internal/external audits) to ensure alignment of organization’s ICT systems and compliance to government’s policies and other statutory requirements.
• Manage IT systems register, IT Risk Register and work with relevant teams to assess, monitor and report IT compliance matters.
• Support in the development of organization’s digitalisation strategies and transformation plans to align to the WOG objectives and new initiatives.
• Work closely with internal project teams and liaise with other government agencies/ministries on digitalisation, ICT and data matters.
• Drive secure data-sharing within the organization and, across WOG and other organisations; to strengthen discoverability and understanding of data.
• Support incident response and investigation for data related incidents.
• Work with business units and stakeholders to drive data exploitation to enable data-driven decision-making within the organization and WOG and build capabilities in managing and exploiting data safely, efficiently and effectively.
• Support in the review of data assets, catalogue and data security compliance matters.
  
  Requirements:

• Tertiary qualification in Information Technology, Computer Science or Engineering discipline or equivalent, with at least 2 years working experience.
• Good understanding of IT policies, cybersecurity and technology solutions in ICT and smart systems domain (ICT&SS).
• Relevant knowledge or experience in IT audits, technology controls and risk management.
• Experience in IT Project Management and IT Management is desirable.
• Good interpersonal, communications, written and presentation skills.
• High drive and self-motivated individual with strong analytical, problem-solving and project management skills.
• Adaptable and ability to think out of the box.

Khaty Zainal

Registration No. R22111204

Mon - Fri: Roster between 6.45am-7pm, not more than 44hrs per week

1. Receive and welcome the visitors with a polite and cheerful disposition

2. Register and enroll visitors facial recognition efficiently and accurately

3. Provide efficient queue management and crowd control where needed

4. Protect and maintain accurate and updated visitor records according to PDPA requirements

5. Key management including issue, return and accounting for all keys on a daily basis

6. Able to multitask and to work fast

7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies.

8. Monitor attendance and prepare report as needed.

9. Comply and adhere to SOPs, policies, guidelines and processes

10. Flexibility to change roster should there be a need to.

11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.

12. To participate in digitisation exercises, organising files and documents as necessary.

Track record for excellent Customer Service

Able to learn quickly and adapt to changes.

Good interpersonal and communication skills

Good command of English (written and spoken).

IT savvy and familiar with common software.

WSQ certification in customer service is an advantage

Overview

The Manager, Business Development and Accounts Management is pivotal in driving business growth through new customer acquisitions and managing existing customer relationships to maximize satisfaction and retention.

Key responsibilities

1. Maintain a deep understanding of industry trends, market conditions, and competitor strategies.

2. Assist in formulating and implementing business development strategies.

3. Foster strong relationships with existing customers to maintain high customer satisfaction and retention rates.

4. Generate leads and prospect potential customers through networking and research.

5. Prepare and deliver of compelling presentations and proposals.

6. Negotiate contracts and close agreements.

7. Work with other departments, such as Procurement, Operations and Finance, to ensure seamless account management.

8. Prepare regular reports on pipeline of potential customers, account status, transaction results, and other pertinent data for Management.

B. JOB HOLDER’S REQUIREMENT

1. Bachelor's degree in Business Administration, Sales, or a related field.

2. Proven track record of at least 5 to 8 years in business development, sales, or account anagement, preferably in a contact center or similar environment.

3. Strong negotiation skills, with an ability to engage and influence others.

4. Excellent verbal and written communication skills.

5. Proficient in Microsoft Office Suite.

6. Strong analytical skills to identify trends and challenges.

7. Exceptional customer service and relationship management skills.

8. Self-motivated team player with the ability to work independently and collaboratively with stakeholders.

F&B group looking for

Creative Marketing Assistant Manager

This person will report to the Creative Marketing Manager.

Who we want:

-Someone that is very organised and detailed, excellent time management skill juggling multi task, without the need of the Manager's supervision.

-Proactive and initiative to follow up on internal and external matters and report to the Manager.

-Data-driven, strategic priorities, revenue growth target driven.

-Very independent, able to execute task on he/her own without supervision

-Top notch communicator, setting and withholding workplace culture, communicating with internal team members and external stakeholders.

-Creative and spearheading new initiatives

-Able to work flexible hours

Requirements:

-Leading and managing a team, capable of setting pace and tone in the office

-Prior experience in digital marketing (Google Analytics, SEM, SEO, Paid search campaigns, Social media advertising, content management) graphic design, events experiential marketing

-Proven track record of previous marketing strategies/systems/processes

Duties & Responsibilities:

-Responsible for marketing metrics, targets, initiatives and impact, through data analyticals, advising the best course of

action for revenue and brand growth.

-Build and promote the business to a nation recognized brand

-Plan, manage and executing events project, liasing with internal and external stakeholders from planning phase to post-event phase.

-Manage designer in artwork creation to align with marketing strategy

-Manage content creator in content creation to align with marketing strategy

-Work with the Creative Marketing Manager to set up new processes and systems to track and record performances, data and budget.

-Understanding consumer's behaviour, curate strategies to amplify consumer's experience to the best capacity

Probational Salary: $4500

Probation Period: 6 months, or undefined, based on performance.

Working days: Tuesday - Saturday (Weekends might be required depends on events)

Working hours: 11am - 8.30pm (Extra hours on event days or if task is not done)

Interested Applicants please WhatsApp: 9772 7254 or Email: [email protected]

To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all of internal and external customer/patients, with the key aim of providing excellence

Patient care and satisfaction.

• Ensure Procedural Area Readiness
• Adhere to Procedural Areas Readiness in terms of common administrative and operational areas e.g. Ensure Procedure area space is clean, overall décor, brochures, materials and posters are updated, administrative equipment, lights, air-con and telephone are functional in clinic public spaces are down
• Assist with smooth patient journey including registration, discharge, appointment bookings, cashiering and enquiries. E.g. Ensure accurate and timely registration at the counter
• Ensure patient’s Insurance providers are maintained and bills are accurate.
• Follow-up with pre/post scope/operation administrative duties. E.g. Ensure patient receives accurate and timely pre/post-procedure information E.g. book/reschedule procedures and appointments, follow-up on no-show according to doctor’s instructions and TCU information are provided accurately.
• Attend to appointment requests, emails and phone enquiries.
• To provide financial counselling to patient on the fees for consult, investigations, procedures and medication where applicable.
• To provide value added service as developed eg. Phlebotomy, Therapy Aid, Basic ADL assistance
• To lead / train junior staff in value-added services
• Participate in quality improvement project and assume other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executives.

Qualification Required and Area of Discipline

• Candidate must possess at least “A” Levels/Diploma
• Proficient in computer skills
• Team player with good communication and interpersonal skills
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed.
• When required, candidates should be comfortable with shift work.

Responsibility:

• Handle recruitment
• Carry out internal salary benchmarking for new hires.
• Conduct and process confirmation of appointment
• Handle all aspects of personnel administration inclusive of maintaining employee database.
• Assist in periodic HR reports, such as manpower report, levy report.
• Coordinate annual performance appraisal exercise.
• Administer of all work passes (WP, SP and EP).
• Handle medical insurance and work injury claims.
• Handle staff claims, reimbursements and timesheets.
• Provide administrative support for HR process and policies.
• Handle employee disciplinary issues.
• Coordinate HR events and staff welfare activities
• Support HQ in implementing ideas and plans on Workplace Health Programme
• Provide general administrative support to the factory site, including managing office supplies, coordinating meetings, and maintaining records.
• Assist in travel arrangements and accommodation bookings for employees and visitors.
• Coordinate maintenance and repairs for office facilities and equipment.
• Support in the preparation of reports and presentations as required.

Requirement:

• 5 years of experience in HR and administrative roles, in a manufacturing or factory environment.
• Able to work in Tuas
• Proactive approach to problem-solving and conflict resolution.
• Detail-oriented with exceptional organizational and time management abilities.
• Proficiency in MS Office Suite and HRIS systems.

What the role is

The Quality Service Branch (QSB), under the Clean Environment Group (CEG), handles cases related to pollution control and wastes management matters. In this role, we are looking for highly-motivated, dynamic and service-oriented individual to handle feedback, appeal and enquiries related to pollution control and waste management related issues. In addition, you will perform a wide range of duties focused on monitoring trends, and data analysis on various types of feedback to support ground operations. You will report to the Senior Assistant Director of CEG/QSB.

You will work in partnership with line departments and operations sections within Pollution Control 1 Division, Pollution Control 2 Division, Environmental Monitoring and Modelling Division and Waste Management Division, to ensure effective handling of feedback and appeal cases received from members of the public and stakeholders.

What you will be working on

You will be responsible for the following:

• Draft reports and replies and handle all cases from People, Private and Public sectors, including complex and sensitive cases, on pollution control and waste management matters in accordance with guidelines and Standard Operating Procedures and within service standards
• Review feedback and collaborate with operations and/or other agencies to understand customer issues where required, to identify gaps in service delivery and drive improvements/changes to service experience, processes, policies, and standards, including communication strategies and replies to ensure relevance and realism to changing customer servicescapes
• Partner, support and contribute to platforms and initiatives aimed at driving service excellence within NEA, for example, service events, newsletter, initiatives, etc.
• Analyse feedback data and garner insights from customer satisfaction surveys to sense and sense-make, and to propose improvement plans.
• Identify key customer segments, provide department-perspective to develop service strategies to meet current and future requirements of the customer segments.
• Provide support and advice to officers on service-related queries, for example, guidelines/SOPs, service standards, case handling, direct cases to appropriate parties, etc.
• Document institutional knowledge on unique cases of feedback for training and future reference
• Identify staff and/or projects eligible for reward recognition and prepare documentation for service award nomination

What we are looking for

• Good understanding of and keen interest on environmental protection issues including pollution control and wastes management issue
• A good team player with excellent communication, interpersonal and investigation skills
• Excellent communication skills and emotional intelligence, with ability to think logically
• Meticulous, good analytical and writing skills, and able to identify emerging issues for quick resolution
• Organised and able to multi-task
• Independent and resourceful with pleasant personality and enjoy working with others
• Highly resilient and able to handle adverse situations and difficult customers
• Self-driven, strong leadership skills and always ready to strive for improvement
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-2-BUKIT-MERAH-CENTRAL/Assistant-Director-Executive-Manager--Quality-Service-Branch----Contract_JR-10000029599-1

We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service Intern. This is a fantastic opportunity for anyone who is looking to gain practical experience in the customer service field. He/ she will report to the Senior Customer Service Representative.

To excel in this role, it is crucial to maintain a calm demeanour when dealing with customers. Additionally, willingness to evolve your digital savviness with our CRM system, software and e-commerce platforms is encouraged. In periods of high demand, it is expected that we provide assistance with order fulfilment, retail responsibilities, jewellery assembly, and actively participate in special events.

What you’ll do:

• Maintain a positive, empathetic and professional attitude toward customers consistently
• Assist customers with general enquiries about products, service process, our brand, refunds, cancellations and exchanges if any in a prompt and timely manner
• Resolve product or service challenges by clarifying the customer's queries; determine the cause of the situation; offer the best solution; expedite adjustment; follow up to ensure resolution
• Assist customers over multi-channel communication platforms such as email, phone, text, social media (FB and IG) and face-to-face
• Collaborate with order fulfilment team to attend customer’s request to fulfil order
• On the job experience at our retail store to gain first hand face-to-face customer service experience
• Provide accurate, complete information by using the right methods and tools
• Follow communications procedures, guidelines and policies
• Provide feedback to improve the customer service process together with the team
• Support any other duties or responsibilities assigned

What we’re looking for:

• Preferably Diploma, general education Degree or Hospitality related courses
• Experience in customer service is a plus
• Comfortable using social media platforms, CRM systems to engage with customers across multiple digital channels
• Good interpersonal and communication skills, fluent in English, written and spoken
• Additional knowledge of another language (written or spoken) would be an advantage
• Experience in e-commerce/retail would be a plus
• Able to work independently as well as collaboratively
• Have a can-do attitude and is a problem solver
• Passion for the fashion and jewel

This internship opportunity is required from September 2024 to Feb 2025

Overview

Tsao Foundation is seeking a dynamic, driven Healthcare IT Project Manager to lead and drive the organisation through the end-to-end project life cycle of an integrated electronic and health management system and other related projects.

The ideal candidate is an experienced project management professional with a solid understanding of solutions in the healthcare sector and is responsible for the coordination, execution, control, and completion of these projects. He/She will play a crucial role in ensuring the successful implementation of new technologies, solutions within Tsao Foundation in line with company’s objectives and strategies.

Responsibilities

Project Manager will be assigned existing and ongoing improvement projects to start.

• Project accountability and execution: Develop project plans, outlining timelines, budgets, resource allocation, and risk assessments. Lead the project execution, ensuring overall success from start to finish, including end-users training and utilization of solutions.
• Communication and collaboration: Confidently communicate between IT, healthcare and program teams, as well as with other internal & external stakeholders. Collaborate effectively with focus on projects’ success and end user satisfaction throughout the implementation. Recalibrate appropriately, timely reporting and manage expectations with stakeholders in accordance to plan.
• Team management: Oversee the work of technical team, solutions vendors and other professionals involved in the project. This includes delegating tasks, monitoring progress, and providing guidance.
• Audit and regulatory compliance: Ensures the project adheres to healthcare audit and related data privacy & cybertrust mark regulations.
• Resolutions management: Proactively manage risks and issues, lead execution of mitigation and resolution strategies, including escalations.
• Technical understanding: Have a solid understanding of healthcare IT systems and how they integrate with existing infrastructure, in order to right-size the solutions to our organisation’s needs.
• Effectively manage the resource and capacity planning including budgets, equipment, and timelines.
• Lead and manage process improvement & tech-enabled initiatives.

Educational Qualifications

• Degree in Information Technology, Computer Science, Computer Engineering or equivalent.
• At least 5 years relevant experience in technical role and project management.
• Certification: Certification or training in infrastructure management, such as ITIL, PMP, PMI, or CMMI preferred.
• Proven track record of successfully leading complex IT projects, from planning to execution.
• Good grasp of modern IT technologies, methodologies, architectures, and best practices.
• Strong business process and analytical skills with the ability to assimilate information quickly and communicate complex requirements and issues clearly and concisely. The ability to understand the business questions that users are trying to answer is essential.
• Strong oral, written and interpersonal communication skills with the ability to interact and communicate effectively with all levels of management, users and vendors.
• Self-starter, good team player and keen eye for detail, quality and accuracy

Salary range is indicative and will commensurate with qualification and experience.

We sincerely regret that only shortlisted candidates will be notified.

Edith Patisserie is one of the leading bakeries in Singapore with a specialisation in unique buttercream cakes and bakes.

We are expanding our team and we are looking for a passionate and dedicated individual to join our team and make a difference by delivering the best customer service we can offer to our clients.

· Engage with current and new clients via email, WhatsApp and social media on a daily basis.

· Interact with clients in-store and assist them with order placements and enquiries.

· Manage orders placed by clients on our website.

· Assist marketing with ideas on new and exciting lead-generating campaigns.

· Curate promos and deals to attract new customers and increase engagement.

· Manage customer feedback and issues with service recovery.

Requirements:

· 1-2 years experience in customer service industry

· Strong communication skills

· Good at multi-tasking

· Well-organised with good time management

· Personable and professional

· Work well in a team environment

Sounds like you? Join us today!

Job Type: Full-time

Salary: $2,500.00 - $3,000.00 per month

Schedule:

5 day work week, Wednesday and Thursday off. 9.30am-6.30pm

Location: 275 Outram Road, S169064

About our client: Our client is a leading global integrated resort operator.

*Please note that this role will be hired on a 1 year contract basis, with option to renew for another 1 year, to support our client's in-house projects.

About the role:

I.

a. Perform all duties in compliance with the policies/standards of company and directives of parent company.

b. Coordinate with all internal Facilities Sections in the execution of assigned projects.

c. Coordinate with all inter-department stakeholders for execution of the assigned projects.

d. Ensure safe working environment for the team members and contractors at all time Drive for continuous improvement by leveraging new technologies and data analysis tools.

e. Implement effective fire safety management program to prevent fire incidents.

f. Support Sustainability and CSR efforts.

g. Any other works as may be reasonably assigned by the company.

II.

a. Manage and execute the assigned projects in accordance with the Company’s policies and guidelines.

b. Plan and establish projects concept, schematic designs, design development and tender documentation with budgetary estimates and proposed construction schedules.

c. Plan and manage the assigned project budgets to suit the requirements.

d. Prepare tender documents, scope of work and specifications in accordance with the agreed scope of works.

e. Evaluate local market conditions with regards to labor, material and equipment

f. Maintain and qualify bidders and bid lists.

g. Conduct and coordinate design, pre-bid, post-bid, pre-construction, partnering and contractor. meetings

h. Prepare contract strategies to maintain both the interest of the company and contractor.

i. Prepare and distribute bidding addenda and construction documents which include pre-bid RFQ, RFI

j. Recommend award of contract based on cost, budget and analysis.

k. Work with Contactors and the Procurement team on RFI Logs

l. Anticipate order logs, cost reports, document control and distribution of file maintenance.

m. Review contractor’s safety plan and risk assessments

n. Document existing conditions prior to construction phase

o. Ensure smooth construction process with the help of as-built construction schedule, field diaries, and timely reports.

p. Ensure that all systems and equipment affected in the project scope will be re-commissioned to perform to the establish standards.

q. Manage /support the project hand-over and/or pre-opening program, including on-site physical.

inspection and defect rectification

r. Manage discrepancies, punch list and defects management that occur throughout construction phase

s. Conduct timely inspections and verify contractors “as-built documents” to ensure that storage, quality and contract are in compliant prior to issuing of payments

t. Ensure that as-build documents are in place.

u. Conduct trainings for stakeholders and end-user.

v. Closeout projects by conducting testing, getting statutory approvals, substantial completion, final reconciliations and generate postmortem report for the management team.

w. Establish effective inventory management and stock controls to ensure adequate spares.

*Kindly note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: R1325507

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg. No: R1325507

• Plan and supervise the shipments from production to the end-user
• Schedule daily and weekly routes
• Track orders using functional systems (e.g. barcodes and tracking software)
• Coordinate with Warehouse Workers to ensure proper storage and distribution of products
• Monitor and report on transportation costs
• Ensure shipping documents are properly filed
• Report maintenance and repair needs for transportation vehicles and equipment
• Research and suggest cost-effective shipping methods
• Conduct regular safety audits on equipment
• Organize training sessions for employees (e.g. proper use of machines and handling of hazardous material)
• Keep organized records of vehicles, schedules and completed orders
• Ensure compliance with company policies and shipping legislation
• Stay up-to-date with safety regulations

REQUIREMENTS:

• Work experience in a similar role
• Solid knowledge of supply chain management
• Experience preparing and tracking orders
• Excellent organizational skills
• Ability to supervise and train staff
• Problem-solving abilities