Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

We are committed to a high-performance culture that emphasises empowerment, quality, continuous improvement and learning. This position reports to the General Manager.

Roles and Responsibilities

• Applies expert knowledge of information technology and associated leading-edge solutions and strategies related to the client’s business to attain business.
• Develops accordingly a long-term business relationship with the client’s executive management and key decision-makers providing total solutions to the client’s business needs.
• Identifies opportunities and develops solutions
• Manages and monitors opportunities through sales cycles and tracks them through a forecasting process.
• Works with solution architects and consultants to ensure that appropriate quantity and quality of technical and services resources are deployed and the solution can be delivered profitably and successfully.
• Actively seek out new sales opportunities through cold calling, canvassing, networking and social media.
• Prepare and deliver appropriate presentations and demonstrations on Company products and services.
• Maintaining accurate customer records and maximizing returns from existing contracts
• Setup meetings with potential customers to understand pain points for sharing with the internal team.
• Forecasts tactical and strategic business opportunities

Qualifications and Education Requirements

• Minimum 3 to 5 years experience in Sales for IT Infrastructure, Cloud and/or SaaS.
• Proven ability to precisely manage and forecast a complex sales process.
• Strong interpersonal skills; can quickly build rapport and deliver compelling, persuasive arguments to an executive-level audience.
• Excellent verbal and written communication skills.
• Able to work under pressure
• Able to work as a team preferred
• We welcome fresh graduate and career converter who has strong interest in technology sales as career

Talent Connect is recruiting SENIOR CEI READY RECRUITMENT MANAGER

We are located near Beauty World MRT

• Stable Basic Salary + Attractive comission

• Abundant personal growth and progression opportunities

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs.

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

• Coordinate interviews between candidates and clients

• Developing connections and new business and relationship management sources with existing accounts.

• Networking and building relationships with business partners and jobseekers

• Ensure company's KPI and goals are met

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Degree holder with 3 years minimium experience in Human resourse line

• Only Experienced consultants need apply

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified is a must

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Proven experience in recruitment or sales.

• Strong understanding of various industries and their hiring needs.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in using recruitment software and social media platforms.

Wiz Technologies is looking for Operations Manager to oversee and coordinate our organisation’s operations.

Role and Responsibilities

• Oversee the daily operations to ensure the functionality, availability, and security of IT systems, data, backups, and communications; troubleshoot and remediate issues that arise
• Manage IT vendors, contracts and service level agreements and perform vendor risk assessments
• Ensuring all operations are carried on in an appropriate, cost-effective way
• Improving operational management systems, processes and best practices
• Formulate strategic and operational objectives
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies
• Ensure data is handled, transferred or processed according to legal and company guidelines

Qualification and Requirements

• Bachelor’s degree from an accredited college or university with a major in Information Technology, Computer Science or a related field
• At least 5 years of relevant professional experience in the IT field
• Strong technical knowledge of network and server operating system
• Experience in budgeting and forecasting
• Excellent communication skills
• Leadership and organizational skills
• Problem-solving aptitude

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens, as the frontline member of the team. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L1) can turn to the Level 2and Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Ensure all calls, chats are answered and all emails are responded in a timely manner.
• Ensure all issues are properly logged into the ITSM portal.
• Perform initial classification/prioritization of the incidents.
• Perform first level triage and troubleshooting on all reported issues, ask customers targeted questions to quickly understand the precise root of the issue.
• Refer to internal Knowledge Base or resources to provide accurate technical solutions.
• Provide First Call Resolution (FCR) technical support via phone, email or chat.
• If unable to resolve, escalation to next level resolver group and keeping client informed.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Furnish timely updates to customers on the status of outstanding incidents within targeted Service Levels (SLA).
• Prioritize and manage several open incidents at one time.
• Maintain ownership of incidents and follow-up with client on reported issues until closure.
• Manage customer expectations and notify Team Lead/Service Delivery Manager in the event of unusual surge in calls of a specific nature.
• Prepare accurate and timely reports.
• Maintain jovial relationships with clients.
• Contribute knowledge articles and maintain documentations for known errors/on-site processes.
• Collaborate with the internal IT team to communicate to the client the status of their ticket every step of the way, notifying them of any changes or outages related to their issue.
• Escalate tickets that require the Service Delivery Manager or Technical Manager support.
• Identify, communicate and mitigate potential risks to the Service Delivery Manager and clients.
• Act as the Monitoring Center for internal infrastructure, monitoring via dashboards and escalating appropriately to Level 2 or Level 3 team for remediation.

Requirements

• Diploma in IT or Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System or the equivalent).
• ITIL v4 or other IT-related certifications will be an advantage.
• At least 1 to 2 years’ work experiences as an IT Service Desk Analyst, Technical Support Engineer, Desktop Support Engineer or similar roles.
• Familiarity in providing support via remote desktop applications.
• Hands-on experience with Windows/Linux OS environments.
• Basic experience in managing Active Directory, M365, VPN, Network or virtual computing infrastructure.
• Basic knowledge of cloud concepts and network infrastructure.
• Good understanding of computer systems (hardware and software), monitoring tools, mobile devices and other tech products.
• Intermediate knowledge on using Microsoft Office suite (e.g. MS Excel, MS Outlook, MS SharePoint etc)
• Excellent ability to diagnose, identify and troubleshoot technical issues.
• Excellent problem-solving and communication skills.
• Excellent time management and task prioritisation skills.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Responsibilities:

• Provide courteous service to guests and responds efficiently and tactfully to complaints, requests and enquiries.
• Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.
• Establish contact (courtesy calls) with guests and render assistance where necessary.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Any other reasonable job tasks as assigned.

Requirements:

• PSLE or equivalent.
• Willing to perform rotating shifts.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of Opera is preferred.

Description

Culina at COMO Dempsey is hiring Service Leaders to give a warm reception and ensure guest satisfaction at all times.

Responsibilities:
• Welcome guests, attending to guests arrivals and departures
• Handling guest complaints and concerns in an efficient and timely manner
• Coordinating and multi-tasking job duties in a busy bistro environment
• Understand and comply with all policies, procedures, standards, specifications, guidelines in service
• Achieve company objectives in sales, service, quality, appearance of facility cleanliness
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times
• Manage daily reservation system together with call centre team. Keeping track of all guest needs and requirements
• Efficiently maximize seating of Dining Room and fully handles service for a section of the restaurant
• Ensure all menu (food, beverage, wine list) are in good and presentable condition
• Support safe work habits and a safe working environment at all times
• Perform other duties as directed by the Restaurant Manager

Requirements:
• Candidate must be a Singaporean with at least GCE 'O' level certificate or Professional Certificate/NiTEC in Hospitality Services
• Food and wine knowledge an advantage
• Customer service oriented with a positive mindset
• Nice presentation and English communication skills are a must
• Good team player with a desire to learn

Benefits:
- 5 days work week shift hours (44 hours per week including Sun and PH)
- Sales target incentives, 16 days annual leave, medical & flexi wellness plan, staff card benefits

Interested applicants please email your resume to us indicating salary expectation.

(No work pass quota available)

Roles and Responsibilities

• Applies expert knowledge of information technology and associated leading-edge solutions and strategies related to the client’s business to attain business.
• Develops accordingly a long-term business relationship with the client’s executive management and key decision-makers providing total solutions to the client’s business needs.
• Identifies opportunities and develops solutions.
• Manages and monitors opportunities through sales cycles and tracks them through a forecasting process.
• Understanding their pain points and mitigate the challenges by focusing on the best possible way to move to SAP Business One.
• Actively seek out new sales opportunities through cold calling, canvassing, networking and social media.
• Prepare and deliver appropriate presentations and demonstrations on Company SAP Business One related products and services.
• Maintaining accurate customer records and maximizing returns from existing contracts.
• Setup meetings with potential customers to understand pain points for sharing with the internal team.
• Forecasts tactical and strategic business opportunities.

Qualifications and Education Requirements

• Diploma/ Degree in computing studies, business, or other related fields.
• Minimum 3 to 5 years of experience in develop business opportunities and sales pipeline for business applications and SAP Business One solutions.
• Good knowledge of competitor products such as Oracle, Netsuite, Microsoft Dynamics.
• Proven ability to precisely manage and forecast a complex sales process.
• Strong interpersonal skills; can quickly build rapport and deliver compelling, persuasive arguments to an executive-level audience.
• Excellent verbal and written communication skills.
• Able to work under pressure.
• Able to work as a team preferred.

Summary

This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.

Responsibilities

· Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.

· Provide courteous and efficient service to all hotel guests.

· Ensure that all telephone calls are handled promptly.

· Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.

· Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.

· Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.

· Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.

· Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

· A minimum Diploma qualification in any field.

· Relevant work experience will be duly considered.

· Willing to work rotating shifts.

· Positive attitude with an outgoing personality and good communications skills.

· Preferred experience in the hospitality industry along with familiarity of the Opera system.

Ready to play ?

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!

Achievers Dream Learning Centre is a fast-growing Chemistry Tuition Centre Specialist with headquarters in Central (Bukit Timah) and North-East (Lorong Chuan) region of Singapore.

We are passionate in what we do, and we want to expand our operations in the East side of Singapore. We believe that culture is the product of empathetic leadership and a shared sense of purpose. Our company is a place where all people feel they belong. We put diversity, autonomy, and support first as we scale.

About the job:

This position is a 2-year contract (convertible to full-time) and requires commitment on one weekend. As an Administrative Associate Lead, you will be in charge of the smooth running of daily operations of the Centre. You’ll also be responsible for managing phone enquiries and walk-in and registrations of new parents and students. The Administrative Associate Lead will report to the Centre Manager and works with the Teaching & Curriculum Team.

On a given day,

• you will advocate for good customer service practices to manage phone enquiries and walk-in professionally
• you will be in charge of customers onboarding and assist parents and students to complete their registration and make them feel welcomed to the Centre
• you will handle enquiries from parents and do the necessary follow up to encourage them to enrol with the centre
• you will deal with payment matters, including collecting payment, preparing invoices with high accuracy, tallying of petty cash and daily closing for the Centre
• you will work closely with teachers and students in ensuring that correct worksheets are being provided during each lesson so that efficient and effective learning can take place
• you will ensure the organization and cleanliness of all classrooms so that students have a welcoming environment for learning
• you will ensure that snacks are stocked up regularly for teachers and students so that they will not go hungry
• you will schedule zoom meetings and prepare meeting minutes for the team

What we expect of you,

We are all different, yet we all use our unique contributions to serve people. The qualified person we seek is a team player with these qualifications:

Must have

• at least 2-5 years of working experience (administrative, customer service, sales related)
• ability to work in a fast-paced environment
• able to work independently and collaborate well in a team
• organized and adhere to deadlines
• keen eye for details
• honesty, integrity and with a growth mindset to learn
• positive learning attitude
• good listening and communication skills
• singaporean (quota criteria)
• fresh diploma graduates can apply

Good to have

• at least 1-2 years of experience working in a tuition centre setting
• fluency in chinese language (due to chinese-speaking parents or students)
• design or social media marketing background
• technical troubleshooting skills
• understanding of chemistry content knowledge
• leadership skills

What are the perks for you,

• full suite of employee onboarding and welcome package
• annual leave, birthday leave, medical leave and hospitalization leave
• company group insurance
• complimentary health check-up
• flexi-benefits reimbursement (for travel, staycations, optical, dental etc)
• team training and career developments
• bonuses (sales, performance, fitness, punctuality bonus etc)
• team bonding activities and individual prizes to be won
• a safe environment to make mistakes and learn without any criticisms or judgement
• a fulfilling work experience bringing immense satisfaction to parents and students
• you will learn a lot regarding administration best practices, operations, how to work with people and how to manage a centre

We need your commitment,

Working Hours: (4 weekdays + 1 weekends) (1 weekday + 1 Weekend OFF)

• Weekdays: 1pm to 9pm
• Weekends: 8.30am to 6.30pm

Kindly ensure that you are 1000% comfortable with the working locations and working hours (commitment on both weekends is a must) before applying for the job.

We look forward to speaking to one of you very soon!

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious-looking person(s) / articles
• Perform other reasonable duties assigned by the assigned by the Management

Only shortlisted candidates will be notified.

Job Overview:

As an Events Manager (contract) with Decathlon, you will play a crucial role in the successful planning and execution of a large-scale sports day event, overseeing the entire process from pre-event preparation to post-event activities. This contract provides an opportunity to gain hands-on experience in events management and the sports industry.

Responsibilities:

Before Event:

• Identify and approach organizations for participation in the sports day event.
• Prepare comprehensive campaign briefs for each participating organization.
• Onboard partners and sponsors to enhance the success of the event.
• Build a detailed budget for the entire event, ensuring cost-effectiveness.
• Coordinate with various stakeholders, including communications, commercial, legal, finance, and partners.
• Plan and execute effective communication strategies for the event.
• Develop a retro planning timeline to ensure all tasks are completed on schedule.
• Plan the schedule and logistics for the sports day.
• Manage contracts with participating organizations and vendors.

During Event:

• Safely and efficiently execute the sports fiesta, ensuring the well-being of the 20,000 participants over two days.

After Event:

• Conduct an After Action Review to assess the event's success and identify areas for improvement.
• Manage and process invoices related to the event.

Skills & Behaviors:

• Detail-oriented with a keen eye for accuracy and precision.
• Strong planning and organizational skills to ensure a seamless event execution.
• Excellent negotiation skills to secure partnerships and manage contracts effectively.
• Good communication skills to liaise with stakeholders and participants.
• Stakeholder management expertise, collaborating with various internal and external teams.
• Experience in the sports industry would be a valuable asset.
• Previous experience in events management is advantageous.
• Effective communication and presentation skills.
• Vital, sporty, sincere, responsible, and helpful.
• Prior experience organizing similar events will be a plus!

Event Details:

• Oversee an event with 20,000 participants spanning over two days. 
• A weekend to celebrate Decathlon members through a sports fiesta in collaboration with sports partners/clubs/associations to bring the sports community together. Connecting aspiring athletes in the discovery of sports, with opportunities to join Sports Singapore Academy.

Note to Applicants:

This contract offers a unique opportunity to gain practical experience in events management, especially within the dynamic sports industry. The successful candidate will be an integral part of the team responsible for creating a memorable and successful sports day event.

By applying, you consent to the collection, use and disclosure of your personal data in accordance with our Privacy Policy (https://www.decathlon.sg/s/privacy-policy).