Engineering Manager (APAC)
HQ Platform

What this job involves:

In a Nutshell

First things first, your chief concern is to ensure a safe, compliant and more conducive work environment for our JLL teams on the ground, the client and the vendors and contractors under JLL’s purview. You will work as JLL Engineering’s second line of defence through a process of audit, training and enablement. Part of the checklist(s) you will run through are focused on ensuring just that. You will need to stay up to date to all key relevant internal and external requirements as it pertains to HSSE and Engineering. These include but are not limited to ISO 45001, 14001, 55001, 41001, country regulations and JLL minimum standard requirements as it pertains to HSSE and Engineering.

In addition, you will advise key account leaders and Engineering and HSSE leaders of each site / account on ascertaining and aligning the level of risk at sites and guiding them to form a relevant and up to date risk register as part of technical diligence representing corporate headquarters. The individual in this role will play a crucial role in driving technical excellence and innovation, and will effectively use JLL’s established assurance programs to assess risk management and quality improvement opportunities of engineering service delivery. You will need to be comfortable with solid and matrixed line reporting structures, have a keen ability to influence others and be comfortable driving for action with multiple stakeholders. This is a dynamic and highly results oriented role.

Strong Leadership, Dedicated to Results

You serve as a core representative of the organization and are expected to uphold the highest ethical and professional responsibility. You must be comfortable having candid conversations and managing discussions with more senior leaders and ground staff. You should be resilient and adaptable and seek to understand changing requirements and the best of industry standards to ensure high standards are being translated to the site. Whatever issues that you spot, you should act quickly to derive the best solution for the issue at hand collaboratively. Your input and ideas will be sought to help steer the team in directions that help make various facilities perform at its best. You intrinsically understand that the needs of clients differ and the maturity of sites is a progressive journey and will direct site and client specific plans that will grow at the needed pace. You will be supported fully by communities of expertise spanning the HSSE and Engineering disciplines.

In this role you function as a subject matter expert resource with keen technical skills and program management, relevant technical knowledge and executive presence to advice senior management. It is a requirement for you to be conversant with mechanical / civil / electrical diagrams, engineering operations and maintenance procedures and processes, safe systems of work and relevant work experience to ascertain and report on ground conditions and risk. It is highly advantageous for you to be well versed in problem solving tools. This is a fast paced role with tangible benefits and visible success indicators that requires you to optimize the talents of the varied stakeholders involved with an exciting career roadmap for the right individual. A seasoned manager, you will use the appropriate communication skills to ensure the right message is received across stakeholders of varying levels and there is no communication gap. In line with the regional nature of the role, travel is expected. Percentage of travel is highly subject to change as it is depends on the risk profile at any given time.

Duties and Responsibilities:

Provide an annual top 20 high risk sites for in – person validation and risk reduction

Provide direct inputs to ERM risk strategy for the region inclusive of executive summaries, data analysis and presentations to country and regional leadership to shape the risk profile of the individual countries.

Feed the above into the overall quality driven ERM strategy of risk mitigation

Develop HSSE and Engineering strategies and policies (as needed) to drive risk reduction

Align with senior leaders on risk categorization and profiling

Ensure escalation and rectification of key legal risks to the appropriate senior leadership

Drive awareness and adoption of the above through the Operations Council under the direction of the regional GHO

Monitor trends and legal changes to ensure that JLL provides industry best practice in the delivery of Engineering and HSSE services

Be well versed with JLL’s globally aligned audit program

Serve as an ambassador and validator of the above program as it pertains to HSSE and Engineering

Perform in – person on site audits in accordance to JLL minimum standards and local legislation focusing on whichever is stricter

Train and validate new auditors to the system to ensure consistency in audit standards and risk profiles

Collaborate with cross-functional teams, including account leaders, Quality and other stakeholders, to ensure the successful delivery of risk reduction initiatives

Conduct regular performance evaluations, identify skills gaps, and provide mentoring and training opportunities to enhance the team's capabilities.

Perform key adhoc engineering activities as may be required to support business operations

Foster a culture of teamwork, collaboration, and knowledge sharing within the engineering team and across the organization.

Sound like you? To apply you need to have:

Requirements

Bachelor's or Master's degree in Engineering (preferred) or a related field.

Relevant certifications in Occupational Health and Safety

Extensive experience (8-10 years) in engineering roles or HSSE roles with technical expertise with a proven track record of leadership and managing fast paced activities

Strong knowledge of problem principles, practices, and methodologies.

Experience in a managerial or leadership role, with the ability to lead and motivate a high-performing engineering team.

Solid understanding of project management processes and practices.

Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.

Proven ability to drive innovation, process improvement, and change management initiatives.

Strong analytical and problem-solving skills.

Knowledge of relevant industry regulations, standards, and best practices.

Professional certifications, such as Professional Engineer (PE), SCEM, etc. highly desired

Please note that the above job description is a general overview and should be tailored to the specific requirements of the organization and role.

Design thinking or Lean Six Sigma is highly preferred

Outstanding team prowess

Are you equipped to set up a team to success? Are you excited by challenges? Do you like taking control of situations and seeking solutions? Can you also play to your strengths and work effectively as a team member? If yes, that’s great—the ability to bring about positive changes and follow through with them will come in handy for this role

Job Responsibilities

• To provide efficient and effective sales administration process flow and coordination to ensure highest customer satisfaction.
• To support Account Managers in preparing Sale Quotations to customers’ enquiries with an eye of detail and close follow up.
• To response to customers’ request on quotations and products information for new purchases requirements or renewals of licenses/maintenances.
• To verify on prices before submitting to Purchaser to process Purchase Order.
• To process Sales Orders for confirmed sales orders.
• To response to Customer’s request on delivery and co-ordinate with Operations team.
• To escalate maintenance or support issues that has been reported by the Customers with Operations team.
• To work closely with the Account Managers to meet sales performance goal.
• To document all relevant data systematically.
• To gather information and support Account Managers when there is a Tender requirement in liaison with Suppliers and Technical Solution Team.
• To follow up on tender progress and updates.
• To establish a good relationship with Customers to explore if there are any other opportunities apart from those products requested and expand the business opportunities to create more sales revenue.
• To perform other administrative duties as assigned or other duties as deemed required by Company.

Job Requirements

• Minimum ‘O’ Level with 2 to 3 years Customer Services’ working experiences preferably in Information Technology or IT System Integrator industry.
• Strong customer experience mindset, listening, understanding and responding to customer needs.
• Keen to learn and a team player.

Work Environment

• Office environment
• Work-life balance
• Flexible working arrangement
• Training will be provided
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Customer Service Executive salary range : $2300 to $2500, with attractive monthly sales incentives and monthly mobile reimbursement claim max up to $50.

Job Description: Parts Executive

Position Title: Parts Executive
Department: Aftersales

Position Overview:

We are looking for a detail-oriented and proactive Parts Executive to join our team in the electric vehicle (EV) automotive industry. The Parts Executive will be responsible for managing the inventory, ordering, and supply of parts necessary for the maintenance and repair of electric vehicles. This role requires a solid understanding of automotive parts, particularly in the context of EV technology, and strong organizational skills to ensure efficient parts management within a fast-paced environment.

Key Responsibilities:

Parts Inventory Management:

• Monitor and maintain an accurate inventory of parts and components required for electric vehicle repairs and service.
• Perform regular stock audits and ensure parts are stored properly, minimizing damage and loss.
• Work closely with the service department to ensure timely availability of parts for scheduled repairs and emergency requests.
  

Ordering and Procurement:

• Coordinate with suppliers and manufacturers to order necessary EV parts and components.
• Maintain relationships with suppliers to ensure the timely delivery of high-quality parts.
• Monitor stock levels and reorder parts in a timely manner to avoid shortages or excess inventory.
  

Parts Sourcing & Quality Control:

• Ensure all parts meet quality and regulatory standards, particularly for EV-specific components such as batteries, charging systems, and electrical systems.
• Source parts from reliable suppliers, ensuring compatibility with the specific EV models serviced by the company.
  

Parts Distribution:

• Efficiently distribute parts to the service technicians, ensuring accurate and timely allocation based on service requirements.
• Work closely with service advisors to track the status of service orders and ensure parts are ready when needed.
  

Customer Service and Support:

• Assist customers with inquiries related to parts availability, pricing, and compatibility for EVs.
• Manage the parts returns and warranty process, ensuring proper documentation and compliance with company policies.
  

Record Keeping & Documentation:

• Maintain detailed records of parts orders, deliveries, and usage, ensuring all transactions are properly documented.
• Update and maintain accurate parts catalogs and databases for all EV parts.
  

Cost Control & Budgeting:

• Track parts expenditure and manage costs within the allocated budget.
• Help identify opportunities to reduce parts costs while maintaining service quality.
  

EV Knowledge & Training:

• Stay up to date with the latest EV technology and parts, including battery systems, electric drivetrains, charging systems, and software updates.
• Attend training sessions or workshops related to EV components and industry standards as needed.
  

Collaboration with Service Teams:

• Collaborate with service advisors, technicians, and the workshop manager to understand parts requirements for ongoing and future repairs.
• Provide technical support to service technicians regarding parts compatibility and installation procedures for EVs.
  

Qualifications:

• Education:High school diploma or equivalent required.
  Specialized training or certification in electric vehicle (EV) parts and systems is preferred.
  
• Experience:Minimum of 2-3 years of experience in automotive parts management, preferably in the EV or automotive sector.
  Familiarity with EV-specific parts and components, such as electric batteries, charging systems, electric motors, and electronic control units (ECUs).
  
• Skills & Competencies:Strong organizational and time-management skills with attention to detail.
  Excellent communication and interpersonal skills.
  Ability to manage multiple tasks and prioritize in a fast-paced environment.
  Familiarity with parts management software and inventory systems.
  Ability to troubleshoot parts issues and provide effective solutions.
  Strong knowledge of automotive industry standards and best practices, particularly for electric vehicles.
  
• Other Requirements:Ability to work in a team environment and provide support to service technicians and advisors.
  
  
  

Must be able to speak fluent in Vietnamese as our Staff and customers majority are Vietnamese.

- Must be able to work nights shift and on weekends.

- Recruiting, training and supervising staff.

- Managing budgets.

- Ensuring compliance with licensing, hygiene and health and safety legislation.

- Overseeing stock levels and ordering supplies.

- Handling customer feedback.

- Preparing and presenting staffing/sales reports.

- Liaising with customers, employees, suppliers, licensing authorities and sales representatives.

- Making improvements to the running of the business and developing the restaurant.

We are looking for a reliable individual.

Responsibilities:

-Handle recruitment process such as posting advertisement in the various job portals, shortlisting, arranging interviews

- Manage day-to-day employee-related issues

- Manage on-boarding and departure of employees

- Administer Work Pass (EP/SP/WP) application for new hires, renewal and cancellation

- Update and maintain employee records, including employment contracts, personal information and other documents

- Manage annual leaves, sick leaves and attendance.

- Ensure monthly payroll are executed on a timely basis.

- Perform any other ad-hoc duties as requested or assigned

- Invoices and book keeping

Requirements:

- Polytechnic Diploma in any discipline, preferably in Human Resources Management, Finance or Business Administration

- At least 2 years of related experience preferred

- Well organized & with good interpersonal skills

Responsibilities:

• Manage the team to provide quality support services to customers and ensure that issues and enhancements are addressed promptly and effectively.
• Act as coach and mentor to team members, define standards, monitor performance and provide leadership.
• Translate management strategic initiatives into objectives for team members.
• Establish working relationship with assigned customer accounts and understand thoroughly the customer’s issues and needs.
• Communicate requirements to development or support team to ensure timely address of customer needs.
• Monitor customer issues through working with the rest of IT and communicating the resolution plan to customers.
• Solicit customer feedback and communicate any complaints to the IT management so that they can be addressed.
• Manage projects as assigned from time to time.
• To plan and execute continuous improvement for applications reliability, performance and enhancements.

Requirements:

• Excellent working knowledge of Applications and account management skills.
• Business Operation knowledge is required.
• Working knowledge of robotics preferred.
• Power builder Programming, Exceed WMS and/or FAMS
• Able to communicate ideas effectively.
• Good customer relationships.
• Able to work under pressure, and must be results -oriented.
• Analytical and meticulous in his work.
• Able to multi-task.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Roles & Responsibilities
Job Description:
Manage the Administrative Team: Responsible for recruiting, training and managing the administrative team to ensure that they have the necessary skills and knowledge to complete their work tasks.

Develop Administrative Policies and Procedures: Work with senior management to develop and update the company's administrative policies and procedures to ensure that they are consistent with the company's strategic goals and regulatory requirements.

Office Facilities Management: Responsible for managing the company's office facilities, including office space, equipment, supplies, etc., to ensure that employees have a safe, comfortable and efficient working environment.

Supply Chain Management: Work with suppliers to ensure that the company's office supplies and equipment are adequately supplied, and coordinate budgets and expenditures with the finance department.

Document and Record Management: Responsible for managing the company's documents and records, including contracts, reports, archives, etc., to ensure their security, integrity and easy access.

Meeting and Event Organization: Assist in organizing meetings and events inside and outside the company, including conference room reservations, itinerary arrangements, material preparation, etc.

Employee Relationship Management: Maintain good communication and cooperation with employees, solve employee problems and needs, and provide necessary support and guidance.

Risk Management: Identify and assess the risks that the administrative department may face, and take appropriate measures to reduce risks.

Company external administrative affairs: Organize and coordinate various meetings and employee activities of the company, be responsible for external liaison work and handle various certificates and licenses required by the company.

Draft and archive company-related documents: Draft and archive company-related documents, collect and organize internal information of the company, and organize and compile company events in a timely manner.

Manage important qualification certificates of the company: Manage important qualification certificates of the company.

Preside over the construction work within the department: Preside over the construction work within the department, build and maintain the internal network.

Coordinate the company's internal administrative personnel and other work: Coordinate the company's internal administrative personnel and other work.

Propose suggestions on cost control methods: Propose suggestions on cost control methods.

R&T RECRUITMENT MANAGEMENT 12C5922

Roles & Responsibilities

· Ability in leading of Project Team to achieve excellence in the project.

· Plan and manage project schedule to ensure project completion according to schedule.

· Manage subcontractors’ activities to ensure compliance with contract requirements.

· Monitor compliance of work with workplace safety and health regulations.

· Monitor the quality of project delivery to make sure they meet project requirements and regulations.

· To implement control measures on material / plant & equipment / utilities usage.

· Supervise daily site activities.

Job Requirements

· Degree in Civil / Structural / Building Engineering

· Completed 2 Projects as Project Manager in Residential Condo, Residential Development

· Min 10 years relevant experience.

· Computer skill- Using Microsoft Project, Excel, Word & Power Point etc.

· Certificate of Project Manager

· Microsoft Project

Responsibilities

Ensure all operations are carried on in an appropriate, cost-effective way

Improve operational management systems, processes and best practices

Purchase materials, plan inventory and oversee warehouse efficiency

Help the organization’s processes remain legally compliant

Formulate strategic and operational objectives

Examine financial data and use them to improve profitability

Manage budgets and forecasts

Perform quality controls and monitor production KPIs

Recruit, train and supervise staff

Find ways to increase quality of customer service

Requirements and skills

Proven work experience as Operations Manager or similar role

Knowledge of organizational effectiveness and operations management

Experience budgeting and forecasting

Familiarity with business and financial principles

Excellent communication skills

Leadership ability

Outstanding organisational skills

Degree in Business, Operations Management or related field

Responsibilities:

Overseeing and supervising employees and all activities of the purchasing department.

Preparing plans for the purchase of equipment, services, and supplies.

Following and enforcing the company's procurement policies and procedures.

Reviewing, comparing, analyzing, and approving products and services to be purchased.

Managing inventories and maintaining accurate purchase and pricing records.

Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.

Maintaining good supplier relations and negotiating contracts.

Researching and evaluating prospective suppliers.

Preparing budgets, cost analyses, and reports.

Requirements:

Degree in accounting, business management or a similar field preferred.

2+ years of experience as a procurement officer or in a similar position.

Proficiency in Microsoft Office and purchasing software.

Strong communication and negotiation skills.

Good analytical and strategic thinking skills.

Supervisory and management experience.

Attention to detail.

Duties & Key Responsibilities

1.Project Planning

• Understanding Project deliverables and requirements.
• Evaluate, organize and prioritize workload within schedule.
• Communication with project owner team for coordination.
• Preparing all documentation and drawings according to specifications for submission to client.
• Identify Engineering problems and ensure solutions are implemented.
• Utilize Project Management Tools for implementation.
• Knowledge of QEHS Policy.

2. Project Implementation

• Attend meetings.
• Site coordination with 3rd parties on site.
• Monitor and controls the distribution of all project documents & records.
• Maintain all detailed records of all dates, drawing, documents and correspondence related to projects.
• Ensure scheduling remains on track.
• Monitor and update site installation work progress.
• Coordinate on technical, quality and application matters with Product management and factory testing.
• Tracking equipment delivery schedule.

3. Testing & Commissioning

• Arrange and coordinate schedule for Internal Engineering Vendors.
• Preparing and coordination for site testing and commissioning with Owners.
• Perform project closing with hand over.

Goals

Ensure safety compliance, regulations and deliver successful projects outcome.

Knowledge, Skills and Abilities

• In-depth knowledge of Installation, Testing and Commissiong work.
• Good communication skills.
• People management (internal and external) and problem-solving skills.
• Team work and ability to motivate team.
• Sound decision making abilities.
• Resourceful and Innovative.

Location: East

Mon to Fri 9am to 6pm

Salary: $2500 to $3300 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure

Job Description

1. Provide overall support in operations, such as office/sales/inventories admin duties.

2. Handle inbound inquiries and feedback to customers via phone, walk in, emails and social media platform.

3. Assist and co-ordinate in online events, on-site training/exhibitions, etc.

4. Preparing the event and monitoring/increase the number of sign-up rates.

5. Assists in reminder and follow up.

6. Assist in setting up of rooms for event and zoom call.

7. Maintain customer records by updating account information.

8. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.

9. Processing order, sales invoice, and admin filing.

10. Responsible for researching, developing marketing opportunities, and planning and implementing new sales plans.

11. To support any ad-hoc project assigned by Management.

5 working days per week, you may require covering weekend events, training or exhibitions.

Requirement:

● At least 1 years relevant working experience with digital marketing experience

● Proven work experience as a sales and marketing executive.

● Knowledge of modern marketing techniques.

● High-level communication and networking skills.

● A passion for sales.

● Understanding of commercial trends and marketing strategies.

● Strong communication skills and interpersonal skills.

● Good command of English (written and spoken).

● Good Personality, self- motivated & Independent

● Must be Computer literate (Microsoft office, PowerPoint, Words and Excel)

● Ability to work well under pressure, hands on and self-starter.

● Able to muti-tasks and work in a fast-paced environment.

RESPONSIBILITIES:

• Providing application support for sales and services to clients and our staff;
• Supporting the sales team on the samples
• Any other duties as assigned by the company.
• Assist to manage the entire design process from preparing concept to final artwork according to artwork within deadlines
• Liaise with associates to ensure the artworks meet their requirements
• Visualize, design and conceptualize
• Conceptualizing ideas, work on graphic, 2D or 3D to create an wow factor for client
• 
  

REQUIREMENTS:

• Candidate must possess at least Professional Certificate/NiTEC or Art/Design/Creative Multimedia equivalent;
• Basic experience in graphic design
• proficient in working knowledge in Illustrator, AutoCAD, CorelDraw
• Entry-level candidates are welcome to apply. On-Job training will be provided;
• Possess creativity, good analytical, technical, and problem-solving skills with attention to detail and accomplish assigned responsibilities;
• Team player with a high level of initiative, multi-tasking, and disciplined.
• All candidates are welcome to apply
• Only shortlisted candiates will be notified

Benefits:

• Basic $3,200 + $1,300 Transport Reimbursement
• High Gross
• Commissions applicable
• 5-day work
• VB + Performance Bonus

Key Responsibilities:

• Service Contract Management: Acquire new service contracts and ensure timely renewal of existing contracts.
• Sales Generation: Promote and secure sales for major repairs, field service jobs, and rental repair chargeable work for heavy vehicle or glass, woods, metal fabrication
• Customer Follow-up: Follow up on all service documentation and ensure timely completion of services and repairs.
• Relationship Building: Build and maintain strong relationships with key and fleet customers, providing tailored logistics solutions to meet their needs.

Requirements:

• Education: NITEC and above in any relevant field.
• Experience: Minimum 2 years of experience as a service advisor, preferably in the Material Handling Equipment (MHE) industry or similar.
• Technical Knowledge: Basic understanding of Material Handling Equipment (MHE).
• Licenses: Possess a Class 3 driving license
• Skills: Computer literacy, good communication, and customer service skills.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Yong Pei Pei (R24124478)

Be part of our exciting team at the Award-Winning Mutiara Seafood, Jumbo Seafood's first Halal-Certified Seafood Restaurant with our award-winning Signature Chili Crab.

Located in the heart of the Malay/Muslim district at Wisma Geylang Serai.

• Manage all restaurant reservations, including responding to emails, calls, WhatsApp and arranging private events.
• Handle all event inquiries and confirmations via calls and emails, ensuring customer satisfaction.
• Assist guests with reservations and updates via the reservation system (e.g. Chope/TableCheck)
• Have a good knowledge of the menu. Greet and assist restaurant guests during dinner service.
• Work with colleagues during busy periods to maintain service standards.
• Ensure smooth event operations by completing checklists and tasks.
• Promote the restaurant's services positively in various channels like Social Media, WhatsApp, etc
• Handle billings for dinner service and events.
• Plan and execute promotional activities.
• Coordinate meetings and special events with the management team.
• Support the management team in achieving business goals.
• Ensure compliance with health and safety regulations.

Requirements:

• Minimum 2-4 years of relevant work experience in F&B industry
• Driven & Passionate to Provide the Best Experience for Customers in the F&B industry
• Customer-oriented, service focussed, responsible and positive working attitude
• Able to commit to restaurant's peak period including weekends, eve of and public holidays and able to work in split shift
• Computer Savvy is a requirement to reply to emails, WhatsApp, Social Media Channels
• Able to work under pressure in a fast paced, dynamic and challenging work environment

Job Information:

• Pleasant working environment at Wisma Geylang Serai (Paya Lebar MRT)
• 5 day work week (must be able to work Saturdays & Sundays)
• 13-month bonus applicable

To apply, please email your updated resume to [email protected] or WhatsApp it to 9857-9292, including the following:

• Last and Expected Remuneration
• Earliest availability to Commence Work
• Earliest availability for Face to Face Interview
• Vaccination/COVID status

Please note that only shortlisted and successful candidates will be contacted. Remuneration offered will be commensurate with qualifications and relevant experience.

• We have other positions in our Halal-Certified restaurant – do enquire with us at 9857-9292 (WhatsApp)

Description:

We are an established mobile equipment and services distributor, and we are looking for highly motivated individuals to join us as:

Customer Service Executive

The ideal applicant will be friendly, have a strong focus on providing excellent customer service, and take great pleasure in doing so. He or she must be both a team player and an individual worker. Candidates with backgrounds in order processing, after service support, and customer service are preferred.

Job Description:

• Provide customer service to walk-in customers
• Attend to telephone, email, and live chat inquiries in an effective and efficient manner
• Ability to understand customers' needs and provide appropriate solutions and attention
• Access to various service portals to retrieve the required information
• Escalate unresolved issues to higher levels
• Identify direct or cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions
• Provides regular reports to Reporting Manager
• Other ad-hoc duties assigned by Reporting Manager

Job Requirements:

• Able to converse in English fluently
• At least 2 years of customer service-related experience
• Experience in customer service or retail service in the Telecommunication related industry. (Preferably, not a must)
• A calm temperament and excellent negotiation and conflict resolution skills
• Ability to work independently and be an excellent team player
• Be willing to work on shift (5 days work week, 2 days of rest)
• Require to work on weekends/public holidays as per schedule
• Work hours will be day shifts, latest shift ending at 10pm and there will be no overnight shifts

Benefits:
• Salary up to $2200 - $2700 + Incentives
• 5 Days, office hours
• On job training will be provided
• East

Job Scope:
• Answer incoming calls and respond to emails.
• Greet and assist customers in a friendly and professional manner
• Respond to customer inquiries (social media, whatsapp) and address any concerns or complaints
• Follow up on installation, repair or replacement quotations.
• Manage the entire process of customer orders, including negotiation, closing, delivery, and payment collection.
• Prepare maintenance contracts.

Requirements:
• Entry level, on job training will be provided.
• Passion for customer service or interpersonal skills is essential.
• Candidates with outspoken, sales-oriented experience welcome to apply.
• Good in communication and good customer service skills

To Apply, kindly click on the "APPLY NOW" button and job details.
We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

The Customer Voice & Insights Manager plays a critical role in championing the customer perspective.

This role is responsible for gathering, analysing, and interpreting data to provide actionable insights into customer behaviors, needs, and preferences.

The ideal candidate must have a strong background in data analysis and interpretation, customer research, and experience working with cross-functional teams to drive customer-centric decision-making and culture.

Insights from this role will enhance customer experiences at sales and service delivery touchpoints, inform product development, and support targeted marketing strategies.

The individual will be part of the Singtel's Enterprise Marketing & Innovations team.

Make an Impact by:

Customer Data Research & Analysis

• Uphold the governance & integrity of the Customer Experience practice ensuring consistency, quality, and alignment with Singtel’s values and customer expectation.
• Manage research partners to deliver customer experience (CE) research for the Enterprise Segment, ensuring accuracy, quality and timeliness of insights derived from unfiltered, genuine customer voices.
• Monitor and analyse key metrics such as Net Promoter Score (NPS) & Overall Experience (OE) scores to provide insightful analysis and identify areas of improvements.
• Drive targeted NPS and OE related to sales and delivery services.
• Drive, lead and engage relevant stakeholders to establish improvement actions, both at strategic and operational levels. Incorporate feedback loops to regularly review metrics and follow-ups on improvement actions.
• Drive annual CE target-setting exercise. Continuously improve the target setting framework to ensure it stays relevant to the transforming business structure and model to drive and ensure a sustained customer-centricity mindset across the organization.
• Lead quarterly review sessions with senior management to present customer experience insights and improvement action plans in tight partnership with appointed agency partner.
• Implement rigorous data governance protocols to maintain the quality and security of customer data.
• Support market intelligence and insights research initiatives to deeply understand customer needs, behaviours, and preferences by collecting, analysing, and synthesizing customer data across various touchpoints.

Continuous Improvement

• Conduct periodic review of existing research programme (e.g. questionnaires, survey methodologies, etc.) to ensure it stays up to date with industry best practices and implement necessary improvements.
• Drive any tender or RFQ exercises, where relevant, according to Singtel’s procurement guidelines to select the most suitable research partners.

Skills for Success:

• Degree in Business or Arts & Social Science
• Minimum 5-7 years of relevant experience, preferably in ICT or customer experience market research industry
• Strong analytical skills and ability to draw insights from research and translate to action planning for improvement leveraging deep experience in data interpretation and research methodologies
• Ability to manage complex and competing priorities, conflict management and resolution skills required
• Experience in managing cross-functional project
• Abilities to engage at senior management level and yet able to move the working levels
• Proficiency in tools like Excel, SQL, and data visualization platforms (e.g., Tableau, Power BI).
• Good to have experience in synthesising insights from various data sources, including customer feedback, usage data, CRM, and third-party research.
• Good to have experience in translating data into actionable recommendations to improve customer experience, enable sales pursuits and guide product roadmap development & innovation
• Good to be familiar with Medallia dashboard
• Good to be Certified Customer Experience Professional (CCXP)

• Strategic Planning: Conducting in-depth market research, competitive

analysis, and developing comprehensive annual marketing plans with clear

objectives, strategies, and budgets.

• Team Leadership: Managing, motivating, and mentoring a team of marketing

professionals, fostering a collaborative and high-performing work

environment.

• Campaign Execution: Developing and overseeing the execution of integrated

marketing campaigns across digital (SEO/SEM, social media, email

marketing, etc.), traditional (print, events, etc.), and content marketing

channels.

• Brand Management: Maintaining brand consistency and enhancing brand

awareness across all platforms.

• Budget & Reporting: Managing the marketing budget effectively, tracking

KPIs, analyzing performance data, and preparing regular reports for senior

management.

• Vendor Management: Overseeing relationships with external agencies and

vendors.

• Collaboration: Working closely with other departments (Sales, Product, etc.)

to ensure alignment and synergy.

*精通中英文
*熟悉中国和新加坡市场

• Key business partner to the Operations team & other business teams and to provide support on all financial analysis supporting business decisions.
• Oversee the process, modeling, data validation and analysis to achieve accurate and driver based Budget and Forecasts supported by the right narrative.
• Responsibility for the accuracy, timeliness and completeness of monthly reporting requirements.
• Providing key financial support to key Operational stakeholders to ensure that Budgets and Forecasts are met.
• Oversight on governance and compliance around invoicing and contracts. This includes internal audits and client audits.
• Support Finance Director in ensuring Key Financial Controls are in place.
• Supporting efficiency and productivity initiatives in the operations by establishing effective controls and processes.
• Support Ops team on Client Reporting requirements.
• Support Finance Director in strategic projects.
• Any other tasks that may arise from time to time

Job Requirements:

• Min. Chartered Accountant / CPA with at least 5 to 6 years of relevant experience, with some experience in managing a team. Experience with experience in Big 4 and B2B/retail will be an advantage.
• Sharp business acumen, ability to apply a fresh view to enhance process efficiencies for continual improvements.
• Team player with high interpersonal competence, high motivation and positive work attitude.
• Strong stakeholder management skills with capability to proactively map out next steps and break through potential stalemate situations.
• Strong communication skills.
• Proficient in MS-Excel, business modelling.
• Proficiency in SAP and Power BI will be an added advantage.

Primary responsibility:

• Responsible for the accounting processes and documentation and all entries thereto including posting General Journals; ensuring that all ledgers, GL, AR, AP, WIP, Assets, Inventories and Liabilities are reviewed and reconciled monthly.
• Monthly Management / Flash Reporting.
• Quarterly Board Meeting preparations and related Quarterly Reporting documentation submissions as required.
• Coordinate financial operating budgets and interim financial forecasts.
• Deliver timely and accurate financial results while effectively interpreting these results for all levels of management. This includes preparing financial statements, operational data and ad-hoc reports as and when needed.
• Review petty cash claims.
• Review and reconcile monthly intercompany balances with other operations.
• Assist to formulate and implement corporate financial policies.
• Interface with Operations dept to ensure effective internal control throughout the organization.
• Conduct thorough reviews of major active projects to ensure accurate valuations and identify potential risks and opportunities. Collaborate with
• Operations and Project Managers to facilitate these evaluations and assessments.
• Prepare Cashflow reports and forecasts.
• Ensure the business provides positive cash flow. Coordinate collections meetings and follow-up. Work with Purchasing and Project managers to establish reasonable vendor terms.
• Ensure that all tax, license, and other statutory compliance obligations are met.
• Review quarterly GST returns.
• Reconcile, file supporting documents for withholding tax and double tax deductions.
• Liaise with bankers and manage bank resolutions, banker’s guarantees, etc..
• Oversee the year-end financial audit and manage all tax-related matters.
• Ensure timely ACRA, XBRL and all statutory compliance filings.
• Responsible for Business Central Dynamics ERP systems – troubleshoot BC problems and assist in support throughout the organization.
• Direct supervision of Accountants and Finance dept workflow processes to ensure timeliness, accuracy, and reconciliation of all accounts.
• Develop and foster a motivated team atmosphere within the finance and accounting staff.

Secondary responsibility:

• Assist the CFO on Board matters such as resolutions for guarantees, and ad-hoc reports as required, etc.
• Assist CFO with Investments – due diligence, feasibilities, legal reviews, M&A, JV, etc.

Experience

• Prior external audit experience at one of the Big 4 accounting firms with a deep understanding of compliance, internal controls and financial reporting standards.
• Experience in managing financial budgets of multiple projects.

Qualification

• Degree in Accountancy, ACCA, or recognized Chartered Accountant (CA) qualification.

Role Description

This is a full-time on-site role for a Nurse Manager at St Andrew's Nursing Home (Aljunied) in Singapore. The Nurse Manager will be responsible for overseeing and managing the nursing staff, ensuring the highest standards of patient care and safety, as well as ensuring compliance with regulatory requirements. The Nurse Manager will also work collaboratively with other healthcare professionals to develop and implement policies and procedures.

Key Responsibilities

• Oversee the team of registered and enrolled nurses, nursing aides, healthcare assistants.
• Responsible for compliance of all nursing standards as stipulated by Ministry of health (MOH) and Singapore Nursing Board (SNB).
• Promote evidence-based practices or nursing care delivery.
• Ensure written policies and procedures and work process are available and up to date to guide the nursing care delivery.
• Ensure the smooth transition of residents from acute to chronic care and back to the community, where possible.
• Direct care of the residents to ensure compliance to standards.
• Ensure appropriate skills mix and adequate manpower resourcing for all shifts and types of services.
• Facilitate staff development, skills and competency upgrading through various opportunities. These may include formal education, in-house training or approved online learning programmes.
• Guide orientation/induction programmes and preceptorship for all new staff.
• Support the DON in nursing home management.

Qualifications

• Registered Nurse/Licensed Practical Nurse in Singapore
• Valid nursing licensure with Singapore Nursing Board (SNB) and appropriate certifications
• Bachelor's degree or diploma in nursing
• Minimum of 5 years of nursing experience, with 2 years of management experience
• Strong leadership, organizational and communication skills
• Excellent understanding of nursing practices and procedures
• Experience in geriatric care desirable
• Ability to work effectively in a team environment
• Excellent problem-solving skills

Job Title: Service Advisor (BYD/Denza)

Location: Ubi

Department: Aftersales Department

Key Responsibilities:

Customer Interaction:

• Greet customers promptly and professionally, understanding their service needs.
• Clearly communicate repair recommendations and service options.
• Answer customer questions regarding their vehicle's condition, maintenance, and service history.
• Provide accurate estimates for services, parts, and labor, and obtain customer approval for repairs.

Service Management:

• Open repair orders, ensuring all customer details, vehicle information, and service requirements are accurately documented.
• Schedule appointments for vehicle services and follow up with customers regarding completed work.
• Maintain clear and timely communication with customers about repair progress and any delays.
• Coordinate with technicians to prioritize and expedite repairs and services.
  
  Sales and Upselling:
• Identify additional service and repair opportunities, presenting them to customers based on vehicle inspections.
• Upsell and promote service packages, maintenance programs, and accessories.
• Actively contribute to achieving service department sales goals.
  
  Administrative Support:
• Maintain accurate records of customer interactions, repair orders, and service history.
• Ensure that all work orders are properly processed and completed according to dealership standards.
• Follow up on customer satisfaction surveys and resolve any complaints or issues in a timely manner.
• Keep track of warranty information and ensure compliance with manufacturer guidelines.
  
  Quality Assurance:
• Ensure all repairs and services meet company and industry standards for quality.
• Review completed jobs with technicians and ensure that no details are overlooked before the vehicle is returned to the customer.
• Perform final walk-arounds with customers, explaining completed work and ensuring satisfaction.
  
  Team Collaboration:
• Work closely with service technicians, parts department, and other team members to streamline the service process.
• Assist in the training of junior service advisors and support colleagues when necessary.
• Participate in service department meetings to discuss goals, customer feedback, and workflow improvements.

Qualifications & Education:

• High school diploma or equivalent; automotive certifications or technical training preferred.

Experience:

• 2+ years of experience as an automotive service advisor or in a similar customer service role in the automotive industry.
  
  Skills:
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic understanding of automotive repair processes and terminology.
• Proficient in using service management software and office applications.
• Excellent problem-solving and customer service skills.
  
  Attributes:
• Detail-oriented and organized.
• Professional appearance and demeanor.
• Ability to work under pressure and meet deadlines.
• Strong sales acumen and the ability to upsell services.