• Support in coordination of relevant business processes between Porsche Asia Pacific, Porsche AG and Porsche Singapore Retail
• Assist and support the Porsche Singapore team in their daily business
• Support in Sales planning and operations of the Singapore market
• Support roll-out and training of Porsche digital platforms
• Support the coordination and alignment of business planning & reporting
• Help identify and implement sales process optimisation
• Assist and support the Porsche Singapore team with monthly dealer steering meetings

• Bachelor's student in areas such as Business Administration/Management, Information Systems, Economics, Communications, Sales, Marketing or Business Engineering
• Fluency in written and spoken English with good communication skills and intercultural understanding
• Proficiency in Microsoft Office suites and sales systems knowledge is beneficial
• Team-oriented, open-minded, organised, analytical, quality-oriented, willing to learn and able to work independently
• Ability to work independently and as part of a team
• Past internship experience preferred

The Sales Director is accountable for the management, preservation, and growth of Smiths Detection business in the region including all sales and Customer Relationship Management in the North Asia market, positioning Smiths Detection as the market leading provider of choice across all market segments. This includes the achievement of Orders, Revenue and Profit targets as set by the business. The Sales Director is accountable and responsible for the day to day leadership, management, and development of the sales team.

Ownership of financial performance:

• Directly responsible for achieving North Asia's financial targets, including orders, revenue, profit, and cash receipts
• Develop and manage annual sales budgets

Strategic Influence:

• Shape and execute the sales strategy for North Asia, ensuring alignment with corporate goals and adapting to market changes
• Maintain and manage 5-year strategic plan of all opportunities in market
• Devise & implement the company sales strategy and monitor effectiveness, adjust as required
• Devise and implement new business initiatives to drive sales

Market Management:

• Management of North Asia order intake pipeline to achieve targets
• Create and implement sales action plans for the markets to achieve targets
• Implement an effective sales pipeline and lead tracking process
• Devise and recommend actions on a continuous basis to ensure business performance

Operational Excellence:

• Ensure compliance with Smiths Detection processes and policies, including opportunity approvals as dictated by DOA
• Implementing sales routines to assess regular sales and company performance against KPI’s
• Implement best practices in sales techniques, thereby enhancing operational efficiency
• Project sales volumes and profit for all products and solutions, including aftermarket, and manage the Integrated Business Planning process
• Ensuring the company ERP (SAP) is being used correctly and effectively

Competitive Edge:

• Monitor competitor activity and respond accordingly, devising and implementing strategies to counter activities
• Maintain control and awareness of political, economic, social, technological, environment and legal context across the region, including early identification of changing trends, and take actions accordingly

Client and Stakeholder Engagement:

• Build and maintain strong relationships with key customers and distributors
• Speak at conferences and events about the company’s products and services
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
• Negotiate contractual agreements to deliver favorable commercial outcomes for Smiths Detection

Team Development and Performance:

• Lead and mentor a team of Regional Sales Managers and foster a high-performance culture and ensuring team targets are met.

• Maintain team results and performance monitoring, creating results by counselling, coaching, mentoring, and managing performance. Plan, monitor and appraise team results and manage the performance of all members of the sales team
• Establish sales objectives and develop sales plans for all Regional Sales Managers and associated markets and ensure targets are met.
• Ensure the organisation has an effective sales training and development program
• Implement best practice in sales techniques throughout the department.
• Contribute to team effort by achieving individual sales targets

We are seeking a motivated and talented intern to join our GenAI initiative team at Bosch Digital. As a GenAI initiative team member, you will work closely with our experienced IT professionals and engineers to explore, build and implement assets and processes related to Generative AI. This internship offers a unique opportunity to gain hands-on experience in a fast-paced, innovative environment and contribute to enhancing the overall AI ecosystem at Bosch.
Attending this internship will be an appealing and challenging experience that will provide you with deep insights into the exciting interplay of business and IT, and be part of a dynamic, fast paced, and multicultural team.
Your responsibilities:
• Research & Exploration: Conduct comprehensive literature reviews to stay current with the latest advancements in Generative AI, especially with a focus on AI Trustworthiness. Analyze existing research papers, articles, and technical reports to identify trends, challenges, and opportunities in the field. In addition, provide support with Proof of Concepts and study activities.
• Documentation and Reporting: Create and maintain clear and concise documentation, including best practices, FAQs, and detailed technical documentation of research methodologies, experiments, and results. Present research findings to the team and contribute to the preparation of thought papers, internal blogs and articles.
• Stay Informed: Stay up to date with the latest advancements in cloud technology, industry trends, and best practices to continuously improve evangelism efforts.
• Feedback Loop: Gather feedback from users and stakeholders to understand their needs and concerns and communicate this feedback to relevant teams for continuous improvement. Participate in team meetings, research discussions, and knowledge-sharing sessions.
• Advocacy: Encourage the adoption of Generative AI and Trustworthy AI practices within the organization.
• AI Evangelism and Community Engagement: Act as a passionate advocate for AI technology and practices and regularly exchanging with teams. Actively participate in forums, discussion groups, and internal media platforms to engage with the AI community and share insights about Generative AI. Organize and host events to foster a community of generative AI enthusiasts and practitioners. Respond to inquiries and provide support to community members interested in generative AI.

Supermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and expanding fast in Indonesia and Malaysia, as well as other SEA countries, we are now seeking an experienced and dynamic Accounting Director to lead our finance team and oversee all aspects of the accounting function.

The ideal candidate will have a proven track record of managing a team of finance executives and driving strategic initiatives to optimize financial performance. This role requires strong leadership skills, in-depth knowledge of accounting principles, and the ability to collaborate effectively across departments. The Accounting Director will play a key role in shaping the financial strategy of the organization and ensuring compliance with regulatory standards.

Responsibilities:

• Lead and manage a team of finance executives, providing guidance, mentorship, and support to achieve departmental goals and objectives.
• Develop and implement accounting policies, procedures, and internal controls to ensure accuracy, compliance, and efficiency.
• Oversee the month-end and year-end close processes, including financial statement preparation, reconciliations, and analysis.
• Collaborate with cross-functional teams to develop and monitor budgets, forecasts, and financial plans aligned with organizational objectives.
• Provide strategic financial insights and recommendations to senior management to support decision-making and drive business growth.
• Coordinate and facilitate external audits, tax filings, and regulatory compliance requirements.
• Evaluate and optimize financial systems and processes to streamline operations and enhance productivity.
• Stay abreast of industry trends, regulations, and best practices in accounting and finance, and ensure the organization remains compliant.
• Manage relationships with external stakeholders including auditors, tax authorities, and financial institutions.
• Foster a culture of accountability, collaboration, and continuous improvement within the finance team.

Company Culture:

We are a values-driven organization committed to excellence, integrity, and innovation. Our culture is built on collaboration, accountability, and continuous improvement. As an Accounting Director, you will have the opportunity to make a significant impact on our organization's success and contribute to our mission of delivering exceptional financial performance. Join our team and be part of a dynamic and supportive work environment where your talents and contributions are valued and recognized.

• Bachelor's degree in Accounting, Finance, or related field. CPA designation preferred.
• Proven experience (X years) in a leadership role overseeing accounting and finance functions, preferably in a complex organization.
• Strong technical knowledge of accounting principles, financial reporting standards, and regulatory requirements.
• Demonstrated experience in managing and developing a team of finance professionals.
• Excellent analytical and problem-solving skills with a strategic mindset.
• Effective communication and interpersonal skills, with the ability to influence and negotiate at all levels of the organization.
• Proficiency in accounting software such as QuickBooks, SAP, or similar platforms.
• Ability to thrive in a fast-paced environment and manage competing priorities effectively.
• High level of integrity, professionalism, and attention to detail.
• Continuous learner with a commitment to personal and professional growth.

What do we offer?

• Robust compensation package
• Comprehensive ongoing training and professional development career path programs
• Team-based workplace dynamic with vibrant talent collaborating toward common objectives and goals

Team Summary
The Sellers & Co-Brand team is responsible for growing business with Regional Sellers and related third parties in Asia Pacific markets.  Visa has reinforced its focus on the growth of the seller side ecosystem by developing partnerships, enhancing market investments and having the right talent to execute directly with our regional seller clients.
The role is based in the Singapore Market Support Centre and will report to the VP, Head of Regional Sellers and Co Brand.  

What a Senior Director, Global Regional Sellers does at Visa:

• Accountable for delivering on sales, AANR and Net Revenue targets for designated seller accounts.
• Manage the client's vision and strategy on Visa payments products.
• Create and implement innovative solutions that drive the client’s strategic priorities.
• Demonstrate leadership in setting the regional strategy for the seller clients in association with internal Visa stakeholders and the client’s regional executive team.
• Ensure the client sees Visa as critical partner in meeting their business objectives.
• Manage initiatives that deliver revenue and profitability for Visa.
• Cultivate meaningful relationships with executive and senior management contacts within our clients on the seller side.
• Influence client preference for Visa through business solutions, services, and brand strength.
• Lead internal Visa support areas in response to client requests and ensure delivery of risk, marketing, product, operations and innovation support.
• Present regular business and industry updates.
• Ensure positive client satisfaction results.

Why this is important to Visa:

This Senior Director, Global & Regional Sellers, Asia Pacific will own and be responsible for the delivery of significant sales and in year revenue targets. This role will be critical in identifying new regional partners and expanding relationships with our existing client base.

About us

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

The Role

Nuvei’s Client Solution and Implementation department includes a team of Solution Engineers who act as a technical and product consultant to existing and potential partnership or strategic clients ; a team of Technical Client Success Manager who act as the trusted advisors to premium accounts of the company, as well as a strategic focal and escalation point for technical improvements, business requirements and important incidents that may arise ; and Implementation Engineers who lead projects of client development process into Nuvei technical services and define system setup to allow smooth technical onboarding to utilize Nuvei technology.

As an APAC Director of Solution and Implementation you will be responsible on teams of experts in APAC who act as technical leaders and liaison to our technology partners ecosystem, for Nuveis’ products and technologies globally and in the region, while architecting client or a partner solution with Nuvei payment services to apply both client business demands and Nuvei best practices. You will own the vision and methodologies of the teams, coach and train the team members and direct the team to success in pre-sale, post-sale, delivery, and technical activity according to global team KPIs, while driving growth upon collaboration with other Directors, VPs, SVPs and C-Level on the commercial, product and technical departments and functions in the company and of Nuvei partners and clients.

Key Responsibilities

A key expert and leader with knowledge in payments, in SaaS and Acquiring technologies, integration frameworks and able to define, design and implement sophisticated techniques to deliver best-in-class technical product services.

Ability to manage multiple tasks, teams, incidents and demands running in simultaneous timelines and collaborate in a global and remote environment, while working with versatile fields (technology, product and business), while delivering white-gloved service to clients with proven results.

A decisive enabler who makes things happen! Conversion of new prospect to client and delivery of an optimized solutions and implementation techniques to best practices.

Key responsibility for delivery of high pre-sale conversion and mentoring implementation projects with customers of Nuvei’s rapidly growing based solutions, while delivering high conversion rate of lead to live.

A creative technology driver, who defines most advance payment orchestrations with an out-of-the-box thinking and absorbing initiative to identify relevant platform setup for outstanding results.

Identify and define product gaps and take a main role in shaping and designing the SAAS products (Front-End and Back-End products), payment features and Nuvei technology services.

A people person, who loves to coach and direct others for achievements and fulfillment. Enthusiastic strategic leader who understands people and experienced in building a winning squad to win all trophies.

Highly skilled at applying consultative methodologies and solve implementation pain points, while architecting features into best-in-class solutions to answer business pressing demands.

A geographic & market leader who matrix managing payments technical solutions per required regulations, market demands, and client needs for complex implementations and strategic prospects and partners.

Heading and coordinating hundreds of projects and timelines, tasks, and product development efforts with both internal engineering teams and commercial teams to define go-to-market strategies and solution processes.

A proven strategic professional mentor for multiple teams of experts who deliver business demand and product technology to accommodate commercial needs.

Establish operational service excellence through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business.

+10 years of engineering management (i.e. software development, solution or implementation engineering)

+7 years of hands-on integration and solution experience working as an Integration or Implementation engineer, or at least five (5) years of experience as a Sales Engineer / Solution manager.

+5 years of experience within leadership role in the payment’s industry.

+4 years knowledge of proven work with SAAS technologies (SDKs, APIs, iFrame, Hypertext Transfer Protocol) and web applications (HTML, CSS, JavaScript, Single Sign-On, etc.).

+2 years of leadership experience in senior management positions.

B.S. in Information Systems, Industrial Engineering or related field.

MBA or MSc is a requirement.

Experience in monitoring and defining KPIs for multiple teams.

Passionate about technology and customer service.

Strong knowledge of data model and working knowledge of SQL.

Creative thinker and experienced at understanding client’s potential pain points.

Ability to work in a fast-paced, deadline-driven start-up environment.

• 23 Days Annual Leave
• 2.5 Flutter days per quarter should Nuvei hit their quarterly target
• Private Medical
• Parental Leave

• Relationship Building: Cultivate strong relationships with key clients, serving as their trusted advisor and advocate.
• Project Planning: Strategize and plan projects in collaboration with clients and internal teams, ensuring alignment with client goals and objectives.
• Team Coordination: Coordinate various teams involved in project execution, including sales, marketing, and delivery, to ensure seamless project delivery.
• Budget Management: Manage project budgets effectively, optimizing resource allocation to maximize project success and profitability.
• Goal Achievement: Work closely with clients to define project milestones and deliverables, tracking progress and ensuring timely delivery.
• Client Satisfaction: Proactively address client concerns and challenges, seeking opportunities to exceed client expectations and drive long-term satisfaction.
• Account Management: Discover and generate new business from clients.

• Minimum of 10 years of experience in IT industry
• Proven track record of successfully managing client relationships and driving project success.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong leadership abilities, with the capacity to inspire and motivate teams to achieve project objectives.
• Strategic thinking and problem-solving skills, with a keen understanding of client needs and market trends.
• Proficiency in project management tools and techniques, with the ability to manage multiple projects simultaneously.
• Qualifications/experience related to IT project management will be a preferred.

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

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We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

We’re expanding and are actively looking for an experienced and highly motivated talent to join our Revenue team. You’ll be working alongside Partnership, Marketing and Customer Success team to generate sales leads in a fast-paced and collaborative environment.

Responsibilities

• Build business development pipeline by proactively identifying opportunities and engaging with key prospects
• Plan and execute a territory plan with clear account prioritisation
• Build relationships with multiple stakeholders and influencers across the customers’ organisations

• Uncover customers’ pressures, challenges and priorities to effectively position our offering to meet their business objectives
• Participate in pricing and tender/proposal reviews with senior management to ensure alignment to the customer requirements
• Possess a thorough knowledge of the market, and the solutions and services Xtremax provides

• Minimum 5 years of relevant sales experience
• Impressive track record in B2B or B2G sales, with key established connections in the relevant sector
• History of successfully developing and maintaining senior client relationships
• Demonstrate good empathy and listening skills

• A highly self-motivated and independent initiator with excellent interpersonal skills
• A team player who is willing to work for the success of the team and its goals
• Excellent communication, negotiation and presentation skills
• Candidate must possess at least a Bachelor’s Degree in a relevant field
  

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

• Develop and execute a comprehensive strategy to drive business growth and market expansion in designated countries

• Ownership of P&L of new business; drive top line revenues while optimizing bottom line expenses

• Work closely with the Product team to understand user journey and develop a product vision

• Drive the Commercial and Ops team to ensure key priorities are met

• Balance high-level strategic thinking with hands-on execution

• Plan and monitor the day-to-day running of business to ensure smooth progress and high achievement across multiple KPIs metrics

• Liaise closely with regional teams and with other markets to understand best practices and tailor it to local needs

Job Summary:

We are seeking a proactive and results-driven Director for Commercialization and Enablement in the Products departmentto deliver the commercialization strategies for TerraPay’s products globally. You will need to ensure they are positioned effectively, and support the adoption across clients, working with other teams such as Business Development, Marketing, Customer Success teams. This role also involves supporting sales enablement strategies, developing tools and materials to support the sales team, and ensuring product success in the market. The Director will be tasked with driving the development of a range of content, including white papers, case studies, and sales content, to strengthen TerraPay's market position.The Director will report to the VP for Product Management and Commercialization.

Key Responsibilities:

• Commercialization Execution:
  Responsible for the delivery of product commercialization strategies, ensuring alignment with GTM plans and market needs. Oversee the launch of new products and the expansion of existing products into new regions with relevant stakeholders.

• Sales Enablement:
  Develop and implement sales enablement materials such as product presentations, case studies, competitive analysis, and training tools for the sales team in collaboration with various internal stakeholders. Ensure teams are equipped with the latest product insights, competitive positioning, and value propositions to support effective commercialization efforts via the Sales team in their engagement with clients.

• White Papers and Thought Leadership:
  Oversee the creation of thought leadership content, including white papers, industry reports, and detailed case studies that highlight the value of TerraPay’s products. Ensure these materials resonate with B2B partners and potential clients.

• Market Positioning & Messaging:
  Collaborate with marketing and product teams to refine product messaging, ensuring it is compelling and aligns with market needs and customer pain points.

• Cross-functional Collaboration:

Partner with sales, marketing, operations, and legal to manage product rollout and commercialization requirements, ensuring all teams are aligned on messaging, positioning, and customer engagement strategies. Facilitate cross-functional meetings to address potential issues and ensure smooth coordination.

Qualifications:

• ~8-12 years for Assoc Director, ~10-15 years of experience for Director of experience in product management, GTM strategy, commercialization, sales enablement, or B2B marketing roles within financial services or technology industries. The level of the successful candidate will be determined based on the relevant experience in commercialising and enabling payment capabilities and demonstrates ability to influence and navigate stakeholders to achieve positive outcomes.
• Strong communication and storytelling skills, with experience in developing white papers, case studies, competitive analysis, and other thought leadership content.
• Proven track record in driving product adoption and market success.
• Experience in B2B environments, working with aggregators, distributors, and partners.
• Ability to translate complex product features into clear, customer-focused value propositions.
• Strong strategic thinking, analytical skills, and ability to drive cross-functional alignment.
• Bachelor's degree in Business, Marketing, or related field; MBA preferred.

What We Offer:

• A dynamic, growth-focused environment in a leading fintech company.
• Competitive compensation and benefits package.
• Opportunity to make a significant impact and drive operational excellence at a global scale.

Interview rounds & assessments:

• Table for Two:
  A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.

• Beyond the Bio:
  A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.

• Manager Meetup:
  A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.

• Let’s Collab:
  A cross-functional round that offers insights into other teams and functions and explores how your role aligns with them. (Only if recommended by the Hiring Manager.)

• Meet Minds:
  A cultural fit round that includes an overview of the company’s core values and long-term plans.

Why TerraPay:

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.

Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.

We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Read more about TerraPay here.

Our culture & core values:

At TerraPay, we don’t just talk about our values—we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you’re looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be.

With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we’ve got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities.

Explore more vacancies here.

Click here to see what our employees feel about TerraPay.

Stay connected with TerraPay on LinkedIn.  

Control Risks is seeking an Associate Director to play a key role in growing the crisis and security consulting practice across Southeast Asia (SEA). This position will focus on developing deep and profitable client relationships, driving the growth of the crisis and security consulting practice in SEA, and ensuring quality service delivery across our range of consulting engagements, including crisis management, crisis response, business continuity, and security risk management issues.

Building and maintaining successful relationships with existing Control Risks clients will be important for this role and identifying and pursuing new clients and business development opportunities to expand the crisis management, business continuity and security risk management opportunities in the region is crucial.

Role tasks and responsibilities:

• Cultivate, grow and deepen Control Risks’ relationships with security and risk buyers in our Client organisations, being seen as their “go to” person within Control Risks.
• Identify, nurture and help win new business development opportunities.
• Actively lead on business continuity and crisis management projects from first client enquiry to proposal development, task servicing, quality assurance and project closure
• Project manage and, utilising a regional team of consultants and experts, deliver the full range of security consulting and services engagements in Southeast Asia and across Asia broadly, when required.
• Deliver consultancy services to clients by developing innovative solutions to complex risks. You will be responsible for scoping and delivering across a broad range of business risk activities, including crisis management and business continuity workshops, audits, gap analyses and risk assessments
• Provide mentorship to junior staff, maximising use of resources. Ensure continuous skills transfer, coaching and planning is provided.
• Work collaboratively with country management, marketing teams and other practises to develop a consistent, credible and highly visible brand.
• Represent Control Risks as a thought leader through market engagement via channels such as social media, professional organizations and industry events.
• Seek innovative ways to improve services we offer to clients.
• Ensure that practices, polices, strategy and services represent the client best interest.

Essential:

• Experience in a corporate/consulting environment working with multinational companies in Singapore specifically, and across SEA generally
• Strong commercial expertise, analytical (financial management, legal and contractual skills), leadership
• Ability to build relationships with senior-level clients and other consultants globally
• Experience in a multi-cultural environment and demonstrated cross-cultural awareness
• In depth knowledge of commercial/operational conditions across South Asia

Preferred:

• Experience in one or more of the following: business continuity, crisis management, risk assessment following recognized international standards, security planning and framework development
• Experience working in multi-disciplinary teams
• Experience managing crises and/or complex problems
• Demonstrable experience in applying risk management methodology such as (ISO 22301, ISO31000, SOC 2, ISO 27001, etc.)

Qualifications and specialist skills:

• Educated Bachelor’s degree or equivalent
• Strong commercial expertise, analytical (financial management, legal and contractual skills), leadership
• Good client (internal and external) management and consulting skills
• Effective decision making and judgement
• Excellent planning and organizational skills
• Assertiveness and drive with strong influencing skills
• Strong interpersonal skills-building trust and rapport
• Excellent communication skills – written and oral (informal and presentation)
• IT literacy – MS office packages, advanced Excel
• Strong management and communication skills (including concise and accurate written skills)
• Project management skills

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

DUTIES AND RESPONSIBILITIES

• MANAGE THE DAILY GUEST SERVICES OPERATIONS: CONCIERGE, BELL SERVICE, DOOR SERVICE, PARKING VALET, NIGHT RUNNERS

• Leading the direction and supervision of all Guest Services duties are performed and maintained in accordance with the hotel’s standards and in line with hotels’ strategic plan
• Manpower planning, recruitment, training, deployment
• Liaison between Front Office departments and rest of hotel for effective guest experience
• Develop, implement, evaluate, review and conduct training and audits in accordance with the hotels’ overall training and development plan

• MANAGEMENT AND LEADERSHIP OF THE GUEST SERVICES TEAM
  • Handles capital and asset planning, requisition
  • Responsible for budgeting, planning and forecasting of yearly and monthly revenue and expenditure for areas of responsibility
  • Identify equipment and supplies needs and negotiate with vendors for the best quality at competitive pricing
  • Responsible for issuing, monitoring and negotiating all contracts, agreements and billings involving the department’s areas of responsibility
  • Responsible for developing, implementing, evaluating, reviewing and conducting training & CCTV audits in accordance with the hotels’ overall training and service development plan
  • Prepare, review and revisit procedures and training manuals for all levels of colleagues and to be in line with the hotels ‘operating standards
  • Conduct performance reviews, coaching, counseling and disciplining sessions with colleagues
  • Handles Guest Services inventory control system
  • Ensure that safety, health and security policies and procedures are adhered to in areas of responsibility
  • Coordinate and conduct bi-monthly department, concierge and officers’ meetings to update colleagues on hotels’ objectives, performance and goals
  • Coordinate, conduct and attend all other necessary meetings as and when required

• INVOLVEMENT IN A WIDER JOB FUNCTION
  • Presence in the driveway and lobby area at critical guest flow time
  • Ensure lobby and driveway are well managed in accordance to activities and traffic patterns
  • Investigate on service failures followed by service recovery and corrective actions to prevent future occurrence
  • Recommend, justify, coordinate and implement hotel projects in relation to process improvements
  • Use Quality Management systems to monitor and improve speed of response time and review progress
  • Review and analyze trend in guests’ needs and recommend operational changes, if needed to improve guest satisfaction and colleagues productivity
  • Develop departmental Reward & Recognition programme to recognize individuals and teams for exemplary behavior and outstanding achievements in department

• INVOLVEMENT AS A MEMBER OF THE HOTEL LEADERSHIP TEAM
  • Ensure cleanliness and appearance of lobby and related areas
  • Hands-on knowledge of computer hardware and software to manage systems and generate reports, presentations and correspondence
  • Capable of planning, defining, co-ordination and managing a service delivery system utilizing human resources, tools, data and service standards
  • Interface the needs/requirements of other departments with: Housekeeping, Engineering, F&B service, Security, Finance, T&C
  • Knowledge of Operations of group/convention activities and manpower planning
  • Knowledge of Quality Management systems
  • Knowledge of financial planning and budgeting
  • Provide a level of safety & security for arrival & departure of guests/visitors

We are seeking a dynamic and experienced Sales Engineering Director to lead our team of sales engineers across the APAC region (8-10 team members). The person will be responsible for managing all facets of the sales engineering function.  These include leading the most important sales cycles, ensuring technical plus professional excellence along with the recruiting, development and leadership of a team of Sales Engineers.

In this role, you will drive the technical sales process, ensuring our sales engineers deliver exceptional support and demonstrate the value of our SaaS business intelligence solutions to prospective clients. You will collaborate closely with sales, product management, and customer success teams to maximize our impact in these regional markets and support our global growth strategy.

Your Focus

• Manage, mentor, and develop a high-performing team of sales engineers across the APAC region.

• Foster a culture of collaboration, innovation, and continuous learning.

• Partner with the sales team to understand customer needs and provide technical expertise during the sales cycle.

• Lead product demonstrations, proof of concepts, and technical presentations that effectively communicate the value of our solutions.

• Sales cycle leadership means personal involvement in the most important sales cycles in their assigned region to ensure the highest possibility of success. This may include individual contribution. 

• Stay updated on industry trends, competitive landscape, and our product capabilities to provide valuable insights and guidance.

• Assist in the creation of technical documentation, FAQs, and training materials for internal teams and customers.

• Work closely with product management and engineering teams to relay customer feedback and influence product roadmap decisions.

• Coordinate with marketing to ensure that technical materials are aligned with sales campaigns.

• Establish and monitor key performance indicators for the sales engineering team.

• Report on team performance, sales opportunities, and customer feedback to senior management.

• Engage with key customers and prospects to build relationships and understand their technical requirements.

• Support customer onboarding and implementation efforts as needed to ensure successful product adoption.

• Support Partners of MicroStrategy to identify and define joint opportunities. The individual will provide functional and technical advice, sales training and other in-person support to Partners on an as-needed basis.

• Advance the product knowledge of MicroStrategy Partners through education, training, skills transfer, and best practices.

Required Experience and Skills

• Demonstrable experience in a sales engineering management position with proven ability to lead and motivate a high-performing team in a fast-paced environment (8-10 team members).

• Strong previous experience in a Sales Engineering (Pre-sales) position, supporting sales cycles selling Business Intelligence or other high-value business solutions.

• Experience with BI tools (e.g., MicroStrategy, Tableau, PowerBI, Qlik, SAP Analytics Cloud, Quicksight, Business Objects, Cognos, Looker).

• Training in value-based selling (MEDDICC, Force Management, Demo to Win, etc.)

• Demonstrated sales success.

• SaaS and Cloud based selling with Hyperscalers and other partners (AWS, GCP, Azure).

• Excellent communication, presentation, and interpersonal skills.

• Strong problem-solving skills and the ability to think strategically.

• General knowledge of AI and prompt engineering.

• General knowledge of the BI and analytics market.

• Specific experience with MicroStrategy is a major plus.

• Experience with data modeling, data warehousing, data engineering, data integration

• SaaS and Cloud based selling with the main Hyperscalers (AWS, GCP, Azure).

• Familiarity with APAC markets and cultures, with fluency in English; additional languages are a plus.

• Ability to travel as required.

• Degree educated or equivalent (Computer Science or Information Technology).

Your Career

Palo Alto Networks is scaling its world-class strategy organization and looking for its next senior leaders in the area of security services. Though our security services are successful both in the market as well as at preventing attackers, the landscape is continually changing and in need of innovation leadership.

The Palo Alto Networks Strategy function is a focused team that works on our most mission-critical business challenges to drive and support our industry-leading growth. As a Director, Renewals Team, your efforts will directly impact the overall strategy and success of a world-leading cybersecurity business. You will collaborate on complex business and technology problems that are top-of-mind for our executives, particularly as those relate to key partnerships having strategic value to the business. You will lead initiatives with stakeholders to formulate mutually beneficial and measurable outcomes for technical and business objectives with strategic partners. You possess a unique blend of business insight, business strategy experience, big-picture thinking, influencing skills and ability to collaborate with a large number of constituents within Palo Alto Networks.  

Your Impact

• Ensure that all sales quota and management objectives are met

• Ability to accurately forecast and drive a committed number on a weekly, monthly, and quarterly basis 

• Provide detailed forecast and feedback to leadership on behalf of your team

• Motivate and manage leaders to drive pipeline development and revenues through sales efforts leveraging the partner network

• Clearly understand all product offerings, subscription and renewal licensing models

• Collaborate with Area VP/ District Sales Manager to identify strategies to achieve sales goals and uncover new, high value opportunities

• Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction

• Manage the overall day to day operations of the renewals organization 

• Coaching and development of subordinates

• Supervise and close on large deals through to completion

• Development of metrics and reporting, by gathering the needs of management and delivering useful reports

• Coordinate, direct and monitor the outbound efforts of assigned Renewals teams by tracking and reporting weekly activities.

• Provide accurate, ongoing reporting through the continuous update and maintenance of necessary reports in Salesforce.com

• Manage and develop new processes

• Manage deliverables while ensuring adherence to company and department policies and procedures relating to Client Operations and Transfer Agency such as NAV reporting, investor registration, dealing, investor reporting and cash.
• During Japanese business hours serve as a main contact for daily client inquiries from the client servicing desk at our parent company. Manage these queries to a satisfactory closure, or appropriately handed off to the source team, in line with Japanese client service expectations.
• Handle any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments following a high-quality standard in line with Japanese clients’ expectations.
• Support Client Operations and Investor Operations teams with their deliverables as per the need.
• Support teams and departments across locations, and direct reports with training and guidance on Japanese client servicing as per the need.  
• Foster a professional environment of encouraging personal and professional development.
• Foster collaboration across business units and regions to ensure we deliver against the highest standards in the industry in terms of Japanese client servicing.
• Support Client Operations and Investor Operations projects, initiatives, and risk mitigation within your team and across teams, encouraging participation, constructive feedback and idea generation from the team members.
• Support and Promote MUFG's core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty.

Summary

Responsible for the supervision of the smooth and efficient daily operation of the Food & Beverage Department and ensures that all hotel guests receive an optimum level of service and care at all times.

Job Responsibilities

• Responsible for the conceptual and operational design of the restaurant and bar concepts in the Hotel.
• Be an active participant in the strategic marketing approach to ensure exposure the Food & Beverage of the Hotel.
• Create active strategies to maintain a strong social media capture.
• Daily monitoring of Food & Beverage performance and assume responsibility for its achievement.
• Leading the restaurants, bars and events team in proper expenses and cost control with required services and standards and monitoring the performance of all the outlets in this process.
• Proven track record in the ability to conceptualize, promote and deliver innovative promotional events.
• Overall responsibility of all operational components of the division to ensure efficiency and effectiveness of operations and maintain high standards of operations in all restaurants, bars and events.
• Drives high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates. 
• Collaborate with the Executive Chef to continually review and refresh menu offerings as deemed by locality and region.
• Create an operational environment of education and empowerment that energizes the team to focus on guest preferences and aspirations, allowing for the creation of memorable guest experiences.
• Continuous focus on employee satisfaction and ensures continuous improvement action plans are executed effectively, and as need, with a focus on a team and succession planning culture.
• Cultivate a positive culture surrounding the guest feedback platform and formulate strategies to continually improve the guest experience.
• Cultivate a culture of exploring new strategies on how revenue streams can be developed.
• Create revolutionary new standards.
• Liaise with all outlet and kitchen management to improve service and product efficiency.
• To conduct regular hygiene audits in conjunction with the Executive Chef and Stewarding.
• Develop the Annual Department Business Plan and Financial Budget.
• Implement T&C activities within budgeted guidelines and time frame, controlling expenditure during the financial year.
• Ensure payroll for the department is run in accordance with statutory regulations and company guidelines.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Ensure that high level of food safety management and precautions with regards to the hotel food safety and hygiene standards (HACCP) are adhered to in the department.
• Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
• Plan, develop and grow the food& beverage team through leadership, mentorship and coaching to fuel the growth of the team.
• Conduct departmental orientation; ensure that all new hires and existing colleagues are trained in the on-the-job training of the Food& Beverage Division
• Collaborate with Talent & Culture team that lead to efficient and effective recruitment process and also the team in the education plans to increase colleagues’ knowledge and skills in service and culinary excellence.
• Lead and facilitate the performance review process for the division, adhering process schedule and follow up.
• Have regular brainstorming sessions that includes all colleagues to create a flow of new and ‘improved’ ideas.
• Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other duties as directed by the management.

   

We’re looking for a highly creative, passionate and detail-oriented senior art director with 8+ years of experience working part of a design studio or creative team. 

What you will do: 

• Conceptualise and design for a variety of audiences, brands, and industries, with the ability to move from one client to another without an issue 

• Produce creatives in a variety of formats and channels including static and animated content such as: key visuals, illustrations, motion graphics, web design  

• Design for a variety of communications touch points including print, social media, digital, OOH, media drops and experiential design 

• Participate in group brainstorms and working sessions 

• Strategise, manage and execute the visual style of campaigns from art direction, styling, storyboarding, photo shooting and editing 

• Support new business by playing an active role in proposal development and pitch presentation 

• Coach and support the growth of our junior and mid-weight designers 

Role & Responsibilities

• Answer and forward incoming phone calls
• Manage all aspects of visitor registration: visitors sign in/out, issuing visitor badge etc as well as for visiting employees
• Manage office Inventory: stationery, pantry items etc
• Office Rental/Maintenance issues: point of contact with Building management for daily operations of the office (eg: air conditioning, lifts, light fixtures etc)
• Oversee meeting room cleanliness and operability.
• Business Travel Account Management: Work with AMEX and our Finance team to coordinate travel payments as needed
• Collaborating with TA / IT team on employee service, to ensure smooth onboarding experience for new hires and offboarding for exiting employees
• Mail: Sorting, distributing and managing incoming and outgoing mail and packages
• Coordinating local and overseas courier and shipment (DHL/Fedex)
• Plan and execute office events eg: Quarterly birthday celebrations, office gatherings, Year end/CNY luncheon/dinner
• Issuing PR/PO as needed.
• Fire warden/emergency point of contact and first aid officer
• Management of employee lockers
• Maintain reception area
• Helping Sale Organization team to send product samples & POP materials etc to APAC Sales/Agencies/Vendors/Distributors;
• Manage Office’s budget Monthly expenses, recording and including petty cash
• Manage Janitorial service, HVAC maintenance at IT Hub, CEO Office, Comm and  Board Room, Dish-washer, water sink maintenance. 

Job Summary: We are seeking an experienced and strategic OEM Sales Manager to lead our sales efforts with Dell. The ideal candidate will have a proven track record in OEM sales, exceptional leadership skills, and the ability to build and maintain strong relationships with key stakeholders at Dell. This role will be responsible for developing and executing sales strategies to achieve revenue targets and drive business growth.

Essential Duties & Responsibilities:

• Develop and implement strategic sales plans to achieve sales targets and grow our business with Dell.
• Build and maintain strong, long-lasting relationships with key stakeholders at Dell.
• Negotiate and close Long-Term Agreements, Quarterly RFQ and strategic deals.
• Collaborate with internal teams, including product marketing, Sales Operations, Legal, Logistics, Planning, Business Management and others, to ensure alignment and successful execution of on-going business targets.
• Monitor market trends, competitor activities, and customer needs to maximize opportunities.
• Prepare and deliver compelling sales presentations and proposals to Dell.
• Provide regular sales forecasts, reports, and updates to senior management.
• Lead, mentor, and develop a high-performing sales team.

The Tech For Good Institute in Singapore is looking for an enthusiastic and Digital Content and Engagement Intern to join our dynamic team. This internship offers a unique opportunity to contribute to our mission of using technology for social impact while gaining valuable experience in digital marketing and content creation.

This internship runs from January to May 2025, and you will be fully onsite.

• You will help with developing digital content strategies across multiple platforms
• You will create engaging and informative content for social media, website, and other digital channels
• You will collaborate with team members to brainstorm ideas for digital campaigns
• You will support the management and scheduling of social media posts
• You will help design basic graphics and visual content for digital platforms
• You will analyse digital engagement metrics and prepare reports on campaign performance
• You will contribute to the maintenance and updating of the institute's website
• You will help to organise and promote virtual events and webinars
• You will research latest trends in technology for social good and digital marketing
• You will support other digital marketing and communication projects as needed

Elmwood Brand Consultancy seeks a seasoned professional to join our team as a Group Account Director. In this pivotal role, you will leverage your extensive experience in account management and team leadership to elevate our clients' brands to new heights. As a Group Account Director, you will oversee multiple accounts, guiding our teams in delivering exceptional branding solutions that meet and exceed client expectations. Your strategic acumen and ability to foster strong client relationships will be integral to positioning Elmwood as a leader in the branding industry. You will work collaboratively with various stakeholders, both internally and externally, to ensure that our projects are aligned with our clients’ business objectives and brand vision.

Responsibilities

• Lead and mentor a team of account managers and executives, instilling a culture of excellence and accountability.
• Develop and implement strategic plans for client accounts, ensuring alignment with overall business objectives.
• Act as the primary point of contact for key client stakeholders, building and maintaining strong relationships that drive account growth.
• Oversee the execution of projects, ensuring they are delivered on time, within scope, and meet quality standards.
• Identify opportunities for business development within existing accounts and lead efforts to secure new client partnerships.
• Collaborate with creative and strategic teams to produce innovative branding solutions that resonate with target audiences.
• Analyze market trends and competitive landscapes to inform client strategies and recommendations.

• Bachelor's degree in marketing, business administration, or a related field; advanced degree preferred.
• A minimum of 7 years of experience in account management within the branding or design industry, with a proven record of successful client engagement.
• Strong leadership skills with experience in managing and developing teams.
• Exceptional interpersonal and communication skills, with the ability to influence stakeholders at all levels.
• Demonstrated ability to manage multiple accounts and projects simultaneously while maintaining high-quality standards.
• Strategic thinker with a deep understanding of branding, marketing principles, and design processes.
• Proficiency in analyzing data and market trends to drive strategic decisions and client recommendations.

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

Join our team! FRAMES is dedicated to delivering high-quality game cinematic services for the entire Ubisoft group. With our creative team based in Singapore and production talent spread across South East Asia & India, we collaborate across borders in crafting immersive storytelling to elevate our players’ experience.

YOUR DAILY ADVENTURE

As a Cinematic Director for FRAMES, you will shape and direct our cinematic sequences and playable scripted events. You’ll create compelling narratives that enhance the player's experience by closely collaborating with writers, designers, and artists.

What you’ll do

• Provide the direction of in-game cutscenes and cinematic moments, ensuring high-quality storytelling and visual impact.
• Work closely with the Senior Animation Director to define the creative vision and oversee the cinematic production within multiple studios in coproduction.
• Mentor and inspire a team of cinematic artists and animators, fostering a collaborative and innovative environment.
• Create previz to get scenes started, develop and refine cinematic concepts, storyboards, and shot lists that align with the narrative team, game design and artistic direction.
• Supervise the editing process, sound design, and visual effects to achieve polished final outputs.
• Ensure that cinematic elements enhance the overall gaming experience.
• Travel is expected for this role.

Job Description: Assoc Director / Senior Manager, HR Data and Analytics APAC
Department: Human Resources
Location: APAC Region

Reporting lines: Direct - Head of Compensation & Benefits and HR Operations APAC, Dotted – Chief Talent Officer APAC

Job Summary:

The Assoc Director / Senior Manager, Data and Analytics (C&B and HR Operations) will have dual roles in managing both HR data analytics /reporting supporting Compensation and Benefits and Talent programs across APAC region. This role will ensure the effective use of HR platforms to support the Talent Management future direction, providing actionable insights to inform effective workforce planning and data & statistical analysis whilst maintaining high standards of data accuracy and reporting.

Key Responsibilities:

1. Regional Coordination and Point of Contact:
   • Serve as the regional point of contact for C&B, HR Operations and Talent Management for both APAC and Groupe on Publicis Global programs and platforms
2. C&B, Platform and System Management:
   • Stay updated with C&B programs and HR platforms best practices and new functions
   • Partner with markets on roll-out and updates of global C&B programs and HR platforms and systems within the APAC region
   • Work with APAC markets to ensure accurate and timely information availability across all HR platforms aiming for 100% accuracy
3. Data Analysis and Reporting:
   • Collaborate with subject matter experts across functions including HR, Finance, Talent Acquisition to gather and interpret requirements and develop metrics, reports and dashboards to support the needs of the business
   • Use advanced data analysis to influence changes to operations, processes, policies and programs
   • Design and deploy data pipelines and solutions to help business make better people decisions
   • Deploy leading analytics techniques to deepen employee engagement and development
   • Develop Predictive Analytics based on HR requirement
   • Identify data source and information required to perform predictive Analytics
   • Identify the relevant tools or system required to ensure consistent review of the analytics
   • Design analytical solutions, implement algorithms, and perform experiments to define the next generation HR capability
   • Stay abreast of emerging trends and best practices in HR analytics, data science and technology and identify opportunities for innovation
4. Operational Support:
   • Manage all HR reporting for the function i.e. C&B, Operations, Talent Management etc
   • Own and optimize existing reporting (Monthly, Quarterly, Annually) as part of the Talent management framework. This will include design sprints, support to business growth areas, and HR reports to inform the HR organization and the business
   • Manage regional HR market survey submissions  
   • Support on the development of HR related tools, playbook and framework
   • Manage platform users, and support the team with platform-related issues, in coordination with global support
5. Onboarding and Training:
   • Provide training to market HR teams on specific analysis and reporting functionalities.

Publicis Platforms

Qualtrics, ICIMS, Career Conversations, Lion Alert, Marcel, Career Setting

What we’re looking for:

• Proven experience working with unstructured data to produce meaningful insights and problem-solve business problems.
• Hands-on experience mining and deriving insights from large datasets; adept in using data analytics to draw insights from data and visualization tools for presentation of data to effectively convey meaningful insights
• A strategic mindset that understands the business and how HR can influence better decision making when the data is used to tell a story with the ability to effectively communicate technical concepts to non-technical stakeholders
• Experience working in a global data intensive environment, where HR systems, data management, and report generation are primary functions of your role.
• Effective communication and project management skills
• Ability to work collaboratively with regional, global teams and stakeholders
• Strong attention to detail and commitment to accuracy and quality in data analysis and reporting
• Experience with HR Sytems (e.g. SAP) and other HR technology platforms is a plus

Preferred Skills:

• Advance proficiency in MS Office, including Powerpoint and superior Excel skills, Tableau and statistical software e.g., Power PBI, SPSS, R, Python, Tableau
• Experience with predictive analytics and data visualization.
• Knowledge of APAC regional HR practices and compliance requirements.

Key Competencies:

• Analytical Thinking
• Data Management
• Project Management
• Communication
• Collaboration
• Attention to Detail
• Curiosity

The Event Director for FHA is responsible for overall Brand ownership, delivery of quality customer experience, and continuous growth of products to develop and maintain the Brand as a market leading entity. The role will be accountable for identifying growth opportunities in adjacent markets and sectors, employing a keen eye for M&A through new product launches, geo-adapts and acquisitions. The Event Director will own and manage the P&L of a brand, while being responsible for the financial, operational and customer performance of each product.  Working with the Marketing and Operations, he/ she will drive revenue growth and improve margin year-on-year. Responsible for a 3-5 year long term Brand / Event plan, the Event Director will lead in innovative thinking, enabling stronger evolution of Brands / Events in the market. He / she will be a known leader in the industry, holding deep insight into market trends and customer needs.    

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Own and develop the strategy and direction of products as part of a market leading brand to enrich the value proposition Informa provides  
• Accountable for the development and improvement of customer experience for each product / event
• Grow existing brands through M&A strategies such as, new product launches, geo-adapts and acquisitions
• Responsible for successful execution of complementary products for each Brand / Event including conferences and seminars
• Identify new white space opportunities in adjacent markets which can be incorporated into brand and product development 
• Create and develop long term (3-5 year) product / brand strategies to achieve product objectives and growth across all brands  
• Own the P&L of each Brand in the portfolio and hold accountability for financial, operational and customer performance of products
• Develop and lead Business Unit sales strategies and revenue forecasts in collaboration with Sales Director
• Maintain and strengthen key customer relationships through demonstrating detailed understanding of customer business strategy and needs
• Work with Sales lead to set budgets and targets for Sales team and individuals
• Set strategic approach with the Sales lead for use of sales agents / Joint Venture sales teams to deliver local and international revenue where relevant
• Ensure successful execution of Marketing and Operations elements of product delivery
• Be a figurehead in the industry, understanding the market and developing Informa’s eminence
• Build personal relationships on behalf of the brand, Sales and Informa as a whole
• Engage the most strategically important customers to ensure needs are met and loyalty is rewarded 
• Strategic ownership of floorplan, responsible for initial design and significant strategic changes each year
• Business and Product development – add new formats and features with a view to enrich customer experience, attract more buyers and monetise.
• Develop partnerships to scale up the event
• Implement pricing measures to increase revenue and margins
• Consistently grow visitor numbers and buyers over previous years

ILLUSTRATIVE ROLE METRICS:                                                     

• Brand (Event/Product) P&L performance 
  • Gross revenue by event / brand
  • Brand (Event/product) revenue performance against target
  • Gross Margin  Year over Year (YoY) by event / brand
  • Profit by event / brand
• Shared metric with Sales and Marketing leadership
  • Customer Satisfaction
  • Loyalty
  • % Re–book
  • NPS
  • New product launch success rate
• Brand eminence
  • Customer engagement
  • Market ranking / positioning
• Cost of sales / Return on Sales Employed (ROSE)
• Event employee performance
  • Event churn
  • Event satisfaction (internal survey)
• Sales adoption and process performance
  • Sales process cycle time improvement
  • Key CRM system adoption metrics
  • Sales Excellence process adoption

The Executive Assistant Manager, Rooms/Director of Rooms is responsible in managing all aspects of the Rooms Division including Housekeeping, Lobby Operations, Concierge, Raffles Butler and Floral Boutique at Raffles Singapore. He/she ensures the delivery of the Raffles Singapore guest excellence service experience throughout the entire guest journey meanwhile ensuring maximization of room revenue and productivity as well as developing managers and colleagues.

Primary Responsibilities

• Re-invents service every day to create the best guest journey – engaging, enticing, surprising, entertaining and fully individualised to each market and guest profile.
• Manages the Raffles Singapore guest experience by periodically reviewing and ensuring a seamless flow of processes together with the process owners; detects and evaluates possibilities for innovative enhancements.
• Supports all leaders within the division in upholding a flawless impression and perception of the Raffles Singapore services, products and colleagues through hands-on and smart operational leadership.
• Cooperates with the Finance team and ensures compliance of credit policies and procedures.
• Constantly identifies new revenue opportunities and improvement of existing revenue streams and upsell schemes.
• Ensures intelligent use of funds available by optimising spending yet ensuring availability of funds for needed improvements and new initiatives.
• Identifies and implements new opportunities for inter-hotel sales and in-house facilities.
• Seeks Constant improvement of quality in product and services.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) and Forbes standards, and aims to achieve the scores and goals set by management.