Job Description: Assoc Director / Senior Manager, HR Data and Analytics APAC
Department: Human Resources
Location: APAC Region

Reporting lines: Direct - Head of Compensation & Benefits and HR Operations APAC, Dotted – Chief Talent Officer APAC

Job Summary:

The Assoc Director / Senior Manager, Data and Analytics (C&B and HR Operations) will have dual roles in managing both HR data analytics /reporting supporting Compensation and Benefits and Talent programs across APAC region. This role will ensure the effective use of HR platforms to support the Talent Management future direction, providing actionable insights to inform effective workforce planning and data & statistical analysis whilst maintaining high standards of data accuracy and reporting.

Key Responsibilities:

1. Regional Coordination and Point of Contact:
   • Serve as the regional point of contact for C&B, HR Operations and Talent Management for both APAC and Groupe on Publicis Global programs and platforms
2. C&B, Platform and System Management:
   • Stay updated with C&B programs and HR platforms best practices and new functions
   • Partner with markets on roll-out and updates of global C&B programs and HR platforms and systems within the APAC region
   • Work with APAC markets to ensure accurate and timely information availability across all HR platforms aiming for 100% accuracy
3. Data Analysis and Reporting:
   • Collaborate with subject matter experts across functions including HR, Finance, Talent Acquisition to gather and interpret requirements and develop metrics, reports and dashboards to support the needs of the business
   • Use advanced data analysis to influence changes to operations, processes, policies and programs
   • Design and deploy data pipelines and solutions to help business make better people decisions
   • Deploy leading analytics techniques to deepen employee engagement and development
   • Develop Predictive Analytics based on HR requirement
   • Identify data source and information required to perform predictive Analytics
   • Identify the relevant tools or system required to ensure consistent review of the analytics
   • Design analytical solutions, implement algorithms, and perform experiments to define the next generation HR capability
   • Stay abreast of emerging trends and best practices in HR analytics, data science and technology and identify opportunities for innovation
4. Operational Support:
   • Manage all HR reporting for the function i.e. C&B, Operations, Talent Management etc
   • Own and optimize existing reporting (Monthly, Quarterly, Annually) as part of the Talent management framework. This will include design sprints, support to business growth areas, and HR reports to inform the HR organization and the business
   • Manage regional HR market survey submissions  
   • Support on the development of HR related tools, playbook and framework
   • Manage platform users, and support the team with platform-related issues, in coordination with global support
5. Onboarding and Training:
   • Provide training to market HR teams on specific analysis and reporting functionalities.

Publicis Platforms

Qualtrics, ICIMS, Career Conversations, Lion Alert, Marcel, Career Setting

What we’re looking for:

• Proven experience working with unstructured data to produce meaningful insights and problem-solve business problems.
• Hands-on experience mining and deriving insights from large datasets; adept in using data analytics to draw insights from data and visualization tools for presentation of data to effectively convey meaningful insights
• A strategic mindset that understands the business and how HR can influence better decision making when the data is used to tell a story with the ability to effectively communicate technical concepts to non-technical stakeholders
• Experience working in a global data intensive environment, where HR systems, data management, and report generation are primary functions of your role.
• Effective communication and project management skills
• Ability to work collaboratively with regional, global teams and stakeholders
• Strong attention to detail and commitment to accuracy and quality in data analysis and reporting
• Experience with HR Sytems (e.g. SAP) and other HR technology platforms is a plus

Preferred Skills:

• Advance proficiency in MS Office, including Powerpoint and superior Excel skills, Tableau and statistical software e.g., Power PBI, SPSS, R, Python, Tableau
• Experience with predictive analytics and data visualization.
• Knowledge of APAC regional HR practices and compliance requirements.

Key Competencies:

• Analytical Thinking
• Data Management
• Project Management
• Communication
• Collaboration
• Attention to Detail
• Curiosity

The Event Director for FHA is responsible for overall Brand ownership, delivery of quality customer experience, and continuous growth of products to develop and maintain the Brand as a market leading entity. The role will be accountable for identifying growth opportunities in adjacent markets and sectors, employing a keen eye for M&A through new product launches, geo-adapts and acquisitions. The Event Director will own and manage the P&L of a brand, while being responsible for the financial, operational and customer performance of each product.  Working with the Marketing and Operations, he/ she will drive revenue growth and improve margin year-on-year. Responsible for a 3-5 year long term Brand / Event plan, the Event Director will lead in innovative thinking, enabling stronger evolution of Brands / Events in the market. He / she will be a known leader in the industry, holding deep insight into market trends and customer needs.    

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Own and develop the strategy and direction of products as part of a market leading brand to enrich the value proposition Informa provides  
• Accountable for the development and improvement of customer experience for each product / event
• Grow existing brands through M&A strategies such as, new product launches, geo-adapts and acquisitions
• Responsible for successful execution of complementary products for each Brand / Event including conferences and seminars
• Identify new white space opportunities in adjacent markets which can be incorporated into brand and product development 
• Create and develop long term (3-5 year) product / brand strategies to achieve product objectives and growth across all brands  
• Own the P&L of each Brand in the portfolio and hold accountability for financial, operational and customer performance of products
• Develop and lead Business Unit sales strategies and revenue forecasts in collaboration with Sales Director
• Maintain and strengthen key customer relationships through demonstrating detailed understanding of customer business strategy and needs
• Work with Sales lead to set budgets and targets for Sales team and individuals
• Set strategic approach with the Sales lead for use of sales agents / Joint Venture sales teams to deliver local and international revenue where relevant
• Ensure successful execution of Marketing and Operations elements of product delivery
• Be a figurehead in the industry, understanding the market and developing Informa’s eminence
• Build personal relationships on behalf of the brand, Sales and Informa as a whole
• Engage the most strategically important customers to ensure needs are met and loyalty is rewarded 
• Strategic ownership of floorplan, responsible for initial design and significant strategic changes each year
• Business and Product development – add new formats and features with a view to enrich customer experience, attract more buyers and monetise.
• Develop partnerships to scale up the event
• Implement pricing measures to increase revenue and margins
• Consistently grow visitor numbers and buyers over previous years

ILLUSTRATIVE ROLE METRICS:                                                     

• Brand (Event/Product) P&L performance 
  • Gross revenue by event / brand
  • Brand (Event/product) revenue performance against target
  • Gross Margin  Year over Year (YoY) by event / brand
  • Profit by event / brand
• Shared metric with Sales and Marketing leadership
  • Customer Satisfaction
  • Loyalty
  • % Re–book
  • NPS
  • New product launch success rate
• Brand eminence
  • Customer engagement
  • Market ranking / positioning
• Cost of sales / Return on Sales Employed (ROSE)
• Event employee performance
  • Event churn
  • Event satisfaction (internal survey)
• Sales adoption and process performance
  • Sales process cycle time improvement
  • Key CRM system adoption metrics
  • Sales Excellence process adoption

The Executive Assistant Manager, Rooms/Director of Rooms is responsible in managing all aspects of the Rooms Division including Housekeeping, Lobby Operations, Concierge, Raffles Butler and Floral Boutique at Raffles Singapore. He/she ensures the delivery of the Raffles Singapore guest excellence service experience throughout the entire guest journey meanwhile ensuring maximization of room revenue and productivity as well as developing managers and colleagues.

Primary Responsibilities

• Re-invents service every day to create the best guest journey – engaging, enticing, surprising, entertaining and fully individualised to each market and guest profile.
• Manages the Raffles Singapore guest experience by periodically reviewing and ensuring a seamless flow of processes together with the process owners; detects and evaluates possibilities for innovative enhancements.
• Supports all leaders within the division in upholding a flawless impression and perception of the Raffles Singapore services, products and colleagues through hands-on and smart operational leadership.
• Cooperates with the Finance team and ensures compliance of credit policies and procedures.
• Constantly identifies new revenue opportunities and improvement of existing revenue streams and upsell schemes.
• Ensures intelligent use of funds available by optimising spending yet ensuring availability of funds for needed improvements and new initiatives.
• Identifies and implements new opportunities for inter-hotel sales and in-house facilities.
• Seeks Constant improvement of quality in product and services.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) and Forbes standards, and aims to achieve the scores and goals set by management.

Reporting to Senior Paid Media Director , you will create impact within our Paid Search Team, in the Paid Media Capability. At Jellyfish, we are committed to fostering professional growth and the Paid Media department consists of team members with expertise in executing all forms of Paid Search. We are looking for a highly motivated leader to join our global team .

Your primary responsibilities will include:

• Provide support and collaborate with local and international teams
• Nurture positive, collaborative working relationships with clients, colleagues and third-party suppliers
• Oversee a portfolio of digital campaigns and provide guidance and recommendations to paid media practitioners to exceed client expectations and KPIs.
• Managing and monitor the production and presentation of client facing reports, studies and presentations to Jellyfish brand standards
• Collaborate with Media Strategy and Client Management teams to drive innovative solutions for our clients
• Achieve continuous improvement by proactively assessing Jellyfish's working relationships, practices and methods
• Support the company's corporate culture including adhering to established ethical and brand standards
• Maintain an in-depth understanding of Jellyfish's marketplace and the digital landscape, with emphasis on all emerging formats, technical solutions, and initiatives.

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an individual to join us as an Engagement Manager (Digital Workplace). We will be offering you as a 3 year rolling contract employment.

Your role as an Engagement Manager is to advocate user experience for public officers across government agencies. Working with the product managers, project manager and the infrastructure team, you will engage government agencies, manage change journey for public officers and drive the adoption of Secure Infrastructure products.

You will need a deep understanding of the product value and the context/domain in which the product is to be implemented across the government agencies. You will engage different stakeholders, position the products and match the products appropriately with relevant use cases and user archetype. In addition, you will also have to listen actively, be diligent to user and partner needs, and communicate clearly and concisely about products and processes to different partners.

A brief summary of your job responsibility:

• Engage public officers in different agencies to understand their needs.
• Analyse user data and map user journey of public officers to identify and prioritise pain points and improvement opportunities across Secure Infrastructure products portfolio.
• Collaborate with various product managers to shape product roadmaps.
• Plan and execute go-to-market engagement to drive product adoption, including product launches, communications, training, and incentive / reward programme.
• Setup and run community of practice for different segments of public officers to ensure continuous engagement and feedback across the product portfolio.
• Preparation of engagement materials to public officers and maintenance of intranet pages which includes handling queries received from portal.

To succeed in this role, you will ideally have:

• 5+ years’ relevant ICT experience, including experience working in the public sector at WOG level; or for multinational corporations or tech organisations at a country or regional level customer success enablement or accounts management.
• Good interpersonal skills with the ability to build rapport and trust at all levels in the government and key suppliers
• Ability to influence and thrive in a matrix organisation
• Creative problem solving, innovative thinking, and a willingness to challenge the status quo
• Results-oriented, analytical good attention to details
• Excellent written and presentation abilities required

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Contract Staff enjoys the same benefits as Permanent Employees.
  

You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest growing region in the world. You will work for clients who not only care about success in the marketplace but are passionate about the role of brands in helping bring about social change. The Business Director is responsible for the overall management of a client account including creation and communication of effective brand strategies, annual fee and contract negotiations, account staffing and oversight of all client relations and presentations; and provides support and oversight to an Account Management team.

Expectations of a Business Director/Group Account Director 

• Manages a portfolio of brands 

• Along with Creative Directors and Strategic Planner, sets creative and strategic tone for client account 

• Partners with Senior Planners to develop and implement highly strategic plans for brand 

• Problem solves on high level account and production issues and knows when to involve Management 

• Builds and maintains top level client relationships; acts as key partner and advisor to clients offering strategies and solutions to address their business challenges. 

• Oversees annual fee and contract negotiations; works closely with Finance on contract and fee proposals 

• Leads monthly client revenue tracking and analyzes revenue impact on account and agency profitability  

• Committed to constantly improving our work, and how we work 

• Always on a look out for opportunities to grow business behind access to wider Groupe capabilities 

• Maintains a sense of discretion and professionalism, representing the Groupe  

Expectations as a member of our community 

• You believe passionately in the power of creativity. But you’re realistic and have a clear-eyed view of what it will take to get there, inspiring people with a diverse range of skills and perspectives to work towards a common goal 

• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities, they are our most precious assets 

• You will be tested and challenged, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other 

Expectations as a team leader 

Your primary goal will be to nurture the next generation of leaders. You will reflect our “People First” ethos, where we believe that the best work comes from a team that feels happy, secure and motivated, with a clarity of purpose. You understand that humility and kindness are equal in importance to daring and initiative.  

In your role, you will specifically be expected to: 

• Provide the required leadership and inspiration to department team 

• Monitor client account team to deliver beyond client’s expectations 

• Motivate your team, and be the glue that keeps teams going 

• Lead career conversations, to set goals and KPIs for each team member, review progress regularly and support them to achieve 

You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest growing region in the world. You will work for clients who not only care about success in the marketplace, but are passionate about the role of brands in helping bring about social change. The Account Director is responsible for seamless delivery on a client account including creation and communication of effective brand strategies, account staffing and oversight of all client relations and presentations; while providing active support and oversight to an Account Service team.

Expectations of an Account Director 

• Manages a number of key client relationships 

• Acts as the first point of contact for client questions and requests 

• Talks to other departments in the organisation in order to facilitate client requests 

• Builds and maintains relationships with clients often through regular face to face contact and meetings 

• Partners with Planners to develop and implement highly interactive strategic responses for brand’s business and communications needs 

• Problem solves on high level account and production issues and knows when to involve their supervisor 

• Generate accurate reports on the status of existing accounts and new business 

• Leads presentations with clients 

• Manages a budget and achieve targets 

• Always on a look out for opportunities to cross-sell within the Groupe 

• Manages and facilitates new business pitches when requested by Managing Director  

• Committed to constantly improving our work, and how we work 

• Maintains a sense of discretion and professionalism, representing the Groupe    

Expectations as a member of our community 

•  You believe passionately in the power of creativity to bring change to the world. But you’re realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal 

• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities here, they are our most precious assets 

• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other   

Expectations as a team leader 

As your own leadership journey evolves, your primary goal will be to nurture the next generation of leaders. You will reflect our “People First” ethos, where we believe that the best work can only come from a team that feels happy, secure and motivated, with a clarity of purpose. You value diversity, equality and inclusivity, not because it’s fashionable but because it’s obvious. 

In this role, you will be expected to: 

• Provide leadership and professional development to department staff 

• Mentor and train team members, write performance reviews, and allocate work 

• Monitor teams to deliver beyond client’s expectations 

• Motivate your team, and be the glue that keeps teams going 

• Set goals and KPIs for each team member, and works with them to achieve these 

Overview

We are seeking a strategic and empathetic Content Director with extensive experience in managing publisher relationships, client engagements, and production processes. The ideal candidate will drive the content strategy team to deliver award-winning, best-in-class content solutions for our clients.

Key Responsibilities

Leadership and Team Management:

• Lead a dynamic team, fostering a culture of collaboration, innovation, and professional development.
• Mentor team members, offering constructive feedback and guidance to enhance their skills.
• Manage stakeholder relationships across the Publicis Groupe to develop and deliver content solutions aligned with business objectives.

Client Management:

• Collaborate closely with clients to understand their needs, ensuring content strategies align with their business goals.
• Build and maintain strong client relationships to ensure satisfaction and foster long-term partnerships.
• Identify and pursue business development opportunities to expand strategic accounts within the group.

Content Strategy:

• Independently conduct analysis and develop insights and strategies to address clients' content gaps.
• Drive the creation of impactful, thought-provoking content across various platforms and formats.
• Establish and uphold high creative standards, ensuring all work is conceptually robust and aligned with client branding.
• Oversee the development and execution of content that distinguishes itself in a competitive landscape.

Production Oversight:

• Manage the production process from concept through post-production, ensuring quality and efficiency.
• Collaborate closely with project management and media teams to meet client guidelines and expectations.
• Maintain project budgets, ensuring profitability while delivering exceptional results.

Communication and Business Culture:

• Facilitate clear and timely communication within the team and with external stakeholders (clients, vendors).
• Promote the sharing of learnings, ideas, and best practices through the development of case studies.
• Contribute to broader company and departmental initiatives, aligning team efforts with overall business objectives.

In this role, you will work closely with the regional teams to define, build and enhance the Precision supply road map in a way that provides consistent benefits while meeting unique market needs across APAC. In particular, your role requires a strong relationship with Publicis Media’s regional and local investment & commercial teams to manage supply partnership – strategically and commercially – including opportunity assessment, proposal management, negotiations and commercial awareness. You will vet new opportunities & innovative solutions, maintain & grow existing relationships on the supply side, and develop new business plans to enhance existing & develop emerging supply solutions that are commercially viable.

You will collaborate with Precision leadership – globally, regionally and at market level – as well as internal departments across the Publicis Media Groupe, including:

• Investment – structuring and managing inventory partnerships
• Agencies – educating, gathering feedback, and developing/ sourcing solutions for agency and client needs
• Finance & Legal – collaborate and provide digital and tech expertise when negotiating for new or existing contracts
• Leadership – helping shape the state and scale of supply solutions supporting business objectives

The ideal candidate will have had technical and commercial exposure to digital media planning & buying agencies, technical and strong supply management knowledge, very strong interpersonal, analytical, and writing skills and the ability to make clear, concise presentations. Also, an ability to build strong business cases for supply products and being able to program manage the roll out of solutions across markets in APAC is a key to success in this role.

A solid working knowledge of the following is desired: ad exchanges, sell side platforms, demand side platforms, online video, mobile media, ad operations / ad-serving systems and verification solutions.  In addition to a strong affinity for technology and infrastructure development, a proven commercial awareness is a plus.  

Responsibilities

Supply management

• Identify commercially viable key supply partners and solutions – globally and regionally – that allow for a strong differentiation of our positioning in an increasingly cluttered marketplace
• Work with existing supply side vendors on new product features, roll out and adoption. Explore, meet and test new supply solutions that may fulfill our clients’ needs
• Continuously define client needs and translate needs into opportunities for Precision
• Develop and negotiate supply partnerships to extract maximum media value and unique benefits that are only available to Precision and Publicis Media
• Establish key supply packages and offering catered to clients’ needs and seasonal offering
• Maintain and refine internal supply feedback loop with operations and agencies

Marketing and training

• Build supply marketing and training materials to be rolled out to agencies and regional markets in a systematic way. This may include hosting events with key launch partners, connecting with local markets on a regular basis, or regular email updates
• Conduct monthly supply updates and knowledge share
• Collaborate with Precision client servicing and account management teams to grow and maintain adoption

Team management

• Cultivate a center of operational expertise for Precision in Asia Pacific
• Manage and retain a small team of supply manager(s)
• Recruit the best talent in market

The Associate Business Intelligence Director is responsible for collecting, aggregating, and reporting business investment data (client, supplier and Publicis product investment). The candidate will be successful and enjoy the role if they have an inquisitive problem-solving mind, excellent attention to detail, and can build strong working relationships with stakeholders. Publicis Media's reporting continually evolves and improves so there is significant creative scope to develop new skills and apply new tools.

Key Responsibilities:

• Managing business investment data across a multi-market remit
• Ensuring that local market contacts deliver a range of reports on time and to a sufficient standard
• Using Alteryx to aggregate and clean data on a periodic basis
• Updating multiple PowerBI dashboards
• Responding to requests for data and inquiries into the figures from all areas of the business
• Excellent Excel skills
• Background in digital advertising with proven reporting experience
• A good understanding of all Agency media types and key suppliers
• An aptitude for learning to use reporting/dashboarding tools

As Director of People and Culture, you will spearhead the development and execution of HR strategies that support the scaling of our global organisation. You'll lead the charge in crafting policies and procedures that ensure fairness, consistency, and compliance across all regions. This role requires a strategic thinker able to engage effectively with diverse teams and stakeholders.

Key Responsibilities

• Lead and develop HR strategies and practices for a globally scaling organisation.

• Develop and govern HR policies, procedures and guidelines, promoting consistency and fairness in their application - ensuring all local legislation is adhered to.

• Lead a team of specialists for day to day HR services and further develop an effective business partnership model that meets internal stakeholder expectations.

• Promote professional development of the organisation by developing performance management strategies and training.

• Encourage and strengthen organisational culture by collaborating with internal managers and advocating for good people practices to take place.

• Support leaders and people managers across the organisation to effectively manage their team - provide effective solutions for leadership development.

• Develop workforce management strategies that help structure teams and help align with business objectives.

• Oversee and develop programs that enhance employee skills, career growth and leadership development.

Opportunities & Exposure

1. Ecommerce Merchandising Management - Manages and executes brand site and e-tailers merchandising
2. Supports all day-to-day Ecommerce matters including operations, animation and campaign preparation
3. Communicates with local markets to align plans and have them perfectly executed in a timely manner
4. Supports the Ecommerce communications planning including email and communications campaigns.
5. Creatives & Design Development – To assist in ideating and developing digital content and other e-collaterals needed for SEAO projects (e.g. Brand Channels and E-tailers on-site banners, Instagram and Facebook creative creation)
6. Events – To assist in organizing and executing SEA PR & Marketing events
7. 360 Marketing Plans – To participate in the planning of marketing & digital plans for local execution

OVERVIEW

CNBC Digital is looking to hire an Associate Editor on the APAC team, based in Singapore under a Fixed-Term Contract for 12 months. In this role, you will collaborate with CNBC’s digital team during Asia’s business day to assign, edit and write stories – all while meeting tight deadlines. You should have strong planning skills, some experience in mentoring junior reporters, and a desire to excel at curating the front page of a website while effectively communicating across teams.

KEY RESPONSIBILITIES

• Support the Deputy Managing Editor in overseeing a diverse team of journalists
• Act as the hot-seat for CNBC.com, managing and updating site content with strong editorial judgment and knowledge of business and financial news
• Assign and edit stories relevant to the APAC region
• Organize workflow and maintain the editorial calendar
• Brainstorm and pitch compelling features ideas that align with CNBC’s editorial strategy
• Write breaking news headlines quickly for mobile notifications, ensuring both accuracy and an appropriate tone
• Write breaking news and analysis stories as needed
• Act as a copy editor for CNBC.com, ensuring that all stories, features, video descriptions, and interactive content meet the highest quality standards and are published promptly

The Digital Design Intern provides support to the Events and Programming team, assisting with creating still and motion graphics for CNBC International’s digital outlets, including desktop and mobile services and social media accounts. The role is ideal for university undergraduates aspiring to explore a career in design, video production, social media and/or journalism.

There may also be opportunities to participate in learning and development programs and events led by the NBCUniversal Early Careers team, including contributing to the Company’s diversity and inclusion initiatives.

• Work closely with graphic designers and producers on producing high-quality motion graphics for CNBC International’s digital video franchises
• Create animations and infographics to bring news and feature stories to life for CNBC social media
• Design eye-catching thumbnails for CNBC.com, YouTube, Instagram, TikTok and other social platforms
• Share and pitch ideas in team editorial meetings and brainstorming sessions

You will be the key stakeholder in building strong partner-relationship with clients through a thorough understanding of the business environment and of the digital landscape. The role will also require you to work hand in hand with local Publicis teams across Thailand, Vietnam, Philippines, Malaysia, Singapore, Korea and Indonesia

Key Responsibilities

• Becoming a regional consultant and trusted adviser to regional stakeholders by continuously building a relationship and rapport with them
• Supporting big client mandates by implementing initiatives across different markets. These mandates range from first party data deployment to measurement
• Act as a regional police to ensure that cross-market campaigns are standardized by guiding local planning teams on what to do
• Serve as first level coach and supervisor for the team to support their knowledge of agency, client, vendor and industry basics as well as their overall skill development
• Be a jack of all trades when it comes to upselling or cross-selling Groupe solutions on top of the current scope of work to deliver more value to clients
• Be the person that finds new paths through partnerships and understanding of external and business environment as well as what is happening on the platforms to make recommendations and test new plans
• Becomes a project manager for regional workstreams ensuring end to end delivery of the work and tasks required
• Act as the single point of contact for all Power of One workstreams (Media, Creative, PR and other Groupe solutions) for new business workstreams
• Bridging planning efforts with activations by making sure that the local teams are always tied to the hip with the Center of Excellence team

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Art Director

We are looking for a hands-on, digital native with a breadth of design capabilities and a finger on the pulse of pop culture to join our Creative team. You’ll be responsible for ideating and implementing brand, editorial, and marketing programs, working collaboratively with cross-functional teams.

The ideal candidate will have relevant experience working closely with the brand, creative and marketing teams. This role will have the emphasis on the craft of Graphic Design to consistently create powerful and memorable visual narratives.

*Submit your portfolio and work examples/deck to be considered for this role!

Role: 

• Be the brand and design expert in the team for a leading video streaming service; shape and maintain brand ethos at every touchpoint with a relentless eye for craft.
• Participate in full-scale integrated campaigns from concept to completion. This will include creating and producing work involving photography, illustration, animation, digital, and experiential.
• Designing Campaign Playbook: identifying look & feel, setting the tone and design principles, and developing a visual identity system for campaigns that can be adopted in different APAC markets. 
• Hands-on design development in collaboration with Creative Leads and creative consultants within the team
• Ensure quality and timely creative production and communication with creative teammates, stakeholders, and external clients.
• Sell in design thinking and principles by inspiring a senior group and motivating the audience internally and externally.
• Ensure that deliverables adhere to the strategic brief, the brand’s vision and intention. 
• Operate as both an individual contributor and a cross-functional team player.
• Champion the user (both content creators and viewers/fans) in all your design rationales. Ensuring that your creative decisions are based on user behaviour and insights.

You:

• 10+ years of relevant experience in creative studios (in-house or agency) with a focus on branding or graphic design.
• Award-worthy portfolio with world-class design sensibilities.
• Deep interest in various pop cultures and diverse communities.
• Experience thriving in a fast-paced workplace - the ability to visualise a range of solutions iteratively.
• Ability to understand business and brand priorities and translate them to hands-on design solutions.
• Led projects and experienced in working on regional campaigns
• Familiarity with production process and terminology; comprehension of graphic design, digital marketing, and advertising.
• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects spanning across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

YOUR MISSION _________

Work with Travel Retail APAC Regional Marketing team to drive growth within e-Travel Retail (e-retail, e-trade and social media).

Facilitate the scaling of TR digital campaigns APAC by ensuring that the TR regions have the guidance, tools and content necessary to succeed

• Adapt digital assets (banners, visuals, social media content) to formats needed by regions for retailers
• Assist in translation work from English to Chinese and ensure that translated content adheres to brand's tone of voice
• Support online product assortment preparation
• Ensure proper execution of content/assets by retailers

Monitor and measure the success of Dior’s and competitors’ digital campaigns to continuously optimize

• Monitor brands’ presence on travel retailers’ websites
• Report on best practices, trends and activities within digital in travel retail, including but not limited to digital marketing, SEM, paid media, social media and omnichannel
• Use data, business intelligence reporting and consumer profiling to better understand the connected travel retail client

Digital Operation Support

• Update and compile product information, pack shots
• Support on in-house adaption of banners

Roles & Responsibilities:

To establish continuity with our key client as the trusted partner, provide leadership to the

regional and operational Program Management Office team, and build on the high-value

program management service in line with the global framework.

· Be the key client interface for all Real Estate stakeholders 

· Providing subject-matter expertise to the client in all areas of capital programs and

projects in Real Estate, bridging the opportunity and deliverables to the client’s

enterprise standards and strategic objectives.

· Managing and leveraging of the resources available at the Program Management

Office, and the wider Turner & Townsend business to provide a high-value service to

the client.

· Building on the legacy as a trusted partner with the client, bringing value delivery to

the Program Management Office service, providing advisory based on sector and

industry knowledge.

· Providing the key link between the peer regions, central and offshore program

management teams, the client’s internal and external delivery teams, and

supporting business units, driving excellence in capital programs.

· Reach back and two-way knowledge transfer between related capital project delivery

teams under the client’s framework, and peer Program Management Office teams

working on similar Real Estate portfolios within Turner & Townsend business.

· Full-time client facing, managing a team of client’s stakeholders, working with the

regional leadership team, portfolio managers and planners.

Opportunities & Exposure

1. DIGITAL

• Assets management for ecommerce channels
• Product launches management on Brand website and e-retailers (Lazada, Zalora, AdoreBeauty.com, TheIconic.com, DavidJones.com)
• Social media planning & content management on Brand owned channels and Sephora (TH)
• Conduct competitor analysis and highlight digital trends
• Consolidate e-comm commercial and paid media campaign report

Team Summary

The Risk & Data Solutions team is responsible for leading the strategy, prioritisation, development and delivery of Visa’s product roadmap for all risk and data solutions in the Asia Pacific markets in our Value Added Services (VAS) organisation. The team collaborates with local and global stakeholders to develop and scale Visa’s risk and data solutions for our respective markets.

What a Senior Director Risk Solutions does at Visa:

As the Senior Director: Risk Solutions at Visa, you will have responsibility for the strategy and growth of authorisation and authentication risk solutions in Asia Pacific as these relate to card transactions.  You will have end to end ownership of the product suite, including the development and execution of the product strategy, product delivery, go to market and product performance management.  As a strong collaborator, you will work across multiple internal and external stakeholder groups to deliver against strategic objectives.

You will have a client-oriented mindset with a strong commercial understanding of a network business and application of leading payments technologies for securing payments. Your passion for growing new business and a market-focused approach will enable you to succeed in this role.  You must be able to manage working-level relationships independently while being comfortable to manage difficult conversations with senior level client executives and other stakeholders.

You will lead a high performing team to deliver against ambitious goals, proactively identifying new opportunities for revenue growth and developing creative solutions for complex ecosystem challenges. This role is based in the Asia Pacific Market Support Centre in Singapore.

Specific areas of accountability will include:

• Development and execution of the Asia Pacific Risk Solutions strategy to achieve long term strategic objectives for the portfolio growth

• Ownership of the product revenue targets, actively managing the portfolio performance and taking proactive measures to ensure targets are achieved.

• Ownership of the pricing and commercial strategy for the portfolio including deal structuring and the development and commercialization of product bundles

• Management of key stakeholder relationships in global and regional teams across our matrix organization to ensure the capturing and delivery of AP-specific requirements into global product roadmaps. 

• Planning and delivery of communications and marketing efforts as these relate to the portfolio and being a thought leader and industry spokesperson for Risk Solutions in Asia Pacific

• Execution of key product initiatives working across market and cross-functional teams across the region 

• Delivering exceptional leadership, supporting the development and growth of a diverse and energetic team.

The Senior Director: Risk Solutions will report to the Vice President: AP Risk & Data Solutions.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this contract.

The Service Delivery Director is required to manage a large team of over 100 resources and have strong technical background to manage the complex environment.
 

Project Delivery

• Review the project lifecycle (initiation, plan, execution, completion)
• Review project schedules, quality plans, budgets, and communication and risk management plans
• Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
• Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
• Oversee the implementation of the project with regard to schedules, budget, manpower and quality
• Resolve project overrun issues with Senior Management
• Monitor and report on project management progress
• Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Customer/Vendor Management

• Manage contracts and subcontractors
• Effectively engaged stakeholders in project decisions and execution
• Build long-term customer relationships by anticipating and exceeding customer’s expectation
• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management

The Director is a lead to steward the business and deliver against client objectives and satisfaction. He or she serves as the senior contact and will drive quality control, approving communication strategies, plans and key tactics delivered by the team across online and offline planning.

This individual will manage a structured team to engage and drive conversations with key partners (including creative agencies) that involves account and media planning, new opportunities, branded content, negotiations, as well as support and collaborate on relevant projects to scale learnings that is required of the account.

This entails management of internal business deliverables (e.g. Scope of Work, address audits) and management of staff (e.g. interviewing/hiring, performance reviews, assignment recommendations, etc.).

The Director will also mentor, manage, train and motivate team members to deliver the best possible performance.

Key Accountabilities:

• Be a key contact across entire planning cycle for senior brand clients and media directors / managers. Ensure media deliverables are met on time and within budget and align with clients’ objectives.
• Utilize an in-depth knowledge on client category, brands and specific client requests and needs to provide appropriate input and direction to the agency units driving the entire communication planning process.
• Lead account ‘project manager’ for the entire business accountable for achieving deadlines across all campaigns and deliverables. Collaborate with multiple internal business practices that contribute to the overall communication plan development process both internal and external.
• Hones feasibility, profitability and negotiation skills through implementation and management of plans, working with Trading team to drive best prices and terms to maximize effectiveness of placement’s reach to client’s consumers.
• Serves as first level coach and supervisor to one or more associates to support their knowledge of agency, client, vendor and industry basics as well as their overall skill development in the execution or monitoring of experience plans.
• Provide staff with ongoing feedback and manage annual Evaluation as well as constantly evaluating resource allocations.
• Address all operational issues to ensure smooth execution. Propose solutions and perspectives to problems.
• Establish effective working relationships with all parties and act as first line of issue escalation; manage the resolution of issues as they arise (pre and post live) such as discrepancy between reporting systems and creative malfunctions, amongst others.
• Keep abreast to the development and trends in the ever-changing media landscape.
• Full understanding and interpretation of media system, research, market data and manage 3rd Party audits.
• Drive and own internal processes to increase productivity, streamline processes/reporting as required and champions HX Media Framework. Work with team to implement these processes and see it to its fruition.

Key Competencies:

• Strong understanding of the integrated media landscape
• Acts as a client visionary by bringing a highly valued perspective to the client based on a deep understanding of their business, issues and opportunities
• Takes responsibility for the collective performance of Functional Leads/Specialists team working together
• Integrates understanding into the work to make decisions on the business
• Filters and adapts the different options and applies good judgement combined with hard facts to select which ideas will produce the best results
• Builds team effectiveness by providing a clear definition of what’s expected and identifying the people with the right skills and capabilities
• Coaches others by assessing an individual's strengths and areas for development and encouraging a free exchange of constructive feedback. Pushes down decision-making and avoids taking charge unless absolutely necessary.
• Takes entrepreneurial calculated risks and acts on opportunities that lead to significant gains for the business
• Identifies and actions opportunities to grow profitable revenue while driving awards submissions and winning awards
• Anticipates the future and takes decisive action to create opportunities or minimize potential problem
• Pre-sells by soliciting the involvement of key people in advance to build ownership
• Demonstrate desired behaviours and make effective decisions. Ensure all decision making is aligned to brand’s purpose and values. Lead by example.

Negotiation and activation leadership

• Work with the team lead on the negotiation strategy and go to market philosophy for the individual client
• Co-Lead annual client specific negotiations to ensure best outcome in line with or better than market / PMX benchmarking, delivering on client investment KPIs
• Ensure consistency of activation process and product across all markets
• Help drive market leading reputation for excellence for the Groupes activation capabilities, media partner relationships and value creation
• Uncover new and enhance existing JBPs for the client, including integration of Groupe strategic benefits to drive impact and a competitive advantage for the client
• Ongoing value tracking and consistent management of client KPIs, for internal and external merchandising

Client leadership

• Develop and maintain senior client contact including procurement lead
• Ensure that all client investment KPIs are exceeded
• Ensure media auditing processes are managed by the teams and attend client audit meetings
• Proactively support Client leads to manage client related activation issues when required

Internal & external relationship management 

• Maintain productive working relationships and regular contact with senior media owners
• Escalation point where necessary to ensure issues are resolved in a fair and objective manner
• Work closely with Team Lead to support efficient and effective team structure and operations, and client satisfaction (indicated by client survey results) is consistently high
• Contribute and drive an investment community on the client that delivers learnings, best in market opportunities and a performance led culture
• Drive a Publicis POV and leadership on key industry topics
• Ensure that the agency’s PMX Media Partner targets are being tracked and met by client and team
• Ensure that the team are using PMX's best practice briefing and negotiation process to ensure best outcomes can be achieved for both our clients and the agency

Overview

We are seeking a strategic and empathetic leader with extensive experience in managing publisher relationships, client engagements, and production processes. The ideal candidate will drive the content strategy team to deliver award-winning, best-in-class content solutions for our clients.

Key Responsibilities

Leadership and Team Management:

• Lead a dynamic team, fostering a culture of collaboration, innovation, and professional development.
• Mentor team members, offering constructive feedback and guidance to enhance their skills.
• Manage stakeholder relationships across the Publicis Groupe to develop and deliver content solutions aligned with business objectives.

Client Management:

• Collaborate closely with clients to understand their needs, ensuring content strategies align with their business goals.
• Build and maintain strong client relationships to ensure satisfaction and foster long-term partnerships.
• Identify and pursue business development opportunities to expand strategic accounts within the group.

Content Strategy:

• Independently conduct analysis and develop insights and strategies to address clients' content gaps.
• Drive the creation of impactful, thought-provoking content across various platforms and formats.
• Establish and uphold high creative standards, ensuring all work is conceptually robust and aligned with client branding.
• Oversee the development and execution of content that distinguishes itself in a competitive landscape.

Production Oversight:

• Manage the production process from concept through post-production, ensuring quality and efficiency.
• Collaborate closely with project management and media teams to meet client guidelines and expectations.
• Maintain project budgets, ensuring profitability while delivering exceptional results.

Communication and Business Culture:

• Facilitate clear and timely communication within the team and with external stakeholders (clients, vendors).
• Promote the sharing of learnings, ideas, and best practices through the development of case studies.
• Contribute to broader company and departmental initiatives, aligning team efforts with overall business objectives.

The individual will contribute to Bank sales acceleration for Visa Direct in Asia Pacific.  This is a unique opportunity to be part of building a new ecosystem in the fast-moving world of payment and one of the key growth pillars in Visa Commercial and Money Movement business.

This role will be responsible for working with in-country sellers to achieve sales targets and accelerating growth of Visa Direct across the region.  The candidate will be working in an agile environment, so this person must be passionate, driven and proactive in driving client conversations, and opportunities in achieving our goals.  Visa is an organization that emphasize on collaboration, and teamwork, a matrix organization, the person must be able to work along with both functional managers, however, maintain the ability to drive conversation both internally and externally to ensure Visa achieve a positive and right outcomes for our customers and stakeholders.

Organizational savvy and interpersonal skills are critical, as we interface with specialized product groups, financial institution sales, merchant and acquiring sales, client consulting, marketing and corporate communications, legal, and finance to coordinate the end goal of achieving aspirational objectives.

What we expect of you, day to day:

• Achieve annual sales goals of Visa Direct, in partnership with local sales and account executives
• Working with individual market sales as specialized seller to help customers further understand product value proposition and building business cases
• Develop sales strategy for sales acceleration, including determining high potential client targets, use cases, verticals, etc.
• Work with cross functional partners across the region to ensure we have what we need to be successful with our clients
• Work with Visa Direct Solutioning and Product teams to develop the go-to-market strategy and ensure we have the right value proposition and product construct to meet client needs
• Work with Marketing to ensure our client facing materials are excellent and help accelerate the learning and sales process
• Work with Communications to share progress and growth to external audiences through a communication plan, PR, conference events, etc.
• Work with Finance to ensure appropriate deal structure, modelling and approval process are in place
• Work with Legal to ensure client contracts that drive to successful outcomes for both Visa and our clients
• Ensure in-country sellers are equipped and able to sell Visa Direct to clients, and work with the training liaison to drive ongoing sales training for the in-country sales team so they are equipped with the knowledge
• Help sellers trouble-shoot and overcome client objections
• Develop and execute a process to capture client feedback on product and value-added services, and socialize with other Visa teams, in particular the Visa Direct Platform team