about the job

• Oversee all aspects of component repair operations for Commercial Engines business
• Product portfolio comprises of commercial and military aircraft engine parts repair
• Drive operational excellence and be accountable for engine on-time delivery and contractual TAT, cost
• control, productivity hit-ratio metrics as well as quality and safety compliance
• Plan and control repair production as well as allocate manpower and resources
• Manage component repair revenue hours
• Ensure compliance of quality standards and regulations
• Lead in customer focus teams to liaise with customers
• Provide leadership and guidance to production team
• Lead Continuous Improvement/ Kaizen /Digitalization /Automation initiatives

skills and experience required

• Bachelor's in Mechanical/Aeronautical Engineering Degree or equivalent
• Knowledge and experience in aircraft engine workshop practices and MRO of gas turbine engines
• Knowledge of aviation authority regulations (CAAS, FAA, EASA, CAAC)

If you are interested in the position, kindly send your CVs to sean.ho@randstad.com.sg

Please include your availability, expected salary and reason for leaving your current job.

We regret that only shortlisted candidates will be contacted.

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

WongPartnership is a top-tier law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.

The firm’s continued success in Singapore and across the region is underscored by support from its legal and professional support staff. We provide our staff with an interesting work environment, enriched with training and career development opportunities.

We are looking for a highly motivated individual to join a high-performing team with the ability to thrive in a fast paced and challenging professional services environment.

We have the following new role opening:

Legal Technology Manager

We are looking for a highly motivated individual with experience in contracts and project management who has an interest in building and developing relationships within the legal tech ecosystem to join our Legal Technology team. The team sits within our Knowledge, Innovation and Technology (KIT) department and works closely with lawyers to enhance the firm's process efficiencies and external offerings to clients with new legal technology services and solutions.

The Legal Technology Manager will take ownership of all aspects of a variety of different types of projects and be committed to increasing and championing tech adoption by lawyers across the firm and support the firm's innovation agenda.

Key Role:

The primary responsibilities of the Legal Technology Manager will be to look after the firm's legal technology initiatives to ensure successful execution and assist in the overall strategic direction of the technology roadmap as part of the larger KIT & Technology team strategy. This includes the following:

Legal Technology Contracts Management

• Draft and review legal technology vendor-related agreements at various project stages
• Negotiate and align contractual terms with vendors and their respective legal teams to meet the firm's agenda for fresh contracts and/or renewals
• Be the point of contact for all contractual matters relating to the legal technology agreements
• Keep contractual records and maintain all legal documentation, as well as monitor and report on costs and fees on an ongoing basis
• Exercise good judgement required to address legal issues and risks relating to contractual obligations and deadlines for escalation to management

Project Engagement

• Work with practice groups, in conjunction with the Technology Department, to scope, manage, and deliver specific legal technology projects
• Evaluate, test, train, implement, deploy, administer and support the rolling out of legal technology solutions
• Coordinate all relevant workstreams and manage multiple legal technology projects from start to finish of the technology life cycle
• Provide timely updates on potential risks/issues to the project team
• Co-ordinate and conduct legal technology product demonstrations to internal stakeholders at various stages of the project lifecycle as needed
• Encourage and monitor adoption and usage of the legal technology solutions

Knowledge and Event Management

• Organise and run technology related workshops and other events for the firm
• Conduct and/or facilitate annual and ad hoc training sessions for lawyers and staff with respect to each of the adopted legal technology solutions
• Facilitate and co-ordinate and product demonstrations and training sessions by vendors for the firm
• Create training materials and videos
• Plan and operate certain legal technology related signature events, both virtual and in-person including content, format, logistics, venues, speaker management etc.
• Plan and circulate product updates and marketing communications and related information surrounding legal technology projects for launch and at key points during the technology lifecycle.
• Ensure the relevant stakeholders are kept up to speed with legaltech news and developments
• Attend relevant seminars and legal technology events to keep up with legal technology trends and developments within the industry and build a network

Business partnering

• Develop and manage working relationships with new and existing legal technology vendors
• Engage senior stakeholders involved in innovation change across all business divisions and functions
• Develop and maintain successful internal and external business relationships in order to understand existing and emerging business needs and opportunities where legal technology is applicable
• Identify challenges which can be solved using legal technology and implement those solutions accordingly
• Communicate goals, requirements, and business needs with the development team and stakeholders
• Conduct and/or facilitate feedback sessions and surveys for users to align the firm's innovation and technology strategies with practical needs

Skills Required:

• LLB is ideal or undergraduate degree with 4-6 years of work experience in related sector, ideally in a law firm or technology services company
• Ability to manage multiple projects at a time
• Excellent presentation and communication skills, both written and oral
• Ability to work independently and willingness to work hands-on to achieve objectives
• Ability to cover a wide subject-matter range and difficulty level of tasks from thinking strategically to troubleshooting detail
• Highly developed interpersonal skills
• Sound commercial acumen
• Aptitude for and experience of creating, managing, motivating and developing teams and individuals in a project or other business setting
• Tech savvy with ability to pick up new skills quickly

Experience Desired:

• Experience in managing legal contracts
• Prior experience in using legal technology is highly advantageous
• Experience organising and facilitating workshops or similar events
• Experience training within a professional services environment
• Experience in project management roles
• Understanding of how a lawyer operates on a day-to-day basis
• Knowledge of key steps in an IT project process is highly advantageous
• Knowledge, and experience in compiling executive summaries and status reports for consumption internally and externally

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

You may visit our website at www.wongpartnership.com for more information.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

Please do not send us your personal information if you do not wish your personal information to be used in this way.

The Company

My client is leading player in the Marine industry, currently hiring a Finance talent with strong understanding of IFRS and SEC regulations as well as SOX compliance to join the team.

Requirements

• CPA/ CA, Degree qualified from NTU, NUS, SMU or reputable universities
• Prior Big 4 background can be helpful
• Must have exposure in a US listed company with strong understanding of IFRS and SEC regulations as well as SOX compliance
• Good reporting writing and communication skills
• Traits:Mature, team player, detail oriented, meticulous, proactive and results-driven

Job Scope

This position is an individual contributor, reporting to the Head of Financial Reporting. The successful candidate will be responsible for preparing and filing financial reports in compliance with US SEC guidelines. You will review financial disclosures, provide guidance on complex accounting issues including impairment assessments, revenue recognition etc, and be the primary point of contact for SEC reporting. You will coordinate and collaborate with various stakeholders, such as legal counsel, Board of Directors, auditors, accounting team in the course of your work, and ensure integrity of financial reporting is maintained.

Apply Today

Please send your resume, in WORD format only and quote reference number GH12812549, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence No: 07C5595 | EA Registration No: R1217737

• Formulate financial goals, policies, and operational procedures for the company and report to the general manager and board of directors as authorized.
• Improve the organizational structure of the company's financial system, define positions, clarify responsibilities, ensure financial accounting quality, reduce operational costs, streamline information flow, and enhance work efficiency.
• Describe the company's operational goals financially, providing a basis for management decisions, regularly review and assess operational risks, and take effective preventive measures.
• Enhance the internal financial management and audit system, lead the formulation of financial strategy, manage finances, and oversee internal controls.
• Coordinate with government departments (banks, industry and commerce, taxation, statistics, and audit) to protect the company's interests.
• Review financial statements, submit analyses and management reports, participate in investment project analysis and decision-making, track financial indicators, identify operational issues, and provide decision-making support.
• Collecting financial data from diverse sources, including databases, spreadsheets, surveys, and external APIs, with a focus on accuracy and completeness.
• Analyzing financial data to identify trends, patterns, and correlations that contribute to informed decision-making processes within the organization
• Developing and presenting comprehensive reports, dashboards, and visualizations to communicate analysis results effectively. Translating complex financial data into clear and actionable insight
• Addressing business challenges through the application of data-driven insights, collaborating with cross-functional teams to devise effective solutions based on analysis outcomes.
• Ensure the efficient operation of the company's financial system, actively organize annual operating/budget planning, including capital and regular operations.
• Based on the company's actual operations, develop effective financing strategies, utilize various financial means, and maintain an optimal capital structure.
• Complete ad-hoc tasks assigned by the board of directors and the general manager.

The Requirements

● Legally authorized to work in Singapore without work/employment visa sponsorship.

● Bachelor's degree in Finance, Accounting, Statistics, Economics, Mathematics, Computer Science, or a related field.

● Minimum 4-5 years of relevant experience in similar field.

● Familiar with Microsoft Suite, Adobe Acrobat and other office software.

● Proficiency in data analysis tools and programming languages, such as SQL, Python, or R.

● Experience in BI and visualization tools: PowerBI/Tableau, Streamlit, is preferred.

● Strong knowledge of statistical analysis and machine learning techniques relevant to financial data.

● Proficient in English and Mandarin to liaise with China's stakeholder and counterpart.

● Possess strong interpersonal skills, organized, resourceful and good problem-solving abilities.

● Able to coordinate and communicate with multiple stakeholders in a dynamic atmosphere and comfortable working in a startup company

Working Days: 5 working days ( 1 weekday off, 1 weekend off )
Working Hours: 11am - 9pm
Working Location: Nearby Maxwell MRT
Salary: $ 7000 to $ 8000

Requirements:

• Possess at least a Tertiary education certification
• At least 5 years of working experience in the fine dining Michelin Restaurant is required for this position
• Preferably in senior roles in F&B / Restaurant service or equivalent
• Required to work 6 days work week and able to work on weekends and Public Holidays
• Excellent hygiene standards
• Ability to work at flexible hours and on weekends

Job Responsibilities:

• Managing and oversee daily operations and ensure compliance to operations standards and procedures
• Managing restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances
• Plan weekly schedule planning and daily team floor plan
• Hires, trains and provide on-going communication to staff and deliver first-class service to customers
• Propose staff changes in assigned areas, including hiring, promotion, demotion and vacation leave
• Maintain safety requirements in the restaurant
• Handles customers' feedback promptly
• To comply ad-hoc with all the admin and paperwork requirements
• Assist and support any other relevant business duties and responsibilities as and when assigned by the Management.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Our client, a well established Retail Chain, is currently expanding and looking for a few openings for their outlets to join their team.

We are seeking for a proactive and dynamic Senior Store Manager to lead a team of sales associates and ensuring exceptional customer service and achieving sales targets.

Responsibilities

• Overseeing day – to – day operations of the stores.
• Ensuring compliance with company policies and procedures.
• Lead a team of sales associates by training, motivating, mentoring and providing feedbacks to ensure they deliver sales targets and key KPIs to maximize company achievements.
• Maintaining accurate stock records, performing visual merchandising displays, and monitoring sales progress.
• Developing and implementing sales strategies to achieve targets.
• Planning and executing marketing initiatives to attract customers.
• Analysing financial reports and performance metrics.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintain outstanding store condition and execute visual merchandising brief in a timely and effective manner in accordance with company expectations.

Requirements:

• Minimum GCE O ’level or equivalent required; a degree in business or retail management is preferred.
• Previous experience in retail, such as assistant manager or supervisor roles, is highly desirable.
• Minimum 5 years in retail industry with minimum 3 years in the Store Manager role. Understanding of retail operations, sales techniques, merchandising, and customer service principles. Familiarity with inventory management and retail software.
• Proven track record in achieving sales targets, analysing sales data, and implementing strategies for growth. Financial management skills and knowledge of budgeting and profitability analysis.
• Willingness to work flexible hours, including weekends and holidays. Adaptability to changing circumstances and multitasking, effectively.

We regret to inform that only shortlisted candidates will be notified.

Reg No: R1879595

Job Description

To be able to manage and execute the company projects in building construction which covers:

• Ability to oversee the entire process and knowledgeable in project management relating to all operational and administration procedures.
• Carry out project planning, cost control and project documentation.
• Provide the direction in construction planning, coordinate works with sub-contractors, Client and Consultants to ensure overall construction progress based on schedule of works.
• Ensure timely and smooth progress of works.
• Ensure quality of works is achieved and safety & environmental regulations are complied with.
• Ensure project activities complied with the Company’s ISO system.
• Lead a team of project staff.

Job Requirements

• Possess a degree in Civil Engineering or Construction Management with at least 8 years of relevant working experience preferably with main contractor.
• Good people management skills to coordinate between the various disciplines and teams on the project.s.
• Good people management skills to coordinate between the various disciplines and teams on the project
• Possess good problem-solving skills.
• Bilingual in English & Mandarin in order to communicate with Chinese speaking counterparts.

ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Join the Innovative BytePlus Team

As part of BytePlus, you'll help enterprise customers build what's next for their business. Leveraging Bytedance's cutting-edge technologies, we are devoted to developing innovative products and solutions to shape the future. We help our clients to focus on what truly matters. Centering on innovation and excellence, we create gamechanging solutions that help businesses to unleash their potential. You can help us to achieve our mission.

1. Provide guidance and strategic consultation to different parties and improve the cohesion among them；

2. Provide analysis and insight; build business models on key strategic questions for the organization；

3. Make presentations to senior management and other internal teams and clients on various topics including strategic direction and long term plans

4. Build account plan & roadmap for expanding business opportunities for AI Technology Products ；

5. Major accountabilities include responsibility to manage projects cross-functionally；

Qualifications

1. Able to conceptualize broadly yet enjoy operating at a hands-on level. Able to see both forest and trees；

2. Able to set priorities and manage multiple initiatives independently while leveraging cross-functional resources；

3. Innovative and risk taking with strong strategic problem solving skills；

4. You think about the strategic business goals and work to ensure our team works toward those goals；

5. 5+ years work experience at international management consultancy or tech company; bonus if you also bring top start-up experience；

7. Proficient in both English and Chinese as this role works closely with external stakeholders

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Join the Fast-Growing BytePlus Team

BytePlus is one of the newer Business Units formed to serve global enterprise customers with our leading technology solutions. As part of the BytePlus Team, you help enterprise customers build what's next for their business. Leveraging Bytedance's cutting-edge intelligent technologies, we are devoted to developing innovative products and solutions to shape the future. We empower our clients to focus on what truly matters. Centering on inspiring innovativeness and excellence, we create life-changing solutions that impact lives around the world. You can help us to achieve our mission.

Responsibilities:

- Partner the business in terms of planning, systems optimization and driving operational cadences

- Play a critical role in driving Lead to Cash process

- Drive business insights, measure ROI, and access risks

- Partner with BI to streamline and standardize reporting needs

- Build and run Sales Incentive Programs

- Strong advocate for best practices and change management

- Be an integral member of the Sales Operations team where our success is measured by the success of the business

Qualifications

- Bachelor's Degree in Business, Finance or a quantitative field of study

- Self starter with at least 5 years of business partnering experience

- Well versed in CRM and lead-generation systems such as Salesforce, etc

- Experience with BI systems such as Tableau and/or SQL is a plus

- Proficient in English and Mandarin as this role requires interactions with customers across multiple geographies and timezones

- Adventurous and capable of navigating through ambiguities in a high-growth environment

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Premier Relationship Manager (Offshore).

Principal Responsibilities

• Focus on nurturing and activating portfolio of clients to fund up to Premier Balance
• Encourage and educate clients to adopt a Digital First approach with focus on minimizing in branch activities while educating customers to transition to digital and remote channels (For low value activities)
• Working closely with other members of the Wealth Management team, such as investment, insurance, treasury specialists to provide holistic solutions to our onshore banking premier clients
• Provide premier clients with regular market updates, endeavouring to understand our clients’ financial needs and recommending appropriate wealth management products accordingly
• Provide financial planning and advisory services aligning to clients’ needs and investment profile
• Embarking on a proactive relationship management to strengthen and deepen relationship with existing customers, hence building a strong foundation for customer growth
• Ensure coverage of all relationships through client’s engagement, risk profiling and financial planning
• Understand customers’ banking and financial needs and recommend suitable solutions to meet these needs
• Fulfilling clients necessitates while providing an exceptional client experience is the expected behaviour from all our employees and it will be measured by specific metrics
• Compliance, Risk & Control
• Ensure that KYC/AML and other compliance norms are strictly adhere to
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding the bank, its clients and assets by driving compliance with applicable laws, rules & regulations adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications

• The successful candidate has strong academic qualifications and over 1 year of work experience in Wealth Management with a proven track record of managing clients’ portfolio (Personal/Premier banking)
• Strong understanding of financial markets and investment products
• Strong interpersonal relationship skills to be able to work individually as well as to collaborate with stakeholders to meet the needs of these clients
• Highly driven and possess the ability to succeed within a challenging environment
• Outgoing disposition, well-equipped with good communication and interpersonal skills
• Down to earth and resilient individual with an entrepreneurial and collaborative mindset who is able to work independently and in a strong team environment
• Highly driven to excel and be able to thrive within a challenging environment by effectively recognizing customers' personal banking and wealth management needs

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role, please contact the recruiter for this role.

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JPRS

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

5k2024RMSG

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Job Requirements:

Developing Communication Strategies

• Create and implement comprehensive communication plans aligned with the organisation's goals and objectives.
• Define key messages and ensure consistent communication across various channels.

Brand Management

• Uphold the standards of the ISCA brand identity through brand education, brand compliance enforcement, training and ensuring consistency in messaging, visuals and tone.
• Monitor market trends and competitor activities to identify opportunities for brand enhancement.
• Adopt industry best practices, optimise creative processes (including lead times, submission formats, approval processes, etc), update brand guidelines, and implement new initiatives as part of our brand innovation commitment.

Content Creation and Management

• Provide communications counsel and create compelling content for various platforms, including press releases, social media, website and other communication channels.
• Collaborate with various departments to turn insights into powerful, relevant, and insights for content creation.
• Support the creation and timely delivery of our weekly e-newsletter to our members, including coordination with content owners, IT & newsfeed agencies.
• Support the production of our Annual Report, including planning, content creation, coordination with internal and external stakeholders, liaising with agencies, and project management

Media Relations

• Cultivate and maintain relationships with media outlets, journalists, and influencers
• Coordinate and manage media coverage, press conferences, and interviews

Social Media

• Oversee ISCA's social media presence and engagement to build a strong online community.
• Advise team on Social Media initiatives.
• Channel Management: Develop strategies and execute content for the Institute’s social media platforms including but not limited to LinkedIn, Instagram, Facebook, Tik Tok, and YouTube
• Stakeholder Management: Collaborate closely with internal stakeholders including the management team, other departments, and external partners to ensure the integrity of our channel content
• Set up SOPs and conduct workshops on social media best practices
• Monitor industry trends and stay up-to-date with social media best practices and emerging platforms

Others

• Guardian of ISCA’s Communication Policies and SOPs
• Maintain the team’s Power BI dashboard
• Assist with team’s reporting, budget and invoice management
• Generate media monitoring and social listening reports

Job Requirement

• Degree/diploma in mass communications or new media.
• 5 to 8 years of relevant experience
• Several years of experience in communications, public relations or branding with a proven track record of successful campaigns.
• Excellent written and verbal communication skills, with the ability to craft engaging content that resonates with the target audience
• Strong analytical skills, with the ability to make data-driven decisions
• Knowledge of social media platforms, including Facebook, Instagram, LinkedIn, Tik Tok and other relevant platforms, and their best practices
• Familiarity with tools such as Meltwater, Salesforce, Hootsuite, Meta Business Suite, LinkedIn Campaign Manager
• Creative, resourceful and meticulous individual who can meet work objectives independently
• Collaborative mindset with the ability to work effectively with cross-functional teams.
• Able to work independently with strong organisational skills to manage multiple projects and priorities
• Agile and able to thrive in a fast-paced environment

The Company

Our client is a renowned infrastructure and logistic company with global presence across 25 countries . They are currently recruiting for a seasoned Senior BD Manager for Strategy Investment and M&A to drive M&A and strategic expansion for their continuous growth plan in the South East Asia region. This is a strategic business partnering role working directly with c-suit stakeholders.

The Role
Reporting to the Head of Business Development, you will be taking charge of end-to-end M&A deals and business development and investment opportunity across SEA region. You will be driving market penetration strategy toward the region and establish relationship and networks for business expansions. You will be involved in market research, industry analysis, due diligence and building financial models. Working closely with C-Suit senior stakeholders to perform business reviews and support strategic business plans and investment decisions. This role may require overseas secondment to the SEA region for business development purposes and travelling of 30-50% in the region.

Your Profile
To be a successful candidate, you must be

• Degree qualified in Economics/Finance/Accountancy. CFA/CPA will be a plus.
• At least 8-10 years of M&A, corporate finance experience.
• Ability to converse in Bahasa Indonesia and work with Indonesian counterparts
• Prior experience in infrastructure/Logistic/Engineering/Utilities with regional exposure is highly preferred.
• Preferred candidate who has worked with joint-venture partners as well.
• Additionally, strong communication skills is required to drive business partnering and must be able to influence business stakeholders.

Apply Today
Please send your resume, in WORD format only and quote reference number EH12650869, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence No.: 07C5595 |EA Registration no.: R1770520

The Manager, Continuing Education & Enrichment adds value and contributes to the growth of the Continuing Education and Enrichment Department by being forward-looking well-informed of the emerging trends in the Training and Education sectors. The incumbent must possess strong industry and business acumen to maximise opportunities for growth.

• Develops sustainable programmes for upskilling the professional capabilities of individuals in our community and prepare them for career resilience.
• Develops sustainable enrichment programmes which promote critical thinking and problem-solving skills, improve children's ability to concentrate, and make learning more meaningful, valuable, and rewarding.
• Designs assessment processes, manages accreditation and certification processes and identifies opportunities to enhance curriculum effectiveness.
• Builds new profitable income channels for all programmes

Pre-requisites:

• Passionate about continuous learning for both adults and children
• Skilful and knowledgeable with the various funding schemes from the public agencies, and the use of Training Partners Gateway (TPG) and online learning platforms such as Teachable and Udemy
• At least 4 years of hands-on working experience in curriculum development, education and training sector
• Independent and confident in using digital and web technologies to conduct trainings, webinars, seminars and etc
• Ability to write business and marketing proposals
• Has initiative, resourceful, good interpersonal skills, analytical, detail-oriented and creative in publicity
• Ability to follow through programmes and projects implementation
• Must possess the ACTA/ACLP and DACE qualifications and/or a Degree/Diploma in Early Years Education
• Proficient in Microsoft Office Applications

The Global Compliance Management Services - Centre of Excellence (CoE) is seeking to fill a full-time role of senior tax PMO. The candidate should have tax background and experience on the asset management industry. Candidates for this position will be capable of understanding technology at an intermediate level and leading internal projects (Medium to large) from conception through to the successful delivery of the project. The role will work within the Global Tax Compliance and Transformation team at the direction of the GCMS CoE or their delegate based in Singapore. The role is designed to afford the right candidate with the opportunity to learn many facets of the Tax business and engage internally and externally with clients. The breath of the role will also require someone with the ability to easily adapt to the ever-changing tax environment and to be flexible in the work required by the role. This is an exciting opportunity for someone who is ready for a challenge in a fast-moving role, working together with multiple teams.

KPMG’s Global Tax Compliance and Transformation team is specifically designed to help clients achieve cost-efficiencies and gain better process control and visibility. The team has been established to support the growth of KPMG’s tax compliance service offerings. The aim of the team is to drive the implementation of internal and external initiatives within the Global Tax Compliance and Tax Transformation arena and ensure high quality on-going services are provided to several our clients. As part of the transformation team, this role will support 5 main strategic goals:

1. The first goal will be to support the building / development of the internal operational processes. These internal projects will be critical to developing the foundation and the integrity of the services which can be delivered.
2. The second goal is to lead and implement the transition initiatives for new clients in various countries and regions. Intention is to ensure a consistent delivery model, which includes the preparation of standardized data packs, process maps, RACI, Local transition packs and all the activities necessary to conduct transition in an efficient manner. The candidate will be able to leverage the KPMG transition toolkit and methodology implemented by KPMG for these purposes.
3. To support with the PMO function by leading the coordination activity of compliance obligations of existing clients, supported by enabling technology and respective delivery centers.
4. Fourth, the role will be to serve as a liaison with other parts of Global Tax Compliance and Tax Transformation, most notably the technology team responsible for technology landscape
5. Finally, the role will be required to support business development activities to support the broader transformation team agenda and growth of Global Tax Compliance client base and targeting and Go-To-Market strategy.

As a manager consultant level, the ability to effectively deliver the above services in a timely manner, of high quality, whilst keeping the broader team informed will be critical to your success. Strong communication both written and verbal are mandatory to the role. You will need to work collaboratively with other parts of the business and support the team as required in completing their tasks. To be successful you will need to have a ‘proactive’ approach to completing your work and supervising your peers’ work.

As such we are looking for professionals with previous experience (+6 years). Accounting and tax background in a plus. These professionals will have some specific goals around this competence, namely:

• Demonstrable project management or operational management experience
• The ability to engage across many levels of the client organisation and the ability to confidently interface across KPMG Global Tax Compliance network
• The ability to understand and pursue tax opportunities, tax offerings, how they are implemented and the technology that underpins them
• The ability to lead and support as requested internal projects to uplift Global Tax Compliance and tax transformation capability and most importantly, the ability to train other members of the team and share best practices based on experience
• The ability to support business development activities and lead other market facing activities that contribute to the winning of new engagements that support our clients to deliver their transformational objectives (i.e. Competitor intelligence initiatives, develop Go-to market initiatives, etc.)
• The ability to demonstrate logical processing of understanding an issue or project and developing a plan and overseeing its implementation to achieve the expected outcomes.
• The ability to set milestones, track, and report on status of compliance obligations to efficiently coordinate existing global tax compliance projects to support with the PMO function, as needed.
• In addition, as part of KPMG, you will need to complete annual requirements such as goal setting, timely completion of training and other KPMG specific activities.

Skills/ Knowledge and Experience:

• Bachelor’s degree, Minimum 5 years work experience, with demonstrable project management experience on managing client portfolio and technical acumen.
• Preference for previous experience in similar roles. Needs to be able to operate in environments where there is uncertainty. Needs to quickly identify how work should be delivered and plan for its delivery with any known constraints such as pricing, skills available and timeframes and maximize the delivery center solution offering. Needs to be able to be articulate with clients, including in written form particularly when communicating on a project, its construct, and its status. Should be a self-starter and able to act with minimal guidance and be able to lead stakeholders through medium projects or process solutions.
• Should have skills to be able to manage all aspects of a medium-large project. The ability to appropriately structure a project for delivery is critical. Ability to identify risks and issues and drive resolution is important. Should possess skills to be able to understand the accounting/tax issues, implementation of technology solutions and other day to day issues. Tax acumen would be favorably considered.
• Exceptional interpersonal skills are a must. This person must be a team player and highly organized, as they will work internally and externally across many dimensions of the business. Important to have good listening skills to understand other points of view, and to be able to articulate these to other parties.
• Precision, reliability and positive attitude is a must.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Overview:

(Summary of the role)

Installation Manager manages team of installers who are responsible for installation. Schedules and oversees the installations. Installation Manager typically reports to Project Manager. The Installation Manager manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets

Responsibilities:

(Describe the important end results of the job, i.e., what has to be achieved and why. Start with the most important and number each one separately)

• Manage and supervise the installation process of various systems and applications.
• Plan and oversee installation projects
• Coordinate with clients and vendors to ensure smooth installation process
• Supervise and manage a team of installation technicians
• Provide training to installation team members and ensure adherence to safety and quality standards
• Maintain records of installation projects and prepare reports on project status
• Recommend improvements to installation procedures and processes
• Resolve installation-related issues and ensure customer satisfaction
• Manages a team of installers who are responsible for installing approved designs.
• Schedules and oversea the installation
• Adhere to contract specifications and established policies and procedures
• Manage day-to-day performance of their jobs
• Ensure project milestones are met and adhering to approved budget
• Extensive knowledge of different cable types and cable containments.
• Addressing with the Site team any non-conformities, audit findings and customer complaints
• Conducting periodic inspections and audits to verify that activities are being performed as specified
• Collaborating with the Site staff to ensure all activities are completed as specified, collecting the records of evidence and certificates of conformance
• Participating in Site Surveys ,Pre-installation meetings and Quality Review with clients
• Support sales during tender on resources required for implementation. Resources includes manpower and cabling effort.
• Provide cable length estimation for either tender support of project implementation.

Requirements:

(Indicate the qualifications, education, associated training, background knowledge, skills and attributes to perform the job competently)

• Bachelor’s degree in a related field or equivalent experience
• Minimum of 5 years of experience in installation management or a related field
• Proven track record of successfully managing installation projects
• Excellent communication and leadership skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and manage multiple projects simultaneously

Job Relationship : Reports to Deputy Head of Communications

A. Job Summary

You will manage, recruit, deploy and motivate caregiver leaders/volunteers for the effective accomplishment of Caregivers Alliance Limited’s (CAL) corporate goals. You are responsible to manage all elements of volunteering within CAL. Your role involves assessing CAL’s needs and meeting those needs through the recruitment, placement and retention of volunteers. You will also establish and maintain good relationship between these volunteers and CAL.

B. Responsibilities

• Bears the overall responsibility for the management of volunteers (caregiver leaders and community volunteers) in CAL
• Research and write volunteer policies and procedures
• Recruit volunteers, understand how they work, develop partnerships and assess their volunteering needs
• Generate appropriate volunteering opportunities and role descriptions based on the needs of CAL
• Ensure volunteers are appropriately matched and trained for a position
• Monitor, support, motivate and accredit volunteers for their work
• Celebrate volunteering by nominating volunteers for awards and organizing celebration events
• Offer advice and information to volunteers and external organisations through face-to-face, telephone and email contact
• Organise profile-raising events to attract new volunteers
• Manage budgets and resources, including the reimbursement of expenses
• Keep up-to-date with legislation and policy relating to volunteering and make any necessary modifications to accommodate changes
• Maintain the volunteer database in the Customer Relationship Management system
• Generate appropriate volunteering opportunities and role descriptions based on the needs of CAL

C. Job Requirements

• Degree in Human Resource or Marketing or related discipline
• Has at least 5 years of related experience in marketing, human resource or related fields
• Possesses good organisational, communication, networking and administrative skills
• Capable of innovative and strategic thinking beyond conventional boundaries
• Proficient in the English Language and has good writing skills
• Has the passion and dedication to work with families and persons with mental health issues
• Displays integrity - sincere in own behaviour and in dealings with others
• Results-oriented and is comfortable in working independently
• Works with others in a collaborative and solutions focused manner to achieve win-win outcomes

ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About the team

Business Platform Product Operation team is devoted to enriching BytePlus cloud business models and continuously helping enterprise customers adaption the cloud to improve their business innovation, reduce their cloud cost and better experience. You can help us to achieve our mission.

Responsibilities:

- Provide operation support to sales teams, end customer and service teams during end to end customer journeys, facilitating user acquisition and great user experience, including user center and product console

- Develop high quality platform related knowledge, including help documents, guidance, video and other types of knowledge transfer.

In charge of training for both internal and external users.

- Capture, consolidate and validates functional requirements from different teams and users.

- Develop and maintain project plans for cross-functional resources, stakeholders, timelines, and dependencies to ensure successful delivery

- Lead alignment with stakeholders, including but not limited to business owners, engineers and designers on prioritization and changes to the website

Qualifications

- Bachelor degree or above, at least 7 years working experience in product management

- Experienced in business requirement analysis and system design of cloud commercial supporting platform (ordering, payment, invoice or contract, etc.)

- Proven product and project management skills

- Strong interpersonal, organizational, and collaboration skills

- Proficient in English and Chinese (spoken and written) as this role will work closely with external stakeholders

- Strong cross-cultural awareness and effective collaboration with global teams

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Join the Fast-Growing BytePlus Team

BytePlus is one of the newer Business Units formed to serve global enterprise customers with our leading technology solutions. As part of the BytePlus Team, you help enterprise customers build what's next for their business. Leveraging Bytedance's cutting-edge intelligent technologies, we are devoted to developing innovative products and solutions to shape the future. We empower our clients to focus on what truly matters. Centering on inspiring innovativeness and excellence, we create life-changing solutions that impact lives around the world. You can help us to achieve our mission.

Responsibilities:

- Partner the business in terms of planning, systems optimization and driving operational cadences

- Play a critical role in driving Lead to Cash process

- Drive business insights, measure ROI, and access risks

- Partner with BI to streamline and standardize reporting needs

- Build and run Sales Incentive Programs

- Strong advocate for best practices and change management

- Be an integral member of the Sales Operations team where our success is measured by the success of the business

Qualifications

- Bachelor's Degree in Business, Finance or a quantitative field of study

- Self starter with at least 7 years of business partnering experience

- Well versed in CRM and lead-generation systems such as Salesforce, etc

- Experience with BI systems such as Tableau and/or SQL is a plus

- Proficient in English and Mandarin as this role requires interactions with customers across multiple geographies and timezones

- Adventurous and capable of navigating through ambiguities in a high-growth environment

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

The Company

Our client, a publicly listed company in the real estate sector, is currently seeking a Corporate Secretarial Manager to join their dynamic team.

The Role

The core responsibilities involve the management of a comprehensive range of corporate secretarial functions for the organization, such as facilitating quarterly board meetings, minutes writing, servicing Annual General Meeting, recording the proceedings, updating statutory records, releasing SGX announcements, coordinating with various parties on producing the annual report, and working closely with corporate service providers, auditors, and lawyers.

Your Profile

You should possess a Bachelor’s Degree in a related field and an Institute of Chartered Secretaries and Administrators (ICSA) qualification. You should have good knowledge of the Singapore Companies Act 1967 and SGX Listing Rules.

Apply Today

Please send your resume, in WORD format only and quote reference number ET12824229, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | | EA Licence no.: 07C5595 | Tan Yee Le (Elise) EA Registration no.: R1330020

Job Description

This position reports to General Manager of Wiz Technologies (S) Pte Ltd. We are committed to a high-performance culture that emphasizes empowerment, quality, continuous improvement and learning.

Roles and Responsibilities

• Applies expert knowledge of information technology and associated leading-edge solutions and strategies related to the client’s business to attain business.
• Develops accordingly a long-term business relationship with the client’s executive management and key decision-makers providing total solutions to the client’s business needs.
• Identifies opportunities and develops managed service solutions. Manages and monitors opportunities through their sales cycles and tracks them through a forecasting process.
• Works with pre-sales solution architects and managers to ensure that appropriate quantity and quality of technical and services resources are deployed and the solution can be delivered profitably and successfully.
• Actively seek out new sales opportunities through cold calling, canvassing, networking and social media.
• Prepare and deliver appropriate presentations and demonstrations on Company products and services.
• Maintaining accurate customer records and maximizing returns from existing contracts
• Setup meetings with potential customers to understand pain points for sharing with the internal team.
• Forecasts tactical and strategic business opportunities.
• May perform other related duties as required and assigned

Requirements

• Minimum 3 to 5 years experience in Sales for Managed Services contracts for IT Infrastructure, Cloud and/or SaaS.
• Proven ability to precisely manage and forecast a complex sales process.
• Strong interpersonal skills; can quickly build rapport and deliver compelling, persuasive arguments to an executive-level audience.
• Excellent verbal and written communication skills.
• Able to work under pressure
• Able to work as a team preferred
• We welcome fresh graduate and career converter who has strong interest in technology sales as career

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Participate in all sales activities in line with the sales and marketing plan to exceed hotel revenues and target.
• Acts as the main liaison person between clients/ planners, and the hotel operational departments, for all event & catering logistics from planning to execution to after-sales stages.
• Promote and sell all functions of the catering and events to achieve the optimum departmental revenue targets
• Procures new business for the hotel by establishing leads from internet, printed materials, relevant industry documents and follow ups. Establishes and continuously updates mailing lists/database
• Secures repeat business for the hotel by maintaining contacts with travel agencies, professional conference organizers / associations, destination management companies, commercial houses, government bodies, and corporate accounts, through personal sales calls, telephone contacts and written communications.
• Promotes the hotel as often as possible through entertaining, conducting site inspections, tour familiarizations & hotel presentations, etc. Organizes and attends major sales/ PR related functions, and/or trade shows.
• Analyses historical & other statistical information; and use this information when developing strategies, comparing industry practices vs. hotel’s practices. Keeps aware of trends, systems, practices for rates, package details, audio visual equipment, IT & communication systems, etc. through trade literature, hotel show and site visits.
• Creates and implements special programs / packages / promotions to achieve greater productivity through

- Increasing average rate per cover

- Increasing occupancy (Maximize Utilization of Function Space)

-Increasing business volume during non-peak periods

- Upselling and maximizing food and beverage banqueting sales, room rental, AV & miscellaneous revenue.

• Provide after-sales service and to ensure all guests’ feedback are brought to management’s attention and communicated with the respective departments necessary for proper handling. Ensure that all negative feedback are reviewed, investigated and follow-up action is initiated
• Attends & conducts event briefings, Banquet Event Order (BEO) meetings, Pre-Con meetings, and any other meetings as needed to discuss event arrangements to ensure a seamless event execution
• Handles all administrative work and updating of files on the following Catering Sales matters
• To perform any other duties that may be assigned by the Management

• Handle assigned customer portfolios effectively.
• Secure a high level of customer satisfaction by establishing a good rapport and trust with the customer.
• Explore new business opportunities as per sales plan.
• Accountable in a regional role as a focal point for assigned account.

Requirements:

• Diploma and above
• At least 5 years of sales & marketing experience in semiconductor equipment.
• Good knowledge in Machine Vision Process
• Comfortable to travel extensively.
• Strong customer service orientation with excellent networking and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

(Freight forwarding)

5 days, 9am- 5.30pm

Address: UE Square Singapore 239920 (Fort Canning)

Salary: up to $7000 + Transport allowance + $120 phone allowance + Uncapped Commission

Job scope:

• Improve company’s market position and achieve financial growth
• Meet and exceed objectives through the development of new businesses, coordination of Business Development shipments and existing business penetration
• Identify target customers, initiate own sales calls, pursue them and ultimately convert them into clients
• Working with Finance and Indoor Sales team on payment issues and follow up on payment with clients
• Build and maintain a pipeline of business
• General profit in line with set KPIs
• Prepare sales planning, and forecasting activities
• Sourcing of rates from carriers, hauliers, offices and worldwide agents
• Interact and maintain relationship with subcontractors like carriers, coleaders and trucking companies etc
• Maintain effective teamwork with members of the Indoor Sales, Business Development team and other functional teams
• Meet and exceed objectives through the development of new businesses, coordination of Business Development shipments and existing business penetration
• Support the sales strategy set by the Head of Business Development in conjunction with the Management
• Contributes to team effort by accomplishing related results as needed
• Successfully work across teams (internal and external) to overcome challenges and achieve objectives
• To perform other duties and tasks as assigned
• Adhere to all company policies in areas of Compliance, HSSE&Q, Code of Business Conduct, Employee Handbook
• Reporting and documenting of all sales activities with company’s internal system

Requirements:

• Minimum 2-3 years of hunter sales / business development experience in freight forwarding industry
• Proven track record and good networking with carriers, coleaders and trucking companies etc

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Responsibilities
• Support the HR functions which include, but are not limited to, recruitment and selection; rewards and benefits; staff information system; process re-engineering and automation; HR data analytics and data management.
• Identify opportunities for process re-engineering and automation for greater effectiveness and efficiency.
• Review and streamline HR data management, set up the e-filing system.
• Prepare reports, dashboards and presentations on key HR metrics and workforce analytics to generate insights for strategic decision making.
• Partner with operational divisions as HR Business Partner to enable company to meet our vision and mission.
• Undertake any other ad-hoc duties as assigned, contributing flexibly and adaptively to the broader goals of the department.

Requirements
• Trained in Human Resource, Information technology, IT & Computer Science.
• Experience in Government agencies/public organisations, with knowledge in Workday HR modules, Tableau and/or Advanced Excel Applications is highly advantageous.
• Relevant experience in HR Business Partnering and Employee Engagement.
• Strong passion and knowledge for implementing data management, automation and improving HR processes.
• Possess a can-do attitude, critical thinking and problem-solving skills.
• Good interpersonal skills and able to engage and communicate with key stakeholders at all levels.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.

JOB SUMMARY

The Loyalty Manager is responsible for recognition and engagement of our most valuable Marriott Bonvoy Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Marriott Bonvoy Elite members' journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Marriott Bonvoy Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Marriott Bonvoy Elite benefits program. He/she is also responsible for managing the Loyalty Operations department.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations/guest recognition or related professional area.

OR

• 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Our Marriott Bonvoy Loyalty Program

• Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
• Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
• Adjusts Elite Member status when necessary according to established guidelines.
• Partners with Head Connector to update, appoint and activate connector team on property.
• Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
• Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
• Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

Maintaining Elite Appreciation, Guest Services and Front Desk Goals

• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite members, and redemption stay members on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Assists with energy conservation efforts by monitoring compliance during property tours.

Providing Exceptional Marriott Bonvoy and Property Operations Support

• Provides services that go above and beyond in order to promote Elite and redemption stay members satisfaction and retention.
• Sets a positive example for guest relations.
• Helps employees to provide excellent customer service.
• Assists in coaching and providing feedback to associates.
• Maintains high visibility in public areas during peak times.
• Provides immediate assistance to Elite and redemption stay members as requested.
• Interacts with Elite and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
• Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.
• Maintains complete knowledge of all hotel and departmental policies and procedures.
• Monitors security of public areas of the hotel.
• Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

Leading the Team and Conducting Human Resource Activities

• Provides guidance and direction to subordinates.
• Assists as needed in the interviewing and hiring of other team members.
• Monitors effectiveness of departmental staffing guide.
• Provides training, development, professional discipline, and positive support for all employees within the department.
• Administers performance evaluations for all employees within the department.
• Facilitates departmental strategic planning meetings.
• Direct the performance of staff and follow up with coaching and guidance to praise or make corrections