Responsibilities

• Manage and develop sales portfolio

• Carry out cold calls, sales pitches and presentations

• Attend to customers’ needs promptly

• Coordinate and liaise internally/ externally to execute sales proceedings

• Liaise with customers on operation/ administrative and accounts receivables

Requirement

• Relevant sales work experience/ proven track record (preferably 2 years of experience handling sales account)

• Good knowledge with Microsoft Office

• Good interpersonal skills

• Minimum Diploma

• Good command of English (both written and spoken)

• Able to work independently

Work with line management to provide support and direction in implementing Corporate and Regional EH&S programs and processes, ensuring full compliance with Singapore EH&S Regulations, Carrier Corporate EHS Policy, standards, ISO 45001 standards and ESG goals and objectives.

Plan, develop, and support the implementation of programs, methods, rules, and procedures for occupational safety, health, and environmental protection. The goal is to cultivate a workplace culture that prioritizes safety, minimizes occupational hazards, protects the natural environment, and contributes to the conservation of natural resources.

Provide guidance and support to the team on Quality programs aligned with ISO accreditation and standards.

Key Responsibilities:

As a EHS Manager, you’ll be responsible for:

• Promote an EHS culture and continually enhance EHS awareness across all organization offices.
• Develop and manage the effectiveness of EH&S management systems to meet corporate procedures,local EHS legislation requirements, and ISO 45001 standards, and bizSAFE Star Certifications or equivalent requirements.
• Formulate and oversee continuous improvement measures related to the EH&S Management system.
• Ensure the continuous maintenance and updating of the EHS Management System Policy, Program, and Procedures.
• Drive an internal and external audit/inspection program, including auditor training, audit/inspection result monitoring, and tracking corrective and preventive measures.
• Develop and conduct EHS training and communication programs for all employees.
• Provide monthly reports and analyses of EHS performance to the leadership team.
• Lead and mentor teams to continually improve the Carrier EHS Management System, ensuring the safety and health of our employees.
• Collaborate closely with and support other functions in their improvement programs.
• Assist, support, and provide guidance to line management in all workplace incident investigations, including near misses, dangerous occurrences, occupational poisoning, occupational diseases, unintentional environmental releases, and pollution impacts, while tracking corrective and preventive actions for closure.
• Offer advice and counsel to field operations on all matters related to EH&S issues, programs, and systems.
• Apply field-specific knowledge by working closely with specific departments to develop EHS Training Modules, Job Hazard Analyses, Safe Work Method Statements, and Standard Work for tasks such as Working at Height, Electrical Safety, Control of Hazardous Energy, Lifting Operations, Pressurized Gas, and Contractor Safety Management.
• Emphasize the role in developing and implementing a sustainability strategy that aligns with the company's ESG goals and objectives.
• Emphasize the need for continuous improvement in EHS programs and ESG initiatives, including staying current on industry best practices and emerging trends.

Requirements:

We are looking for people who are good in EH&S. If this is you, get in touch.

• An engineering degree, preferably in Mechanical Engineering or Safety Engineering.
• An internationally accredited certification in EH&S, such as NEBOSH, Certificate IV in WHS, or equivalent, is preferred.
• Specify relevant professional certifications or memberships related to ESG.
• More than 8 years of relevant EHS work experience; EHS management experience preferred in a service organization with global corporations and a multicultural working environment.
• Knowledge of ISO 14001, ISO 45001, ISO 9001 standards and bizSAFE Star Certifications, with experience as a Lead Auditor or Team Member for ISO standards implementation.
• In-depth knowledge of Singapore (national) EHS legislative requirements.
• Knowledge of service, HVAC, construction, and mechanical project processes is preferred.
• Experience in communicating with external parties, including local government agencies.
• Strong interpersonal, presentation, communication, and training skills.
• Ability to work independently and interact with employees at all levels, as well as senior management.

Job Description

1. Handling full spectrum of AP/AR/GL

2. Manage Fixed Assets

3. Manage Inventory Account

4. Involved in Annual Budgeting Exercise and Variance Analysis

5. Liaise with and provide support to external auditors in Audit Works.

6. Handle Statutory surveys.

7. Support Preperation of Full Financial Reports and Other Management Reports.

Job Requirements

1. Minimum 3 years Accounting Experience

2. Strong Proficiency in Microsoft Office

3. Strong Analytical and Problem solving skills. Also detail minded and meticulous.

The Chief Operating Officer (COO) is a senior executive responsible for overseeing the day-to-day administrative and operational functions of a company, ensuring that business operations are efficient and effective in achieving the organization's goals. The specific responsibilities and duties of a COO may vary depending on the industry, company size, and organizational structure, but here is a general overview of a typical COO job description:

● Oversee the user growth operations, helping drive initiatives to grow our long-term business and strategic partnerships

● Identify and manage initiatives to improve operational processes and reduce operational risks.

● Monitor operational and risk metrics and escalate potential issues or anomalies

● Deliver recommendations to upper management that shape company and product strategy through coordinating in-depth market research and synthesizing findings

● Work effectively with cross-functional teams within Operations as well as Marketing.

● Collaborate with partners both internal and external to improve points of failure, resolve partner issues, document all critical processes and drive accountability/performance in line with commercials

● Troubleshoot and solve ad-hoc issues in a timely manner

● Manage the full lifecycle of operations from strategy to implementation.

Requirements:

● At least 2 year of experience in blockchain industry

● At least 10 years of experience in Fintech,reputable internet companies, Operations and/or partner management

● 3 years of management experience

● Keen understanding of financial markets (traditional finance, fintech, venture capital, etc.) and technology

● Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting

● Strong commercial and operational acumen and critical problem solving skills

● Experience in trading operations and asset custody

● Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

● Fluency in English, knowledge of other languages, e.g. Chinese, would be an advantage in order to liaise with stakeholders across the region

● Experience in and understanding of blockchain trading business a plus

● Do something meaningful; Be a part of the future of finance technology

● Fast moving, challenging and unique business problems

● International work environment and flat organisation

● Great career development opportunities in a growing company

Job Description

• Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.
• Answer all incoming calls promptly and effectively in an efficient and professional manner.
• Document all calls and actions taken into system ensuring that all updates and amendments are accurate.
• Follow through and take ownership on all queries from customer where possible.
• Work towards KPI set by Leader.
• Able to work unsupervised and maintain professionalism.
• Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.
• Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace.

Requirements

• 1-2 years’ relevant experience within a call centre working environment in banks / telcos preferred
• Min. Nitec in office administration
• Experience with Microsoft Office and able to demonstrate diligence and meticulous traits
• Possess customer centric qualities
• Good interpersonal & phone communication skills.
• Bilingual in English and Mandarin (to liaise with mandarin speaking associates)
• Able to commence work on short notice
• Strong understanding how subscriber life cycle works
• Passion in learning new skills, product, technical knowledge
• Shows tenacity in finishing, especially in the face of resistance
• Pursues everything with energy, drive, and a need to finish
• Strong team player with strong teamwork capability

Job Purpose

Responsible for accurate and timely recording of Club’s Point of Sales transactions / other miscellaneous receipts, and related matters

Job Duties & Responsibilities

· Ensure daily sales and cash up reports tally with the system

· Check Club’s to cash deposits, PayNow, NETS and credit card settlement against bank statement

· Issue and monitor vouchers

· Post miscellaneous receipts in the system

· Perform surprise cash counts at Club’s outlets

· Record receipts from customers and members

· Collate entertainment claims receipts from users and update the details in excel on a monthly basis

· Engage with internal stakeholders (business units) on POS matters

· Work with Accounts Receivable (AR) Executive on AR related matters such as sending of monthly statement, update of collections in the system, keying in of daily tenants sales etc

· Initiate monthly GIRO collection from members of Club

· Perform monthly GST reconciliation

· Handle members and non-members queries via phone calls or emails

· Creation of vendor in the system

· Ensure that Financial Instructions Manual, accounting standards, financial policies and all relevant statutory requirements and procedures for financial matters are adhered to

· Identify opportunities for improvement and enhancement within financial processes and participate in relevant IT system development or enhancements

· Any other matters as required based on business needs

Job Requirements

· Diploma in Accountancy or equivalent, preferably with 1-2 years of general accounting experience

· Sense of initiative and responsibility with the ability to work with minimal supervision

· Good interpersonal and communication skills

· Analytical and meticulous, a team player

· Able to meet tight deadlines and work under pressure

· Familiar with ERP accounting system or other financial systems

· Proficient with MS Office especially Excel

We regret that only shortlisted candidates will be notified.

A Project Officer position is available in the laboratory of Weibo Gao Lab at the School of Physical and Mathematical sciences, Nanyang Technological University, Singapore.

Job Description:

• Research activities related to Quantum photonics.

Requirements:

• A Bachelor’s degree in either material science or applied physics or relevant subject from well-established universities/institutes.
• Highly motivated in multidisciplinary research with proven experience in Quantum photonics.
• Ability to work independently and in a team.

The College of Science seeks a diverse and inclusive workforce and is committed to equality of opportunity. We welcome applications from all and recruit on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

We regret that only shortlisted candidates will be notified.

a) Carry a positive image while providing professional customer service to all our customers on board the ship

b) Making sure that the team attends to our customer’s request promptly and accurately

c) Monitor the ship’s schedule and ensuring all customers’ orders are delivered on time

d) Liaise between customers and our team for customer’s requirements

e) Ensure items rejected by vessel is returned promptly to vendors

f) Handle customer’s and company’s items with utmost care

g) Check that delivery order is returned to office promptly

h) Ensuring positive customer experience at all times by going the extra mile to exceed customers’ requirements and expectations

i) Assist in collecting the correct amount of cash from customers and submit to finance department immediately

Job Description:

• Order processing duties including but not limited to order entry, order amendments, order status notification, and order expediting.
• Attend and respond to all enquiries and customers’ feedback by telephone, fax and emails on timely manner.
• Provide professional service and advice to customers pertaining to products.
• Preparation of quotation and send to customers by telephone, fax or email.
• Follow-up on outstanding order and perform call-backs to customers if necessary.
• Perform close follow-up and internal co-ordination with customers, logistics and warehouse to ensure timely delivery.
• To liaise at all times with all team members and work as a team to achieve the sales targets.
• Prepare proforma invoice for the accuracy of the orders.
• Any other ad-hoc tasks and duties as assigned.

Job Requirements:

• Minimum “O” / Diploma levels.
• 1-2 years of experience in customer service-related roles.
• Competence in PC skills (MC Microsoft Office)
• Must be a team player, independent, positive working attitude and able to work in a fast paced environment.
• Good communication skills and able to take up pressure.

Who we are:

SN-Riverwood is a company not only with a passion for logistics solutions, but we are also a company hunting for great people to join us in the pursuit of our personal and professional growth.

Our team’s culture strongly embodies and encourage openness in communication and radical transparency in our working environment. The best ideas always speak the loudest, regardless of one’s position or standing within the company.

Our company values are founded upon the tenets of accountability, responsibility, transparency and integrity. We encourage our team to think and dream like a business owner. Empowering individuals on their journey of personal growth ensure that their experience with us is constantly challenging yet reachable and achievable by guidance from the leaders.

We are looking out for driven, disciplined and passionate individuals –willing to (consistently) go the extra mile for the company (and themselves, of course).

Join us in making our dream your reality, in the ever-growing industry, especially with the current time where we are just scratching the surface.

As an Customer Service Officer, you will be responsible for:

• Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy
• Respond to customer enquiries and provide quotations to customers promptly
• Process incoming and outgoing customer’s orders
• Manage daily operations and customer inquiries and requests
• Take orders from customers and coordinate with the various parties to ensure timely delivery.
• Follow up on customer’s requests and scheduled orders
• Generate picking lists and delivery orders for warehouse and transport departments
• Ensure business transaction closure from sales order through issuance of delivery note to invoicing and payment
• Process inquiries and send booking confirmations to customers
• Other ad hoc duties as assigned by the Manager

Requirements:

• Minimum ITE NITEC / Higher NITEC in Logistics / Business studies
• Prior experience in customer service and/or in the logistics industry would be distinct advantages
• Possess good time management & strong interpersonal skills to work effectively in a team.
• Able to execute the tasks independently, multi-task, good follow-up skills and time management
• Able to work in 5.5 days work week (Alternate Saturday after probation)

• Handling, checking, receiving and picking of goods via WMS system in multi-temperature environment
• Ensure accuracy of goods description and quantity upon put away in storage
• Assist in picking and processing all sales order by end of the day
• Proper housekeeping and maintaining of storage area and MHE assigned
• Daily cycle count prompted via system to ensure stock accuracy

Job Details

Location: City Hall

Working Hours: 5-Days Weekdays

Work Type: 1-year Contract

Salary: Up to $ 3,500 per month

What you will be working on?

Project Planning and Coordination

• Assist in the development and implementation of community initiatives.
• Collaborate with team members to set project goals, timelines, and deliverables.
• Coordinate logistics, materials, and resources.

Stakeholder Engagement

• Build and maintain relationships with community members, partners and stakeholders.
• Act as liaison between company and its stakeholders to ensure smooth project execution.

Publicity

• Assist in the creation of promotional materials such as social media content to raise awareness about the initiatives.
• Engage with community members through various channels to solicit feedback and input.

Event Planning and Execution

• Assist in organizing and executing community programmes, workshops, and meetings.
• Ensure all aspects of events run smoothly, including registration, set-up, and clean-up.
• Other ad-hoc duties as assigned.

What are we looking for?

• Singaporean only
• Minimum Diploma inArts Management, Business Administration, Marketing, Mass Communications or Social Sciences.
• Keen interest in the cultural and heritage sector.
• Strong passion for community development and a genuine desire to make a positive impact.

Interested candidate may apply via email to [email protected] (indicating Job ID J43636 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Carmen Tan Huei Mun | R23115837

ScienTec Consulting Pte Ltd (ScienTec Personnel) |11C5781

The Weber group at School of Physical and Mathematical Sciences (SPMS), NTU is seeking a highly organized and driven Project Officer to support laboratory management, technical operations such maintenance of laboratory equipment, as well as day-to-day organizational matters.

Job Responsibilities

• Operation and maintenance of cryogenic and vacuum lab equipment
• Overseeing organization matters such as purchases, stockkeeping, maintenance schedules
• Management of day-to-day operations and organization of scientific meetings

Job Requirements

• Bachelor degree in physics, materials science, or electrical engineering
• Highly organized and structured mindset, proactive thinking
• Excellent verbal and written communication skills
• Ability to work independently but also as part of a team

We regret to inform that only shortlisted candidates will be notified.

Company Overview:

The MCI Group of companies is a vibrant and swiftly expanding entity located in Singapore, with a focus on recruitment and outsourcing endeavours. We are actively in search of a seasoned and driven individual to assume the position of Deputy Chief Operational Officer (COO), overseeing operational processes and strategies in the company.

Why must you join us?

• • Festive Leave
• • Birthday Leave
• • Sponsored Leave for Incentive Trip
• • Incentive Trip

Key Responsibilities:

[1] Strategic Leadership

• Collaborate with the Chairman, CEO, Deputy CEO, and other Senior Leaders/ Team Leaders to develop and execute the overall business strategy.
• Drive the development and implementation of recruitment, outsourcing, and work-pass business strategies aligned with the company's goals. Ensure that the company can achieve both financial and corporate goals.

[2] Talent Acquisition:

• Oversee the managed end-to-end recruitment process, ensuring the timely and effective hiring of top talent.
• Implement innovative and efficient recruitment strategies to attract and retain high-calibre professionals.
• Foster relationships with educational institutions, industry groups, and other talent sources to ensure a robust talent pipeline.

[3] Operation Management:

• Lead the outsourcing unit, identifying opportunities for efficiency and cost-effectiveness.
• Establish and maintain relationships with outsourcing partners, negotiating contracts, and ensuring service-level agreements are met.
• Monitor and evaluate the performance of outsourcing partners to drive continuous improvement.
• Ensure that the operational side of outsourcing is functional and independent.
• Oversea and mentor the operation teams, ensuring that they have the resources and support needed to excel in their role.

[4] Work-Pass Compliance:

• Stay ahead of changes in Singapore employment laws and regulations related to work passes.
• Ensure the company's compliance with all relevant statutory requirements regarding work passes and immigration.
• Work closely with legal and compliance teams to mitigate risks associated with work-pass processes.

[5] Cross-Functional Collaboration:

• Collaborate with other departments such as HR, Finance and Support to ensure seamless integration of recruitment and outsourcing strategies.
• Provide leadership and guidance on workforce planning, ensuring alignment with business objectives.

[6] Risk Management:

• Identify potential operational risks and develop strategies to mitigate them.
• Implement robust contingency plans to ensure business continuity in the face of unforeseen challenges.

[7] Client Relationship Management:

• Cultivate and maintain strong relationships with key clients, ensuring their needs are understood and met.
• Collaborate with the Business Development team to identify new business opportunities and expand the client base.

Qualifications and Experience:

1. Proven experience in a senior leadership role, preferably in recruitment, outsourcing, or a related field.
2. In-depth knowledge of Singapore employment laws and regulations. Must be well aware of MOM Regulations.
3. Strong operational and management skills
4. Excellent interpersonal and communication skills.
5. Demonstrated strong ability to lead and aspire teams to achieve operational excellence
6. Minium 8 ~ 10 years of relevant work experience in these industries.
7. Hands on person who is positive, pro-active and accountable.
8. Business development and handling sales from corporate clients
9. Must be able to represent the company as required, including attendance at industry events and public meetings.

Education:

1. Bachelor’s / master’s degree in human resources, business administration or management.
2. Ideally, it would be preferable to have a background in finance and business management.
3. Need to have CEI (KAH) - BASIC Certificate.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their suitability for the role to [email protected]

About our Company:

We are a leading engineering and construction company based in Singapore. With multifaceted project management capabilities and a strong diverse workforce, we provide a full range of services in engineering, procurement, construction and maintenance of power and industrial plants across the world.

Responsibilities

• Supervise construction works, maintain quality control and ensure that the works are carried out in accordance with the project specifications, design intent, approved drawings and site instructions by the supervising qualified persons
• Ensure that site personnel carry out their work in compliance with the prevailing regulations set up by the building authorities and government agencies of Singapore
• Perform tests to check the quality of materials
• Review project drawings and specifications, and raise any discrepancies and/or potential problems to the appointed Qualified Person and relevant stakeholders
• Attend meeting with qualified persons and relevant stakeholders
• Prepare progress reports
• Work under the control and direction of the appointed Qualified Person(s) when carried out his/her duties for the assigned project
• Any other duties as assigned from time to time

Prerequisites

• Diploma/Degree in Civil & Structural Engineering
• Accredited as a C&S Resident Technical Officer (RTO) by Institution of Engineering Singapore (IES) or Association of Consulting Engineers Singapore (ACES)
• Certificate in BCSS (Building Construction Safety Supervision) or other similar construction-safety certification
• Minimum 2 years of experience as a Resident Technical Officer (RTO)
• Able to read and interpret architectural drawings and details of construction projects
• Project Location: Jurong Island (Transport will be provided at designated pick-up points)

Job Description

A. Business / Management Activity

Operations

• Attend to stakeholders enquiries and process all submitted documents relating to shareholder services
• Receive, check, sort, record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures
• Acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s)
• Ensure documents and forms are replenished
• Promptly, accurately, professionally and courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly
• Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other client / shareholders' instructions
• Support client Shareholders' Meetings - registration and polling services
• Proactive participation in projects
• Proactive participation in User Acceptance Tests
• Proactive updating of clients' information in the appropriate systems

Client Servicing

• Know Your Client by developing an in-depth knowledge of their industry and key contacts
• Develop effective and differentiating servicing techniques that will serve to set us apart in the market and to build and maintain client loyalty
• Proactively contact and communicate with clients regarding needs, experience and preferences according to a predetermined program. File all correspondences.
• Identify opportunities to provide value added services to clients
• Follow and be aware the importance of:meeting current Service Level Agreements (SLAs),
  minimising operational risk,
  resolving queries and complaints are efficiently and effectively with the necessary planning, and
  completing training to facilitate changes to the current environment, new clients and improvements to the service delivery for existing clients
• Escalate problems, errors and omissions to be dealt with immediately and in the most appropriate manner
• Coordinate the change of current business processes, procedures, and external party interactions to facilitate the requirements of new clients. This will involve interaction directly with clients and other Boardroom entities
• Assist Senior Manager / Manager with the communication to all stakeholders at every level internally and externally
• Assist in following up on outstanding and doubtful debts

B. Function - Specific Activity

• Carry out any other duties / projects that may from time to time be assigned by Managers / Senior Managers / Director

C. People Management Activity

• Work in collaboration with SRS colleagues to meet client requirements

Requirements

• Two to three years experience in Share Registry and/or Client Services
• A level / Diploma / Degree from a reputable institution
• You might be required to travel based on business requirements
• Ability to work in harmony with co-workers
• Drive for results
• Determination and persistence
• Eager and willing to strengthen knowledge base and skills
• Flexible, honest and loyal
• Strong business acumen
• Technical competency
• Work ethics
• Resourceful, meticulous and detailed
• Positive disposition and can-do attitude

Job Descrption

Reception

• Receive documents at reception
• Open and record the documents in system
• Date and time stamp all documents
• Receive shareholders, technicians, courier, crown staff etc and attend to their queries.

Admin

• Ensure all documents received on a daily basis are delivered to the Teams’ trays timely.
• Coordinate with CAD on the department’s behalf, the collection and dispatch of documents to CDP, Agent Banks or clients.
• Promptly, accurately, professionally & courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly.
• Maintaining of department’s spilt operations.
• Regular monitoring of “srsproxy” email and “srsclientservices” email
• Processing all proxy forms accordingly received by hand, mail and email into the proxy register on timely manner.
• Updates of meeting fees to Gemms for revenue monitoring
• Amendment / update of Admin SOPs.
• Sending daily REITs report to CDP.
• Monitor the transactions and prepare billing for SGX lodgement reports in intranet.
• Responsible for the retrieval, collection, reconciliation and conduct of periodic housekeeping of the document storage boxes (Crown boxes) that are stored at the warehouse
• Quarterly reconciliation of Crown and provide numbers to Finance for billing clients
• Daily receive BCAS cheques, open and record in spreadsheet. Pass to Finance on a weekly basis
• Request / Monitor and follow up on Agent Bank statistics
• Preparation of LOE/GTC for Docusign
• Monitor and order all stationeries for the department
• Reconciliation of cheques /share certs in secured room

Requirement

• One to two years’ experience in admin roles
• A level / Diploma from a reputable institution
• You might be required to travel based on business requirements
• Ability to work in harmony with co-workers
• Proactiveness
• Determination and persistence
• Eager and willing to add knowledge base and skills
• Flexible, honest and loyal
• Strong business acumen
• Technical competency
• Work ethics
• Positive disposition and can-do attitude
• Resourceful, meticulous and detailed

Centre for Advanced Robotics Technology Innovation (CARTIN) is looking for a candidate to join them as a Project Officer.

Key Responsibilities:

• Formulate robotic manipulation tasks into proper geometrical frameworks
• Apply numerical methods to solve robotic manipulation problems
• Handle coding and data analysis
• Draft scientific papers and project reports

Job Requirements:

• Bachelor in Engineering, with strong emphasis on control
• Demonstrated experience with geometric control, especially in Lie groups theoretical settings
• Able to work with a team of 3 to 5 researchers
• Supervise undergraduate students

We regret to inform that only shortlisted candidates will be notified.

Responsibilities

• Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless and satisfying experience
• Address customer concerns and complaints, and resolve issues promptly and effectively
• Keep customers informed about order status and promptly handle any changes or updates requested
• Documents, escalate, and follow up on incidents
• Focus on direct customer interaction as a first-level helpdesk
• Collaborate with other teams for timely issue resolution

Requirements

• Minimum GCE “O” level or equivalent
• Prior experience in customer service or a related role is preferred
• Display empathy and patience when dealing with customers, even in challenging situations.
• Good telephone etiquette and communication skills
• Positive attitude, multi-tasker and a team-oriented mindset working with minimal supervision is essential, committed to going the extra mile for customers.
• Knowledge in MS Office application is essential and hand-on experience in SAP B1 is much preferred

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs’ lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

To perform the tasks of teaching, training, supervising, maintaining and developing the functioning level of client to function adequately and independently in the areas of Activities of Daily Living, Community Living, Social and Recreational Skills.

Please watch this recruitment video to find out more about the role of Training Officer - https://bit.ly/3fHXuvv

Client Engagement & Development

• To meaningfully engage, teach, train, supervise, maintain and develop the functioning level of clients to function adequately and independently in the following areas:

• Activities of Daily Living
• Home Living Skills
• Community Living & Mobility Skills
• Social and Recreational Skills
• Work Readiness Skills

Client/Trainee Management & Development

• Formulate and implement Individual Learning Programme (ILP) through professional assessment
• Engage in continuous assessment, training and evaluation of trainees’ holistic development
• Plan and Implement appropriate group activities
• Plan, implement and monitor trainees’ security and safety procedures

 Support Allied Health Professionals

• Monitor and implement programmes designed by Allied Health Professionals in the area of health fitness & wellness programme, motivational & behaviour management plans as well as sensory awareness
• Communicate critical information to Social Worker and Centre Manager

 Administrative & Operations

• Support unit operational and logistics management
• Ensure centre/trainees safety and security
• Update of  clients’/trainee’s daily attendance and participation in activities, events and programmes in various client management system platforms
• Engage in caregiver dialogue sessions, home visits and maintain good rapport and communication with parents / caregivers
• Attend staff meeting and training as required

 Event Management

Staff will be assigned to oversee at least one of the following duties and will provide assistance to the other staff when required:

Camp, Festive Celebrations, Sports Events, First Aid & Medicare, Evacuation & Emergency Planning Team, Transport Duties, Staff Welfare and others

• Organise internal/external events and activities for trainees
• Support volunteer engagement events
• Support public education activities
• Support MINDS events at organisation level

• Minimum O levels
• NITEC Certificate in Community Care & Social Services (ITE)
• Certificate of Special Needs Education (MOE)
• Diploma of Special Education (MOE)
• Diploma in Disability Studies (SSI)
• Diploma of Community Services (SSI)

• Computer literacy skills MS Word, Excel and PowerPoint
• People-oriented team player
• Good interpersonal and communication skill
• Passion and great deal of patience to work with people with intellectual disabilities

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

Responsibilities:

• Plan, design and supervise civil engineering works for local projects
• Ensure all engineering works comply with all relevant statutory standards, regulations and Codes of Practice
• Manage project stakeholders, clients, design team, site team and other relevant parties

Requirements

• Degree in Civil/Geotechnical Engineering or its equivalent
• At least 3 years working experiences in civil/geotechnical engineering projects
• Familiar with geotechnical engineering designs in Eurocodes
• Well verse in Plaxis 2D, Plaxis 3D
• Familiar with site investigation, instrumentation works and their interpretation

Responsibilities:

• Assist to develop and maintain the Company-wide templates & object libraries
• Assist the BIM Manager in developing and maintaining BIM/IDD execution protocols
• Assist to develop automations for repetitive tasks, checking compliances and BIM quality standards
• Work with Project BIM Managers to implement standardized protocols
• Support Project Team in managing BIM production, BIM collaboration & coordination, Issue management, as-built verification, BIM handover & other BIM processes, where required
• Support Project Team for Presentations with advanced BIM related activities such as, but not limited to, VR walkthroughs, where required
• Production of BIM deliverables such as 3D to 2D, 4D, 5D, 6D BIM for tenders/overseas projects
• Manage the BIM deliverables schedule & ensure timely delivery of good quality models and/or drawings
• Assist the BIM Manager in preparing and maintaining BIM/IDD documents, write-ups and presentations
• Assist in developing and maintaining BIM training materials, and conducting trainings
• Continue to learn new methods to improve efficiency & apply in projects.
• Maintain high level of competency of software through continued use, training, and assistance on projects for the implementation of new BIM softwares.
• Work under the supervision of BIM Manager and perform work task assigned
• Any other duties deemed necessary and as assigned by the Senior Management

Requirements:

• Degree in Engineering or other relevant certifications in BIM Applications.
• Minimum 3 years of relevant working experience in an engineering or construction company
• Good planning skills in managing modelling and drafting works
• Possess strong initiative, and ability to work independently and within a team environment.
• Good interpersonal, written, and verbal communication skills

Key Accountabilities

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Minimum Qualification:

Diploma in IT or Business or related discipline

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.