Coordinate with sales and marketing team to ensure high awareness and brand values.

Ensure customer satisfaction and good knowledge of the property management system.

Manage all inbound call enquiries.

Provide reliable and consistent support to the team and customers.

Strong Microsoft Power Point and Excel Skills.

EA Licence No. 16C7962

Job Description

• Handling and drafting of email correspondences.
• Carry out administrative duties such as filing, scanning, photocopying etc.
• Sort out letters and mails for distribution.
• Follow up on clients’ documents for submissions.
• Preparation of monthly performance reports, data entry.
• Book meeting rooms. Coordinate monthly meetings and online conferences.
• Preparation of meeting slides and minutes.
• Procurement of office supplies, stationery.
• Payroll and CPF contribution for employees.
• Monthly compilation and filing of Company expenses, accounts.
• Organise travel plans for Director such as flight and hotel arrangements.
• Assist in coordinating for events, trainings when needed.
• General administrative support for Associate Directors and Managers when required.
• Assist in the onboarding process for new hires.
• Perform any ad-hoc duties as assigned.

Requirements

• Minimum GCE ‘A’Levels or local polytechnic diploma.
• Meticulous and well-organised, able to work independently.
• Proficient in Microsoft Word, Excel, Powerpoint and Outlook.
• Maintain confidentiality of clients' personal information.

Benefits

• Monthly basic pay up to $2,800. Negotiable

Functional objectives:

Create dynamic and engaging marketing activities and collateral that ultimately contributes to the profitable sales growth of all Products and Solutions into the strategic target markets applying proactive, up-to-date marketing plan and marketing performance benchmarking.

Enhance brand performance & awareness in new/existing market/audience. Design/boost customer experience & journey.

Responsibilities:

The role involves creating marketing campaigns and collaborating with various teams, including local product and application marketing, and sales. Key responsibilities include:

Marketing Campaigns:

• Develop campaigns for new and existing products using techniques like email marketing, copywriting, video content, trade press, print, landing pages, AdWords, SEO, and social media.
• Use a data-driven approach to measure Marketing Return on Investment (MROI).
• Maintain and coordinate the campaign calendar, integrate new techniques, and ensure coordination between online and printed activities.

Planning and Execution of Local Events:

• Identify, book, and manage exhibitions and events.
• Manage the local exhibition and event budget.
• Organize exhibition requirements in collaboration with marketing teams.
• Produce post-event reports to measure MROI and assess lead progress.

Social Media and Website Activity:

• Develop the local website and actively update content.
• Identify lead-generating opportunities from website information.
• Manage and evaluate social media activities for performance improvement and lead generation.
• Implement effective social media advertising campaigns.

Trade Press and Printed Advertising:

• Coordinate press releases and technical articles for trade publications.
• Regionalize press releases with assistance from sales/product teams.
• Write press copy for product releases, industry trends, and topics.
• Create advert copy for print and digital formats.

Lead Capture, Data Analytics, Competitor Analysis, and Administration:

• Ensure proper capture and update of lead data using relevant systems and CRM.
• Monitor sales lead progress through the CRM and report back on progress.
• Regularly report on marketing activities progress and results to demonstrate MROI.
• Identify competitor presence and promotional activities.
• Ensure compliance with local laws for marketing activities.

The role also involves promoting eBusiness opportunities and digital sales tools internally and externally, along with any other ad-hoc duties as assigned.

Qualifications:

• Minimum 3 years experience in a marketing or communications or relevant PR role, preferably gained in a technical/manufacturing, B2B, MNC environment
• Degree-level qualified in marketing, communications, PR or related subject, and/or relevant work experience.
• Proficient in Microsoft Office packages including Word, Excel, PowerPoint, and Outlook.
• Previous experience of digital marketing tools is preferred
• Basic understanding of electrical or electronic connectors/applications would be an advantage
• Good English. Excellent communication and social skills written and verbal

Job Duties & Responsibilities

To assist academic department in daily administrative routines or any ad hoc duties assigned by the department heads.

Requiredment

- "N" or "O" Level

- Basic IT Literacy ( MS Exel / Word / PPT )

- Team player

- Meticulous in work

Responsibilities:

o Monitors the production of our new equipment.

o Verifies the maintenance cost of our equipment located worldwide.

o Monitors and updates inventory details, including periodic test certifications.

o Prepares monthly report on fleet maintenance costing.

o Any secondary duties as assigned by the manager.

Qualifications

Fresh poly graduates with Diploma in Maritime Studies/Logistics of shipping discipline.

Others:

Candidates with 1 to 2 years related experiences may be considered.

Salary will commensurate based on the experience and qualifications.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• Responsible for accounts payable processing and relevant allocation of expenses to the respective funds via InvoiceNow, nationwide E-invoicing method on Peppol network.
• Work with various business units to resolve invoice/claims processing issues and ensure that all transactions comply with financial policies and procedures.
• Manage and ensure accurate, complete, and timely payments and assist in streamlining the payment process.
• Manage the accounts payable & general ledger for timely monthly financial closing and management reporting for real estate endowment funds, including performing bank reconciliations.
• Maintain accurate 1) journal entries, schedules, and allocations 2) general ledger and 3) balance sheet account schedules and monitor for resolution.
• Plan and coordinate external audit activities, including the preparation of financial statements, and resolve issues and deficiencies arising from audit findings.
• Ensure proper reporting of Group results and maintenance of accounting records to meet statutory requirements in compliance with Financial Reporting Standards.
• Prepare quarterly GST reporting to IRAS for submission.
• Ensure internal controls are adhered to for governance purposes.
• Support strategic planning initiatives and participate in budgeting, cashflow monitoring and forecasting activities.

Job Requirements

• Candidate must possess at least a Bachelor’s Degree, or any tertiary qualifications in the field of Accountancy or equivalent. Past experience will be an added advantage
• Excellent interpersonal skills, with the ability to multi-task in a demanding work environment and able to connect with individuals at all levels
• Takes the initiative to complete task with a positive attitude
• Strong knowledge of Finance Reporting Standards, preparation of financial statements and management accounts, corporate and GST
• Microsoft Office skills especially in Microsoft Word, Excel & Powerpoint. SAP Business One HANA experience preferred

Lighthouse Logistics Pte Ltd is a local Logistics Solutions Provider, encompassing Project Logistics, Contract Logistics & Freight Forwarding.

The company is now expanding its Commercial Team.

We are looking for a passionate and results-oriented Sales Manager to drive revenue. This pure hunter role is responsible for generating leads, making sales calls, developing and meeting sales targets.

To be successful as a Sales Manager, you should be an inspired self-starter and able to develop and drive sales growth. Ultimately, a top-notch Sales Manager should be able to build rapport with customers, close sales and be the conduit to internal customers.

Project Logistics

Sales Executive / Sales Manager (Project Logistics)

Roles & Responsibilities

• Develop, cultivate and maintain a sales funnel.
• Establish and achieve Sales Target and Revenue growth through developing new customers.
• Build and maintain strong working relationships with internal and external customers, enhancing customer satisfaction.
• Participate in identifying corporate sales planning and strategies.
• Preparation and submission of proposals to customers.
• Respond and follow-up on customers’ enquiries and requests.
• Communicate customer expectations internally and with vendors.
• Provide timely and accurate information on industry or customers’ intelligence.
• Collate and submit sales reports and analysis – monthly, quarterly and annually reviews.
• Develop strong customer relationships through regular visits or timely response to their queries.
• Responsible for developing and identifying new customers and growth areas
• Ensure customers pay within their credit terms.
• Other ad hoc duties as assigned by management.

Person Specifications

• Diploma/Degree in Sales or any other discipline relevant to the supply chain or logistics industry.
• Working experience in logistics or supply chain in a freight forwarding. environment will determine the designation. Candidates serving the Oil & Gas industry will have an advantage.
• Good presentation and communication skills.
• Possesses good Excel (intermediate and above) and Powerpoint skills.
• Result-oriented, sales focused, process driven, task manager, organizer and planner, customer orientated with good interpersonal skills are the key success factors in this position.
• Good sales track record.
• Hands on operational person who will get involved in operations especially during onboarding of new customers.
• Independent, self-motivated team player.

Additional Notes

The right candidate will be able to hit the ground running and immediately start opening doors with a short / mid / long term strategy that ensures consistent development in line with the operational capabilities of the business.

The right candidate will want to continually grow opportunities to be recognized as a Key Player in the Company.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors Community, and Therapy.

RESPONSIBILITIES

We are seeking an experienced IT Project Management Executive to join our Digital Innovation and Technology (DIT) team. The ideal candidate will be responsible for managing and executing IT projects from initiation to completion, ensuring that they are delivered on time, within scope, and within budget. The IT Project Executive will work closely with cross-functional teams to define project requirements, develop project plans, allocate resources, track progress, and communicate with stakeholders

Responsibilities:

1. Lead and manage IT projects through the entire project lifecycle, including planning, execution, monitoring, and closure.
2. Define project scope, objectives, deliverables, and timelines in collaboration with stakeholders.
3. Develop detailed project plans, schedules, and budgets to effectively manage resources and mitigate risks.
4. Coordinate and allocate resources, including team members, vendors, and equipment, to ensure successful project execution.
5. Monitor project progress, track milestones, and manage changes to scope, schedule, and budget as necessary.
6. Identify and mitigate project risks and issues to minimize disruptions and delays.
7. Communicate project status, updates, and key decisions to stakeholders, including executives, sponsors, and team members.
8. Foster collaboration and teamwork among cross-functional teams to achieve project goals and deliverables.
9. Conduct post-project reviews and evaluations to identify lessons learned and opportunities for improvement.
10. Stay current with industry trends, best practices, and emerging technologies in project management and IT.
11. Support Project Manager in governance of project management framework through audits.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
• Proven experience as an IT Project Lead, or similar role.
• Strong understanding of project management methodologies, tools, and techniques.
• Strong leadership, communication, and interpersonal skills.
• Ability to effectively manage multiple projects simultaneously in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Experience with business process modelling, industry methods for process improvement, organizational design, or performance optimization in healthcare or social services related business is an added advantage.
• Good knowledge of Microsoft products (MS Dynamics 365, Teams, SharePoint, MS 365 Enterprise Productivity Tools) and Cloud Services (Azure and AWS) is an added advantage.
• Project Management Professional (PMP), Certification in IT Project Management (CITPM) or other relevant certifications are a plus.
• Analytical mind, able to see the interconnections between system solutions and business needs.
• Systematic approach in handling ambiguous or complex issues, and actively discusses owns perspectives to arrive at effective and usable solutions.

Job Description & Requirements

1. ABLE TO MAKE COFFEE AND TEA AT COFFEESHOP STALL

2. ABLE TO TRAIN NEW STAFF

3. ABLE TO HAND ON AND CREATE DRINKS

4. NEW TO IN CHARGE OF THE DAILY OPERATIONS

5. REPORT TO MANAGER DAILY

6. MINIMUN 5 YEARS OF EXPERIENCE IN THE SAME TRADE

7. To oversee the the coffeshop and assist supervisor and manager on any complains

8. Purchase of daily goods within budget guidelines and to the highest standard

9. Able to work long hours

10. Able to work night shift

We are looking for an experienced, service-driven leader to fill the role of Management Executive for our establishments. This role requires the individual to take control of the daily service operations, from its people to the surroundings, taking into meticulous consideration the operational needs of the establishment. Familiarity with back-end service operations, grievance procedures and training plans is critical in surpassing the industry service standards.

You’ll be-in charge of:

• Assisting the Managers in the daily F&B operations; ensure the quality and consistency of all products meet desired standards.
• Managing stocks and inventories
• Building and maintaining guest relationships
• Attending to any feedback or complaints from guests
• Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment
• Participating in and lead training sessions, briefings and team meetings
• Managing assigned sections to provide an awesome service experience for customers

We are looking for someone who is:

• Highly motivated individual with a positive attitude
• Excellent on communication and interpersonal skills
• Experienced working in a similar capacity
• Able to multi-task and work in a high volume atmosphere

Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local laws and company policies and standards. Ensure accurate maintenance of all employee records and files. Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

This position reports to Learning & Programme Manager, Certification Programmes.

KEY RESPONSIBILITIES

(A) Course Administration:

· Provide support for course development, enhancement and management, including preparation and procurement of materials, scheduling, course registrations and enrolments

· Coordinate and prepare logistics for learning activities, including venue and facilities setup, catering, etc.

· Provide other administrative support, including procurement, preparation of reports, etc.

(B) Learner Management:

· Manage learner records and database processes.

· Manage course registrations and enrolments.

· Assist in the orientation and onboarding of learners.

· Dealing with learner enquiries.

· Collect feedback from learners.

(C) Administration of Learning Management System (LMS):

· Administer user accounts on the LMS.

· Upload and distribute course materials through the LMS.

· Monitor learner progress and prepare learning progress reports.

· Liaise with LMS vendors/suppliers for support.

(D) Course Funding Administration:

· Prepare necessary documentation and execute processes to support Skillsfuture Singapore course funding applications and disbursement and any other subsidy schemes.

KEY SPECIFICATION

· Minimum diploma with at least 3 years’ relevant working experience.

· Prior experience in educational administration, programme coordination, or a related field, preferably in a higher education or adult learner setting

· Experience with using and administering learning management systems would be an advantage.

· Prior experience with Skillsfuture Singapore funding administration would be an advantage.

· Able to build positive and productive relationships with colleagues and other stakeholders.

· Good interpersonal, writing, communication and presentation skills.

· Meticulous, resourceful and organised.

· Able to work confidently with members of the Judiciary and legal community

· Proficient in Microsoft Office applications, particularly Microsoft Word, Excel, PowerPoint and Teams.

· Answer incoming calls and perform other receptionist duties when needed

· Apply, maintain and update outlets’ relevant licences, (SFA, Electrical license, Music License, Liquor Licence etc.)

· Render administrative support to CEO and Business Planning Managers

· Assist Business Planning Managers for the setting up of new outlets and closure of outlets

· Maintain proper filing and disposal of confidential document

· Order office supplies, Stationary and research new deals and suppliers

· Run company’s errands to post office, SFA, SP services and office supply store

· Coordinates and organizes department meetings and conferences including meeting venue bookings, catering requirements, sets up the room and any other requirements of department meetings;

· Performs clerical functions such as preparing correspondence, receiving visitors, arranging courier services etc.

· Reviews periodically, ie monthly, yearly sales/product mix, expenditure and profitability and develop effective solutions or recommendations to management.

· Assist in new store opening / closure of restaurant and liaise with contractor and vendors

· Any other ad-hoc duties assigned.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors Community, and Therapy.

RESPONSIBILITIES

The Assistant Director, Fundraising is responsible for leading and directing the fundraising strategies, campaigns and capital development initiatives. He/she will contribute to bringing a philanthropic spirit to the local community, focusing particularly on the public with the aim of developing a stronger commitment towards charity.

Responsibilities:

• Lead and manage the team towards THKMC and department success within all regulatory requirements and internal governance policies.
• Lead and develop creative and innovative fundraising strategies which shall be continually reviewed and adapted whenever necessary, to secure funding to support the organizations goals and service strategy.
• Cultivate and secure corporate partnerships, sponsorships and approach trusts, government agencies and other bodies that could potentially make grants to the organization.
• Lead and ensure that fundraising goals are achieved and tracked as well as meeting donors expectations.
• Strategize and improve the digital marketing efforts and social media presence.
• Assess fundraising strategies effectiveness and modify accordingly to align with the organizations goals.
• Lead and ensure compliance to best practice in Direct Marketing, Data Protection and the Guiding Principles for Fundraising.

Requirements:

• Degree in Business/Marketing/Media/Social Services
• At least 12 years of relevant working experience, with at least 5 years in a leadership position.
• Ability to adapt, evolve and collaborate with others across different environments.
• Meticulous, strong organizational and interpersonal skills with ability to function in a multi-cultural environment.
• Desire to excel and thrive in a dynamic social service setting.
• Possess service-oriented attitude and strong in stakeholder management.
• Proficient in MS Office skills in Microsoft PowerPoint, Word and Excel.
• Good knowledge and understanding of social media marketing and other digital marketing tactics.
• Excellent communication and written skills.
• A passion to serve.

Analyse sales and profit performance and make recommendations for improvement.

- Assist OM and DH in all outlet administration matters, including arranging for staff interviews.

- Coordination of new outlet renovation works.

- Coordination of existing outlets operation matters, including rostering and personnel matters.

- Assist to prepare training materials for outlet staff training.

- Checking of staff attendance sheets.

- Prepare computation for profit sharing and estimated profit and loss reports.

- Any other outlet projects as may be assigned.

- Checking of daily sales reports.

- Preparation of all operational and personnel reports, including posters, price lists, and POS.

- Assist in marketing collaterals and festive celebrations.

• Assist the Banquet Operations Manager in supervising and overseeing the administration of the Banquet Events
• Evaluate the operations and procedures and suggest improvements to the Banquet Operations Manager.
• Assign responsibilities to subordinates and offer assistance during busy periods.
• Hold departmental meetings and conduct daily briefings.
• Adhere to all house rules, regulations and Hotel policies.
• Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general.
• Attend F&B meetings.
• Assist the Banquet Operations Manager to analyse revenue and cost reports to be used for the preparation of a realistic annual budget.
• Analyse monthly Profit and Loss statements to ascertain that all costs are in line.
• Assist the Banquet Operations Manager to enforce all pre-check and check control procedures.
• Ensure that no reusable beverage is wasted.
• Monitor the quality and quantity of all food and beverage items served.

Only shortlisted candidates will be contacted.

Roles and responsibilities:

• Responsible for preparing Japanese cuisine.
• Prepare ingredients, sauces, stocks, and mise en place for Sushi Counter and fish filleting.
• Help maintain smooth kitchen operations.
• Aid in planning and executing new menus, including research, costing, and photo-shooting.
• Maintain cleanliness and ensure kitchen equipment is in good condition.
• Manage proper food storage, budgeting food costs, wastage, and inventory.

Requirements:

• Minimum 2-3 years of experience in Japanese cuisine.
• Customer-oriented with good communication skills to maintain a positive relationship
• Collaborative mindset and team player.

Think you are up to the challenge of redefining and enhancing customer experiences? More than customer service, customer experience is all the ways a customer interacts with your brand. Be a game changer in healthcare today.

Smilepoint is a progressive dental healthcare group in central Singapore with the flagship practice at Holland Village.

Operations

To run healthcare service operations

Lead front office team to improve internal processes and customer experience

Patient Experience

Propose improvements & innovation in design for service operations

Customer experience mapping

Team Management

Conduct staff training for new and existing staff

Assist in HR processes – recruitment, on boarding

Performance management

Requirements:

Diploma or Degree in Hospitality / Customer experience

Strong organizational skills with a problem-solving attitude

Excellent written and verbal communication skills

An excellent competitive salary and benefits package is available to the right candidate.

The Programme Executive, Japanese Section is responsible for the planning and effective delivery of Japanese programmes (including Aquatics, Sports & Recreation, Camps) for the Japanese community in Singapore.

The incumbent is also expected to work with local staff to serve and build community aiming at social impact with children, youth, families and seniors.

Responsibilities:

· Plans, executes and implements sports and wellness outreach programme for Japanese programme children

· Ability to improve Japanese programme enrolment, publicity and quality

· Ability to develop and evaluate programmes (curriculum, lesson plans, etc.) for smooth running and sustainability

· Assists in evaluating programme quality and impact

· Hands-on support for smooth running of programmes

· Collaborates and works with local section in outreach programmes to local community

· Able to retain current members and growth of new membership

· Handles all feedback raised by parents or participants in a prompt and professional manner

· Works with the network of relationships with the local Japanese community, including schools, churches, embassy, and corporations

· Recruits and trains instructors and volunteers in programme running, safety issues, class management and conflict resolution.

Requirements:

· Degree in Sports / Physical Education / Outdoor Education

· Minimum 3 years of relevant working experience

· Passion in people-centred work through Japanese and related programmes

· Ability to translate and analyze goals and objectives into operational and team plans

· Ability to manage budget with accountability

· Project Management skills: ability to lead, organize and coordinate projects

· Experience and knowledge of physical education, membership, family, youth and children programmes

A. Job Summary

You will report to the Finance Manager. You will be responsible for monitoring Caregivers Alliance Limited's (CAL) income and expenses to create and evaluate financial reports. Your role involves preparing invoices & budget and liaising with auditors. You will also support the management of accounting activities, bank reconciliations, payable and receivable accounts. These efforts contribute to CAL’s ability to deliver on our vision and mission to reach more caregivers.

B. Job Duties

• Support implementation of financial policies to guarantee operational efficiencies
• Assist in preparation and planning of budget
• Handling full set of accounts including billing, payments, AR and AP management
• Support month-end reconciliations and reporting
• Perform periodic financial analysis to detect and resolve issues
• Process AP and expense claims
• Respond and resolve queries on donation and payment matters
• Update donation database
• Handle statutory tax compliance matters and queries from IRAS
• Manage payroll
• Assist to coordinate with auditors, banks, government authorities, and ensure conformance to all statutory requirements
• Assist in general administrative and management support work
• Perform other related functions that may be assigned

C. Requirements

• Bachelor of Commerce or Accountancy/ Diploma in Accounting/ Other Accounting qualifications
• Minimum 1-2 years of relevant working experience, preferably with full set accounting. Experience in the social service sector and/or basic understanding of local statutory requirements and charity accounting is also preferred
• Good understanding of principles of accounting, as well as knowledge in reporting and financial processes
• Meticulous, responsible, and independent
• Possesses positive work attitude, is proactive and eager to learn
• Strong problem solving, organizational and analytical skills
• Excellent interpersonal skills, proficient in written and verbal English
• Proficient in Microsoft Office Suite
• Proficiency in QuickBooks will be an advantage

• Responsible for the smooth running of banquet operations.
• Ensure set-up is in accordance to the guests' requirements.
• Provide excellent customer service to guests.
• Check and ensure that all operating supplies are well-stocked and sufficient to run operations.
• Attend pre-function meetigns with the event organisers, disseminate information and changes to colleagues and relevant departments.
• Provide training to team members and casual labour on banquet operations.
• Enforce and uphold high standards of hygiene.
• Reporting to Banquet Operations Manager

Only shortlisted candidates will be contacted.

WHAT’S THE JOB?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Experience Executive, you will not only be the person they rely on to handle transactions, taking care of the Guest Experience Ambassador, offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Multi-Faceted Duties - Trained to be able to carry out multiple roles within the hotel such as Front Desk, Club InterContinental and Concierge
• Front Desk – Delivery of efficient check-in and check-out procedures as per Standard Operating Procedures with True Hospitality and genuine interest in our Guests. Handle cash and credit card transactions. Take and manage guest bookings, up-selling opportunities and sharing of experiences to enrich their stay experiences.
• Conducts shift briefings to ensure hotel activities, events and operational requirements are known on the day’s schedule. Attends Group Pre-conference with Operational and Sales Leads, manage group room allocations, handles group arrivals and departures in the absence of Rooms Controller. Check, responds/action all emails in a professional and timely manner in the absence of Rooms Controller. Handles IHG Rewards Club and non-members’ room allocation, ensures rooms are assigned according to preferences in the absence of Rooms Controller
• Communicates closely and regularly with Housekeeping Coordinator on room status; Arrange/prepare site inspection rooms for Sales & Marketing on a daily basis and coordinates with Engineering and Housekeeping on PMM (Preventive Maintenance) daily on the blocking and releasing after completion in the absence of Rooms Controller.
• Club InterContinental - Assists in delivering the Club InterContinental stay and dining experience with the guidance of Club InterContinental Manager.
• Working Better Together with Culinary team in ensuring that Club InterContinental dining experiences are delivered as per Brand standards.
• Uniformed Services – Working Better Together with Uniformed Services Team in providing guests with prompt service, professional attention and personal recognition with excellent local knowledge. Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
• Elevating Guest Experience – Deliver our Loyalty Experience by acknowledging our IHG Reward Club and InterContinental Ambassadors; tailoring our Club InterContinental guests experience in person, emails, or on the phone. Stay one step ahead of guests’ needs – record and act on preferences, handle messages, requests, questions and concerns proactively. Be a trusted contact for all guests.
• Assist Guests with all requests; from accommodation billing to local knowledge, and basic problem handling to take care of their stay
• Driving Results – Supports Department in delivering to departmental targets of upselling revenue and Loyalty enrolment. Delivers genuine guest experiences with True Hospitality.
• Leading Others – Supervises and directs Guest Experience Ambassadors. Reports to Duty Manager and supports other departments at peak periods. Cooperate and communicates with other hotel departments as required.
• Develops and oversees Guest Experience Associates, mentors and coaches Associates functionally.
• Upholding of safety and security of our Guests and Colleagues at the Workplace in line with Hotel’s Emergency Response procedures and security guidelines.

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy – you will need a good grasp of reading, writing, basic maths and computers
• Basic Front Office Opera PMS knowledge
• Flexibility – night at times, weekend and holiday shifts are all part of the job
• You will have a tertiary or a diploma qualification. A college or university degree would be a bonus, but not essential
• Experience - You have spent at least two years in a front desk or guest service supervisory position
• Strength - sometimes you will need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Roles & Responsibilities

We are looking for an individual with relevant experience managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results.

You should have a proven ability to maximise profitability. Sales-oriented, organised and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.

If you like sharing responsibility, developing both professionally and personally, and wants to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!

Apply now and start a long and successful career within MANGO. Join our team! Help us to reach our goal: to be present in every city in the world.

Job Description

You will support the Store Manager in the effective running of the store by delivering enhanced sales performance, ensuring excellent customer service delivery and ensuring that daily duties are performed by the team in a positive atmosphere.

Key Responsibilities:

• To ensure an excellent level of customer service is provided in the store

• To plan, apply and monitor the required measures in order to reach and exceed sales targets.

• To analyse and review management indicators and costs in order to improve them.

• To ensure and collaborate in the implementation of merchandising standards and optimise selling space in order to obtain maximum profitability.

• To be familiar with the collection, and control and manage the stock to maximise sales.

• To act as a role model and promote effective communication within the team.

• To recruit, train and ensure the seamless integration of the new employees

• To lead and motivate the team, ensuring the development of staff potential.

• To plan, organise, prioritise and distribute tasks, optimising resources and minimising costs.

• To ensure the optimal management of personnel administration duties

Job Responsibilities

• Manage and supervise setups of event and conference
• Ensure all function rooms are turnover timely and efficiently
• Accountable for conference facilities and tenants
• Responsible for handling, storage, security and proper records of all equipment
• Collaborate with various departments to ensure quality service are provided
• Drive improvement to current workplace technology to achieve higher productivity
• Develop new business and manage existing accounts (for tenants)
• Manage the negotiation of contracts and administrative matters of all tenants, vendors and vending machines
• Oversee department’s manpower and financial budget
• Attend to customers’ complaints and feedback, conduct investigation and provide resolution where necessary
• Prepare weekly duty roster and submit monthly reports as required
• Any other duties as assigned

Job Requirements

• Diploma/Degree/Professional Qualifications in Hotel Management
• Minimum 3 years of banquet/events operations experience, including 1 year in an executive position
• Strong analytical, problem resolution and time management skills
• Possess excellent interpersonal, oral and written communication skills
• Ability to handle multiple tasks under time and resource pressure by managing priorities and deadlines
• Able to work during public holidays and weekends when required

River Valley Road

5-days work week

Job Scope:

Adminstration - to provide day to day office administrative support

Accounts - responsible for maintaining full set of accounts, generating reports to management

Requirements - a good team player, good attitude, independent, responsible and able to work independently with minimum supervision