Job Description

• Develop and maintain strategic business relationship with major accounts to promote brand awareness and profitable business relationships
• Developing and executing channel sales strategies to increase the rate of sale of brands and SKUs
• In charge of sales expansion, introduce new products to clients and organize visits to current and potential clients
• Responsible for the direct sales process, aiming at meeting and/or exceeding sales targets
• Submit short and long-term sales plans and prepare sales strategies to reach nominated targets
• Ensure and responsible for retaining long-term customer relationships with established clients and providing them with high quality customer service
• Other ad hoc duties as assign

Job Requirements:

• Diploma/Bachelor's Degree in Marketing, Sales or Management.
• Relevant experience: minimum 2 years of sales experience in FMCG environment.
• Relevant exposure 1 to 2 years’ experience in Marketing and Sales functions can be considered for the role.
• Strong Interpersonal & Analytical skills.
• Good presentation and communication skills
• Proficient in Excel & PowerPoint tools.
• Able to multi task in fast pace environment.

Working Day: Mon to Fri

Working Hours: 8am – 5pm or 9am – 6pm

Location: Commonwealth

Salary: $4500 - $6000 + AWS + Variable Bonus

Responsibilities

• Manage the internal and external communications activities of the Church.
• Serve as communications counsel to the various ministries as they seek to effectively reach and communicate with various communities.
• Oversee & grow the Church's communication platforms including church website, social media, broadcast channels, etc.
• Manage all communications content that support Sunday services.
• Oversee the production and distribution of corporate gifts for church events.
• Oversee livestream pertaining to Sunday services and events held in Church.
• Plan and manage communications budget, together with Ministry Treasurer.
• Coordinate Ministry meetings and prepare Ministry reports, supporting Ministry Chair.
• Nurture and lead volunteers in the Ministry.
• Participate in church corporate events and relevant meetings.
• Carry out any other tasks as assigned.

Requirements

• Minimum Diploma in Marketing, Mass Communications or equivalent
• At least four years of relevant experience in a communications role
• Proficient in digital communication platforms and social media
• Knowledge of design software like Photoshop, WordPress, etc.
• Website (WordPress or update), Application (Bulletin), Media (online service like broadcast YouTube)
• Able to help on one or two Sunday services (end at 1:30pm), will be given one day off in lieu.

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Responsibilities

• Main Duties is Loading and doing quality check for medications
• Responsible for receiving, storing, and dispatching finished products
• Conducting Quality Check for the Medications package received.
• Ensure that customers' orders are picked and packed correctly.
• Responsible for housekeeping to ensure the warehouse is maintained clean, neat, safe, and orderly.

Working hours:

9pm-6pm/ 9pm -530pm

Requirements:

• GCE ‘N’/’O’/’ITE’ or equivalent.
• Able to work under pressure in a fast-paced environment.
• A good team player and cooperate with superiors and co-workers.
• Take ownership of the work assigned.
• Proactive and open to innovation and changes.

Working hours: Monday - Friday office hours
Rate: $12/hr / $2500

Location: Clementi

For interested candidates, please send your most recent and updated resume to [email protected]


Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

• Support the CEO primarily and provide additional support to other team members as directed, to ensure that company goals and objectives are accomplished and that operations run efficiently.
• Coordinate internal and external resources to expedite workflows.
• Manage professional and personal scheduling for CEO, including agendas, and other company logistics.
• Coordinate complex scheduling and calendar management.
• Provide administrative and office support.
• Manage travel logistics and activities, including accommodations, transportation, and meals.
• Organize team communications and plan events, both internal and off-site.

Interested candidates, do drop me the following:

Tele: @jesswongie

WA 96503173

or email to [email protected]

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Description:

• Assist the Line Manager to maintain customer service excellence activities/programs.
• Contribute to the Customer Relations team by providing support on pre and post sales related enquiries (products and service) through various customer touch-points (calls, emails and website enquiries).
• Resolve customer’s complaint/feedback through excellent service recovery, promoting customer satisfaction.
• Instill customer loyalty and retention through the company's retention programs and outbound service calls
• Participate in company and Customer Management department’s projects assigned by Line Manager

Job Requirements:

• Diploma with minimum 1 year Customer Service experience

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Highlights

• Room for career growth
• Competitive salary and benefits package

Job Description:

• Manage and maintain the general ledger, accounts receivable, and accounts payable modules to ensure accuracy and completeness.
• Prepare monthly bank reconciliation statements.
• Prepare and maintain journal entries, ensuring accurate recording of financial transactions .
• Prepare and submit GST returns in compliance with regulatory requirements.
• Liaise with bankers for bank matters, and IT support team for any IT issues relating to the Oracle accounting system.
• Assist in monthly financial closing activities and year-end audit preparation.
• Support both internal and external audit processes.
• Any other ad-hoc duties as assigned.

Job Requirements:

• Minimum Diploma in accountancy or related professional qualification.
• Minimum 2 years of working experience in accounting or finance roles, with specific experience in GL, AR, AP, and financial reporting.
• Proficiency in MS Office, Excel (e.g. v look-up command, pivot table).
• Meticulous with an eye for detail, responsible, and have a good working attitude.
• Knowledge of Oracle will be an added advantage.
• Possess initiative and the ability to work independently with minimum supervision.

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

Nurul'ain Safarula

​​Assistant Human Resource Manager

COSEM Safety & Security Services Pte Ltd

37 Gul Avenue, Singapore 629677

About Human Resource Department:

The HR Department plays a key role in supporting the organization and serves as a partner to various stakeholders who make a positive impact in the lives of individuals and families in Singapore.

Responsibilities:

• Monthly payroll administration
• Funding application, claims submission and administration
• Provide admin and coordination support to Division Head
• Proposal & report writing
• Assist with day-to-day operations of the HR functions and duties
• Maintain proper documentation of employee records
• Support the development and implementation of HR initiatives and systems
• Undertake other ad-hoc duties as assigned
• General office admin

Requirements:

• Diploma holder, preferably in Human Resource Management
• 3 to 5 years of relevant experience
• Possess good organisational, communication & interpersonal skills
• Detail-orientated, meticulous and conscientious
• Tech Savvy and proficient in basic computer applications, including Outlook, Microsoft Excel, etc

Work Location: Henderson Road

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Job Responsibilities:

• Generate invoices/DO for daily deliveries
• Liaise with appointed forwarders and couriers for deliveries
• Liaise with main warehouse and appointed 3rd party warehouses for release of goods
• Organise and manage inventory, storage and transportation
• Ensure safe and timely pickup and delivery
• Address and resolve inventory issues
• Respond to customer queries and refer clients to the proper channels
• Review customer PO and delivery note to ensure accuracy
• Perform inventory check (twice yearly)
• Provide customer service, coordination and admin/sales support
• Other adhoc duties

Job Requirements:

• Min. Diploma in Logistics / Shipping
• Min 2 years experience in Order Management
• Able to start immediate

Location: Pandan Loop

Working hours: Monday - Friday, office hours

All Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

• Position: Events Sales Executive
• Location: IMM Jurong
• Working hours: 5 days, Monday to Friday (9.00am- 6.00pm)
• Salary (commensurate on experience): Up to $5000 gross (Up to $3200 Basic + Commission) + Year end Performance Bonus
• Duration: Permanent
• Industry: Event management company

***Minimum Gross pay is $5000 during off-peak, it may be higher during peak period.***

Main Responsibilities:

• Answering and following up of sales emails and calls
• Sells products and services by establishing contact and developing relationships with prospects; recommending solutions and preparing simple proposals.
• To work and liaise with operations department, external and internal vendors on various requirements of each event including sourcing of activities
• Manage client relationships pre-events, during and post-events

Requirements:

• Min 1-2 years experience in sales related positions
• Good communicator and problem solver, team player Good interpersonal skills
• Must be willing to work over-time during the run-up to events
• Bilingual in English & Mandarin in order to liaise with Chinese-speaking customers

Email to [email protected]

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Responsibilities

Design and implement an overall recruiting strategy

Develop and update job descriptions and job specifications

Prepare recruitment materials and post jobs

Prepare employment contracts, letters, and other documentation

Source and recruit candidates by using databases, social media, staffing agencies, etc

Screen candidates' resumes and job applications

Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within the schedule

Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes

Onboard new employees to become fully integrated including conducting and coordinating onboarding training, etc

Offboard resigning employees including conducting an exit interview, etc

Provide recruiting and manpower headcount reports

Update Organization charts and seating plans

Apply for and maintain a Visa such work permit, S Pass, Employment Pass

Act as a point of contact and build influential candidate relationships during the selection process

Provide administrative support assigned by the supervisor

Undertake any other HR projects or initiatives

Requirements and skills

Minimum diploma in HR/Business Admin or equivalent qualification

At least 3 years of HR recruitment experience (either an in-house recruiter or a staffing agency recruiter)

Solid ability to conduct different types of interviews (structured, competency-based, stress, etc)

Hands-on experience with various selection processes (video interviewing, phone interviewing, reference check, etc)

Familiarity with Microsoft 365 and HR databases

A working knowledge of MOM rules and regulations

Excellent communication and interpersonal skills

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

Alternatively, you may send your application and resume in MS Words format to [email protected] or Whatsapp to 8767 9648

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

K N Tan
Registration Number: R1768143
EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)

Re:7GBD1G10

• Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include:
  • Maintaining complete and systematic records relating to employees' pay and must be thoroughly conversant with the relevant statutes and payroll regulations.
  • Involved in payroll processing and its related duties
  • Analyse reasons for variation in manpower expense for monthly adhoc reporting
  • Regular review on compliance to statutory requirements.
  • Supports and provides advice in structuring and developing the team to ensure smooth and efficient day-to-day Payroll operations.
  • Liaise with internal and external auditors and/or tax agents on payroll related matters.
  • Acts as contact point to institutional Finance and HR staff Partners closely to ensure organizational readiness and capability to deliver business results.

Requirements:

• minimally a diploma/degree holder in Accountancy or any related field
• at least 3 years experience in a finance function/payroll experience

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Key Highlights

• Great exposure to the government sector
• Nearest MRT: Toa Payoh
• Working Hours: Mon- Fri (office hours)
• Salary:  Up to $2,800 per month
• Contract Duration: 3 +9 extendable months

Key Responsibilities

• Supporting manager in carrying out the implementation plans for digitisation of records
• Indexing and capturing metadata of files for digitisation
• Arranging and creating references for items in files
• Checking of digitised images and listings based on procedures established, and document QC check findings
• Any other duties as assigned by supervisor

Key Requirements:

• Only Singaporean.
• Degree in any related field.
• Proficiency in Microsoft Office for data entry purpose

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053

Duties And Responsibilities

• Able to carry out welding. Good welding skills on SMAW/TIG/MIG processes will be added advantage.
• Able to weld accurately and quickly and must be able to interpret.
• Operate and inspect completed work to determine success.
• Maintain a clean and organized work area on a daily basis
  Conduct daily machine and tool preventive maintenance.
• Perform scheduled maintenance on the equipment including forklift and excavator.
• Assist the welding Lead-hand to complete the work scope within the time frame given and perform self-inspection on finished workpiece.
• Demonstrates efficient job planning and time scheduling.
• Must execute all tasks with all prescribed safety equipment in place and person using applicable OSHA rules for themselves and the mechanical technicians.
• Any other tasks as and when assigned by manager/management.
• Ensure all incoming goods are received correctly and in good condition.
• Conduct weekly and monthly stock take and prepare inventory reports.
• Ensure store operations run smoothly and maintain housekeeping
• Any other ad hoc duties assigned·
  
  Requirements
• At least 4-5 years of relevant working experience in warehouse management other project management.
• Independent and fast learner with a positive attitude.
• Possessing a forklift license, Workplace Safety & Health in metalwork, construction sites, shipyard safety instruction course for workers' general trade, hot work trade will be an advantage.
• Experience in welding

Responsibility:

• Assist in organizing daily clinic operations activities
• Resource utilization to ensure smooth operations of the clinic
• Overseeing other ancillary staffs in establishing effective collaborations with other departments, clinics and service partners to provide excellent patient care delivery
• Any other work-related duties

Requirements

• Candidate must possess at least minimum bachelor degree
• Good interpersonal skills , strong organizational skills and people management skills
• Able to commit on every Saturday during probation period

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume (Attn: HUIL) for a confidential discussion.

Job Code: HUEY

EA Reg No: R24122358 (YEO HUEY CHEEN)

EA License: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. I also acknowledge that I have read, understood, and agree to the said Privacy Policy

Job:

• Attached to Cards Team
• Processing of Credit Card applications.
• Post approval verification Cards & Creditable applications
• Eyeball checks on the application to ensure that all information and document declared by applicant are in order
• Perform employment checks to cross check the declaration with records available
• Perform checks which include name screening, Customer Risk Rating checks

Requirements:

• Min GCE O Level/ Diploma Holder with min 2-5 years of relevant working experience

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Healthcare settings recruiting Human Resource and Admin Executive.

Job Scope:

• Manage full spectrum of recruitment process.
• Responsible for full spectrum of HR functions:
• Recruitment, interviewing, appointment, resignation/termination training and development
• Performance management, compensation and benefits
• Work Permit and pass applications
• Good understanding of Singapore employment act.

Job Requirements:

• Singaporeans Only
• 3 years relevant work experience
• Work location: Central
• 5-day work week
• Strong interpersonal skills

Check out Aber Care Website for more details.

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | Ong Beng Wah | Registration No. R1872190

Responsibilities:

· Manage and oversee full spectrum of HR function which includes:

a. Recruitment and selection;

b. Compensation and benefits;

c. Payroll processing;

d. Performance management; and

e. Employee relations and administration.

· Review and align current HR strategies and policies, current system, structures and work processes for the Group.

· Implement HR Projects and initiatives.

· Office facility management.

· Assist the CEO in administrative duties.

· Any other duties and responsibilities that may be assigned by the management where necessary.

Requirements:

· At least Diploma in Human Resource Management or equivalent experience.

· Proficiencyin Microsoft Office applications, including Excel and Word.

· High level of attention to details and focus on accuracy.

· Excellent organizational skills and possess initiative.

· Able to start work immediately.

Job highlights:

· Work Life Balance

· Attractive Remuneration Package

· Positive & Lively Working Environment

We are looking for Logistics / Supply Chain Executive to be outsourced to our clients from the healthcare industry.

Job Description:

• Generate invoices and delivery orders for daily shipments.
• Coordinate with designated forwarders and couriers for deliveries.
• Coordinate with Warehouse and third-party warehouses for goods release.
• Manage inventory, storage, and transportation logistics.
• Ensure secure and punctual pickup and delivery.
• Resolve inventory discrepancies promptly.
• Handle customer inquiries and direct clients to appropriate channels.
• Verify accuracy of customer purchase orders and delivery notes.
• Conduct bi-annual inventory audits.
• Offer customer service, coordination, and administrative/sales support.
• Perform miscellaneous tasks as required.

Requirement:

• Diploma in Logistics/Shipping or equivalent
• Minimum 2 years of relevant working experience
• Good communication and interpersonal skills
• Proficient in Microsoft office applications
• Familiar with SAP Business One
• Able to handle multiple tasks and job responsibilities and is proactive
• Able to work with minimum supervision and under tight schedule

All qualified applicants, please send in your resume to:

[email protected]

Elyssa Koh (Outsourcing Team)

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

We are seeking for 2 years and above Sales experience, and able to communicate in Mandarin fluently to attend to our existing guests in our company, Kai Singapore. We are at Newton area, close vicinity to MRT stations.

Job Descriptions for the above vacancy:

• A Team Player
• Acquire new clients
• Able to manage and build strong relationships with our guests
• To arrange facility tour with guest and present sales check with new guests.
• Able to provide exceptional services to our guest before, during and after stay@Kai
• To follow up with phone, email queries and set up meetings with potential customers.
• Act on sales leads provided by the Company at timely basis
• Collaboration with team members, and gather feedback from customers and share with internal team members in Marketing, our Guest Relations Officers.
• Able to communicate in fluent Mandarin esp for Chinese, Taiwanese Clients or Guest.
• Assist in any ad-hoc assignments.
• Able to generate and in engaging contents with XHS 3 times per week .
• Singaporean or PR preferred (Chinese Nationals)
• Female due to our centres are confinement centre.

please send us resume, experiences to MyCareerFuture or email to [email protected]

Job Scope:

• Perform clinical and administrative duties
• Schedule patient appointments and registration
• Assist in managing smooth and efficient clinic operations
• Responsible for planning and maintaining clinical & service quality
• Registration of patients and provide customer service
• Process prescription accurately and dispensing of medicines
• Process of billing transactions under different government schemes
• Manage inventory and replenish of medicines and consumable items
• Operate Clinic Management System

Job Requirements:

• Singaporeans Only
• At least 1 year of working experience in Dermatology setting
• Good patient care and service attributes

Check Aber Care Website for more details.

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

• Coordinate and oversee the implementation of programs across various branches consistently, effectively and efficiently.
• Ensure programs meet standards and effectively engage clients (ie. Elderly).
• Collaborating closely with the branch staff to develop and implement plans and executions.
• Monitor, evaluate program performance, and recommend improvements as necessary.
• Facilitate communication among staff, participants, and stakeholders, managing program budgets and resources.

Job Requirements

• Diploma in any discipline.
• Experience in program coordination, preferably in social services or healthcare.
• Have expertise knowledge of program design, implementation, and evaluation.
• Possess strong interpersonal, communication, and leadership skills.
• Able to work independently and collaboratively while managing multiple tasks and priorities effectively.
• Willing to work Monday - Friday 9am to 6pm and Saturday 9am to 1pm.
• Willing to travel to different branches for programme evaluations.

Check out http://abercare.sg/jobs-vacancies/ for details

Interested applicant please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Salary: Up to $5400

Location: Tanjong Pagar (6 mins walk from Tanjong Pagar MRT)

Working Hours: Monday to Friday, 8.30am to 6pm

Responsibilities:

• Prepare and follow up on lease agreements, ensuring all documents are properly stamped and filed.
• Conduct due diligence on new and existing tenants before issuing lease offers
• Verify lease terms comply with internal and authority guidelines, obtain necessary approvals, and update tenancy management systems.
• Trigger and manage rent review processes for applicable leases.
• Monitor and manage top-up requirements for banker guarantees.
• Work with lawyers to draft lease documents, supplemental agreements, and other letters as needed.
• Process refunds for expired/terminated leases and renovation deposits upon completion of works.
• Send letters to tenants regarding compliance issues and other lease-related matters.
• Participate in reasonable negotiations of lease terms within established parameters.
• Generate weekly/monthly reports for management, highlighting deviations from standard contracts and non-compliance issues.
• Update and maintain database, sort, scan, process, and file/e-file documents.
• Participate in ad hoc tasks and projects as assigned.
• Contribute to improvement of lease-related systems and processes through IT initiatives.

Requirements:

• Degree/ diploma in Business, Real Estate or a related field.
• At least 1 year of experience in the real estate industry, ideally in leasing.
• Excellent interpersonal, written, and communication skills.
• Ability to work effectively both independently and as part of a team.
• Meticulous attention to detail and excellent customer service orientation.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1435126 (Aw Yu Chen)

Requirements:

• Degree in Finance/Accountancy, CPA holder preferably with 8 years relevant financial reporting experience, preferably with exposure in the trading & manufacturing sector and/or fund management industry
• Able to work independently and effectively under pressure
• Good problem solver with strategic thinking abilities & possess good interpersonal skills
• Takes initiative and is a good team-player
• Strong sense of integrity

Responsibilities:

• Responsible for preparing consolidated financial statements and a full set of accounts.
• Prepare quarterly/half-yearly financial reports and board papers for a listed entity
• Prepare annual budgets and rolling forecasts
• Prepare monthly analysis and review the financials of the listed entity and its overseas subsidiaries
• Formulate, review, and implement policies, procedures, and internal controls.
• Assist in all finance-related matters. This includes maintaining finance records, reconciliation, and managing the administration of finance processes.
• Undertake ad-hoc projects and other job duties which may be assigned from time to time.
• Financial management and review of Sales, Inventory and Service activities and costs
• Preparing financial management reports, including monthly and annual financial planning and forecasting, advising on tax
• Co-ordinate the work through the process between management, bank relationship manager, and external auditor
• Ensure compliance with company policies and the relevant accounting standards
• Prepare journal entries with supporting documents in accordance with accounting principles and IFRS

Job Summary:

As a Customer Success Executive, you will be responsible for building and maintaining strong relationships with our clients. You will play a pivotal role in ensuring our clients’ needs are met, their goals are achieved, and their overall satisfaction remains high.

Key Responsibilities:

• New Customer Onboarding: Support in processing and satisfying customer requirement to get the organization accredited as a local vendor / partner to enable sales to eligibly transact with prospective customers.
• Relationship Management and Client Advisory: Build strong relationships as the primary point of contact to address customer concerns and serve as a trusted advisor, understanding their needs and goals, and proactively addressing any issues or concerns they may have.
• Customer success planning: Work in tandem to support all regional and local marketing initiatives to ensure that all leads generated through marketing activities are tracked, responded.
• Upselling and cross-selling: Identify opportunities to upsell and cross-sell additional products or services to existing customers via coordination with marketing.
• Problem Solving: Address and resolve client concerns or issues promptly and effectively.
• Product Knowledge: Maintain an in-depth knowledge of our products and services to provide informed guidance and recommendations to clients.
• Customer feedback and advocacy: Gather customer feedback and insights to improve product or service offerings and help customers become advocates for the company by sharing their positive experiences with others.
• Metrics and reporting: Track key metrics such as lead generation rates, webinar attendance, and web inquiries. By analyzing these metrics, you will provide insights into the success of our strategies and identify areas for improvement.
• Collaboration with internal teams: Work closely with, marketing and support teams to ensure a seamless customer experience and drive customer success.
• Contract Renewals and Negotiations: Responsible for the contract renewal initiatives to ensure business continuance with existing customers.
• Ensure account profitability and favourable contract outcomes: Responsible for final account profitability through leading negotiation process and ensuring an acceptable on time outcome from a pricing, profitability, liability, operational, and SLA perspective for accounts. Responsible for identifying areas of opportunity, securing resources and driving sales process to assist in scoping and pricing for special projects within assigned accounts.

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed