Our client is seeking an experienced and dynamic Director of Customer Service to lead our customer support team, ensuring exceptional service and satisfaction for their crypto users. The potential candidate will be required to relocate to Dubai and an excellent level of Mandarin communication ability is required to deal with the North Asian market and various Chinese stakeholders.

Responsibilities

Team Leadership:

Lead, inspire, and manage a high-performing customer service team. Foster a positive and customer-centric culture within the department.

Service Excellence:

Establish and uphold high standards for customer service, ensuring timely and accurate resolution of customer inquiries and issues.

Implement best practices to enhance the overall customer experience.

Strategic Planning:

Develop and implement strategies to optimize customer service operations in alignment with business goals.

Contribute to the development of customer-centric policies and procedures.

Customer Advocacy:

Advocate for customer needs and feedback within the organization.

Collaborate with other departments to drive improvements based on customer insights.

Quality Assurance:

Implement quality assurance processes to monitor and evaluate customer interactions.

Provide regular feedback and coaching to customer service representatives.

Technology Integration:

Collaborate with the technology team to implement and optimize customer service platforms, chatbots, and other support tools.

Stay informed about industry trends in customer service technology.

Training and Development:

Develop and deliver training programs for customer service representatives.

Ensure ongoing professional development to enhance team skills.

Metrics and Reporting:

Establish key performance indicators (KPIs) for the customer service team.

Monitor and analyze performance metrics, providing regular reports to senior management.

Crisis Management:

Develop and implement crisis management protocols for handling escalated customer issues.

Ensure effective communication during service outages or disruptions.

Customer Feedback and Surveys:

Implement customer feedback mechanisms, such as surveys and reviews, to gather insights for continuous improvement. Utilize feedback to drive strategic decisions and enhance customer satisfaction.

Qualifications:

• Proven 7+ experience in a leadership role within customer service, preferably in the crypto or fintech industry.
• Strong understanding of the crypto industry and digital financial services.
• Exceptional leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strategic thinker with the ability to align customer service efforts with overall business objectives.
• Familiarity with customer service technology and tools.
• Bachelor’s degree in Business, Marketing, or a related field.

Candidates interested in this role must be willing to relocate to Dubai. Candidates are required excellent level of Mandarin communication ability is required to deal with the North Asian market and various Chinese stakeholders

Please send your CV to [email protected] for consideration.

• Generating data to establish a basis for analyzing sales and fostering market growth through the utilization of Microsoft and SAP software.
• Responsible for promotional initiatives, generating leads, and contributing to the development of sales strategies.

Requirements:

• Degree in Marketing or equivalent.
• At least 2 years of relevant experience.
• Proficient in Microsoft Excel.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Perform full spectrum of HR and administrative support.
• Handle work pass applications, renewal and cancellation of foreign workers and process claims of government grants such as maternity leave and childcare leave applications.
• Responsible for monthly processing and submission of payroll and reports.
• Review, enhance and maintain HR policies and procedures.

Requirements:

• Diploma in Human Resource Management or equivalent.
• At least 2 years of HR and admin experience in Logistics/Freight Forwarding industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Diploma Holder or equivalent.
• Preferably with 1 to 2 years working experience in shipping industry but not essential as training will be provided.
• Good command of English for both written and verbal.
• Some knowledge on shipping procedures will be an advantage.
• Good time management and organizational skills.
• Customer oriented and possess good interpersonal skills.
• Team player with positive can-do attitude.
• Proficiency in MS Office (Words, Excel, Outlook, Powerpoint etc).
• Able to start work in short notice

Role:

Property Officer (Estate Inspections / Facility Management / Up to $4000)

Interested applicants can send your resume to [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Singapore Based (Working Location: North / Northeast, Office at Ang Mo Kio)
• 5.25 Days work per week (8.30am to 5.30pm + OT, Sat: 8.30am to 1pm + OT )
• $2500 to $4000
• Min Diploma in Real Estate/Facilities Management/Building Services, Mechanical or Electrical Engineering or equivalent
• Able to work under pressure and work beyond normal working hours and on weekends/public holidays.
• Career Progression Opportunities

Job scope:

You will work closely with the Property Manager to provide excellent support to estate residents in executing daily estate inspections to ensure high quality standard of horticultural, maintenance and implement improvement works. In addition, you would need to manage and attend to residents/tenants’ feedback as well arrears cases.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

At Royal Ocean Marine, we are currently seeking a skilled and experienced IT Officer/Manager to join our client's team. As the IT Officer/Manager, you will be responsible for overseeing and managing the company's IT systems and infrastructure. This includes managing the IT team, developing and implementing IT strategies, ensuring data security and compliance, and providing technical support to staff. If you have a strong background in IT management, excellent leadership skills, and a passion for technology, we encourage you to apply.

Responsibilities

• Plan, implement, and manage the company's IT systems and infrastructure
• Manage and lead a team of IT professionals
• Develop and implement IT strategies that align with the company's goals and objectives
• Ensure data security and compliance with relevant regulations and standards
• Provide technical support and troubleshooting for staff
• Manage vendor relationships and negotiate contracts for IT services and products

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in IT management, preferably in a similar industry
• Strong leadership and management skills
• Excellent knowledge of IT systems, infrastructure, and security
• Experience in vendor management and contract negotiations
• Excellent problem-solving and decision-making skills
• Strong communication and interpersonal skills
• Ability to work well under pressure and meet deadlines

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

POSITION SUMMARY

As the Senior/RA Executive, you will bring your technical and strategic expertise to the forefront, managing the lifecycle and submission pipelines in a time-efficient manner. You will ensure that processes align with global standards and regulatory frameworks, while working closely with internal and external stakeholders to develop effective regulatory strategies.

NOTE: This position may be filled at Senior Regulatory Affairs Executive or Regulatory Affairs Executive and will be determined based on the candidate's experience and qualifications.

KEY RESPONSIBILITIES

• Develop and implement regulatory strategies for the company's products in the assigned region, in line with global standards and regulations.
• Manage the preparation and submission of regulatory applications to health authorities, including new drug applications.
• Serve as the primary contact with regulatory authorities, including communicating with them on regulatory issues and addressing inquiries and requests for information
• Maintain up-to-date knowledge of regulatory requirements, guidelines, and trends to inform regulatory strategy development.
• Work closely with internal stakeholders, such as R&D, Clinical Operations, and Marketing, to align regulatory strategies with business objectives.
• Contribute to the development of the company's long-term regulatory strategy, including identifying emerging regulatory trends and proposing proactive solutions.
• Ensure compliance with ethical, legal, and regulatory standards.
• Collaborate in the maintenance of the regulatory database, ensuring timely updates of regulatory information.
• Develop plans for regulatory compliance and product labeling to ensure consistency and provide guidance throughout the process of introducing products to the market.
• Keep up-to-date with changes in regulatory requirements in relevant countries by monitoring relevant regulatory changes.

REQUIREMENTS

• Relevant Bachelor's Degree (Bachelor's Degree in Pharmacy is an added advantage)
• 3 - 5 years in the pharmaceutical industry with experience working with innovative pharmaceutical pipelines especially in the space of oncology and rare diseases.

ESSENTIAL QUALITIES

• Strong analytical skills to assess complex regulatory requirements and develop effective strategies to ensure compliance.
• Excellent communication skills to collaborate with cross-functional teams and communicate regulatory strategies and updates to stakeholders at all levels of the organization.
• Detail-oriented mindset to ensure accuracy and completeness in all regulatory documentation and submissions.

If you're seeking an enriching opportunity to elevate your career in regulatory affairs with a distinguished company, I greatly encourage you to apply with your latest CV and we shall get in touch shortly for a confidential discussion.

The selection process involves careful consideration, and only shortlisted candidates will be contacted. We extend our gratitude to all applicants for their interest and effort in applying.

Principal Consultant: Cheong Yee Yin | Registration Number: R22108633 | EA License Number: 17C8502

Duty & Responsibilities include but not limited to:

Accounting

• Preparing monthly/quarterly/yearly management accounts and financial statement for clients
• Preparation of tax computations, GST reporting and filing of tax returns
• Manage and handle a portfolio of companies
• Liaison with external parties (clients/banker/IRAS, etc.)
• Other ad-hoc duties as and when required

Admin

• Handle phone calls, mails，maintain filling and general admin support
• Any other ad-hoc duties as assigned by management

Requirements:

- Candidate should possess at least a Professional Certificate, Diploma in any field. Knowledge of Xero accounting will be an added advantage

- At least 2-3 years of relevant experience required

- Have to liaise with overseas Mandarin-speaking clients

- Able to start work immediately or within a short notice

• Monitor quality control activities to align with the production schedule, examining incoming, in-process, and outgoing products/shipments to ensure compliance with quality standards.
• Execute customized Quality Plans for individual customers and recommends solutions to address quality queries, customer complaints and audit requirements.
• Conduct tasks related to designing documentation guidelines and templates, while also delivering training on quality-related aspects.

Requirements:

• Degree in Material Engineering or equivalent.
• At least 3 years of relevant working experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

What’s the job?

The Reservation Agent /Executive is responsible for fulfilling reservation requests based on room availability and guest’s preferences, handling correspondence, sending confirmation emails, verifying guest’s information, collecting payments, promoting hotel facilities, and answering to customer inquiries.

Your day-to-day:

FINANCIAL RETURNS

· Promote the Holiday Inn Express products and services using and suggestive selling techniques Holiday Inn Express

· Prepare and execute action plans which increase reservation sales and associated business

· Record special billing arrangements for groups and conventions

· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

PEOPLE

· Liaise with Director of Sales, Front Office Manager or Finance Manager for all reservations requiring credit approval

· Attendance for meetings and training sessions as required

GUEST EXPERIENCE

· Promote the Hotel’s (and IHG generally) products and services

· Maintain a high level of product and service knowledge about all IHG Hotels in your region

· Develop and maintain a regular pattern of sales calls

· Accept wait list reservations

· Record and process reservations made by phone/fax/email

· Maintain knowledge of special rates/ offers/ promotions

RESPONSIBLE BUSINESS

· Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

· Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

· Initiate action to correct a hazardous situation and notify supervisors of potential dangers

· Log security incidents and accidents in accordance with hotel requirements

ACCOUNTABILITY

· Ensure all reservation confirmation are sent within 24 hours from the day email is received

· Process amendments to reservations such as extensions, early departures, etc

· Manage “no show” reservations by investigation and recording of same

· Monitor reservation levels and inform hotel team of current and future occupancy rates

· Prepare reservation sales reports

· Ensure inventory is balanced minimum 3 times a day

· Handle all queries and communication through the Reservation and Info emails

· Reply to all guest reviews on social media sites such as Online travel agent platforms and TripAdvisor

· Ensure all bookings flows through and interfaced with hotel systems

• Responsible for financial accounting records, AR/AP management and reconciliation.
• Assure timely Accounts Receivable/Payable Financial recording for month end.

Requirements:

• Diploma in Accountancy or equivalent
• At least 2 years of working experience in doing AR/AP function.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Responsibilities
1. Contact delinquent customers for payment and containing flow of delinquent accounts.
2. Provide customers with sufficient information and the appropriate methods to make payment to the Bank.
3. Review customers' profiles and introduce the most effective collection actions.
4. Negotiate payment schedules that will ensure maximum recovery and minimum risk exposure to the Bank.
5. Escalate irregular cases promptly to team leader for advice and direction.

Requirements
6. 6 months contract, with extension option by Bank.
7. Minimum diploma holder with 1 year of relevant experience.
8. Knowledge / experience in customer service, telemarketing and call centre will be added advantage.
9. Good communication skills, preferably proficient in multiple languages / dialects.
10. Emotionally resilient with good negotiation skills.
11. Good analytical and decision-making skills.
12. A team player with good interpersonal skills.
13. Proficient in Microsoft Office applications.

Regards,

Lini

Recruitment Consultant

R22108463

The business mainly in the Semiconductor and Electronics industries and have also started expanding the business into the food and textile industries and are expanding their business further into Southeast Asia, Oceania, and South Asia.

As a member of Electronics Business Division, you will be responsible to assist in planning and implementing sales to specific major accounts to retain clients' business and grow those opportunities. This will be accomplished by learning what clients' goals and helping clients to achieve them.

Cultivating relationships, identifying opportunities, and account management skills are critical for this role. This is a transitional role that is focused on learning and practicing relationship and account management skills.

Responsibilities:

• Manage existing customers and develop new business (Asia Pacific).
• Develop sales strategies for assigned products together with the Manager and execute them.
• Compile market intelligence reports.
• Analyse competitors’ sales activities.
• Prepare reports (meeting minutes, weekly sales reports, forecasts, budgets, variance analyses etc) and PowerPoint presentations for management.
• Manage customer issues (inquiries, feedback e.g.)

Requirements:

• Min. Diploma or Degree in Chemical Engineering/Material Science or related field.
• Strong interpersonal and communication skills to build and maintain relationships with customers and business associates.
• Proficiency in Microsoft Office Suite.
• Able to work independently and multi-task.
• Highly sales driven and motivated.
• Willingness to travel (Southeast Asia region).

We regret to inform that only shortlisted candidates will be notified.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23908

GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   |   EA Personnel: Jackie Ng   |   Registration No: R22109024

Your new company
A Marketing agency with a sizable Singapore team and presence in 5 markets in the APAC Region. This firm has received many honorable mentions and nominations for its practices. Boasting an extensive list of clienteles including top companies in Singapore, across various industries.

Your new role
As a Senior Accounts Executive in a lean team, your role encompasses a unique mix of operational accounting scope with some Financial Planning and Analysis. This includes:

- Day to day financial accounting processes

- Preparation and analysis for P/L

- Assist in FP&A and flux analysis

- Liaison with internal commercial stakeholders to support decision making

- Assist in any other ad hoc accounting duties

What you'll need to succeed
This role is open to candidates with 3 or more years of accounting experience who are seeking growth into a more commercial and analytical role. You should minimally possess a diploma/degree or any equivalent qualification. Good communication is required for liaison with internal and external stakeholders. Experience in PR/Marketing agencies would be a bonus.

What you'll get in return
Joining one of the top Marketing agency in the region, with opportunity to work closely with senior management who are willing to provide mentorship. Attractive salary and hybrid working arrangement available.

What you need to do now
If you're interested in this role, please apply and send your CV to Luo Qi at [email protected] to advance forward.

The incumbent will support the Foundation’s delivery of healthcare service through the processing of vendor invoices and payments, assisting in inventory & FA management.

Key roles include the followings :

• Responsible for invoice and payment processing
• Review and check vendor invoices received. Update to Purchase Orders/ Purchase Journals in financial system. Ensure expense code, department code, project code and fund codes are captured correctly.
• Liaise with vendor and internal party to follow up and resolve discrepancies between invoiced amount and receipt amount.
• Process approved vendor invoices for payment via Giro and/or other E-payment mode and send payment advices to vendors.
• Generate monthly vendor ledger listing to facilitate the reconciliation of vendor ledger to their Statement of Account.
• Perform monthly review of existing Purchase Orders to ensure that purchases of goods are delivered and invoices are duly received by Finance.
• Prepare general ledger journal and monthly closing activities.
• Prepare bi-weekly cashflow projection and monthly reports including creditors' aging, outstanding PO and accruals schedule.
• Review journals, reports and reconciliations prepared by peers.
• Assist in FA and inventory management duties including inspection exercises.
• Assist in annual audit, asset, inventory and cash counts when required.
• Participate in Finance system enhancement initiatives.

Requirements:

• Certificate / Diploma /Bachelor in Accountancy or Accounting/Business related discipline
• 2-3 years of Accounting/Finance experience
• Attention to details
• Well-organised
• Good communication and interpersonal skills, esp with the ability to communicate with people al all levels
• Teamwork and cooperation
• Able to operate Words and Excel
• Able to commit for 6 months

The successful incumbent will be part of the Finance team who is passionate about their work and the Foundation’s meaningful cause.

If you have a passion for our mission and possess a strong desire to make a positive difference, we would like to hear from you. .Click "Apply Now" to submit your application!

Kindly be informed that only shortlisted candidates will be notified.

We are a money broking firm looking for dynamic individuals to join us as IT Support Executive.

1. Responsibilities

1.1. Provide technical support to user desktops and laptops

1.2. Provide support in telecommunication and voice equipment

1.3. Setup new users – desktops and laptops applications installation and voice turrets

1.4. New equipment, desktops and printers’ installations

1.5. Participate in tech refresh, operating systems and applications upgrade

1.6. Regular checks for desktops and laptops: anti-virus and anti-malware checks; ensure that patches are up to date

1.7. Troubleshoot hardware and software issues

1.8. Assist in evaluations and tests on new software and hardware

1.9. Relocation of user positions and desk positions

1.10. Handle inventory management (updates and tracking)

1.11. Maintain IT documentations, ensure information is up to date.

1.12. Tasks and processes in accordance with IT and Compliance policies

2. Others

2.1. Assist in office renovation by supervising workers

2.2. Any adhoc assignments by Management

Requirements

- Professional Certificate / Nitec, Diploma in Information Technology related field

- Minimum 3-5 years of experience

- Work experience in financial institutions would be added advantage

- Team player with the ability to collaborate and support each other

- Independent and has ownership of his / her assigned tasks

- Good interpersonal skills

- Willingness to work on weekends and public holidays occasionally

The incumbent will be a member of the HR team, responsible for Talent Acquisition, Employee Engagement, and Employer Branding. Responsibilities include the following, and any other ad-hoc tasks assigned:

Talent Acquisition & Work Pass Management

• Partner closely with hiring managers and business heads to understand their hiring needs and develop effective recruiting plans, including but not limited to providing advisory on latest regulations on recruitment, such as Fair Consideration Framework
• Execute and manage the full recruitment lifecycle, developing and implementing recruitment strategies to attract and hire right talent, including but not limited to sourcing, shortlisting, interviewing, selecting, and negotiating for compensation
• Provide high-touch points and positive experience for internal and external stakeholders, building professional relationships to engage talents in the market
• Responsible for work pass management including but not limited to ensuring compliance to work pass related regulations such as COMPASS, applying for new or renewal of work passes in a timely manner, process payment for monthly levy, and providing advisory to stakeholders on work pass and relocation related matters
• Create, update, and manage employee accounts on HR system and personnel files (PFiles) with accuracy, and ensuring data and supporting documents are updated and filed in a timely manner
• Conducting onboarding to help new hires assimilate smoothly while being aligned with fair employment practices to uphold the employer branding when managing offboarding processes
• Responsible for analysis relating to employment metrics and trends, including identifying opportunities to streamline processes and improve overall efficiency and effectiveness for recruitment

Stakeholders and Employee Engagement

• Drive people initiatives including playing a key role in employees engagement/ wellbeing initiatives as part of the internal welfare team (iCON), driving corporate-wide bonding initiatives, CSR activities, as well as welfare programmes within the organization
• Design and execute corporate communications strategies and flow that support SKEI's business goals, including drafting of key messages/letters/reports to stakeholders as and when required, in particularly to work with stakeholders to breakdown and cascade key strategic messages to working level, ensuring deep understanding and alignment to business direction
• Facilitate company-wide and various internal employee communication sessions e.g. CEO communication sessions/townhall, including but not limited to crafting of company-wide notices, liaising with external vendors for events planning, emceeing for events, coordinating, and updating event/project progress to key stakeholders in a timely manner
• Responsible for driving and facilitating Employee Engagement Survey related to corporate culture improvement and employees’ satisfaction level

Internship & Employer Branding

• Responsible for managing internship, as part of building the talent pipeline and employer branding with students in Singapore, including but not limited to developing, coordinating, and executing internship programme, identifying, and creating opportunities to showcase SK brand in events such as career fairs and talks
• Work in partnership with recruiters, universities, and internal stakeholders to improve employer branding of SK locally
• Develop and design branding strategies by leveraging on Linkedin platform, including but not limited to positioning tonality, brand story, content, etc
• Work with internal stakeholders across business units and functions to build integrated communications strategies that promote and enhance the reputation and brand awareness of SKEI locally
• Stay up to date with latest social media best practices and technologies. Monitor and analyze media intelligence, brand impact, peer activities, industry developments, etc.

Generic Competencies

• Communication & Co-ordination Skills

Ability to articulate and discuss ideas and persuade others to achieve common outcomes. Anticipate customer needs and expectations and elicit feedback from customers to improve service. Build relationshipswith customers to create and sustain customer loyalty.

• Strategic Thinking Skills

Ability to identify less perceivable problems and use problem solving tools and techniques to solve the problems.

Leadership Competencies

• Task Leading

Aligning with the mission of the organization, the content and deadline of the work can be defined by the individual with foresight (expected effect and various issues for the task in advance).

• People Leading

Deepen insights into the planning, allocation and deployment of resources to anticipate needs. Plan the allocation and deployment of resources efficiently and effectively. Understand the strengths-weak points of members, including employee oneself, and create synergy in order to create organizational performance.

• Self-Leading

Lead by example at team level. Encourage and guide others to adopt a point of view, make changes or take action. Provide a team environment that facilitates relationships building, teamwork and the development of others.

Candidate Profile

A self-motivated individual who values integrity, have willing brain engagement in going the extra miles to provide excellent and create happiness and values to stakeholders. A strong candidate should possess the following:

• Degree in Business, Human Resources, or other relevant qualifications such iHRP certification
• Minimum 4 years’ experience in HR as generalist, or HR Business Partner, or HR specialist, with experience in managing Talent Acquisition, Employee Engagement and/or Employer Branding effectively and independently with consistent track record of success
• Highly motivated and organized individual who exhibits strong integrity, work ethics and ability to perform under pressure
• Meticulous and takes ownership and accountability to perform the HR operations and administrative tasks well in a timely manner
• An effective team player with excellent oral and written communication skills and strong stakeholder management skills for collaboration
• Strong analytical skills and data-driven thinking

Salary will commensurate with qualifications & experience.

Only shortlisted candidates will be notified, typically within 2 weeks from the closing date of the posting.