Responsibilities:

• Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and providing product information to both existing and prospective customers via phone, email, and in-person interactions.
• Process paperwork accurately and efficiently, including sales orders, contracts, and other relevant documents, ensuring compliance with company policies and procedures.
• Generate and send invoices to customers in a timely manner, following up on overdue payments and resolving billing discrepancies as needed.
• Maintain organized filing systems for easy retrieval of documents and information, ensuring confidentiality and data security.
• Communicate with customers with patience, empathy, and respect, ensuring their needs are met and their concerns are addressed in a timely manner.

Qualifications:

• Proven experience in administrative support, customer service, or similar roles, preferably in a retail or service-oriented environment.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and accounting software.
• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
• Ability to work collaboratively in a team environment and build positive relationships with customers and colleagues.
• Demonstrated ability to handle confidential information with discretion and maintain high standards of integrity and professionalism.

As part of the communications team, you will manage the education communication needs in SingHealth. You will ensure smooth implementation of strategies and support the department in the development and execution of integrated communications plans for education initiatives and events.

You profile and position SingHealth Academy as the preferred training provider for nurturing future healthcare professionals. This includes developing and implementing a full spectrum of integrated communications and publicity efforts for key initiatives and programmes. You will also provide support in organising in-house events and maintaining websites under SingHealth Academy.

In addition to the above, you will work together with education stakeholders to plan and execute overall integrated communications targeted at internal and external audiences for various entities. You will propose ideas for concepts and contents and develop collaterals. You will also partner with cluster communications team to reinforce education through recognition of education excellence on various communications channels.

You will develop and spearhead engagement strategies to engage stakeholders such as senior management, education stakeholders, residents and learners to ensure that key education strategies for milestone events are communicated clearly.

Job Requirements:

· Bachelor’s Degree in Communications, Journalism, Marketing, or related field

· Relevant experience in marketing communications including writing, editing and design would be an advantage

· Excellent command of the English language, both spoken and written

· Proficient in Microsoft Office applications. Proficient in graphic design software including Photoshop, Illustrator, Canva and possess good sense of visual design.

· Familiar with website management. Experience with using Adobe Experience Manager and Microsoft Sharepoint would be an advantage.

· Adept at project management and able to drive multi-faceted campaigns with good outcomes

· Meticulous with an eye for details

· Experience in stakeholder engagement

You will be responsible for providing logistical and administrative support for the training programmes and events organised by SingHealth Academy or its stakeholders for staff across the SingHealth cluster. You oversee event registration and payment, generate evaluation reports and maintain a monitoring system for revenue and expenses.

You will maintain the training programme database, training records, update the training directory and calendar, and provide on-site support for all events. You will be required to ensure the proper filing of records for applications and submission of training records for Continuing Professional Education (CPE) points.

You will be involved in providing publicity support for the training programmes and events, such as creating flyers or marketing collaterals. You will coordinate with the Education Communications team on the development of the marketing collaterals.

You will provide general administrative support to the department to ensure effective and efficient operations. Your duties will include organising and co-ordinating meetings, maintaining and upkeeping office equipment, monitoring office inventory and ensuring that the information is updated in a timely manner. You will process and fulfill orders for publications, and update mailing lists and contact information.

Job Requirements

· Diploma with at least 2 years of relevant experience or Higher NITEC/NITEC/ GCE N/O/A Levels with 8 years of relevant experience

· Proficiency in Microsoft Office applications and Adobe Photoshop would be advantageous

· Possess strong customer service orientation

· Detailed and meticulous

· Able to work with minimum supervision

· A good team player who is organised and able to work independently

Job Responsibilities

Volunteer Management

• Explore, plan and manage all publicity & outreach efforts for volunteer recruitment and engagement initiatives and programs. Screen, plan and coordinate volunteer orientation.
• Conduct volunteer recognition and engagement programs to foster a sense of belonging for volunteers.
• Manage volunteer database and prepare timely progress reports on deployment and statistics.
• Plan, organise & coordinate other capability development and training initiatives for volunteers and community stakeholders.
• Conduct periodic checks to ensure volunteer well-being.
• Assess the needs of the organization and monitor the progress of volunteers.

Project Development

• To support in the development & delivery of new programmes/ initiatives/ workshops, not limited for volunteers, aimed at enhancing the care experience of seniors, caregivers and volunteers.
• Work with programmes team to support selected pilot projects/programmes from their development to implementation phases, i.e., finding volunteer resources, coordinating with community partners, with the goal to build and secure potential future programme funding.
• Seek key engagement platforms for seniors, caregivers, volunteers, community partners, universities/IHLs, health and social care professionals to co-create and spark new ideas to create a better health and social care system for all. The role involves end-to-end event planning and execution, publicity and marketing, liaison and coordination.
• Any other duties as assigned by the Head of Department.

Job Requirements

• Degree/Diploma in Social Work/Customer Relationship Management or equivalent.
• Minimum 1 year experience in Talent Management/Relationship Management or related.
• Possess excellent interpersonal skills, meticulous and task orientated.
• Able to communicate in Mandarin will be an advantage to converse with non-English speaking stakeholders.
• Able to communicate in local dialects will be an advantage to converse with local dialects speaking stakeholders.
• Experience in Social service sector will be an advantage.

About the role

This is an exciting opportunity to join VINCAR as an Executive Assistant. In this role, you will provide high-level administrative and executive support to our senior leadership team. Your ability to anticipate needs, prioritise tasks, and manage complex schedules will be essential to the success of this position.

What you’ll be doing

• Provide executive-level administrative support, including calendar management, travel coordination, and meeting preparation.
• Manage and prioritise incoming correspondence and communications on behalf of executives.
• Assist with preparation of presentations, reports, and other business documents
• Liaise with internal and external stakeholders to ensure seamless coordination and execution of tasks.
• Maintain confidentiality and exercise discretion when handling sensitive information.
• Support the overall operations of the business and perform other ad-hoc duties as required.

What we’re looking for

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software. Experience with project management tools is a plus.
• Exceptional organizational skills and ability to prioritize tasks e ectively in a fast paced environment.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Proactive and resourceful in identifying and resolving problems.
• Meticulous attention to detail and accuracy.

Key Responsibilities:

• Develop and execute a sales strategy to achieve sales targets and increase market share in the kitchen equipment segment.
• Identify and generate leads through market research, networking, and cold calling to build a robust sales pipeline.
• Conduct sales presentations and product demonstrations to potential clients, showcasing the features and benefits of our kitchen equipment.
• Understand client requirements and provide customized solutions, including product recommendations and quotations.
• Negotiate pricing, contracts, and terms of sale to close deals and secure profitable business agreements.
• Build and maintain strong relationships with existing clients, ensuring regular communication and providing excellent after-sales support.
• Stay updated on industry trends, competitor activities, and customer preferences to proactively identify business opportunities and address market challenges.
• Prepare sales reports, forecasts, and other relevant documentation to track sales performance and provide insights to management.
• Continuously improve product knowledge and stay abreast of the latest advancements in kitchen equipment technology.
• Any other duties which may be assigned from time to time.

Qualifications and Requirements:

• Proven experience as a Sales Executive or similar role in the kitchen equipment industry.
• Strong track record of meeting or exceeding sales targets.
• Excellent communication, presentation, and negotiation skills.
• Customer-focused mindset with the ability to build and maintain relationships.
• Self-motivated and goal-oriented, with the ability to work independently as well as in a team.
• Knowledge of commercial kitchen equipment and understanding of customer requirements in the foodservice industry.

Successful candidate can look forward to

• Competitive remuneration package
• Attractive incentive schemes
• Attractive Sales Commission

• In charge of the staff benefit and insurance renewal
• Renewal of corporate licence
• Conduct orientation and briefing of staff benefits
• In charge of office maintenance
• Liaise with training centre for staff training
• In-charge of screening, register and cancellation of security officer's record through PLRD
• Assist logistics duties on uniform issue
• Submit survey required by MOM or by any ministry requirement
• Cover reception when receptionist on leave
• Arrange security officer's training course
• Assist for PLRD matters
• Check leave record and update leave record in the system
• Work Closely with operation team for manpower needs
• Other administrative issues on HR operations

JOB SCOPE

• Assist with on-site technical support and writing of inspection report
• Assist colleagues with technical queries
• Issuing of certificates
• Provide internal technical training
• Some sales quotation and order processing
• Assist engineer with other projects as required

JOB REQUIREMENTS

• Diploma/Degree in engineering (preferably mechanical)
• A passion for discovering how things work
• Detail oriented and systematic; able to keep track of multiple projects at once
• Hands-on; able and willing to get hands dirty when necessary
• Able to read and respond to email in Mandarin
• Fresh graduates are welcome

Note: Occasional travelling and working at heights/on-board vessels may be required.

Job Title: Sales Executive

Location: SINGAPORE

Company: SimplyActive

About Us:
SimplyActive is dedicated to empowering people to embrace an active lifestyle with our range of high-quality and functional products. Our mission is to deliver reliable, innovative solutions that help people live a healthier, more active life. As we grow, we're seeking passionate and driven individuals to join our team in promoting SimplyActive's vision to a broader audience.

Position Overview:
The Sales Executive will play a key role in expanding our market presence and driving sales growth. This individual will be responsible for identifying new business opportunities, building strong customer relationships, and achieving sales targets. The ideal candidate has a proven track record in sales, a passion for active living, and a strong understanding of the health and wellness industry.

Key Responsibilities:

• Sales Growth: Achieve or exceed monthly and quarterly sales targets through proactive outreach and account management.
• Customer Acquisition: Identify potential clients and partners, develop new sales channels, and grow the customer base for SimplyActive.
• Relationship Building: Cultivate long-term relationships with customers by providing exceptional service and support.
• Market Analysis: Stay informed on industry trends, competitor activities, and customer needs to help shape sales strategies.
• Sales Strategy: Collaborate with the marketing and product teams to develop effective sales campaigns and promotional materials.
• Reporting: Track and report on sales metrics, providing insights and suggestions for improving performance.

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• 2+ years of experience in sales, preferably within the health, fitness, or lifestyle industry.
• Strong communication and negotiation skills.
• Ability to work independently and as part of a team.
• Passion for health, wellness, and an active lifestyle.
• Proficiency in CRM software and Microsoft Office Suite.

What We Offer:

• Competitive salary and commission structure
• Opportunities for professional growth and development
• A collaborative and supportive team environment
• Employee discounts on SimplyActive products

How to Apply:
Please send your resume and a brief cover letter explaining why you’re the ideal fit for this role to [Insert Contact Information]. We look forward to welcoming a new team member who is as passionate about health and wellness as we are!

Responsibilities:

• Arrange export shipments to distributors/customers, including drop and export shipments.
• Prepare and handle commercial documentation such as invoices, delivery orders, and shipping documents using in-house systems like RPMS.
• Coordinate shipments and cargo collection with the warehouse department.
• Prepare necessary shipment certificates (e.g., SMF, COO, COQ).
• Prepare Letters of Credit for bank submission.
• Liaise with external vendors, including freight forwarders, clearing houses, third-party logistics providers, and delivery contractors.
• Process manual purchase orders and shipping instructions for vendors in regions including Japan, America, Europe, China, Indonesia, Thailand, and India.
• Negotiate rates and contracts to optimize delivery efficiency and cost.
• Plan and monitor inbound shipments/freights from both local and international suppliers.
• Track and oversee costs related to loading and unloading.
• Investigate claims from distributors concerning shortages, incorrect deliveries, or defective parts with warehouse personnel.
• Prepare orders and monthly reports as needed.
• Perform any other duties assigned during the course of work.

Required Competencies:

• Strong interpersonal and customer service skills.
• Ability to multitask and prioritize daily tasks effectively.
• Professional demeanor with a positive image toward customers.
• High level of integrity and transparency.
• Attention to detail and a meticulous approach to minimize errors.
• Positive and responsible attitude.
• Strong self-motivation and commitment to task completion.
• Ability to adapt to and perform well in a fast-paced, high-volume environment.

About the role

We are seeking a highly motivated and results-oriented Corporate Car Sales Executive to join our dynamic team. The ideal candidate will have a proven track record in corporate sales, preferably within the automotive industry. This role involves developing and managing relationships with corporate clients, understanding their needs, and providing tailored vehicle solutions that meet their business requirements.

What you’ll be doing

• Identify and acquire new corporate clients through prospecting, networking, and referrals.
• Build and maintain strong relationships with existing corporate clients to foster repeat business and generate referrals.
• Conduct needs analysis to understand clients' fleet requirements, budget constraints, and preferences.
• Prepare and present customized vehicle solutions and proposals that align with clients' needs and objectives.
• Negotiate pricing and terms of sales agreements with corporate clients.
• Coordinate with internal departments to ensure smooth vehicle delivery and after-sales service.

What we’re looking for

• Valid driver's license and clean driving record.
• Proven experience in corporate sales, preferably in the automotive industry.
• Strong understanding of vehicle specifications, financing options, and leasing programs.
• Excellent communication, presentation, and negotiation skills.
• Ability to build rapport and establish trust with corporate clients.
• Self-motivated and driven to achieve sales targets.

To assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties.

• To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel.
• To determine daily room requirements and ensure guest’s special requests are being checked, room blocked as per guest’s request.
• To take charge and ensure preparation work is done prior to groups check-in.
• To receive and attend to VIPs, wedding couples and regular guests in the absence of Guest Services Manager
• To brief and update Guest Services Officers on events and latest developments.

Requirements

• Positive work attitude and team player.
• Good communication and public relations skills.
• Able to perform rotating shift.

You will provide administrative support and coordination for the smooth maintenance of training functions, databases, reports and assisting in major events/projects.

Job Requirements

• Diploma with a minimum 2 years' working experience

• Good command of written English and knowledge of Microsoft Office

You are primarily responsible for preparing and managing monthly financial statements, budgets, costings, and claims submissions for research and clinical trials. This includes extracting and collating supporting documentation for funding agencies, verifying and managing accounts receivables, posting journal entries, performing variance analysis, preparing audit schedules, and overseeing operational processes to ensure accuracy and compliance.

You will work closely with our colleagues from Finance Shared Services, Clinical Trials and Research, and external grantors/ auditors and IT teams to ensure seamless systems integration and audit compliance. You are also expected to support the team in SAP system automation and UAT.

Job requirements:

· Recognised degree in Accountancy/ ACCA or equivalent with relevant working experience

· Fresh graduates who are keen to learn quickly and are creative are welcome to apply

· Knowledge of SAP would be an advantage

· Proficient in Microsoft Office applications, especially Excel

· Strong communication, interpersonal and analytical skills

Service-oriented team player and able to multi-task in a dynamic and fast-paced environment

Job Description:

• Personal assistant to Senior Manager Special project and Contract
• Manage routine sales and assigned project tender enquiries.
• Involved in the tender preparation, collate the tender documents and prepare on time submission.
• Interface with the customers and inter / intra departments on the change of scopes, clarifications, etc and ensure on time submission.
• Montor (closely) and follow up on quotations and tender submissions.
• Assist in contract management on contract award.
• Involved in contract execution as assigned including but not limited to interface with sub-contractors, technical specification compliance, on shore supports, project cost control and monitoring, delivery assurance, as built documents compilation and submission etc.
• Post project administration includes but not limited to Account
• Receivable expediting, Account Payable assurance, project post- mortem and final project P&L report.
• Provide support to intra department ISO 9001 certification including training, education, auditing etc

Job Requirements:

• Minimum Diploma and preferable in engineering training.
• Training in or understanding of supply chain management will be an added advantage
• Knowledge in contract law, ISO 9001 QMS and negotiation skills are a plus
• Minimum of 2 years relevant working experience or 5 years working experiences in oil and gas industry
• PC literate especially in MS Office particular Excel, Words.and Adobe. Able to work in an ERP environment. Understanding MS Project etc will be a plus
• The candidate must come with high initiative, resourceful, able to plan ahead and willing to learn / explore new things. The willingness to meet and socialize with customers for future contracts is a plus.

Overview

Reporting to the Imaging Informatics Manager, the Executive Assistant will be part of the team that administers the daily operations of Radiology Information System (RIS), Picture Archival Communication System (PACS), EPIC NGEMR System and its components in the Diagnostic Imaging department. The candidate is expected to upkeep and ensure that the applications are working in requirements with departmental and operational needs to ensure efficiency and effectiveness.

Job Responsibilities

You will be responsible for the following:

1. Assist the team with day-to-day operations of RISPACS, NGEMR systems and Diagnostic Imaging equipment to users
2. Perform image amendment requests
3. Perform daily administration of PACS application and RIS modules, maintaining system and data integrity.
4. Rostered to provide 24/7 on call support on a rotational basis.
5. Communicate IT issues identified by users to vendors or respective parties involved.
6. Respond to systems related issues in a timely manner and escalate when necessary.
7. Assist department with inport and export of radiology images from private imaging centers and/or to patients
8. Assist in image or data extraction and de- identification of images based on accepted hospital policies.
9. Work with hospital IT Department, vendors, and end-users’ groups to coordinate change requests pertaining to Radiology IT systems.
10. Involved in project management and assist in system migration and implementation phases of current to incumbent system. Scope of work includes project milestones such as requirement gathering, design, testing, implementation and BAU.
11. Exciting opportunity to be part of a new initiative to augment AI into current operations
12. Perform any other duties assigned by Imaging Informatics Manager/HOD

Requirement:

• Diploma in Business IT / Information Technology/ Health Informatics/ Diagnostic Radiography or equivalent with 2 to 3 years of working experience
• Basic understanding of IT and network concepts.
• Proficient with Microsoft Office and intermediate excel skills
• Strong interpersonal, communication and written skills
• Good attitude and willing to learn new knowledge.
• Able to work independently and as a team player in a fast-paced setting.
• Willing to do on call duties and flexible in working hours as some tasks (such as system maintenance) can only be performed after office hours.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

About our client: Our client is a leading global chemical manufacturing company.

*The role will be hired on a 1-year contract basis to support the finance team.

About the role:

• Ensure the accuracy and integrity of financial data analysis within established deadlines.
• Maintain the general ledger and support accounting activities.

Specific Responsibilities:

• Assist with month-end and year-end closing processes.
• Support the preparation of the quarterly consolidation package.
• Manage daily operations in the general ledger system.
• Reconcile balance sheet accounts.
• Collaborate with auditors for both annual and quarterly audits.
• Oversee daily operations in accounts payable maintenance.
• Update and manage supplier and customer master data.
• Assist in cash flow management and projection reporting.
• Help prepare corporate income tax data.
• Contribute to the preparation of GST reports.
• Assist in the annual inventory stock take.
• Provide ad-hoc support for various accounting and finance tasks.

About you:

• Minimum of 3 years of experience in financial accounting.
• Knowledge of SAP is preferred.
• Diploma in Accountancy.

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg No: R1325507

We are seeking a motivated, proactive and highly organised individual for the Group Chairman Medical Board's Office. In this role, you will perform essential administrative, coordination and secretariat functions, providing comprehensive support for the Office's strategic and operational activities.

Your responsibilities will include report writing, coordinating work plans, data analysis and drafting and reviewing Policies & Procedures (P&P). You will coordinate with peers, staff from external departments and other relevant stakeholders to facilitate work process integration. Additionally, you will be responsible for organising high-level meetings and planning and organising strategic events or outreach activities.

Furthermore, you will support the Director (Medical Affairs) in key areas of Medical Manpower planning and junior doctors' well-being initiatives.

Job Requirements:

• Bachelor's Degree in any discipline
• Prior work experience in medical science, biomedical science or healthcare is advantageous
• Fast learner who is motivated and proactive
• Team player who is able to work independently
• Meticulous and highly organised
• Proficient with Microsoft Office applications

A.L.I.C.E @ SGH Campus aims to advance innovation and research in the SingHealth Duke-NUS Academic Medical Centre. Located within SingHealth Tower, this innovation center is a 590-square-metre purpose-built hub equipped with facilities and tools for brainstorming, prototyping, and test-bedding etc. It catalyses collaborations between clinicians, healthcare innovators and multidisciplinary industry partners for the acceleration of healthcare innovations.

We are seeking an Executive to play a pivotal role in supporting the translation of innovation ideas into impactful outcomes. Our platform supports the curation of new insights, creation of innovative technologies/solutions and development of advanced workflow and expertise. You will work closely with the team to source and develop new collaboration opportunities with partners, including early and late-stage innovation enterprise as well as engage various stakeholders such as research institutions, government agencies and venture capital community among other key players in the ecosystem.

Besides helping build a strong partnership network, your responsibilities will include providing engineering/technical support to the academic medical centre innovation project teams/innovators to translate ideas into functional prototypes as well as advance the technology readiness level of innovation projects. You will also have the opportunity to support the experiential learning of healthcare innovators.

Job Requirements:

• Bachelor's Degree in Engineering or related fields
• 1-4 years of relevant working experience preferred. Fresh graduates are welcome to apply and will be considered for the executive position.
• Adept at developing collaboration partnerships
• Able to work in a fast-paced environment with diverse stakeholders in advancing the value proposition of programs/projects
• Knowledge in technology ideation and healthcare technologies will be an advantage
• Resourceful, attentive to detail with good communication, interpersonal and collaboration skills

The incumbent shall be part of the Finance Shared Services (FSS), Sundry Billing team. The person shall be responsible for the following:

• Perform customers debt collections, including sending email reminders.
• Prepare fee collection report.
• Compute commission charges for Credit Card & PayLah payment.
• Perform bank charges posting and bank statement reconciliation.
• Perform computation of late fees.
• Monitor Accounts Receivable (AR) ageing and follow up actively to reduce AR days.
• Liaise with customers / institutions on billing matters / disputes.
• Monthly download AR details report.
• Any other ad-hoc duties assigned.

Job Requirements:

• Minimum GCE ‘O’ level or Diploma in Accountancy or equivalent.
• Experience in Accounts Receivable or Accounting is preferred; Candidates without experience are welcome to apply.
• Experience in SAP is preferred.
• Proficient in Microsoft Office.
• Possess good communication skills to communicate with stakeholders of all levels.
• Able to work under pressure and within tight deadlines.
• Outgoing personality that enjoys working with people.
• Meticulous, high integrity and have a positive work attitude.

You are primarily responsible for finance functions related to accounts payables and financial reporting, playing a key role in maintaining accurate financial reporting and ensuring compliance with financial policies and procedures. This includes invoice verification, purchase requisition approvals, and expense analysis.

In addition, you will participate in the annual operating expenditure budget exercise and support various projects, including system implementations. You are expected to work closely with our Finance Shared Services, the IT department, and other relevant departments to ensure seamless system integration and adherence to financial processes. You will also assist the Manager in refining daily operational processes.

Job requirements:

• Bachelor’s Degree in Accountancy or equivalent, with at least 1 year’s relevant experience
• Knowledge of SAP would be an advantage
• Proficient in Microsoft Office applications, especially Excel
• Good understanding of statutory and accounting reporting requirements
• Strong communication, interpersonal and analytical skills
• A team player and also able to multi-task in a dynamic and fast-paced environment

You are primarily responsible for finance functions related to Account Payables and Subvention accounting, as well as supporting various projects and systems implementations. You will work closely with our Finance Shared Services, IT and other relevant departments to ensure seamless integration of systems and adherence to financial processes.

Your role is pivotal in upholding the accuracy of financial reporting and ensuring compliance with financial policies and procedures, including invoice verification, expense analysis, subvention accounting and system interface verification. Additionally, you will support the Manager in financial reporting, account closure and reconciliation, as well as daily operational processes.

Job requirements:

• Bachelor’s Degree in Accountancy or equivalent
• At least 2 years’ relevant experience
• Knowledge of SAP would be an advantage
• Proficient in Microsoft Office applications, especially Excel
• Good understanding of statutory and accounting reporting requirements
• Strong communication, interpersonal and analytical skills
• A team player and also able to multi-task in a dynamic and fast-paced environment

The Office of Patient Experience plays an important role in ensuring that our patients have a positive experience during their journey with us.

We are seeking a self-driven individual with a passion to serve to join us. You will be part of the patient experience team to attend to patients’ feedback, which includes seeking inputs from stakeholders, communicating findings, and drafting replies.

In addition, you will be involved in the recruitment of volunteers and service quality related projects to promote service culture in NHCS.

Job Requirements and Attributes

· Degree holder with at least 3 years’ working experience in a customer/patient service or feedback management role.

· Relevant working experience in a healthcare institution is preferred.

· Excellent command of English, both verbal and written.

· Strong interpersonal skills and the ability to empathise with patients while remaining calm and composed under pressure.

· Adept in conflict resolution.

· Ability to work independently and collaboratively within a team environment.

As a Business Development Executive, you will be responsible for driving the company’s revenue growth by identifying new business opportunities, building client relationships, and optimising sales processes.

You will work closely with the sales, marketing, and product teams to develop and implement effective business strategies. Your goal will be to expand the client base, increase revenue, and strengthen our market presence.

Key Responsibilities:

Market Research & Analysis:

• Conduct in-depth research on industry trends, competitor activities, and market needs.
• Identify emerging markets and business opportunities to target for potential growth.
• Analyse customer segments and preferences to refine the company's value proposition.

Lead Generation & Client Acquisition:

• Identify Potential Leads: Utilize various tools and platforms (e.g., LinkedIn, CRM systems, trade publications, and industry events) to build and maintain a robust pipeline of qualified leads.
• Outbound Prospecting: Engage in cold calling, emailing, and social media outreach to initiate contact with decision-makers and stakeholders in target companies.
• Networking: Attend industry events, trade shows, and conferences to connect with potential clients and partners, enhancing the company's visibility and market reach.
• Qualifying Leads: Assess and qualify potential leads based on their needs, budget, and decision-making timelines to prioritise high-value opportunities.
• CRM Management: Maintain detailed records of lead interactions, follow-up activities, and next steps using CRM software to ensure efficient lead tracking and conversion.

Sales & Negotiation:

• Develop and deliver compelling pitches and presentations tailored to the specific needs and pain points of prospects.
• Collaborate with internal teams to craft customised proposals that align with client requirements and demonstrate the value of our offerings.
• Negotiate terms, pricing, and contracts to close deals and achieve or exceed sales targets.
• Prepare quotations and proposals and follow up with clients.
• Fulfilment of sales orders by an existing customer.
• Liaise with logistics to ensure timely delivery of goods.
• Liaise with finance to ensure timely invoicing and payments are received from clients.
• Work closely with marketing on new product developments as required.
• Process purchase and sales orders.

Client Relationship Management:

• Build and nurture long-term relationships with clients, ensuring satisfaction and creating opportunities for upselling or cross-selling additional services.
• Act as the primary point of contact for key clients, providing them with ongoing support, updates, and solutions to their business challenges.

Strategic Planning & Collaboration:

• Work with marketing teams to develop targeted campaigns and materials that align with business development goals.
• Collaborate with the product team to provide market feedback and insights to improve and customise product offerings.

Reporting & Analysis:

• Sales Performance Tracking: Regularly update sales metrics, including lead conversion rates, sales pipeline status, and revenue growth, using CRM tools and data analytics software.
• Weekly/Monthly Reports: Prepare detailed reports on business development activities, including lead generation performance, sales achievements, and upcoming opportunities. Present findings and recommendations to senior management.
• Market Analysis Reports: Generate reports highlighting market trends, competitive landscape, and potential areas for expansion.
• Forecasting: Analyse data to forecast future sales, set targets, and develop action plans to bridge any gaps in reaching sales goals.

Continuous Improvement:

• Stay up-to-date with industry trends, new technologies, and best practices in business development to enhance personal skills and contribute innovative ideas to the company’s strategy.
• Participate in training programs and workshops to improve lead generation techniques, sales strategies, and CRM management skills.

Skills & Qualifications:

• Proven experience in business development, sales, or a similar role.
• Strong knowledge of CRM software and sales tracking tools (e.g., Salesforce, HubSpot).
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently, manage multiple projects simultaneously, and achieve targets in a fast-paced environment.
• Strong analytical skills with a focus on data-driven decision-making.

You will collaborate with stakeholders on timely data submissions and accurate reporting of clinical quality indicator results. This involves data extraction and analysis, and maintaining the department’s database. You will also promote and encourage staff participation in quality improvement programmes and contribute to projects relating to Quality Improvement initiatives.

In addition, you will coordinate and support Ensure Safe System (ESS) for Quality Assurance & Risk Management and liaise with ESS stakeholders to ensure standards are met. You will also coordinate meetings, prepare meeting minutes and reports, and provide any other administrative support. You will also work closely with internal/external stakeholders to support corporate programmes and participate in ad hoc operational projects and initiatives.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Degree in Biological Science or Applied Science, with 2 years’ working experience

· Proficient in Microsoft Office applications

· Excellent interpersonal, written and oral communication skills

· Meticulous with good organisational skills and able to work independently