Job Description:

• Report to Head of Marketing Communications and oversee executive/s to provide Marcom and PR support for the assigned portfolios.
• Responsible for providing strategic direction and execution of all communication materials for the assigned portfolios.
• Ensure consistent adherence to Corporate Identity guidelines of the assigned brand/s.
• Responsible for developing and maintaining content including videos & photographs of the assigned portfolios on company’s website and other owned platforms.
• Work closely with Area General Managers, Area Director of Sales & Marketing and Corporate/ Field Sales to develop new campaigns for the respective market segments.
• Recommend, use and optimize various communication platforms to engage with various audiences and market segment.
• Create various marketing materials to be used across various media platforms – offline and online. Materials includes but not limited to: brochures, EDMs, online banners, advertisements, pull up banners, gift cards, corporate gifts, in-house collaterals etc.
• Develop and execute social media strategies include content management to promote the respective properties & brand/s assigned in increased awareness and build up the followers’ community.
• Develop PR strategies & activities to build and enhance the brand values of the hotels and serviced residences under his/her charge. Activities include but not limited to; media familiarization, media enquiries, media giveaways, media events, media engagement etc.

Job Requirements:

• Minimum 3 years of experience in Marcoms with reputable hotel brands, chains or equivalent
• Experience in managing external agencies such as creative, media buy, PR and social media
• Experience in managing external vendors and partners such as printers, publishing houses etc
• Excellent in communication skills
• Proficient in MS Office tools such as Word, Excel, Outlook and PowerPoint
• Knowledge of Photoshop or similar software will be an advantage
• Knowledge of digital marketing and social media management will be an advantage
• Motivated, passionate and self-starter individual who thrive working in a fast-paced environment with demanding work schedules
• Organized, detailed-oriented and sensitive to deadlines
• Excellent interpersonal and communications skills including demonstrated poise, tact and diplomacy especially in dealing with media and senior managements.
• Ability to work independently and as a team player

IT Support Specialist - Hospitality & Retail

About Us:

BYD by 1826 is at the forefront of delivering exceptional experiences in the hospitality and automotive retail industries, boasting a collection of premium restaurants and BYD showrooms. Our mission is to enhance operational efficiency and customer satisfaction through cutting-edge technology. We are seeking an IT Support Specialist who will ensure our technological infrastructure robustly supports and enhances our diverse operations.

Key Responsibilities:

• IT Support: Provide comprehensive IT support across our restaurants and car showrooms, addressing both onsite and offsite queries to ensure uninterrupted business operations.
• Software Management: Conduct maintenance of existing and new web-based applications used by the business, ensuring optimal operation, and swiftly addressing any issues that arise.
• Software Implementation: Lead the introduction and integration of new software solutions, guaranteeing smooth transitions and minimal operational disruptions.
• Application Testing & Bug Reporting: Work alongside our software development team to test applications, identify bugs, and document reproducible steps for quick resolution.
• Software Research & Proposal: Research and propose new software solutions that meet our evolving business needs, evaluating their potential impact and outlining implementation strategies.
• Documentation & Training: Create detailed documentation for all software deployments and conduct on-site training sessions for staff, empowering them to utilise new software effectively.
• Collaboration with External Parties: Communicate and work closely with contractors, third-party service providers, and vendors to ensure seamless service delivery and project execution.
• Travel Requirements: Be prepared to travel to various venues as needed, providing direct IT support, leading projects, and ensuring consistent IT service quality across all operations.
• On-Call Support: Be available on an on-call basis after hours to address urgent IT support needs from any of our outlets. Overtime pay will be provided if urgent support is required beyond the regular schedule, ensuring critical systems remain operational at all times.

Requirements:

• A Degree/Diploma in IT or an equivalent field, with at least 2 years of work experience in IT support, focusing on web applications and cloud technologies.
• Expertise in diagnosing and resolving hardware and network issues.
• Ability to evaluate software solutions and understand complex business needs.
• Strong communication skills, capable of breaking down technical information for non-technical audiences.
• Proactive and independent, capable of managing the IT needs of a multifaceted business.
• Experience collaborating with contractors and third-party service providers.

Job Description includes but not limited to:

*Reporting to the RM (restaurant manager) and or his/her assigned personnel working towards the restaurant's annual operating budget.

*Coordinate daily front of the house operations including bar related job scopes; in charge for making beverages, daily chores; setting of table cutleries, folding of napkins, washing, cleaning etc

*Telephone Etiquette: as in accordance with manager's SOP.

*Always ensure and maintain consistency of product quality presentation as set by company and manager.

*To achieve sales targets by upselling beverages/food items and maintaining customer satisfaction.

*Ensures compliance with regulatory compliance for hygiene; health, food safety , risk management and working in a safe environment for all employees and during deliveries.

*Assisting RM working towards the same goal for accountability in planning strategies to ensure that the company business plan is delivered.

*Manage inventory which includes ordering, receiving and stock taking (FSMS-monitoring forms are duly filled daily).

*Ensures proper food handling, sanitation and infection control procedures at all times.

*Always deliver the company brand promise and provide exceptional customer service at all times.

*Must have good knowledge of the restaurant/bar menu and their recipes.

*Performs additional responsibilities, although not detailed, as requested by the restaurant manager/and or his assigned personnel at all times.

Requirements:

*Committed to delivering high levels of customer service and provide go-the extra-mile service.

*Ability to work under pressure in a fast-face environment

Contact: 97333729 for a career pathway chat

Send CV: [email protected]

Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment.

Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.

The role of the Hotel Operations Manager at KINN is pivotal in upholding the company's policies and philosophies, ensuring the financial health of each hotel, and maintaining the overall operational excellence of the three properties.

This position involves promoting KINN's values to team members and guests, overseeing financial performance, conducting regular site visits, staff management, and fostering a culture of guest satisfaction.

The Operations Manager plays a crucial role in ensuring the smooth and efficient operation of KINN's hotels.

1. Promote KINN’s Policies and Philosophies

• Engage in direct and indirect interactions with team members and guests to promote KINN's policies and philosophies, fostering a positive and inclusive environment.

2. Financial Oversight

• Review monthly financial performance for each hotel, including the approval of monthly operating expenses.
• Review and approve OTA (Online Travel Agency) commissions.
• Monitor and control CAPEX (Capital Expenditure) costs.

3. Financial Reporting:

• Prepare monthly Profit and Loss (P&L) results for each individual hotel.
• Share P&L results with Resident Managers to ensure transparency in financial expenses.

4. Site Visits and Maintenance

• Conduct weekly site visits to hotels, performing walkthroughs of both the Front and Back of the house areas.
• Ensure that hotel conditions are safe and clean at all times, addressing any concerns promptly

5. Staff Management

• Conduct interviews for all new hires, specifically approving hires for Front Office and Housekeeping Associates.
• Approve Annual Leave, Sick Leave, and Off In Lieu requests through the Payday system for hotel operations team members.
• Provide counselling and support to team members and liaise with HR on disciplinary actions and record keeping.

6. Communication and Collaboration

• Conduct monthly updates with Resident Managers regarding events, happenings, and scorecards to keep them informed and aligned.
• Collaborate closely with Resident Managers to enhance guest experiences and address feedback based on monthly guest satisfaction results from various channels.

7. Supply Chain Management

• Approve hotel material orders necessary for daily operations.
• Review all monthly invoices from suppliers and vendors, ensuring accuracy and approving them for payment.
• Liaise with the Finance Team to facilitate timely processing of payments.
• Any other duties delegated by Head of Hotel Operations & Project Development.

Requirements

• Minimum Diploma in Hospitality, or a minimum of 5 years of relevant experience in Front Office Manager or Room Division Manager.
• Proficiency in spoken and written English is essential.
• Strong knowledge in room operations.
• Demonstrated excellence in communication, problem-solving, reasoning, and motivational skills.
• Flexibility to work varying shift schedules, including nights, weekends, and holidays

Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.

We are looking for Full-time Front Office Associate to serve as our guests’ main point of contact and manage all aspects of their accommodation. Serving as KINN’s ambassador, you will be instrumental in creating a pleasant and memorable stay for our guests, and to show them the full KINN experience.

Responsibilities

• Perform check in and check out duties in accordance to the Hotel’s P&P Standards
• Update guest information into Hotel PMS system
• Filing of guest registration cards into Guest In House folders for check in guest
• Filing and storage of guest registration cards for check out guests
• Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards
• Checking of daily arrivals and departures, ensuring that rooms/capsules are blocked and prepared for guest arrivals
• Perform checks on cleanliness of public areas and other guest areas such as dorms, guest toilets, public areas etc
• Check pantries and topping up of pantry amenities
• Preparing and sending of daily hotel reports to relevant parties nightly

Requirements

• Independent and adaptable
• Self-confident and makes an effort to be well-groomed and tidy
• Excellent communication and organizational skills
• Fluency in English is a must.
• Previous work experience as a hotel front desk agent, receptionist or similar role is preferred, but will train the right person.
• Commitment to work a 5 day work week including shifts and weekends.
• Experience with property management and digital softwares such as CloudBeds or Opera will be a huge plus!
• Experience managing online travel agent websites such as Booking.com and Agoda work is an advantage

Reporting to the RM (restaurant manager) and or his assigned personnel, working towards the restaurant's annual operating budget. Responsibilities include, but are not limited to:

*Coordinate daily front of the house operations including bar related job scopes; in charge for making beverages, daily chores; setting of table cutleries, folding of napkins, washing, cleaning etc

*Telephone Etiquette: as in accordance with manager's SOP.

*Always ensure and maintain consistency of product quality presentation as set by company and manager.

*To achieve sales targets by upselling beverages /food items and maintaining customer satisfaction.

*Ensures compliance with regulatory compliance for hygiene; health, food safety , risk management and working in a safe environment for all employees and during deliveries.

*Assisting RM working towards the same goal for accountability in planning strategies to ensure that the company business plan is delivered.

*Manage inventory which includes ordering, receiving and stock taking (FSMS-monitoring forms are duly filled daily).

*Ensures proper food handling, sanitation and infection control procedures at all times.

*Always deliver the company brand promise and provide exceptional customer service at all times.

*Must have good knowledge of the restaurant/bar menu and their recipes.

*Performs additional responsibilities, although not detailed, as requested by the restaurant manager/and or his assigned personnel at all times.

Requirements:

*Committed to delivering high levels of customer service and providing go-the extra-mile service.

*Ability to work under pressure in a fast-face environment

Contact: 97333729 for a career pathway chat

Send CV: [email protected]

*Responsibilities include, but are not limited to:

*Working closely with the Executive Chef/Chef De Cuisine and his assigned personnel: supporting Sous/Junior Sous Chef; running the entire daily kitchen operations and also for outside catering events.

*Preparation/delegating of mise en place as written/verbally instructed by superior .

*Ensuring consistency in work performance; overseeing junior kitchen staff members: demi chef/cook/ trainees; learn and study the full knowledge of the menus and their recipes.

*Maintain proper stock for smooth running of daily restaurant operations

*Ensuring proper handling and storage of all food items (First-in-First-out) in accordance with the company /Head chef's standards.

*Always ensure quality control and food presentation as per standard company recipes (restaurant/outside catering) , ensuring all portion controls are strictly adhered to following the head chef's practices.

*Inspect quality of food upon receipt and sign off delivery order in accordance with company policy (all staff members to use probe thermometer for checking of food temperature during receiving and to duly filled up FSMS monitoring form)

*Assisting Head chef/keep him updated; to oversee for stock items that are fast moving and for those that are not moving

*To ensure good hygiene and personal grooming standards, ensure working with safety for yourself and all fellow colleagues and adhere to Risk Management/safety practices.

*Enjoys being challenged, committed to serving food of the highest quality.

*To assist in monthly inventory for the entire kitchen..

*Monitoring portion and waste control to maintain profit margins.

*Perform any other duties as assigned by the management/CDC/Restaurant Manager

Requirements:

· Have good initiative, a self-starter and a team player.

· Positive attitude and good communication skills

· Solutions-oriented, results driven and problem-solver

Please send resume to: [email protected] (only shortlisted candidates will be notified or contact 97333729)

Key responsibilities include, but are not limited to:

*Working hand in hand with the restaurant manager (RM) working towards the restaurant's annual operating budget for the profitability of the outlet.

*Responsible for daily operations of the restaurant; responding efficiently/accurately to customers' needs/complaints and updating the manager of such matters.

· Always ensure and maintain consistency of product quality presentation as set by Head Chef/RM/management.

· Working hand-in-hand with fellow colleagues to achieve sales targets by upselling beverage/food items and maintaining customer satisfaction.

· To constantly upkeep on festive promotions/monthly promotions/displaying of marketing collateral on time and be accountable for the profit and loss of the restaurant.

· Accountability for planning strategies to ensure that business plan is delivered

· Optimize labour productivity by translating forecast sales, transaction counts and average check into day-to-day scheduling (lead staff in the opening and closing of the outlet).

· Manage monthly FOH inventory.

· Ensure to comply with good hygiene and personal grooming standards, food safety, workplace risk management , cleanliness, and food presentation standards. At all times to be cautious, bear in mind and put in use for FSMS.

· Always deliver the company brand promise and provide exceptional customer service.

· This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the skills and responsibilities required to do this job successfully.

· Requirements:

· Meticulous, keen attention to detail and creativity.

· Positive attitude, good communication skills, solutions-oriented, and problem -solver.

To apply, please send a resume to: [email protected]. Call 97333729 for a career pathway chat.

JOB PURPOSE:

The Housekeeper is responsible for cleaning and servicing assigned rooms/areas according to established standards and procedures.

ACCOUNTABILITIES:

1. Clean and maintain the rooms and surrounding areas according to the established standards e.g., making beds, dusting, vacuuming, cleaning and sanitization bathrooms, removal of trash etc.

2. Replenish supplies in rooms according to standards.

3. Check mini-bar consumption, charging and replenishment, stock level etc.

4. Report any defects and deficiencies to supervisor.

5. To follow policy and procedure with regards to guest left items, fire safety and other procedures to protect the welfare of guests and property.

6. Attend to guest requests promptly.

7. Any other duties as assigned.

KNOWLEDGE / QUALIFICATIONS:

1. Functional knowledge in room cleaning.

2. Minimum 1 year of housekeeping experience.

3. Knowledge in use of cleaning equipment and proper chemicals handling.

SKILLS:

1. Good communication skills and basic conversational English.

2. Strong team player, whilst still having the ability to work independently with minimum supervision.

3. Willingness to learn.

about the company

Our client is a leading luxury hospitality and lifestyle brand, offering luxury wellness and health services. Based in Singapore, they have established their brand and have expanded to various global and regional locations. They are looking for an Operations Director to lead, manage and drive the day to day operations, staff and performance of their Singapore based business at their hotel.

about the job

In this role, you will be working closely with senior management and your responsibilities include:

• Overseeing and driving day to day operations of the wellness, spa and fitness center, including but not limited to: operational strategies, facility and staff management, and ensuring daily efficiency and productivity
• Managing financials of the center, which entails the operational budget, expenses, financial reports and forecasts for profitability
• Being responsible for overall customer satisfaction, overseeing membership and sales to ensure that the brand is represented well
• Upholding and establishing high service and customer standards, ensuring consistency across the team in these aspects, to deliver best experience to customers

skills and experience required

• 10+ years of experience in operational management roles in spa or wellness center, preferably in hospitality/hotels
• Keen passion in the health and wellness industry, with experience and knowledge with operational systems and financial budgeting
• Knowledge of the industry top standards and compliance in the health and wellness space

Job Description:

Reporting to the Area General Manager / Senior Hotel Manager, you will be part of a performance-driven revenue management team that manages hotels and serviced residences in Singapore, Malaysia, and Japan. In your role, you will be responsible for implementing revenue management strategies to optimize revenue streams and achieve revenue targets.

This role requires someone who is able to gain a good situational understanding of market conditions, be able to translate such insights into strategies, and can communicate as well as implement these insights and strategies at the hotel property.

• Use various tools available to understand and communicate market dynamics, demand generators, and hotel trends to key stakeholders
• Translate insights into strategies in pricing, distribution, upselling and inventory control
• Conduct weekly Revenue Management meetings with Area General Manager, Area Director of Sales and Marketing, Director of Sales and Marketing, Director of Sales
• Champion and educate revenue management practices at the property
• Provide input to the annual budget process on all revenue aspects of the business

Job Requirements:

• At least 2 years of hotel management experience in similar capacity with previous Revenue Management or Pricing experience preferred
• Good knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions
• Due to locality of hotel portfolios, work commitment on work nights, weekends and/or holidays may be required.
• Excellent communication, negotiation and problem-solving skills
• Able to work with minimal direct supervision
• Must be a self-starter and pays great attention to detail
• Self-motivated, performance-driven and comfortable working in a fast-paced, dynamic environment

The Company

Join a privately owned hospitality group with tremendous development opportunities.

Due to business expansion, we are actively recruiting for a Financial Controller to be based in Singapore.

The Role

Reporting to the COO and leading a small team, you will be responsible for guiding the finance organization to ensure efficiency, compliance and improve quality of service & reporting and oversee the budgeting, forecasting and reporting. You will also be responsible for supporting external audit with statutory compliance, and support and appraise commercial opportunities and any future development opportunities. Work closely with the Financial Controller, General Manager, Director of Sales & Marketing and department heads to provide regular reporting to the Chief Operating Officer (COO), Chairman and committees on progress and results against the corporate strategy, long-term strategic plan and annual business plan. Be a key member of the management team, providing recommendations to enhance business performance, evaluating profit opportunities, and managing costs. Provide leadership for continuous evaluation of short- and long-term strategic financial objectives as well as supporting analysis of commercial opportunities that arise. Evaluate and advise on the impact of potential new strategies and any changes to the commercial and regulatory environment. Provide representation and liaise with External Audit, Tax and Legal Advisors as required. Liaise with Company Secretary and support in the execution of company secretarial duties.

Your Profile

To qualify for this role, you must have a Bachelor Degree in Accountancy with minimum 10 years of relevant experience in the hospitality industry. This role requires hands-on experience in Excel, financial modelling and good understanding of accounting standards and regulatory requirements in the hospitality industry. We are looking for a finance leader who possess commercial acumen and is detail oriented with excellent interpersonal skills.

Apply Today

Please send your resume, in WORD format only and quote reference number GC12923878, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd |Co. Registration: 200612189E | EA Licence No: 07C5595 | Gina Chia EA Registration No: R1109282

Hospitality Technology and Processes Executive

About us:

Heritage Collection is a homegrown boutique hotel management group which started in 2011. Living up to our namesake, we are dedicated to preserving Singapore’s rich history and culture by making our heritage districts relevant for future generations. For us, relevance is achieved by a pragmatic balance of heritage conservation and innovation.

About this role:

We are seeking a highly motivated Hospitality Technology and Processes Executive to join our team. You do not need to have a background in hospitality but you must at least be interested to learn about the industry. The ideal candidate is someone who is interested in innovation and using technology to help our hotel deliver exceptional guest experiences. If you are a forward-thinker, detail-oriented, and thrive in a fast-paced environment, we want to hear from you!

Your Key Responsibilities:

- Assess, optimize, and implement technology solutions to enhance the guest experience, streamline operations, and improve efficiency within the hospitality industry.

- Analyze existing processes and workflows and identify areas for improvement or automation.

- Collaborate with cross-functional teams to design, develop, and implement innovative solutions, including software and hardware, that support the company's objectives.

- Stay updated on industry trends, emerging technologies, and best practices to ensure the company remains competitive and at the forefront of hospitality technology.

- Train staff on new technology implementations and ensure smooth adoption across all levels of the organization.

- Manage relationships with technology vendors and service providers, negotiating contracts, and ensuring service level agreements are met.

- Lead and participate in the testing, validation, and quality assurance of technology solutions to guarantee they meet the company's standards.

- Maintain detailed records, reports, and documentation related to technology projects and processes.

- Monitor technology-related issues that arise and work with external vendors to achieve a rapid resolution to minimize disruptions.

- Provide regular updates and reports to senior management on the status of technology projects and processes.

Qualifications you need to possess:

- Bachelor's degree in Engineering, Information Technology, or a related field from a recognized university.

- Experience with or willingness to learn about hospitality technology, operations, and processes is an added bonus.

- Ability to learn our hotel’s Property Management Systems (PMS) and other industry- specific software.

- Excellent project management skills with the ability to lead and execute projects.

- Exceptional analytical and problem-solving abilities.

- Ability to present ideas in a systematic and logical manner.

- Ability to work in a fast-paced, team-oriented environment.

Beyond your qualifications, we are looking for:

- Someone with high levels of motivation with even higher levels of integrity.

- Someone who is hungry to learn and humble enough to accept feedback.

- Someone who is resilient when faced with setbacks and challengers.

- Someone who is not looking for work-life balance but work-life integration because you are doing something you are passionate about.

- Someone who believes that their past journey through life and school can be made relevant with a role in our company.

- Someone who embraces change because our company believes that “change is the only constant” in the pursuit of excellence and innovation.

Only shortlisted candidates will be contacted.

Job Description:

• To perform functions and tasks in relation to building the workplace culture, staff and guests’ engagement and overall service effectiveness in the field.
• From scheduling to logistics co-ordination; preparation of training materials to processing of invoices (for in-house runs). Conduct Service Quality trainings
• Development of common OJT content, using e-learning. Be involved in the production of learning videos in relation to Service Excellence, Housekeeping Standards, Infection Prevention Controls, etc
• Conduct analysis on training management reports and training budget
• Preparation and dissemination of training report
• Analyze Service Quality report, and provide recommendations from learning perspective
• Support the team with content development and publishing of the daily learning material Daily Dose
• Provide alignment and understanding of our service values (ACTS OF GRACE) through contextualizing the values to operations deliveries, using suitable microlearning tools
• Responsible for the planning and execution of quarterly service audits in FEH portfolio of hotels and serviced residences
• Preparation of publicity piece for nomination of nominees for the various Service Excellence Awards (including Employee of the Month)
• Trawl the internet for relevant awards for service, HR, organization, hospitality, etc for FEH’s participation
• Collation and edit of submission write-ups and preparation of nominees

Job Requirements:

• Minimum Diploma in Business Management with 3 to 5 years’ working experience preferably in Learning & Development and/or in hospitality industry
• Highly motivated and passionate about learning
• Analytical, meticulous and results focused
• Possess good verbal and written communication skills as well as strong interpersonal relationship skills
• Excellent knowledge and experience with Training Needs Analysis, Learning Management System and Microsoft Excel
• Good working knowledge of Microsoft Office
• Ability or Experience in simple videography and media editing tools would be an advantage
• Able to work in a fast paced environment

Job Description:

Training and coaching will be provided for all work and task assigned. List stated are not limited to the following:

Training Programme

• From scheduling to logistics co-ordination; preparation of training materials to processing of invoices.
• Preparing, and generating training data for reporting.
• Mapping of training competencies to learning needs
• Conduct research for training content development.
• OJT process mapping
• Handle training related or other HR projects which may be assigned from time to time.

Training Reports

• Conduct analysis of various training reports.
• Preparation of training reports

Learning Management System (LMS)

• Support in responding to queries in relation to e-Learning and LMS
  

Others

• Ad-hoc L&PD or Training-related project or work

Job Requirements:

• Minimum Diploma in Business Management with 3 to 5 years’ working experience preferably in Learning & Development and/or in hospitality industry
• Highly motivated and passionate about learning
• Analytical, meticulous and results focused
• Possess good verbal and written communication skills as well as strong interpersonal relationship skills
• Excellent knowledge and experience with Training Needs Analysis, Learning Management System and Microsoft Excel
• Good working knowledge of Microsoft Office
• Ability or Experience in simple videography and media editing tools would be an advantage
• Able to work in a fast paced environment

Job Description:

• Report to Head of Marketing Communications and oversee executive/s to provide Marcom and PR support for the assigned portfolios.
• Responsible for providing strategic direction and execution of all communication materials for the assigned portfolios.
• Ensure consistent adherence to Corporate Identity guidelines of the assigned brand/s.
• Responsible for developing and maintaining content including videos & photographs of the assigned portfolios on company’s website and other owned platforms.
• Work closely with Area General Managers, Area Director of Sales & Marketing and Corporate/ Field Sales to develop new campaigns for the respective market segments.
• Recommend, use and optimize various communication platforms to engage with various audiences and market segment.
• Create various marketing materials to be used across various media platforms – offline and online. Materials includes but not limited to: brochures, EDMs, online banners, advertisements, pull up banners, gift cards, corporate gifts, in-house collaterals etc.
• Develop and execute social media strategies include content management to promote the respective properties & brand/s assigned in increased awareness and build up the followers’ community.
• Develop PR strategies & activities to build and enhance the brand values of the hotels and serviced residences under his/her charge. Activities include but not limited to; media familiarization, media enquiries, media giveaways, media events, media engagement etc.

Job Requirements:

• Minimum 3 years of experience in Marcoms with reputable hotel brands, chains or equivalent
• Experience in managing external agencies such as creative, media buy, PR and social media
• Experience in managing external vendors and partners such as printers, publishing houses etc
• Excellent in communication skills
• Proficient in MS Office tools such as Word, Excel, Outlook and PowerPoint
• Knowledge of Photoshop or similar software will be an advantage
• Knowledge of digital marketing and social media management will be an advantage
• Motivated, passionate and self-starter individual who thrive working in a fast-paced environment with demanding work schedules
• Organized, detailed-oriented and sensitive to deadlines
• Excellent interpersonal and communications skills including demonstrated poise, tact and diplomacy especially in dealing with media and senior managements.
• Ability to work independently and as a team player

As the Assistant Restaurant Manager at IPG Hospitality's upcoming Indian restaurant, you will play a crucial role in supporting the overall operational and managerial functions of the establishment. Reporting directly to the Restaurant Manager, you will contribute to creating a positive and memorable dining experience for our guests while ensuring the smooth day-to-day operations of the restaurant.

Responsibilities:

Operational Excellence:

Assist in overseeing daily restaurant operations, including opening and closing procedures.

Ensure compliance with health and safety regulations and uphold quality standards.

Monitor and manage inventory levels, placing orders as needed and optimizing stock rotation.

Customer Service:

Foster a customer-centric environment by training and leading the front-of-house staff in delivering exceptional service.

Address customer inquiries, concerns, and feedback promptly and professionally.

Collaborate with the team to create a welcoming and enjoyable atmosphere for guests.

Staff Management:

Assist in recruiting, training, and supervising restaurant staff.

Schedule and manage employee shifts to ensure adequate coverage during peak hours.

Motivate and inspire the team to maintain high levels of performance and customer satisfaction.

Financial Management:

Support the Restaurant Manager in budgeting and financial planning.

Monitor sales, expenses, and profitability, implementing cost-control measures when necessary.

Assist in preparing and analyzing financial reports.

Quality Control:

Work closely with the kitchen staff to ensure consistency and quality in food presentation and taste.

Conduct regular inspections to maintain cleanliness and hygiene standards.

Address any issues related to food quality or service promptly.

Training and Development:

Provide ongoing training and development opportunities for staff to enhance their skills.

Foster a culture of continuous learning and improvement within the team.

Event Coordination:

Collaborate with the events team to plan and execute special events or promotions.

Ensure seamless coordination between front-of-house and back-of-house during events.

Qualifications:

Proven experience in a supervisory or managerial role within the restaurant industry.

Strong understanding of restaurant operations, including food and beverage management, customer service, and staff supervision.

Excellent communication and leadership skills.

Knowledge of health and safety regulations and basic financial management.

Ability to work flexible hours, including evenings, weekends, and holidays.

Passion for delivering an exceptional dining experience and a genuine interest in the hospitality industry.

Join us on this exciting culinary journey and be an integral part of creating a memorable experience for our guests at IPG Hospitality's new Indian restaurant!

about the client

Our client is a retail and lifestyle company with multiple business lines including hospitality and unique F&B concepts. The organisation has a very strong people culture and practice an open-working environment with hybrid work arrangements, and is based in the Central Business District. They are looking for a Payroll and HR Executive to support their singapore operations.

about the job

Reporting to the HR Manager, you will be responsible to:

• Prepare and administer in-house bi-monthly payroll
• Support HR operations including onboarding and offboarding, benefits administration, work pass application and renewal, claims and grants applications
• Maintain and upkeep of employees’ payroll records, reports, taxes and deductions
• Support other HR projects and IT requirements as required

skills and experience required

• Degree/Diploma in Human Resources Management, Business Administration or equivalent
• Minimum 2 years of payroll and HR operations experience
• Self-motivated, able to multi-task and work in a fast-paced and dynamic environment
• Detailed oriented and strong proficiency in Microsoft excel

*Working closely with the Chef De Cuisine (head chef) and his assigned personnel: supporting Sous/Junior Sous Chef; running the entire daily kitchen operations and also for outside catering events.

*Preparation/delegating of mise en place as written/verbally instructed by superior .

*Ensuring consistency in work performance; overseeing junior kitchen staff members: demi chef/cook/ trainees; learn and study the full knowledge of the menus and their recipes.

*Maintain proper stock for smooth running of daily restaurant operations

*Ensuring proper handling and storage of all food items (First-in-First-out) in accordance with the company /Head chef's standards.

*Always ensure quality control and food presentation as per standard company recipes (restaurant/outside catering) , ensuring all portion controls are strictly adhered to following the head chef's practices.

*Inspect quality of food upon receipt and sign off delivery order in accordance with company policy (all staff members to use probe thermometer for checking of food temperature during receiving and to duly filled up FSMS monitoring form)

*Assisting Head chef/keep him updated; to oversee for stock items that are fast moving and for those that are not moving

*To ensure with good hygiene and personal grooming standards, ensure working with safety for yourself and all fellow colleagues and adhere to Risk Management/safety practices.

*Enjoys being challenged, committed to serving food of the highest quality.

*Have good initiative, a self-starter and a team player.

*To assist in monthly inventory for the entire kitchen..

*Monitoring portion and waste control to maintain profit margins.

*Perform any other duties as assigned by the management/CDC/Restaurant Manager

*Carrying out daily general kitchen duties which include, but not limited to,

setting up and cleaning of kitchen equipment/cleaning of kitchen surfaces, floors and storage areas, trash disposal, organise and ensure kitchen space is clean and tidy in accordance with food safety and hygiene standards etc.

Requirements:

· Meticulous, keen attention to detail and creativity.

· Capable of working in a fast-paced environment.

· Positive attitude and good communication skills

· Solutions-oriented, results driven and problem-solver

*Those with a degree certification- please Contact 97333729 for a career pathway chat

Job Description & Requirements

Description:

Have passion of luxury goods, handbags, watches, shoes, clothes and accessories.

1. Familiar with social medias, FB, INS, Tiktok, Red and more
2. Familiar with social media ads manager, esp INS, FB
3. Good at social media content create, daily bases
4. Photoshoot and short video edit skill are required
5. Get sales leads from social medias
6. Promote products and handle customer enquiries online & offline
7. Open to be a Live Host will be a good plus

Requirements:

1. At least 2 year(s) of working experience in the related field is required for this position.
2. Sales-oriented, Works well with Sales-targets
3. Familiar with social media tools and video edit softwares
4. Fast computer typing speedy, quick learner preferred
5. Can working under pressure, and independently
6. Be able to communicate in English & Mandarin(to liaise with Mandarin speaking associates)
7. Applicants without experience are welcome to apply
8. Walk-in Interview also welcome, Marina One #01-03, or WA: +65 81814221 for more

Butler - Hospitality Service

The Embassy of the United Arab Emirates in Singapore is seeking a highly skilled and experienced male butler, to join our esteemed team. As a diplomatic mission, we are committed to delivering exceptional service to our distinguished guests, including diplomats and VIPs. If you are a male candidate within the specified age range, have a passion for hospitality, possess outstanding drink-making skills, and are committed to maintaining a high standard of service, we invite you to apply for the position of Hospitality Specialist.

Job highlights:

· Comprehensive Group Medical Insurance Coverage

· Entitled to Annual Leave of (22) twenty-two working days.

Responsibilities:

· Beverage Service:

o Prepare and serve a variety of hot and cold beverages to diplomats and VIP guests.

o Ensure the highest standards of quality and presentation in beverage preparation.

o Familiarity with a range of international beverages is a plus.

· Guest Interaction:

o Provide courteous and professional service to diplomats and VIP guests.

o Anticipate and fulfil guests' needs to ensure a positive and memorable experience.

· General Hospitality:

o Assist in organizing and executing events hosted by the Embassy.

o Collaborate with the team to maintain a welcoming and comfortable environment.

· Office Support:

o Provide assistance with photocopying and scanning tasks.

o Assist with other general office support tasks as needed.

· Miscellaneous Tasks:

o Perform general office cleaning duties to uphold cleanliness standards.

o Assist in other miscellaneous tasks and responsibilities as needed.

Qualifications:

· Diploma in Food & Beverage and Hospitality

· Proven experience in the hospitality & F&B field, with a focus on beverage service.

· Exceptional customer service and communication skills.

· Ability to handle high-pressure situations with professionalism.

· Previous experience serving diplomats or VIPs is advantageous.

· Flexibility to perform various tasks, including office support, cleaning, and event assistance.

Requirements:

· Male candidate aged between 25-35 years old.

· Minimum [2] years of experience in a similar role.

· Knowledge of diplomatic etiquette and protocol is a plus.

· Demonstrated ability to work independently and as part of a team.

· Must be reliable, punctual, and well groomed.

How to Apply:

If you are, a qualified male candidate and are excited about the opportunity to contribute to the hospitality services of the Embassy of the United Arab Emirates in Singapore, please submit your resume, cover letter, and references to:

- [email protected]

- [email protected]

Please note that only shortlisted candidates are contacted for interview.

Job responsibilities include, but are not limited to:

*Specialised in French/Mediterranean (preferred)/Western, must have at least 3 years of experience in overall modern and creative cuisine style.

*Must have a passion, deep and clear understanding of French- food history (Preferred), tradition and culture.

*Excellent leadership skill and lead by example and take complete ownership of the restaurant in the absence of Sous Chef/Head Chef .

*The ability to command and lead a high volume kitchen with good food safety qualifications.

*Must have personal flair and experimentation to alter a familiar dish and create new combinations.

*Working closely with the Head Chef and his assigned personnel : Sous Chef, running the entire daily kitchen operations/outside catering.

*Preparation/delegating of mise en place as written/verbally instructed by superior (head chef/Sous): (for having all ingredients measured, washed, cut, peeled, sliced, grated, etc before you start cooking. Pans are prepared. Mixing bowls, tools and equipment set out.) hot and cold dishes and executing requests based on required specifications (according to manual/verbal understanding): appetizers, meat, salad and desserts on daily menus in restaurants and during events.

*Ensuring consistency in work performance; overseeing junior kitchen staff members: chef de parties/demi chef/cook/trainees, have the full knowledge of the menu and its ingredients (especially regarding ingredients with allergens).

*Maintain proper stock for smooth running of daily restaurant operations

*Ensuring proper handling and storage of all food items (First-in-First-out) in accordance with the company standards and sanitation regulations with Singapore Food Agency .

*Always ensure quality control and food presentation as per standard company recipes, ensuring all portion controls are strictly adhered to following the head chef’s practices

*To brief all junior members to Inspect quality of food upon receipt and sign off delivery order in accordance with company policy (standard protocol for checking of food temperature during receiving of goods).

*To ensure good hygiene/food safety and personal grooming standards, ensure working with safety for yourself and all fellow colleagues. At all times to be cautious, bear in mind and put in use for Risk Management

Requirements:

*Maximise profitability for the outlet

*Displays curiosity, learn and understand new culinary trends to give feedback for innovations in the hope to gain more profitability for the company and also for your career growth to the next level within the company.

*Enjoys being challenged, committed to serving food of the highest quality

*Have good initiative, a self-starter and a team player.

*To assist in monthly inventory for the entire kitchen and for Outside Catering

*Monitoring portion and waste control to maintain profit margins

*Perform any other duties as assigned by the management/Executive Chef/Restaurant Manager

Main duties include, but are not limited to:

*Reporting to Executive Chef and or his assigned personnel: Manage daily operations of the pastry and bakery sections of the restaurant and also for outside catering.

*Creating pastries, baked goods, and confections by following a set recipes that are set by the Executive Head of the restaurant and outside catering.

*Follow proper handling and right temperature baking for all food products.

*Supervise and coordinate for cakes, pastries and desserts preparation and presentation.

*Responsible, Accountable and Supportive to team members.

*Monitoring the stock of baking ingredients, ordering new supplies when needed and within budget.

*Operate with care and maintain all department equipment and report malfunctions.

*Maintain cleanliness and sanitation in all work areas. Workplace safety and abide by all SOP for food safety etc

*Maintain a lean and orderly cooking station, adhere to health and safety standards of hygiene and cleanliness. At all times to bear in mind for “Risk Management Plan and abide by the Food Safety Management System for recording of all monitoring forms “.

Requirements

· Meticulous, keen attention to detail and creativity.

· Good working knowledge of baking techniques and the pastry-making process .

· 1 or more years’ experience working within the food industry as a pastry baker (applying as Chef De Partie or relevant role).

· Capable of working in a fast-paced, production environment.

· Positive attitude and Good communication skills

· Solutions-oriented, results driven and problem-solver

Resposibilities:

• Attend weekly Ops meetings with respective business units / properties. Consult with line management providing HR guidance when appropriate. Analyze trends and metrics in partnership with Group HR to develop solutions, programs and policies.
• Manage and resolve complex employee relations issues. Conducts effective, thorough and objective investigations.
• Maintain in depth knowledge of legal requirements related to day-to-day management of employees such as Employment Act / Labor related information etc, reducing legal risks and ensuring regulatory compliance. Partner with legal department as needed/required.
• Provides day to day performance management guidance to line management (coaching, counseling, career development, disciplinary actions). Works closely with management and employees to improve work relationships, build morale, increase productivity and retention.
• Provides HR Policy guidance and interpretation. Develop contract terms for new hires, promotions, transfers.
• Provide guidance and input on business unit restructures, workforce planning, succession planning. Identify training needs for business units and individual executive coaching needs.
• Participate in evaluation and monitoring of success of training programs. Follow-up to ensure training objectives are met through Touch Points.

Requirements:

• Minimum of 5 years of experience in HR and at least 2 years in HRBP role with Bachelor Degree in HR
• Working knowledge of multiple human resource disciplines including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, local employment act or labor law.
• Proficiency in Microsoft Office/Excel
• Excellent consulting skills. Excellent client management and business literacy skills.
• Strong conflict management skills, interpersonal and negotiation skills.
• Excellent verbal and written communication skills.
• Develop strong trusting relationships in order to gain support and achieve results.
• Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
• Ability to understand issues domestically and communicate effectively. Be flexible and available to interact with employees at all levels.
• Be self-directed and motivated. Take initiative to identify and anticipate client needs and make recommendations for implementation.

ROLE OVERVIEW

The role of HR Director, Mandala Group is responsible for the smooth and profitable operation of the company’s human resource department.

Supervise and consult management on strategic staffing plans, compensation, benefits, training and development, budget, and labour relations.

Develop a culture that enables employees to perform according to Mandala’s Vision. Mission. Values.

Effectively plan, design, develop, and evaluate human resource-related initiatives that support organizational strategic goals.

Lead performance management, talent assessment, and effective labour relationships, including negotiating and administering labour agreements.

Supervise staff and report to the Board of Directors on issues regarding implementing policies and procedures, the safety of the workforce, recruiting and hiring high-performing employees, labour legislations, and other human resources issues.

Direct the development and implementation of organizational development programs, employee orientation and training programs, benefit plans, policies and guidelines, database management procedures, equal opportunity employment programs, and employee record and documentation policies.

Evaluate effectiveness through compiling and analyzing data and distributing various reports on HR metrics to ensure needs are met.

Ensure compliance with local laws and industry regulations, advising department managers on legal implications of HR issues related to discipline and employee grievances.

Plan and oversee the HR department budget.

KEY OBJECTIVES & DELIVERABLES

HR Strategy, Leadership, and Coordination

· Develop a strategic approach to human resources and execute these strategies.

· Lead and support a continuous change agenda advising on people's decisions to drive effectiveness.

· Ensure that HR issues are given full consideration in all decision-making.

· Work to develop appropriate human resource policies and standards to ensure effective, fair, and equitable management of employees throughout the organization.

· Provide advice, information, and support across the organization on HR policies and procedures in line with best practices.

· Focus on the continuous improvement of HR processes and procedures.

· Prepare reports for management in relation to employee turnover, new hires, resignations, training and development, etc.

Recruitment

· Ensure that the recruitment standards are professional and rigorous and maintained at the highest practicable level.

· Involvement in senior-level resourcing, including interviewing candidates and completing onboarding.

· Build a strong talent pipeline with the Regional and International HR Teams.

· Stay abreast of market data for salaries to assist with salary planning and benchmarking for new roles.

Talent Management & Retention

· Execute talent, retention, and succession planning initiatives.

· Work with the HR Teams on Talent Management Strategy and the annual Career Path Assessment process.

· Support, communicate, and advise senior management on their talent development initiatives.

· Ensure the Mandala Vision. Mission. Values. resonate throughout any HR initiatives.

Compensation, Benefits, and Commissions

· Analyse trends in compensations and benefits to ensure the organization attracts and retains top talents.

· Work closely with the C-suite and Directors to implement a Commission and Incentive Scheme Structure for all levels of the Organisation to promote Performance Excellence and reward the team’s professional achievements.

Training and development

· Propose a HR Strategy and Budget for Team Professional Development.

· Coach and empower all Regional and International HR Teams to work alongside the Departmental Managers to execute approved training programs.

Performance Management

· Oversee the performance management of the employees through the HR Teams, including job description formulation, assessments, and promotions.

· Implementing performance appraisals, training, and feedback across the Organisation quarterly and annually.

· Drive best practice and act as counsel to Management on all issues of employee performance.

Legal and Compliance Practices

· Ensure up-to-date employment policies align with local legislation across all territories.

· Continual policy and process development, and amending and implementing policies and procedures in line with employment law regulation.

OTHER INFORMATION

THE RIGHT PERSON

· A passion for hospitality and delivering exceptional lifestyle experiences.

· Great attention to details.

· Extremely disciplined and focused to achieve agreed targets within given deadlines.

· Broad thinker.

· Able to understand the business and apply consistency and value-adding HR initiatives.

· Experience in driving change and integration.

· Quick thinking and comfortable in a creative setting and a fast-paced environment where each day brings new challenges and rewards.

· A self-starter; happy to pitch into the day-to-day necessary tasks and prioritize long-term projects.

· Excellent work ethic and grounding of discretion and confidentiality.

· Commercially astute.

· Able to interpret and analyze numerical data and information.

· Degree in Human Resources Management or related field advantageous.

THE RIGHT EXPERIENCE

· 10+ years’ experience in HR, preferably in a multinational marketing/communications company.

· Strong Regional experience across South East Asia.

· Up-to-date knowledge of HR policies, processes, and tools across the region

· Good verbal and written communication skills to communicate with multinational network individuals and the local agency.

· Proven experience with HR systems.

The role reports to: Board of Directors.