ROLE OVERVIEW

The Role: Membership Admin Assistant

You will report to the Membership Retention manager and will oversee admin support of the membership department: acquisition, engagement and retention.

KEY OBJECTIVES & DELIVERABLES

What you will do:

This is a membership admin assistant position, based out of Mandala Club Singapore. You will be a part of the dynamic team, where you’ll have a chance to support the department with all things membership related: member profile building, billing and payments, data clean up and maintenance, tracking processes implementation and enquiries delegation. You will be reporting to the Retention Manager and working closely with the rest of the membership team.

Retention & Engagement

● Ensure all member enquiries are distributed to the appropriate departments

● Respond to general queries and update relevant tracking information to share with the team

● Work closely with the Retention Manager on billing, invoices, credit card expiry, refunds, voucher issuance etc.

● Use various CRM and reservations systems to help with reporting (weekly/monthly)

● Maintain and oversee the tracking system for cancellations, pauses, resignation of member accounts

● Liaise with the finance team regarding the status of refunds, payments, etc.

● Liaise with members on outstanding bills or any billing inquiries via phone, email, WA when required

● Assist with weekly/monthly membership retention and acquisition reports

● Assist the membership team with any administrative tasks as required

Acquisition:

● Manage CRM data relevant to acquisition: update prospective member profiles, status, payment details, lifecycle stage as assigned by the membership manager

● Clean up large sets of data and delegate derived trends to the appropriate team members

● Ensure the requested outbound communication is streamlined and recorded in CRM

ROLE OVERVIEW

The Head of Culture & Programming, Mandala Club is responsible for the brand guardianship of the cultural programme in the club. The position comes with the responsibility of leading the strategy and direction of the cultural events and happenings at the club. The role needs to ensure that the event is of the highest quality that fits with the Mandala brand standard of best in class.

The role includes conceptualising and overseeing the cultural segments of hero, ritual, music, F&B and membership events. This may also include overseeing the communication of these events to stakeholders such as the Events, Marketing and Operations team. Ensuring all marketing collaterals are done in accordance to guidelines and are executed in a timely manner, ensuring culture events always fall within brand guidelines and are held to a standard worthy of our goals to be the best members club in the region.

The role must take a holistic ownership of each event from start to finish. This role also includes management of event from start to finish, including staff management, overseeing event coordination, member relations and making sure payments to vendors are made in a timely manner. This is a front-facing role, key in managing external partners as well as members, and requiring the ability to host key events and rituals, as well as gather feedback for better implementation.

An important note is that this role, unlike most positions, in the business is not purely based on driving revenue. This is a membership retention and value of membership position.

KEY OBJECTIVES & DELIVERABLES.

● Delivery of a robust, engaging, enriching monthly cultural calendar that celebrates the arts, music and wellness

● Create elevated experiences to the highest standard based around our ever-changing membership demographics

● Being the face of the Cultural program, meeting members to hear their ideas

● Be on the lookout for culturally significant happenings in the world and Singapore

● Delivering the program in accordance set timelines

● Establish, manage and grow relationships with key speakers, personalities, influencers and companies to provide the very best support for the cultural calendar

● Developing third party partnerships with luxury brands to add more presence to the event calendar

● Deliver a programme rich in quality not quantity. Quality control is of the utmost importance

● Always compare the standing of our events against our peers. Mandala strives to be best in class; the cultural calendar is a direct reflection of this

● Liaise with various Mandala Club departments and teams (marketing, membership, event ops) to plan events, ensure understanding on deliverables and manage on-going communications

● Schedule, organise and chair weekly cultural event meetings to review and discuss upcoming events and future planning

● Ensure that all events are executed to the highest standards, and gather feedback from members on the event experience. Liaise with the events team, operations team and membership team to run seamless events for the members

● Drive capacity to all events, and manage a system that ensures as many members enjoy the events hosted

● Lead Marketing and Events team to support execution of partnerships through marketing assets and event-management

● Support the forming of new Mandala venues by acting as the gatekeeper for culture and programming

● Focus on developing the creativity community within the club

● Never forgetting that our members need to revel in play

ROLE OVERVIEW

The Graphic Designer, Social & Content Executive, is a key support position, based out of the Mandala Club premises in Singapore, and responsible for creative output, assisting with the coverage of events, marketing and internal communications initiatives aimed at the Mandala Club membership community.

This includes coverage of events, marketing, internal communications across the Mandala Club and its projects that support the global membership community as well as shareholders, investors and potential/existing brand partners. Based on the business needs this role may be required to work out of different business locations.

● Acting as a central point of contact to help execute and coordinate the gathering and dissemination of content and information for member- oriented communications as well as the design and creation process for all member-facing marketing tools. Proposing and executing content capture and creation for socials, editorials, newsletters,

● Playing a key role in supporting the ongoing creative evolution, relevance and innovation of the in-house members' events program and engagement, helping to coordinate relationships with members, team members, powerful and influential creative entities to deliver brand-defining events.

● This role operates with the guidance of the Director of Marketing & Partnerships and the Head of Marketing.

KEY OBJECTIVES & DELIVERABLES.

● Assist with the planning and execution of an integrated content line-up in support of marketing and communications projects, and promotional initiatives for the Mandala Club, including member mail outs, tool and content creation, social posts, bespoke programming and other ways of creating brand / project awareness as required.

● Be a champion for the members' omni-channel user journey. Web/Socials -> app -> physical space -> concierge/relationship management, and beyond.

● Take personal responsibility for supporting in the assembling and collating regular Mandala Club members newsletters, gathering together events, news, editorial and content.

● Responsible for creating all Mandala Club in-club print collateral and promotional materials.Work closely with the Creative Studio, to assist with the creation of compelling and professionally delivered content (including the capturing and swift editing of still images and video footage from members events) for the Mandala Club website and newsletters, ensuring material is on brand, up to date, and delivered against deadline(s).

● Support in the growth and management of the Mandala Club social media accounts with members, future members and partners in mind, by helping to source and provide topical, informative, smart, engaging and effective content.

● Through utilising an extensive and varied personal network of contacts, contribute ideas for event concepts and opportunities for the monthly Mandala Club members' event calendar.

● Work closely with the Mandala Club operations team to ensure the production and execution of photoshoots, collaterals, and club activations are expertly coordinated, and that event details are correctly communicated.

● Spot trends and keep a watchful eye on the marketing / communications and event activity of competitor members clubs and arts organisations, updating the team when appropriate.

● Compile information for weekly status reports on current and planned marketing activity, as well as providing support on presentations and decks as required.

● Take part in Marketing/Communications and events brainstorms to contribute ideas.

SOCIAL MEDIA

● Develop integrated, engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.

GRAPHIC DESIGN & VIDEO EDITING

● Proficient Graphic Design and Video Editing skills required for the respective content reflecting the Club, its restaurants & bars, events & programs, and digital content Proficient Graphic Design skills required to create or update all menus.

● Proofread (and edit) all customer-facing collateral to ensure copywriting is on brand and accurate.

● Create and curate photo and video assets with internal photography and videography equipment for respective campaigns.

The Restaurant Manager in "Noa" restaurant will oversee and manage the daily operations of the restaurant.

Supervisory Responsibilities:

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor or Master degree in Hospitality or FnB.
• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.

ROLE OVERVIEW

The Bartender at Mandala Club has a good cocktail bar experience either from previous jobs or in-house test promotions.

The individual must be able to interact and socialize with members and guests to cultivate an enjoyable experience for our patrons that goes above and beyond basic drink making.

The role requires being familiar with classic and international cocktails and able to accommodate tailored bespoke cocktails' requests. Possessing a good understanding of spirits is also essential.

KEY OBJECTIVES & DELIVERABLES

● Reporting of exact stock ordering to MGM

● Ability to run a station on their own.

● Ability to upsell and recommend spirits based on member preference.

● Good reputation and familiarity with members

● Strong spirit and cocktail knowledge

● Deliver a tailor-made experience to guests with classic cocktails and bespoke drinks.

● Ability to guide Jnr personnel.

● Assessing bar guests' needs and preferences and recommending food and beverages accordingly.

● Proactive in approaching tables for food and beverage recommendations.

● Is fully versed in covering all bar duties (foh and boh) to run the bar operation smoothly.

OTHER INFORMATION.

THE RIGHT PERSON

● A passion for hospitality and delivering exceptional lifestyle experiences.

● Great attention to detail.

● Extremely disciplined and focused to achieve agreed targets within given deadlines.

● Possess strong communication skills.

● Be open to new ideas, adventurous and practical simultaneously.

● Motivated, professional, high level of energy and work ethic.

THE RIGHT EXPERIENCE

● Must have min 3-year(s) work experience in the hospitality bar industry.

● Customer-oriented with a high desire for service quality.

● Strong planning and organizational skills with a keen eye for details.

● Able to multitask and work under pressure.

● Self-motivated and able to work in a fast-paced environment.

ROLE OVERVIEW

At Mandala Club, the Head of Membership will lead the efforts to grow, curate, and engage a vibrant, diverse, and exclusive community. This role involves spearheading activities, processes, and initiatives to attract, retain, and communicate with our members through digital and traditional platforms. The Head of Membership will lead a dedicated team, fostering a culture centered around community engagement and excellence. They will seek out, engage, and convert dynamic individuals from various industries, ensuring the community remains vibrant and diverse. Key responsibilities include overseeing day-to-day operations, monitoring new member applications and key metrics, providing detailed progress reports on prospects, and achieving targets for member growth and membership fee revenues. This individual will leverage CAM systems to gain deeper insights into member behaviour, regularly report data sets to C-suite executives with user-friendly dashboards, and continuously gather feedback to improve club developments and service levels. By collaborating with other departments, the Head of Membership will ensure all efforts are aligned with Mandala Club’s goals and brand standards, ultimately enhancing the member experience and fostering a high-quality, engaged community. This role is pivotal in driving membership growth and nurturing a strong, supportive culture that prioritizes our members' unique needs and aspirations.

KEY OBJECTIVES & DELIVERABLES.

MAIN RESPONSIBILITIES

Growing the Membership:

● Acquisition Campaigns: Design and execute targeted campaigns to attract new members.

● Corporate and Group Memberships: Collaborate with the Head of Corporate Partnerships to develop and market bespoke packages tailored for corporate clients and groups.

● Residential Campaigns: Implement campaigns focused on residential communities to attract local members.

● Targeting Newcomers: Identify and engage with new individuals and companies relocating to Singapore.

● On-Site Engagement: Host exclusive events and personalized experiences at Mandala Club to demonstrate the unique benefits of membership.

● Acquisition Events: Organize and participate in high-profile events to attract prospects.

● Special Projects and Partnerships: Forge partnerships with luxury brands and exclusive events that resonate with Mandala Club’s brand values.

● Innovative Strategies: Implement creative and out-of-the-box approaches to generate new membership leads and increase sales.

Set and Achieve Membership Targets:

● Targets: Establish and achieve monthly, quarterly, and yearly membership goals.

● Alignment: Ensure targets align with Mandala Club’s strategic objectives and budget forecasts.

Project Oversight and Reporting:

● Execution: Oversee the implementation of membership acquisition projects from conception to completion.

● Reporting: Analyze and report on membership trends, insights, and outcomes to C-level executives.

● Weekly Pipeline Reporting: Provide consistent updates on the membership acquisition pipeline to ensure transparency and track progress.

Sales Team Leadership:

● Targets: Lead the membership sales team to achieve monthly sign-up targets.

● Performance Evaluation: Monitor and evaluate the effectiveness of sales initiatives and team performance.

● Membership Sales Drive Plans: Develop and implement sales drive plans to boost membership sign-ups during key periods.

● Sales Pipeline Management: Oversee the entire sales pipeline, including HubSpot, ensuring efficient and effective lead progression.

Collaboration with Creative and Marketing Teams:

● Collaterals: Ensure all membership marketing materials are regularly updated and reflect Mandala Club’s brand aesthetics and values.

● Brand Consistency: Maintain a consistent and on-brand message across all membership marketing channels.

Engage Prospective Members:

● Tours and Appointments: Conduct personalized tours of Mandala Club and one-on-one meetings to highlight the club’s unique value proposition.

● Acquisition Events: Host exclusive events designed to attract and engage potential members.

Manage Engagement and Retention of Memberships:

● Direct Report: Manage the engagement and retention strategies through the Head of Member Engagement.

● Engagement Initiatives: Develop and oversee initiatives to keep current members actively engaged and satisfied.

● Retention Programs: Implement and monitor programs aimed at retaining existing members and reducing churn.

● Behavior and Feedback Management: Address member and guest behavior issues, handle administrative matters, and resolve feedback-related issues promptly.

● Member Relations Presence: Ensure a continuous member relations presence in the club, engaging with members in person and collecting feedback throughout the week.

● Feedback and Improvement: Collect member feedback and work with the Head of Member Engagement to continuously improve the member experience.

Market Research and Feedback:

● Research: Conduct market research to stay ahead of trends and preferences in the membership landscape.

● Feedback: Collect and analyze feedback from prospective and current members to continuously refine and enhance the membership offering.

CRM & Data Management:

● Team Oversight: Manage the administration team, including membership administration, the PeopleVine CRM system, and the Data and Insight Manager.

● System Management: Ensure the effective operation and integration of the PeopleVine CRM system, maintaining accurate member data and sales lead information.

● Data Organization: Oversee the collection, organization, and maintenance of comprehensive data across all membership and financial systems.

● Insight Reporting: Develop and supply critical data insights to the membership team and C-suite executives, facilitating informed decision-making and strategic planning.

● Operational Efficiency: Implement efficient processes for data management to optimize operational and management reporting.

● Support and Training: Ensure the membership team and data assistant are up-to-date with strategy changes and oversee their workload distribution to maximize productivity.

Cross-Departmental Coordination:

● Integration: Collaborate closely with other departments to ensure they support and enhance the membership acquisition strategy.

● Membership Experience: Manage the overall membership experience by ensuring all departments contribute to delivering the highest quality service and engagement.

● Feedback Management: Pass member feedback to the operations team to address concerns and implement improvements.

Development of the Membership Team:

● Training and Development: Provide ongoing training and development opportunities for the membership team to enhance their skills and effectiveness.

● Team Building: Foster a culture of collaboration, motivation, and continuous improvement within the membership team.

● Performance Growth: Implement strategies to help team members achieve their

● professional goals and contribute to the club’s success.

Mandala Membership Committee Management:

● Committee Oversight: Manage the Mandala Membership Committee, ensuring it functions effectively as the heart of the membership community.

● Referral Leads: Work with the committee to generate and integrate member referral leads into the acquisition strategy.

● Feedback Collection: Utilize the committee to gather valuable feedback about club developments and member experiences.

● Community Building: Engage the committee members to act as the club's eyes and ears, fostering a sense of community and belonging.

Head of Department Responsibilities:

● Leadership Role: Serve as a key member of the senior management team, contributing to strategic decision-making processes.

● Business Contribution: Play a pivotal role in shaping and executing the overall business strategy for Mandala Club.

● Interdepartmental Collaboration: Work collaboratively with other department heads to ensure a unified approach to achieving the club’s objectives.

● Organizational Success: Drive initiatives that enhance the club’s reputation, member satisfaction, and overall success.

● Feedback Loop: Establish and maintain effective communication channels to pass member feedback to the operations team and other relevant departments, ensuring continuous improvement.

OTHER INFORMATION.

THE RIGHT PERSON

● Charismatic Leader: A senior, charismatic, and highly social individual who excels in customer-facing roles and has an unrivaled network of personal contacts across major industries in Singapore.

● Extensive Local Knowledge: Deep understanding of Singapore's political landscape, various districts, creative groups, and social scenes, supported by a vast personal network spanning different sectors.

● Community Engagement Expertise: Proven experience in engaging, building, and maintaining communities, and effectively liaising with a highly valuable customer base.

● Sales Acumen: Equally adept at selling experiences and closing deals as managing day-to-day operations, including tools, budgets, plans, strategies, and financial oversight.

● Innovative and Proactive: A thinker who consistently demonstrates out-of-the-box thinking and a can-do attitude, always seeking innovative solutions and approaches.

● Passionate Team Leader: A natural leader with a passion for supervising and developing staff, possessing excellent drive, attention to detail, polished presentation skills, and the innate ability to build strong relationships.

● Experienced Professional: Minimum of 3+ years of experience as a respected leader, with a track record of leading and managing large teams.

● Communication Skills: Exceptional written and verbal communication skills, with the ability to convey ideas clearly and persuasively.

● Critical Thinker: Excellent critical thinking skills, with the ability to exercise good judgment and solve problems quickly and effectively.

● Energetic and Flexible: Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively tackle strategic initiatives and immediate business needs.

● Community Connector: Ability to connect with the local creative and social community, assessing and tailoring communication methods to resonate with members.

● Marketing and Communications Background: Strong background in marketing or communications.

● Fluent English Speaker: Fluent in English, able to communicate effectively with a diverse membership base.

ROLE OVERVIEW

The Role: Membership & Under 30 Manager,

You will report to the Head of Membership and will lead membership sales, acquisition operations and engagement in a fun and high-performing environment. This role will give you the opportunity to build relationships with the industry leaders and rising stars who make up our membership base. As the Head of Under 30, you will be leading the charge to acquire, engage and retain Under 30 members with activations, promotions and perks.

KEY OBJECTIVES & DELIVERABLES.

MAIN RESPONSIBILITIES

What you will do:

This is a membership sales and community engagement position, based out of Mandala Club premises in Singapore. You will be responsible for new member acquisition through guiding all general leads through the entire sales cycle, from the creation of creative and innovative membership sales and marketing plans, prospecting, through to member onboarding to CRM throughout the member lifecycle. Use of membership and sales data to identify trends and lead generation opportunities is critical.

● Sales Operations Management

○ Ensure Membership Acquisition Team KPIs are fulfilled:

■ Sales leads data research & outreach is completed on a daily basis

■ Tours are hitting volume targets

■ Prospective member tours are convert to new membership sales

■ Customer Acquisition Cost is within budget (ENT)

■ Pipeline targets are hit monthly

■ Sales lead platform is updated on a weekly basis

○ End-to-end management of all pipeline related sales initiatives

○ Proactively identify new sales opportunities on- and off-site

○ Create and execute new membership sales and marketing plans, and new initiatives

○ Work closely with other departments team to streamline member and prospective member communication

○ Report on sales trends, challenges, acquisition data insights and evolving member needs and align it with marketing and sales strategy

○ Ensure prospective member profile notes are populated daily and are accessible by anyone else with member feedback touchpoint

○ Work closely with marketing on relevant automation and membership marketing collateral development

● Member Integration & Onboarding Management

○ Ensure new member onboarding process is streamlined and relevant data is recorded in CRM platform

○ Ensure new members are invited to networking events and well-integrated into the Mandala Club team and community

○ Manage all U30 new member on-boarding, new member induction processes, and provide the very best start to their membership and club experience.

● Under 30 Acquisition, Engagement & Retention

○ Develop, implement & oversee a recurring calendar of events, experiences, perks and activities for U30 prospective & current members

○ Manage the Mandala Club U30 committee.

○ Work closely with other departments on U30 events ideation & execution, creating marketing collaterals, post-event feedback evaluation, etc.

○ Partner with all departments and colleagues across the club to ensure that the member experience remains world class.

○ Foster membership engagement through experiences, events and get-togethers, bringing both members and the community together, increasing their connection with the membership.

○ Ensure that membership engagement plans focus on each day of the week, including quieter times in the club, such as weekends, mornings, or evenings.

○ Oversee U30 lead generation:

■ advertising

■ acquisition events both on and off-site

■ referral campaigns

■ funnel optimisation

○ Act as the face of the club to members, especially U30 members, responding positively to all enquiries and needs of our members, ensuring timely resolutions to issues that they may arise.

○ Being present on the club floor as much as possible.

○ Form and execute creative plans to support member retention.

● The need for flexibility

○ An essential part of this role is to be flexible with the needs of the membership, club and business, and to be willing to work outside ‘office hours’. The Mandala club operates across multiple sites, at night, on weekends and holidays; as does our dedication to the membership experience. Your rota may reflect this, and is mandatory when required.

ROLE OVERVIEW

The Membership and Partnership Director Mandala Club Singapore, is responsible for curating and engaging a world-class community, first-class programming, and cultural content that ensures Mandala Club remains the community of choice for the region’s most dynamic and engaged individuals. Membership, partnership, and Sales verticals report directly to this role.

You oversee Membership and Partnerships. As a leader, you bring to life the Mandala Way and express our values through everything you do, creating a high-performance culture.

You will form and manage a team to take ownership of membership acquisition, engagement, curation, and retention and oversee all cultural programming and content in collaboration with the Head of Marketing. The network’s membership community and cultural programming provide the principal driver of membership desirability.

You will work closely with the Head of Marketing to ensure that content is amplified to drive membership desirability so that members remain highly engaged in all forms of content. You are an arbiter of taste, trends, and—where required—restraint and cultural nuance. You make decisions with sensitivity to bigger-picture impacts.

You are an inspiring leader with a spring in your step, a glint in your eye, and a fire in your belly that has come to define everything that we, as a Club and community, have become known for. You are not afraid to put yourself in the heart of the action, standing shoulder to shoulder with teams and members in support of dynamic connections and content.

KEY OBJECTIVES & DELIVERABLES

TEAM LEADERSHIP AND MANAGEMENT

• Lead and manage the membership and partnerships team, fostering collaboration to drive membership acquisition, engagement, and retention.
• Analyze and structure the department to optimize workload and efficiency.
• Set clear KPIs, conduct regular check-ins, and provide robust career planning for team members.
• Cultivate a balance between commercially profitable initiatives and community-enhancing programming.

MEMBERSHIP ACQUISITION AND ENGAGEMENT ACROSS THE NETWORK

• Define a membership acquisition strategy in Singapore and align the membership and marketing teams to targets and execution. This includes setting and managing annual and ongoing budgets.
• Drive the membership team to achieve sales targets through proactive sales strategies.
• Overall accountability of community metrics:
  • Membership growth/acquisition
  • Memberships cancellations
  • Community engagement and desirability (determined by twice-annual members survey)
• Ensure membership community demographics remain in line with Group ambition.
• Overall leadership of Club Membership committees. Ensuring effective engagement and empowerment, including community curation and screening of all applicants

MANDALA CLUB’S NETWORK-WIDE CULTURAL PROGRAMMING

• Define the cultural calendar and programming strategy with the Head of Marketing. The program must align with the Club’s pillars and key topics, which will vary from location to location. This includes annual and ongoing budget setting/management.
• Work alongside marketing teams to ensure rationale, timely planning, effective execution, marketing prioritization, and quality evaluation of all activations.
• Overall accountability for member engagement in a cultural programming calendar optimized across the network, amplified as fully as appropriate, and sensitive to cultural nuance.
• Be an arbiter of taste and trends to ensure Mandala Club is constantly pushing boundaries and at the forefront of popular culture in a way that is relevant to its member base.
• Ensure seamless member/consumer communication across Club and Special Projects.
• Ensure Club programming remains in line with Group ambition.
• A principal decision-maker in significant sponsorship/brand collaboration opportunities brought to the Club via in-house or agency partners.

PARTNERSHIP

• Source new brand partnerships and sponsorship opportunities that align with the Group’s business objectives and strategy for both Mandala Club and Mandala Masters.
• Negotiate contract terms to secure sponsorship deals with clients.
• Negotiate contract terms with brand partners to ensure mutually beneficial partnership terms for those without commercial value, including but not limited to barter exchange deals like members’ perks and product sponsorship.
• Grow revenue and increase brand awareness through developing business opportunities and co-marketing initiatives.

OTHER INFORMATION

THE RIGHT PERSON

● An organized, free thinker.

● Clear and proven credibility in the arts and culture space.

● A passion for hospitality and delivering exceptional lifestyle experiences.

● Curious and passionate about consumers and building brands.

● Superb attention to detail; the material produced is meticulously executed.

● Problem Solving: must be able to analyze and tackle problems and present viable solutions critically.

● Passion: this person must be passionate about Mandala, hospitality, and lifestyle.

● Entrepreneurial spirit: must deal with ambiguity and be willing to take risks as needed.

● Strong communication skills: this person can present information (both written and oral) clearly and concisely. This person needs to communicate clearly at all levels within an organization.

● Creativity: they must simultaneously be open to new ideas, adventurous, and practical.

● Driven by the desire to win and for continuous improvement.

● Proven ability to work cross-functionally.

THE RIGHT EXPERIENCE

● 15+ years of previous relevant experience required with proven technical and analytical acumen

● Fluent English speaker

Job Description: Chef de Partie – North Indian Cuisine

Position Overview:We are seeking a skilled and passionate Chef de Partie (CDP) specializing in North Indian cuisine to join our kitchen team. The ideal candidate will have a deep understanding of North Indian flavors, ingredients, and cooking techniques, and will be responsible for preparing high-quality dishes, ensuring consistency and excellence. You will oversee a specific section of the kitchen, working closely with the Head Chef and other team members.

Key Responsibilities:

1. Food Preparation:Prepare and cook authentic North Indian dishes, including curries, tandoori items, breads (naan, paratha, roti), and biryanis.
   Ensure all dishes are prepared to the highest quality, taste, and presentation standards.
   
2. Kitchen Operations:Manage a specific section of the kitchen (e.g., curry station, tandoor, or appetizers).
   Maintain consistency in cooking and portion sizes as per recipes and standards.
   
3. Supervision & Training:Supervise junior chefs and kitchen assistants, ensuring they follow proper techniques and hygiene standards.
   Assist in training new kitchen staff on North Indian cuisine and kitchen operations.
   
4. Inventory & Stock Management:Monitor stock levels for your section and ensure timely requisition of ingredients.
   Minimize wastage and maintain proper storage of ingredients in compliance with food safety standards.
   
5. Hygiene & Safety:Ensure cleanliness and organization in your workstation at all times.
   Comply with food safety, sanitation, and health regulations.
   
6. Collaboration & Innovation:Work closely with the Head Chef to develop new recipes and seasonal menus.
   Provide input on ways to improve menu offerings and optimize kitchen efficiency.
   

Requirements:

• Experience: Minimum 2-3 years as a CDP or similar role, specializing in North Indian cuisine.
• Knowledge: Proficiency in traditional North Indian cooking techniques, use of spices, and operation of a tandoor.
• Skills: Strong organizational and multitasking skills, attention to detail, and the ability to work under pressure in a fast-paced environment.
• Education: Culinary certification or equivalent experience in Indian cuisine is preferred.
• Language: Basic communication skills in English; knowledge of Hindi or other Indian languages is a plus.
• Flexibility: Willingness to work evenings, weekends, and holidays as required.

What We Offer:

• Competitive salary
• Opportunities for growth and development within the company
• A dynamic and collaborative work environment
• Meals during shifts and other staff benefits

Join us and bring your passion for North Indian cuisine to life in a vibrant, professional kitchen environment!

ROLE OVERVIEW

The Group Operations Director at Mandala Club is responsible for managing and overseeing the daily operations, business initiatives and projects which entails close collaboration with both internal and external stakeholders, in consultation with direct supervisor. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

KEY OBJECTIVES & DELIVERABLES

Strategic

● Act as the strategic support to the COO, in executing the day-to-day business operations, implementation of initiatives, brainstorming and achieving business goals.

● Lead on strategic planning & business development for Apex Retail which aims at driving incremental revenue, expense management and operational efficiencies.

● Explore and develop new business opportunities along with the COO, through conducting active market research and brainstorming with various stakeholders.

● Liaise with internal stakeholders to establish close synergy and collaboration which leads to more efficient operations and revenue opportunities.

Business Development and Financial

● Support the COO on brainstorming, planning, presentation and execution of business operations initiatives and projects, which entails project management and coordination with various stakeholders.

● Work with COO and Department heads to set strategic business goals and workplan for each department to dovetail with the company’s overarching goals.

● Works with the COO to formulate short- and longer-term business plans and performance targets/indicators for the respective department, to achieve optimal operational efficiency, cost savings and guest satisfaction.

● Perform financial analysis and business reporting to facilitate business decisions.

● People and Cross Departmental Functions

● Work closely with the Sales and Marketing Departments in planning, developing, implementing, and evaluating advertising, marketing strategies, and trade promotion programs to achieve revenue growth.

● Provide leadership guidance, development and coaching to team members and encourage individual development especially amongst Direct Reports.

Job Responsibilities:

• Develop and implement comprehensive marketing strategies to promote the cocktail club.
• Manage digital marketing campaigns, including social media, email marketing, and website content.
• Create and oversee the production of marketing materials such as flyers, posters, and online graphics.
• Analyse market trends and customer behaviour to refine marketing tactics.
• Monitor and report on the effectiveness of marketing campaigns and initiatives.
• Identify and establish partnerships with local businesses, influencers, and brands that align with the club's image.
• Negotiate and manage partnership agreements to maximise mutual benefits.
• Collaborate with partners on co-branded events and marketing efforts.
• Develop and manage corporate event partnerships to host corporate gatherings, team-building events, and networking functions at the cocktail club.
• Create tailored marketing packages for corporate clients, highlighting the club's unique offerings and event capabilities.
• Ensure high standards of service and experience for corporate clients, maintaining strong relationships for repeat business.
• Monitor the success of corporate events and seek feedback to continuously improve offerings and customer satisfaction.
• Maintain relationships with key stakeholders to foster long-term collaborations.
• Plan and execute in-house and external events to attract new customers and retain existing ones.
• Coordinate all aspects of event management, including logistics, budgeting, and vendor negotiations.
• Work with the operations team to ensure seamless event execution.
• Promote events through various marketing channels to maximise attendance and engagement.
• Collect and analyse feedback from events to improve future experiences.

Job Requirements:

• Bachelor’s degree in Marketing, Business, Hospitality, or a related field.
• 3-5 years of experience in marketing, preferably within the hospitality or entertainment industry.
• Proven track record in managing successful marketing campaigns and partnerships.
• Excellent communication and interpersonal skills.
• Strong project management and organisational skills.

Job Responsibilities:

• Develop and implement comprehensive marketing strategies to promote the cocktail club.
• Manage digital marketing campaigns, including social media, email marketing, and website content.
• Create and oversee the production of marketing materials such as flyers, posters, and online graphics.
• Analyse market trends and customer behaviour to refine marketing tactics.
• Monitor and report on the effectiveness of marketing campaigns and initiatives.
• Identify and establish partnerships with local businesses, influencers, and brands that align with the club's image.
• Negotiate and manage partnership agreements to maximise mutual benefits.
• Collaborate with partners on co-branded events and marketing efforts.
• Develop and manage corporate event partnerships to host corporate gatherings, team-building events, and networking functions at the cocktail club.
• Create tailored marketing packages for corporate clients, highlighting the club's unique offerings and event capabilities.
• Ensure high standards of service and experience for corporate clients, maintaining strong relationships for repeat business.
• Monitor the success of corporate events and seek feedback to continuously improve offerings and customer satisfaction.
• Maintain relationships with key stakeholders to foster long-term collaborations.
• Plan and execute in-house and external events to attract new customers and retain existing ones.
• Coordinate all aspects of event management, including logistics, budgeting, and vendor negotiations.
• Work with the operations team to ensure seamless event execution.
• Promote events through various marketing channels to maximise attendance and engagement.
• Collect and analyse feedback from events to improve future experiences.

Job Requirements:

• Bachelor’s degree in Marketing, Business, Hospitality, or a related field.
• 3-5 years of experience in marketing, preferably within the hospitality or entertainment industry.
• Proven track record in managing successful marketing campaigns and partnerships.
• Excellent communication and interpersonal skills.
• Strong project management and organisational skills.

JOB DESCRIPTION

1. Ensure that the assigned place of work and surrounding area is kept clean and organised at all times.
2. Perform general cleaning duties as assigned by reporting line manager.
3. Clean and wash glassware, crockery, cutlery, pots, pans and other kitchen utensils according to performance standards.
4. Empty rubbish bins according to scheduled garbage runs.
5. Adhere to the opening and closing procedures established for the department.
6. Have a thorough understanding and knowledge of all cleaning procedures, use of dishwashing/glasswasher machines and the type of chemicals to be used.
7. Treat all operating equipment and supplies carefully to minimise damage and reduce wastage.

JOB REQUIREMENTS

1. Detail-oriented
2. Adaptable
3. Able to handle variety of tasks as listed.

WE PROVIDE

1. Flexi working hours of between 20 and 30 hours per week over a 5-day work week.
2. Staff benefits include staff meals, leave and medical benefits.
3. Transport will be provided for night shift work after 11.30pm.
4. Consideration will be given for preferences of morning or afternoon shifts.

ROLE OVERVIEW

The Membership and Partnership Director Mandala Club Singapore, is responsible for curating and engaging a world-class community, first-class programming, and cultural content that ensures Mandala Club remains the community of choice for the region’s most dynamic and engaged individuals. Membership, partnership, and Sales verticals report directly to this role.

You oversee Membership and Partnerships. As a leader, you bring to life the Mandala Way and express our values through everything you do, creating a high-performance culture.

You will form and manage a team to take ownership of membership acquisition, engagement, curation, and retention and oversee all cultural programming and content in collaboration with the Head of Marketing. The network’s membership community and cultural programming provide the principal driver of membership desirability.

You will work closely with the Head of Marketing to ensure that content is amplified to drive membership desirability so that members remain highly engaged in all forms of content. You are an arbiter of taste, trends, and—where required—restraint and cultural nuance. You make decisions with sensitivity to bigger-picture impacts.

You are an inspiring leader with a spring in your step, a glint in your eye, and a fire in your belly that has come to define everything that we, as a Club and community, have become known for. You are not afraid to put yourself in the heart of the action, standing shoulder to shoulder with teams and members in support of dynamic connections and content.

MAIN RESPONSIBILITIES

TEAM LEADERSHIP AND MANAGEMENT

• Lead and manage the membership and partnerships team, fostering collaboration to drive membership acquisition, engagement, and retention.
• Analyze and structure the department to optimize workload and efficiency.
• Set clear KPIs, conduct regular check-ins, and provide robust career planning for team members.
• Cultivate a balance between commercially profitable initiatives and community-enhancing programming.

MEMBERSHIP ACQUISITION AND ENGAGEMENT ACROSS THE NETWORK

• Define a membership acquisition strategy in Singapore and align the membership and marketing teams to targets and execution. This includes setting and managing annual and ongoing budgets.
• Drive the membership team to achieve sales targets through proactive sales strategies.
• Overall accountability of community metrics:
  • Membership growth/acquisition
  • Memberships cancellations
  • Community engagement and desirability (determined by twice-annual members survey)
• Ensure membership community demographics remain in line with Group ambition.
• Overall leadership of Club Membership committees. Ensuring effective engagement and empowerment, including community curation and screening of all applicants

MANDALA CLUB’S NETWORK-WIDE CULTURAL PROGRAMMING

• Define the cultural calendar and programming strategy with the Head of Marketing. The program must align with the Club’s pillars and key topics, which will vary from location to location. This includes annual and ongoing budget setting/management.
• Work alongside marketing teams to ensure rationale, timely planning, effective execution, marketing prioritization, and quality evaluation of all activations.
• Overall accountability for member engagement in a cultural programming calendar optimized across the network, amplified as fully as appropriate, and sensitive to cultural nuance.
• Be an arbiter of taste and trends to ensure Mandala Club is constantly pushing boundaries and at the forefront of popular culture in a way that is relevant to its member base.
• Ensure seamless member/consumer communication across Club and Special Projects.
• Ensure Club programming remains in line with Group ambition.
• A principal decision-maker in significant sponsorship/brand collaboration opportunities brought to the Club via in-house or agency partners.

PARTNERSHIP

• Source new brand partnerships and sponsorship opportunities that align with the Group’s business objectives and strategy for both Mandala Club and Mandala Masters.
• Negotiate contract terms to secure sponsorship deals with clients.
• Negotiate contract terms with brand partners to ensure mutually beneficial partnership terms for those without commercial value, including but not limited to barter exchange deals like members’ perks and product sponsorship.
• Grow revenue and increase brand awareness through developing business opportunities and co-marketing initiatives.

Restaurant Noa is looking for Assistant Restaurant manager

• Assisting Restaurant Manager
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline aof employees in accordance with restaurant policy.

Duties/Responsibilities:

• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.

An Executive Chef, or Head Chef, is responsible for overseeing kitchen staff and ensuring the quality of food items. Their duties include hiring and training staff to cook their dishes, expediting orders to maintain a steady flow of dishes and creating dishes to add to the menu.

Duties and responsibilities

Executive Chefs complete a variety of creative, organizational and leadership tasks to ensure a kitchen runs optimally and patrons’ meals are satisfactory. Their responsibilities frequently include:

• Developing unique and cuisine-appropriate menus
• Collaborating with the Restaurant Manager to set item prices
• Staying current on developing trends in the restaurant industry
• Maintaining the kitchen and surrounding areas in conditions that meet the company standards and health code regulations
• Monitoring inventory and purchasing supplies and food from approved vendors
• Hiring, training and supervising kitchen staff
• Assisting and directing kitchen staff in meal preparation, creation, plating and delivery
• Identifying and introducing new culinary techniques
• Preparing meals and completing prep support as needed

Requirements

• professional degree or dimploma
• 5+ years of experience in a similar position.
• Advanced knowledge of food professional principles and practices.
• Proficient knowledge of human resources management.
• Excellent knowledge of BOH systems, ordering and inventory.
• Excellent communication skills.
• Ability to meet deadlines.
• Available to work on-call, shifts, after hours, over weekends, and on public holidays.

ROLE OVERVIEW

The Head of Cultural Programming, Mandala Club is responsible for the brand guardianship of the cultural program in the club. The position comes with the responsibility of leading the strategy and direction of the cultural events and happenings at the club. The role must ensure that the event is of the highest quality, fitting the Mandala brand standard of best in class.

The role includes conceptualizing and overseeing the cultural segments of hero, ritual, music, F&B, and membership events. This may also involve overseeing the communication of these events to stakeholders such as the Events, Marketing, and Operations teams. It also consists in ensuring all marketing collaterals are done according to guidelines and executed on time, ensuring culture events always fall within brand guidelines and are held to a standard worthy of our goals to be the best members club in the region, and ensuring that culture events always fall within brand guidelines and are held to a standard worthy of our goals to be the best members club in the region.

The role must take a holistic ownership of each event from start to finish. This role also includes managing events from start to finish, including staff management, overseeing event coordination and member relations, and ensuring vendor payments are made promptly.

This is a front-facing role, key in managing external partners and members. It requires hosting key events and rituals and gathering feedback for better implementation.

An important note is that this role, unlike most positions in the business, is not purely based on driving revenue. This is a membership retention and value of membership position.

KEY OBJECTIVES & DELIVERABLES

• Delivery of a robust, engaging, enriching monthly cultural calendar that celebrates the arts, music, and wellness.
• Create elevated experiences to the highest standard based on our ever-changing membership demographics.
• Being the face of the Cultural program, meeting members to hear their ideas
• Be on the lookout for culturally significant happenings in the world and Singapore.
• Delivering the program following set timelines
• Establish, manage, and grow relationships with key speakers, personalities, influencers, and companies to support the cultural calendar best.
• Developing third-party partnerships with luxury brands to add more presence to the event calendar
• Deliver a program rich in quality rather than quantity. Quality control is of the utmost importance
• Always compare the standing of our events against our peers. Mandala strives to be the best in class; the cultural calendar reflects this.
• Liaise with various Mandala Club departments and teams (marketing, membership, event ops) to plan events, ensure understanding of deliverables, and manage ongoing communications.
• Schedule, organize, and chair weekly cultural event meetings to review and discuss upcoming events and future planning.
• Ensure that all events are executed to the highest standards, and gather feedback from members on the event experience. Liaise with the events, operations, and membership teams to run seamless events for the members.
• Drive capacity to all events and manage a system that ensures as many members enjoy the events hosted
• Lead Marketing and Events team to support the execution of partnerships through marketing assets and event management.
• Support forming new Mandala venues by acting as the gatekeeper for culture and programming.
• Focus on developing the creativity community within the club
• Never forgetting that our members need to revel in play

Job Description:

• Focus on corporate, leisure, and group bookings in the domestic market
• Conduct proactive sales activities, maintaining close contacts with potential clients through visits, calls, and correspondence
• Ensure timely completion and communication of RFPs and consortia programs
• Organize FAM trips, site inspections, and on-property entertainment
• Maximize sales effectiveness through quality sales calls and follow-up
• Attend sales meetings and provide feedback on market intelligence
• Compile market information and assist with the annual sales plan
• Support reservations in yield management and revenue maximization
• Anticipate market trends and implement promotions
• Maintain confidentiality of property and company information
• Present revenue targets and ensure monthly assessment of accounts

Requirements:

• Minimum 3 – 5 years of experience in luxury hotel or luxury serviced apartment
• Experience in handling hotels and rooms will be preferred

See Min Huay Germain

Personal Reg No: R23112250

Manpower Staffing Services (S) Pte Ltd

EA License No: 02C3423

• Check and verify food stock levels with the accepted level.
• Ensure that all service equipment is sufficient and clean in his section.
• Prepare, arrange and serve all food by using standard recipes, presentation instructions in accordance with the standard established.
• Carry out mise-en-place, preparation, cutting and deboning of meats, cooking and arranging of food as instructed.
• Report to the Chef De Partie on discrepancies or mistakes and make recommendations on improvements in his section.
• Clean the refrigerators and work tables, and ensure that his work station is clean at all times.
• Prepare food/store requisition in the absence of the Chef De Partie.
• Assist in food production in any other area as and when required.
• Assist in the preparation and checking of stocks during stock taking.
• Attend any training sessions that may be conducted from time to time.
• Any other duties may be assigned from time to time.

Requirements:

• Minimum 1-2 years of relevant experience
• Experience with kitchen equipment
• Understand basic food hygiene practices and health and safety
• Able to multitask and work efficiently under pressure
• Be punctual and well disciplined
• Able to work evenings, weekends, and holidays

• Responsible for welcoming guests in a courteous and prompt manner and leading them to a prepared table in accordance with outlets' seating procedures.
• Be familiar with the menu, promotions, and service procedures.
• Provide full assistance to guests concerning general queries.
• Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
• To work closely with the Operations / Service Operations Manager, shift leaders, and staff members to ensure all guests are greeted properly and escorted to their ready tables.
• Obtain familiarity with venue policies and procedures in reference to training, safety, and security.
• To familiarize with the work nature and responsibilities of floor staff and all the venue events.
• Ensure the reservation desk are well maintained. Assist manager in keeping traces of guest history profiles.
• Maintain an adequate supply of stationery as required.

Job requirements:

• Well-groomed and professional disposition
• Service orientated, friendly and good interpersonal skills
• Good command of written and spoken English
• Able to communicate with all levels
• Good leadership, performance management and coaching skills
• At least 1 to 3 years of relevant experience in a similar industry

Description about the concept, Bae’s:

In the vibrant nightlife scene of Singapore, ‘Bae’s’ introduces a groundbreaking concept - a pulsating club nestled within the inviting ambience of a cosy, harmonious living room x music room setting.

Bae’s is a hip hop club lounge aimed at revolutionising disco cocktails with a Korean-Asian flair with delectable bar bites.

Who are behind Bae’s*:

• The Proper Concepts Collective - the hospitality group behind The Feather Blade, Rappu Handroll Bar, Ms Maria & Mr Singh, GOHO
• Native Holdings - the cocktail bar group by Vijay Mudaliar , Native (No.14 The World's 50 Best Bars 2021) & Analogue (No.15 Asia's 50 Best Bars 2023)
• Chuga Soju & Coolpotions Singapore

Job Description

• Assist the Head Bartender in overseeing the bar staff, ensuring they adhere to service standards and policies.
• Provide guidance and support to bartenders, barbacks, and other team members.
• Assume a leadership role in the absence of the Head Bartender.
• Interact with customers, take orders, and deliver a high level of customer service.
• Ensure that all service procedures are carried out to the standards required
• Address customer concerns or issues promptly and professionally.
• Ensure that the bar staff maintains a friendly and welcoming atmosphere.
• Assist in managing and controlling the bar inventory, including ordering supplies and maintaining appropriate stock levels.
• Conduct regular inventory checks to minimize waste and prevent shortages.
• Work with the Head Bartender to implement cost control measures.
• Provide ongoing training to existing staff to enhance their skills and knowledge.
• Foster a culture of continuous learning and improvement.
• Ensure the quality and consistency of drinks by monitoring preparation methods and recipes.
• Conduct taste tests and quality checks to maintain high standards.
• Collaborate with the Head Bartender to create and update drink menus.
• Other ad-hoc duty as assigned

Qualifications and Skills required:

• Knowledge of liquor laws and ensure that they are adhered to all times without fail
• Strong performance management and coaching skills
• At least 3 years of management experience
• Good drinks product knowledge in mixing, garnishing and serving
• Service orientated
• Good communication and interpersonal skills
• Able to work under pressure and fast paced environment

• Greet guest and assist in seating them within the establishment
• Introduction of our menus and products, with recommendations being made of requested
• Assist with service of both food and beverages, from delivery on initial orders to clearing of plates and glassware and refreshing of tables for the next group of guest arrivals.
• Taking and timely serving of orders, including food and beverages to our guests; cross-checking with both guests and back-of-house team to ensure accuracy of orders
• Take & process customers’ orders and generate their bills
• ​Report to work on time. Keep your personal appearance immaculate, e.g. well-groomed hair, clean uniform etc
• Resolving customer complaints regarding food quality, drinks and service and making sure the business complies with health and food safety regulations
• Provide answers to queries by customers regarding services and offers
• Assist to manage queue and/or reservations
• Support opening & closing of outlets including cleaning and washing soft serve machine, guest washroom, etc
• ​Ensure that safe distancing measures and hygiene standards are strictly adhered to
• Ad-hoc duties as assigned by the manager

Requirements:

• 2-3 years of relevant experience in the same capacity of work preferred
• Able to work independently and in a team environment
• Self-motivated and have strong initiative
• Good interpersonal skills and able to interact with all levels, internally and externally, in a professional and responsive manner
• Good communication and people skills, customer service orientation
• Cheerful and attentive to cleanliness and safety
• Able to work under pressure in a fast-paced, yet fun environment
• A team player with a good sense of job responsibility and a keen eye for details
• Honest willingness to learn and grow with the Company

• Assist the nightclub manager in the day-to-day operations, ensuring smooth and efficient processes.
• Oversee the execution of daily tasks, including staffing, inventory management, and facility maintenance.
• Training and supervision of nightclub staff.
• Work closely with team members to ensure they understand their roles and responsibilities.
• Maintain high-quality customer service standards.
• Interact with patrons, addressing their needs and concerns in a professional manner.
• Collaborate with the team to create a welcoming and enjoyable atmosphere for customers.
• Collaborate with security personnel to maintain a safe environment for patrons and staff.
• Assist in the implementation and enforcement of security protocols.
• Assist in planning and coordinating special events, ensuring smooth execution.
• Collaborate with event organizers, DJs, and other entertainment personnel.

Requirements:

• Previous experience in a supervisory or assistant management role in the nightlife or entertainment industry.
• Familiarity with nightclub operations, including knowledge of sound and lighting systems.
• Strong communication and interpersonal skills.
• Flexibility to work late-night hours and weekends.
• Leadership and teamwork skills.
• Ability to thrive in a fast-paced environment.
• Problem-solving and decision-making abilities.
• Customer-focused mindset.

We are looking for a spirited individual passionate about hospitality to join the team. Although very much valued, F&B experience is not required. We are looking for someone with a positive attitude who values working in a nurturing environment.

This role involves a variety of tasks, mainly to do with setting up the restaurant, and providing outstanding service and hospitality to our guests. We're looking for individuals who thrive when interacting with others and making meaningful connections.

Applications are open to all, and we look forward to hearing from you!

Who are we?

Marcy’s is a restaurant set amidst the backdrop of Duxton, a seafood bistro at heart that takes familiar ideas and presents them in new, satisfying ways. We draw greatly on the similarities between Latin American and Southeast Asian ingredients, showcasing the best local and regional herbs, spices and aromatics, paired with seafood in bold new ways. Our intimate bar is open late and promises a good time.

What you will get?

· Great working hours (evenings only and no split shifts)

· 44 hours a week, 2 days off, 5 day work weeks!

· Daily staff meal

· Late night transport

· Peers and Managers that will help you settle in and grow

· A positive work environment

· Reward and recognition

· The opportunity to develop and grow with the brand and progress at your own pace

Description about the concept, Bae’s:

In the vibrant nightlife scene of Singapore, ‘Bae’s’ introduces a groundbreaking concept - a pulsating club nestled within the inviting ambience of a cosy, harmonious living room x music room setting.

Bae’s is a hip hop club lounge aimed at revolutionising disco cocktails with a Korean-Asian flair with delectable bar bites.

Who are behind Bae’s*:

• The Proper Concepts Collective - the hospitality group behind The Feather Blade, Rappu Handroll Bar, Ms Maria & Mr Singh, GOHO
• Native Holdings - the cocktail bar group by Vijay Mudaliar , Native (No.14 The World's 50 Best Bars 2021) & Analogue (No.15 Asia's 50 Best Bars 2023)
• Chuga Soju & Coolpotions Singapore

Job Description

• Thoroughly clean and polish glasses to ensure a pristine presentation for drinks.
• Maintain a clean and tidy bar area to uphold high hygiene standards.
• Assist with preparation tasks to streamline the efficiency of the bar service.
• Regularly check and replenish ice levels; ensure an ample supply of mixers for smooth operations.
• Efficiently take customer orders, providing attentive and friendly service.
• Complete closing procedures, including settling bills and ensuring all transactions are accurately recorded.
• Set up the bar for service, ensuring all necessary items are in place. Similarly, close the bar efficiently at the end of the day.
• Organize bottles and glasses in a manner that supports efficient drink preparation and enhances beverage promotions.
• Demonstrate strong communication skills to ensure a smooth flow of service.
• Assist the restocking and replenishment of bar inventory and supplies.
• Adhere to health and safety guidelines to create a safe and hygienic environment for both staff and customers.
• Work closely with the manager to facilitate the efficient operation of the bar on a daily basis.
• Other ad-hoc duty as assigned.

Qualifications and Skills required:

• Proven experience as a Bartender in a fast-paced and customer-oriented environment.
• Knowledge of beverage recipes, preparation methods, and presentation techniques.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Familiarity with health and safety regulations in the food and beverage industry.