Job Description:

• Daily preparation and production of breads and pastries by following standards SOPs.
• Checking and packing of bread items for delivery.
• Maintain cleanliness of workstation at all times.
• Responsible for the consistency and presentation of the products.
• Ensure that all food items are prepared in accordance with SFA/NEA guidelines.
• Assist in maintaining accurate inventory levels of ingredients and supplies.
• Notify the Head Baker of any low stock or replenishment needs.
• Follow established recipes and procedures for consistent product quality.
• Collaborate with the Head Baker on new recipe development and improvements.
• Any other ad-hoc duties assigned by team leader.

Requirement:

• Formal culinary or baking education is a plus.
• 5-8 Years of Proven experience in a bakery or culinary setting.
• Knowledge of food safety and sanitation regulations.
• Strong attention to detail and precision in baking techniques.
• Ability to work in a fast-paced environment and meet production deadlines.
• Excellent communication and teamwork skills.
• Flexibility to work early mornings, evenings, weekends, and holidays.

Work Shift Timing:

• 11:00pm - 8:00am

Job scope:

• Assist operations manager in roster scheduling, staff deployment
• Involve in site/outlet operations and coordination work
• Liaise with vendors & assist in procurement / replenishment of stocks
• Responsible for site manpower planning including hiring of temp staff
• In charge of checking / tally temp / perm staff timesheets versus roster including overtime work

Requirement:

• 2-3 years in Operations work including procurement, coordination, deployment of staff etc in Hospitality, Tourism, Event or Retail sectors
• Willing to work retail hours when necessary
• Willing to travel to project sites islandwide when required (Transport claimable)
• Good attitude, self starter, team player

Industry: Australian MNC dealing with photography, print scans for Tourism / Hospitality / Events

Work location (Office): Tai Seng

Outlets: Jewel Canopy Park, Gardens by the bay, Sg Flyer, Science Centre & other ad hoc projects

Work arrangement: Hybrid / wfh & onsite

Work hours: 9am to 6pm / Mon to Fri (may have to work retail hours at times)

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

about the company

Our client is in the building materials industry, mainly specializing in providing lifestyle solutions for the residential and commercial project markets. They’re now looking for BD Managers/Executives to join their dynamic and motivated team.

about the job

• Support new businesses development activities from lead generation to implementation to achieving targets
• Work closely with and promote our products to customers
• Implement and execute sales and marketing strategies to promote the business and products provided
• Prepare reports, studies, analysis, presentations
• Prepare sales documents and quotations when required
• Any ad-hoc duties assigned

job requirement

• Diploma/Degree in any discipline
• Minimum 2 years of B2B/B2C sales experience in building materials (i.e. furniture, sanitary ware etc.)
• Candidates with good network in the hospitality/retail industry would be highly desirable
• Training provided for those with limited experience

If you are interested in the position, kindly apply directly or send your CVs to yiling.tan@randstad.com.sg.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

Digital Marketing Specialist | Marketing Analyst | Bukit Batok

Basic: $3000 - $4000
Working Days: Mon to Fri 8am – 5:30pm
Working Location: Bukit Batok

Responsibilities:

1. Data Analysis and Insights:

• Collect, analyze, and interpret data from various digital marketing channels, including social media, paid search, email marketing, website analytics, and display advertising, etc.
• Develop an action plan or marketing strategy for the company.

2. Campaign Optimization:

• Monitor campaign performance metrics and KPIs, identifying areas for improvement and optimization.
• Provide recommendations for adjustments to campaign strategies based on data-driven insights, A/B testing, and best practices.

3. SEO and Content Analysis: 

• Undertake SEO initiatives and monitor website rankings to improve organic search visibility, generate engaging content to captivate industrial audiences, foster website loyalty, and highlight our product offerings on our e-commerce store.

4. Data Tracking and Implementation:

• Ensure proper implementation and tracking of digital marketing tags and pixels including Google Tag Manager, Meta pixel, etc
• Troubleshoot and resolve tracking issues to ensure accurate data collection.

5. Reporting and Presentation:

• Prepare and deliver regular performance reports to showcase the effectiveness of digital marketing efforts
• Build and strengthen rapport with brand partners through our regular meetings on campaign performance, with data-driven recommendations

Job Requirements

• 3 years of experience in digital marketing analytics or a related role.
• Proficiency in digital marketing platforms such as Google Analytics, Piwik, Google Ads, Google Merchant Center, Google Search Console, Google Tag Manager, Facebook Ads, LinkedIn Ads, etc
• Strong analytical skills with the ability to interpret complex data sets and provide actionable insights.
• Experience with data visualization tools and techniques such as Power BI
• In-depth understanding of SEO & SEM principles and best practices.
• Experience in CRM and marketing automation software such as Hubspot, Dotdigital, or Salesforce

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job responsibilities include, but are not limited to:

*Reporting to Executive Chef and or his assigned personnel

*Manage daily operations of the pastry and bakery sections of the restaurant and also for outside catering.

*Creating pastries, baked goods, and confections by following a set recipes that are set by the Head of Pastry/Executive chef and his assigned personnel for restaurant and outside catering.

*Follow proper handling and right temperature baking for all food products.

*Supervise and coordinate pastries and desserts preparation and presentation.

*Monitoring the stock of baking ingredients, ordering new supplies when needed and within budget.

*Operate with care and maintain all department equipment and report malfunctions.

*Maintain cleanliness and sanitation in all work areas.

*Maintain a lean and orderly cooking station, adhere to health and safety standards of hygiene and cleanliness. At all times to bear in mind for “Risk Management Plan and abide by the Food Safety Management System for recording of all monitoring forms “.

Requirements

· Meticulous, keen attention to detail and creativity.

· 1 or more years’ experience working within the food industry

· Capable of working in a fast-paced, production environment.

· Positive attitude and Good communication skills

· Solutions-oriented, results driven and problem-solver

Key responsibilities include, but are not limited to:

1. Assisting the restaurant manager (RM) working towards the restaurant’s annual operating budget for the profitability of the restaurant.
2. Coordinate daily front of the house operations; daily briefing and overseeing kitchen members.
3. Respond efficiently and accurately to customers complaints and updating RM of such matter
4. Always ensure and maintain consistency of product quality presentation as set by Head Chef/RM/management.
5. Training and supervising service staff members to lead & motivate team to achieve sales target by upselling of beverage/food items and maintaining customer satisfaction.
6. To constantly brief all service staff members on promotions, updating/displaying of marketing collateral on time and be accountable for the profit and loss of the restaurant.
7. Assisting RM for accountability for planning strategies to ensure that business plan is delivered
8. Ensure cash handlers adhere to cash handling & banking procedures
9. Optimize labour productivity by translating forecast sales, transaction counts and average check into day-to-day scheduling (lead staff in the opening and closing of the outlet).
10. Manage monthly FOH inventory, weekly ordering and receiving (FSMS-monitoring forms are duly filled daily)
11. Ensure to comply with good hygiene and personal grooming standard, food safety, cleanliness and food presentation standard. At all times to be cautious, bear in mind and put in use for Risk Management Plan and FSMS (Food Safety Management System).
12. Must have good knowledge of the restaurant menus and their recipes. Always deliver the company brand promise and provide exceptional customer service.
13. To be aware of what competitors are doing and reports to the RM.
14. All other ad-hoc duties as assigned that are relevant for the profitability of the restaurant.

Requirements

· Meticulous, keen attention to detail and creativity.

· 2 or more years’ experience working within the food industry- is a must.

· Capable of working in a fast-paced environment.

· Positive attitude and Good communication skills

· Solutions-oriented, results driven and problem-solver

Job Responsibilities include, but are not limited to:

*Responsible for the outlet's P&L and work in-line with given budget statement

*Analyze and manage financial results of the outlet to ensure maximum profitability.

*To ensure that the outlet is maintained for its quality control standards, grooming, appearance, discipline, safety administration, cleanliness and hygiene etc are maintained in all areas.

*To ensure restaurant Inventory is up-to-date and all equipments are properly maintained

*In-charge of restaurant SOP/Risk Management and Workplace Safety /FSMS-Food Safety Management System/Outside Catering SOP, training and coaching of all service crews and overseeing kitchen members

*Ensure that all products are prepared and presented in accordance with company standards as instructed by the CEO and his assigned personnels.

*Monitor and control food/beverage to minimize wastage and spoilage

*Create/plan your own marketing proposal for your outlet, plan festive menus in advance together with your head chef and work closely with the Marketing Department to launch all proposals.

*Excellent leadership skills and lead by example and take complete ownership of the restaurant.

* The ability to command and lead a high volume kitchen and service operations including outside catering

*Any ad hoc projects as assigned by the CEO and his assigned personnels.

Requirements:

*Must have at least minimum 2 years of working experience as a restaurant manager and or cum sommelier, managing either: European, Mediterranean, Spanish and or French cuisine .

*A Diploma holder /others relevant certificate

*This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the skills and responsibilities required to do this job successfully.

*Please send CV to [email protected]

Our Client is a SGX Listed company in Hospitality industry. Due to business needs, they are now recruiting a Corporate Development, Senior Analayst/ Assistant Manager to be part of their Corporate Development team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities:

• Create financial models, conduct feasibility assessments, perform valuation analyses, and scenario planning to support decision-making processes.
• Support transactional activities including due diligence, negotiations, and deal structuring.
• Aid in the preparation of recommendations, studies, and presentations for senior management.
• Oversee strategic initiatives from project inception to completion.
• Foster relationships with internal stakeholders and external partners such as financial, tax, real estate, and legal advisors.
• Assist in various ad-hoc tasks related to the coordination of Corporate Development functions.

Requirements:

• Degree in Business, Finance, Real Estate, or a related field
• Minimum of 3 years' relevant experience in similar industry
• Experience in hospitality/real estate industry will be a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

JOB PURPOSE:

The Finance Executive is responsible for Accounts Payable related matters, as well as keeping track of inventory to ensure sufficient inventory and other materials for the hotel property.

ACCOUNTABILITIES:

1. Process and verify invoices and payment requests

2. Prepare AP aging schedules

3. Review of vendors Statement of Accounts and compare the figures to our system to ensure no invoices are omitted

4. Verify monthly staff expense claims

5. Review monthly orders and consumption

6. Work closely with Operations/F&B department to manage and update inventory movements and ending inventory

To maintain flexibility to perform other duties and projects as required and deemed necessary to support the Hotel’s overall business objectives

• monitoring and evaluating the budget and financial data of the organisation
• coordinating with department management to formulate the financial plans
• enhancing the business processes and procedures of each department through study and cooperation
• doing long-term company planning
• collaborating closely with higher management and leaders
• analysing the effectiveness of departmental support functions and offering recommendations for improvement
• developing policies and procedures for employee recruitment, assessment and promotion

Job Description: Sales Manager (Retail & Hospitality Project)

Vacancy Location: Singapore

Responsibilities :

• To plan strategies to consistently drive sales volume and distribution to meet or exceed volume targets and brand distribution targets set.
• To lead in the deployment and execution of the business plans with Distributors.
• To manage existing and new business opportunities and responsible for the sales volume and distribution of all products distributed by the Company.
• To manage subordinates to achieve the expected results and to handle subordinate grievances.
• To manage product sell-out profitability, forecast sales, monitor inventory levels, budget spending efficiency, seller development, distributor collection on time and etc.
• Preparing written presentations, reports, and price quotations.
• Achieve Customer Service objectives by developing strategic plans, preparing and implementing action plans.
• Handle and manage Customer enquiries on products – specification, price, availability, delivery and others.
• Attend to Customers’ enquiries in professional manner as accordance to our service standard.
• To disseminate accurate information to Customers and to ensure Customers' complaints are attended to in accordance to our service standard.

• Location: Dempsey Hill
• Working Days: 5 days work week, 2 back-to-back off days

ILS Hospitality Solutions (ILS) is a dynamic and innovative recruitment agency and consulting firm that specializes in providing comprehensive solutions to the Hospitality Industry. ILS was founded by a team of industry experts who recognized the challenges that the owners and operators face and saw the need for specialized services to help them thrive in a highly competitive market.

Position: Assistant Restaurant Manager

• Salary S$4,000-S$4,200 monthly
• Full time
• Reports to: Restaurant Manager
• Supervises: Service Crew

Job Description: Responsible for leading the restaurant under the guidance of the Restaurant Manager.

Job Details:

• Manage daily restaurant operations.
• Plan organize, direct and control the food and beverage operation.
• Deliver high standards and consistent quality of operations with attention to profitability and guest satisfaction.
• Maintain a prominent visible presence daily.
• Provide superior guest service.

Qualifications:

• Mastery of simple and elegant service protocol.
• Knowledge of standard procedure with regards to high level high volume restaurant service.
• Experience in managing restaurant chain of command.
• Comfort with equipment standard functions.
• Self starter with ability to manage deadlines of self and others.

Keys to success

• Time management.
• Constant feedback and reporting of issues as they arise.
• Willingness to carry out any other duties as required by the operation.
• Enable a positive work environment.
• Positive attitude.

If you have a passion for creating exceptional guest experience in an fresh sustainable concept restaurant, we welcome you to become a part of our team!

Responsibilities:

• Work closely with the Food & Beverage Department on operational, inventory, and cost-related issues.
• Setting-up cost control systems and categories for each outlet, evaluating recipes submitted by F&B, and pre-costing all items in the menus.
• Monitor processes are in stores, kitchens, and bars, and inventories properly record and audit.
• Ensuring the preparation of documents related to food and beverage are accurate.
• Preparing daily food and beverage cost reports and allocated correctly to each outlet.
• Analyze the F&B food covers, revenue, and cost reports.
• Ensure control policies and procedures are followed.
• Perform weekly audits on selected bars, kitchens, and stores to control inventory variances and make recommendations for weaknesses.
• Ad hoc duties as assigned

Requirements:

• Bachelor or Diploma in Accountancy or equivalent
• At least 2 - 3 years of cost accounting experience, preferably from F&B or hospitality industry

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job scope:

• Assist operations manager in roster scheduling, staff deployment
• Involve in site/outlet operations and coordination work
• Liaise with vendors & assist in procurement / replenishment of stocks
• Responsible for site manpower planning including hiring of temp staff
• In charge of checking / tally temp / perm staff timesheets versus roster including overtime work

Requirement:

• 2-3 years in Operations work including procurement, coordination, deployment of staff
• Willing to work retail hours when necessary
• Willing to travel to project sites islandwide when required (Transport claimable)
• Good attitude, self starter, team player

Industry: Australian MNC dealing with photography, print scans for Tourism / Hospitality

Work location (Office): Tai Seng

Outlets: Jewel Canopy Park, Gardens by the bay, Sg Flyer, Science Centre & other ad hoc projects

Work arrangement: Hybrid / wfh & onsite

Work hours: 9am to 6pm / Mon to Fri (may have to work retail hours at times)

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

• Regional Role
• Excellent Benefits & Worklife Balance

About Our Client

Our client is a global travel and tourism service provider collaborating with the largest MNC to provide lounge, dining, retail and premium services within the B2B and B2C space

Job Description

• Building good working relationships with client and company contacts across several company entities around the world.
• Coordinating internal stakeholders and teams to deliver excellent customer service
• Preparing materials for presenting and selling creative work.
• Supporting the development of creative work by documenting client feedback and attending creative review meetings.
• Forecast and track client account metrics to optimise revenue potential
• Nurture key accounts, finding opportunity to upsell and cross sell.

The Successful Applicant

• Bachelor Degree in Business / Marketing / Aviation industry
• About 1 year of sales experience
• Strong interest within the Travel / Tourism / Hospitality / Banking / Payment industry
• Ability to work in a fast paced & proactive environment

What's on Offer

The successful candidate will embark with a company that prides themselves as an employee-first organization. The organization offers a flexible hybrid work arrangement coupled with an opportunity to work a regional role.

• Full Time Job
• Location: Dempsey Hill
• Working Days 5 days work week, 2 day back-to-back off days.
• Basic + Service Charge Bonus

ILS Hospitality Solutions (ILS) is a dynamic and innovative recruitment agency and consulting firm that specializes in providing comprehensive solutions to the Hospitality Industry. ILS was founded by a team of industry experts who recognized the challenges that the owners and operators face and saw the need for specialized services to help them thrive in a highly competitive market.

1. Position: Steward

• Salary S$1,900 - S$2,300 monthly
• Reports to Head Chef

Job Description: A steward will need to be able to perform routine tasks to assist the daily needs of the kitchen. Working in an efficient manner.

Job Responsibilities

• Ensuring the kitchen is in a well kept manner at all times (floors are dry, all kitchen equipment is clean and ready for use, all areas of the kitchen are clean).
• Adheres to food hygiene policy.
• Ensures cleanliness and orderliness in all work areas is maintained.

Qualifications

• Familiarity with standard procedures related to food preparation, receiving, and storage.
• Proficiency in operating equipment according to standard functions.
• Demonstrates cooperation, reliability within the team, and meets deadlines.
• Fresh grads may apply!

---

2. Position: Line Cook

• Salary S$2,500 - S$2,900 monthly
• Reports to CDP

Job Description: Responsible for assisting the CDP with prepping and light cooking.

Job Responsibilities

• Handles daily food preparation and fulfills tasks delegated by the CDP (Chef de Partie).
• Adheres to food hygiene policy.
• Ensures cleanliness and orderliness in all work areas is maintained.

Qualifications

• Familiarity with standard procedures related to food preparation, receiving, and storage.
• Proficiency in operating equipment according to standard functions.
• Demonstrates cooperation, reliability within the team, and meets deadlines.
• Fresh grads may apply!

---

3. Position: Chef de Partie

• Salary S$2,800 - S$3,000 monthly
• Reports to Sous Chef
• Supervises Line Cook

Job Description: Responsible for leading a section of Restaurant Air.

Job Responsibilities

• Takes care of daily food preparation and duties assigned by management.
• Keep up to date with new products, recipes, and preparation methods.
• Ensure high standards and consistent quality of product.
• Comply with conditions of food hygiene policy.
• Maintain cleanliness and organization in all work areas.

Qualifications

• Knowledge of menu composition, recipes, methods of production and presentation standards.
• Familiarity with standard procedures related to food preparation, receiving, and storage.
• Proficiency in operating equipment according to standard functions.
• Demonstrates cooperation, reliability within the team, and meets deadlines.
• At least 1 year of experience in CDP or similar roles.

Keys to success

• Keen awareness of daily production requirements.
• Consistent provision of feedback and reporting of issues as they emerge.
• Readiness to perform any additional duties as necessitated by the operation.
• Fosters a positive work environment and maintains a positive attitude.

If you have a passion for creating exceptional dishes and excel in a dynamic restaurant setting, we welcome you to become a part of our team!

Our Client is a SGX Listed company in Hospitality industry. Due to business needs, they are now recruiting a Corporate Development, Senior Analayst/ Assistant Manager to be part of their Corporate Development team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities:

• Create financial models, conduct feasibility assessments, perform valuation analyses, and scenario planning to support decision-making processes.
• Support transactional activities including due diligence, negotiations, and deal structuring.
• Aid in the preparation of recommendations, studies, and presentations for senior management.
• Oversee strategic initiatives from project inception to completion.
• Foster relationships with internal stakeholders and external partners such as financial, tax, real estate, and legal advisors.
• Assist in various ad-hoc tasks related to the coordination of Corporate Development functions.

Requirements:

• Degree in Business, Finance, Real Estate, or a related field
• Minimum of 3 years' relevant experience in similar industry
• Experience in hospitality/real estate industry will be a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Responsibilities

• Supervise and train the team members in accordance to the service standards, ensure suggestive selling techniques are performed by all team members
• Assist in development of the wine list and ability to pair and suggest wine to guest and decanting of the wine
• Operate the cash register, compute the cash register and records total transactions on a daily basis
• Provide excellent guest engagement while serving food and beverage to the guest

Requirements

• Possess WSET certificate or its equivalent
• Preferably 5 years’ experience in fine dining restaurants
• Good interpersonal and communication skills with cheerful personality

[What you will be working on]

• Develop hotel industry transformation initiatives, in line with the Hotels Industry Transformation Map (ITM) and Hotel Sustainability Roadmap - with key focus on spurring hotels towards more progressive HR practices, the adoption of manpower development programmes, enhance productivity and raise the value and appeal of hotel-related jobs.

• Cultivate relationships with key hotel accounts and understanding their needs and challenges in transforming their businesses. You will have an opportunity to tailor support for key accounts through STB's own programmes and other government schemes to enable hotels to adopt new business models, diversify their offerings and adopt best practices (e.g. in human capital, sustainability efforts, etc).

• You will also work closely with other agencies (e.g. MOM, WSG, SSG, etc) on areas such as manpower policy reviews and Jobs & Skills development.     

[What we are looking for]

• Analytical & reasoning skills, ability to problem-solve

• Organised, detailed-oriented, and meticulous

• Strong project management skills, ability to multi-task

• Interpersonal skills to manage different stakeholders

• Strong written and oral communication skills

• Ability to work with data and systems, including using Excel to process data

• Good appreciation for policy work, including policy development, implementation and process improvement

Application Status: Shortlisted candidates will be contacted within 2 weeks from the closing date of this job posting. We regret to inform that only shortlisted candidates will be notified.

JOB PURPOSE:

Maximize guests’ satisfaction and retention by meeting their unique needs in a timely and responsive manner.

ACCOUNTABILITIES:

1. Handle the check-in and check-out of guests including the processing of their reservations and rooming at the unit level.

2. Handle all guest requests during their stay.

3. Handle all front desk cashiering duties.

4. Organize and implement guest programs/plans that meet guest needs and interest.

5. Assist in handling all reservations activities including the conduct of site inspections and the closure of sales deals as required.

6. To maintain flexibility to perform other duties and projects as required and deemed necessary to support the Hotel’s overall business objectives.

KNOWLEDGE / QUALIFICATIONS:

1. Minimum GCE ‘N’ or ‘O’ Level.

2. Minimum 1 year experience in the same capacity.

3. Able to work shifts, including evenings, weekends and public holidays.

SKILLS:

1. Good customer service skills.

2. Good problem-solving skills.

3. Good computer literacy.

Duties & Responsibilities will include, but are not limited to:

*Oversee the direction and management of the Weddings and Events team, ensuring they deliver on brief, to deadline, and to the highest quality to build a high performing team.

*Co-ordinate, monitor and execute all events and activities indepentenly.

*Conceptualize and prepare event proposals customised to individual events.

*Operate and maintain a computerised system for responding and coordinating and tracking sales enquiries, bookings and availability.

*Meet prospective clients for show-arounds for weddings, private and corporate functions.

*Liaise directly with clients to take ownership in relation to coordinating the intricate details of their events.

*Ensure a prompt and professional response and follow-up to sales enquiries.

Management of customer feedback including responding to guest problems and complaints relatinf to Weddings and Events.

*Take ownership for recurring challenges and ensure the issues are resolved.

*Assist with the development of brochures and sales /promotional materials.

*Work closely with other members of the events team. Porvide support and leadership to relevant team mebers.

*Maintain and update all business leads with an accurate database.

*Inspections and attend trade shows to drive business acquisiitons.

*Prepare and lead discussions in Pre-conference meetings.

*Prepare proposals,engage in negotiations and confirmation of business through contracting.

CORPORATE EVENTS:

*Serve as the primary point of contact for clients, managing all aspects of event planning and executive from the start t finish.

*Develop and maintain positive relationships with existing and potential clients.

*Manage on-site logistics on the day of events, including set-up, breakdown, and troubleshooting any issues that may arise.

*Stay with assigned budgets for each event.

*Create detailed timelines and days of schedules to ensure all elements of the event are executed flawlessly.

*To actively source for business leads through networking and other means.

*Other ad-hoc duties/projects assigned by superior or Creative Director.

Requirements:

*Diploma/Degree in any field

*Excellent command of written and spoken english

*High level of efficiency, initiative, meticulous with an eye for details and multi-tasking ability.

*Independent, motivated, creative thinker with a positive and flexible attitude and a genuine passion for event sales .

*minium two years Wedding or Event experience required

Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment.

Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.

Your position as a Full-time Resident Manager is to serve as our guests’ main point of contact and manage the entire operations team. Serving as KINN’s ambassador, you will be instrumental in creating an enjoyable and memorable stay for our guests, and to show them the full KINN experience.

Responsibilities:

• Oversee the day-to-day operations of the hotel/s under his/her charge
• Provide support to both Front Office and Housekeeping operations daily
• Monitor and review daily arrivals and departure ensuring that hotel is promptly turned over for daily arrival guest
• Ensure that all hotel reports are thoroughly checked and vetted before filing
• Monitor all stocks in the hotel and maintain a record of stocks in hotel and process any order in a timely manner
• Ensure that guest payments are prompt and accurate, and all payments are reflected in the Property Management Systems
• Monitor and maintain cost effective measure in the hotel, ensuring that cost effective measure do not dampen guest experience and service standards in the hotel
• Conduct training and coaching for all team members pertaining to new P&Ps and guidelines
• Attend to guest feedback and challenges, escalating any major issues to the Hotel Operations Manager for review or further actions
• Provide recommendation to Hotel Operations Manager for all team members during annual performance review
• Conduct coaching and counselling for non-performance challenges of team members
• Provide daily/weekly/monthly updates to Hotel Operations Manager for review or execution
• Maintain the highest of service and product standards of the hotels under his/her charge
• Work with Community Host pertaining to all guest activities that has been planned and execute them in an orderly manner
• Check and reply all guest feedbacks on various platforms
• Any other duties delegated by Hotel Operations Manager

Requirements:

• At least 3-5 years of experience in Hospitality industry
• Independent and adaptable
• Self-confident and makes an effort to be well-groomed and tidy
• Excellent communication and organizational skills
• Fluency in English is a must.
• Commitment to work a 5 day work week including shifts and weekends.
• Experience with property management and digital softwares such as CloudBeds or Opera
• Experience managing online travel agent websites such as Booking.com and Agoda work is an advantage

• Responsible for welcoming guests in a courteous and prompt manner and leading them to a prepared table in accordance with outlets' seating procedures.
• Be familiar with the menu, promotions, and service procedures.
• Provide full assistance to guests concerning general queries.
• Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
• To work closely with the Operations / Service Operations Manager, shift leaders, and staff members to ensure all guests are greeted properly and escorted to their ready tables.
• Obtain familiarity with venue policies and procedures in reference to training, safety, and security.
• To familiarize with the work nature and responsibilities of floor staff and all the venue events.
• Ensure the reservation desk are well maintained. Assist manager in keeping traces of guest history profiles.
• Maintain an adequate supply of stationery as required.

Job requirements:

• Well-groomed and professional disposition
• Service orientated, friendly and good interpersonal skills
• Good command of written and spoken English
• Able to communicate with all levels
• Good leadership, performance management and coaching skills
• At least 1 to 3 years of relevant experience in a similar industry

Working Hours: Monday - Friday (8am - 5pm) Excluding Public Holiday

Contract Period: 20th November 2023 - 31 March 2024 (Extendable)

Job Description

1) Wipe clean tabletops (accessible and exposed area only)
2) Clear trash bins from individual workstations
3) Remove trash from office to designated area
4) Designated spot cleaning
5) Sweep / Vacuum / Mopping of Floor
6) 2 Toilet Cleaning
7) Pantry Cleaning

Job Requirements

1) Cleaning experience preferred
2) Available immediately
3) Positive attitude, hardworking with pleasant personality

**Applicants with related WSQ certification in cleaning are added advantages