Craft Data-Driven Solutions and Shape the Future of Ticketing

Join Singapore's leading ticketing marketplace, a company with a 30-year legacy of delivering exceptional experiences in the arts, culture, sports, and entertainment industries. As a Business Intelligence Analyst, you'll play a pivotal role in harnessing the power of data to propel our organization to new heights.

Unleash Your Data Expertise

Are you a data maestro with a passion for problem-solving and a knack for translating complex data into actionable insights? If so, we're eager to have you join our team of data enthusiasts. Your expertise will be instrumental in shaping our data-driven culture and driving business success.

Your Impactful Contributions

• Delve into our diverse event portfolio and devise innovative business solutions that resonate with our clients across all industries.
• Cultivate exceptional client relationships, uncovering their needs to deliver tailor-made BI solutions that empower their growth.
• Collaborate with our team of Data Engineers, Analysts, and Science gurus to build and maintain cutting-edge analysis and reporting capabilities.
• Transform data into compelling narratives and insights, captivating stakeholders with your data storytelling abilities.
• Embark on data mining and statistical expeditions, uncovering hidden gems that enhance our business performance.
• Partner with teammates to architect robust data marts and introduce smart, adaptable metric frameworks that supercharge our analytics and streamline our BI processes.
• Team up with cross-functional team members, wielding data as your weapon to solve their business challenges.
• Uphold the highest standards of data quality across all our BI assets, ensuring the integrity of our decision-making processes.
• Drive efficiency and resource optimization through continuous improvement in data processing strategies.
• Champion data democratization across the organization, making data accessible and usable for all.
• Share the benefits of our BI ecosystem with our business users, empowering them to tap into existing reports and insights.
• Embrace change and ride the waves of evolution in the dynamic world of BI, adapting to new technologies and methodologies with enthusiasm.
• Stand as the guardian of our data kingdom, meticulously maintaining our data bible, dictionary, and glossary for all our reports and dashboards.

If you thrive in a fast-paced, dynamic environment and seeks to revolutionize the way data drives decisions in the entertainment industry, we'd love to have you join our team!

Job Requirements

• At least 1-3 years of experience working in a BI or analytics function preferably.
• Good working knowledge on SQL and R/Python to perform data querying, building BI models and conducting data analysis.
• Experience in data analysis and deep-dive analysis
• Strong data visualisation skills using Tableau, Qlik, PowerBI, Microstrategy or other relevant visualisation tools.
• Good understanding of ETL/ELT concepts and their relevant use cases
• Experience in gathering BI requirements and structuring specifications to produce business-relevant datasets and ensure data quality of the dataset.
• Passion for democratizing data effectively to the wider organization for self-serve
• Keenness to innovate and improve the BI process beyond basic reporting, seeking ways to add value so that the organisation can consume data more effectively.
• Strong communication skills, able to collaborate effectively with both sides of the business and technical divide.
• A self-starter mindset who takes ownership and excels in a lean and fast-paced organisation.
• Knowledge of Statistics & Machine Learning is a plus.
• Team Player with the ability to work across a matrix environment in a fast-paced environment and constantly evolving environment.

Perks that Elevate Your Career Journey

• Mentorship and Career Guidance: Receive personalized mentorship and career guidance to fuel your professional growth and aspirations.
• Inclusive and Collaborative Culture: Immerse yourself in an atmosphere of inclusion and collaboration, where diverse perspectives and teamwork drive innovation.
• Regional Network Connections and Opportunities: Expand your network and access a wealth of opportunities through our regional connections.
• Constant Innovation and Discovery Challenge: Embrace a culture of continuous innovation and discovery, where challenges become catalysts for growth.
• Fun and Product-Focused Culture: Enjoy a vibrant and product-focused culture, where creativity and passion are celebrated.

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, developing and implementing solutions.
• Communicate with clients to identify and define project requirements, scope and objectives
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis. Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Working closely with clients, technicians, and managerial staff.
• Ensuring solutions meet business needs and requirements.
• Updating, implementing, and maintaining procedures and work flow processes.
• Prioritizing initiatives based on business needs and requirements.
• Monitoring deliverables and ensuring timely completion of projects.
• Participate in project design meetings and propose improvements if necessary
• Evaluate potential problems and technical hitches and develop solutions
• Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
• Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails
• Supporting project implementation in various way

Requirements

• A bachelor’s degree in computer science or related field.
• A minimum of 5 years of experience in business analysis or a related field.
• Minimum of 1 year experience in Clinical Software Solutions for Long Term Care Industry
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• A history of leading and supporting successful projects.

1. Responsible for full set of accounts, including timely submission of management accounts.

2. Prepare financial reports including schedules and cash flow to support key business decision making.

3. Partner internal and external stakeholders to ensure timely and accurate forecasts and budgets.

4. Prepare audit and tax schedules and liaise with auditor and tax agent for statutory reporting.

5. Manage intercompany reconciliation.

6. Quarterly submission of GST and other statutory reporting as required.

7. Support system implementation / improvements.

8. Support external and internal audits.

9. Preparation of financial statement for 2 entities.

10. Responsible for submission of financial reporting to regional HQ and HQ.

11. Other ad-hoc finance duties as assigned.

Requirements:

• Degree in Accountancy or equivalent
• Minimum 8 years of relevant work experience in Big Four global accounting firms will be preferred
• Knowledge in Microsoft Dynamic BC is added advantage.
• Proficiency in Microsoft Office applications
• Good understanding of the FRS and relevant Accounting Standards, GST and local tax.
• Ability to communicate, present and influence internal and external stakeholder.
• Adopts an open mindset to drive continuous improvement.
• Good interpersonal and communication skills.
• Candidates who has experience working in the construction industry will be preferred.

Job Description

Your responsibilities shall include and not limited to the following:

Responsibilities

• Responsible for full set of accounts (Holding and subsidiary company)
• Day to day operational activities including general ledger, AP, AR, inventory control, project costing, fixed assets & cash management
• Responsible for monthly financial reports on a timely basis
• Perform quarterly GST reporting and submission
• Perform half yearly (twice a year) stock take
• Assist in annual statutory audit and budgeting
• Liaise with external stakeholders, auditors, tax agents and corporate secretary for statutory filling duties.
• Responsible for Corporate Income Tax computation – ECI & Tax Computation and IRAS submission
• Experience in implementing ERP System and data migration
• Advanced skills in Excel
• Heading the Accounting Department
• Any ad hoc duties assigned by the Chief Financial Officer and the senior management.

Requirement

• Hardworking individual with proven competence to meet deadlines, KPIs and reporting to Senior Management
• Knowledge of FRSs, GST, Taxation and statutory audit.
• A Team player
• Able to support Chief Financial Officer

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Check, match purchase order / requisition to purchase invoice and DO.
• Perform data entry of invoice documents into the accounting system.
• Ensure proper approval obtained before payment.
• Check and process employees' expense claims. Ensure claims are within company guidelines.
• Maintain proper records & supporting documents for audit purposes.
• Prepare bank reconciliations, audit schedules.
• Assist in intercompany billings.
• Support monthly and year-end closing activities.
• Support internal and external audit queries.
• Any other ad hoc duties as assigned.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Accounting, Finance or related field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Must have good knowledge of Microsoft Excel and Microsoft Word
• Self-starter with the ability to streamline functions and passion to learn and grow.
• Able to work in fast paced, high growth company.
• Strong analytical skills, hardworking and good initiative
• Excellent verbal and written communication skills in English and the language of supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

The Application Analyst will be part of the Digital and Information Technology team to implement, maintain and support IT systems in use at Thomson Medical Centre.

The IT systems primarily include Electronic Medical Record System and other clinical related management systems.

He/She will work closely with hospital and clinical business stakeholders to ensure that IT systems meet the business operational needs.

Responsibilities

• Work closely with business stakeholders to understand their business operation process and requirements
• Source and propose appropriate IT solutions that can streamline and improve business operations
• Work closely and support Reporting Officer in the procurement, acquisition and implementation of IT systems
• Accountable, troubleshoot and resolve daily IT systems issues reported within SLA, working closely with vendors, key stakeholders and cross-functional team members
• Prepare and maintain IT Systems documentation such as functional specification, design specification, test specification, operation and user guide
• Manage, perform and support User Acceptance Testing
• Good conversational skills and ability to conduct end user training
• IT operational support
• Covers duties of fellow colleagues in their absence
• Performs any other job-related duties as assigned
• Demonstrates a strong work ethic, embracing the demands of tight deadlines and high expectations
• Strives to meet project timelines and objectives with dedication and efficiency

Requirements

• Recognized Professional Certificate/Diploma/Advance/Higher/Graduate Diploma
• More than 5 years of working experience with at least 2 years in application analyst role
• Involved in IT systems implementation, preferably EMR or other clinic related systems implementation
• Good knowledge in process and workflow mapping and analysis
• Ability to perform data extraction via scripting language preferred
• Good skills in MS Project, MS Visio, MS excel and other job related applications

Summary

The successful candidate will be awarded a 1 year contract with 1 month completion bonus.

He/she will handle AP transactions processing operations, so that the existing staff can perform UAT on enhancements to existing processes and ERP system.

Requirements:

• 5 years experience in AP operational processes, Hands on experience in Microsoft office, proficient in Excel,
• Attention to details, proactive, able to work independently, effective communication skill in both spoken and written,
• Ability to prioritise tasks and manage time,
• Able to commence work immediately.

Working Location:

(SIM Campus and/or SIM Namly Management House)

Working Hours:

Mondays to Fridays

8.30 am to 5.30 pm

(Hybrid work arrangements)

Job Description:

We are seeking a highly skilled and experienced Finance, HR, and Administration Manager to oversee and manage the financial, human resources, and administrative functions of our organization. The ideal candidate will have a minimum of 5 years of relevant experience, with a strong background in finance, human resources management, and administrative operations.

Responsibilities:

1. Financial Management:

- Develop and maintain financial policies, procedures, and controls to ensure compliance with regulatory requirements and best practices.

- Prepare and analyze financial reports, budgets, and forecasts to provide insights and support strategic decision-making.

- Oversee accounts payable and accounts receivable processes, ensuring timely invoicing and payment collections.

- Manage cash flow, banking relationships, and financial investments to optimize liquidity and maximize returns.

- Coordinate internal audit, annual audits and liaise with external auditors to ensure accurate and timely completion of financial statements.

2. Human Resources Management:

- Develop and implement HR policies and procedures in compliance with labor laws and regulations.

- Manage recruitment, selection, and onboarding processes to attract and retain top talent.

- Oversee employee relations, performance management and staff training and administer
employee benefits programs

Qualifications:

- Bachelor's degree in accounting or professional certification (e.g., CPA) preferred.

- Minimum of 5 years of progressive experience in finance, human resources, and administration roles, with at least 2 years in a managerial or supervisory capacity.

- Strong knowledge of financial principles, accounting practices, and financial reporting standards.

- Proficiency in financial analysis, budgeting, and forecasting techniques.

- Solid understanding of human resources management principles, employment laws, and best practices.

- Excellent communication, interpersonal, and leadership skills.

This is a 6-month contract role based in Singapore office.

Responsibilities:

• Bring operational excellence to a team that handles a large volume of requests from law enforcement and ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines.
• Review, analyze and process high volumes of incoming requests from law enforcement authorities and governments in the Region, as business need arises, with high quality, speed, and accuracy.
• Record and clearly articulate operational decisions ensuring compliance in line with policies and procedures.
• Implement high-quality and efficient processes and practices for maintaining and exceeding productivity and quality service level agreements.
• Willing and able to maturely work with sensitive issues that may include graphic content which may be considered offensive or disturbing.

Requirements:

• Fluency in English is required.
• Excellent verbal and written communication skills.
• Strong attention to detail to ensure quality of work.
• Self-starter requiring minimal direction.
• Proven ability to analyze information to assess threat and risk.
• Proven ability to make effective decisions independently using good judgement and rationale.
• BA/BS degree and relevant operational experience.
• Experience prioritizing multiple functions and tasks while managing work time without compromising quality.
• General knowledge of the intersection of legal guidance, policy and free speech on the Internet (note that this is not a practicing attorney role).
• Knowledge of social media suite of products.
• Experience working independently and using good judgment.
• Experience with various computer systems, Internet technology and software.

Key Responsibilities

• Develop user interfaces for web applications using React.js.

• Collaborate with UX/UI designers to implement responsive and visually appealing designs.

• Implement state management using Reacts state and context API or popular state management libraries like Redux.

• Build reusable components and front-end libraries for future use.

• Ensure the technical feasibility of UI/UX designs.

• Integrate front-end elements with server-side logic using API calls.

• Collaborate with back-end developers to define and consume APIs.

• Document APIs for consumption by the front-end team and ensure proper communication between front-end and back-end teams.

• Optimize components for maximum performance across a vast array of web-capable devices and browsers.

• Conduct unit testing of components and perform debugging when necessary.

• Collaborate with QA engineers to ensure the quality of the front-end code.

• Participate in code reviews to maintain code quality and adherence to coding standards.

• Work closely with other developers, designers, and product managers to deliver high-quality software.

• Implement responsive design principles to ensure applications work well on various devices.

• Monitor front-end performance and address any issues promptly.

• Stay updated on industry trends, emerging technologies, and best practices in React development.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.

• Proven experience as a React Developer with a strong portfolio.

• Solid understanding of front-end technologies, including HTML5, CSS3, and JavaScript.

• Proficient in React.js and its core principles.

• Experience with popular React state management libraries (e.g., Redux).

• Familiarity with consuming RESTful APIs.

• Strong understanding of asynchronous request handling and data fetching.

• Knowledge of modern authorization mechanisms, such as JSON Web Token.

• Experience with version control systems (e.g., Git).

Job Summary

We are looking for an experienced Infrastructure Analyst to support a project, in the maintenance of Regional Infrastructure Systems within a large financial organization.

Mandatory Skill-set

• Bachelor's, or Master's degree in Information Technology, Computer Science, Computer Engineering, or an equivalent field;
• At least 2 years working experience in IT Support/Infrastructure Engineering;
• Hands-on in ensuring the effectiveness of service management functions like monitoring, network performance, capacity management;
• Demonstrate familiarity with networking principles and protocols;
• Knowledge of system applications such as MS SQL Server, backup software, Application Server, and Checkpoint firewall;
• Have experience in troubleshooting, system administration, and doing the root cause analysis;
• Advanced skills in Microsoft office suite- MS Excel and PowerPoint;
• Exhibit excellent communication skills to effectively interact with both technical and non-technical stakeholders;
• Demonstrate proficiency in troubleshooting and adeptness in problem-solving.

Desired Skill-set

• Command knowledge and practical experience in Information Technology (IT) servers or networks;
• Prior exposure to Virtualization technologies.

Responsibilities

• Collaborate and communicate work across multiple discipline of IT which includes, technical team, Applications, Project Managers and Architects;
• Involved in supporting the Infrastructure delivery services across Asia Region;
• Support the build function by ensuring execution of the major project changes;
• Responsible for the run and change initiatives by partnering with the production and application development teams to meet the SLA for Infrastructure readiness;
• Generate comprehensive documentation such as Maintenance Reports and checklists;
• Maintain accurate records of hardware and software inventory, document maintenance actions, and track issue resolutions;
• Develop and maintain technical documentation encompassing system configurations and procedural guidelines;
• Partner with various teams and tech teams to drive change request for Safety and Soundness which includes EOVS remediation, GEMS and Vulnerability Threat Management;
• Escalate intricate issues to appropriate teams or vendors as needed;
• Apply updates and patches to operating systems, software applications, and drivers to ensure security and optimize performance (Windows Server, RHEL);
• Oversee software license management to ensure adherence to compliance and proper usage;
• Implement robust security protocols to safeguard systems against potential threats and vulnerabilities.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Resource planning and fulfilment of billing hours for outbound (80%) and inbound (20%) sales model. Adoption and communication of global scheduling guidelines to appropriate stakeholders.
• Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws. Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment.
• Provide visibility and reporting capabilities of main KPIs related to scheduling functions such as projected interval compliance, and bidding completion. Create data models to forecast long/short term business volume, set up multi-dimension capacity models & plans and determine the optimum one by balancing customer experience, employee experience and cost effectiveness, contributing to consistently achieved SLA goals.
• Design different shifts for the sites and make schedule plan ensuring no violation of local labor laws and regulations; manage day-to-day production of sites, closely coordinate with operation team and adjust shift plan quickly and effectively, in case of unexpected rises in moderation volumes or absenteeism.
• Work as the Point of Contact to provide ad-hoc and regular support to stakeholders such as policy team, product & system BP, sales team, sales management team and etc.
• Advise on staffing needs and performance issues impacting service levels to the WFM lead in a timely manner. Ensures staff optimization, sets goals and objectives, maintains employee records and facilitates effective communication among workers.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Deep understanding of workforce management, including volume & headcount forecasting, performance monitoring and processes/system optimizing and etc
• Proficient skills on EXCEL and good at data analyzing, familiar with formulas and Pivot Tables. Experience utilizing SQL, HQL and WFM systems is a plus
• Good communication skills, information analysis & interpret capability (ability to present detailed technical analysis, assumptions, and recommendations succinctly).
• Excellent problem-solving, task prioritization, follow-up, and quick learning skills. Ability to work in a fast-paced, high-pressure environment with dedication, passion and motivation.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

YOUR IMPACT

Are you passionate about stock trading and Investment analyst? We’re looking for a professional to join our investment team in Singapore who seek to develop a structured stock trading method as part of the firm investment/trading portfolio.

The Role: The firm is seeking a night trader in Singapore. Candidate with a strong grasp of liquidity and market sentiment on US stocks. The trader will put up trade ideas/plans with the Principal and Investment Director. The role will be responsible for trading on its own profit/loss within specified limits.

Preference will be given to candidates who are fluent in both English and Mandarin and possess strong Mandarin/English writing skills.

• Analysing and interpreting large amounts of data related to the stock market and economy
• Identify investment opportunities and implement effective trading strategies.
• Build financial models to implement trading plans.
• Monitor portfolio(s) to ensure there are within trading limits/guidelines
• Communicating with the Principal, Investment Director, and Banks
• Request for Pricing and some order placement for FX/Equity/Structured product
• ·Research different sources for market updates (HK & US) and build financial models

SKILLS & EXPERIENCE WE’RE LOOKING FOR

Basic Qualifications

• Bachelor’s or Master’s degree, preferably majors in Math/ Stats/ Economics, Finance or Accounting
• Proficiency in the use of external databases including Bloomberg
• Excellent in written and spoken English/Mandarin
• More than 3 years of stock trading experience is a requirement

Preferred Qualifications/Skill

• Strong interpersonal and communication (written and verbal) skills and ability to interact with stakeholders
• Flexible and work well under pressure
• Good organizational/multi-tasking skills and focus on meeting deadlines
• Ability to work in a team-based environment and adapt to a dynamic organization
• Ability to coordinate and interact effectively with the team

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Resource planning and fulfilment of billing hours for outbound (80%) and inbound (20%) sales model. Adoption and communication of global scheduling guidelines to appropriate stakeholders.
• Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws. Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment.
• Provide visibility and reporting capabilities of main KPIs related to scheduling functions such as projected interval compliance, and bidding completion. Create data models to forecast long/short term business volume, set up multi-dimension capacity models & plans and determine the optimum one by balancing customer experience, employee experience and cost effectiveness, contributing to consistently achieved SLA goals.
• Design different shifts for the sites and make schedule plan ensuring no violation of local labor laws and regulations; manage day-to-day production of sites, closely coordinate with operation team and adjust shift plan quickly and effectively, in case of unexpected rises in moderation volumes or absenteeism.
• Work as the Point of Contact to provide ad-hoc and regular support to stakeholders such as policy team, product & system BP, sales team, sales management team and etc.
• Advise on staffing needs and performance issues impacting service levels to the WFM lead in a timely manner. Ensures staff optimization, sets goals and objectives, maintains employee records and facilitates effective communication among workers.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Deep understanding of workforce management, including volume & headcount forecasting, performance monitoring and processes/system optimizing and etc
• Proficient skills on EXCEL and good at data analyzing, familiar with formulas and Pivot Tables. Experience utilizing SQL, HQL and WFM systems is a plus
• Good communication skills, information analysis & interpret capability (ability to present detailed technical analysis, assumptions, and recommendations succinctly).
• Excellent problem-solving, task prioritization, follow-up, and quick learning skills. Ability to work in a fast-paced, high-pressure environment with dedication, passion and motivation.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

The Academic Insturctor is required to teach the courses in the undergraduate programs offered by the University at Buffalo, The States University of New York, US, in partnership with Singapore Institute of Management in Singapore.

The roles would include:

• Creation of course design and materials, and implementation of syllabus to meet UB learning objectives;
• Delivery of student-centered, interactive course curriculum, including supervision of project work;
• Create, administer, and mark assessment instrucments;
• Evaluate student progress and achievements;
• Hold regular consultation hours;
• Maintain and submit academic records.

Job Requirements:

• A Ph.D or Master's Degree in the exact discipline as specified by the teaching assignment from a nationally or regionally (USA) accredited university is required;
• Terminal degree is preferred;
• At least 2 years of relevant full-time teaching experience in the exact discipline as specified by the teaching assignment at the tertiary level is required;
• Ability to independently operate all class level functions of Blackboard classroom management system, including Grade Center, is required;
• Substantial evidence of an active academic research agenda and recent history of publication(s) in peer-reviewd scholarly journal(s) are strongly preferred;
• 5 years of relevant work experience will be an added advantage;
• Available to teach during day time on weekdays

Note:

• Only short-listed candidates who meet the specified requirements will be notified.
• Remuneration varies based on the number of classes conducted.

JOB CONTENT:

• Conduct regular account reviews with assigned Asia Sales Management to review key performing indicators, ensure proper account qualification, coverage, strategy and assignments in order to maximize revenue.
• Responsible for working with assigned Asia Sales Management to ensure their activities are aligned with corporate strategy.
• Analyze and prepare executive summaries for senior / executive management highlighting branch performance, staffs’ productivity levels and recommendations.
• Drive initiative / projects that directly contribute to enhancements in efficiency and increased profitability.
• Collaborate with counterparts in other territories to oversee the Global Transfer Business process, which tracks business moving from one territory to another. Work with global sales teams in order to facilitate the transfer process.
• Mediate inter-branch conflict regarding fair distribution of revenue credit as it relates to transfer business.
• Ensure proper implementation of Sales Operating Procedures and Best Business Practices.

CREDENTIALS:

QUALIFICATIONS

· Diploma / Degree in Commerce, Economics, Finance or Business Administration.

EXPERIENCES

· Preferably 1-2 years business working experience.

· 1 years auditing experience and min 1 years’ commercial finance experience (supporting sales and involved in sales reviews)

· Experience driving and managing change. Strong ability to sell ideas and get the “buy-in” of peers and branch management.

· Experience working with Senior leadership team

· Ability to analyze data and present findings to senior level management in a concise manner.

· Comfortable working independently, as well as in a team environment.

· Travelling may be required.

We are looking for an Finance Executive professional to join the team.

As a Finance Executive professional, you will be responsible for keeping the system running smoothly by managing cash flow and paying vendors and suppliers. You will be expected to keep track of all expenditures and reconcile processed work by verifying entries and comparing system reports to balances.

Responsibilities:

· Post business transactions, process invoices, verify financial data for use and maintain accounts payable records.

· Provide other clerical support necessary to pay the obligations of the organization.

· Maintain meticulous records of outstanding payables.

· Ensure the accuracy of an organization’s financial documents for payment, auditing and tax purposes.

· Process out going payments in compliance with financial policies and procedures.

· Perform day-to-day financial transactions, including verifying, classifying and recording accounts payable data.

· Keeping track of all payments and expenditures, including payroll, purchase orders, invoices and statements

· Protect businesses against unintentional overpayment.

· Practice effective monitoring to ensure payments are made to vendors in a timely manner.

· Verifies vendor accounts by reconciling monthly statements and related transactions

· Clarify any questionable invoice items, prices, and receiving signatures.

· Assemble and review invoices to be completed for payment.

· Maintain copies of vouchers, invoices or correspondence necessary for files.

· Obtain proper information and data regarding invoice payments.

· Check vendor files for any previous payments and assign voucher numbers.

· Prepare vouchers listing invoice number, date, vendor address, item description, amounts and coding per accounting policies and procedures.

· Verify invoices against purchase orders and ensure goods or services were received before issuing payment to vendors.

Job Requirements:

· Degree or Diploma in Finance, Economics, Business Studies or a similar discipline.

· Candidates who are currently enrolled in CPA Australia will be considered as well.

· Solid understanding of basic bookkeeping and accounting skills is required.

· Proven ability to calculate, post and manage accounting figures and financial records.

· Proven ability to calculate, post and manage accounting figures and financial records.

· Team player with strong communication, interpersonal and organisational abilities.

· Capable of working independently and under time constraints.

· Proficient in the use of Microsoft Office applications.

About the job

Plan, procure, implement, manage and/or support Application Systems under one or more Business Domains (e.g. Student Financials, Continuing Education and Training), with the objective of fulfilling business needs and improving operational efficiencies of Business Departments using the Application Systems and/or solutions implemented.

What you will be doing

Key Responsibilities:

Enhance Existing Application Systems

• Identify areas of improvement
• Gather, prioritize and document business requirements
• Estimate and negotiate man-effort with vendors
• Lead/oversee the enhancements of business application systems
• Manage quality of deliverables and performance of vendors in order to ensure timely delivery of enhancements required to support business operational needs.

Business Operation & Support

• Provide on-going maintenance upgrade and support of the business application systems
• Manage service delivery of vendors
• Support operation of the Business Departments (e.g. Fee Setup, Biling and Payment, CET) in order to facilitate smooth and efficient running of the university processes and activities.

Planning & Implementation of New Application Systems

• Conduct market research and feasibility study
• Plan the project
• Procure the solution
• Project manage the implementation
• Facilitate transition to post-live support in order to ensure successful IT systems adoption at Business Departments to meet business objectives.

Job Requirements

• Degree or Diploma in Information Technology, Computer Science, Computer Engineering or equivalent
• At least 4 years in IT industry.
• Strong business process and analytical skills.
• Good oral and written communication skills with the ability to interact and communicate effectively with end users and vendors.
• Experience in Application Systems support and maintenance.
• Good grasp of IT technologies, methodologies, architectures, and best practices.
• Knowledge and experience of SDLC, RDBMS and SQL.
• Familiarity with Project Management Framework.
• Appreciation of cybersecurity best practices.
• Experience in Higher Education industry is a bonus.

Responsibilities:

• Liaise with Panasonic Group of Companies on logistics activities and manage business plan at regional level
• To oversee LSD function and involve in strategic planning of Logistics solutions
• To capture & analyze logistics KPI by country & by category for further actions
• To enhance regional logistics activities in alliance with NSC and Logistics Committee
• Promote APAC standard process and strategy of Supply Chain among NSC/Factory
• Work closely with respective logistics members and business units in APAC Region
• Analyze logistics cost and other KPIs for guiding to actions for achieving target
• Monthly Regional Activities Reports

Requirements:

• Diploma in logistics or related disciplines
• Computer literacy especially on Excel, PowerPoint and Words at least intermediate
• Min 3 years’ experience in freight forwarding, warehousing, Logistics and/or shipping industry
• Travel from time to time is required

-Oracle Fusion ERP GL/AP/AR Implementation Specialist Certified

-Worked on minimum 3 end to end Oracle Fusion ERP Cloud Financials Implementations as finance functional lead.

- Capable of detail Solution Design / Hands on expertise across all the finance modules (AP, AR, GL, FA, Projects, CM, Expenses, FAW-ERP)

-Overall experience of 12 years in end to end Oracle ERP implementation as finance consultant

Experience Requirements:

Minimum 3 years’ experience in designing and maintaining a system of at least 500 man-days (system development effort), with the relevant skill setsin programming and development framework, integration, database, job scheduling and automation, document and content management, workflow management, and reporting. Familiar with Batch & online application design concepts & should have experience in handing large volume of data.

Relevant skill sets:

1. Microsoft .NET version 4.5 and above

2. C# / VB.NET/ Java programming

3. Microsoft SQL Server

4. IBM DB2 Mainframe

5. IBM Message Broker

6. Ascential Datastage

7. TIBCO

8. FairIsaac Blaze Advisor

9. Dollar Universe

10. Adobe

11. COGNOS

12. I-Sprint UAM

13. FileNet

14. EFlow

15. Centera

Main Responsibilities / Tasks:

• Design, Develop required applications using Microsoft technologies.

• Manage the team to ensure productivity and ensure effective and quality outputs.

• Manage the welfare of the team members.

• Ensure smooth day to day operations of the team.

• Responsible for the planning of the weekly work plan to ensure efficient productivity.

• Responsible for achieving his/her weekly work plan (targets) through tracking and ensure team hits dateline set out for the team.

• Take up ownership and drive through all issues faced by the team, e.g. address issues escalated from team members to resolve them in a prompt manner.

• Escalate to Group Lead in a timely manner when issues or problems cannot be resolved.

• Ensure that team members follow the AM(Application Maintenance) processes and perform periodic reviews to ensure consistency.

• Actively observe and highlight to Group Lead areas for improvement in AM processes.

• Provide technical guidance or mentorship to fellow team members.

• Provide timely feedback to team members to assist and develop team members in technical and functional specialties.

• Ensure high team morale and efficient/professional work attitude.

• Manage the production application source codes, configuration files, database changes, related documentation, etc for all modules under their charge. Review and approve any changes to these documents before checking into central repository.

• Take up the role of Group Lead in his/her absence when appointed.

Job Descriptions:

• Handle and maintain AP & GL of the account.
• Responsible for month-end closing process.
• Process payments in an accurate and timely manner, filing and documentation with the payment vouchers.
• Ensure inter-company transactions and balances are reconciled.
• Assist to prepare GST report.
• Work closely with business units for smooth daily accounting operations.
• Liaising with suppliers or bankers when necessary for operation banking matter.
• Support in financial analysis, budgeting and forecasting.
• Ensure compliance with financial policies and procedures.
• Assist in year-end audit preparation, tax computation and submission of all other statutory.
• Maintenance of accounting system.
• Assist in any ad-hoc assignment and reporting.

Job Requirements:

• Diploma/Degree/equivalent in Accounting.
• Minimum 2 years of relevant working experience with full sets of accounts
• Good knowledge of accounting concepts and double entries
• Good knowledge of MS Excel and Microsoft Navision preferred.
• Independent, a strong team player, meticulous, well organized
• Meticulous, detail-oriented, independent, and accountable
• Good communication skills required to liaise with internal and external parties.

Roles & Responsibilities

• Ensure safety and facility policies and procedures are observed and followed.
• Schedule frequent internal audits to ensure operations comply with all SOP’s, Quality policies, procedures, and test methods.
• Work with and provide support to the incoming material receiving team to maintain an excellent quality workflow.
• Manage the root cause and corrective action process, collaborating with operations to ensure effective and permanent corrective actions are implemented to address quality issues.
• Monitor internal and external Corrective Action Report status with root cause analysis.
• Provide solutions to unresolved quality problems and oversee the implementation of these solutions.
• Coordinate audits by external bodies, ensuring that the Company is well-prepared for the audits.
• Plan and execute internal audits according to procedures.
• Support QA Engineer/Executive for ISO document preparation.
• Master new measuring equipment using methods and train the team.
• Ensure all measuring equipment's calibration as per interval frequency and meet the standard requirements.
• Determine inspection critical points based on customer’s drawing & product spec for new projects.

Other Preferred Skills

• Well-versed in MS Office (Including Word, Excel, Outlook, PowerPoint).
• Proficient in collaborating effectively with cross-functional teammates.
• Positive attitude, ability to multitask.
• Capability to independently analyze and resolve quality issues
• Strong communication and interpersonal skills.
• Familiar with 8D and 5W problem solving methodology.
• Experience in data management or analysis

Experience, Qualification & Education Requirements

• Diploma/Bachelor's Degree in Quality Management/Engineering/Manufacturing or related field.
• Minimum of 2 years of experience in Quality Assurance & ISO System.
• Fluency in both English and Mandarin is essential for effective communication with business associates.

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

We regret that only short-listed candidates will be contacted for an interview.

Job Responsibilities:

Provide effective support and assistance to the Team Leader / Deputy Group Head in the daily operations of the Operations Control Group (OCG) mainly Account Services, Credit Limit Setup, Audit Confirmation & related Customer Services.

• Process transactions / requests in compliance with the Bank's Policy & Procedures, Head Office Rules in alignment with the local and related overseas laws and regulations. End-to-end understanding in terms of Controls associated with transaction / request processing must be robust.
• Observe the rules and regulations of the Compliance Manual of the Bank associated with the Anti-Money Laundering, KYC requirements, MAS regulations, etc.
• Participate actively with the Team Leader / Deputy Group Head in resolving operational issues, and manage change projects (including Business Analysis, support UAT planning & execution).
• Identify areas to improve the operational efficiencies (proactively contribute to Time & Cost Savings) and effectiveness (controls) of the Group, and propose and support the implementation of improvements of workflows & processes.
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc. and resolve issues including handling customer / stakeholder's complaints and escalating all issues promptly.
• Participate actively in the various Business Continuity Plan Drills which are held regularly by the Bank and the local regulatory authority.
• Cross-train other colleagues within Team OCG to ensure there is sufficient back-up to cover each process from time to time.

Job Requirements:

• Degree in Banking & Finance or equivalent.
• At least 3-5 years of Banking experience in Managing Customer Account Setup, including Maintenance, Offboarding & issuance of Audit Confirmation.
• Proficient in Microsoft Office with immediate Microsoft Excel skills.
• Possess critical thinking skills, and able to link diverse information to build a full picture and spot inconsistencies.
• Meticulous, attention to detail with a risk and control mindset.
• Good oral & written communication skills, strong inter-personal skills, and a strong customer service aptitude.
• Reliable team player, who is able to work with a diverse group of people.
• Keen and proactive learner.
• Effective time management skills, ability to work under pressure and meet cut-off times.

Job Responsibilities

• Process daily trade transactions in a timely and accurate manner within service level agreement
• Perform pre-processing review of customers’ submissions and conduct documentary checks
• Ensure that regulatory, bank’s policies, guidelines, control and compliance requirements are strictly adhered to
• Complete daily reconciliation activities and prepare reports to internal stakeholders and/or customers.
• Liaise with client on updating transaction statuses and support addressing transaction related queries.
• Contribute to various process improvements and other projects as allocated

Job Requirements

• Graduate, preferably in Banking & Finance.
• At least 1-3 years of trade operations experience
• Fresh graduates are also welcomed to apply
• Ability manage daily operations with strong risk awareness, analytical and problem-solving skills.
• Self-starter who can work effectively in a team setting.
• Good interpersonal skills, decisive in communications.
• Resilient and flexible in challenging circumstances.