· Responsible for managing the overall reduction of student attrition at GIIS Singapore and other locations in Singapore.

· All Global Care Officers (GCOs) in Singapore will report to this role.

· Lead the realignment of the GCO team to proactively engage with parents and students, addressing concerns and resolving issues.

· Manage the timely resolution of incoming complaints through Zendesk, myGIIS, phone calls, and other channels, ensuring adherence to targeted response times.

· Analyze withdrawal applications to identify reasons for student withdrawals and implement strategies to retain students.

· Collaborate with Country Leadership, Heads of Schools, Senior Academicians, and Geo Department Heads to address endemic issues and reduce root causes of dissatisfaction and withdrawals.

· Evaluate academic performance and customer satisfaction data to recommend improvements in academics, operations, and customer service.

· Optimize the complaint management system to reduce turnaround times (TAT) and efficiently resolve issues.

· Shall be responsible for hiring and on-boarding GCOs for customer service that are voice, IT and email support for customer interface

· Responsible for training and development of team

· Will lead a full customer relationship structure of supervisors and GCOs reporting to them

· Responsible for input and output parameters like number of GCOs active, calls and tickets handled, output of GCOs

· Responsible for day to day and running and management of customer relationship centre – centralized and decentralized

· Responsible for logistics and management of customer relationship centre

· Will report functionally to Country Director.

· Will part of Geo Leadership Team and sit in TMM.

§ Leads the recruitment, selection, orientation, and training in the GCO team

§ Builds and manages high performing teams within the geography by providing leadership, role clarity, training and career development

· Minimum 10 years of experience in the BPO or Customer Service sector.

· Experience in the service industry is essential; exposure to the education sector would be an advantage.

· Proven track record of managing large teams, including sub-leads, with around 100 customer service agents.

· Prior experience with reputable organizations or BPO companies is preferred.

· Demonstrated expertise in managing large-scale sales or customer service operations.

· Strong analytical skills with a focus on problem-solving and process optimization

Working Days: 5.5 days

• On-site

We are looking for someone who is excited by challenges and enjoys chasing and negotiating hard deals!

As a market solution lead, you will be involved in developing and executing sales packages aimed at developing new businesses and reinforcing the presence of the Chinese Media Group (CMG) products in the current and new regional markets. You will work closely with the Editorial team, as well as the community engagement, content licensing, regional partnership and Branding and Marketing teams to promote and sell integrated media solutions across the various CMG platforms, ranging from print, digital, young audience, radio to out-of-home media, to businesses. This includes drafting of sales proposals and preparation of client presentations.

Also, you are expected to grow and exceed personal sales targets as an individual, and be part of a bigger team to drive revenue as a whole. You will also be required to carry out markets, competitors and clients intelligence gathering.


Requirements:

· A Degree in Business or relevant field; 8-10 years of sales experience in the media industry would be advantageous

· Effectively bilingual in English and Mandarin as this role supports Chinese content

· Ability to conceptualise, strategise, present and execute creative ideas

· Both a strong team player and individual contributor; outgoing, resourceful and self-motivated

· Excellent interpersonal and presentation skills

· Able to work in a dynamic and fast paced environment

Your Impact

You will play a huge role in assisting the development of Globibos market presence from the ground up by driving new businesses & building a pool of clientele. You shall focus your attention on extending our sales outreach with regards to our services (translation, interpretation & training) to new organizations, industries & segments.

Job Description & Requirements

(A) Lead Management (30%)

• Researching organizations and industry players to identify new leads and potential new markets
• Identifying the needs of other companies and their key stakeholders/ decision-makers
• Contacting potential clients via email & cold calls with customized value offerings to establish rapport and set up meetings
• Attending conferences, meetings, and Industry events
• Horizontal Sales outreach to new contacts from existing clients
• Consistent outreach & building relationships with VIP clients

(B) Opportunity Management & Conversion (30%)

• Meeting potential clients with exciting Proposals & industry updates
• Contacting clients to inform them about new developments in the companys products
• Preparing quotations & negotiating effectively
• Review technical requirements & determine feasibility / pricing
• Supporting customers with project information
• Establishing long-term support contracts through umbrella agreements for all services

(C) Service & Delivery (30%)

• Plan event resources and coordinate preparation
• Communicate internally & externally for event planning
• Supervisor onsite delivery of event logistics
• Collaborate with our technical & subject experts across services, work in tandem with a supportive operations team

P.S. If you figured out that 10% is missing, you are pre-qualfied

Reporting Line: Director Sales or Operation

**MUST be an Singaporean citizenship / PR Holder

**Able to work from office [Location: Globibo 114 Lavender Street #06-63, CT Hub 2 (Lobby 3) Singapore 338729]

Required Candidate profile

• Bachelor's Degree or above in Marketing/ Business Management, or a related field
• 4-6 years of experience in corporate sales (B2B) or project management
• Great communication skills, Fluent English required (written and speaking) to communicate with global clients
• Ability to identify and address the specific needs of each individual customer
• Highly motivated & Independent Individual with an eye for detail & analytical skills
• Prior experience in communicating with senior managers
• Result- orientation; high focus on driving (business) results and KPIs
• Self-motivated individual work enjoys working independently
• Passionate about language learning or event technology services

Perks and Benefits

• Salary Range: SGD 3,500 - SGD 4,500
• Group Incentive Scheme
• Solid Induction Programme with a personal mentor
• Best functional training program in the industry
• Personal Development Plan with weekly coaching and external training
• Flexible time and place working options
• Exposure to the leadership development program your Career Path
• Opportunity to reach out & develop relationships with industry partners, stakeholders; bring about Globibo's brand image & presence to the industry
• Play a pivotal role in leading business development & sales for a relatively new market
• Collaborate with our technical subject-matter experts across services, work in tandem with other operational teams/members

Please find some basic information about our world-class Career Development Program:

Globibo Career Path: http://www.slideshare.net/globibo/globibo-career-path

Globibo Career Development: http://www.slideshare.net/globibo/career-at-globibo-overview

More Career information under: https://globibo.com/careers/

We are seeking an experienced Technical Project Manager to join our dynamic team. The Technical Project Manager will be responsible for managing multiple technical projects, ensuring they are delivered on time, within scope, and within budget.

The ideal candidate will have excellent leadership, communication, and problem-solving skills, with a strong understanding of project management principles and methodologies.

The candidate will be responsible for coordinating project activities, scheduling meetings, and ensuring that deadlines are met in a timely manner. The ideal candidate will have excellent communication skills and be comfortable interacting with team members and stakeholders at all levels.

Make an Impact by:

Project Planning and Management:

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop full-scale project plans and associated communications documents.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Liaise with project stakeholders on an ongoing basis to manage expectations.
• Coordinate project activities, resources, equipment, and information.
• Create and maintain comprehensive project documentation, plans, and reports.
• Organize and schedule meetings and appointments for project team members and stakeholders.
• Track project progress and ensure that milestones are met on time.

Project Execution:

• Execute the project according to the project plan.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Determine the frequency and content of status reports from the project team, analyse results, and troubleshoot problem areas.

Team Management:

• Coach, mentor, motivate, and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Act as a point of contact and communicate project status to all participants.
• Facilitate communication within the project team and between the team and stakeholders.
• Coordinate with vendors and suppliers as needed.

Risk Management:

• Identify and manage project risks and issues.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Monitor and report on project progress, problems, and solutions.

Quality Management:

• Ensure that all deliverables are up to the highest quality standards.
• Conduct project reviews and create recommendations to improve project management processes.
• Perform quality assurance checks on project documentation.

Resource Management:

• Manage project resource availability and allocation.
• Plan and schedule project timelines and milestones using appropriate tools.

Skills for Success:

• Bachelor’s degree in Computer Science, Engineering, Project Management, or a related technical field
• 3-5 years of experience in technical project management in Networking, with a strong preference for candidates with knowledge of SDH and GPON
• Project Management Professional (PMP) certification is a plus.
• Proven working experience as a Technical Project Manager in the Information Technology sector.
• Experience in managing projects related to telecommunication, cybersecurity, AI/ML, or IoT.
• Good to have solid technical background, with understanding or hands-on experience in telecommunication, software development and web technologies.
• Experience with Agile or Scrum methodologies.
• Familiarity with industry-specific project coordination tools and software.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Strong working knowledge of Microsoft Office and project management tools.
• Proficiency in project management software tools.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Responsibilities

As part of the Singapore Book Publishers Association (SBPA) reporting directly to the Manager/HOD, this individual is required to work with various stakeholders consisting of the Executive Committee of SBPA, Government agencies to oversee grant management and disbursements to support the various SBPA programmes.

Grant Management – To prepare and seek approval for grant claim submissions, monitor and report grant utilization and disbursement status, oversee ad-hoc grant audits and queries.

Programme Management – To oversee all grant matters and policies pertaining to specific programme types. This includes evaluating funding applications, managing grant appeals, as well as budgeting and disbursement for the programme types.

Stakeholders’ Engagement – To manage internal and external stakeholders to best support the day-to-day functions of SBPA.

Digitalise & Streamline Processes – To leverage on technology to develop, manage and review processes and control points to ensure effective and efficient administration of grant & operational matters.

Grant Performance Reporting – To conduct data analysis to draw insights on the financial position of SBPA, as well as the grant allocated, utilization & disbursement status for each programme type.

Ad-hoc Assignments - Mentor and supervise staff as assigned, undertake any special project as assigned by Reporting Officer.

Requirements
• Diploma/Degree in Accountancy/ Finance/ Business/ Arts and other quantitative fields.
• Fresh graduates are welcome.
• Meticulous and numerically inclined.
• Strong critical thinking, problem-solving and project management skills.
• Good written and verbal communication skills.
• Good interpersonal skills and able to engage and communicate with internal and external stakeholders.
• Highly adaptable, able to work independently and multi-task in a dynamic environment as well as function as a team player.
• Proficient in the use of Microsoft Word, Excel, and PowerPoint.

Working Hours :

44 Hrs/Week

Scope of services :

1. Claims Submission and Processing
2. Disbursement Memo Preparation and Verification
3. Claims Documentation and Monthly Report
4. Other Duties

Requirements

• Minimum two (2) years experience in Admin and Finacial experience in large projects.
• Atleast a degree in business or equivalent
• The personnel will be responsible for the administration of the claims submision.

Working Hours: 44hrs/week

Requirements:

• Local Diploma degree
• 10 years experience working in libraries of similar capacity.
• A Certificate in Library and Information Management is preferred.

Roles:

• The day-to-day operations and administration of the Library is efficient, and all systems, resources and equipment are well maintained.
• The personnels have the requisite knowledge, skills and qualifications to perform the services at all times.

Job Description

-Manage day to day operations and ensure smooth running of Tree Art campus.

-Proactively engage customers and build good rapport through understanding of students and their progress development.

-Engage in effective sales pitch through familiarising with Tree Art curriculum and programme.

-Support management in planning and executing strategies to increase sales.

-Plan, organise and communicate to customers on the various programme and campus events.

-Serve as customer’s main point of contact and manage communication platforms.

-Responsible for customer enquiries, student enrolment and post-sales services.

-Coordinate class schedule and arrange for replacement teachers when necessary.

-Monitor student attendance and follow up to arrange for makeup lesson.

-Perform administrative duties including maintaining ERP, student records and tracking withdrawals.

-Share expertise and provide guidance to direct report.

-Motivate and work as a team in the achievement of service excellence and centre targets.

-Liaise with landlord on updates.

-Perform any other duties and responsibilities as assigned by the Operations Director.

Qualification:

-Minimum Diploma in Business, Marketing, or a related field.

-Sales experience in industries such as beauty, cosmetics, or retail services is highly desirable. -Fresh graduates with a strong sales acumen are welcome to apply.

-At least 1 year of relevant experience in sales, hospitality, marketing, or education. -Proficient in Microsoft Office (Excel, Word, PowerPoint).

-Excellent communication and interpersonal skills.

-Meticulous, organized, and able to multitask. -Prior experience working with children is an added advantage.

Working Hours (43 hours per work week):

-Mon : off

-Tuesday - Friday : 1.30pm - 7.30pm

-Saturday and Sunday: 9.00am - 7.30pm

Principal Duties and Responsibilities

• Formulate and recommend policies, objectives and long-range plans to ensure the most effective operation of field sales activities. Disseminate and ensure compliance with approved policies, objectives and plans.
• Prepare annual/quarterly budgets and assist Marketing Department in preparation of key marketing strategies, sales forecasts by product and district. Supervise the development of sales estimates, review and approve forecasts.
• Plan, control and direct activities of the field operations to obtain maximum sales volume and required Company standards of quality, service and cleanliness and to develop maximum sales potential and profitability from operators.
• Oversee store repairs and maintenance program to ensure provision for efficient and effective preventive and breakdown maintenance in minimizing disruption to restaurant operations.
• Oversee the Quality Control upgrading of all food and related products in the Operations Department and also produce and process research and development programs.
• Report on operating results, comparing actual performance with budget and established ‘objectives’. Recommend and implement corrective profit action as required.
• Participate in and, where appropriate, initiate investigation and planning associated with market development (new restaurant built, image enhancement, relocation), restaurant design/layout and equipment evaluation.
• Ensure that all customer communications are promptly and accurately handled and that appropriate and timely actions on customer service problems are taken.
• Liaise with and ensure that all service functional areas provide required support to restaurant operations in achievement of the Department’s objectives (Marketing, Finance, Human Resources, Supply Chain, Shop Development, Training, and Quality Control).
• Plan and direct changes in staffing and reporting relationships in conjunction with Human Resources Department. Lead, motivate and develop current operations workforce in order to achieve the Department’s objectives. Ensure that all personnel fully understand their accountabilities and that they have the authority and expertise to achieve them.
• Perform any other duties from time to time as assigned by your superior.
• Minimum 6 years related work experiences
• Preferred Degree or Diploma in Business Management or equivalent

Other Requirements/ qualities such as personality traits or skills required for the job

• Strong in leadership and management skills
• Active team player & strong communication skills
• Able to work independently with minimum supervision
• Resourceful, with excellent analytical skills
• Computer Literate
• Knowledge of Japanese Language will be an added advantage for liaising with Japanese counterpart

Responsible for business development through corporate tie-ups. The position would be required to identify key corporates and right contact points within that corporate. The executive would be responsible for the execution of the whole programme to ensure new admissions, continuity of the communication with the corporate and relevancy of the tie-up.

Some of the specific responsibilities include:

• Exceeding the admission goal of the school
• Being highly responsive and pro-active in all customer facing tasks
• Making sure that all potential customers are delighted with their experience of GIIS regardless of whether they choose GIIS or not
• Elegantly managing relationship with the corporates
• Organise all aspects of the Corporate programme- Developing list of corporate, sharing relevant communications, developing platforms to keep the engagement on
• Willing to travel nationally and internationally as required
• Any other ad hoc responsibility assigned by the reporting manager.
• Identify and targets the leads through Scholarship program
• Follow up with all leads which come in on GSF page.
• Answer all parent queries on scholarships via all our communication channels
• Co- ordinate with prospects via mails and calls to fill in details on the scholarship form.
• Ensure all documents are uploaded by them correctly and as per our scholarship eligibility criteria.
• The individual needs to have some understanding checking an ITR document and past school grade sheets for its authenticity or coordinate with accounts team for the same.
• Create a file for each case and share it with the respective departments for their timely approval.
• Send out offer letters and get the deeds signed
• Move all these scholarship cases final enrolments via one-on-one counselling
• Co- ordinate GCS (only Singapore entries) with the India team until student pass is done and IPA is received
• Maintain all scholarship data and generate MIS reports

Working Days: 5.5 days per week

Location: Onsite

· 21 days Annual Leaves per year

· 5 days Emergency leaves per year

· Child Subsidy Scheme: Employee discount – tuition & transport fee for kids studying in GIIS or any of its entities (based on school policy)

· Transport Facility provided across Singapore

Job Description

• Take ownership of product development lifecycle to ensure timely delivery of products from strategic planning to tactical activities.
• Facilitate product improvement by analysing opportunities to support product positioning and customer demand, to guide product development from concept to launch.
• Evaluate product functionalities and performance, develop and execute strategies to enhance customer experience throughout the e-commerce journey.
• Monitor sales performance and track key metrics, analysing data to identify areas for improvement and implement necessary changes.
• Facilitate and foster cross-team collaboration across business stakeholders, including marketing, supply chain, and customer support to ensure seamless integration across all functions.
• Utilize customer data analysis to identify patterns, preferences, and pain points and make data-driven decisions.
• Manage customer accounts and provide support, addressing issues or concerns to maintain high customer satisfaction with the customer service team.
• Develop and implement strategies to reduce costs, improve operational efficiency, and streamline processes.
• Research and analyse industry trends, technologies, and best practices in eCommerce operations, generating ideas and implementing relevant strategies to grow market share, improve customer experience and increase revenue and profitability.

Essential skills and qualifications:

• Bachelor's degree in Information Technology, or a related field.
• Minimum of 3 years work experience as a digital product manager.
• Excellent organizational and communication skills.
• Ability to work collaboratively and effectively with cross-functional teams.
• Proficiency in customer data analysis and business intelligence tools.
• Proficient in Mandarin and English.

Responsibilities:

• Collate, consolidate and analyze business performance and financial data (from Group companies) to prepare various reports and PowerPoint for Management.
• Responsible for monthly/quarterly/full year forecast and annual budget and take initiative to execute the plan and monitor/analyze the reports which consolidate from Group companies.
• Conduct internal and external reviews to identify and report strengths, weaknesses, and opportunities and propose initiatives to enhance organizational efficiency.
• Coordinate with all departments and Group companies to develop and implement action plans to achieve short and long term business goals as set out by HQ, Japan.
• Collaborate closely with all departments and Group companies to ensure new projects are aligned with organisation’s strategies and values.
• Assist to monitor the planning and implementation of business initiatives to all functions, including provision of support assistance to all departments for smoothening project accomplishment.
• Responsible for all compliance and risk management matters across business operations with relevant regulations, company rules as well as internal policies.
• Develop, coordinate, and/or oversee internal audit procedures for the purpose of monitoring and detecting any misconduct or noncompliance and follow up to ensure that the noncompliance is resolved.
• Work closely with internal stakeholders to deliver compliance and risk programs.

Requirements:

• Bachelor Degree in Accounting, Financial or Business related disciplines.
• 3 years of relevant experience, preferably in the FMCG industry.
• Detail-oriented with strong business sense.
• Aptitude and passion for research, data analysis and problem solving.
• Hands-on experience working with statistical and big data analysis (e.g. various mode of analyzing platforms) and handling large volume of SKUs.
• Knowledge of general accounting (e.g. type of accounts/ provision/ accrual and etc) and general manufacturing knowledge ( e.g. type of product costing/gross profit and etc)
• Strong analytical thinking and management skills.
• Good interpersonal and communication and presentation skills.
• Proficiency in Microsoft Office (Word, Excel and Powerpoint)

Location: East

Responsibilities:

• Oversee School Operations: Manage and oversee the day-to-day operations of the school, including administrative processes, finance, procurement, and HR. Ensure that all procedures comply with current policies, guidelines, and regulations.
• Budget Planning & Resource Allocation: Plan and manage the school's budget effectively. Allocate financial resources and other assets efficiently to support school programs, activities, and goals.
• Finance and Procurement Management: Handle procurement processes, vendor relationships, and contracts. Ensure proper financial management by tracking expenditures, ensuring compliance with financial policies, and preparing reports.
• Human Resource Support: Provide administrative support in HR matters, including payroll, recruitment, staff onboarding, and leave administration. Ensure that HR processes align with school policies and labor regulations.
• Process Improvement and IT Integration: Leverage IT tools and solutions to streamline operations, improve productivity, and enhance workflow efficiency. Implement technology-driven strategies to support administrative functions such as record-keeping, data management, and communication.
• Compliance and Reporting: Ensure adherence to regulatory requirements in all areas, including financial, procurement, and HR processes. Prepare and submit reports, statistics, and data to school leadership as required.
• Collaboration and Leadership: Work closely with school leaders, teachers, and staff to foster a collaborative environment. Provide leadership in administrative operations to ensure seamless support for the school’s educational objectives.

Requirements for Ideal Candidate:

• At least 3 year experience in any of the below areas would be anadvantage, preferably in a managerial role:
   Finance
   Procurement
   Human Resources
   General administration
   Project management
•  Strong communication skills, with the ability to lead and work well in teams.
•  Good organisational skills with ability to multitask in a dynamic, fast- paced environment.
•  Strong analytical and critical thinking ability to grasp timelines, operating context and ground realities.
•  Ability to work effectively with stakeholders and mobilise stakeholders towards a collective purpose.
•  Familarity with Microsoft Office applications and comfortable with using IT systems.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Job Description

• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet’s reputation
• Manpower scheduling for staff.
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience.
• Salary range $3500-$5500

What will you do?

• Negotiation of contracts (including terms and conditions) with customers or subcontractors along with opportunity leaders, and procurement team
• Reduction of exposure to risk under contract through provision of sound and consistent contractual review
• Working with the project management team to identify and implement a claim and variation management strategy driving profitability for the business
• Monitoring and supporting project execution and actively participating in project reviews
• Develop a culture of best practices

What qualifications will make you successful?

• At least 8-10 years of experience with a relevant diploma, certification or equivalent in legal or commercial contract management
• Demonstrated experience in contract management in a project environment or project/finance management
• Experience in contract negotiation, commercial law, and tender evaluation
• Experience in variation and change management aspects which arise throughout project execution
• Demonstrable communication, presentation and negotiation skills
• You must be agile and adaptable whilst remaining focused

We are currently looking for a Retail Operations Manager to join the team. You will be driving and monitoring the key retail strategies and initiatives, working in close partnership with key stakeholders. You will also be key in supporting the stores in achieving operational excellence and the overall delivery of exceptional customer experience in all our stores.

Operations:

• Oversee entire retail operations including sales, manpower, inventory, store planning and maintenance and monthly reporting of sales achievement.
• Streamline the operations processes and improve efficiency and customer service standards.
• Ensure the company’s policies and standards are communicated and implemented.
• Work alongside our team members in-stores frequently to assist and to drive sales and improve operations
• Responsible for the setting up of new stores, installations and openings (which include planning products display, visual merchandising, product mix etc).
• Investigate any inventory discrepancies and reconcile all inventory reports and highlight all issues for management
• Ensure that the stock level at all locations is within the acceptable thresholds and work closely with the outlet supervisors and buying team on stock management.

Team Management:

• Planning of roster and ensuring all outlets are adequately staffed on a daily basis
• Drive, inspire, motivate the team to achieve the company’s objectives by meeting sales target with an outstanding customer service and excellent operations management.
• Work with the team on personal development and onboarding training
• Provide consistent and effective feedback and performance counselling to coach each team member, ensuring that each team member grows professionally and develops outstanding sales and customer service to meet their personal sales target.
• Provide leadership across all our locations and improve team spirit.

Sales:

• Analyse sales reports of each location, indicating key issues, making development plans and taking actions when sales targets are not met.
• Analyse customers’ demographics and purchasing behaviours, working closely with the retail team, to improve our in-store products mix through consolidations, redistributions, and allocation of stocks.

Customer Service:

• Meet and interact with customers with enthusiasm and a positive attitude while adhering to company policies and procedures.
• Offer exemplary product knowledge to assist customers with their buying decisions.
• Develop customer service SOP and monitor compliance with a view of preventing and minimising customer complaints and better service recovery.
• Facilitate training to retail staff to ensure outstanding customer service standards
• Manage and coach the team on ways to handle customers’ enquiries/feedback/complaints in a professional manner according to the brand’s service standards and expectations.

The ideal candidate must have strong leadership skills and need to be able to effectively communicate with all levels of employees—from entry-level workers to senior management—in order to ensure that everyone is on the same page when it comes to executing business goals.

Only Singaporean citizen needs to apply.

Service Delivery Management: Ensures smooth handover and transition of the migrated infrastructure to the existing operations (Ops) team. Oversee the project’s service delivery, manage stakeholders and expectations, and coordinate between teams to ensure a seamless transition with minimal disruption. The SDM is responsible for maintaining service quality throughout and post-transitions.

Skillset Requirements:

- Project Management and Transition Expertise

- Cloud Infra Knowledge (AWS)

- Service Management Framework (ITIL/ITSM) Proficiency

- Communication and Stakeholders Management Experiences

- Transition and Transformation Planning

- Risk Management Skills

- Min 3 Years Experience

Scope of Work:

1) Develop a detailed transition & transformation plan outlining the phases of transition from migration to ongoing operations. Ensure the operations teams are prepared to manage the new or updated infrastructure, with clear roles and responsibilities.

Define SLOs for ongoing support.

2) Facilitate knowledge transfer sessions with the cloud engineering and operations teams. Ensure thorough documentation of the cloud infrastructure, processes, monitoring, and security measures is provided to the Ops team. Oversee the creation of runbooks, playbooks, and operational manuals for the Ops team.

3) Act as the primary liaison between project stakeholders (Cloud Engineers, DevOps, SRE, Helpdesk, and Ops teams). Provide regular updates to leadership, stakeholders, and teams on transition progress, ensuring transparency in handover timelines. Address concerns from the operations team and escalate issues where necessary to ensure they have the tools, training, and support they need.

4) Monitor the quality of the migration process and its impact on ongoing operations. Ensure all support frameworks (incident management, ticketing systems, etc.) are properly in place and aligned with the newly migrate infrastructure. Oversee testing and validation of systems, including DR (Disaster Recovery) and failover tests before the handover.

5) Implement a post-handover support phase, during which the migration team provides escalated support for any issues encountered by the Ops team. Track and resolve any post-handover issues related to performance, security, or availability. Ensure lessons learned from the handover process are documented for future transitions.

Job Overview

We are seeking an experienced and motivated Carpentry Factory Manager to oversee our carpentry operations in Singapore. The ideal candidate will be responsible for managing production processes, ensuring quality control, optimizing efficiency, and leading a team of skilled carpenters and factory staff. The Carpentry Factory Manager will play a pivotal role in maintaining our commitment to delivering high-quality wood products and custom solutions.

Key Responsibilities

• Production Management: Oversee daily operations of the carpentry factory, ensuring production targets are met while maintaining high-quality standards.
• Team Leadership: Manage and mentor a team of carpenters, machine operators, and support staff, fostering a culture of teamwork and continuous improvement.
• Quality Control: Implement and monitor quality control procedures to ensure all products meet industry standards and customer specifications.
• Inventory Management: Manage inventory levels, including raw materials and finished products, to ensure efficient production flow and minimize waste.
• Process Optimization: Analyze production processes and identify opportunities for improvement in efficiency, productivity, and safety.
• Health and Safety Compliance: Ensure compliance with health and safety regulations, conducting regular training sessions and safety audits.
• Budgeting and Cost Control: Develop and manage budgets for production operations, controlling costs and optimizing resource allocation.
• Client Interaction: Collaborate with clients to understand their needs and provide technical support regarding product specifications and capabilities.
• Reporting: Prepare and present regular reports on production performance, quality metrics, and other key indicators to senior management.

Job Requirements

• Experience: At least 10 years of experience in carpentry or woodworking, with a minimum of 2 years in a managerial or supervisory role.
• Technical Skills: Strong understanding of carpentry techniques and production processes, as well as familiarity with various woodworking machinery, including:
  • Sliding table saw
  • CNC machines and automated cutting tools
  • CNC furniture design and order splitting software proficiency (preferred but not mandatory)
• Safety Awareness: In-depth knowledge of safety protocols and regulations specific to the woodworking industry to prevent accidents and injuries.
• Mechanical Aptitude: Ability to troubleshoot and perform minor repairs on woodworking equipment.
• Precision and Attention to Detail: Strong skills in measuring, cutting, and assembling wood with high accuracy.
• Problem-Solving Skills: Proficient in identifying issues during production and implementing effective solutions.
• Mathematical Skills: Competence in basic math for measurements, calculations, and conversions related to woodworking.
• Time Management: Strong organizational skills to effectively manage production schedules and meet deadlines.
• Physical Stamina and Strength: Capability to lift heavy materials and operate machinery for extended periods.
• Team Collaboration: Effective communication skills to foster teamwork and coordinate with various departments.
• Adaptability: Willingness to learn new technologies and techniques as the industry evolves.
• Quality Control: Experience in inspecting finished products for defects and ensuring compliance with quality standards.

职位概述

我们正在寻找一位经验丰富且积极进取的木工厂经理，负责管理我们在新加坡的木工操作。理想的候选人将负责管理生产流程，确保质量控制，优化效率，并领导一支由熟练木匠和工厂员工组成的团队。木工厂经理在保持我们对高质量木制产品和定制解决方案承诺中将发挥关键作用。

主要职责

• 生产管理：监督木工厂的日常运营，确保生产目标的达成，同时保持高质量标准。
• 团队领导：管理和指导一支由木匠、机器操作员和支持人员组成的团队，培养团队合作和持续改进的文化。
• 质量控制：实施和监控质量控制程序，以确保所有产品符合行业标准和客户规格。
• 库存管理：管理库存水平，包括原材料和成品，以确保生产流程高效并最小化浪费。
• 流程优化：分析生产流程，识别提高效率、生产力和安全性的机会。
• 健康与安全合规：确保遵守健康和安全法规，定期进行培训和安全审计。
• 预算和成本控制：制定和管理生产运营预算，控制成本并优化资源分配。
• 客户互动：与客户合作，了解他们的需求，并提供有关产品规格和能力的技术支持。
• 报告：定期准备并向高级管理层汇报生产绩效、质量指标和其他关键指标。

职位要求

• 经验：至少有10年的木工或木材加工经验，其中至少2年担任管理或监督职务。
• 技术技能：对木工技术和生产流程有深入理解，熟悉各种木工机械，包括：
  • CNC机床和自动切割工具
  • 数控机床和自动切割工具
  • 精通CNC家具设计和订单拆分软件（优先考虑，但非必需）
• 安全意识：深入了解木工行业特定的安全协议和法规，以防止事故和伤害。
• 机械能力：能够进行故障排除和对木工设备进行小型维修。
• 精准度与细节关注：在测量、切割和组装木材方面具有很强的准确性。
• 解决问题的能力：能够在生产过程中识别问题并实施有效的解决方案。
• 数学技能：具备进行与木工相关的测量、计算和转换的基本数学能力。
• 时间管理：良好的组织能力，有效管理生产计划并按时完成任务。
• 体力和力量：能够举起重物并长时间操作机械。
• 团队合作：有效的沟通技能，促进团队合作并协调各部门之间的工作。
• 适应能力：愿意学习新技术和技能，以应对行业的发展变化。
• 质量控制：有检查成品缺陷和确保符合质量标准的经验。

Strategic accounts managers build and maintain strong relationships with key business clients. You will regularly communicate with clients, resolve client queries, and increase revenue by promoting product innovation. You also will collaborate with sales teams to generate sales leads, including up-selling and cross-selling PointStar’s various products. The Strategic Account Manager is responsible for achieving sales quota and assigned strategic account objectives.

Job Descriptions:

1. Maintain key relationships with strategic accounts.
2. Build relationships with C-level decision-makers as well as other stakeholders.
3. Identify opportunities for upselling and cross-selling.
4. Maintain the level of business with existing customers.
5. Understand their business directions and integrate our digital transformation offerings into their strategic plans.
6. Have prior experience in IT infrastructure sales, managed services,
   analytics, and AI.
7. Work together with technical account managers and pre-sales to
   achieve outcomes.
8. Regularly meet with our strategic clients and update them on new updates in products and plan form implementation if required.
9. Participate in internal weekly/monthly meetings for team enhancement, and new business strategy.
10. Handle renewals, upsells, and upgrades.
11. Ability to pitch new projects and influence new projects.

Requirements:

1. Having experience in B2B sales in a related industry is advantageous.
2. Having experience in IT infrastructure sales, managed services,
   analytics, and AI is preferred.
3. In-depth knowledge of client relationship management strategies.
4. Superb interpersonal, communication, and collaboration skills.
5. Great problem-solving and analytical abilities.
6. Excellent organizational and time management skills.

About the Job

Infrastructure Management

o Oversee the design, implementation, and maintenance of the Group’s IT infrastructure, including servers, networks, storage, and cloud solutions

o Ensure high availability, scalability, and performance of IT systems to meet business requirements

o Develop and manage disaster recovery and business continuity plans

o Monitor and optimize infrastructure performance, ensuring proactive maintenance and troubleshooting to minimize downtime

o Manage relationships with vendors and service providers to ensure service quality and adherence to SLAs

Cybersecurity

o Develop and implement a comprehensive cybersecurity strategy to protect the Group’s assets, data, and intellectual property

o Oversee the deployment of cybersecurity tools and technologies, including firewalls, intrusion detection systems, antivirus software, and encryption protocols

o Conduct regular risk assessments, vulnerability scans, and penetration testing to identify and mitigate potential threats

o Lead incident response efforts and develop procedures for managing security breaches or cyber incidents

o Ensure compliance with industry standards and regulations

Responsibilities

Leadership

o Lead a regional team of IT professionals, providing mentorship, training, and performance management in areas of IT infrastructure and cybersecurity

o Develop and implement the IT infrastructure and cybersecurity budget, ensuring cost-effective use of resources

o Collaborate with other departments and OBUs to ensure seamless integration and alignment of IT initiatives

o Stay current with emerging technologies, trends and threats to continuously improve IT infrastructure and cybersecurity measures

Compliance and Governance

o Establish and enforce IT policies, procedures, and standards across the Group

o Ensure compliance with regulatory requirements and internal policies related to IT infrastructure and cybersecurity

o Conduct regular audits and assessments to identify gaps in security controls and implement corrective actions

Project Management

o Lead and manage IT infrastructure and cybersecurity projects from initiation to completion, ensuring timely delivery and adherence to project scope, budget , and quality

o Coordinate with stakeholders to define project requirements and ensure alignment with business objectives

Experience

· Minimum of 10 years’ experience in IT Infrastructure and Cybersecurity, with at least 5 years in a leadership role

· Experience managing global teams and working in a multi-site, multi-country environment

Qualifications

· Bachelor’s degree in Information Technology, Computer Science, or a related field; a Master’s degree is preferred

· Strong knowledge of IT infrastructure technologies (servers, networks, virtualization, cloud computing, storage, etc)

· Relevant certifications such as CISSP, CISM, CISA, ITIL, or PMP are highly desirable

Competencies

Technical

· Strong project management skills, with proven track record of delivering complex IT projects

Non-Technical

· Strategic thinking and problem-solving

· Strong analytical skills

· Adaptability and flexibility in a dynamic environment

Leadership

· Excellent communication and leadership skills, with the ability to influence and collaborate with stakeholders at all levels

· Risk management and decision-making

Responsibilities:

• Oversee all financial reporting and accounting operations for Singapore entities.
• Ensure timely management and statutory financial reporting, accompanied by thorough financial analysis.
• Manage cash flow planning and banking operations.
• Oversee budgeting and forecasting activities.
• Develop, update, and implement policies and processes to adapt to business changes while ensuring effective controls.
• Ensure compliance with all statutory, tax, and regulatory requirements (e.g., Ministry of Law - PSPM, ROP & AML).
• Handle annual insurance renewals and coverage.
• Coordinate with banks, external auditors, tax consultants, and corporate secretarial agents.
• Establish new entities and plan their accounting structures.
• Perform any other ad-hoc finance tasks as assigned.

Requirement:

• Degree in Accountancy, ACCA or CPA qualification or any relevant field.
• Minimum 8 years of relevant working experience.
• Prior experience in hands on full spectrum finance function and operational accounting would be an added advantaged.

How to apply:

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We regret only shortlisted candidates will be notified.

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Registration No.: R1101084

EA License No.: 20C0426 (Elitez & Associates)

Technical Sales Engineer/Manager

Job Responsibilities

· To increase sales revenue and generate new revenue stream by identifying new wire harness and RF cable opportunities

· Work with sales team in developing key account management plan for key customers

· To participate and contribute to planning and meeting both long term and short-term business plan goals at both a strategic and tactical level

· To analyze targeted market segments for opportunities and work with functional teams on strategic projects to win new business

· Any other duties assigned

Job Requirements

· Minimum diploma or bachelor’s degree in electrical and Electronics Engineering

· Preferably 3 years in wire harness or RF cable industry

· Good track record on Sales performance

· Sales Forecast & Planning, Project Management and Products Supervisory skills

If you are keen to apply for this role, please click auto-apply

HRLinked Asia Search & Consultancy Pte Ltd (Registration No: 201910702W)

Reporting to Head, Community Partnerships and Engagement, Chinese Media Group, you will be managing the Chinese Media Group rewards programme and gamification rewards platform to increase users engagement and loyalty towards the various titles under the Group.

Responsibilities:

- To manage CMG existing rewards programme, including working with partners to offers contests, giveaways and leverage on CMG’s events

- To work closely with product manager and developer to develop a holistic gamification platform with sound logic to increase users engagement

- To manage the rewards redemption and the point system

- To include the gamification platform as an integral part of the CMG rewards programme

- To manage the P&L for the program and ensure that economic models and strategies around earning, redemption of loyalty points are in place

- Identify strategic inbound and outbound opportunities to drive the adoption and engagement for the program at scale

- To work closely with stakeholders from different business units to drive the success of the gamification and rewards efforts

Requirements/ Criteria:

- Degree with at least 5 years of relevant work experience; Background in similar roles or familiarity with the media industry would be advantageous

- Strong written and spoken communication skills in both English and Chinese

- Outcome-driven with great initiative and problem solving skills

- Highly organised, self-motivated with an impact-driven mindset to devise effective and creative solutions

- Understanding of the digital space is highly advantageous

- Strong analytical skills; capable of devising strategies and models

- Skilled in business presentation

- Demonstrate experience with a successful track record in driving program expansion and operations to achieve user adoption

- Keen sense and interest in latest digital technology developments, market trends, near-future trends and web technologies

Roles & Responsibilities

• Assisting with daily operational tasks such as scheduling appointments, coordinating meetings, and organizing files and documents.
• Managing communications and correspondence between different departments and external parties.
• Coordinating with vendors and suppliers to ensure timely deliveries and payments.
• Creating and maintaining comprehensive databases, reports, and spreadsheets on organizational metrics, financials, and other related information.
• Identifying areas where improvements can be made in the organization, and contributing to innovation in operational processes.
• Map out annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
• Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

Roles & Responsibilities

• Assisting with daily operational tasks such as scheduling appointments, coordinating meetings, and organizing files and documents.
• Managing communications and correspondence between different departments and external parties.
• Coordinating with vendors and suppliers to ensure timely deliveries and payments.
• Creating and maintaining comprehensive databases, reports, and spreadsheets on organizational metrics, financials, and other related information.
• Identifying areas where improvements can be made in the organization, and contributing to innovation in operational processes.
• Map out annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
• Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.