Service Administrator
• Responsible for Processing Inbound/Outbound repair cases.
• Perform Quotation creation & follow-up.
• Responsible and accountable for the communication and outcomes of spare part inquiries from customers to the service org (or as a redirection from Customer Care to service team). See notes in App A.
Warehouse (Spare parts)/ Inventory Management
- Perform general warehousing duties to ensure smooth operation flow.
- Enter the Inbound and Outbound stock movements (purchase delivery note & sales delivery note) into SAP: WM - GR (Goods Receipt), GI (Goods Issue) etc. basically the details of the stock, it is the extension of IM.
- Physical stock check & count upon receiving goods in the warehouse
- Carry out physical stock count on weekly, monthly, quarterly and yearly basis.
- Carry out physical stock check with auditor anually
- Ad-hoc tasks or projects as assigned
Skills and Qualifications:
- Well-developed communication skills. An experienced communicator. Good at writing emails. Good comprehension of English. Can engage in discussion to understand requirements and manage expectations.
- Able to collaborate across functional teams.
- Knowledge of SAP (IM Module) is a must.
- CRM & Excel preferred.
- Demonstrated analytical and problem-solving skills.
- Ability to prioritize task and meet deadlines.
- Able to multi-task, and work under stress, fast learner, independent, responsible, committed and team player.
- Must be physically fit (to lift at least 5-10kg each time)
- Preferred to have had experience in a multi-lingual environment.
APPENDIX A:
Responsible and accountable for the communication and outcomes of spare part inquiries from customers to the service org (or as a redirection from CC to service org);
• Engage internally within service for advice on what parts are required
• Update customers regularly on backorder progression
• Owning the completion of spare part orders
o Availability – i.e. x in inventory.
 Engage with parts team to make sure that an order is placed
 Vendor is set up
 Extension, Pricing
 Stock Transport Order (STO) from another plant
 Change the target plant for the order
o Engage internally within service to identify for alternative parts
o Engage internally within service to understand if a repair workflow is possible
o Look for availability within customer inventory
• Act as the interface between the service team and the Customer Care team
o Receive incoming inquiries (as a redirection)
o Coordination of order changes (with Customer Care)
o Non-inventory credit return workflows
o Availability and coordinate fulfillment of spare part orders from the SG warehouse
