Our client is a Government link company in the FMCG industry. Due to business needs, they are now recruiting a HR Business Partner to be part of their Human Resource team for ongoing transformation projects. They are located in the West – easily accessible.

Working hours: 5 days per week

Mondays to Fridays: 8:30am - 6pm

Location: Joo Koon

Job Scope:

• Ensure compliance with SLAs, SOPs, and business continuity plans.
• Identify and address gaps and incidents promptly.
• Manage and govern activities at the outsourced contact center.
• Conduct monthly meetings with the vendor to review performance and address identified gaps
• Handle escalated feedback and provide timely solutions.
• Collaborate with internal and external stakeholders to address operational challenges.

Job Requirements:

• Proficient knowledge of Microsoft Office applications (including Excel, Word, and PowerPoint).
• Familiarity with Warehouse environments.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.

Citi Private Bank (CPB) is dedicated to serving the world’s wealthiest individuals and their families. From 52 locations across 20 countries, we offer our services to more than 14,000 ultra-high net worth clients from nearly 100 nations. Our clients include entrepreneurs, business leaders, executives, their heirs and families, whom we offer customized services to help protect and responsibly grow their wealth. Our unique approach focuses on fewer, larger and more sophisticated clients with an average net worth above $100 million.

Responsibilities:

• Attend and fulfill client enquiries and requests relating to their bank accounts within the expected quality and service standards.
• Support internal enquiries and requests from the various business functions in the Bank in regard to systems, processes, procedures and other banking matters.
• Manage client issues and complaints, and work with relevant stakeholders to resolve these issues in accordance to internal procedures and regulatory standards.
• Engage and work closely with partners and stakeholders in identifying root causes of system outages, process gaps and deficiencies. And follow-up on the implementation of preventive measures to prevent recurrence of issues or problems.
• Support the implementation of business change activities and technology initiatives with close partnerships with business, operations and technology functions.
• Review and facilitate client and staff requests with a risk and control perspective, ensuring that the purpose and nature of these requests are in compliance with internal standards and regulatory expectations/requirements.

Education:

• Bachelor's degree/University degree or equivalent experience

Qualifications:

• Minimum 2 years of relevant banking experience preferred
• Experience in customer experience/client issue and complaint handling management
• Proven investigative and analytical skills
• Possess ability to present concepts and influence/lead change
• Demonstrate clear and concise written and verbal communication skills
• Knowledge of risk and control expectations in a banking environment
• Must be comfortable in handling technical system application issues and enquiries
• Deliver high-quality customer service with focus on client issue management and achieving quality results consistently

[We are looking for contract call centre / customer service officers to be outsourced to our clients]

3 – 6 Months Commitment

Working Hours :

8:30am – 6:00pm

Job Scope :

• Pick up calls from public
• Answer enquiries
• Escalate any issues / complaints / feedback to the relevant departments

No Minimum Requirement!

All qualified applicants, please send in your resume to:

[email protected]

Manfred Ong ZhengJie (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Job Description:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Job Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Job Description :

· To assist guests with check-ins & check-outs.

· To process payments & documentations.

· To provide necessary assistance to ensure guests' satisfaction.

· To answer all calls & to assist accordingly.

· To fulfill any other duties as assigned to him/her.

Requirements:

· Singaporeans only

· At least 1 year experience in a similar capacity in the Hospitality industry

· Minimum GCE ‘O’ Level or equivalent.

· Knowledge in Opera PMS is preferred

· Good communication skills (written and oral)

· Proficient with Microsoft Office applications

· 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 04 Jan 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

This role is to support the operations team. The job enables the candidate to work in a multi-national work environment that is interesting and never boring.

• We are looking for candidates that can start work immediately.
• Fresh entry without experiences may apply.

Job Scope:

• Daily operations. Generates invoices / DO / PO /CN and process orders received, including filing and data entry.
• Be involved in inventory / stock take / goods returns / AR.
• Packs orders for online sales.
• Practice good customer service to attend to incoming calls and messages (Whats App / Social Media). Make courtesy calls to customers.
• Perform general operations and administration functions and other ad-hoc tasks assigned from time-to-time.

Requirements:

• 1-2 years relevant experiences, preferably in food factory or manufacturing industry.
• Excellent communication in both spoken and writing Eng.lish is a must.
• Polite and friendly personality is a must.
• Fast learner, accurate, committed, positive mindset, self-motivated and able to work independently with minimal supervision.
• Be prepared to liaise with suppliers and production team who may not speak and write English.
• Include your knowledge of languages in resume.
• Efficient in MS Office, Social Media (FB & IG) and UBS invoicing software.

Job Descriptions :

· Lead and service technician to attend to regular service & maintenance work.

· Carry out repair activity on site and occasionally in house

· On-site troubleshooting of systems and equipment

· Involve in setting up, testing and commissioning of system and equipment.

· Attend to service call might required to

- Handle any ad-hoc assignments

Job Requirements :

• Diploma in Mechanical/ Mechantronics/Automation is preferred

• PR or Singaporean are preferred but not limited

• Valid Class 3 driving license is an advantage.

• Experience in hydraulic or PLC system is preferred. Fresh graduate can be also considered for the junior position with good attitude

• 1 or 2 years’ experience in field service preferred but not a must

• Candidate must be responsible, enthusiastic and enjoy meeting new challenges

• Candidate must be able to work independently and under pressure conditions

• Candidate will be required to work overtime, on standby and on call on weekends or Public Holidays when the needs arise

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Responsibilities

• Deliver good customer service to both internal and external customers
• Assist data, database, information management
• Support programs with department service delivery tasks
• Communicate, support and build good relationship with client on their request and requirements
• Actively carry out and follow up on task assigned / request from clients
• Provide suggestion of improvement and proactive in daily task
• Assist with any ad-hoc administrative duties as assigned

Job Requirements

• Higher Secondary or Diploma in any field
• Computer literacy
• Proficient in MS Office
• Good Communication Skills

Job Scope :

1. Handling of import & export documents or any other necessary documents required for customs declaration;

2. Handling of sales queries;

4. Handling of sales order and invoicing;

5. Assist in material planning and purchase requistion ;

6. To assist in annual ISO & audit exercise;

7. To assist in managing daily operations and documents flows for both Singapore and Malaysia entities; and

7. To handle any ad-hoc queries & job requests

Job Requirements :

1. Bilingual Preference

2. Computer literacy - Sage 300, Microsoft office

3. Relevant working experience - 2-3 yrs

4. Willing to travel

Service Administrator

• Responsible for Processing Inbound/Outbound repair cases.

• Perform Quotation creation & follow-up.

• Responsible and accountable for the communication and outcomes of spare part inquiries from customers to the service org (or as a redirection from Customer Care to service team). See notes in App A.

Warehouse (Spare parts)/ Inventory Management

• Perform general warehousing duties to ensure smooth operation flow.
• Enter the Inbound and Outbound stock movements (purchase delivery note & sales delivery note) into SAP: WM - GR (Goods Receipt), GI (Goods Issue) etc. basically the details of the stock, it is the extension of IM.
• Physical stock check & count upon receiving goods in the warehouse
• Carry out physical stock count on weekly, monthly, quarterly and yearly basis.
• Carry out physical stock check with auditor anually
• Ad-hoc tasks or projects as assigned

Skills and Qualifications:

• Well-developed communication skills. An experienced communicator. Good at writing emails. Good comprehension of English. Can engage in discussion to understand requirements and manage expectations.
• Able to collaborate across functional teams.
• Knowledge of SAP (IM Module) is a must.
• CRM & Excel preferred.
• Demonstrated analytical and problem-solving skills.
• Ability to prioritize task and meet deadlines.
• Able to multi-task, and work under stress, fast learner, independent, responsible, committed and team player.
• Must be physically fit (to lift at least 5-10kg each time)
• Preferred to have had experience in a multi-lingual environment.

APPENDIX A:

Responsible and accountable for the communication and outcomes of spare part inquiries from customers to the service org (or as a redirection from CC to service org);

• Engage internally within service for advice on what parts are required

• Update customers regularly on backorder progression

• Owning the completion of spare part orders

o Availability – i.e. x in inventory.

 Engage with parts team to make sure that an order is placed

 Vendor is set up

 Extension, Pricing

 Stock Transport Order (STO) from another plant

 Change the target plant for the order

o Engage internally within service to identify for alternative parts

o Engage internally within service to understand if a repair workflow is possible

o Look for availability within customer inventory

• Act as the interface between the service team and the Customer Care team

o Receive incoming inquiries (as a redirection)

o Coordination of order changes (with Customer Care)

o Non-inventory credit return workflows

o Availability and coordinate fulfillment of spare part orders from the SG warehouse

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire a Service Desk Specialist.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract.

Responsibilities

· Answering incoming calls and making outbound calls to customers or clients.

· Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

· Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.

· Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

· Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.

· Ensuring accurate and complete documentation of customer interactions and transactions in the system.

· Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirements

· Minimally Nitec qualifications in IT related disciplines

· Minimum 1 year Customer Service Experience in technical or non-technical call center environment.

· Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.

· Able to provide minimally 2 language support – English + Tamil, Malay or Mandarin.

· Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.

· Basic computer skills and proficiency in typing are also important

· Location – NCS Hub AMK / NCS Bedok, Desk support hour 8:30 AM to 9:00 PM Monday to Sunday (include Public Holiday)

· Working Hour

o 42hr a week

o 4 Weekdays + 1 Saturday or Sunday

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Establishing and developing new accounts/ businesses.
• Maintaining and developing relationships with new and existing customers.
• Carrying out sales calls/ sales visits.
• Visiting potential customers/ preparing quotations and proposals.
• Preparing weekly & monthly sales reports.
• Gathering market and customer information on current and future trends.
• Handling day to day customer enquiries, order takings, in-house system data entry.
• Providing consistent interaction with clients to create and maintain customer relations.
• Actively promote the company's services and participate in sales activities.
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Data analysis & tracking.
• Supporting periodic KPI reports.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties.

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

Industry: FMCG
Location: Tuas
Working Hours: 8.30AM – 5.30PM (Mon-Fri) / 8.30AM – 12.30PM (Sat)
5.5 days / week – Saturday will be WFH arrangement unless deem necessary to come back to office. (Transport provided at Nex Mrt station & Jurong East Mrt station)
Basic Up to $2700 + Bonus

Job Responsibilities:

• SAP (Operation System) – Generating of sales order, purchase order and delivery order invoices
• Providing sales administrative support to the sales department
• Daily Order Entry / Taking orders from customers
• Coordinate with the logistics team to ensure order fulfilment and customer satisfaction
• Handling of inbound phone calls and emails from clients
• Generating reports
• Othe adhoc duties

Requirements:

• Min G.C.E. N level or NITEC in any discipline
• No experience is welcome to apply (Training provided)
• Proficient in MS Office applications
• Basic computer Skill

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified. Please send your updated CV to [email protected]

EA Personnel: Wong Kaili (Kylie)

EA Registration No.: R21100484

People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
EA Licence Number: 02C4944
Tel: 6950 9749

Responsibilities:

• Cleaning of items
• Production inspection
• Data entry of product information
• Product photography and editing
• Product registration on the website
• Issuing price tags and labeling products
• Submission of items for repair
• Inquiry about products to manufacturers and others
• Packaging and shipping arrangements
• Management of reservation status
• Inventory management
• housekeeping responsibilities
• Responding to inquiries via phone; social media platforms
• Guiding and directing visitors during their visit

Requirements:

• Candidates without prior experience are welcome to apply
• Prior experience in E-Commerce or similar industry is an advantage
• Ability to converse in japanese is an advantage (to communicate with relevant counterparts)

We regret that only shortlisted candidates will be notified. However, all applications will be updated into our resume bank for further opportunities

EA Personnel Name: Andy Teo
EA Personnel No: R1981765
EA License No: 15C7450

[We are looking for contract patient service associates to be outsourced to our clients]

Temp Patient Service Associate / Clinic Assistant

Minimally 3 - 6 Months Commitment

Working Hours :

Mon – Fri : 8:30am – 6pm

/

2 Shifts (Retail Hours) / 3 Shifts (Including Overnight Shift)

Job Scope :

- Scheduling of Appointments

- Assist Doctors

- Perform physical exams including checking of pulse and temperature

- Assisting patients with mobility issue

Job Requirements:

- No Experience needed, Training will be provided

- 1-2 Years’ experience will have advantage

- Able to start ASAP

All qualified applicants, please send in your resume to:

[email protected]

Manfred Ong ZhengJie (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Job scope:

• Responsible for stall opening, closing procedures, daily food preparation & duties assigned to meet the standard and quality set by the company
• Inspect supplies, equipment, and work areas to ensure conformance to established standards, i.e SOP, Hygiene and Safety Practices
• Attend to customer enquiries if required. Collect payment and have a positive attitude
• Monitor sanitation practices to ensure that employees follow standards and regulations
• Willing and able to operate mobile devices like 3rd party delivery platform gadget

Job requirements:

• Good knowledge of stock inventory and people management
• Initiate potential cost savings in waste management and food cost
• Able to multi-task and have basic equipment maintenance knowledge.
• Experience in managing the dry and wet kitchen
• Good communication and organisation skills
• Having a basic food hygiene certificate is an added advantage or hygiene training will be provided

Working Hours:
Full-Time: 8 hours a day, 6 days a week (inclusive of 40 minutes break time)

Working location:

Bak Chor Mee- Joo Koon/643 Senja (opening soon)

Western Food- 108 Punggol/Bedok south Horizon/Kopitiam Square

Chee Cheong Fun- Island wide

Contact: 81880535

Full-Time Benefits:
• Annual Wage Supplement, Performance Bonus
• Up to 15 days Annual Leave
• 4 days Family Leave
• Medical Benefit
• Hospitalisation Insurance

Job Description / Responsibilities

· Support day-to-day operation

· Liaise with internal & external parties

· Prepare Invoices & Delivery orders for logistics operations

· Data entry & checking of supplier’s price to invoices, updating material price list, stock inventory.

· Provide general administrative support included answering phone calls, attending to visitors to meeting rooms, mailing of company’s letters and walk-in clients

· Manage document workflow, organizing, filing and retrieving of documents and maintain database and file records.

· Provide simple finance support functions such as coordinating billing, payment and input invoice into system.

· Respond to emails from clients and team members

· To carry out all other reasonable tasks and responsibilities as assigned by the management

· Any other adhoc duties when assigned

Qualifications & Requirements

· Singaporean , Permanent Resident

· Minimum GCE ‘O’ Level or Certificate in office skills or Diploma or equivalent qualifications with a least 1 - 2 years relevant experience in administrative duties

· Proficient in Microsoft Office (Excel, Word, PowerPoint)

· Detail-oriented, positive attitude, and willing to learn.

· Able to work independently as well as a team and communicate with all levels

· Bilingual in both English and Mandarin.

· Preferably Yishun Area

Working environment : Indoor

Monday – Friday : 8.30am- 6.00pm

Saturday – 8.30am – 12.30pm

Sunday/ PH - OFF

Job duties
• Push trolleys and ensure sufficient trolleys available at designated Trolley Staging Point(s).


Requirements
• Understand and able to speak simple English.
• Adaptable to change and a good team player.

We offer flexible fixed shift timings : 630am-2.50pm | 210pm-1030pm | 1020pm-640am, select 1 fixed shift to meet your family needs.

Benefits Summary:

• Up to $3000
• 5 Days work week
• Working Location: Woodland

Responsibilities:

• Performing preventive maintenance on electrical forklifts
• Attend and perform on site repairs
• Responds to service requests
• Adheres to safety regulations and industry standards
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:

https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:

https://wa.me/6582693981

Follow us on Telegram for more job opportunities:

https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Job Description:

• Attend to inbound call and emails received
• Conduct outbound call to resolve customer needs
• Provide feedback on challenges faced and/or improvement required to improve customer journey
• Perform any other duties or projects assigned

Application Procedures

Interested candidates, please email your resume to:

Attention: Jamie Tan Pei Zhen (CEI No. R2199473)

[email protected]

Recruit Express Pte Ltd (EA No. 99C4599)

Work Location: East

Responsibilities

• Manage Cheque Processing Vendor to ensure optimal performance and improvement of existing processes

• Monitor service levels performance against critical measures set in service contract

• Review monthly invoices billed by vendor

• Oversee Change Controls and Special Requests to manage changes in the outsourced environment with the respective subject matter experts or control functions in the bank.

• Review processes and identify areas for improvement, risk and control.

• Perform operational issue / incident / escalation management of cheque/courier-related matters and identify root cause(s) and implement preventive measures.

• Prepare and facilitate audits by internal, external or regulatory audit functions.

• Provide operational support to Business Units for new initiatives.

• Manage Business Continuity Planning (BCP) for outsourced-related matters

• Support Data Loss Prevention (DLP) implementations in the outsourced area

• Perform and support site visits with site visit SMEs and control functions

• Ensure control gaps are addressed with timely and appropriate action plans by the vendor

Requirements

• Strong leadership skills with sound, analytical and decision making abilities

• Excellent inter-personal and communication skills in dealing with all levels of staff and external parties

• Strong people-relations and influencing skills

• Demonstrate critical thinking: ability to suggest improvements and identify risks

• Strong Service orientation and professional work attitude: ability to prioritize, and manage internal clients’ expectations

• Domain knowledge in courier services or cheque processes will be an added advantage

Duties and Responsibilities:

a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.

b) Secure good relationship with customers.

c) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.

d) Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows between SEDSA and customers to ensure smooth operation and efficient communication.

e) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.

f) Reply to customers’ queries and quotations.

g) Review of customer’s sales and repair orders.

h) Process and acknowledged customers’ orders.

i) Issuing Invoice for completed sales and repair orders.

j) Provide shipping details to customers.

k) Handling of warranty claims.

l) Ensure TAT/SPT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.

m) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer’s expectations.

n) Monitor, analyze and improve MRO activities for our components and ensure that service rate is being met.

o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity. p) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies. q) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

q) Any other duties assigned.

Experience and Qualifications

a) Degree holder in engineering or business administration with 3-5 years or Diploma/O Level with 5-10 years in a commercial, business or sales & marketing role in the Aerospace industry can be consider

b) Well-versed in ERP software, preferably SAP B1.

c) Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint)

d) Excellent interpersonal and communication skills, able to interact with people of all levels

e) Good commercial knowledge of the aviation industry.

f) A team player- capable of interacting with internal and external (customers) stakeholders.

• Prepare and serve order to customer accurately
• Inventory and cost control such as food wastage, minimise spoilages and portion control
• Follow SOP
• Ensure workplace safety and hygiene
• Ensure quality and safe for consumption food is served
• Ensure accurate end of day sales report
• Ensure good customer service
• Other related ad-hoc duties assigned