[What the role is]

The One-Stop Information & Service Centre (OSISC) serves the hawkers in stall tenancy matters, manages the outsourced service centres and kiosks, as well as leverages service technology and supports customer digital adoption.

[What you will be working on]

As a Senior Customer Care Consultant under the OSISC, you will be responsible to carry out the full spectrum of customer service duties. You will get to meet people from all walks of life and be part of a dynamic team in handling walk-in customers and feedback from customers at the Centre. You will also support the digitalisation efforts of the Centre, and be involved in service-related projects.

[What we are looking for]

• Pleasant disposition and positive attitude.
• Experience in frontline Customer Service will be an added advantage.
• Service-Oriented.
• Team player with good interpersonal and communication skills.
• Possess initiative and ability to work under pressure.
• Proficient with Microsoft Office.
• Able to work in a fast-paced and dynamic environment that would require the ability to manage multiple priorities and stakeholders at the same time.
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to Careers@Gov at https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HBD-HUB/Senior-Customer-Care-Consultant--One-Stop-Information---Service-Centre-_JR-10000022099

Key Responsibilities:

To respond to customer inquiries and provide information

products, services, and addressing general medical inquiries in a clear and professional

manner.

To assist customers in placing orders, tracking shipments, and processing

returns or exchanges.

To develop a deep understanding of product offerings to

effectively address customer questions and concerns.

To Maintain detailed records of customer interactions and transactions in

customer relations management (CRM) for reporting and analysis purposes.

Qualifications:

● Min N/O Level /Diploma

● Excellent communication and interpersonal skills.

● Previous experience in customer service, call centre, or a related field is a plus.

Interested candidates please send a copy of your resume in MS Word to

[email protected]

EA Personnel: Valerie Yong Kian Fung (R1103704)

Company Reg. No 199601303W

EA Licence No. 99C4599

Responsibilities

• Take the lead and participate in the development and maintenance of software for equipments.
• Lead and particiapate in the coding, testing, and debugging phases of the developed software.
• Lead a team in the maintenance, review, and improvement
• Assist in defining the architecture of new designs and produce technical documents
• Engage with customers to understand requirements and create specifications.

Requirements

• Min Diploma in Electrical/Electronic Engineering, Computer Science,or it's equivalent
• At least one year related working experience
• Demonstrate proficiency in Visual C# programming with WinForm applications
• Display familiarity with Modbus, EtherCAT fieldbus protocols, Winsock, and serial communications
• Exhibit familiarity with PLC programming (e.g., Omron) and various motion systems (e.g., IAI, ADLink).

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Concierge, we rely on you to

• Provide a personalised guest service
• Create a memorable experience for the guests
• Engage with guests and enhance the service based on their feedback
• Assist with any issues or problems

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Is a self-starter and a team player
• Loves being creative with an eye for detail
• Enjoys crafting best-fit solutions for the guests
• Has no fear of new challenge

If you are the right person, what are you waiting for? Click the apply button now!

The Opportunity

• Salary Range: $2,200 to $3,000
• Location: Central
• Working hours: Rotating shifts, 6 days a week

Job Scope

• Managing of the Customer Service Counter and handling customers with excellent customer service.
• Performing of facility inspections, paging and in-house announcements.
• Upselling and promoting the company’s various digital platforms and loyalty programs.
• Skillfully handle customers’ enquiries, feedback and complaints via the customer service counter and telephone.
• Any other ad-hoc/ admin assigned

Requirements

• GCE’O’ Levels and above
• Previous customer service experience is preferred.
• Computer literate to handle administrative tasks and technology related enquiries.
• Good communication and interpersonal skills to facilitate a professional customer experience.

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or send your resume to [email protected].
• All shortlisted candidates will be contacted.

Key Responsibilities:
1. Inbound and Outbound Calls:

• Handle customer inquiries, complaints, and billing questions with the highest degree of courtesy and professionalism.
• Conduct outbound calls as necessary, such as follow-up on customer issues or informing customers of new products or promotions.

2. Customer Issue Resolution:

• Identify and assess customers’ needs to achieve satisfaction.
• Resolve customer complaints via phone, email, or social media, ensuring resolution and customer satisfaction.

3. Information Management:

• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

4. Product/Service Knowledge:

• Be knowledgeable about the products/services available to inform and assist customers effectively.
• Take the extra mile to engage customers, providing additional information and guidance as needed.

5. Team Collaboration:

• Work collaboratively with team members, sharing feedback and insights from customer interactions.
• Participate in team meetings and training sessions to continually improve service quality

How to Apply:
Interested applicants, please email your resume to [email protected]

Clara Crystal Lim Tyn Wei
CEI No: R23117784
Recruit Express Pte Ltd
EA Licence No: 99C4599

If you are a Service professional looking to expand your career in the Marine industry, then Emerson has an exciting role for you! Based in Singapore, the Service Engineer will manage and support a new Marine Solutions portfolio (Smart Propulsion) within the AP region.

In this Role, Your Responsibilities Will Be:

· Perform installation, maintenance, repair, and start-up of Emerson (Smart Propulsion) marine equipment and systems.

· Provide technical support and troubleshooting assistance during field visits or dispatches.

· Manage all on-site installation, repair, maintenance, and test tasks on Smart Propulsion systems.

· Diagnose errors or technical problems and determine proper solutions on Smart Propulsion systems.

· Produce timely and detailed service reports and document processes.

· Cooperate with the technical team and share information across the global organization.

· Comprehend customer requirements and make appropriate recommendations/briefings.

· Build positive relationships with customers through excellent service standards.

· Follow Emerson's procedures and protocols.

· Provide training and technical support to customers with regard to proper operation, maintenance, and troubleshooting.

· Collaborate with the sales team to understand customer requirements, to promote the sale of company products, and to provide sales support.

· Confer with customers and engineers to assess equipment needs and to determine system requirements.

Who You Are:

You adjust communication content and style to meet the needs of diverse partners. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You quickly and decisively take action in constantly evolving, unexpected situations.

For This Role, You Will Need:

· Minimum 2 years of proven experience in field service from Marine industry

· Ability to troubleshoot, test, repair, and service technical equipment.

· Knowledge of marine systems, including propulsion, power generation, and auxiliary systems.

· Understanding of control systems and PLCs is highly helpful.

· Familiarity with maritime regulatory requirements

· Proficient in English, written and verbal communication to work with overseas teams and customers.

· Excellent customer service attitude with can work under pressure.

· Ability to work independently and in confined and challenging environments.

· Strong work ethic

· Willing to travel to client sites, both domestic and international.

· Comfortable with on-call duties and working in flexible hours depending on project requirements, including potential overtime, weekends, and holidays.

Preferred Qualifications that Set You Apart:

· Bachelor's or Associate's Degree or equivalent in Marine Engineering, Mechanical Engineering or any related field.

· Additional foreign language is a plus.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environmentacross our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].

• Attractive compensation package
• Japanese MNC
• East
• Minimum 1 years of relevant experience
• Experience in machine installation and machine related troubleshooting

Our client, a leading manufacturer of precision processing equipment and tooling, is looking for suitable talents to fill the position of Assistant Service Engineer.

RESPONSIBILITIES:

• Carry out machine installation
• Carry out preventive maintenance and implementation of machine improvement
• Handle machine related issues and troubleshooting
• Conduct Training for Customers

REQUIREMENTS:

• Nitec/Higher Nitec/Diploma in Mechanical, Electronic, or any other engineering disciplines
• Minimum 1 year relevant working experience
• Proficient in MS office

OTHER INFORMATION:

• Location: East
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

HOW TO APPLY: Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044):

Email – [email protected]

or call your Friendly Consultant, Florence, at 6590 9906 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

YOUR SUCCESS IS OUR ACHIEVEMENT!

• Position : Front Desk Executive / Customer Service – Up top $2,800 Basic – Tiong Bahru
• Location : Tiong Bahru
• Working hours : 6 Days Work Week - 3 rotating shifts (7AM-3PM, 3 PM -11 PM, 11 PM -7AM) or Permanent Night Shift (11PM-7AM)
• Salary (commensurate with experience) : Up to $2,800 Basic + Meal Allowance + AWS + Performance Bonus + 10 Days Annual Leave (1st Year)
• Duration : Perm
• Industry : Hotel

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Handles the day-to-day operation of Front Office department.
• Work closely with internal departments to ensure smooth-flowing of operations and to achieve maximum guest satisfaction.
• Any other ad-hoc duties as assigned

Requirements:

• Willing to work weekends & Public Holidays and either 3 rotating shifts or permanent night shift
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
• No experience required!

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Consulting Manager (APAC)

Reg no.: R21101247 | EA No: 13C6684

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Details:

• Basic salary range - $3,200 - $3,500 + KPI/Team Allowance ($150) + Skillset Allowance $300 (Pass all papers and answer questions correctly)

• Working Location: Tampines

• Working Days & Hours: Mon to Fri ONLY - 830AM - 530PM / 9AM - 6PM / 930AM - 630PM (3 Rotation Shifts)

Responsibilities:

• Attend to insurance enquiries via inbound call/email

• Provide excellent customer service

• Provide policy recommendations

Requirements:

• Have obtained at least a GCE 'O' or 'N' Level.

• Preferable with BCP, PGI and HI certificates

• Preferable with at least 1 year of call centre experience in any industry

Send your resume to:
Email: [email protected]
WhatsApp: 9833 5766

ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.

We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That's where you come in.

Service Reliability Specialist - Riot Operations Center

The Riot Operations Center (ROC) manages the 24x7 monitoring and response components of Riot's player-facing services. We are the first line of defense when things go wrong with any of our live services. We leverage technical familiarity with best-practice processes to rapidly remediate incidents. The team helps to create and mentor other Riot teams on best practice in alerting, monitoring, and operational processes.

As a Service Reliability Specialist, you will work closely with the Live Operations team and Riot globally to establish and maintain a high-performing and highly available game service for players. You will monitor and support all aspects of LIVE production environments, development environments, and general system needs. Your technical skills and grasp of system integration will help you diagnose and communicate potential issues to Rioters and the community, improving the quality of the player experience. You will be a craft master in operational and triaging skills. The team can look to you in tricky situations to lead the resolution as a proactive individual, focused on solving day to day problems that affect any aspect of running live games. You will also be involved in projects of moderate complexity that would help continuously improve overall service quality in the incident management and observability problem spaces.

Responsibilities:

• Triage and investigation of live incidents and leads the team around live incidents
• Execute technical return to service actions in a fast-paced, distributed systems environment specifically microservices to quickly restore service and protect player experience
• Monitor the health of Riot’s distributed services using observability tools, identify gaps with alerting, runbook steps, processes or tools
• Runbook development, audit and maintenance to keep documentation up to date
• Training material creation and onboarding new team members
• Onboard/ mentor team members in improving their crafts and be a tech point of escalation on a day to day basis
• Provide support, coordination during major launches, events and release deployments
• Build relationships with members from the wider Riot organizations to drive communication and strategic alignment
• Trained as an Incident commander and able to drive incidents to resolution
• Contribute to project work with little or no guidance to develop automation scripts, utilities and new processes to continuously improve the incident management process
• Document details of incident response, conduct incident retrospectives, quality checks as needed to identify problems and improve overall incident management/response
• Participate in post-incident RCA meetings as required

Required Qualifications:

• Computer Science/IT Systems/Information Technology diploma, associate degree or equivalent
• 4+ years of Service Reliability Administration or equivalent role (System Analyst, System Administrator/Engineer, Live Operations, Network Administrator, NOC Engineer etc)
• Speak with authority on incident management and have good understanding of ITIL processes
• Familiarity with the core concepts of operating systems, networking, SDLC and Agile methodologies
• Expert level troubleshooting skills with triaging incidents in a high-capacity, high-availability and highly distributed environment
• Experience with the following tools/platforms:
  • Monitoring solutions eg: Datadog, NewRelic, Nagios, Elastic Search, Grafana
  • Event management tools eg: BigPanda, Moogsoft
  • ITIL-based Ticketing systems eg: ServiceNow, JIRA

Desired Qualifications:

• Understand relational databases like MySQL, CI/CD pipelines, especially Jenkins
• Experience working on deployments in a live environment is a plus
• Experience working in container-based ecosystems like docker and with a container scheduler like Kubernetes, Amazon EKS/ECS or GKE
• AWS Cloud Services experience/certification/training or equivalent, Linux+ and Network+, or equivalents
• Experience building automation scripts/utilities/jobs using either Python, Powershell, JavaScript or Bash
• Familiarity with Site Reliability Engineering (SRE) principles and best practices

- Provide customer service and attend to customers' queries with regards to claims

- Place outbound calls and follow up with claims cases, which may include outdoor activities, i.e. collection of documents from customers and medical provider (if applicable)

Requirements

- GCE A Level / Diploma in any field

- Prior customer service / call centre experience

Responsibilities:

• Managing of incoming calls and customer service inquiries
• Identifying and assessing customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customers’ complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• Follow communication procedures, guidelines and policies

Requirements:

• Minimum 1 year of experience in the related field
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Able to work retail hours, weekends and public holiday

Those with more experience will be considered for Senior CSO

Location: travel islandwide

Mon to Fri office

Need to do OT & standby duties (Have allowances)

Have AWS & bonus

Posses own car

Job Description

• Planning of corrective and preventive action visits for Singapore customers.
• Provide technical support to local (SG) customers as needed to ensure customer needs are met.
• Adhere to procedures and processes to ensure department’s KPI are met.
• Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis.
• Review and maintain spare parts in own c-location needed to support local operations.
• Guide and mentor new local engineers.
• Provide 24hrs standby for local customers on a weekly rotational basis.

Requirement

• Degree or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
• At least 3 years of relevant experience in IVD market or in technical support / field service experience handling biomedical equipment, medical devices or related medical products

*Only shortlisted candidates will be notified*

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Responsibilities

• Providing end to end service coordination with both internal (sales, service, warehouse) and external customers or suppliers.
• Providing administrative support to Operations and Service team
• Coordinate on all project activities from procurement to order or service delivery
• Resolve service team admin issues timely
• Monitor project progress, preparation and submission to finance for timely billing
• Carry out administrative tasks including data input, maintaining records, paperwork and proper filing
• Tracking, checking of all service reports and follow up with engineers to ensure timely submission
• Handling enquiries from customers and suppliers
• Involve in internal audit
• Involve in quarterly stock take

Requirements

• Good command of English
• Relevant experience in project administration or service coordination
• Process-driven
• Able to multi-task
• Able to work well with deadlines
• Able to work under pressure
• Well-organized with a customer-oriented approach
• Flexible and adaptable
• Excellent communication and people skills
• Able to work independently and willing to work in a team
• Meticulous with an eye for detail
• Well-versed in MS Office applications
• Experience with Navision is advantageous

• Handling, checking, receiving and picking of goods via WMS system in multi-temperature environment
• Ensure accuracy of goods description and quantity upon put away in storage
• Assist in picking and processing all sales order by end of the day
• Proper housekeeping and maintaining of storage area and MHE assigned
• Daily cycle count prompted via system to ensure stock accuracy

We are looking for Contract Customer Service and Order Processing Agent to work in reputable Chemical MNC!

Job Description

· Process customer orders/enquiries daily by Email, fax, or phone call.

· Coordinate and correspond to customer/sales on the sales order status.

· Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

· Handle export shipments for intercompany and direct overseas customers.

· Prepare the shipping document for local and export shipment.

· Support in investigations of internal / external complains to identify root cause and provide solutions.

· Ensure hazardous substance license from local customers are valid

· Ad-hoc duties assigned by supervisor.

Requirements:

· At least a Diploma in any discipline with 3 years of relevant experience.

· Logistics knowledge and understanding import/export preferred.

· Proficient in SAP

· Handling chemicals documentations and deliveries.

· Able to work in a fast pace environment.

· High level of problem-solving skills; Organized, Quality / Meticulous.

· Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Order Number: 479061

Responsibilities :

• Interpret design briefs from clients or designers to create visually appealing publications.
• Utilize DTP software to craft page layouts, adjusting formatting details like type size, style, column width, and spacing.
• Select and verify color choices, scan and edit images, and generate graphics, including diagrams, charts, and tables.
• Resize design elements, ensure images align with relevant text, and maintain an overall uncluttered and well-balanced appearance for each page and the entire document.

Requirements :

• Possess more than three years of DTP operator experience.
• Experience in using Illustrator or Photoshop software.

We regret that only shortlisted candidates will be notified.
However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Tan Sin Rou
EA Personnel Registration Number: R22106434
EA License no.: 07C5771

Position Title: Customer Service and Sales Representative

Job Summary:We are seeking a dynamic and customer-focused individual to join our team as a Customer Service and Sales Representative. The successful candidate will play a key role in delivering exceptional service to our clients while promoting and driving sales. If you are a motivated and personable professional with a passion for customer satisfaction and sales, we invite you to apply.

Responsibilities:

1. Customer Interaction:Engage with customers in a friendly and positive manner to provide assistance and address inquiries.
   Build and maintain strong relationships with clients through effective communication.
   
2. Sales Promotion:Actively promote products or services to customers, identifying opportunities for upselling or cross-selling.
   Meet or exceed sales targets by effectively communicating the value proposition to potential clients.
   
3. Order Processing:Process customer orders, ensuring accuracy and timely delivery.
   Provide information on product availability, pricing, and delivery times.
   
4. Issue Resolution:Handle customer concerns and resolve issues promptly and professionally.
   Collaborate with relevant departments to address and rectify customer challenges.
   
5. Product Knowledge:Stay informed about the features and benefits of products or services offered.
   Assist customers in making informed decisions by providing product information and recommendations.
   
6. Sales Reporting:Maintain accurate records of sales transactions and customer interactions.
   Generate sales reports and contribute to the analysis of sales trends.
   
7. Customer Feedback:Collect and relay customer feedback to the management team to improve products or services.
   Implement improvements based on customer suggestions when applicable.
   
8. Team Collaboration:Collaborate with team members to achieve overall sales and customer service objectives.
   Participate in regular team meetings and training sessions.
   

Qualifications:

• Previous experience in customer service and sales roles preferred.
• Excellent communication and interpersonal skills.
• Proven ability to meet or exceed sales targets.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with sales techniques and CRM software is a plus.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude and a willingness to learn and adapt.

Education and Experience:

• High school diploma or equivalent; additional education in sales or customer service is a plus.
• Previous experience in a customer service or sales role is desirable.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Able to commit for at least 3 months period
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

The Senior Field Service Engineer is responsible for product service and support at customer locations for Gas Purification Systems. Work performed includes product start-up and commissioning, customer training, technical support, troubleshooting, repairs, and maintenance. They are expected to work independently with minimal input from management. Additional responsibilities include mentoring and training Level I and Level II Field Service Engineers within the region, including on-the-job training and support. They may be required to be the primary service interface for a customer site or installation, ensuring that service delivery and communication meet or exceed customer expectations.

Key Responsibilities

• Deliver field service support and assistance to troubleshoot, repair, maintain and upgrade equipment at customer locations.
• Provide email and phone responses to customer requests for technical assistance in accordance with customer agreements and contractual obligations.
• Mentor less experienced Field Service Engineers on technical and administrative tasks. This may be delivered via informal on-the-job training and more formal classroom training.
• Develop and publish training material to support, and deliver, customer and FSE training, within the region.
• Develop and translate technical documentation for procedures and processes used by regional FSE teams and customers.
• Promote, manage, and execute Preventative Maintenance Agreements at customer sites, working with management and sales teams to ensure contractual obligations are met.
• Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.
• Always follow safe work practices, attend safety training as assigned, and comply with all Entegris, customer and local safety regulations.
• Provide timely support to global FSE teams through email and international travel as required.
• Maintain proper documentation for all on-site field service support calls and any critical equipment information gathered via phone/email.
• Provide parts/labor requirements to local CSR (Customer Service Representative) for customer quote generation.
• Coordinate service activities within the local FSE team at customer sites, scheduling FSE visits and providing primary communication with the customer on timing and activities being performed.
• Work with local sales and application engineers to ensure customer satisfaction with service performance and delivery and to coordinate cross-functional meetings and technical actions as required.
• Provide detailed verbal and written feedback to Engineering, Quality Assurance, and other departments as necessary.
• Serve as primary contact for large customer sites, coordinating with sales, field applications and other Entegris groups on customer communication, requirements and obligations.
• Attend and successfully complete all required corporate training

Requisite Criteria & Skills

• Technical, engineering or scientific degree or equivalent field service experience required
• Senior Level: 8-10 years of Field Service experience.
• The ability to independently understand, troubleshoot, and resolve hardware and software issues in complex electromechanical and pneumatic systems.
• The ability to work both independently and as a team is required while communicating effectively to both internal and external customers.
• Strong computer skills including word processing, spreadsheets, email, etc.
• Strong communication skills, English fluency a significant plus
• Semiconductor and/or gas industry experience a plus
• Ability to obtain a valid Passport and Visas for international travel is required
• A valid driver’s license required

As an E-commerce and IT Manager, you will be responsible for overseeing and managing the organization's online retail presence and information technology systems. This role requires a blend of technical expertise, business acumen, and leadership skills to ensure the smooth functioning of the e-commerce platform and IT infrastructure.

Responsibilities:

1. E-commerce Management:Develop and implement e-commerce strategies to drive online sales and achieve business goals.
   Manage the end-to-end e-commerce operations, including website functionality, product listings, and customer experience.
   Collaborate with marketing teams to execute online promotional campaigns and optimize the user experience.
   
2. IT Infrastructure Oversight:Supervise the development, implementation, and maintenance of the organization's information technology systems.
   Ensure the security and integrity of the IT infrastructure, including networks, servers, and databases.
   Collaborate with IT teams to troubleshoot and resolve technical issues promptly.
   
3. Technology Integration:Evaluate and implement new technologies to enhance the efficiency and effectiveness of e-commerce and IT operations.
   Integrate e-commerce systems with other business applications and platforms for seamless data flow.
   Stay abreast of industry trends and advancements in e-commerce and IT to recommend improvements.
   
4. Data Management and Analytics:Oversee the collection, analysis, and interpretation of data related to e-commerce performance and IT metrics.
   Utilize data insights to make informed decisions and optimize processes for better business outcomes.
   
5. Vendor Management:Collaborate with third-party vendors, service providers, and technology partners to ensure seamless integration and support.
   Negotiate and manage contracts with vendors to ensure cost-effective solutions.
   
6. Team Leadership:Lead and mentor a team of e-commerce and IT professionals, fostering a collaborative and high-performance work environment.
   Conduct regular training sessions to keep the team updated on the latest technologies and industry best practices.
   

Qualifications:

• Bachelor's degree in E-commerce, Information Technology, Business Management, or a related field. Master's degree is a plus.
• Proven experience in e-commerce management and information technology leadership roles.
• Strong understanding of online retail trends, platforms, and customer behavior.
• Proficiency in e-commerce platforms, content management systems, and web development technologies.
• Excellent communication, interpersonal, and leadership skills.
• Solid problem-solving and decision-making abilities.
• Knowledge of cybersecurity practices and data privacy regulations.

Job Description

• Industry/ Organization Type: Manufacturer (Cleaning Products)
• Position Title: Assistant Service Engineer/ Service Engineer
• Working Location: Gul Crescent (Transport provided at Boon Lay, Lakeside, Chinese Garden, Yew Tee)
• Working Hours: 5 days (Monday-Friday, 8:15 AM-5:30 PM)
• Salary Package: Up to $3500 + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Repair & maintenance of cleaning equipment; e.g. road sweepers, ride-on auto-scrubbers etc.
• Must be able to perform troubleshooting on various electrical circuitry.
• Engine and hydraulic knowledge with 1 or 2 years of working experience in the automobile industry (Electrical & Mechanical) will be an advantage.
• Able to lead a team of technicians to provide excellent service support.
• All other assigned duties.

APPLY NOW!!!

• Minimum Diploma (Electrical Engineering)
• Possess Class 3 driving license will be advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65054 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131