Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a Service Manager (Technical Support) who supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians (Technical Support). Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities:

As a Service Manager (Technical Support), you’ll be responsible for:

• Lead a service section to provide technical support to customer/ contractors/ consultant on testing and commissioning work for new chillers.
• Troubleshoot and diagnose issues with chiller systems when necessary
• Coordinate with customer/ contractors/ consultant to ensure successful start up of the chiller
• Attend system integrated testing with customer and have deep understanding on chiller plant system
• Achieve service KPI such as 100% completion of DLP maintenance, ensuring job delivery within planned cost
• Manage a team of service technicians direct reports, and a few in-house subcontractors
• Work with Planner for end-to-end necessary works to ensure smooth delivery of services inclusive of:
• Scheduling of technician work schedule, for dispatching of Work Orders through Salesforce & Service Max platform
• Arranging logistics required for field service including ordering of parts, issuing of parts to field staff / subcontractors, arranging delivery of required equipment or parts
• Arranging and raising Purchase Orders for subcontractors for delivery of service
• Coordination with customers on service delivery date including all required documentation for work (Permit to Work, Risk Assessments, etc)
• Review and approve time entries of technicians’ hours and time sheets
• Ensure Work Order completion and closure in Salesforce upon completion of field work
• Ensure Customer Service Report (CSR) / Service Chits uploaded for monthly invoicing
• Manage other administrative tasks as required such as field staffs’ leave, tools requests, safety related requests, or cost related matters in SAP
• Support field staffs for any required assistance
• Backup of Planner during their absence
• Support field service team in above scope after office hours in the event of critical repairs/ troubleshooting
• Trainer for HVAC modules

Requirements

We are looking for people who has strong Leadership Skills and is experienced in HVAC. If this is you, get in touch.

As a minimum you must have:

• Bachelor Degree in Mechanical/Electrical/Electronics discipline
• 5 years experience in leading teams
• 8-10 years work experience in HVAC industry, preferably in testing commissioning and training.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

• Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
• Identifying and responding to customers’ needs by providing accurate information and advice
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
• Coordination with internal and external stakeholders like customers,
• contactors, workshop & etc
• Prepare quotation and raise Work Orders accordingly
• Raise job orders to workshops & contractors
• Liaise with controllers & contractors on service/repair quality and price of work
• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
• Update the service/repair schedule and vehicle collection with customers
• To perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines
• Escalate more pressing issues to Supervisors
• Performs ad hoc duties as assigned by Supervisors

Requirement:

• Able to work under pressure, multi-task, prioritize and manage time effectively
• Meticulous and has a good work ethic
• Relevant customer service / administrative / support function experience
• MS Office Skills
• Familiar with CRM system advantageous
• Attentive, adaptable and responsible with good communication skills

Responsibilities:

• Perform service and troubleshooting on the latest generation of engines and Dual-Fuel (DF) engine components, ensuring optimal performance and efficiency.
• Diagnose and repair hydraulic power systems, hybrid control units, and Engine Control System (ECS) modules with precision and attention to detail.
• Execute engine power modifications to ensure compliance with IMO (International Maritime Organization) regulations, particularly in relation to engine power limitations and environmental standards.
• Support the technical team in developing and implementing modification strategies to optimize engine efficiency.
• Lead or assist in the installation, alignment, inspection, repair, and overhaul of diesel engines and auxiliary equipment, ensuring seamless operation.
• Ensure proper engine alignment and precise setup during installation to maximize performance.
• Participate in engine upgrades, system retrofits, and complete overhauls of ship engines, ensuring that all components are restored to optimal condition and modernized where needed.
• Conduct detailed inspections of parts and equipment during overhauls, recommending necessary upgrades or replacements.
• Liaise effectively with stakeholders to provide updates, troubleshoot issues, and offer technical advice when required.
• Ensure timely and accurate reporting on job status, technical issues, and project milestones.
• Proactively address any challenges encountered and communicate solutions to the technical team and client representatives.

Requirements:

• Diploma in Engineering or related field is required, with a focus on mechanical or marine engineering preferred.
• Prior experience in a similar industry, particularly in servicing engines, is advantageous.
• Strong technical knowledge in diesel engines, hydraulic power systems, and engine control systems (ECS).
• Self-driven, resourceful, and able to work independently while also being an effective team player.
• Good problem-solving skills with the ability to think on your feet in challenging environments.
• Strong interpersonal and communication skills to effectively liaise with clients, team members, and contractors.
• flexibility to travel for service assignments, both domestically and internationally.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

What do you need to do:

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.

Job Requirements:

• 1 to 3 years of experience in Customer Service.
• Resourceful and high willingness to learn.
• Well-organized and committed.
• Positive, extroverted, and outgoing personality with the passion for customer service.
• Able to work on weekends.

We regret that only shortlisted candidate will be notified.

Responsibilities:

1. Responding to Inquiries

- Answering customer inquiries via phone, email, or chat promptly and professionally.

- Providing information about products, services, and company policies.

- Assisting customers with order placement, tracking, and cancellations.

- Providing updates on shipment status, and resolving shipping-related issues or concerns promptly.

2. Handling Complaints and Issues

- Addressing and resolving customer complaints or issues in a timely and effective manner.

- Escalating complex issues to supervisors or relevant departments for resolution.

- Offering solutions, refunds, or replacements as per company policies.

3. Providing Support and Assistance

- Assisting customers with technical problems or difficulties using products/services.

- Offering after-sales support, troubleshooting, and guidance.

- Providing guidance on product usage, maintenance, or installation.

4. Maintaining Customer Records

- Recording and updating customer information, interactions, and transactions in databases or

CRM systems.

- Keeping detailed and accurate records of customer inquiries and resolutions.

- Managing shipping documentation, including preparing bills of lading, certificates of origin and

other required paperwork. Ensuring compliance with international shipping regulations and trade

laws.

5. Coordinating Shipments

- Facilitating the arrangement of shipments, coordinating with carriers, freight forwarders, and

logistics companies to ensure timely and cost-effective transportation of goods.

6. Offering Professional Service

- Demonstrating professionalism, empathy, and patience in all interactions with customers.

- Upholding company values and maintaining a positive company image.

7. Collaborating with Other Departments

- Liaising with other departments to resolve complex customer issues or inquiries.

- Communicating customer feedback or recurring issues to relevant departments for improvement.

8. Continuous Learning and Improvement

- Staying updated on product knowledge, company policies, and industry trends.

- Participating in training sessions to improve customer service skills.

- Seeking feedback and actively working on self-improvement.

Requirements:

- Diploma in Business, Sales or Marketing, or a related field.

- Knowledge of logistics, automotive and industrial sectors, and marine industries.

- Excellent communicaton and interpersonal skills.

- Problem-solving abilities.

- Ability to work independently and as part of a team.

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 1 Year (renewable yearly up to 5+5 Years)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Responsibilities:

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirement:

• Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
• Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
• Has experience in S/4HANA or cloud implementation

KILLINEY 咖啡馆

聘请兼职厨房助理

近大成地铁，5 天制，周末和公共假期休息。谢绝中介

630am-1030am, $12/hr

有兴趣 whatsapp/call 91461731

Killiney Cafe

Hiring part time kitchen helper, help to prepare ingredients etc

Near TaiSeng MRT, 5 days work week, weekends and Public Holiday off, agencies not welcome.

630am-1030am, $12/hr

If interested kindly whatsapp/call 91461731

Job description

DB Golf Center is looking for a Customer Service that join our Team

Job description:

Providing excellent assistance and support to customers before, during, and after purchasing products or services.

Key responsibilities include:

1. Respond promptly to customer inquiries via phone, email, chat, or in-person.

2. Resolving customer complaints and issues effectively and efficiently.

3. Providing product information, troubleshooting guidance, and technical support as needed.

4. Processing orders, returns, and exchanges accurately and in a timely manner.

5. Maintaining a positive and empathetic attitude toward customers at all times.

6. Building and maintaining strong relationships with customers to ensure satisfaction and loyalty.

7. Keeping records of customer interactions, transactions, comments, and complaints for analysis and reporting purposes.

8. Contributing to continuous improvement initiatives by providing feedback on products, services, and processes.

9. Adhering to company policies, procedures, and service standards while delivering exceptional customer service.

Qualifications:

• Strong communication skills
• Empathy, patience, problem-solving abilities
• Customer-centric mindset
• Great use of Microsoft

Added value if:

- Knowledge in marketing to assist in promoting products or services and understanding customer preferences and trends.

- Proficiency in written and spoken Chinese to effectively communicate with Chinese-speaking customers and support business initiatives in Chinese-speaking markets.

Starting date as soon as possible.

Job Type: Full-time

Pay: $2,300.00 - $2,900.00 per month

Benefits:

• Employee discount
• Flexible schedule
• Growth Opportunity

Schedule:

• Holidays
• Weekend availability (Roster)
• Flexibility in timing

Supplemental pay types:

• Performance bonus
• Yearly bonus

Work Location: In person

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nuturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nuturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

• Administer students' admissions, withdrawals, course completions, attendance tracking, and payment processes.
• Manage the front desk and attend to walk-in customers, student inquiries, feedback, complaints, and requests.
• Respond to email and phone inquiries related to courses.
• Coordinate various school administrative matters between different departments.
• Provide assistance to the Head of School and lecturers as needed.
• Assist with ad-hoc departmental responsibilities, such as marketing workshops, outreach, student orientation, and graduation ceremonies, as required.
• Perform other tasks as directed by the Department Manager or Vice President, Academic.

Job Requirements:

• Diploma or GCE ‘A’ level holder.
• Two years of relevant working experience in an international private education setting.
• A good track record in the service industry, with a passion for customer service and achieving excellence in customer satisfaction.
• Proficient in English and Chinese, with the ability to communicate effectively with stakeholders, clients, or partners across different geographical locations.
• Effective interpersonal and communication skills, both verbal and written.
• Ability to adapt to evolving priorities.

Scope of work
- Administrative support to Team and Directors

- Customer Service support (Online, phone call and various applications) Response to enquiry via email, phone call or walk-ins
- Resource administration (inventory + sourcing)
- Quotations & Invoicing via various platforms
- Data Entry and monthly operational reports

- Order processing and arrangement for deliveries

- May need to assist on cashiering at times

- Ad Hoc duties

Requirement

• Proficient in MS Excel, powerpoint and Words
• Customer oriented, Self-organized, Detail, meticulous and careful individuals (Data entry, Errors checking etc), strong work ethic, problem solver and willingness to adapt fast
• Good at organizing things properly
• Good with time management
• Ability to work under pressure and multi-task
• Team player with positive attitude
• Speaks and understand English
• Ability to use PS editing software an advantage
• Basic IT and use of social media would be advantages
• 6 days work week
• Daily Working Hours 9am to 7pm (Off on Sunday)
• Required to work during Public Holidays

Dress Code
- Top Uniforms provided

Join a dynamic education provider leading the way in Robotics, STEM, Coding, and Artificial Intelligence.

We are looking for a Customer Service Executive to manage daily operations at our Jurong East education centre, with occasional support at our Punggol branch.

This role is ideal for someone who enjoys assisting students and parents in a tech-forward environment.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: We handle the logistics while you focus on presenting your best self.
• Clear Communication: Timely updates and guidance throughout the application process.
• Personalized Advice: Leverage our expertise to highlight your strengths and secure the role.

Key Responsibilities:

• Manage walk-in, phone, and email enquiries from students and parents.
• Maintain accurate records and documentation.
• Support the scheduling of classes and handle administrative tasks.
• Assist trainers and ensure coordination between staff and students.
• Occasionally travel to other branches for meetings or to cover staff.
• Work on weekends, as these are our busiest days.

What We’re Looking For:

• Excellent customer service skills and a positive, approachable attitude.
• Strong organizational skills and the ability to multitask.
• Proficiency in English (spoken and written).
• Experience in customer service or admin roles is a plus.
• Familiarity with MS Office (Word, Excel) and Google Drive.
• Willing to work on weekends and travel between centres when needed.

Working Hours:

• 5½ Day Work Week:Weekdays: Monday, Thursday, Friday (1:00 PM – 8:00 PM); Tuesday (1:00 PM – 4:00 PM).
  Weekends: Saturday & Sunday (8:30 AM – 6:00 PM).
  
• 1-Hour break on weekends and 30-minute breaks on weekdays (except Tuesday).

Why Join Us?Be part of a team where your customer service skills are valued and where you can make a real difference in students’ lives.

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

• Receives and handles requests for service, following agreed procedures.
• Identify and diagnose issues and problems. Advise users on appropriate course of action
• Provides 24x7 Service Desk Support as defined by Tier 1 /Tier 2 support
• Provides phone, e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
• Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.
• Any other ad hoc duties as assigned by supervisor

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Our Client is one of the leading player in Hospitality industry in Singapore. Due to business needs, they are now recruiting a Guest Service Officer/ Porter to be part of their Concierge team for ongoing transformation projects. They are located Central - easily accessible.

Duties:

• Greet and assist guests entering and leaving the building.
• Open doors and provide directions or information.
• Monitor and control access to the building.
• Help with packages, luggage, and deliveries.
• Ensure security by keeping an eye on the entrance area.

Requirements

• Good communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Our client is one of the leading players in the Education sector. They are looking for a Customer Service Executive to join their team, in hopes of developing the current high performing team. They are located in the Central - easily accesible.

Job Responsibilities:

• Handle daily emails and phone inquiries.
• Provide support, advice, and counseling to students.
• Manage graduation logistics, including payment checks and distribution of transcripts and certificates.
• Schedule and coordinate deferred mid-term tests.
• Arrange exam script viewing sessions for students.
• Explain transfer contracts to students.
• Organize orientations, LinkedIn workshops, and graduation ceremonies.
• Conduct class visits and manage ad-hoc projects or audits.
• Oversee administrative tasks, including attendance checks, student tracking, and course evaluations.

Requirements:

• Min Diploma in Business or other relevant equivalent field of study.
• Min 1 year of customer service experience, with confidence in attending to students' enquiries.
• Entry level is welcome, with prior customer service exposure is highly prefered.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Job Description

• Industry/Organization Type: Compressed Air System Solution Provider
• Position Title: Service Technician (Air Compressor)
• Working Location: Tuas South
• Working Hours: Monday – Friday, 8.30 am – 6 pm
• Salary Package: Up to $2,800 + AWS + OT
• Duration: Permanent

Key Responsibilities

• Perform installation and setup of compressed air systems.
• Conduct routine and scheduled maintenance of machines and equipment.
• Troubleshoot and repair any issues related to compressed air systems.
• Maintain accurate records of maintenance work and service schedules.
• Provide technical support and advice to customers.
• Ensure compliance with safety regulations and standards.
• Handle other ad-hoc duties as required.

APPLY NOW!!!

• NITEC in Mechanical Engineering or related field.
• Basic knowledge of electrical/mechanical systems.
• Experience in compressed air systems or a similar industry is preferred.
• Inexperienced candidates are welcome to apply as training will be provided.
• Possess a valid Class 3 Driving License.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #69942 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Our client manufactures and designs innovative environmental instruments that drive sustainability.

• Provide service and spare parts quotations to customers enquiries.
• Performs in-house repair and on-site commissioning for various gas and water quality analyzer, CEMS and AQMS.
• Troubleshoot analyzer and advise customers on the best solutions in accordance with standard procedures and safety guidelines of the company.
• Create and maintain strong relationships with customers and provide good support.
• Support in Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) for projects.

Requirements:

• Degree in Mechanical/Electronics/Electrical Engineering or equivalent.
• At least 3 years working experience in the analytical instruments.
• Strong knowledge on gas analyzers, CEMS and water quality analyzer.
• Possess own transport, transport allowance will be provided.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Taking accurate and correct orders from the customers

• Provide customer service at an exemplary level upholding the professional image of the company

• Stay engaged with customers to ensure a positive customer experience

• Provide product advisory, answer to customers enquiries, and explaining orders over the phone

• Maintain and update customers’ records on timely basis

• Update clients with any changes of delivery schedules and providing alternatives

Requirements

• IT Savy, able to use simple word documents

• Prior Customer service experience

• Able to work in a shophouse office with a central kitchen downstairs

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Requirement:

• Have Call centre exp/ Customer Service
• Min Nitec/Diploma
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities
1. Attend to patient’s enquiries and provide information.
2. Be the contact person for the doctors and patients.
3. Maintain confidentially of patient’s information.
4. Demonstrate good interpersonal skills with the public and staff.
5. Inform patients of the estimated waiting time or period of absence when the doctors are called away.
6. Responsible and responsive to patient’s feedback/complaints before referring to the Manager, SOC Executive or supervisor.

Requirement

• Min NITEC in Any Discipline
• No Need Experience
• Keen in Healthcare
• Able to commit 3-6 months at least

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

a. Ensure a proper image of the restaurant

b. Provide upscale guest service experience for our clients throughout the dining experience

c. Ensure special guests, like disabled people, elderly, children, and VIP’s receive personalized services

d. Maintain high standard of quality control, hygiene, health & safety

e. Must follow Gaig guidance to ensure a proper customer service

f. Ensure the daily smooth performance of the restaurant

g. We are a TEAM, maintain a good relationship and respect with the other staff

h. Maintain stocks and ensure par level is met on daily operation

• Location: Pioneer
• Manage order receipts efficiently, prioritizing timely order processing and good customer interactions and relationships.
• Supports the order to cash process with excellence in order processing.
• Registers and processes customer orders in the system received via, electronic mail, phone or through other contact with the customer.
• Ensures order processing is handled correct and in full and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.
• Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
• Completes registering / filing / archiving of customer service-related documentation.
• Assures cooperation between customer service regarding administration of customers’ orders.
• Providing ad-hoc general administrative support when assigned.

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Our client is a well-established MNC, market leader in the FMCG industry. They are urgently looking for a Customer Service Specialist (Order processing) to assist their team for the next phase of their business. They are located in the West area – easily accessible.

Responsibilities:

• Responsible for order processing and invoices
• Handle customer inquiries
• Customer’s complaint management
• Price verification and system updates
• Responsible for CRM system
• Oversee orders for any follow-ups and adjustments
• Responsible for Customer Returns, CN, DN, etc
• Ensure coordination within department for a smooth delivery process

Requirements:

• Minimum Degree in Business Administration or other relevant field of studies
• Minimum 1-2 years of relevant experiences

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

Job Description

1) Nights:

• Ensure residents are sleeping in their own beds, safe, and behave.
• Conduct random patrols of all bedrooms at least once an hour and update and record any unusual happenings in the Communications book.
• Look out for and report any signs of danger or misbehaviour, including suspicion of self-harm, sexual abuse or other forms of misbehaviour or refusal to follow instructions.
• To attend to and monitor the health being of sick children and, if necessary, bring them to the hospital.
• Ensure residents are safely evacuated during a fire alarm.
• To clean and tidy the Home, maintaining cleanliness and neatness.

2) Mornings:

• To prepare and ensure residents had their breakfast.
• To clean up the kitchen after breakfast and maintain its general cleanliness.
• Ensure children have all their school belongings ready and sign them out in the movement log.
• To see children off in their transport in the mornings.

Candidate Requirement

• At least GCE 'N' level
• Physically fit and able to stay awake and alert for long hours at night
• Able to relate to children and youths, supervise and manage behaviours.
• Preferably has experience working in a child-centred work environments

Working Hours/Place

• 4-day work week, 10 pm to 8 am (Preferably able to work from Fridays to Mondays, including public holidays)
• Part-timers who can work at least two nights are welcome to apply.
• Our address: 9 Lorong 8 Toa Payoh, Good Shepherd Place, Singapore 319253

• Support start-up, contract maintenance and other service activities with emphasis on safety and protection.
• Perform routine preventive maintenance, logging, corrective maintenance works and to carry out warranty repairs.
• Participate in service and repair of gas detectors, safety activities, emergency response, breakdown calls and ad hoc projects.
• Manage all orders efficiently until fulfilment stage, by working closely with Service team.
• Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status and deliveries.
• Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.
• To provide support to other service activities that may be assigned in the course of work
• Effective communication of technical information to employees, customers and external parties in an accurate and concise manner in both a written and verbal media.
• To participate/take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Requirements

• Min NTC2 or Diploma in Electrical/Electronic/Process Instrumentation / /Mechatronics Engineering
• Preferably 3-5 years’ experience in service/engineering position in Oil & Gas / Process industry.
• Knowledge in Electrical & instrumentation is preferred
• Possess a valid class 3 license (Manual)

German MNC

Office hours

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)