Responsibilities

Manage day to day claims operations, ensuring smooth flow of processes and procedures between all parties.

Verify claims from medical centres/hospitals and pilgrims

Submit claims to insurance underwriters

Keep track of claims and submit weekly reports

Manage external and internal communications to ensure consistency in dissemination of information

Ensure high service quality to meet patients/pilgrims’ needs

Coordinate and support administrative duties

Ad-hoc admin work as assigned

Requirements

Diploma in Business or equivalent

Min 1 year relevant with working experience in insurance or medical/healthcare industry

Fresh graduate may apply

Proficient in MS Excel

Meticulous and keen in details

Able to communicate in Arabic will be an advantage

Salary up to $2,500 depending on qualification and experience

Working Hours:

Mon to Fri 9.00am to 6.00pm

Please state your

1. Earliest available start date

2. Current salary

3. Expected salary

Resume without these information will be automatically rejected

For more information, please visit https://www.stntinternational.com/

The Operations and Admin officer will be responsible to assist the CEO in ensuring the routine operations and admin functions of the fund management company. Working directly with the CEO, this role is critical to ensuring the smooth and efficient functioning of the operational and administrative processes. The candidate will manage administrative duties, regulatory compliance, and work closely with internal and external stakeholders to ensure alignment with the company's goals and regulatory obligations.

About Us:

We're seeking dedicated individuals to join our team as Call Centre Associates. As a vital part of our organization, you'll be responsible for handling inquiries via emails and inbound calls, resolving issues, and providing exceptional customer service. If you're passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Scope:

• Respond promptly and professionally to inquiries received via emails and inbound calls, ensuring a high level of customer satisfaction.
• Identify and clarify customer issues, providing accurate information and implementing effective solutions to resolve problems.
• Fulfill customer requests by providing relevant information, completing transactions, and forwarding requests to the appropriate departments as needed.
• Assist patients in arranging and booking appointments, ensuring efficient scheduling and coordination of services.
• Perform other ad hoc duties as assigned to support the smooth operation of the call centre and meet organizational objectives.

Job Requirements:

• Minimum GCE O/N level qualification or equivalent.

Join Our Team:

If you're looking for a rewarding career where you can make a difference by assisting others and providing exceptional customer service, we invite you to join our team as a Call Centre Associate. With opportunities for growth and development, we offer a supportive work environment where your contributions are valued and recognized.

How to Apply:

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

“ JOBSTUDIO WILL NOT SOLICT ANY MONEY , REQUEST TO USE YOUR BANK ACCOUNT FOR BUSINESS OR REQUEST YOU TO TRANSFER ANY MONIES TO ANY PARTIES , PLEASE BE AWARE OF SCAMS IMPERSONATING JOBSTUDIO AND OUR EMPLOYEES , YOU MAY CALL OUR OFFICE DIRECTLY AT 64221390 FOR VERIFICATION. WE WILL NOT BE LIABLE FOR LOSS ARISING FROM SCAMS.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Hoh Mei Ling

EA Personnel Reg No: R21103150

Job Responsibilities

• Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising;
• Train and motivate the team to deliver service excellence.
• Make sure all guest requests and queries are responded to promptly and effectively and be available to assist on duty in the hotel;
• Maintain presence in the lobby, setting an example to team members for guest service.
• Maintain leave plans, monitor and control the department.
• Coordinate with the Housekeeping department to ensure that cleaning is followed up and procedures are maintained.
• Prepare annual budget.
• Control and review expenses monthly.
• Ensure the new join team members have all relevant information upon commencing employment and receive relevant training.
• Carry out annual appraisals with all team members and identify individual training needs per hotel guidelines.
• Work closely with the Revenue and Sales Department to maximize revenue, room inventory control and drive upsell.
• Co-ordinate with the various departments to deliver quality stay experience for guests.
• Train and develop the Front Office staff;

REQUIREMENTS

• Diploma/Degree in any discipline.
• Min 2 years of similar experience or 4 years as Assistant Front Office Manager in the hospitality industry.
• Knowledge of Opera-cloud system.
• Competent in MS Words & Excel applications.
• Strong leadership, organisational and decision-making skills.
• A positive and people-oriented person
• Able to multi-task and detail-oriented communication
• Good interpersonal and communication skills

**We regret to inform that only shortlisted candidates will be notified. **

Intygrate is seeking an experienced Front end Developer to join our team in Singapore. We are looking for individuals who enjoy hands-on and collaborative working environments.

Successful candidates will be required to have a strong level of experience and proficiency in HTML, CSS, Javascript and other web technologies to succeed in this role.

You will possess strong attention to detail skills as you bring to life the designs from our UI/UX team. You will be the bridge between UI/UX and Development teams as products are created and designs implemented.

Working on our exciting internal software products, and assisting with end-to-end solutions for our customers, you will be meticulous to the details and have a strong work ethic and drive to succeed.

Effective communication skills, time management, and flexibility are all key to ensuring customer satisfaction and meeting project timelines.

We are particularly interested in candidates who are extremely proficient with CSS and CSS frameworks.

If you are passionate about website and web features development, possess a strong understanding of front-end technologies, and have a proven record of accomplishment in delivering high-quality solutions, this could be your next opportunity.

Key Responsibilities:

• Design and develop responsive and user-friendly web features using modern front-end frameworks
• Collaboration with designers, product managers, and other developeers to translate project requirements into functional features and applications
• Optimise web applications, browsers and devices to positively drive performance and responsiveness of the website and enhance user experience
• Lead technical discussions to broaden knowledge of team members, and mentor junior members in best practices and standards
• Stay informed of emerging technologies, frameworks, and industry trends, and recommend their adoption when appropriate
• Drive continuous improvement initiatives and contribute to the enhancement of the development processes and methodologies

Requirements:

• Bachelor's or Masters's degree in Computer Science, Software Engineering, or a related field, or equivilent of 3 years professional experience in front-end web development
• Minimum of 3 years professional experience in front-end web development
• Strong level HTML, CSS, Javascript and other web technologies
• Experience in front-end frameworks and libraries such as Vue and Bootstrap
• Competency in web design tools like Figma.
• Skilled in web development, web testing and debugging tools such as Cypress, NPM, Git and ChromeDevTools
• Strong problem solving skills to troubleshoot and debug complex issues in front-end components and features
• Excellent communication and collaboration skills, with the ability to work in cross-functional teams
• Strong attention-to-detail skills, with a focus on delivering and maintaining high-quality, functional, and beautiful applications and websites.
• A proactive learner who stays informed of the latest trends, technologies and best practices in all things relating to web development.

If you are excited about the opportunity to contribute to the development of innovative web appliand features, and possess the necessary experience and skills we want to hear from you.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 132 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 ‘Singapore’s Best Hotels’ and Top 5 ‘Singapore’s Best Hotel Spas’ in Travel + Leisure’s Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singaporeor follow us on www.instagram.com/FSSingaporeand www.facebook.com/FourSeasonsHotelSingapore

About the role

Guest Relations Manager, Front Office

The Guest Relations Manager is a key member of the Rooms Management Team, overseeing the hotel lobby and ensuring a pleasant arrival/departure experience. As the first and last impression of the hotel, this high-profile role carries significant responsibility.

What you will do:

As the Guest Relations Manager, you will oversee and mentor a dedicated team, ensuring seamless operations and exceptional guest experiences. You will manage guest arrivals, departures, and billing requirements, swiftly resolving any discrepancies efficiently by ensuring seamless communication between department managers.

Exceptional customer service is at the heart of this role. You will professionally handle guest interactions, accurately assess and respond to guest needs, provide personal recommendations, and ensure maximum guest satisfaction while adhering to all Four Seasons policies.

Your ability to act swiftly in matters related to guest and employee safety, security, and satisfaction is key, in the absence of senior managers. Financial management is vital, as you will ensure adherence to financial and credit procedures, address credit issues, and verify cash transactions for accuracy.

What you bring:

• Diploma in Hospitality Business or its equivalent
• Two (2) years of relevant experience within Four Seasons (or a top luxury group) is considered an asset
• Good organisational skills, ability to prioritize workload and handle pressure
• Excellent interpersonal skills, and problem-solving abilities with a high level of professionalism
• Proficiency in Opera is required
• Ability to communicate (verbal and written) in English. Preferably equipped to communicate in a second language.
• Kindly note that due to work visa restrictions, the position is open to Singaporeans only

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including occasional overnight shifts, weekends, and public holidays.

Scope of work

1. Administration pertaining to movements of personnel
2. Ensuring the completion of check-list for new staff joining the school & staff leaving the school/service
3. Updating Staff List
4. Updating Staff Particulars, e.g. change of address & contact no., staff achievements, courses completed, etc
5. Updating School’s Achievements, including CCA achievements
6. Handle logistics for meetings
7. Check daily incoming mails and dispatch to respective personnel
8. Administrative duties for major events such as Founder’s Day, National Day cum Partnership Day & Secondary Four Graduation Ceremony, etc
9. Designing and printing of programme booklets
10. Preparing guest book for visitors
11. Foreign Schools’ Visit to AHS
12. Designing & preparing guest book for foreign visitors
13. Preparing momento photographs for foreign visitors
14. Updating school leaders’ & school’s calendar of events
15. General filing
16. and photocopying duties
17. Any other administrative duties assigned by P/VPs such as arranging refreshments for meetings, photography, school organizational chart and general office administrative duties.

Qualifications, skills and experience:

Education: Minimum GCE ‘O’ Level Certificate or its equivalent

Specifications:

1. Good interpersonal skills and a collaborative team player.
2. Good communication skills and comfortable engaging stakeholders.
3. Ability to multitask with good time management.
4. Proficient in Microsoft Office
5. Able to work on Saturdays, if necessary.

Experience

Preferably with 3 years relevant administrative support experience in schools.

Position Overview:
We are seeking a meticulous and well-organized Accounts and Administration Officer to oversee our client’s accounting operations across various companies utilizing XERO. In addition to accounting duties, this role will involve general office administration and coordination among staff members.

Primary Responsibilities:

• Maintain accounting records in XERO, including processing bills and managing petty cash.
• Conduct credit control and prepare necessary documentation for GST and tax submissions.
• Follow up on government grants and manage financial paperwork.
• Organize and facilitate Annual General Meetings (AGMs) and submissions to ACRA.
• Supervise overall office administration, including pantry inventory and cleanliness standards.
• Plan and execute team-building activities while managing staff communications.
• Support daily office functions, including answering phone calls and assisting with operational tasks.

Qualifications We Seek:

• Proficiency in XERO accounting software is essential.
• Excellent organizational and multitasking abilities.
• Capable of working independently as well as collaboratively within a team.
• A positive, proactive demeanour with a strong desire to learn.
• Strong communication skills and a keen eye for detail.
• Previous experience in accounting or administrative roles is advantageous.

Why Consider This Opportunity?

• Join a nurturing work environment that promotes professional development.
• Gain valuable experience and enhance your skills in both accounting and corporate secretarial functions.

How to Apply:

Please submit your CV and cover letter via the CareersFuture portal or email your resume to [email protected]

Only shortlisted candidates will be contacted. We look forward to exploring your potential!

By submitting your personal data and/or resume, you consent to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Tan Chee Beng | EA Reg No: R24121894

Responsibilities

• Work in manufacturing site office.
• Fixed shift.
• To perform safe entry for staffs, workers, visitors and conctractors.
• Identify and report unusual or suspicious movements in occurrence.
• To monitor CCTV surveillance when required.

• Lead the development and implementation of EHS policies, risk assessments, and safety programs for a manufacturing facility with clean room operations.
• Ensure compliance with MOM regulations, Fire Safety Act, NEA guidelines, and ISO EHS standards.
• Serve as the Fire Safety Manager (FSM), conducting fire drills and audits to meet SCDF requirements.
• Manage incident investigations to identify root causes and recommend corrective and preventive actions (CAPA).
• Conduct safety briefings, Safety meetings, and internal audits to promote a safe and sustainable workplace.
• Work closely with cross-functional teams to integrate EHS best practices into daily operations.
• Monitor and report EHS performance metrics to ensure continuous improvement and regulatory compliance.
• Prepare and submit reports on EHS audits, inspections, and compliance to management.

Requirements

• MOM-registered WSH Officer (WSHO) and SCDF-registered Fire Safety Manager (FSM) certifications.
• At least 5 years of EHS experience in a manufacturing or clean room environment.
• Familiarity with EHS standards (ISO 45001, ISO 14001) and Singapore's environmental regulations.
• Strong expertise in incident management, risk assessment, and fire safety protocols.
• Excellent leadership, communication, and problem-solving skills.
• Ability to engage and collaborate effectively with stakeholders, including contractors and management.

• Plan and manage the day-to-day operations and administration of the Library, including management of resources and collection development within the approved budget.
• Plan, develop and implement library policies and Standard Operating Procedures ("SOPs") for library operation and management, upon obtaining the Authority’s approval.
• Monitor compliance with SOPs.
• Provide the relevant management reports on library usage or transaction statistics, such as loan of materials, reference enquiries and etc., in accordance with the Authority’s requirements as to the frequency and schedule of report submission.
• Manage the Library Management System (“LMS”), i.e. circulation, cataloguing, acquisition and access to online catalogue. To maintain accuracy of data in LMS and to monitor the movements of library items.
• Assist in asset tracking, i.e. tracking of Library's assets including furniture, trolleys & equipment.
• Perform library counter duties and manage the library loan services.
• Manage the inter-library loans and document delivery to support the Authority’s information needs (for official purposes only). Fulfil request within five (5) working days, subject to the availability of requested title(s).
• Liaise with relevant Divisions on facilities management, IT and security matters.
• Any other library-related administrative duties assigned by the Authority's Appointed Representative.

Requirement:

• A Diploma (preferably from a local polytechnic) with at least three (3) years of relevant working experience.
• Experience in a law library is preferred.

Responsibilities

Patroling & escorting duties

Monitor CCTV, Fire Alarm System, Carpark system

Observe and report any unusual behavior and conduct of the employees or guests in the Hotel.

Monitor all unauthorized vandalism and removal of property

Report any accidents that happened within the Hotel

Create security and fire safety awareness among staff and guests

Inspect all areas for safety and fire hazard & report on findings

Handle work place incidents and do investigations

• Handling and checking of LC (letter of credit)
• Updating of data into Client’s system
• Work closely with overseas agents/office, various Loaders / co-loaders, vendors, and warehouse
• Arrange timely collections / Dispatch according to customer’s request.
• Responsible for tracking of goods en-route or any problem arise and forward information or pre-alerts to customers.
• Ensure timely billing and accuracy of the invoices.
• Attend and respond to customers’ inquiries.
• Foster and maintain customer relationships to their fullest.
• Arranging cargo insurance and all other types of Shipping documents
• Liaise, coordinate and respond to meet customer’s shipping requirements
• Handling customer issues and feedbacks
• Interact with dispatch for shipping arrangements
• Performs any other task as instructed by section manager.

Requirements

• Minimum GCE 'O' Level / Diploma
• Meticulous to details
• Able to commence within short notice or immediately
• Preferable candidate with at least 1 year of relevant shipping experience
• Knowledge of LC application and negotiation
• Independent with good communication skills
• Fast learner and able to work under pressure
• Customer Service oriented
• Fresh candidates with a strong interest in shipping may apply

Responsibilities:

· Process staff claims and payments for daily operating expenses;

· Prepare accounting schedules such as Fixed Assets Register and Listing of OPEX.

· Preparation and posting of Journal Entries.

· Perform bank reconciliation;

· Perform quarterly GST filing;

· Prepare internal management reports such as daily monitoring and report calculation, daily regulatory data base calculation;

· Prepare MAS regulatory reports, such as MAS 610, 649, 640 etc

· Assist in the preparation and submission of monthly and quarterly Head Office Reports;

· Other administrative support duties.

Requirements:

· Possess an accounting degree.

· Min 1 year of relevant accounting experience

. Fresh graduates with relevant internship experience are welcome to apply.

· Good knowledge of MS Excel is essential.

· A good team player with good attitude.

· Meticulous and attention to details.

Ability to work under pressure and tight timeline.

Administration pertaining to movements of personnel

• Ensuring the completion of check-list for new staff joining the school & staff leaving the school/service
• Updating Staff List
• Updating Staff Particulars, e.g. change of address & contact no., staff achievements, courses completed, etc
• Updating School’s Achievements, including CCA achievements
• Handle logistics for meetings
• Check daily incoming mails and dispatch to respective personnel
• Administrative duties for major events such as Founder’s Day, National Day cum Partnership Day & Secondary Four Graduation Ceremony, etc
• Designing and printing of programme booklets
• Preparing guest book for visitors
• Foreign Schools’ Visit to AHS
• Designing & preparing guest book for foreign visitors
• Preparing momento photographs for foreign visitors
• Updating school leaders’ & school’s calendar of events
• General filing and photocopying duties
• Any other administrative duties assigned by P/VPs such as arranging refreshments for meetings, photography, school organizational chart and general office administrative duties.

Qualification

• Minimum GCE ‘O’ Level Certificate or its equivalent
• Good interpersonal skills and a collaborative team player.
• Good communication skills and comfortable engaging stakeholders.
• Ability to multitask with good time management.
• Proficient in Microsoft Office
• Preferably with 3 years relevant administrative support experience in schools.

• 1) Process claims application
• 2) Checks for disbursement
• 3) Exception handling and refunds
• 4) Attend to escalated enquiries on claims
• 5) Collation of data / information / statistics for regular reporting
• 6) Provide administrative support
• 7) Undertake additional tasks as assigned

Requirements

1) At least Diploma holder

2) 1 to 2 years of working experiences (preferably) in processing claims, disbursement, and refund

3) Good interpersonal and communicate skills (oral and written)

4) Must uphold strong code of work ethnics and confidentiality of information

5) Detailed and meticulous

6) Able to work under pressure to meet deadlines

7) Good working knowledge of Microsoft Office, especially in using MS Excel

Please submit your LATEST resumes to [email protected] with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

Duties and Responsibilities

· Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key.

· Attend to guests’ check-outs including resolving any late and disputed charges.

· Process all payment types such as room charges, cash, checks, debit, or credit.

· Assist guests with directions and information regarding property and local areas of interest.

· Coordinate with Housekeeping to track readiness of rooms for check-in.

· Attend to all guests’ requests and queries promptly, politely and efficiently.

· Ensure a high level of customer service is consistently maintained to ensure guests’ satisfaction.

Requirements

· Previous Front Office experience in a similar environment will be an advantage

· Working knowledge of Opera is preferred

· Team player but also able to work independently

· Customer oriented with a pleasant disposition

· Able to multi task and thrive in a fast paced environment

· Able to work on rotating shifts, weekends and public holiday

This position is available from January 2025 onwards.

The Security Officer delivers the safety and security measures that meet the requirement of the Hotel Management.

Primary Responsibilities

Manages The Control Room

• Verifies all visitors, guests and contractors of their visit and issue pass to them after verifications.
• Records and issues departmental keys to the colleagues after verification. Acknowledges and records when the keys are returned.
• Reports and documents all incidents in the Security Management Occurrence log.
• Answers to all telephone enquiries in a calm and professionally manner.
• Records and takes pictures of all Loss and Found items surrender by colleagues or others in the “Case Property” form and thereafter to hand over to Housekeeping if there is no claimant.
• Responds to the fire alarm bell activation and activates the CERT members, Decam (Decentralized Alarm Monitoring Station), Hotel Telephone Operator and raised the Fire Alarm Bell Activation Report thereafter.
• Assists in the evacuation when the need arises.
• Assists in managing the Electronic Parking System for the Carpark, including printing the Daily Revenue Report and Settlement Report daily.
• Any other duties assigned by the Security Supervisors and Managers.
• Prepares to assume the role of a CERT member when the need arises.

Carries Out Static Duties

• Ensures a peaceful environment, greets guest coming/going out of the hotel, to report and take action if there is a disturbance.
• Ensures orderly traffic flow, advises drivers of unauthorised parking to park at designated car park and to report and take action if there is disturbance.
• Conducts checks on unauthorised parking, advise the driver to park in designated car parks, to report and take action if there is disturbance.
• Ensures only authorised contractors or supplier’s vehicles is allow to park in the loading bay.
• Ensures smooth traffic movements in the loading bay.
• Ensures the vehicles are parked in an assigned parking lot.
• Ensures no obstruction cause to other vehicles using the loading bay.
• Verifies the identities of all contractors/workers using the loading bay.
• Responds to any emergencies within 3 minutes or less.

Patrols The Hotel Grounds And Buildings

• Residence patrolling for crime prevention and to report of any incidents, disputes disturbances or found properties left unattended.
• Perimeter patrolling to ensure that the hotel’s exterior walls are not vandalised or damaged, ensures the street lamps are in working condition.
• Raffles Arcade Blocks patrolling for crime prevention, providing assistances or enquires from City guests or members of the public.
• Responds to any emergencies within 3 minutes or less.

Involvement As A Member Of The Security Team

• Provides security escorts for finance department to the bank.
• Witnessing for colleagues depositing sales proceeds at finance department.
• Crowd Control Duty during major events or VVIP visits.
• Prepare to assume the role of the CERT members and First Aider.

Candidate Profile

Knowledge and Experience

• Must be a registered Security Officer with Police Licensing & Regulatory Department (PLRD) and holds a valid Security License issued by PLRD.
• Secondary education with WSQ Certification in Security Operations.
• Certified in First Aid, CPR and AED.
• Certified CERT member as per Singapore Civic Defence Force (SCDF) guidelines under High Risks Installation (HRI) Tier 1
• Minimum of 2 years of relevant experience in the hotel industry.
• Outgoing personality and able to remain calm under duress.
• Willing to acquire new knowledge and experience.

Competencies

• Oral and written fluency in English. Ability to converse in other languages is an advantage.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) will be an advantage.
• Good interpersonal skills with ability to communicate with all levels of employees.
• Service oriented with an eye for details and inquisitive mind.
• Ability to work effectively and contribute in a team.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment
• Self-motivated and energetic.
• Computer literacy will be an added advantage.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Working hour: 6.30am to 3.45pm

Working location: South-East Area

Receptionist cum Admin Assistant

Customer Service

• To assist in customer service at the counter
• To answer telephone calls and direct to the respective parties, if necessary
• To assist in administerring simple first aid if required

Generic Email

• To assist in the clearing of the generic emails

Data Entry using Microsoft Word or Excel

• To assist in data entry using Microsoft Word or Excel

Any other clerical duties

• To assist in any other clerical duties assigned

Requirements:

• At least GCE ‘N’ or ‘O’ Level
• Good communication and inter-personal skills
• Good team player with a high level of initiative
• Proficient in Microsoft Office (Please indicate proficiency in CV)
• Candidates have at least 1 year of recent relevant experience in reception duty in government agency are preferable

Working hour: 7:00am to 4:00pm

Working location: Central Area

• Hande calls, walk-in enquiries, delivery, mails, parcels dispatch
• Preparation and verification of documents (e.g. prepare Staff Monthly Attendance Sheet and track their daily attendance
• Maintaining and updating of data records
• Compilation of statistics
• Filing and typing
• Drafting of correspondences
• Attending to pupils who are unwell
• Any other duties as assigned

Requirement:

• At least an O-Level
• Must be able to handle telephone enquiries from Mandarin speaking parents / vendors
• At least 3 years of experience providing admin support
• Proficient in MS Office
• Basic First Aid knowledge
• Good communication and inter-personal skills
• Good team player with high level of initiative
• Good customer service skills
• High level of initiative and able to work independently

YWCA Fort Canning is a beautiful accommodation of 175 spacious rooms. Nested beside the lush surroundings of Fort Canning Park, it offers a discreet sanctuary of calm in the vibrant city. As you step into this quiet retreat, you enter into a world filled with warmth and serenity.

Our Front Office is a team of caring and service orientated professionals who are committed to provide exceptional experience for all our customers. We are looking for dynamic persons to join the team and contribute to our service offering.

Key Role

The Front Office Executive works under leadership and managerial roles of Front Office function in accordance with the service standards. He/She must be a friendly and outgoing individual and possess excellent communication and problem-solving skills. He/she can work well under pressure in a fast-paced environment and is able to interact with culturally diverse guests. He/She is also required to mentor, guide the junior team members. In the absence of the Front Office Manager and duty managers, he/she is responsible for the smooth and efficient operations of the Front Office.

Key Responsibilities:

(i) Manage Front Office Operations

• Coordinate daily front office activities to ensure operational efficiency.
• Build rapport with guests to enhance service experience
• Maintain accurate room status information
• Responsible for the assignment and blocking of rooms for arrival guests, particularly VIPs guests and Groups.
• Responsible for the preparation of all the necessary materials, Registration Card, Welcome Folder, Fruit Basket, Cake, Key and etc. prior to VIPs guest arrival.
• Work closely with fellow colleagues in Reservations and Sales Departments on all VIPs reservations.
• Ensure that all reservations and cancellation are processed efficiently.

(ii) Drive Service and Operational excellence

• Deal with guest requests to ensure a comfortable and pleasant stay.
• Assist in guests/customers complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• Keep up to date with room prices and special offers in order to provide accurate information to guests.
• Report any maintenance, breakage or cleanliness matters to the relevant Manager.

(iii) Manage Operational Risks

• Monitor team's compliance with data protection regulation and organisational security procedures for guest registration and credit and cash transactions.
• Adhere to all fire safety procedures and to assist in the evacuation process.

(iv) Team Management

• Conduct on-the-job training and provide guidance to Guest Relations Officers.
• Identify training needs and implement training plans to enhance team capabilities.
• Monitor team performance and provide feedback for improvement.

Key Requirements:

• Diploma in Hospitality Management
• Minimum 2 years of relevant experience in front desk service
• Good working knowledge of OPERA system would be an advantage
• Works on shifts including weekends and public holidays
• Good communications and written skills
• A team player with multi-tasking skill
• Good interpersonal and problem-solving skills
• Strong customer experience management
• Enjoy meeting people and has a friendly personality

We emphasize on a work culture of service, commitment, compassion, respect and team work and developing each individual to his/her fullest potentials. You can look forward to a stable and exciting career with us that is rewarding, meaningful and enjoyable.

Come join us to express your Andaz as Host – Front Office if the following describes you.

You are a team-player who is always passionate about delighting your guests with the highest quality of service throughout all stages of their stay. You enjoy interacting and engaging with guests through meaningful conversations and customer service gestures so as to make their day. You are also a confident individual who is capable of multi-tasking, willing to learn and take on new challenges.

As a Host – Front Office, you will be responsible to provide excellent service to guests at a consistent level. You will work closely with your colleagues and assist them to respond to and resolve guest inquiries, requests and issues in a timely, friendly and efficient manner. The Host Assistant/Host is responsible to contribute to the smooth and efficient running of the Front Office within the Rooms Division.

Your Profile

• Possess minimum GCE "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Prior work experience in hotel operations will be an advantage
• Possess good problem solving, communications, interpersonal and customer service skills.
• Well-groomed and possesses a can-do attitude
• Able to work shifts, weekends and public holidays

Benefits

• 5 days work week
• Medical/Dental/Optical benefits
• Staff discount
• Duty meals provided
• Uniform provided
• Applicable midnight allowance & OT
• Other exciting benefits e.g. Free Hyatt Hotel stays

** Please note that only shortlisted candidates will be notified **

Job Responsibilities

• To be responsible for the preparation of reports required by principal and internal stakeholders.
• Be responsible on minutes taking and timely submission.
• To coordinate with internal stakeholders on related matters (e.g. Finance, Human Resource Department, etc.)
• To be in-charge of ensuring documents are being submitted timely with compliance to principal and company guidelines.
• Taking ownership of tracking Work in Progress status, follow up and update status to HOD.
• Preparation of the WIP summary for monthly meeting.
• To be familiar with warranty processes and ensure company adhere to warranty policies and guidelines.
• Ensure all repair orders and invoices are kept in order.
• Any other duties or tasks that are assign by Service Manager whenever needed.

Job Requirements

• GCE ‘O’ Level or GCE ‘A’ Level/ Diploma
• 3 years’ experience in relevant industry
• Self-motivated and able to work independently
• Quality orientation

Working hour : 7am - 4pm

• Manage the reception counter.
• Assist in administrative works such as data entry, key issuance, printing and filing.
• Handling walk-in queries
• Maintenance of general office pantry and stock
• Managing email and call
• Ad-hoc duties assigned

Customer Relations Officer Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Relations Officer Requirements:

• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Ability to work on Sundays and Public Holidays.