Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

NUS is seeking for Research Engineer to work on the following topics.

1. Emerging Low-Carbon Technologies: Uncovering the carbon mitigation potential and cost-effectiveness of deployment of green hydrogen, CO2 capture and utilization, renewables-based heating, etc., in hard-to-abate sectors such as steel, cement, chemicals, and aluminum.

2. Existing Symbiotic Technologies: Exploring the deployment strategies of existing technologies related to industrial symbiosis and material/energy recycling to foster industrial synergy and collaborative infrastructure systems for increased sustainability.

Job Requirements

• Possess a bachelor degree in environmental science, energy, chemical engineering, economics, or other related fields.
• Good written and spoken communication.
• Excellent communication skills and capability to present research findings in publications.
• Open to fixed-term contract.

Note: Applications should include in a single .pdf file:

(i) Resume
(ii) Research statement (1-2 pages), including research summary and plans &
(iii) contacts of 3 reference persons plus the contact of your PhD supervisor.

Job Description:

- Customer Service/Sales Assistant

- 8am to 5.30pm, 5 days week

- Product training will be provided

1. Provide over-the-counter services

2. Handle product queries from customers

3. Issue goods to customers upon request

4. Assist in maintaining stock level and stock reconciliation

5. Assist in back office billing

Requirements:

1. Effective communication skills

2. Ability to work in a fast-paced environment

Company info:

• Ubi Rd
• Aircon warehouse environment
• Mon to Fri, 9am to 5.30pm (1hr break)
• 3 months contract, high conversion to perm.
• $11 per hour
• Perm Salary: Up $2400

Job duties:

• Handling, checking, receiving, picking, packing and storing of all incoming stocks
• Checking and inspecting foods received and ensuring that they are of accurate quantity, acceptable quality and type
• Making sure that all inventory processes are completed on the same day
• Maintaining and servicing warehouse tool, machinery and trucks
• labelling goods that have arrived at the warehouse
• Preparing delivery for drivers
• Signing off and replenishing stock
• Monitoring stock levels and performing cycle counting
• Moving items through warehouse from inbound to dispatch

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R23117785 (Lok Ding Hann)

Job Description

• To visit newly admitted patients and to ensure patient’s confidentiality at all times.
• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
• To be able to provide service recovery for potential feedback/ complaints that are addressed
• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
• Escalate crucial issues to Service Executive if beyond scope for service recovery
• Report and track patients whom service recovery has been provided to

Job Requirements

• Comfortable with handling customers face to face
• Comfortable to stand and walk for long hours on the job
• Able to start work immediately or within a short period
• Able to work on weekends and public holidays

Interested candidates can write in to Christine at "[email protected]"

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Job Description & Requirements

Role and Responsibilities

• Assisting in recruitment activities including job advertisement posting
• Assisting in onboarding for new hires and off boarding process for resigned staff
• Monitoring and assisting in work pass administration including new application, renewal, cancellation and purchasing of security bond, etc
• Assisting in payroll administration including computation of overtime hours on excel worksheet
• Monitoring and keeping up-to-date training records
• Administration of leave and medical benefits
• Setup and maintain personal files for employees
• General Office administration including monitoring of equipment maintenance and keeping records on machinerines, vehicles, equipment and office supplies
• Any other adhoc duties

Requirements:

• At least 4 years relevant work experience as HR/Admin generalist
• Have a good sense of urgency, meticulous and demostrate initiatives with good follow-up skills
• Able to work independently, multi-task and a good team player and able to work in fast pace
• Proficient in Microsfoft office applications and experience in payroll software advantageous
• Must have a good attitude of motivation

· Proven experience as an Executive Administrative Assistant, Senior Executive Assistant or in other secretarial position

· Full comprehension of office management systems and procedures

· Excellent knowledge of MS Office

· Proficiency in English

· Exemplary planning and time management skills

· Up-to-date with advancements in office gadgets and applications

· Ability to multitask and prioritize daily workload

High level verbal and written communications skills

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for a Procurement Assistant to be part of their team for ongoing transformation projects.

This is a 1 year contract (Convertible) role. They are located at Buona Vista – Walking distance from the MRT station.

5 days work week - Monday to Friday (8.30 am to 5.30pm)

Training will be provided for Entry Level (structured training programs)

Duties

• Check, sort and process invoices and verify them against SAP system.
• Liaise with vendors and users for invoices, credit note, installation dates etc.
• Any other Ad-hoc duties

Requirements

• Possess minimally a Nitec/Diploma in Supply Chain
• Knowledge in SAP
• No experience needed - Training Provided (structured training programs)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Attention to: Alethea

EA License No: 19C9682
Reg No: R21101676
Ng Zhi Qing Alethea

Clinic Assistant

• Administering patient consent before commencing research procedures.
• Scheduling appointments for health screenings and managing follow-up reports.
• Coordinating and accompanying patients for lab tests if necessary.
• Delivering high-quality service and care to all patients.
• Performing various health examination procedures, such as Anthropometric measurements, Blood Pressure measurement, Retinal Imaging, ECG, Visual Acuity Test, Spirometry, and Hand grip measurement.
• Conducting face-to-face surveys with research participants.
• Ensuring quality control of screening data/results and preparing reports for mailing to participants.
• Accurate data entry and maintenance of proper documentation.
• Fulfilling any other administrative and data collection duties as required by study protocols.
• Answering phone calls and providing appropriate responses.
• Patient registration and maintaining accurate records.
• Sending appointment reminders to patients.
• Preparation of case notes.
• Searching for new vendors and maintaining vendor relationships.
• Contacting doctor listings as necessary.
• Addressing customer questions and concerns in a professional manner.
• Processing medication orders.
• Recording monthly clinic expenses and managing consumable invoices.
• Assisting in maintaining the company website and updating content regularly.
• Managing social media accounts and engaging with the online community.
• Creating marketing materials for clinic promotions and events.
• Perform any other duties as assigned by management.

Requirements

· 5.5 work week

. Diploma holder or equivalent

• Match purchase orders to invoices and perform invoice entry into ERP
• Process payments through receiving, processing, verifying and reconciling invoices
• Identify and flag out any irregularities detected during invoice processing
• Record expenses to accounts and cost centers based on the invoice nature
• Perform monthly payment runs to suppliers and employees
• Perform supplier reconciliation on monthly basis
• Filing documents
• Perform bank reconciliation for payment
• Prepare balance sheet schedules
• Attend to supplier’s enquiries
• Any other tasks/projects assigned by immediate supervisor

Requirements

• Diploma in Finance/Accounting
• 1-3 years accounts payable / general accounting experience
• Knowledge of accounts payable and general accounting principles
• Proficient in relevant ERP system (Dynamics AX) and MS Office
• Knowledge of regulatory standards and compliance requirements
• Attention to detail, good communication, time management and organisational skills
• Team player and able to work independently with minimal supervision

Job Description & Requirements

• Monitor on outstanding debts

• Send out reminders to customers on non-payment

• Reconcile receipts & allocation of receipts from customers to respective accounts & invoices including communicating with customers for info

• Attend to customers’ queries on billing & payment etc

• Track P & L

• Keep track of purchase and key into company system

• Prepare cheques and put up for payments

• Assist in quarterly GST submission & year end audit

• Preparation of Monthly Sales Report

• Generate monthly/weekly statement to customer

• Billing to customer, issuing invoice

• Assit to complete accident reporting and send out letter of demand to insurance company to follow up on payment

• Responsible for any other duties that may be assigned to you from time to time as the superior / management deems fit.

JOB DESCRIPTION:

1. Liaise with various statutory board, government department (i.e.HDB,PUB,MOM etc.) and sub-contractors to ensure smooth executive works.
2. Resolve public concerns/feedbacks/complaints relating to project.
3. Organize and co-ordinate both planning and ad-hoc rectification works in the upgrading precinct.
4. Assist Project Manager in all other documentations.
5. In charge all public relation duties and customers enquiries.
6. Prepare and submit monthly reports, weekly updates, and other materials as when required.
7. Promote positive relationship with stakeholders.
8. Participate in project meetings.

JOB REQUIREMENTS

1. Candidate must possess at least “O" level or Diploma.
2. Required language(s): English, Chinese (to liaise with Chinese speaking associates)
3. At Least 2 years of working experience in the related field is required for this position.
4. Hardworking, helpfulness, independent, interpersonal and teamwork.
5. Preferably Junior Executive specialized in Engineering-Civil/Construction/Structural or equivalent.

Responsibilities of job includes:

• Opening/Closing duties

• Cashiering duties and taking orders from customers

• Attending to customer queries

• Preparing and serving orders to dine-in customers

• Handle and pack items for takeaways

• Making beverages such as tea and coffee

• Setting up cake and pastry display

• Baking of pastries

• Perform basic housekeeping duties and maintain cleanliness of area

• Ensure supply of stock for cake boxes, coffee beans, etc

• Fulfil other operational duties like clearing of tables, maintaining cleanliness of equipment to ensure the smooth running of daily operations

Looking for:

• High initiative and positive attitude

• Able to communicate effectively with customers

• Can work independently

• Able to multi-task

• Able to work on weekends and public holidays

No experience required, but willingness to learn and improve is required.Flexible shift work.

FOR PART-TIMERS: Able to commit 18-20 hours a week including weekends/public holidays, minimum of 4 months.

Salary: Up to $12/hour

Location: Anchorpoint (Alexandra) or Harbourfront

Able to supervise and mentor the staffs for the operation and hygiene practices. Able to communicate and work closely with the staffs to accommodate to the needs of our customers. Able to share experiences with owners to further improve the structures of the company. To create a better working environment for the staffs.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Responsibilities

• Respond to telephone/online catering sales enquiries
• Build and maintain good client relationship and rapport
• Solicit new corporate clients through cold calling and sales visit
• Assist clients in professional event planning, packaging and menu selection
• Keep abreast of trends and developments in catering industry
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions

Requirements

• Possess O Level / Diploma / Degree in Business, Marketing with at least 5 years of relevant experience in F & B industry will be an advantage
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients
• Self discplined, proactive and have strong sense of urgency
• Must be self-driven, dynamic, meticulous, creative and sales oriented
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

Working days: 5 days

Location: Located in the West (Pandan Loop)

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

about the company

Our client is one of the world’s leading and largest graduate business schools. They provide a wide range of programmes including Master programmes, Executive programs as well as Doctoral programs.

about the job

The School’s Residences provide quality services to their guests during their stay. The role will involve handling the activities of the Residences Front Office. Responsibilities will include handling guests’ reservations, registration, guest services, maintenance, and settlement of guests’ accounts at the Residence Front Office. In addition, each role will also take on 1 of the following administrative duties:

1 Administrative & Finance

• Coordinate and execute financial transactions and activities, such as bill payment, invoicing, sales transactions, cashiering, reports etc.
• Assist in the audit process by providing information, supporting documents, invoices, and data as requested
• Process vendor invoices according to internal procurement and payment processes

2 Guest Services, Housekeeping & Front Desk Operations

• Coordinate with outsourced parties (Housekeeping, Maintenance, Aircon, Landscape, Pest Control, and Security) in ensuring excellent guest services and room standards.
• Conduct preparatory room checks and inspections for expected arrival and occupied rooms to ensure quality standards.
• Ensure all housekeeping SOPs are in place, reviewed, and updated on regularly; and the relevant reports are submitted timely.

3 Reservations Operations

• Plan room inventories to maximize overall hotel revenue, based on future demand forecasts, current trends, and historical data
• Manage related email inquiries from customers within the response time of 24 hours; and prepare the required reports relating to room reservations, etc.
• Maintain the room inventory on Amadeus accordingly to facilitate staff/faculty room booking.

skills and experience required

• At least a diploma or NITEC, in hospitality/tourism
• At least 2 years experience in hospitality/customer service industry will be preferred
• IT Savvy, Proficient in Microsoft Office
• Good written and spoken English
• A team player with good interpersonal skills
• Positive attitude and Pleasant disposition; Able to go above and beyond to exceed customers expectations
• Able to work shifts, weekends and public holidays (5-day work week roster system, 7 am - 4pm / 11AM - 8PM / 2PM - 11PM)

If you believe you have the right skills, experience and drive to succeed, please apply now.

EA: 94C3609 / Reg: R1872162 (Consultant in charge - Colleen Wang)

Job Title:

Assistant Operations Manager

Occupation: FOOD SERVICES OPERATIONS MANAGER

Job Description & Requirements

Job Highlights

Great Career Advancement Opportunities
Fast-Paced, with Rapid Growth
Profit Sharing

Job Description

Takagi Ramen is a growing FnB chain with 11 outlets currently and a clear vision to become a market leader in Singapore for affordable Japanese Ramen.As a growing company, our work is demanding but for the right candidates, there is rapid career and income growth opportunities.JOB SCOPE (Primary)Conduct QC on food quality, hygiene, shop outlook and adherence to SOPs, inclusive of staff training at outlets.
Cover Ad-hoc Operational Duties such as liaising with suppliers, sending equipment for repair, collecting and displaying marketing materials, overseeing work of contractors and other duties as necessary.
Open new outlets from start to finish according to the company’s expansion plans.
Identify any operational issues, propose systematic solutions and execute approved improvements.
Plan, propose and execute measurable, replicable solutions to improve food consistency, quality and service standards.
Improve Company's Complaints/Compliment (CC) ratio
Work with the management to identify operational inefficiencies to reduce cost and improve profitability.
JOB SCOPE (Secondary)Work with HR department to counsel staff to improve performance, morale and retention.
Oversee scheduling to ensure effective staff allocation including working in the outlets in cases of staff shortages which threaten operational smoothness.
Assist in other Ad-Hoc operational duties including but not limited to liaising with suppliers, sending equipment for repair, collecting and displaying marketing materials, overseeing work of contractors and other duties as necessary.
Work with the Internal Call Centre to identify common complaints and propose control measures to reduce complaint rates.
Ensure logistics team maintains proper stock levels, including efficient delivery of stock from warehouse to outlets.
Work with the Internal Call Centre to identify common complaints and propose control measures to reduce complaint rates.
Conduct CCTV Compliance Checks and investigate breaches.
Develop and Implement New Menus
WORKING HOURS:6 days a week, 10 hours a day.(Weekly schedule subject to change as per operational requirements)Must work weekends.BENEFITS:Annual bonus and Monthly Profit Sharing
Great career advancement opportunities
Hospitalisation and Surgery Insurance
Annual leave + Compassionate Leave
Paid medical leave
MINIMUM REQUIREMENTS:Ambitious, Positive attitude, Willing to learn
Experience or Keen Interest in FnB / Operations line
Class 3 Manual License
Strong Organisational skills

2. SKILLS
BudgetsMicrosoft OfficeOperational Excellence SurgeryF ood QualityI

Salary : $3,500 - $4,500 (depend on exp)

Location: Buangkok

Working hours: Mon to Friday (AM & Afternoon rotating shifts only)

1. 7.30am-4.30pm (AM Shift)
2. 10.30am-7.30pm (PM Shift)

Job Responsibilities

• Develop individualise care plans for residents
• Execute the care plan and monitor progress
• Develop and implement programmes and activities to meet the residents’ care needs
• Put up 6th monthly review reports and monthly interview records for about 50 residents

Requirements

• Degree in Social Work
• Preferably experience in Social Service Sector or related field

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Scope:

(not limited to)

• Assist to handle the company incoming phone calls and emails
• Process paperwork and administrative duties
• Assist to post adverts and screen suitable candidates
• Process and coordinate onboarding documents to relevant personnel
• Any ad hoc duties

Requirement:

• min. A Level, Diploma & above in any disciplines from a recognized institution
• Proficient in Microsoft Office softwares
• Excellent interpersonal and communication skills
• Team player and able to work independently
• No prior work experience required, training provided

Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

• Front desk and customer service duties
• Patient registration and key in appointment
• Answering phone calls and enquiries
• Maintain and update the database
• Process invoice and payment collection

Requirements:

• GCE ‘N’ Level or equivalent
• At least 2 years’ of experience in healthcare or medical industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Working Days & Hours: 5 days, 9am-6pm

Working Location: 201 Henderson Road (Nearest MRT: Redhill/Tiong Bahru)

Salary: S$2300-S$2500

Job Responsibilities

• Provide administrative, logistics support.
• Create purchase requisition and orders, follow up with supplier and client.
• Liaise with external party (delivery) and arrange delivery schedule.
• Assist in packing, QC check, delivery and collected as and when needed.
• Assist in regular stock inventory.
• Ensure proper record keeping and filing for all administrative and logistics documents.
• Assist in promoting and carry out sales assign by department head.
• To provide general secretarial support to Managing Director whenever needed.
• Ad-hoc duties if director and shareholder come visit.
• Other duties assigned by department head.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Brandon Lim | EA Registration No: R21102894

Salary : $2,000 - $2,500 + $250 Allowance

Working hours: 4.5 days a week, 2 weekdays and 2 weekends, 0.5 day - morning or afternoon shift)

CENTRAL / WEST

Duties

• Process daily orders and other transactions for customers at the counters
• Handle cash and E-payments accurately
• Provide daily cash reconciliation and ensure no discrepancy ; deposit cash to bank
• Handle customers’ queries and complaint, and ensure prompt follow up closure
• Replenish daily stock on the shelves and reconcile the inventory list to ensure no discrepancy
• Involve in the monthly stock take and the daily stock receiving at the shop
• Provide basic product information and guidance on the use of e-platforms to ABO and customers
• Monitor and ensure promotion displays, digital signages & equipments etc. within the shop are in good condition

Requirement

• Min 3 years Retail experience
• Well-groomed, with a pleasant and dynamic personality
• Excellent customer service
• Knowledge in POS system or AS400 system (OMS,IMS) will be BONUS
• Able to start immediate or short notice

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to wa.me/6588707976 to find out more

Charterhouse Resources Pte Ltd (13C6338) | Michael Chee (R1987731)

Company: Electronic Components Manufacturer Company

Location: Central

Position: Sales Assistant Manager (Job ID: 18857)

Job Description:

• Promote the company's products to prospective customers (especially US or Europe oriented companies which have a design/sourcing team in Singapore or ASEAN countries)
• Provide quotations to customers, and distributors in ASEAN, Oceania and India and do the necessary follow up so to secure POs
• Visit customers/distributors
• To make an appointment to new customers and existing customers.
• Issue job orders to the factory side (Environment issue (ROHS/REACH), conduct mineral survey, check custom made quotations, and attend to other research/survey/report requests.
• Handle customers claims/requests on quality issues (Issue failure analysis requests)
• Attend to distributors questions
• Control new inquiries and send them to distributors properly
• Liaise with Japan/China side on sales, quality, and other issues
• Make business trips to ASEAN countries
• Prepare sales tools, presentations as necessary
• Take care of critical delivery issues as necessary together with sales coordinator team
• Prepare a weekly sales report and the following week action plan to MD and any other person the Company determines.
• Prepare/plan annual/half year sales budget together with MD
• Do proper filing of all the documents (including quotations, Job Orders and reports)
• Perform any other duties assigned by the Company from time to time

Job Requirements:

• At least 5 - 10 years of experience in the electronics component, machinery, electrical industry is required
• A diploma in a related field, preferably Electrical Engineering
• Proficiency in Japanese is a plus to communicate with the Japanese speaking technical members in Japan HQ
• Driving license is a must (company car will be provided)

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Lee Xin Hui

EA Registration No: R22108046

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

We are seeking a full-time Therapist Assistant to join Get Moving Physiotherapy team.

As a Therapist Assistant, you will play a crucial role in assisting with basic clinic administrative duties, monitoring clients during therapy activities and assisting physiotherapists in treatment or assessment delivery.

Occassionally, you will also be responsible for promoting physical fitness and the adoption of a healthy lifestyle to the public through

education workshops and or via social media.

Rehabilitation:

• Assist in the preparation of patients for treatment

• Support physiotherapists in treatments, providing physical assistance as needed

• Prepare and set up therapy equipment for patient's use

• Supervise and implement exercise according to the exercise programme prescribed by the physiotherapist and ensure proper setup of equipment.

• Assist with therapy activities as well as assisting in lifting and transfer of patients whenever required

• Maintain therapy equipment and scheduling of maintenance

Administrative:

• Take charge of technical duties, including inventory control, to facilitate smooth operations.

• Attend to all appointment related enquiries, scheduling of client appointment and sending weekly appointment reminders

• Maintain billing and payment records

Requirements:

• Diploma in Therapy Assistance, WSQ or related field

• Experience in Physiotherapy/Healthcare field is a bonus

• Strong communication and interpersonal skills

• Enjoy meeting and helping people

• Computer literate (Microsoft Office, Excel, etc)

• Ability to work collaboratively as a team player

JOB SUMMARY

Work closely with the Duty Managers (DM) to ensure daily operations in Front Office are run smoothly. Ensure all the areas in Front Office are covered by sufficient manpower at all times. Assist to oversee and train all Front Office associates to ensure consistency of service rendered to all guests.

JOB DESCRIPTION

• Monitor room assignments to ensure all guest requests are met or provide guests with an alternative if unable to meet requests.
• Master all duties and responsibilities of a Guest Relations Agent and provide guidance and supervision while on shift.
• Check and ensure that all tasks stated on the associate’s daily operation checklists are completed before the end of each shift (Applies for all sections and including printing of reports required).
• Handle all guest requests and complaints and take ownership of guests’ feedback. Correspond with guest.
• Ensure key packets for guest are properly packed according to the hotel’s standard and room assignment is in accordance to guest requests and preferences.
• Assist to handle overbooked situations with Duty Managers/AFOM/FOM.
• Handle night audit duties, Opera interface and liaising with Opera support when shut down is required.
• Know all hotel emergency procedures at all times, including and not limited to, systems contingency report, hotel’s business continuity plan, hotel’s contingency plan, and to be available to assist guests.
• Log daily incidents (where applicable) and be aware of any general liability issues and if unclear, to check with Duty Managers, before any actions taken.
• Ensure all areas under the Front Office’s jurisdiction are cleaned at all times. (Including but not limited to the hotel lobby, back office, Concierge storage).
• Ensure hotel’s properties, department’s equipment are handled with care by all associates and used according to proper procedures at all times. Monitor guests’ supplies and office supplies, and requisite through the necessary hotel platform in a timely manner.
• Ensure hotel’s properties, department’s equipment are handled with care by all associates and used according to proper procedures at all times. Monitor guests’ supplies and office supplies, and requisite through the necessary hotel platform in a timely manner.
• Assist to prepare and conduct 15 minutes training for all Front Office Associates.
• Maintain effective service in line with the Hotel’s Corporate Image:

- Company’s Grooming Standard

- Standard Operating Procedures

- Departmental Policies

- Corporate Policies

• Cash/Bank Handling

- Process all payment methods in accordance with Accounting procedures and
policies.

- Follow property control audit standards and cash handling procedures (e.g., blind drops).

- Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

- Transport bank to/from assigned workstation, following security procedures.

- Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

• To ensure and follow established procedures and compliance as per LSOP guidelines.
• Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• At least 2 year(s) of working experience in the related field is required for this position.
• Great communication & presentation skills.
• Proficient in problem-solving & follow-up skills.
• Customer-oriented, well organized & outgoing personality.
• Rotating shift work basis.
• Able to start work within short notice period.

We regret that only shortlisted applicants will be notified.