Position title : Client Service Executive

Location: Tagore Industrial Ave

Working Days: 5 days (Mon-Fri)

Working hours :8:30am - 6:00pm (Lunch break 1230pm-130pm)

Salary : $3500 - $4300 (can go higher if have experience)

Interested applicants can also send your resume to

WA:+65 8151 4682 (Ms Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Responsibilities

1. Co-ordinate sales efforts to support business growth and achieve sales targets:

• Identifying and qualifying potential prospects, analysing their buying needs, doing market research and monitoring competitors' movements.
• Work with Engineer Specialists to jointly respond to clients’ enquiries
• Coordinate sales activities with accuracy and timeliness.
• Record sales activities for weekly sales report
• Attend weekly sales meeting
• Coordinate sales effort with sales team

2. Grow the business and achieve sales targets

• Establish and maintain strong and lasting relationships with clients by introducing innovative new products and solutions, and providing continuing pre-sales and post-sales support.
• Provide professional services by visiting current and new clients (if needed) for consultative selling, cross-selling or up-selling the company’s products and/or services.
• Assist in generating and qualifying new leads to arrange appointments to meet potential clients in person, to do an introduction and/or sales presentation.
• Provide reports of clients’ sales activities – trend of sales, trend of product sales and buying patterns.
• Think critically and suggest improvements that might lead to cost savings which will ultimately benefit the clients.
• Discuss and recommend plans and strategies relating to sales for improvement and implementation with Sales Manager.
• Contribute to team dynamism by sharing sales and competitors’ information.
• Grow business and achieve sales target
• Maintain High Quality Customer Service
• Coordinate sales efforts to support business

Requirements:

• Have a minimum 3 years experience in client servicing in engineering sales.
• Possess a Diploma preferably in Engineering
• Able to sell, up-sell and cross-sell

1.Responsibilities:

- Develop and implement HR strategies and initiatives aligned with the overall business strategy

- Responsible for the full spectrum of human resource functions of the organization

(HR planning and operation in various areas of HR)

- Review and formulate strategies to enable the company to attract, motivate, develop and talent resource management

- Play a critical role in workforce planning and talent succession planning

- Build effective relationships with all levels of the organization, providing guidance and coaching on employee relations, performance and development issues

- Support and align growth and development of people to meet the business needs and challenges

- Report to management and provide decision support through HR metrics

- Ensure legal compliance throughout human resource management

2. Requirements:

- Proficiency in Korean language required to liaise with Native Korean counterparts in their South Korea Head (Ability to make complex issue documents and report in Korean language to communicate with management in Korea HQ)

- Minimum a Bachelor’s Degree in Business management or equivalent

- Minimum 10 years of HR professional experience at major company

- Excellent management and leadership skills

- Working experiences in a Korean company is preferred

- Competence to build and effectively manage interpersonal relationships at all levels of the company

- In-depth knowledge of labor law and HR best practices

(2 years contract renewable)

5 days, 8.30am- 5.50pm, standby duty might required

Salary: $3000

Address: Bedok

Job scope:

• To perform routine preventive work and site corrective maintenance
• Responsible for integration of both hardware & software work as well as implementation
• Carry out proper execution of the integration/engineering/maintenance work and QA Technical checks throughout project execution
• Handle application programme change management, hardware deployment management & documentation
• Meeting with clients, reports and documentation
• Capable of performing troubleshooting independently

Requirements:

• Diploma in Electrical/Electronic or related discipline
• Able to perform standby duties (standby allowance will be provided if on standby duty) – standby only start maybe 6 months later because need training
• Site maintenance and travelling is required
• Class 3 driving license preferred

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

We invite highly motivated and dynamic professionals with relevant experience to join our Assurance and Risk Consulting Team. Our Team comprises professionals who helps our clients manage their business risks through the review and analysis of risks and controls within their business processes and the testing of these controls. Our professionals typically assist clients in developing risk based internal audit plans and undertake internal audit reviews of the business processes. We believe in adding value, and our recommendations help our clients better manage their risks through the strengthening of business process controls. Successful candidates will have the opportunity of working on internal audit assignments in various industries, within Asia Pacific and beyond.

The successful candidate will be:

• Advising clients on internal control and business process improvements
• Providing other advisory services such as control self-assessment, corporate governance, enterprise risk assessment projects
• Travel overseas to perform on-site reviews together with other KPMG offices, where applicable
• Assisting in business development activities to build a steady pipeline of opportunities and wins
• Coaching, mentoring and providing guidance to staff on career and personal development
• Having opportunities to broaden own development and greater exposure to relevant services within the Assurance and Risk Consulting Team

The ideal candidate should:

• Preferably 7 to 10+ years of relevant experience, providing assurance and advisory services
• Possess a degree in Accountancy or equivalent (CPA/CIA preferred) and a minimum of 6 years’ experience in business controls, commercial internal audit or external audit in an international public accounting firm and/or a reputable multinational company
• Preferably have a good understanding of internal controls, Generally Accepted Auditing Standards and Generally Accepted Accounting Principles coupled with experience in a variety of industries such as real estate, hospitality, healthcare, manufacturing industries; knowledge of treasury operations
• Demonstrate strong leadership capabilities and be responsible for leading audit, advisory and other ad-hoc assignments and ensure quality and timely delivery. This would include executing fieldwork where needed
• Possess excellent written and oral communication skills with the ability to present ideas and results to technical and non-technical audiences, which include audit committees and senior management
• Have good communication, analytical and problem-solving skills as well as the ability to work independently and in a team environment
• Provide coaching and over-sight to team members and proactively identify staff development opportunities
• Possess strong project and client management abilities
• Be willing to travel locally or regionally
• Be innovative and resourceful with strong interpersonal, organisational, presentation and report writing skills, have a naturally inquisitive mind and be able to think “outside the box”

Job Description:

• Global Polyolefin & PVC Plastics trading business.
• Match the suppliers and customers in the world.
• Development of new supply sources and customers.
• Planning a global plastic trading strategy.
• Manage the activity of the section, and develop and execute strategic plans to achieve sales targets.

Job Requirements:

• Global trading experience in Polyolefin & PVC market.
• [MUST]Jananese Native or JLPT N1 level: Need to communicate with Japan HQ and Japanese customers frequently.
• Able to trade with regions with time differences.
• Excellent communication skills including proven ability to effectively convey information and ideas clearly in both written and verbal means to Management, Dept staff, Clients and Vendors.
• Strong interpersonal skills with demonstrated ability to build rapport and maintain a good relationship with Management, superiors, Subordinates and local/overseas counterparts.
• Challenging, open-minded, sensitive and able to work in a multicultural environment.
• Coaching young staff and leading logistic teams to improve their knowledge and performance

You will be part of an integral team, tasked to centrally coordinate AIC-wide efforts for national initiatives such as Healthier SG (HSG) and Age Well SG (ASG).

• Plan and facilitate cross and multi-divisional discussion to drive AIC-wide implementation under HSG and ASG.
• Involved in discussions with MOH policy divisions on HSG and ASG and align on key expectations and deliverables.
• Serve as and be seen by the RHS and AIC divisions as the main POC for RHS on population health matters.
• Develop deep understanding of the RHS team, its strategy and plans for population health.
• Develop and implement pilot model, tools and resources that advance population health.
• Engage RHS to align initiatives with AIC strategy/framework.
• Create mindshare of population health for internal AIC divisions.
• Participate in the discussions on population health matters and bridge the gaps.
• Champion the change management efforts across AIC, including active participation in cross-divisional workgroups.
• Involved in the development of the regional orchestrator model, and operationalise on the ground.
• Facilitate the implementation and use of collaboration platforms for the sharing of learnings, best practices, information and data.
• Engage and work with internal and external stakeholders to identify gaps and barriers and work to create solutions to overcome the barriers.

Job Requirements:

• Recognized degree in any discipline, healthcare, public policy or gerontology related will be an advantage.
• Minimum 1 to 3 years working experience preferably in healthcare and/or social sector.
• Experience in maintaining strong networks and partnerships with stakeholders.
• Experience in project/programme management.
• Strong communication skills.
• Possess good critical thinking and analytical skills.
• Self-driven, with a strong team-mindset and ability to work in a fast-paced environment.
• Has the initiative and willingness to push boundaries.
• Passion in driving positive outcomes for clients and community partners.

Senior Account Manager
Based in Singapore

Founded in 1994 and with 26 offices worldwide. My client is an integrated agency known for creating something truly meaning and long lasting for their clients and the world. They are hiring for a Senior Account Manager to join their team here in Singapore.

Responsibilities:

• Oversee day-to-day as well as long-term schedules of key agency management.
• Support the client relationship on assigned brand(s); presenting the agency’s recommendations, points-of-view, or strategy, to effectively influence the client to achieve brand objectives.
• Understand our clients’ creative business needs and develop effective solutions.
• Identify sales and business development opportunities, and keep strong relationships with agency influencers and client decision-makers.
• Work with the new business team and strategy team to respond to RFPs and proactively identify ways to further engage and grow assigned accounts.
• Solidify executive relationships and drive revenue growth with target agencies/clients.
• Execute strategy, provide brand stewardship and maintain strong client satisfaction on assigned brand(s).
• Ensure that team members know and follow established agency account procedures, including but not limited to: account files, approval process and status reports.

Preferred Qualifications:

• Experience in integrated marketing communications.
• Knowledge of, and established relationships, within the advertising or client verticals.
• Balanced team player dedicated to client service.
• Strong presentation, analytical and problem-solving skills.
• Proven track record of developing agency partners and successfully driving new and direct client business opportunities.
• Demonstrated ability to lead and manage multiple projects with a broad range of internal and external constituents, simultaneously.
• Demonstrated ability to think strategically about complex issues and develop recommendations and action plans.
• Focused and proactive self-starter.

Interested? Please apply!

EA #R2090960 Licence #11C4388

• Lead the team of helpdesk engineers and provide support.
• Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
• Resolves issues related to desktop computing, software, and hardware
• Support all end-user BAU activities such as software upgrades, installation / Uninstallation of approved software. 
• Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity related issues.
• Printer support and installation, basic network connectivity troubleshooting, Zoom Telephony.
• Responsible for incident tickets and service requests are constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary.
• Incident management for P1 to P4 tickets.  Managing users communication and broadcast.
• Produce operational documentations and evidence for internal and external audits.
• Oversee, develop and optimize the End User Services processes and procedures to continually adapt to changing requirements of modern workspace services.
• Continually track hardware and software licensing inventory and consumption.

• Minimum 7 years’ experience in IT environment
• Excellent knowledge in ServiceNow is essential.
• Excellent knowledge in troubleshooting on Windows, Mac, operating system.
• Basic network infrastructure skills
• Ability to work proactively with direct manager, business users and stakeholders
• Ability to stay calm under pressure and very well organized in advancing tasks assigned.
• Ability to communicate and supervise 3rd party vendor effectively
• Knowledge in ServiceNow, JIRA, Confluence
• Strong skills in Microsoft Excel and Macros is recommended.

Responsibilities:

• Handle MOM work pass related applications and renewals
• Handle submission of government-paid claims, e.g. Childcare leave, Paternity Leave etc.
• Preparation of employment contracts, confirmation letters, exit docs, etc
• Handle day-to-day HR administrative work, e.g. timely update of employees’ leave applications, insurance claims, etc
• General administrative support, reception work (when necessary), etc
• Ad-hoc duties as assigned
• Assist in travel bookings

Requirements:

• Minimum 3 years of HR Admin related experience especially MOM EP application / renewal & Government claims
• Degree or Diploma in Human Resource Management
• Able to handle sensitive and confidential information with discretion and integrity
• Organised, Meticulous and able to work
• independently in a fast paced environment
• Proficient in MS Office applications, good in excel
• Good communication skills and interpersonal relationship
• Team player and able to multi-task

Job ID: QW4V8Y56

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

[1 year contract]

5 days, 9am-6pm

Salary: $3200-$3400

Address: The Westgate, Jurong East

Job Purpose:

This role is responsible to prepare settlements. Ensure payments are in line with the business contracts and are processed in a timely manner.

Job scope:

• Check and compile documents for Accounts Settlement and issue payment requests.
• Issue accounting notes and prepare Statement of Accounts.
• Check sales and purchase contracts.
• Ensure completeness of deal entry and match against signed contracts for physical trade.
• Perform validation of the trades done against trade incoterms.
• Acknowledge incoming payments from clients swiftly.
• Handle office enquiries on all incoming monies matters.
• Liaise with counterparties to verify payments.
• Liaise with overseas companies to reconcile the accounts.
• Maintain proper filing and accurate documents/records.
• Any other tasks, duties or projects as assigned by the direct manager.

Requirements:

• Diploma in Accountancy or Business Administration.
• At least 2 to 3 years of experience in accounting for a commodity trading house.
• Proficient in Microsoft Excel.
• Knowledge of Microsoft Dynamics 365 F&O is an added advantage.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Job Description:
We are seeking eager, motivated individuals to join our fast-growing organization.

In this position, you will be given the unique opportunity to gain the knowledge and expertise required to work with international clients. Tailoring unique financial solutions for their cross-border status, tax requirements, and immigration goals.

The ideal candidate must be passionate and adaptable to the far-reaching international client demographics. Client compromise or expatriates working in Singapore, business owners, HNW individuals, and UHNWI looking to setup base in Singapore.

Candidate should meet the minimum criteria:

• Diploma and above (Local/Private)
• Any University Degree (Local or Overseas)

*Trilingual/Polyglot individuals have added advantages (E.g., Bahasa Melayu, Japanese, etc.) *

Job Scope:

• Assist clients who are in the middle of relocating businesses, or renewing Re-Entry Permit with financial advice and planning.
• Speaking to expats regarding financial matters for the purpose of immigration.
• Provide a broad range of insurance to investment solutions and products to help meet client goals and offer in-depth guidance through financial planning services.
• Build deep, meaningful relationships with high-net-worth and corporate clients.
• Develop a customized service model to provide solutions that support their financial goals.

What we can offer:

• Structured training program tailored for international clients.
• HNW training, family office structure, tax advisors, employment agency, immigration advisory, and other one-stop services for international clients
• Leverage our one-stop service ecosystem for your clients (e.g., Cross-border remittance, work pass application, and business relocations)
• Expand the ability to serve a wider and niche group of international clients (UHNWI, c-suite executives)
• Provide both B2C and B2B approaches with our affiliated partnership program to grow your network.
• Ready pool of partners for networking opportunities
• International seminars and events

Benefits:

• High Commissions and Bonus structure
• Yearly incentive trips (company fully sponsored)
• Fast Track career progression to serve HNW, corporate, and premier clients.

To become a Wealth Manager, you need to possess the right qualities such as:

• Ambition and entrepreneurial spirit
• A positive and keen learning attitude
• Dynamic individuals looking for fast growth.

*We all know how rewarding a career as a Wealth Manager can be for the right people. *

*Only shortlisted candidates will be contacted. *

CloudGo is a consulting company that delivers digital workflows that matter. We are one of ServiceNow’s largest and fastest growing Elite services partners in the APAC region, and due to our rapid growth, we need a great sales leader to join us as an Enterprise Business Development Manager.

This is a full-time role, based in Singapore but selling to Telco and Commercial customers across South East Asia. A history of successfully selling services for SaaS platforms is essential, while a background in or understanding of ServiceNow will be an advantage, as that will be your responsibility here: working closely with ServiceNow to sell licenses and services to new and existing customers. Your role is the trusted advisor for customers to gain the most business value from the ServiceNow platform.

While you will have some initial accounts to manage in your territory, initially most of your work will be territory development: from territory sales strategy, to prospect qualification, to overachieving budget. You will work closely with sales leadership and the presales team to introduce CloudGo to existing ServiceNow customers and building relationships with ServiceNow and other key partners. A key target in the first year will be net new logos, and over time the role will transition to more account management.

We deliver true enterprise value, so while you are probably most comfortable calling on IT, you will need to rapidly become comfortable calling on a range of senior stakeholders, especially finance, HR and customer service. Skills selling services for ERP systems like SAP, or selling industry specific solutions for Telco and Commercial would therefore transfer well. You have a solution selling or customer-centric selling background, with excellent written and verbal communication and influence skills, a history or exceeding sales targets, and a hunger to grow. You will be given direction on where you are going, not an exact map and micro-directions on how to get there so you need to be comfortable with being a self-starter.

CloudGo hires for culture first – our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market, with uncapped overachievement potential. You will be reporting to our group head of sales, so if you think this sounds like somewhere you want to grow, then come and talk to us.

Your responsibilities will include:

• To meet or exceed sales targets on a quarterly basis

• To meet or exceed individual KPI’s based on outbound call volume, lead generation targets and opportunity conversion targets.

• Actively promote CloudGo’s ServiceNow solutions products and services to prospects, customers and partners via a range of channels.

• Follow up on leads generated from relationships, partnerships, trade shows, webinars, executive luncheons, website, email or other sources.

• Build and develop customer relationships.

• Handle entire sales and inside sales process from lead generation to presentation to proposal to close, with support and coaching from your manager and the presales team

• Develop and maintain in-depth knowledge of products and services, industry trends, and competition

• Maintain current and accurate account and contact information, as well as lead and opportunity status and activity in our CRM

• Must have experience in selling services for SaaS software preferably with Telco or Commercial industry experience.

Your skills and competencies need to include:

• Minimum 4 years field sales or inside sales experience preferably in services for software or technology, focused on commercial and enterprise business

• A solid understanding of SaaS concepts and be comfortable discussing the business outcomes of technology with customers

• Demonstrate effectiveness through weekly reports to track performance and results

• Be able to operate successfully in a rapidly changing, ambiguous and less defined environment.

• Outstanding time management and organizational skills.

• Demonstrated ability to be proactive and take the initiative to get things done

• Ability to manage multiple tasks at once (flexible and self-sufficient)

• Positive attitude, wiling to learn, self-motivated and persistent

• Must have experience in selling services for SaaS software preferably with Telco or Commercial industry experience.

• Selling into Telco and/or Govt experience preferred

Please click on the link below if you are looking for a role but would require us to sponsor your visa.

Link: CloudGo - Enterprise Business Development Manager in Singapore (cloudgoservices.com)

Administrative & Operations Assistant

• Salary: $2000 - $2600
• Working Location: Ngee Ann City Tower, Orchard
• Working Hour: Monday - Friday (8.30am - 5.30pm)

Job Description:
General administrative duties

• General upkeep of the office.
• Requisition of office equipment and supplies.Manage and order office stationaries & pantry supplies.
  Liaise with suppliers on printing of name cards and letterheads, office equipment, office broadband, etc.
  
• Data-entry, general filing, scanning & photocopying.
• Run errands - banks, etc.
• Perform ad-hoc duties as and when required.

Operations duties

• Preparations of Import and Export shipping documents
• Coordinating between suppliers, vendors and customers.

Job Requirements:

• At least 1 year of relevant experience

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Trade Operations Assistant

• Salary: $3,000 - $3,300
• Working Location: Ngee Ann City Tower, Orchard
• Working Hour: Monday - Friday (9am - 6pm)

Job Description:

• Liaise closely with both our Customers and Suppliers regarding enquiries and offers.

• Preparation and execution of Sales & Purchase Contracts.

• Preparation of Letters of Credits for issuance (both import and export L/Cs).

• Experience in preparation, issuance and negotiation of Letter of Credits.

• Preparation of Import and Export Shipping Documentation for Bank L/C negotiation.

Requirements:

• Diploma/Degree in Logistics or equivalent.

• Proficient in MS Office Applications.

• Training will be provided.

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Role:

Senior Sales Executive (FMCG / Food Service / Up to $6000)

Interested applicants can send your resume to [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Singapore Based (Boon Lay)
• 5.5 Days work per week (Mon-Fri 9AM – 6PM, Sat 9AM – 1PM (Alt))
• $4000 to $6000
• Minimum 4 to 6 years’ experience in food service background
• Basic Up to $4500 + quarterly incentive + car / transport allowance $500 + Mobile allowance $80, Gross $6k to 7k
• Career Progression Opportunities

Roles & Responsibilities

• Identifies business opportunities by identifying prospects and evaluating their position in the Food Service (HORECA) industry; researching and analysing sales options.
• Sells products by establishing contact and developing relationships with prospects, recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analysing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contribution to team effort by accomplishing related results as needed.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

experience in catering

Roles & Responsibilities

* Strong passion in Culinary and F&B industry

* Career growth from Mid to Senior Management level

* Stability and well-established organization

Job Responsibilities:

1.Manage Operations & Food Cost Strategic Planning to upscale Operations Menu Planning, Culinary Innovations,

Ability to lead, multi-task, team player and be supportive to the team of 20 to 25 kitchen & service staff (Manpower Planning)

2.He / She will need to manage some assigned Kitchen/Outlets

Role requires streamlining processes and cultivating a continuous work improvement culture

Liaise, coordinate and disseminate information to key support functions

Maintain and build good relationships with the corporate customers

3.Supervise and ensure the effective functioning of restaurants.

Develop and uphold streamlined operational processes, identifying and implementing enhancements as needed.

4.Enhance cost-efficiency and maximize profits within the profit and loss statement.

Create and monitor the operational budget for the restaurant.

5.Guide and motivate the team to accomplish operational objectives, meet sales targets, and achieve profitability.

Strategically plan and assess weekly staffing schedules to optimize resources and manage costs efficiently.

6.Uphold high standards of food quality, hospitality, and restaurant cleanliness.

7.Enforce sound administrative systems, including cashiering, petty cash, scheduling, payroll processing, invoices, delivery notes, and daily reconciliation.

8.Provide training for new hires, ensuring they acquire the skills and knowledge required for success in their roles.

Cultivate a positive and collaborative team environment.

Job Requirements:

Minimum 15 years experience in Institutional Catering (Mass Cooking) at a Mid to Senior Management Level

Started his/her career as a Chef with operations management experience

Highly organized, meticulous and able to work under pressure

People-orientated with strong project and management skills

About Us

Maneuver Marketing is dedicated to building, operating and scaling brands.

In less than 5 years, we grew our own health and wellness brand from $0 to USD$100M+ in annual revenue, serving more than 2,000,000 customers worldwide. Our brand’s success is driven by our commitment to providing high-quality health products. This result has brought us recognition by The Financial Times, ranking us 12th among Asia Pacific’s High-Growth Companies in 2023. The Straits Times and Statista also ranked us 4th among the fastest-growing companies in Singapore.

The brand is a dynamic and innovative company dedicated to promoting health and wellness through high-quality products and exceptional customer experiences. We believe in empowering our customers to lead healthy and fulfilling lives.

Overview of the role:

As a Senior Customer Service Manager for our health brand, you will play a pivotal role in leading and elevating our customer service operations. Your expertise in team leadership, customer issue resolution, quality assurance, and innovative process improvement will drive our commitment to delivering an exceptional customer experience in the health and wellness industry.

Responsibilities:

1. Team Leadership and Development:
1. Lead, mentor, and inspire a high-performance customer service team.
2. Develop and implement advanced training programs to ensure the team is well-equipped and continuously improving.
2. Resolution of Customer Issues:
1. Act as a point of escalation for complex or unresolved customer issues.
2. Develop and enforce effective procedures for handling customer complaints and inquiries, striving for optimal resolutions.
3. Quality Assurance:
1. Set and maintain rigorous quality standards for customer service interactions.
2. Continuously analyze and refine quality assurance processes, implementing innovative improvements based on feedback.
4. Process Improvement:
1. Spearhead the analysis and refinement of customer service processes to enhance efficiency and effectiveness.
2. Implement cutting-edge tools and technologies to improve the overall customer support experience.
5. Communication Skills:
1. Maintain clear and effective communication channels with customers and team members.
2. Provide timely updates on product information, policies, and changes, ensuring transparency and clarity.
6. Customer Feedback Analysis:
1. Gather and analyze customer feedback to identify areas for improvement.
2. Utilize feedback to make data-driven decisions and enhance overall customer satisfaction.
7. Performance Metrics Monitoring:
1. Establish and monitor key performance indicators (KPIs) to assess the effectiveness of the customer service team.
2. Develop and implement strategic initiatives to meet or exceed challenging performance targets.
8. Cross-Functional Collaboration:
1. Collaborate with other departments, such as marketing and product development, to address customer needs and concerns.
2. Share insights from customer interactions to inform business decisions and foster a cohesive organizational culture.
9. Technology Implementation:
1. Stay abreast of technological advancements in customer service tools.
2. Implement relevant technologies to improve service delivery and ensure Better Body Co. remains at the forefront of industry innovation.
10. Customer Engagement Initiatives:
1. Develop and execute advanced initiatives to engage customers, including loyalty programs, newsletters, and community events.
2. Build lasting relationships with customers, aligning engagement initiatives with the company's health and wellness values.

• Proven experience in a senior customer service management role, preferably in the health and wellness industry.
• Exceptional leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• In-depth knowledge of customer service processes and industry best practices.
• Demonstrated success in implementing innovative technologies and strategies to enhance customer satisfaction.
• Track record of achieving and exceeding performance metrics.
• Bachelor's degree in Business, Marketing, or a related field might be a bonus

Work Arrangement

• This is a full time position based in Singapore.
• We work Monday to Friday, 10am to 7pm SGT (GMT+8). 

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement.
• Collaborative and dynamic work environment.
• Join us at Better Body Co. and contribute to our mission of promoting health and wellness through exceptional customer service. Lead a dedicated team and shape the future of customer experience in the health industry!

Do our values speak to you?

If you see yourself enjoying working as a member of Upskills, then check out below!

RESPONSIBILITIES

• Be part of the full spectrum of HR and Admin functions.

• Handle staff orientations & administration of employee benefits, Work Pass Application

• Supporting in the planning of company events or employee engagement activities

• Assisting in creating content to support different business requirements (e.g., newsletters, blog posts (Communities and connections), PowerPoint presentations, web marketing, etc.)

• Being the creative thinker, generating ideas, and creating articles that add value to our proposition, and appeal to potential and existing clients.

• • Majoring in Human Resources, Mass Comm, Media & Communication, Marketing, Journalism, or Business-Related fields
  • Good time management and communication skills.• Excellent interpersonal skills and a positive mindset• Able to organize own work schedule and prioritize tasks to meet tight deadlines.• Able to maintain strict confidentiality.• Able to commit for a period of 3 - 6 months

Our client is a global independent trustee with a presence in more than 18 locations. They are seeking an Assistant Manager/Manager - Trust Administration in the Singapore branch.

Main Responsibilities

• To deal with the day-to-day administration of a varied and complex portfolio of trust and company structures, and to maintain a wide knowledge and understanding of company and trust administration generally, including money laundering, compliance, and relevant legislation.
• Work closely with the Head of Trust Services and Business Development Director with the onboarding of new business within the Group.
• To ensure tasks are completed to the highest possible standards, within the agreed timescales and that the objectives of the Group are fulfilled.
• To nurture, develop, and grow the trust officers and senior trust officers in the team
• To consider the views, development, and strengths of all team members before decision-making.
• To develop close working relationships with relevant clients and contacts and to strengthen key relationships through regular contact. To seek to provide innovative and practical answers to client queries, being alert to both commercial concerns and technical accuracy. To ensure absolute compliance with KYC procedures to maintain knowledge of the client's business.
• To ensure billing and debt collection is carried out effectively and on time.
• To be alert to new business opportunities to maintain a broad general knowledge of issues affecting the offshore industry, and be able to apply this knowledge in developing new and existing business.
• To attend marketing events and seminars organized by intermediaries, whenever appropriate and possible.
• To support the company’s strategy, demonstrating the ability to generate innovative operational ideas and constructively challenge the status quo.
• And any other such duties that might be reasonably required for this role.

QUALIFICATIONS REQUIRED

• An enhanced level of technical knowledge to include more complex areas of trust & corporate products, investments, accounting and tax law, legislation, and regulation. This includes Discretionary Trust, Reserved Power Trust, Revocable/Irrevocable Trust, Private Trust Company (PTC), Employee Benefit Trust (EBT)/Employee Share Option Trust (ESOP) etc.
• Relevant professional qualification (ACCA, ICSA, or STEP preferred) together with a minimum of five years of relevant experience in the trust industry at the management level.
• Excellent organizational and client management skills, together with full knowledge of current company and trust legislation, and the local regulatory environment. This includes a high level of awareness of risk factors and compliance procedures.
• Professional manner with the ability to relate to persons at all levels, and to identify client's needs, responding to these quickly and effectively.
• Excellent people management skills including a high level of integrity, excellent written and oral communication skills, and the ability to multi-task.
• Good time management skills, together with a thorough understanding of client files. In addition, the post holder should have a strong appreciation of the importance of financial markets issues.
• Good interpersonal skills, with the flexibility to attend after-hours functions where relevant.
• Thorough knowledge and understanding of the company’s strategy, procedures and policies, compliance, and technical issues to enable you to act as a role model for peer group and junior staff.
• The ability to communicate in Mandarin with Chinese-speaking clients is preferred.

Please send your CV to [email protected] for consideration.

EA Licence number: 22S1169

Registration ID: R22109157

Key Responsibilities:

• Lead the development and execution of growth strategies for our products
• Identify and prioritize growth opportunities through data analysis and customer insights
• Collaborate with cross-functional teams to develop and test hypotheses for growth experiments
• Use agile methodologies to manage the development and deployment of growth initiatives
• Analyze data and metrics to measure the effectiveness of growth efforts and inform decision making
• Use SQL to extract and analyze data from various sources
• Develop and execute go-to-market plans for new products or features

Qualifications:

• Min. Bachelor's or Master's degree in a related field (e.g. computer science, siness, marketing)
• Solid years of experience in product management or a related field
• Strong background in agile methodologies, data-driven strategy, and data analysis
• Proficiency in SQL and experience using data to inform decision making
• Experience in go-to-market planning and the crypto industry preferred
• Excellent communication and collaboration skills
• Experience leading cross-functional teams and driving results

EA Personnel: Celine Tan Si Ling

CEI Reg No: R1104662

EA Licence No: 99C4599

BASIC FUNCTION

Assist the Head of Securities Marketing in BDO SGB Treasury in the day-to-day overall activities related to Investment Accounts for the Regulated Activities under the Securities and Futures Act (SFA) and the Financial Advisers Act (FAA) to achieve its overall objectives and targets.

DUTIES AND RESPONSIBILITIES

1. Develop and maintain client relationships to build market share and enhance client asset size over time. Achieve annual revenue targets and objectives.

2. Handle client’s request and instruction directly, including trade processing and inquiries on operational issues.

3. Calls the clients to confirm the client’s orders stated in the Letter of Instruction(LOI) over a SGB recorded line.

4. Assist customers of the BDO SG Branch in the investment account opening application by providing necessary guidance, disclosures and explanations to them;

5. Assist in the categorization of customers (e.g. professional investors, customers with / without derivative knowledge, etc.) by obtaining the necessary documentary proofs and confirmations from the customers;

6. Conduct the investment product selling process upon receiving order instructions from customers;

7. Explain the investment product features, risks, fees and charges, and other sales-related information to the customer;

8. Perform suitability assessment to identify Unsuitable Products (as defined below) (which are disallowed for sale) or Mismatch Products (which require approval from management prior to execution of the order instruction);

9. Conduct other selling process as regulated by the policy and procedures and obtain the required acknowledgement and confirmations from customers during the investment product selling process to satisfy the disclosure requirements.

10. Keep updated on market trends, different investment products and services, and give input for new product development by being aware of clients’ investment needs.

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Communications, designs and implements communications strategies which support HSBC’s business objectives, in line with our values, and enhance and protect our reputation among key stakeholders.

We are currently seeking a high calibre professional to join our team as a Heritage Manager.

Principal Responsibilities

The Heritage Manager provides professional expertise to manage our heritage initiatives in Singapore and leads other archive engagement projects regionally and globally. Key responsibilities include:

• Leads and develops heritage initiatives in Singapore to leverage our long history in the country. This involves working closely with the local CEO, COO and Comms teams to deliver impactful content and events
• Drives the wider Asia-Pacific heritage programme (e.g. Heritage display installations in flagship offices, AV content for Wealth Centres, temporary exhibitions, anniversary celebrations). This involves identifying opportunities and providing strong stakeholder and project management skills. It requires storytelling and content development based on in-depth knowledge of the bank’s history and archives
• Participates in the wider global team’s engagement projects (e.g. St Paul’s Panorama headquarters project, social media content, employee induction courses, history talk series)
• Provides research and writing for the History website, with responsibility for curatorial direction and editorial review of contributions from other team members
• Participates in the team’s enquiry service. This involves carrying out detailed historical research to respond to academics, genealogists, journalists, local historians, special interest groups etc

Qualifications

• Postgraduate qualification in Archives Management (or related discipline) and/or proven track record delivering archives and heritage outreach programmes, ideally within a corporate environment
• Expert knowledge of heritage/museum sector and best practice
• Excellent writing and presentation skills, demonstrating ease and authority when communicating with senior management
• Strong research and storytelling skills with proven ability to strategically curate topics across a wide range of complex subjects
• Strong strategic planning and project management skills
• Experience working with archives (physical and born-digital). Knowledge of Preservica software is an advantage
• Ability to work independently and deliver quality work with minimal direction - managing time and multiple priorities effectively

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

Heritage Manager - Global Functions - 215999 (hsbc.com)

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

We are working with a successful events company based in Singapore with a renowned regional presence. Trusted by clients in the region and beyond, they provide creative, marketing, and event services to businesses across various sectors.

Role: Event Production Manager
Location: Singapore

Key Responsibilities

• Vision & Logistics: Translate design visions into tangible, budget-conscious event plans, adhering to timeframes and venue limitations.
• Documentation & Organization: Create and maintain comprehensive production documents, including floor plans, schedules, vendor lists, and inventory requests.
• On-Site Execution: Manage event setup, build, and breakdown, overseeing vendors, venue logistics, and production staff.
• Communication & Relationships: Build strong ties with clients, venues, and suppliers, ensuring client satisfaction and exceeding expectations.
• Teamwork & Adaptability: Provide support to team members, perform additional tasks as needed, and demonstrate flexibility in response to business demands.

Requirements

• Minimum 5 years of experience in MICE Industry
• Knowledge in AutoCAD, and Adobe Creative Suite
• Time management, planning and organisational skills
• Ability to manage multiple projects, timelines and deliverables

If we have not contacted you in 28 days, we regret to inform you that your current application has not been successful.

EA License Number: R22106453

Agency License Number: 11C4388

A Catering Sales Manager with Conrad Hotels and Resorts manages the Catering Sales operations to actively convert customer enquiries into confirmed sales.

What will it be like to work for this Hilton Brand?

We are more than a place to stay; we are a place to Stay Inspired. Our job is to discover what inspires our Guests so that we may ensure an experience of a lifetime. Our job is also to discover what motivates and inspires each of us to consistently provide luxury service.

At Conrad, we take the time to understand the wants, needs and desires that make each of our Guests unique. Then we can create a stylish luxury experience that’s uniquely personal, deeply memorable and, above all, smart.

As a Team Member, your goal is to provide the world’s most personal service, tailored to each individual; to deliver service so smart, it allows the Guest to be more focused, more connected, more relaxed.

Making connections is the cornerstone of providing smart luxury service. Our four Service Principles all take root in our ability, as Team Members, to make connections with our Guests.

Staying inspired to live these service principles requires us to:

Consistently apply luxury skills.

Work as a seamless team.

Feel empowered.

Keeping our Guests inspired requires us to help them:

Feel engaged.

Feel at home.

Feel pampered.

Feel special.

You are the face of the brand to our Guests. It is important to understand that of all the people who are a part of the Conrad team, the most important is you.

You determine whether our brand makes that connection with the Guest. Your commitment to caring for each Guest determines whether they want to be at a Conrad hotel—more specifically, at YOUR Conrad hotel.

To represent our brand, you must consistently practice the skills of a leader in luxury.

As a team, we build each other up, and together we learn and grow.

What will I be doing?

As a Catering Sales Manager, you will manage all aspects of Catering Sales operations including social and outdoor catering events. The Catering Sales Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maximise all Outdoor Catering and Social events revenue opportunities (weightage of 80% and 20% respectively)
• Maximize all function venues within the hotel and develop outside catering opportunities through revenue generation activities
• Bring in new accounts for the outdoor catering segment
• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, and manage the departments adherence to achieving that strategy
• Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market
• Organize hotel promotional activities
• Ad hoc projects
• Work closely with F&B Operations & Kitchen team in order to look for new opportunities and ensuring that service standards are delivered or curating new menus as and when required
• Ensure that Delphi standards are adhered by keying in accurate data into the system
• Cross-sell F&B outlets where the opportunity arises
• Performs other duties and responsibilities as assigned or required by the management

What are we looking for?

A Catering Sales Manager, serving Hilton Worldwide Brand hotels and vacations, is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capability
• Excellent organisational and planning skills
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role

What benefits will I receive?

Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.

• Responsible for assisting the HR team with general HR administrative work.
• In charge of the travel arrangements for the management team.

Requirements:

• Degree in Business Administration or equivalent
• At least 2 years of experience in office management procedures and travel management.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1984199