Responsibilities:

• Process, validate, post and record invoices received from clients via KOFAX to SAP.
• Booking of invoice via 3-way match and investigation of differences.
• Process payments to clients according to terms of payment and follow up on payment queries from clients.
• Ensure sales and purchase order prices are aligned with the invoices.
• Perform clients' statement of account reconciliation.
• Collaborate with stakeholders from various departments to resolve discrepancies and address clients’ issues.
• Prepare and issue billings on a timely & accurate basis.
• Account/coding of the billings.
• Preparation of associated monthly reconciliations.
• Monthly follow-up, resolution & closure of payment for the billings with Clients.
• Timely completion of month end activities.
• Balance sheet schedules monthly updates.
• Journal entries preparation and posting.
• To contribute or partake in the implementation of Finance related initiatives.
• Identify opportunities to streamline accounts payable processes and improve efficiency.
• Implement best practices to enhance accuracy and timeliness of invoice processing and payment.

Qualifications:

• Diploma, Advanced/Higher/Graduate Diploma
• Min 3 years of relevant working experience.
• Prior experience in Logistic Industry is an advantage.
• Good working knowledge of SAP ECC & Microsoft Office particularly Advanced Excel will be an advantage.
• Good understanding of accounting standards.
• Possess strong work ethics, good interpersonal and communication (written & oral) skills.
• Good analytical skills, embrace challenges & changes, initiative and have positive working attitude.

Responsibilities:

• Liaise with customers on shipment instructions and booking updates
• Permit declarations and customs clearance
• Coordinate, booking and tracking of Import shipments (Air & Warehouse)
• Handle transportation schedule and operations duties
• Monitor shipment status and update customer and sales team
• Liaise with overseas agents on various requirements and rates
• Prepare necessary documents for internal stakeholders to follow up
• Checking of shipments status
• Perform any ad-hoc duties assigned by superior

Requirements:

• Possess 2-3 years of airfreight experience
• High attention to details
• Able to work well independently
• Working Days: 5.5 days (Sunday / Public Holiday duty, according to work roster)
• Working Hours: 9am - 6pm & 9am - 1pm
• Working Location: 9 Airline Road

• Strategise and create multi-channel marketing plans to deliver on lead generation campaigns for various client accounts.
• Brief, project manage, and oversee the quality of work from a team of performance specialists
• Forecast budget.
• Drive more sophistication in source attribution and performance measurement.
• Understand our target audiences’ behaviours, as well as analyse and segment our existing base, to improve new user acquisition and cross-sell.
• Continually find ways to optimise campaigns and maximise margins.
• Build long-term strategies for user acquisition while managing short-term fulfilment.
• Interact directly with clients for day-to-day operations, building positive relationships with them to facilitate renewal or other business opportunities.
• Responsible for timely billing of clients.

• Ensure materials purchased are according with companies SOP.
• Raise daily PO to Admin Manager for approval.
• Responsible for requisition process for new product, from sourcing, negotiating quotations, renew and discontinue contract with supplier.
• Perform checks on suppliers, DO are received and return to Accounts Department.
• Evaluate supplier core competencies and competitiveness to meet business objectives and achieve sustainable relationships with suppliers.
• Keep all the internal forms and suppliers documents (Vendor File) up to date.
• Daily inventory check.
• Issue PO.
• Update price in system and record to price list file (excel).
• Assist with any ad-hoc duties related to admin & purchasing.

The HR & Operations executive provides efficient, accurate, and timely administrative support to senior management and the business.

Reporting and maintaining data to ensure accuracy and confidence in the integrity of the service provided.

The role is responsible for ensuring all aspects of human resource in-country support are executed following policy and regional legislation, in adherence with local in-country legislation. The executive will support the operation of the business, including procurement and other administrative work.

Your principal accountabilities and other tasks will be carried out in the framework of our valued behaviors:

· Pioneering spirit: You will respond innovatively to our customers’ current and future needs. You will be entrepreneurial and think creatively to solve difficult problems. You will challenge conventional thinking and find better ways.

· Integrity: You will strive to do the right thing. You will treat everyone as you would like to be treated, creating relationships based on trust and fairness. You will collaborate by listening respectfully and speaking honestly.

· Energy: You will go above and beyond, delivering exceptional results to all stakeholders. You will take pride in making a positive impact and making the right decisions quickly.

· Resilience: You will be accountable and courageous and face up to difficult situations. You will be tenacious in the pursuit of the company’s purpose. You will see feedback, you will learn, and you will develop with your team.

At all times you will adhere to, and promote James Fisher and Sons plc's Health, Safety, Environment, and Quality standards in addition to Life Saving Rules

Principal Accountabilities:

· Provision of the full complement of office management services including reception, office management, and administration.

· Coordination of travel, visa, and itinerary requirements.

· Administration and management of new hire and exit process ensuring staff have all appropriate software accesses and equipment to perform their duties.

· Application of claim reimbursement from employees and government agencies including but not limited to NS, childcare, paternity, maternity, training grants, and traineeship.

· Management of employee data and monthly reporting to Global HR

· Liaison with 3rd parties including government agencies, payroll vendors, insurance agents, etc as required to enable smooth operations such that staff are employed within legislative requirements

· Coordination and administration of procurement, receipting, time writing, and finance within the ERP system.

Knowledge, experience, and skills required:

Strong organizational skills with an attention to detail.

Excellent oral and written communicator

Proficient in Microsoft

Team player capable of working independently

Job Responsibilities:

• Consolidate and send manpower supply timesheets from various divisions for approval and payment
• Work closely with the Supervisor and Ops Manager for any other administrative work
• Assist in the hardcopy compilation of company/ Labour Supply Annual Leave form, MC, petty cash, medical claim for Manager’ approval and submit to Human Resource
• Raise allowances and transfer forms and submit to Ops Manager for approval before routing to Human Resource
• Submit internal and external monthly headcount and manhour report
• Assist Ops Manager on any other ad-hoc duties

Job Requirements:

• Minimum GCE ‘O’ level/ITE/Diploma with at least 2 years’ experience in operations administrative with handling timesheets/attendance is a MUST
• Highly independent and meticulous.
• Possess good interpersonal and communication skills

Job Responsibilities:

• Provide excellent customer service to customers.
• Attend to all walk-in enquiries from customers.
• Handle lost-and-found enquiries.
• Handle customers phone call enquiries.
• Ensure customer enquiry are properly addressed and escalate customer complaints to related departments.
• Other ad-hoc customer service related duties as assigned.
• Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others.

Job Requirement:

• Minimum GCE ‘O’ levels and above. Prior 1 – 2 years of working experience in customer service industry would be advantageous.
• Good verbal communication, interpersonal and written skills; with pleasant and positive attitude.
• Computer literacy including Microsoft Office will be an added advantage.
• Working location: Punggol & Pasir Ris interchange.
• Able to commit to shifts.
• 3 / 4 day shift rotation, 7.30am - 8pm.

Go-Ahead Singapore is committed to provide a healthy, safe and secure work environment to all employees. Please visit our website (www.go-aheadsingapore.com) for more details.

Responsibilities:

· Do break bulking for Import Consol Pouch.

· After breakbulk, input shipments record into Master Checklist.

· Segregate documents for Omni and co- loading customers.

· For indirect customers, call to check who is their cargo handling agent.

· Contact forwarder/s to collect document/s for their customers.

· Turnover shipping documents to other forwarders.

· Collect payment and release of cargos to forwarders.

· Update pod for delivered or released cargoes (to forwarder) into system.

· Provide Local Handling Charges upon request.

· Prepare documents for survey.

· To conduct survey at SATS or/ and DNATA.

· Ensure all delivery notes and permits is returned by contractor.

· To load and unload cargo.

· Do billings.

· Any other duties assigned by superior.

· Print all pre- alert from origin.

· Prepare clearance list for Cargotec.

· Declare permit for Air import, Export XO & Bonded warehouse.

· Generate delivery note.

· Prepare delivery list for contractor.

· Break import consol document pouch.

· Input all import shipments data in the master checklist.

· Prepare documents for survey shipment.

· Generate substitute invoice for Lattice shipments.

· Input freight and insurance in WMS system for Lattice shipments.

· Update POD.

· Communicate with internal and external customers.

· Import Billing.

· Submission of cargo manifest declarations to CCN.

· Generate monthly import & export reports to customers.

· Input vendor invoice numbers in EE.

· Generate tax invoice for third party permit declaration.

• Be part of Technical team responsible for maintaining and ensuring the serviceability of all systems and equipment at Inflight Catering Centre (ICC) 1 & 2
• Be technically proficient in all aspects of maintaining, repairing and troubleshooting the full range of ICC systems and equipment (e.g. warehouse systems, material handling and automation systems, refrigeration systems, kitchen equipment, packaging and inspection machines, washing machines, waste management systems, etc.) and other technical related knowledge
• Manage, perform and ensure all maintenance activities and repair works are timely follow-through according to the assignment, maintenance schedule, procedures, checklists, manufacturer recommendation and completed within the timeframe
• Manage, perform and ensure all technical purchase requisition of spare parts, contracts and services are in accordance to the Company policies and follow-through to support the maintenance activities
• Manage, communicate and work professionally with all stakeholders to minimize systems and equipment downtime
• Be proactive in resolving technical faults, contributing initiatives and continuous improvements
• Always observe and follow all Safe Work Procedures and Food Safety requirements
• Always ensure Safe Work environment by housekeeping of all work areas and report any safety hazards immediately
• Perform and support other relevant duties and projects assignments if required

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Services Officer who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Maintaining cashier float, ensure accurate daily report of money received and performs audit balances in accordance to accounting policies and procedures
• Maintaining intimate knowledge of departmental standards and procedures
• Assisting with hotel guest’s check in swiftly and efficiently
• Ensuring all billings are accurate
• Greeting guests in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
• Carrying out hotel guest’s personal and travellers checks transactions and assisting with currency exchange
• Taking ownership and attending to guest’s request of using the service of safety box at all times
• Ensuring all policies and procedures are aligned to OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Logging security incidents and accidents in accordance with hotel requirements
• When on night shift, checking night report, preparing the morning report and preparing all necessary forms for the following day’s guest arrivals
• Be aware of all special promotion procedures and registers and rooms all arrivals according to the hotel’s established procedures

What we need from you

• A minimum qualification in GCE O levels
• At least 1 year of relevant work experience in a hotel front office environment
• Be quick witted and able to adapt in a fast pace environment
• Possess a pleasant personality and have strong interpersonal skills

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Job Description

You will be working in a commercial kitchen preparing inflight meals for airline clients, with the following responsibilities:

• Oversee the operations in Production and Packaging activities
• Monitor the performance of machines/equipment (eg. packaging lines, production lines) and report any malfunction
• Monitor production schedule and ensure timely completion of dishing
• Co-ordinate production and transfer of products between plants
• Organise/participate in time studies relating to shelf-life extension projects
• Use of Warehouse Management System – Infolog for the recording of items received and issued at C2 Plus
• Follow orders in dishing of meals as directed to the quality expected by customers, complying to food safety and hygiene regulations
• Carry out ordering according to load requirements, follow proper stock control and rotation (adhere to FIFO)
• Ensure production staff adhere to HACCP, Medina food safety requirements, and all hygiene procedures • Conduct training of new staff on dishing procedures
• Conduct investigations on discrepancies

Requirements

• Must be able to use PCs and computer systems related to area of work (e.g. Infolog), read computerised worksheets, check and respond to emails when on duty
• Possess good knowledge of food hygiene and food handling procedures
• Possess good decision-making, problem solving, communication and training skills

Responsibilities :-

- Act as QHSE Coordinator and keep the documents of QHSE System of ICO’s respective Countries where he has been appointed.

• Participate in day to day activities pertaining to QHSE and points out the gaps to Management.

• Coordinate the QHSE requirements of Customer to ICO Management, becomes a bridge between and ICO Management for all HSE and HSE Training issues.

• Perform Risk Assessment and Job Safety Assessment at various sites of ICO.

• Perform Activity Monitoring and Internal Audits.

• Establish the optimum way to perform the processes of ICO a t all times and all occasions.

• Become a motivating bridge between Inspectors and ICO Management for achieving the objectives of ICO.

• Help the MR and AMR – for any QHSE issues.

• Report directly to QAM.

Statement Of Purpose (Overall Purpose of Job)

Handling daily operational tasks of the organization.

Major Duties & Responsibilities

(A) Specific :

Accounts Receivable Function

• Issuance of invoices and liaise with the operation team.
• Monitoring the collection and liaising with the customers.
• Receiving the cheques from the customer and issuing the Official Receipt.
• Updating the collection in the system and ensure the accounts are updated.

Accounts Payable Function

• Verifying the invoices, recording them to the system and filing.
• Preparing payment voucher & issuing payment and updating them in the system.
• Checking the reimbursement claims, recording in the system and preparing the payment.
• Checking the Sub-Contractors’ invoices and processing the payment.

(B) General :

• Preparing the reports required, liaising with internal / external auditors.
• Other ad-hoc duties as assigned.

(C) Safety :

• Be aware of Occupational health and Safety Policy.
• Follow the Company safety procedures, rules and regulations.
• Eliminate or reduce hazard at the work place.

Job Requirements

(A) Education, Qualifications & Special Training :

• Diploma or Degree in Accounting.

(B) Knowledge & Skills :

• Microsoft Office Software and good communication skills.
• Experience in Accounting Software will be competitive advantage.

(C) Experience :

• Minimum one year of accounting related experience.

Statement Of Purpose (Overall Purpose of Job)

Handling daily operational tasks of the organization.

Major Duties & Responsibilities

(A) Specific :

Accounts Receivable Function

• Issuance of invoices and liaise with the operation team.
• Monitoring the collection and liaising with the customers.
• Receiving the cheques from the customer and issuing the Official Receipt.
• Updating the collection in the system and ensure the accounts are updated.

Accounts Payable Function

• Verifying the invoices, recording them to the system and filing.
• Preparing payment voucher & issuing payment and updating them in the system.
• Checking the reimbursement claims, recording in the system and preparing the payment.
• Checking the Sub-Contractors’ invoices and processing the payment.

(B) General :

• Preparing the reports required, liaising with internal / external auditors.
• Other ad-hoc duties as assigned.

(C) Safety :

• Be aware of Occupational health and Safety Policy.
• Follow the Company safety procedures, rules and regulations.
• Eliminate or reduce hazard at the work place.

Job Requirements

A) Education, Qualifications & Special Training :

• Diploma or Degree in Accounting.

(B) Knowledge & Skills :

• Microsoft Office Software and good communication skills.
• Experience in Accounting Software will be competitive advantage.

(C) Experience :

• Minimum one year of accounting related experience.

Statement Of Purpose (Overall Purpose of Job)

Handling daily operational tasks of the organization.

Major Duties & Responsibilities

(A) Specific :

Accounts Receivable Function

• Issuance of invoices and liaise with the operation team.
• Monitoring the collection and liaising with the customers.
• Receiving the cheques from the customer and issuing the Official Receipt.
• Updating the collection in the system and ensure the accounts are updated.

Accounts Payable Function

• Verifying the invoices, recording them to the system and filing.
• Preparing payment voucher & issuing payment and updating them in the system.
• Checking the reimbursement claims, recording in the system and preparing the payment.
• Checking the Sub-Contractors’ invoices and processing the payment.

(B) General :

• Preparing the reports required, liaising with internal / external auditors.
• Other ad-hoc duties as assigned.

(C) Safety :

• Be aware of Occupational health and Safety Policy.
• Follow the Company safety procedures, rules and regulations.
• Eliminate or reduce hazard at the work place.

Job Requirements

(A) Education, Qualifications & Special Training :

• Diploma or Degree in Accounting.

(B) Knowledge & Skills :

• Microsoft Office Software and good communication skills.
• Experience in Accounting Software will be competitive advantage.

(C) Experience :

• Minimum one year of accounting related experience.

Play a part in safeguarding the security of Singapore’s air and sea gateways with SATS Auxiliary Police Force!

As a Auxiliary Police Officer (APO), you will provide security services to airlines towards the protection of its fleet and passengers, as well as for other vital installations in Singapore towards the protection of its assets. Deployment sites include Changi Airport, Marina Bay Cruise Centre, SATS premises and other installations.

**Joining Bonus up to $40,000** Terms & Conditions apply

Requirements:

• Minimum 3 'N' level credits (diploma holders may be considered for Sergeant rank)

• Physically fit (APO role has IPPT requirements)

• Normal color vision

• Able to work 3 rotating shift hours

• Position available for Armed officers.

Job Description

• Preparations of import/export documents.

• Work closely with internal operations to meet customer’s requirements.

• Label cargo and arrange delivery/collection.

• Planning and reserving of cargo loading with airlines.

• Other ad-hoc duties as assigned.

Requirements

• Proficiency in Chinese as we need to communicate with our China operation support team.

• Proficiency in MS Office (Word, Excel), we will train you to use Cargo systems.

• Good command of English as we need to liaise with suppliers and customers.

• Be physically fit, able to stand and bend to handle cargo up to 10kg.

Job Responsibilities:

• Assist in daily billing and issuing of invoices to customers
• Verify invoice accuracy
• Attend to any billing queries
• Provide accounting support
• Other duties as assigned by the Manager

Requirements:

• GCE ‘N’/’O’ level or equivalent
• Min 1 year of related experience, preferably in Freight Forwarding/Transportation/Logistics industry.
• Proficient in MS-Office applications
• Prior experience with Cargowise system is a bonus
• Proficient in Basic English
• Organised and meticulous
• Great sense of responsibilities and commitment
• Strong customer relations and interpersonal skills
• Willing to learn
• Team player

Handling of Administrative matters and HR matters.

• Payroll
• Work Pass Application
• Document preparation, data entry and filing
• Update and maintain employees' database (in Excel and infotech)
• Arrange for trainings and appointments
• Renewal of license
• Handle and arrange for new employee and for repatriation.
• Other Ad-hoc jobs assigned

Requirements

• Min 1 yr experience
• Proficient in Microsoft Office software (Compulsory: Words and Excel)
• Effective communication skills, in both English and Mandarin
• Efficiency and accuracy
• Cooperative team member
• Willing to learn

Job Responsibilities:

• Conduct periodic inspections, preventive and corrective maintenance as per schedules
• Supervise contractors to ensure work are carried out in accordance
• Capable in troubleshooting of any electrical and mechanical system
• Attend to enquiries, complaints of breakdown, service request rebiting to building services
• Coordinate and assist the facility supervisor in the daily operation of the Mechanical & Electrical services

Job Requirements:

• Minimum NITEC in Engineering (Mechanical & Electrical/ Building Services/ Facility Management or equivalent)
• At least one year of experience in building maintenance and facilities
• Good knowledge in building, mechanical and electrical systems
• Able to work as a team as well as work independently
• Able to work on a 5.5 days per week (half day Saturday)

APAC Marine Assurance Officer - Job Description

As a Marine Assurance Officer, you are an independent operational adviser, auditor and coach for the Company and vessels on matters related to marine assurance. You provide day-to-day Quality, Healthy and Safety, Security and Environmental (QHSSE) advice and active assistance within the business unit, department, vessel and or project. In this role, you ensure that all onshore and offshore activities are carried out with the highest regard to the health and safety of all personnel involved and the protection of the environment and the prevention of pollution.

Within the role you will advise Vessel Managers, Technical Superintendents and Masters’ on maritime regulations and the interpretation thereof to ensure Flag State and International Maritime compliance. You will advise Purchasers on equipment purchasing for ships to ensure they meet maritime regulations and standards.

You will implement vessel safety rules and practices to promote safety on our vessels, and leading by example towards compliance through a positive and safe attitude & through contributing to the HSSE awareness of all employees by coaching and advice. Develop and implement procedures, standards and guidelines that ensure vessel operations are controlled and performed in a manner that meets Company and regulatory safety and environment requirements.

You are also an important member of the QHSSE department within Fleet Services. Within this team, you will be part of a smaller team with specific tasks to complete. Being a team player and believing in teamwork is essential for these tasks.

When working with Fugro, no two days are the same. On one day, you could be preparing a vessel for an external inspection and on another day, you could be investigating an incident on board another vessel.

Detailed listing of work scope:

• Assist vessel manager in OVID/CMID inspections as requested by clients
• Responsible for arranging vessel ISM, ISPS, MLC, ISO 14001 audits with Class
• Responsible for the implementation and monitoring of drill schedule for assigned vessels
• Conduct vessel visits as required by company integrated management system (IMS)
• Assist in implementation and operation of training program for the fleet of vessels
• Become part of the office emergency response team
• Assist in the implementation and development of new procedures
• Assist in the development of fleet circulars and safety memo’s
• Assist in incident/accident and near miss reporting
• Conduct root cause analysis and incident investigation as per company’s requirement
• Monitor the HSE KPI’s and report on these at the office safety meetings
• Assist with the effective close out of office NCR’s and Observations in timely manner
• Assist with the monitoring and effective close out of vessel raised NCR in timely manner
• Assist with the upkeep of the NCR/Incident/Near Miss tracking lists and necessary close out in timely manner
• Attend any charterers safety meetings, HAZID/HIRA or other matters as designated by DPA and QHSSE Manager
• Assist with the briefing of shipboard senior officers prior to joining the vessel
• Ensure the most up to date legal register, flag circulars and publications including updates on regional and vessel trading/operation areas
• Act as Deputy DPA and Deputy CSO and to support in the completion / submission / implementation and update of SSA / SSP
• Contribute and participate in all QHSSE matter as most appropriate that is in line with the Company’s HSE policy and requirements

Essential

• Academic / higher professional education and / or working level and previous experience as a 2nd officer or higher rank preferably in the offshore industry with Dynamic Positioning experience.
• Onshore experience in a similar role.
• Sound knowledge of International Maritime legislation (ISM, ISPS, MLC, ISO etc.), as well as versed in HSSE regulations.
• You focus on continuous improvement and are HSSE performance driven.
• An excellent communicator (verbally and written) and able to form good working relationships with clients and colleagues at all levels.
• Disciplined, self-motivated and flexible team player.

Desirable:

• You have an Internal Auditor qualification. NEBOSH international diploma or equivalent is preferred.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

Job Description

As a Vetting Officer you support the Vetting Manager in day to day operations and be responsible for the support of vetting process within Fleet Services and Fugro Business Lines Third Party (Chartered) vessels. In this role you liaise with external providers/clients regarding vetting requirements and you ensure service levels are adhered to.

Your role

• You monitor OVID/CMID status of all Fleet Services managed vessels, and make sure inspection processes are administered correctly in the internal database;
• You keep the 3rd party vessel database (VINE) of vetted vessels up to date, and follow up any open corrective/preventive actions;
• You update, check and maintain the OCIMF Vessel Particulars Questionnaires (OVPQ), the IMCA Vessel Particulars (CMID) and the OVID & CMID databases as appropriate in close cooperation with the Marine Assurance Officers;
• You assist with required vetting statistics (Fleet Services & 3rd party vessels) and with the preparation of internal periodical/monthly/quarterly reports for the vetting department;
• You assist in the preparation and data collection for OVMSA audits and for various client bidding questionnaires in close cooperation with the Vetting Manager;
• You handle vetting related and ad-hoc queries.

Your track record

• You have either minimum two (2) years higher technical education i.e. Naval Architect, Naval Engineer or Maritime Education and experience as a certified vessel engineer.
• You have working experience in the maritime industry with minimum three (3) years of sailing experience or minimum three (3) year on shore work experience with the vessel owner/operator in vessel QHSSE and/or technical superintendent position.
• You have good organisation, coordination and time-management skills with a very good attention to detail;
• You are able to interact with a variety of people in varied settings and have excellent communication skills in English (both written and spoken);
• You have the ability to visit vessels, other marine assets and other FS offices when required.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

Tasks & responsibilities

• Handle daily airfreight export operation
• Executing MAWB/HAWB accurately
• Executing of general cargo/dangerous goods/LC/perishable and live animal shipments
• Sending of pre-alerts to shipper and overseas agent
• Ensure cargoes are correctly labelled
• Attend to any terminal requests / amendments to ensure timely uplift
• Attend to customer/overseas agent queries
• Any other tasks as assigned

Qualifications & experience

• Basic Air export knowledge
• DGR certification will be an added advantage

Benefits

• Comprehensive Medical coverage including Outpatient, Dental and Optical coverage

Working Location

• Changi Airfreight Centre

Working Hours

• Monday to Thursday: 11:00 am to 8:00 pm
• Friday: 12:00 pm to 9:00 pm
• Alternate Saturdays: 10:00 am to 2:00 pm

Summary

The Customer Services Officer is responsible for the management of customer requests and for providing assistance to customers at check-in counters. He/she manages flight requests, verifies travel documents and works with other departments to resolve customer issues. To maintain a safe working environment, he/she ensures his/her team adheres to all safety and/or security standards and escalates safety breaches to supervisors and authorities.

The Customer Services Officer demonstrates professional behaviour when responding to passenger complaints and acts as a service ambassador for the organisation. He/she works in shifts to accommodate round-the-clock flight arrivals and departures and is physically strong to assist passengers with lifting of their baggage. Moreover, he/she is detail-oriented, possesses excellent customer service and communication skills and handles passengers with special needs effectively.

Duties and Responsibilities

1) Provide quality customer services

· Manage and control flight requests such as seat selections and meal arrangements

· Service customers at the first-class and premium check-in counters

· Ensure all travel documents, passports and/or visas comply with verification requirements

· Manage and control discrepancies at the gates

· Handle complex customer requests

· Handle complex customer issues regarding irregular flight operations

· Generate finalised passenger manifests Resolve complex service requests regarding automated check-in systems

2) Uphold safety and/or security standards

· Interpret and follow safety and/or security standards for teams in the workplace

· Escalate reports of breaches in safety and/or security standards to relevant authorities

3) Influence organisational development

· Provide on-the-job training to team members on day-to-day tasks

· Act as mentor to team members

Requirements

▪ Minimum GCE 5 “N” levels and above

▪ Minimum 2 years’ experience in passenger handling or equivalent experience

C&B:

• Basic Salary + Monthly Allowances
• AWS
• Annual Salary Increment
• Annual External Training Budget with Paid Training Leave Given
• Excellent Welfare Benefits; Flexi Claims, Progressive Annual Leave & etc
• Permanent position with Long Service Award

Responsibilities:

• Perform daily order processing from customers' requests (from quotation to processing orders)
• Coordinator with outbound processing to Schedule, Liaise Internally, Manage and Resolve with any matters with customers' finished goods
• Coordinate with the various department to ensure smooth operation (required face to face communicate with the production staffs)
• Handle customers face to face regarding ordering or outbound matters.
• Beneficial to have basic accounting knowledge for processing of payment etc.
• Perform any administration duties assigned when required
• Responding to incoming email, phone, mobile platform enquiries
• Be responsible for all correspondences, filing, photocopying, recording, documentation
• Attending team meeting and sharing best practice with colleagues
• Prefer to have candidates with experiences working in Singapore

Requirements:

• Minimum GCE 'N'/'O' level with related working experiences
• Applicant with either similar job duties will have advantages
• Comfortable to work in different multicultural team
• Possess positive working attitude and willingness to learn
• Possess good communication skills (both written and oral) and interpersonal skills as required to handle customers enquiries daily
• Ability to maintain confidentiality
• Able to accept job flexibility and willingness to learn new duties
• Ability to start work with short notice preferred
• Applicants must be willing to work in Changi (Preferably for applicants to stay in East area)
• 5.5days work week with alternate Saturday
• Mon - Fri (8am to 5.30pm); Alternate Sat (8am to 4pm)

For interested candidates, please submit your application to us with your resume stating your contact details, experiences, current and expected salary via APPLY NOW button.

(Only shortlisted candidates will be notified)