• Leading Education Platform in South East Asia
• Attractive Remuneration Package

Responsibilities:

• Deliver lessons in accordance with the teaching and curriculum standards to ensure a high quality of student learning.
• Monitor student progress through holistic assessments of student behaviour and development.
• Establish and maintain good relationships with students and parents; provide regular updates to parents on students performance and progress.
• Create and maintain a safe and conducive learning environment for students.
• Participate in marketing events and open houses as ambassadors of the company, as required.

Requirements:

• Degree in any discipline.
• Entry level welcome - training will be provided.
• Passion for teaching and nurturing young minds.
• Positive, resilient self-starter with strong work ethic.
• Able to work 3 weekdays and both weekends (Saturday and Sunday).

Salary: $4,500 + variable bonus

Working location: Centers island wide available (Will place you to a centre nearest to your home.)

Working Hours: 5 days work week (3 weekdays + 2 weekends)

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Job Responsibilities:

• Prepare menus in collaboration with colleagues
• Ensure adequacy of supplies at the cooking stations
• Prepare ingredients that should be frequently available (vegetables, spices etc.)
• Cook and complete dishes in timely manner
• Able to cook vietnamese cuisine, snackes, spring roll, etc.

Job Requirements:

• Friendly and service oriented
• Able to perform shift; work on weekends and Public Holidays
• Excellent communication and interpersonal skills
• Ensure good hygiene practices and quality control of food and presentation
• Must be able to work in a fast pace environment

Job Description & Requirements

• Listed company
• Day & night shift
• Working location: Pasir Ris

Job Description:

• Operate Crane
• Ensure regular maintenance and carry out daily safety check of the assigned crane, including filling up the crane logbook and lifting logbook as per Ministry of Manpower guidelines.
• Daily routine check before and after operating Crane
• Inspect Crane for defective parts and notifies Supervisor of defects or malfunctionsMotoring crane stability and load weights.
• Ability to lift heavy loads, work in heights.
• Follow operational procedures with due care and diligence.
• Maintain good safety practices.

Requirements:

• Minimum 5 years experience in crane operations.
• Possess valid crane operator license.
• Able to perform shift work when required.
• Willing to work night shift will be a plus.

Job Description:

Provide full spectrum of HR and administrative support for foreign employee.

Responsible for monthly processing and submission of payroll and reports.

Manage the training and development needs of employee and administering the full spectrum of training and course.

Handle work pass applications, renewal and cancellation including arrange for repatriation of workers.

Handle work injury compensation claim.

Any ad-hoc duties as assigned.

Maintain employees’ information, leave records, compensation, health, and medical insurance.

Updating employees' leave entitlement and details from time to time.

Generate payroll a month for employees based on the attendance sheets.

Responsible for the arrangement of recruitment of employees, handling on-boarding and off-boarding of workers, including interviewing, signing of the contract, and updating of hiring ads.

Attend to inquiries from employees and resolve MOM/employee-related issues to ensure smooth support from HR.

Maintain and update the latest HR policies and procedures. Keep up to date on MOM guidelines, webinars from the industry, etc.

Consistently review, suggest, and update HR policies/ processes/ structures to ensure improvisation of the company HR department together with help of other departments.

Requirements:

A minimum of 1 year of HR working experience is needed.

Good interpersonal skills.

Able to speak Mandarin and English to liaise with Mandarin-speaking and English-speaking workers.

Relevant degree in business, human resource management, or other relevant disciplines

Familiar with MOM regulations.

Proficiency in Microsoft Office suite of products.

Excellent work ethic, and able to maintain high level of confidentiality in all areas of work responsibilities.

Experience in the construction industry is preferred.

Job Description

Assist Operations Manager in supervising daily operations of organization.

Supervise operations team to ensure operational excellence and excellent customer services.

Assist Prepare project budget and cash flow projection.

Monthly report on cost and operation result

Perform full spectrum of contracts administration including quotation, costing, tenders and contract documentation.

Provide assistance and support on contractual issues and claim

Assist in implementation of new procedures and features to enhance the workflow of the department.

Requirements

Minimum Diploma holder with at least 2 years full time working experience

Must be able to converse in English and Mandarin to liaise with mandarin-speaking employees and customers

Can do overtime when necessary.

Shall be contactable by means of hand phone at any time of the day (i.e. 24 hours a day, for every day, including Sundays and Public Holidays) throughout the period of the engagement.

Proficient in Microsoft Office applications such as MS Word and Excel

Good communication and interpersonal skills

Ability to multi-task and manage ad-hoc projects in a fast-paced environment

Independent, responsible, organized and able to work under pressure.

Experience in Construction Industry will be highly advantageous.

Responsibilities

· Contract preparation for sessional academic staff

· Payment for sessional staff.

· Assist in the recruitment of sessional Staff.

· Assist in the on-boarding/orientation process for full-time/sessional staff.

· Maintain an up to date register/database of sessional lecturers/tutors/supervisors.

· Provide support and assistance on relevant statutory compliance requirements.

· Implementation of the full range of general HR administration.

Key selection criteria

· Relevant tertiary qualifications

· Proficient in MS Office with strong Excel skills

· Contract preparation and payroll experience mandatory

· Relevant education industry experience with high degree of detailed and repetitive work advantageous

· Strong interpersonal, collaboration and communication skills

· Mature, trustworthy, discreet and confidence inspiring

· Able to multitask and deliver results within a set timeframe

· High initiative and energy levels

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidates should have a strong analytical mind, possess excellent skills and knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Responsibilities:

· Provide full spectrum of HR support on all HR operations and office administration

· Liaise with Ministry of Manpower on application/renewal/issuance/cancellation of relevant work passes

· Prepare employment letter and follow-up on probation for new hires

· Conduct staff orientation for new hires

· Maintain up-to-date personal data in HR database

· Coordinate and facilitate staff trainings

· Leave administration and manage staff NS, childcare, maternity leave claim

· In charge of Company Insurance renewal

· Partner with relevant department on ad-hoc projects as assigned periodically such as reviewing benefits packages, performance management, KPI, HR processes, Company Handbook and ISO system.

· To assist in other HR office administrative functions and any other duties as assigned.

· Handle payroll related matters.

Requirements:

· Diploma/Degree in HR or related field

· At least 1-2 years of relevant experience in HR

· Good interpersonal and communication skills. Able to communicate with all levels.

· Initiative with good working knowledge of MS Office

· Meticulous and conscientious in handling confidential information

· Working hours: 9am to 6pm, Monday to Friday

Interested candidates, please click on the “Apply Now” button.

We regret that only shortlisted candidates will be notified.

Job description

Summary Benefit :
• Salary : Basic Up to $2800
• Great working environment with good benefits
Responsibilities :
• WP processing (Application, Renewal, Cancellation)
• Sourcing & liaise with recruiter for company's vacant & arrange for interview
• Onboarding & offboarding for employees
• Responsible for staff's benefits and resolve on grievance arise
• P-File Management
• Perform HR administrative record
• Manage regulatory legislation and communicate with the authorities; e.g. attending to Governmental Agencies survey
• Any other ad-hoc duties assigned by Director and section heads

Key Responsibilities

• Requirements Analysis & Elicitation.
• Responsible to identify and define detailed functional specifications based on the business requirements document.
• Analyze and document the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation.
• Monitor and manage risks /issues related to requirements and scope-creep.
• Team Collaboration.
• Participate in transitioning the requirements to the designers, and ensure a clear and complete understanding of the requirements.
• Facilitate / provide “Train-the-Trainer” on application enhancements.
• Facilitate / provide “Train-the-Trainer” on application enhancements
• Maintain up-to-date knowledge base related to application features and processes (subject matter expertise).
• Testing & Scope Management.
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request).
• Perform impact assessment and estimation for Project Change Request.
• Good knowledge in financial services policies, procedures, products and industry practices.
• Strong negotiation skills.
• Good team player with excellent interpersonal and communication skills.
• Strong working knowledge of relevant applications and development life cycles.

Key Requirements

Mandatory:

• 7-9 years experience in Business Analysis.
• 5 years experience in Digital Channels and in transaction banking.
• Understanding of Technology but no need to have coding experience.
• Capturing, analyzing and eliciting business Requirements: Elaborating JIRA stories.
• Agile product development experience.

Nice to have:

• Detailed Knowledge in how Payments work in Indonesia vs Singapore (regulatory too).
• Knowledge of features offered by competitors.
• Knowledge of Technology trends eg. how does a digital bank approach digital channels.
• API /WAM experience.

Personal Qualities:

• Articulate well. Clarity in analyzing and writing business requirements.
• Not an order taker, able to push back complex build needs and offer alternate solutions.
• A great team player. Collaborate and communicate well with the other BAs.
• Strong analytical and problem solving skills.
• Strong presentation and meeting skills.
• Proactive and has initiative to thrive in a fast paced environment to deliver and meet deadlines,
• Highly resourceful and self-motivated.

Responsibilities:

Our team is part of the core-banking group and is responsible for gathering requirement from other teams for their statement, letter and reports, and then designing and developing end to end batch processing along with the templates.

Key job objectives is:

· Plan, coordinate, install, develop, implement and maintain various software applications and organizational information systems.

· Development, Unit Test, SIT and UAT deployment and support, Production Deployment and Post Implementation Support.

· Provide L3 support for related production issue(fix, test and deploy)

· Can develop and maintain simple or complex templates using EngageOne Designer software.

· Can develop or maintain PCE scripts using DOC1PCE programming language.

· Clearly and regularly communicate with business stakeholders and technical support colleagues

· Design and update software database/tables. This includes, but is not limited to: Software Applications, Data Communication Processes and User Interfaces

· Test, maintain and recommend software improvements to ensure strong functionality and optimization

· Independently install, customize and integrate software packages and programs

· Facilitate root cause analysis of system issues

· Work with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

· Identify ideas to improve system performance and impact availability

· Resolve complex technical design issues

· Development of technical specifications and plans

· Analyse user requirements and convert requirements to design documents

· Make good technical decisions that provide solutions to business challenges

· Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues

· Compile timely, comprehensive and accurate documentation and or reports as requested

· Possess up-to-date knowledge of technological developments in the industry

· Communicate effectively and professionally in all forms of communication with internal and external customers

· Possess strong problem solving and decision making skills while using good judgment

· Multi-task and change from one task to another without loss of efficiency or composure.

Requirements:

· Overall experience in IT and Banking of at least 8 years.

· At least 3+ years’ experience in Pitney Bowes Software applications such as EngageOne Designer , PCE scripting and Vault.

· Has basic knowledge on end-to-end Customer Communication Management solution (from template design up to output management)

· Good analytical and problem solving skills – ability to translate functional specifications to technological solutions

· Banking domain exposure is preferred.

· Full SDLC exposure including application support.

· Relevant experience in software development using Java and its associated technology stacks like Spring framework.

· Web application development experience including UI technologies like Angular JS.

· Strong knowledge of Linux/Unix System having experience in designing and writing end to end batch processes using shell scripting.

· Working knowledge of Oracle database and PLSQL.

Key Domain/ Technical Skills:

· Unix/Linux, Shell Scripting, Java, Spring & Oracle.

• Leading firm in building management and consultancy services
• Headquartered in Singapore with 12 overseas offices
• Attractive Remuneration Package

Responsibilities:

• Provide management and maintainence services for the client.
• Carrying out daily works in the building including inspection, implement improvement works and attending to tenants' feedback.
• Supervise contractors/technicians to ensure they complete repair and maintenance work accordingly to timelines and standards.
• Identify, troubleshoot problems & provide professional advice to the management team on all facilities and building matters.
• Devise pro-active measures to improve building maintenance standards and efficiency and regularly review Standard Operating Procedures (SOPs) and ensure full compliance to regulatory requirements.

Requirements:

• Minimum Diploma in Facilities Management or Building Services or Mechanical and Electrical Engineering.
• Minimum 2 years of relevant experience.
• Candidates with Fire Safety Manager certification has an advantage.

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

• Leading firm in building management and consultancy services
• Headquartered in Singapore with 12 overseas offices
• Attractive Remuneration Package

Responsibilities:

• Assist the Building Manager to supervise the operations team in managing the overall operation, maintenance and upkeep of the property and facilities.
• Handle building's matters relating to assets enhancement, supervision of contractors, liaison with clients and facilities operation.
• Attend to feedback and service requests from clients and liaise with contractors on all maintenance matters.
• Present during performance auditing and render assistance to facilitate the completion of the performance auditing of the past inspection.
• Compile, collate and analyze operational data and reports for continuous improvement.

Requirements:

• Diploma in Real Estate Business/Facilities Management /Project and Facilities Management /Engineering or equivalent
• Minimum 3 years of relevant experience in managing high rise building.
• Pro-active, independent, able to work with minimal supervision and perform under pressure
• Good communication and interpersonal skills

Working Hours: Mon - Fri (8.00am-6pm)

Working Location: ICA Building

Salary: Up to $5,000 + mobile allowance + AWS + variable bonus

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

• Leading firm in building management and consultancy services
• Headquartered in Singapore with 12 overseas offices
• Attractive Remuneration Package

Responsibilities:

• Scheduling preventative maintenance, pest control, horticulture, security management etc
• Investigate, check and analyse reported breakdowns & faults to determine their cause for the prevention of future occurrences.
• Supervise contractors to carry out maintenance work to ensure that the upkeep and the Site is maintained to meet the service standard.
• Have experience in water tank cleaning and annual power shut down (familiar with the steps-by-steps procedure)
• Strong in hard FM services such as M&E and able to work independently.

Requirements:

• Diploma in Real Estate Business/Facilities Management /Project and Facilities Management /Engineering or equivalent
• Minimum 3 years of relevant experience
• Able to work under pressure and meet tight deadlines
• Must have valid Fire Safety Manager certification and a practicing FSM

Working Hours: Mon - Fri (8.30am-6pm)

Working Location: Orchard

Salary: Up to $4,000 + mobile allowance + FSM Allowance

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

• Leading firm in building management and consultancy services
• Headquartered in Singapore with 12 overseas offices
• Attractive Remuneration Package

Responsibilities:

• Lead the operations team in managing the overall operation, maintenance and upkeep of the property and facilities.
• Supervise a team of contractors in carrying out planned and ad-hoc maintenance work.
• Manage building’s facilities including but not limited to assets enhancement, supervision of contractors, liaison with clients and facilities operations.
• Attend to feedback and service requests from clients and liaise with contractors on all maintenance matters
• Compile, collate and analyze operational data and reports for continuous improvement.
• Possess fire safety knowledge and the ability to conduct fire and emergency drill.
• Other ad-hoc duties assigned by supervisors / clients.

Requirements:

• Diploma or Degree in Real Estate Business/Facilities Management /Project and Facilities Management /Engineering or equivalent
• Minimum 5 years of working experience in facilities management.
• Candidates with working experience in China will have an advantage.
• Willing to work and station in Shanghai, China.
• Dynamic, enthusiastic, reliable and able to command the respect of his subordinates.
• Possess good communication skills and be able to liaise with different levels of people.

Working Hours: Mon - Fri (8.30am-6pm)

Working Location: Shanghai, China

Salary: Up to $8,000

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

• Listed Company On The SGX
• Award Winning Healthcare Company

Responsibilities:

• Deliver high standard of customer service to prospects and existing clients.
• Provide support on pre and post sales related enquiries (products and service) through various customer touch-points (calls, emails and website enquiries)
• Resolve customers' feedback and complaints promptly.
• Manage post sales service-related matters for existing clients.
• Instill customer loyalty and retention through outbound service calls.

Requirements:

• Diploma in any discipline
• Min 1 year of customer service / call center experience
• Passion for service and possess excellent communication skills and telephone etiquette
• Team player with a positive attitude and great interpersonal skills
• Candidates with more experience will be considered for a Senior role

Working Location: Yishun

Working Hours: 9am - 6pm

Salary: Up to $3,200

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

We are looking for a trustworthy, take-charge individual to join our growing business as a site supervisor. The role of a site supervisor has broad responsibilities, from managing staff and overseeing projects, to maintaining safety protocols and implementing site procedures. Our ideal candidate is experienced, responsible, and team-focused.

Job Requirements

• Years of prior experience in managerial or supervisory roles
• Reading comprehension of technical documents
• Excellent written and spoken communication skills
• Exemplary analytic problem-solving and troubleshooting skills
• Proven leadership skills with a large and diverse workforce.

• Leading firm in building management and consultancy services
• Headquartered in Singapore with 12 overseas offices
• Attractive Remuneration Package

Responsibilities:

• Working in a team to manage daily estate works in the Town Council.
• Involve in inspection of horticultural works, upgrading building projects and building maintenance issues.
• Liaising with contractors and attending to improvement works and feedback from the customers.
• In addition, you are required participate in various meetings with the customers and assist the Property Managers in management reporting as required by the customers.

Requirements:

• Min Diploma in Real Estate for Business / Facilities Management for Business / Intelligent Building Technology / Green Building & Sustainability / Building Services / Civil / Structural / Mechanical / Electrical Engineering
• No experience needed! (Training will be provided)
• Good communication, interpersonal and organization skills

Working hours : 5.25 days work week (8.30am - 5.30pm) Alt half day Saturday

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

• Leading building management company
• Headquartered in Singapore with 12 overseas offices
• Attractive Remuneration Package

Responsibilities:

• Assist in guiding the team of Property Officers for all the estate management matters of a Division to effectively carry out the functions and duties of the Town Council.
• Involve in inspection of horticultural works, upgrading building projects and building maintenance issues.
• Liaising with contractors and attending to improvement works and feedback from the customers.
• Establish close partnership with relevant agencies and grassroots organizations to achieve the vision and mission of the Town Council.
• Reporting to the Property Manager.

Requirements:

• Diploma or Degree in Real Estate for Business / Facilities Management for Business / Intelligent Building Technology / Green Building & Sustainability / Building Services / Civil / Structural / Mechanical / Electrical Engineering
• No experience needed! (Training will be provided)
• Good communication, interpersonal and organization skills

Salary: $2,800 - $4,000

Working hours : 5.25 days work week (8.30am - 5.30pm) Alt half day Saturday (8.30am-12.30pm)

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

We seek a full-time or part-time logistics clerk to maintain customer records and manage delivery documentation at Jurong Port. The role will involve updating customer data, verifying delivery weights, and handling delivery documents.

No prior experience is required. As long as you can speak basic English, have some computer knowledge, and live near Jurong, we encourage you to apply. If you are a retiree looking for flexible hours, you are also welcome to apply for this position.

Full time (9-6 pm)- 2 off days/week

Part-time - Timing to be negotiated $10/hour

• Maintain accurate customer records in the computer system.
• Retrieve and input order details after weighing the loaded truck.
• Record the weight and ensure customer order details are accurate in the Delivery Order.
• Print and issue the Delivery Order.
• Ensure that all scheduled deliveries for the day are completed as planned.
• Collaborate with the operations team, including truck drivers and construction site personnel, to facilitate efficient deliveries.

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

Salary Range: $4,000 to $4,600 (Depending on experience)

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus
• Merit increment

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

He/she is expected to:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Leading ongoing reviews of business processes and developing optimization strategies.
• Conducting meetings and presentations to share ideas and findings
• Performing requirements analysis and user testing
• Documenting and communicating the results of your efforts
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with internal stakeholders, technology team and management staff to achieve desired results of business and user needs
• Conduct business process modelling and generate applicable scenarios for the technology functionality testing team
• Plan, execute, and oversee IT projects from inception to completion, ensuring projects are delivered on time, within scope, and within budget.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Collaborate with cross-functional teams, including vendors, business units, marcom, and stakeholders, to ensure project goals and objectives are met.
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure project success.
• Conduct regular project status meetings, providing updates to senior management and stakeholders.
• Manage project documentation, including requirements, specifications, and user manuals.
• Serving as a liaison between stakeholders and users
• Able to translate requirements with technical team and vendors
• Carries analytical, conceptual, and agile way of thinking skills
• Strong communication and storytelling skills to work closely with stakeholders to determine acceptable solutions.
• Excellent planning, organizational, and time management skills
• Any other task as assigned

Requirements:

• Proven experience as a Business Analyst or in a similar role.
• Preferred to have project management experience.
• Strong knowledge of business process management and optimization.
• Excellent communication and interpersonal skills.
• Proficiency in requirements analysis, documentation, and user testing.
• Strong analytical and problem-solving abilities.
• Ability to work effectively with cross-functional teams and stakeholders.
• Experience with business process modeling and generating scenarios for testing.
• Familiarity with CRM systems and operational support activities.
• Exceptional planning, organizational, and time management skills.
• Proficiency in using project management and business analysis tools.
• Experience with Edutech platforms will be a plus.
• PMP (Project Management Professional) certification is preferred.

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus
• Merit increment

Salary Range: $3,500 to $4,000 (Depending on experience)

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

Key Responsibilities:

Helpdesk Support:

• Provide first-level support through Freshdesk, ensuring timely and effective resolution of customer inquiries and technical issues.
• Troubleshoot and resolve system and CRM-related problems.
• Escalate complex issues to relevant technical teams when necessary.

Customer Service:

• Act as the front-line representative for customer interactions, ensuring a positive experience.
• Address customer concerns and provide solutions in a professional and courteous manner.
• Maintain up-to-date knowledge of our products and services to assist customers effectively.

Operational Support:

• Support operations within the technical business units, ensuring smooth workflows and processes.
• Assist with the implementation and maintenance of system and CRM tools.
• Collaborate with technical teams to understand operational requirements and provide necessary support.

Administrative Duties:

• Perform general administrative tasks, including documentation, reporting, and scheduling.
• Manage and organize records and databases related to customer support and operations.
• Assist in the preparation of reports and presentations for management.

Collaboration and Product Enhancement:

• Partner with business units to identify areas for product improvement and enhancement.
• Provide feedback and insights from customer interactions to help refine products and services.
• Participate in team meetings and contribute to discussions on product development and innovation.

Requirements:

Experience:

• Minimum of 2 years experience in a helpdesk support role.
• Proven experience with Freshdesk and CRM systems preferred.

Skills:

• Strong customer service orientation with excellent communication and interpersonal skills.
• Proficiency in troubleshooting and problem-solving.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

About the role:

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

Salary Range: $4,800 to $5,200 (Depending on experience)

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus
• Merit increment

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

Purpose of Role:

The IT Projects and Operations Manager is responsible for leading and overseeing the day to day technology operations and project application deliveries.

The main responsibility is to ensure that all project management, deliverables and supported operational work including applications and productivity tools are met with the business objectives.

Role Responsibilities:

• Overall in charge of entire project landscape of application projects and operational management.
• Accountable for the day to day organisational technology productivity and ensuring end to end service delivery and management.
• Provide strategies and lead implementation for the efficient management of IT project operations.
• Manage team’s project and operational day to day activities
• Oversee incident, problem, and change management and production readiness for new environments
• Ensure the level of service to customers/clients, availability metrics, analyse trends, and determine appropriate actions where applicable.
• Incident Management: delivery of 24x7 high performance service, reduction of incidents (zero incident strategy), minimize recovery times.
• Problem Management: structural resolution of incidents by delivering final fix based on RCA, leverage the problem management globally, reduce investigation time, drive improvement plans.
• Oversee the operations/ support/management of products/systems/ applications/services in meeting business objectives/ goals.
• Manage related IT procurements, assets and audits
• Oversee vendor relationships; ensure timely/accurate communication and resolution of issues
• Ensure compliance with well-defined enterprise technology delivery practices and standards and project management disciplines.

Requirements:

• Relevant experience in Enterprise Application Project Management Experience
• Have manage teams and carries a strong leadership mantle.
• Familiar with platform based large-scale IT ecosystems.
• Good technical knowledge in software applications
• Experience in handling project schedules, budgeting, delivery and management
• Strong vendor and internal stakeholders management skills
• Demonstrate experience in project life cycles
• Self-driven and motivated
• Possess analytical mindset
• Working knowledge of Agile, DevOps methodology and tools
• PMP and ITIL Certification preferred
• Familiar with Jira knowledge management platform is preferred
• Familiar with EduTech is an advantage

Accounting

• Manage month-end and year-end accounting close procedures (GL, AP, AR, Balance sheet reconciliations, Financial analysis & commentaries, etc)
• Lead annual financial forecast preparation and reviews
• Ensure compliance with local accounting standard, as well as internal financial control standards
• Manage treasury and cash management functions.
• Maintain internal control over accounting records, payments, accruals and receipts
• Prepare service fee and other billings to inter-companies.
• Prepare financial reports for statutory auditing, tax filling and other regulatory requirements.
• Liaise with internal and external auditors, tax advisors and regulators.
• Participate in ad hoc projects and responsibilities as assigned
• Submit CPF contribution
• Handle local staff and Foreign Workers' payroll

Admin

• Apply Renew & Issue of work permit. Arrange SOC & required courses for the workers
• Dormitory check in & check out
• Update staff & workers leave application
• Answer and direct phone calls.
• Distribute and mailing documents.
• Develop and maintain a filling system
• Update and maintain office policies, procedures, insurance and contact list.
• Maintain office supplies.
• Provide general support to visitors.
• Ad hoc duties assigned by the Management

Requirements:

• Minimum 3 years of relevant working experiences.
• Able to work independently.
• Able to start work immediately.
• Strong proficiency in excel
• Meticulous, detailed, independent as well as a team player

Responsibilities

• Deliver a variety of spa treatments.
• Maintain cleanliness and presentation of therapy rooms, equipment, as well as inventory of products.
• Acknowledge and respond to relevant customer queries, needs and expectations.
• Suggest and promote retail products or additional services.
• Uphold hygiene standards and follow health and safety regulations.
• Provide assistance in running of spa workshops.
• Assist in all reception duties as and when required.

Key Requirements

• Proven work experience as a Spa Therapist
• Hands on experience in massage techniques and face therapies
• Fluent in English (spoken and written)
• Good communication and customer service skills
• Positive attitude
• Basic level computer skills

Key Responsibilities

• Requirements Analysis & Elicitation.
• Responsible to identify and define detailed functional specifications based on the business requirements document.
• Analyze and document the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation.
• Monitor and manage risks /issues related to requirements and scope-creep.
• Team Collaboration.
• Participate in transitioning the requirements to the designers, and ensure a clear and complete understanding of the requirements.
• Facilitate / provide “Train-the-Trainer” on application enhancements.
• Facilitate / provide “Train-the-Trainer” on application enhancements
• Maintain up-to-date knowledge base related to application features and processes (subject matter expertise).
• Testing & Scope Management.
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request).
• Perform impact assessment and estimation for Project Change Request.
• Good knowledge in financial services policies, procedures, products and industry practices.
• Strong negotiation skills.
• Good team player with excellent interpersonal and communication skills.
• Strong working knowledge of relevant applications and development life cycles.

Key Requirements

Mandatory:

• 7-9 years experience in Business Analysis.
• 5 years experience in Digital Channels and in transaction banking.
• Understanding of Technology but no need to have coding experience.
• Capturing, analyzing and eliciting business Requirements: Elaborating JIRA stories.
• Agile product development experience.

Nice to have:

• Detailed Knowledge in how Payments work in Indonesia vs Singapore (regulatory too).
• Knowledge of features offered by competitors.
• Knowledge of Technology trends eg. how does a digital bank approach digital channels.
• API /WAM experience.

Personal Qualities:

• Articulate well. Clarity in analyzing and writing business requirements.
• Not an order taker, able to push back complex build needs and offer alternate solutions.
• A great team player. Collaborate and communicate well with the other BAs.
• Strong analytical and problem solving skills.
• Strong presentation and meeting skills.
• Proactive and has initiative to thrive in a fast paced environment to deliver and meet deadlines,
• Highly resourceful and self-motivated.