Job Description

• Delivery of fruits and vegetables according to assignment schedule
• Other duties assigned by managers
• Support overtime when required
• Ensure all the deliveries are conducted in safe and service orientated manner
• Regular maintenance of vehicle
• Any other ad-hoc duties assigned
• Meticulous and ability to complete tasks within deadline
• loading and unloading company products in safely manner

Requirements

• Class 3/4 license
• Understand and read instructions in English or Mandarin.
• Must be physically fit
• Able to work independently
• Able to work on weekends

This position provides support in many broad areas of the entire Human Resources (HR) functions at Post. The position assists with Locally Employed (LE) staff services, and American services including but not limited to providing all aspects of administrative support to the HR team members. The position has regular routine communication with external contacts in Singapore government agencies and private sector companies, responds to inquiries and handles official communications on a variety of HR functions and subject matter. This position does not have any supervisory responsibilities.

Requirements:
All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item in their application. Failure to do so may result in a determination that the applicant is not qualified.

• Minimum two years of full-time post-secondary study in business management and/or human resource management (or the equivalent hours spread across a part-time study period) at college or university, AND at least two (2) years of experience in human resources is required; OR
• Completion of secondary school or high school education, AND at least four (4) years of experience in human resources is required.
• Must have fluent, strong English oral and writing skills.
• Excellent customer service skills required.
• Must have pleasant personality, be courteous, tactful, and effective in dealing with both American and local employees.
• Must have strong organizational and time management skills.
• Must be able to draft error free correspondence.
• Competence in Microsoft Word, Excel, Outlook, and SharePoint required.

Additional job details can be requested by emailing [email protected]

Please note:

• Emailed applications are no longer accepted.
• To maintain an open and fair recruitment process, the U.S. Embassy only accepts applications that are completed in full and submitted via the Electronic Recruitment Application (ERA) website: https://erajobs.state.gov/dos-era/sgp/vacancysearch/searchVacancies.hms
• To apply for the above position: Please complete the on-line ERA form and upload any supporting documents (including educational certificates and/or transcripts related to the position requirements state above) using this site https://erajobs.state.gov/dos-era/sgp/vacancysearch/searchVacancies.hms by November 18, 2024.

Only shortlisted candidates will be notified. Thank you for your interest in U.S. Embassy Singapore.

Responsibilities:

Supporting HRBP

• To provide HR Business partnering support to the assigned schools and departments in HR matters and issues.
• To effectively utilise HR information systems and databases to record, update and effectively utilize employee data.
• To provide excellent customer service in responding to enquiries to drive on-time and practical solutions.
• To maintain employee data and files, ensuring they are well organised and up-to-date.
• To support the performance management process, including working with Line Managers and Principals in the collation, analysis and implementation of data and results to drive a high performance culture.

Recruitment and Selection

• To provide support and input to the recruitment process, including application assessment, shortlisting and selection, and onwards to the onboarding and induction of new staff.
• To provide support in recruitment administration, including screening applications and assisting with the organising of interviews and liaising with candidates.
• To liaise with individuals and external organisations, both in Singapore and abroad, to verify candidate references and qualifications.
• To use external online sites such as Job Portals, the Jobs Bank to advertise and manage vacancies.

General HR Administration

• To assist in the organising and administration for learning and development activities and administer the training grant applications across the schools in EtonHouse.
• To Liaise with the Ministry of Manpower (MOM) on employment pass / S-Pass and work permit applications and renewals as required.
• To assist in the organising of staff events in the company.

Requirements:

• Diploma in Human Resource or its equivalent
• Minimum 2 years of working experience in HR related role
• Conversant with the Singapore Employment Act and a good understanding of general HR practices will be an added advantage
• Excellent verbal and written communication skills
• Good team player
• Exhibit our Core Values: Collaborative, Life-Long Learner, Open-Minded, Respectful, Passionate

Job Summary:

The Vice President of Human Resources is responsible for leading and overseeing all human resource functions within the organization in Asia Pacific. This includes talent acquisition, employee relations, compensation and benefits, training and development, and HR compliance. The VP of HR serves as a strategic business partner to the executive team, providing HR expertise and solutions to support the company's overall objectives, and work with APAC team to build a high performance and engaging culture.

Key Responsibilities:

• Develop and implement effective human resource strategies, policies, and programs to attract, retain, and develop top talent to enable LEAP 28 and APA business plan.
• Drive the culture change and organizational effectiveness; oversee the full employee lifecycle including recruitment, onboarding, performance management, learning & development, and offboarding.
• Lead HR team and ensure efficient and effective delivery of HR services across the organization
• Serve as a trusted advisor to executives on people-related matters and organizational effectiveness
• Analyze HR data and metrics to identify trends, opportunities, and risks, and make data-driven recommendations
• Ensure compliance with all applicable labor laws, regulations, and company policies
• Collaborate cross-functionally to align HR initiatives with the company's business goals
• Stay up-to-date on industry best practices and emerging HR trends

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 10+ years of progressive experience in human resources, with at least 5 years in a senior leadership role
• Proven track record of developing and implementing successful HR strategies and programs
• Excellent communication, interpersonal, and problem-solving skills
• Strong business acumen and ability to align HR with overall organizational objectives
• Proficient in HR data analysis and using HR information systems
• Certification as a SHRM-SCP or SPHR preferred

This job description provides a high-level overview of the key responsibilities and qualifications for a Vice President of Human Resources role. The specific details may vary depending on the organization and its unique HR needs.

The candidate or application must be familiar with WP application on authority portal, procedure, requirement and other scope related to WP holder. Able to communicate with dormitory provider and handle all other foreign worker related issue such as insurance and medical. The candidate also will involve all the work pass payroll and other expenses.

• Must have a diploma or bachelor degree with 5 years of experience.
• Must have knowledge in ms office and other basic computer skills.
• Willing to work on weekends and public holidays.
• Need to prepare the invoice nd project proposals for the new projects.
• Will be liasing wth the clients and coordinate with the authorities for the necessary paper work.
• Will ne scheduling the daily work process and will be incharge for the deployment of the team.
• Assist project manager to liaise with main con site personnel to solve problem on site for ongoing projects.
• Attend site meeting on behalf of the project manager when necessary
• Lead a team of installers on site to ensure the timely handover and the safety protocols
• Conduct training on the fabrication and installation works for the new workers
• Attend site survey for the new projects

Job Description

• Full spectrum of talent acquisition processes including but not limited to liaising with recruitment agencies, hiring managers and candidates, ensure recruitment documents are in order, job posting, screening of CVs, interview arrangement, etc.
• Manage employee onboarding and offboarding processes, including preparing employment contracts, conducting orientation sessions, and coordinating exit interviews.
• Manage day-to-day HR activities, including maintaining employee records and preparing HR-related documents.
• Reviewing employee timesheets to ensure accuracy and completeness which involves checking for correct clock-in and out and overtime hours. Comparing timesheets against the system clock in/out and update the system to reflect the correct information.
• Managing for CoreTrade Certification for foreign worker levy concession.
• Facilitate sourcing of new courses, processing training applications and ensure approval before submission.
• Responsible for work pass applications
• Administer Leave, deductions and claims for workers.

Requirements for Position

• Strong interpersonal and communication skills, with the ability to build rapport and maintain positive relationships at all levels of the organization.
• Detail-oriented, organized, and able to handle multiple tasks effectively.
• Familiar with MOM regulations and HR practices
• Experience in payroll implementation will be an added advantage

Qualifications and Experience

• Education: Minimum a Diploma in Human Resource or related discipline.
• Experience: 3 years of proven experience in construction industry

Responsibilities:

* Manage all HR administration process.

* Handle recruitment process. Shortlist potential candidates and arrange for interview sessions.

* Administer work pass applications & renewals.

* Maintain leave and medical claim records.

* Responsible for payroll processing.

* Have a good understanding of HR practices in accordance to legislative requirements (Eg, CPF, IRAS & FWL, MOM) for Singapore.

* In charge of company's insurance matters such as renewal and claims.

* Handle issuing and manage inventory of uniforms and name tags.

Requirements:

1. Diploma in Human Resource/Business Management/Public Communication. Relevant professional certificate in related areas will be considered.
2. At least 5 years of working experience as HR generalist role.
3. Familiar with Singapore’s Employment Act and MOM regulations.
4. Possess good English verbal and written communication skills.
5. Able to work independently with minimal guidance.
6. Proper time management skills with the ability to multi-task while meeting deadlines.
7. Any other ad-hoc administrative duties as assigned.
8. Able to converse in basic Mandarin to communicate with non-English speaking staffs
9. F & B industry experience preferred but not mandatory.
10. Experience in managing Info-Tech Cloud HR System.

Staff Remuneration:

• Annual Wage Scheme (AWS) Annual / Childcare / Paternity / Maternity Leave / Medical & Hospitalisation Benefit
• Refer a Friend Monetary Scheme
• Newborn Baby Gift
• Yearly Birthday Gift
• Staff discounts

chef is tasked with ensuring the kitchen runs smoothly, preparing food and sauces, and assisting head chefs with service. Candidates for this role need to be comfortable working in a fast-paced and often stressful work environment. They also need passion and enthusiasm for what they do. This is a full-time job and the hours are typically long, with weekend and evening work quite common. Work is usually performed in a well-lit industrial kitchen and in close quarters with colleagues. A role as a lead line cook would suit people who are passionate about cooking, enjoy a challenge, and like working as part of a team.

Key Responsibilities:

- To support product merchandising and stock replenishment at various locations.

- set up(early morning) and set down (at night) for counter/atrium activities at some period.
- arrange working schedule for promoter.

- Submit picking list to warehouse.
- Ad-hoc duties as assigned.

Requirements

- Relevant work experience is preferred but not necessary.

- Physically fit to support product merchandising and stock replenishment at the stores.

- Able to start work Immediately / short notice.

- 5.5 day work week

Benefits:
- Mobile Phone Allowance

- Transport allowance
- Attractive Commission Scheme
- Annual & Medical Leave Benefits

chef is tasked with ensuring the kitchen runs smoothly, preparing food and sauces, and assisting head chefs with service. Candidates for this role need to be comfortable working in a fast-paced and often stressful work environment. They also need passion and enthusiasm for what they do. This is a full-time job and the hours are typically long, with weekend and evening work quite common. Work is usually performed in a well-lit industrial kitchen and in close quarters with colleagues. A role as a lead line cook would suit people who are passionate about cooking, enjoy a challenge, and like working as part of a team.

Job Description & Requirements

• Open the bakery early in the morning
• Clean kitchen equipment and tools before use
• Weigh flour and other ingredients to prepare dough
• Bake different bread types, like pretzels, baguettes and multigrain breads
• Adjust oven temperatures to ensure proper baking
• Mix various ingredients to create fillings for cakes and pies (e.g. chocolate ganache, caramel sauce and fruits)
• Decorate cakes with glazes, icings, buttercream and edible toppings, like flowers
• Shape dough to prepare different types of pastries, including croissants, cookies and sweet rolls
• Prepare custom-made pastries based on customers’ preferences (e.g. birthday cakes)
• Recommend recipes to renew our menu and attract more customers (e.g. gluten-free or vegan desserts)
• Track food supplies and place orders, as needed

JOB DESCRIPTION

• Developing age-appropriate socialization skills in children.
• Encouraging positive behavior and good manners.
• Using various learning methods such as stories, games, and drawing to intellectually stimulate children.
• Identifying behavioral problems and developing appropriate strategies to address them.
• Attending staff meetings, conferences, and workshops.
• Holding regular parent-teacher meetings to address any issues, concerns, or parent complaints.
• Providing a pleasant, safe, and sanitary environment.
• Communicating with parents and providing updates on children’s progress.

Requirements:

• High school diploma or GED.
• Proven experience working as a childcare teacher.
• In-depth understanding of childhood development.
• Strong conflict resolution skills.
• Excellent communication skills.
• Attentive and patient.

JOB DESCRIPTION

• Develops and maintains a detailed project schedule which includes administrative tasks and all sites involved in the project.
• File all project documents (soft and hard copies).
• Responsible to track project changes.
• Compile project summary documents.
• Gathers all project information; schedules, data requests,assignments,tasks, and project meetings.
• Process daily,weekly and monthly reporting to ensure all schedules run smoothly, all jobs are completed as prescribed.

QUALIFICATIONS

• Must hold any qualifications / certificates related to Building and Construction.
• Preferably with experience working in Construction Industry.
• Good and Strong Communication Skills.
• With Leadership Skills.
• Ability to work in a fast-paced, intense environment.
• Must be proficient in Microsoft Office.
• Solid organizational skills, including multitasking and time management.
• Strong client-facing and teamwork skills.

JOB DESCRIPTION

• Develops and maintains a detailed project schedule which includes administrative tasks and all sites involved in the project.
• File all project documents (soft and hard copies).
• Responsible to track project changes.
• Compile project summary documents.
• Gathers all project information; schedules, data requests,assignments,tasks, and project meetings.
• Process daily,weekly and monthly reporting to ensure all schedules run smoothly, all jobs are completed as prescribed.

QUALIFICATIONS

• Must hold any qualifications / certificates related to Building and Construction.
• Preferably with experience working in Construction Industry.
• Good and Strong Communication Skills.
• With Leadership Skills.
• Ability to work in a fast-paced, intense environment.
• Must be proficient in Microsoft Office.
• Solid organizational skills, including multitasking and time management.
• Strong client-facing and teamwork skills.

Join Our Growing Team!

The SKYLINK Group is a premier all-in-one mobility solution provider for retail sales of passenger cars and commercial vehicles, all vehicle leasing, Motor insurance, credit Hire Purchase financing, Motor workshop with full capacity of MRO (Maintenance, Repair and Overhaul) services, and vehicle body engineering works for all commercial and passenger vehicles.

Since 2017, SKYLINK Group has been rapidly expanding its offerings and fleet. We have served over 5,000 corporate customers including major industry leaders in logistics, distribution, F&B, marine, construction, sanitation, and government services.

With a commitment to fleet modernization, we have expanded our offerings to EV and Hybrid vehicles, and continuously aspire to provide greater value to our customers.

Be a part of the SKYLINK family and kick-start your career growth and progression in the mobility space today.

Job Description:

• Manage the full recruitment process, from job posting and candidate sourcing to conducting interviews and coordinating with hiring managers.
• Partner with the department heads to identify staffing needs and ensure timely and effective hiring.
• Handle applications, renewals, and cancellations of work passes in the compliance with regulatory requirements.
• Serve as the primary point of contact for work pass matters, ensuring timely and accurate processing.
• Use Info-Tech software to manage HR functions, including e-attendance, leave applications, and claims submissions.
• Assist staff with the use of the Info-Tech systems, troubleshooting any issues and coordinating with relevant teams for support as needed.
• Manage end-to-end onboarding and offboarding processes, including preparing necessary documents, conduction tours, and handling exit formalities.
• Provide an orientation tour to all new hires, familiarizing them with the company culture, facilities, and key personnel.
• Prepare and distribute company memos and communications in both English and Chinese to ensure clear and effective communication across all levels.
• Support general office administration tasks as needed.
• Assist in organizing company festive events and celebrations, coordinating venues, and materials to promote team engagement and a positive workplace culture.

Job Requirement:

• Diploma or bachelor’s degree in human resources, Business Administration or a related filed.
• 1-3 years of HR experience including recruitment, preferably in the automotive or a similar industry.
• Proficiency in Info-Tech software is required.
• Strong proficiency in MS Office.
• Bilingual in English and Chinese, with the ability to prepare written communications in both languages.
• Strong communication and interpersonal skills, with the ability to interact with staff at all levels.

Responsibilities

• General administrative support of the APAC HR function including sourcing, interview scheduling, general recruitment assistance, benefits administration and document management;
• Manage Human Resources Information System (HRIS) data entry;
• Manage monthly and quarterly reporting requirements for global and regional HR requirements;
• Collaborate with multiple internal departments on HR related needs;
• Assist with social media content for Medpace recruitment activities;
• Assist with on / off boarding matters;
• Perform special projects assigned;
• Handle sensitive and/or confidential employee information; and
• Any other ad-hoc duties assigned.

Qualifications

• At least Diploma or equivalent;
• Minimum of 1 years’ experience in a professional office setting;
• Proficient in Microsoft Word, Outlook, and Excel;
• Attention to detail; and
• Excellent organizational and prioritization skills.

Roles & Responsibilities

A chef is tasked with ensuring the kitchen runs smoothly, preparing food and sauces, and assisting head chefs with service. Candidates for this role need to be comfortable working in a fast-paced and often stressful work environment. They also need passion and enthusiasm for what they do. This is a full-time job and the hours are typically long, with weekend and evening work quite common. Work is usually performed in a well-lit industrial kitchen and in close quarters with colleagues. A role as a lead line cook would suit people who are passionate about cooking, enjoy a challenge, and like working as part of a team.

Skills/Qualifications:

- At least 2 years of relevant experience in food court / institutional catering

- Willing to be involved in hands on operations

- Excellent communication and interpersonal skills

- Able to lead and motivate to produce results

- Ability to work in a fast-paced environment

- Team player

Roles & Responsibilities

A chef is tasked with ensuring the kitchen runs smoothly, preparing food and sauces, and assisting head chefs with service. Candidates for this role need to be comfortable working in a fast-paced and often stressful work environment. They also need passion and enthusiasm for what they do. This is a full-time job and the hours are typically long, with weekend and evening work quite common. Work is usually performed in a well-lit industrial kitchen and in close quarters with colleagues. A role as a lead line cook would suit people who are passionate about cooking, enjoy a challenge, and like working as part of a team.

Skills/Qualifications:

- At least 2 years of relevant experience in food court / institutional catering

- Willing to be involved in hands on operations

- Excellent communication and interpersonal skills

- Able to lead and motivate to produce results

- Ability to work in a fast-paced environment

- Team player

Responsibilities:

• Handle on stationeries, pantry supplies, and printed materials
• Handling Office Administrative duties and paperwork including accounting data entry
• Work closely with various departments to ensure smooth work flow
• Administer work pass applications, cancellation and renewal.
• Performs day-to-day broad range of HR activities including recruitment from on-boarding to off-boarding, leave administration, MC record, payroll, benefit & training administration.
• Generates and maintain regular HR reports as required.
• Handle NSmen make-up claim, paternity, maternity, childcare leave, medical & insurance claims.
• Handle all other HR matters and undertake tasks as assigned by management.
• Miscellaneous operational and administrative duties.

Requirements:

• Good verbal communication and strong English-language skills
• Meticulous, organized, resourceful and multi-tasker
• A good team player who can work independently
• Proficient in Microsoft Office
• Knowledge of simple accounting will be an added advantage
• Relevant HR work experience preferred.

Ensure that the production, preparation and presentation of food are of the highest quality

Knowledgeable in terms of standard procedures and policies

Operate and maintAain equipment and reporting of malfunctioning

Controlling of Operation & Food cost whenever necessary

Upkeeping of cleanliness and hygiene standard

Daily feedback collection and report of issues

Any ad-hoc duties as assigned

What we do?

Boys’ Town is a charity founded by the Montfort Brothers of St. Gabriel in 1948. Its key services include residential care, fostering service, respite care, youth outreach, adventure therapy and clinical intervention.

Boys’ Town serves both boys and girls, from infants to young adults. It helps children and youth coming from disadvantaged and disengaged families who may have faced hardship due to difficult home situations, financial struggles, abandonment, and abuse. Boys’ Town equips children and youth in need with skills to become socially integrated, responsible, and contributing members of society.

What you will be doing?
To provide Human Resource and administration support to the Human Resource Department and provide quality customer service to both internal and external clients.

Job Responsibilities

Recruitment & Selection

• Assist in recruitment: job postings, pre-screening, phone interviews, shortlisting, coordinating interviews, document verification, interview prep, reference checks, pre-employment medicals, rejection emails.
• Prepare new hire onboarding packs, book induction rooms, send evaluations.
• Arrange, coordinate, and send invites for new hire induction.
• Assist in recruitment strategies like career fairs.
• Update daily hiring and vacancy tracking reports.
• Track and update new hire evaluations monthly.
• Manage voluntary and involuntary terminations, updating monthly reports.

Training & Development

• Manage and update training records.
• Coordinate in-house training: room bookings, attendance sheets.
• Handle training administration: documentation, communication, course applications, liaising with providers, training grants, evaluations.
• Collect data, prepare training evaluation reports for management.
• Support assigned projects: email follow-ups, venue setup, program coordination.
• Track and update the training budget.
• Conduct training as needed.

HR Administration

• Assist in employee engagement and wellbeing programs.
• Update and submit reports as needed.
• Prepare PowerPoint slides for reporting.
• Take minutes when necessary.
• Assist in performance management reviews.
• Track contract renewals and performance appraisals.
• Support corporate governance, audits, compliance, and documentation.
• Generate and track attendance sheets for meetings.
• Support employee welfare: baby hampers, wreaths, etc.
• Handle HR department purchases/requisitions.
• Provide administrative support to the HR Manager/Directors.
• Participate in meetings, committees, and projects as needed.
• Perform other assigned duties.
• Report to and provide feedback to the HR Manager.
• Actively participate in fundraising and other Boys’ Town commitments.
• Collaborate with staff, departments, and components of Boys’ Town.
• Perform additional duties assigned by the Executive Director or representative.

Requirements

• Minimum Diploma in Human Resource Management or equivalent.
• Preferably 1 year of relevant working experience*
• Good understanding of the Employment Act.
• Excellent organizational skills and attention to detail
• Proficient in record keeping (filing/documentation).
• Strong follow-up skills characterized by timeliness, persistence, organization, clear communication, attention to detail, proactiveness, and accountability.
• Good interpersonal and communication skills.
• Initiative and ability to work well in a team.
• Customer service oriented.
• Ability to work quickly and handle pressure effectively.
• Proficient in MS Office (Outlook, Excel, Word, PowerPoint); knowledge in HRMS is a plus.

Why join us?

Joining Boys’ Town means being part of a mission-driven organization where you’ll grow as a professional while giving back to the community.

Be part of something bigger by joining Boys’ Town as a Human Resource Officer. Help us shape a better future for children and youth from different backgrounds, while growing your career in a meaningful way. If you’re passionate about HR and want to contribute to positive change, Boys' Town is the place for you.

Bring your talents to a cause that matters apply now and make a difference with us!

*Candidates with more years of relevant experience may be considered for the role of Senior HR Officer or HR Executive if deemed appropriate and suitable for the role.

Key Responsibilities:

- To support product merchandising and stock replenishment at various locations.

- set up(early morning) and set down (at night) for counter/atrium activities at some period.
- arrange working schedule for promoter.

- Submit picking list to warehouse.
- Ad-hoc duties as assigned.

Requirements

- Relevant work experience is preferred but not necessary.

- Physically fit to support product merchandising and stock replenishment at the stores.

- Able to start work Immediately / short notice.

- 5.5 day work week

Benefits:
- Mobile Phone Allowance

- Transport allowance
- Attractive Commission Scheme
- Annual & Medical Leave Benefits

Requirements:

• Organise and maintain employee P-Files
• Schedule interviews for potential candidates
• Assist in managing staffs’ learning and development needs
• Plan and coordinate activities for staffs’ welfare, training, teambuilding needs
• Standard Operating Procedures (SOPs) and its process flow
• Support any administrative duties required
• Assist in campus recruitment activities which includes intern and management trainee recruitment planning
• Support on the execution of the recruitment cycle of potential candidates for BBP’s internship and scholarship programmes including but not limited to sourcing, screening, and selections
• Liaise with universities, interact with students, and place advertisements to promote our company brand
• Welcoming new employees to the organization, coordinate and conduct orientation sessions.
• Contribute to data entry and analysis for HR metrics and reports.
• Collaborate on HR initiatives and projects, offering your insights and assistance.
• Administering employee benefits, such as health insurance and retirement plans.
• Support exit interviews.

Qualifications:

• Currently pursuing a Bachelor’s degree in Human Resource Management or any related field.
• Able to commit at least 6 months from January - June 2025

Summarized Purpose:

• Provides support to investigator sites, monitors, department, business unit or function through communication of information, training sites and documentation of services pertaining to clinical trials. Supports the overall performance, education and training of the sites on a study level to ensure the execution of protocols are completed accurately and on time. Uses the tools provided to answer all questions, takes orders and ensure clean data at the earliest point in time.

Essential Functions:

• Acts as the point of contact for sites, ensuring that questions, material orders and request for information are responded and documented in an accurate and timely manner. Ensures that the sites are properly trained in aspects of the protocol (following the study flow sheet) relating to the department. Provides guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site.
• Triages calls where necessary to appropriate individual/departments and follow through to resolution.
• Resolves queries so that efficient and timely sample analysis is undertaken by the laboratory so report turn around time is met. Continually reviews exceptions to resolve so that the data is cleaned within the agreed timelines.
• Notifies the sites and all necessary contacts via telephone/fax of all relevant critical/voice alert values/ study specific requirements.
• Places all calls to the sites delivering sponsor alert, voice alert values (VAV) and any other critical values. Answers incoming phone calls, resolves different types of exceptions within assigned timelines.
• Monitors and escalates site issues through the appropriate departments/people e.g. project management to resolve and report as soon as possible. Ensures that all site issues are communicated and followed up to resolution, primarily to site and monitor. Reviews site performance metrics to educate where needed or to report back to monitor or sponsor. Informs site of the results or reasoning not to proceed.
• Follows the specifications and scope of work to evaluate requests for any additional test(s) (test performed in protocol) to be added to a sample. Evaluates the request for out of protocol testing following Scope of work for study. Facilitates requests to the appropriate person.
• Coordinates and resolves issues with samples at time of scanning to have the samples in the database and reported as soon as possible.

Job Qualification

Education and Experience: 
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification

Knowledge, Skills and Abilities:

• Mandate to be fluent in Japanese and English langaugese (Speaking, Reading, Writing)
• Accurate data entry skills with intermediate computer skills including Microsoft Office
• Strong analytical, interpersonal and time management skills
• Strong client and phone service skills
• Excellent verbal communications and customer service skills
• Critical thinking and problem solving skills to support quality decision making
• Good written and oral communication skills
• Ability to work in a collaborative team environment

Training will be provided. No prior work experience needed.