Summary

The Lead System Analyst - Business Intelligence is responsible for providing relevant foresight, drilled down qualitative analysis and forecasts for better decision making of the teams he/she is partnering and closely with colleagues to develop effective solutions for customers using the DW and BI applications.

Duties and Responsibilities

• IT Business Partnering – Analytics & Reporting
• Engage with stakeholders in order to understand their business processes, imperatives, constraints and priorities
• Build, develop and maintain automated reporting systems, dashboards and performance metrics that support key business decisions
• Discover insights that will guide strategic decisions and uncover optimization opportunities by using advanced analysis techniques
• Examine, interpret and report results of analytical initiatives to team members/stakeholders.
• Prepare relevant presentations, reports and analysis to provide foresight to local, regional and global management.
• Understand how the data is generated throughout the systems (when and how / during which processes and activities / data flows)
• Manage the development pipeline for fast solution delivery
• Design, develop and deploy data analytics solutions for company – Data visualization, Data Source & Data model designs
• Communicate developed data analytics solutions to the organization
• Monitor usage patterns and remedial initiatives to entrench usage
• Perform deep data investigation into data incident issues. This is needs a good combination of knowledge of company data & business model, source application systems and data transformation processing
• Case management of data investigation support requests
• Any other duties as requested
• Provide BI expertise and ensure standard quality of BI outputs
• Manage providing system functionality, dashboards and other reporting deliverables from business requirements and to carry out both functional and account management duties

Requirements

• Degree in Computer Science, Business Technology or equivalent.
• Solid experience in designing solutions across different business function
• Strong Financial acumen
• Experience in working with Datalake, managing data flows that integrate information from various sources into a common pool implementing data pipelines based on the ETL model.
• Strong Tech lead in Development, problem-solving skills, and algorithms.
• Solid expertise in Data Analytics tools & technologies – Power BI, Tableau, Azure Data warehouse or equivalent, SQL, Python, R-Language, SAP DW.
• Developing end to end data analytic project with Azure Cloud data extraction, modeling to visualization in logistics, warehouse and supply chain management environment
• Strong competency in building complex data marts using SQL and Python; developing end to end data analytic project with modeling to visualization in logistics, warehouse and supply chain management environment
• Min 5 years of experience creating complex reports and dashboards in Power BI, (or similar)
• Experience in interactions with senior management
• Preferred experience in Aviation, Logistics and Transport industry

Interested candidate who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

Job Code: PEIF
EA License No. 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and it’s overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

Business Finance Data Analyst

• Contract until 23 Aug 2024 (Maternity cover)
• Working arrangement: Hybrid

The Client

• MNC Tech

The Opportunity

• Responsible for building and maintaining data sets for product-level revenue (actuals and forecast) across several sub-products.
• Maintain reporting for Operating Expense data and will oversee the evaluation and approval process for new spend items across JAPAC.
• Ensure accuracy and quality of product-level revenue actuals and forecast.
• Evaluate new spend requests based on defined ROI criteria.
• Evaluate historic revenue and OpEx performance against benchmarks.

Your Background

• Degree in Data Science, Business Analytics or equivalent.
• 5+ years experience in Data Analytics (Business Analyst, Data Analyst, BI, etc) or FP&A.
• Experience in SQL, Financial Modeling, Revenue Forecasting and Advanced Excel.

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

Our Client is a SGX Listed company in Hospitality industry. Due to business needs, they are now recruiting a Corporate Development, Senior Analayst/ Assistant Manager to be part of their Corporate Development team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities:

• Create financial models, conduct feasibility assessments, perform valuation analyses, and scenario planning to support decision-making processes.
• Support transactional activities including due diligence, negotiations, and deal structuring.
• Aid in the preparation of recommendations, studies, and presentations for senior management.
• Oversee strategic initiatives from project inception to completion.
• Foster relationships with internal stakeholders and external partners such as financial, tax, real estate, and legal advisors.
• Assist in various ad-hoc tasks related to the coordination of Corporate Development functions.

Requirements:

• Degree in Business, Finance, Real Estate, or a related field
• Minimum of 3 years' relevant experience in similar industry
• Experience in hospitality/real estate industry will be a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Roles And Responsibilities

• Provide applications troubleshooting and on-site support to users.
• Log, escalate and follow through with issues raised by users.
• Support in the testing and installation of new applications and enhancement patches.
• Attend to FAQs for users on the use of application.
• Perform regular maintenance checks on the applications.
• Assist with the co-ordination in administration matters such as proposal preparation
• Project documentation and the facilitation of project meetings.

Requirements And Qualifications

• Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
• 1-3 yrs of Technical / Application Support experience on multi technology platforms
• ITIL v3/v4 certification and strong service oriented experience / background preferred.
• Knowledge and understanding of IT industry environment and business needs

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Renee Feng at [email protected] for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R23111942

EAP Name: Feng Ye

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

We are actively on the lookout for individuals who exude self-confidence and have a strong focus on delivering outstanding performance to join our workforce. If you are someone who quickly absorbs new knowledge and has remarkable communication skills, you are an ideal fit.

In this role, you can enjoy the flexibility of working during hours that suit you, all from the comfort of your own home.

Your responsibilities includes

• Arranging sales meetings with potential clients
• Conveying company updates to our existing clients
• Overseeing administrative tasks in collaboration with our sales services.

Given that this is a remote position with adaptable timing, you must practice self-sufficiency and discipline. The salary range is between $3,000 and $6,000 per month. We expect candidates to have "A" Level, diploma, or degree qualifications.

To support Debit Product team on the following:

• Collaborate with various business units to support debit product team achieve business objectives and key strategies
• Assist in managing the day-to-day running of debit product
• Support in the execution of the following:
• Campaign management
• Customer management
• Product inventory operations
• Marketing comms management
• Monthly sales reports compilation
• To assist in system migration, enhancement, testing and rollouts
• Track and monitor campaign activities through regular reporting and presentations.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Job Summary:

Group Audit helps the Board and Executive Management meet the strategic and operational objectives of the Group. We conduct independent checks to ensure that the Group’s risk and control processes are adequate and effective. All our team members are highly sought-after professionals who work as trusted advisors to our clients, in all matters related to a company’s internal controls.

In CBG audit function, we look after a portfolio made up of Consumer Banking Group (including Wealth Management), Legal & Compliance function (including Financial Crime & Security Services) and Corporate Functions (such as CRESA & GSMC etc.)

Responsibilities:

• Conduct audits of BU/SUs - risk, product and processes regionally.
• Evaluate the design and operating effectiveness of processes and controls and develop appropriate tests to be conducted and ascertain the level of testing of controls required.
• Escalate issues appropriately and timely.
• Ensure concise and clear audit findings and reports are presented on a timely basis.

Requirements:

• Degree qualification, with at least 4-6 years’ relevant experience in the internal audit of financial services industry, preferably with relevant experience in consumer banking, wealth management and/or legal & compliance functions
• Self-motivated and demonstrates the initiative & ability to work independently and effectively with multiple priorities
• Strong communication skills (both verbal and written), i.e., able to articulate key messages effectively.
• Ability to establish and maintain positive relationships with stakeholders and team mates.
• Proven robust analytical skills with strong attention to detail.
• Accounting or internal audit qualifications (Associate Chartered Accountant (ACA), Association of Chartered Certified Accountants (ACCA), Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA)) are preferred. Other AML professional qualifications would be desirable.

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

This is a 12 months contract assigned to our client

Work Location: To be confirmed

Salary Range : $4,000-$6,000

Scope of Work

1. Main Work will be Application Remediation.

2. The mandatory skillsets for the above role is to have a Degree or Diploma in IT/Computing

3. Experience in managing applications and products to ensure day to day operations.

Job Description

1. Monitor the health/performance of applications to identify and address potential issues.

2. Conduct regular system checks and maintenance tasks to ensure optimal functionality.

3. Provide prompt and effective support to end-users, addressing inquiries, troubleshooting issues, and

offering solutions.

4. Collaborate with users to understand and document their needs, ensuring a positive user experience.

5. Investigate and diagnose software issues, working closely with development teams to resolve

complex technical problems.

6. Document and communicate solutions to recurring problems to minimize future occurrences.

7. Maintain comprehensive documentation of application configurations and support processes.

8. Create user guides and knowledge base articles to empower users to resolve common

issues independently.

9. Work closely with cross-functional teams to ensure effective communication and collaboration.

10. Participate in the testing and deployment of new software releases.

Primary skillset:

1. Application Support

2. Troubleshooting and Patching

3. Singaporean only as work requires to handle sensitive data

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job title: Operations Analyst with UAT

Work location: Changi business park

Job mode: 12 months renewable contract.

Only Singaporeans required for this role

Roles & Responsibilities:

• Perform User Acceptance Testing (UAT) and Live Verification, as well as prepare Standard Operating Procedure & other documentations for team projects and digital initiatives
• Handle daily checking of the clearing account for customer claim.
• Investigate self service banking transactions.
• Perform settlement and reconciliation of the team’s key GL accounts
• Apply agile methodology and process improvement frameworks to contribute towards the digital transformation journey .

Key Requirements

• Diploma or bachelor's programme in Business, Finance, Economics, Computer Science, Information Systems, or other related field
• Fundamental understanding and interest in banking and technology (e.g. RPA, API, Data Analytics, Qlikview, VBA) - not mandatory
• Good verbal and written communication skills
• Good analytical and problem solving skills, ability to demonstrate critical thinking, and enjoy working with data to facilitate your work

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Job description:

• Oversee and govern all data to create reports with effective visualizations of team activities, ensuring the data is presented in a format that can be shared with a broader team, including sales, merchandising, and training.

Regular deliverables:

• Periodic reports by extracting data from GFA, channel sales, and training reports.
• Provide monthly insights into market trends and competitor activities.
• Maintain a comprehensive report archive. Comparisons with past data across all channels, products, and sales when asked.

Goals and objectives:

• Promote team alignment by providing clarity on the current position and guiding future directions through numbers and data.
  Aid both the team and XFN in making well-informed decisions by comprehensively understanding both ongoing and historical data.

Measurement:

• The quality of reports, considering punctuation, usefulness, data accuracy, accessibility, and insight quality, with measurements conducted by CSA lead and XFN.
• Ensure there is a continuous improvement process in place, taking action based on the feedback received.

Job Title : Business Analyst(PMU)

Job Type : Permanent

Job Location : North Buonavista Road

Job Scope: In this role, you will review business processes and policies, as well as engage internal and external users to define business requirements for process improvement and product development. You will work closely with different product and ICT teams to develop various systems and support the onboarding of users. You will also be involved in conducting business analytics to support operational objectives.

Job Responsibilities:

· Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to business operations to identify areas for improvement and optimization

· Develop a deep understanding of operational workflows and procedures and maintain up-to-date documentation of policies and processes

· Partner business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases

· Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver operational outcomes effectively

· Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)

· Identify interdependencies across projects/initiatives and strategize how these can be managed and coordinated, in collaboration with the relevant teams

· Support business transition and help drive change through actively engaging key stakeholders and end users

· Own and maintain overview of ‘business operations health’ and support operational decision-making through business analytics by:

- Establishing standards and metrics to measure impact, progress and performance of operational initiatives

- Tracking, analyzing and interpreting complex datasets to surface insights that inform business units (e.g. program planning and delivery, budget and cost estimations, potential issues, risks and benefits)

· Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards operational goals

· Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Job Requirements:

· Proven experience as a Business Analyst or in a similar role, preferably in a business operations or process improvement capacity

· Strong analytical skills with the ability to collect, organize, analyze and interpret large datasets

· Good understanding of user-centric principles and/or service design

· Excellent problem-solving skills and the ability to think critically to propose innovative solutions

· Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels

· Enjoys both working independently and collaboratively in a fast-paced, dynamic environment

· Proficient in using data analysis tools and techniques such as Python, SQL, or data visualization software is a bonus.

If you are interested, kindly send your resume (in MS Word format) to Mounika at [email protected] stating your salary expectations & availability to take it forward.

To expedite processing, you can lodge your application directly at https://www.rmaconsultants.com.sg/employment/registerjobseeker.aspx or https://bit.ly/expeditejobappl

Mounika Tanuku

EA Licence No. 93C4403

EA Regn. No. R22109193

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

Responsibilities
1) Investigate and resolve customer remittances queries in accordance with the established service level agreement and payment guidelines .
2) Work with business units , agent banks/correspondent banks to resolve remittance queries .
3) Process failed remittances in accordance to procedures
4) Other ad hoc tasks assign by Team Manager .

Requirements
1) related experience in payments is highly desired.
2) fresh graduates with the right attitude can be considered .
3) possess strong problem solving and analytical skills.
4) good knowledge of intermediate level Excel functions ( v lookup, pivot table)
5) good verbal and written communication skill.
6) able to work well in a team.

Regards,

Lini

Recruitment Consultant

R22108463

• Salary: $3,000 - $5,000 (Depends on experience)
• Location:Toh Guan Rd East
• Monday to Friday 9am – 6pm (Friday off at 5:30pm)

Job Scopes

• Coordinate with Functional head & assist the CEO in the preparation of Company Annual budget
• Prepare and present financial reports (MIS) to management to aid decision-making processes
• Monitor the company's Budget and create ways to reduce costs.
• Creating cost-tracking systems and processes
• Perform cost-benefit analyses on prospective projects and provide recommendations on their financial feasibility
• Monitor, check documentation & recommend Purchase of high value items for the Mgmt. decision.
• Analyze / control Overall Project Cost to determine possible improvements and develop strategies to optimize cost-effectiveness
• Collaborate with department heads to identify cost-saving opportunities and recommend measures to reduce expenses

Job Requirements

• Bachelor's degree in Accounting, Finance, or related field
• Minimum of 3 years of experience in cost control or financial management
• Thorough understanding of accounting principles and budgeting procedures
• Proficiency in MS Office suite, especially Excel

Cheah Khai Yeen (Catherine) Reg No : R1986405.

The Supreme HR Advisory Pte Ltd EA no: 14C7279

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

• Map out driving routes ahead of time to determine the most expedient trip
• · Pick up clients from the place and at the time they’ve requested
• · Collect payments and issue receipts
• · Assist clients with loading and unloading their luggage
• · Listen to traffic and weather reports to stay up-to-date on road conditions

• Map out driving routes ahead of time to determine the most expedient trip
• · Pick up clients from the place and at the time they’ve requested
• · Collect payments and issue receipts
• · Assist clients with loading and unloading their luggage
• · Listen to traffic and weather reports to stay up-to-date on road conditions

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

We need a technology specialist (Developer) to join our in-house Information Security Services team in a long-term position. The successful candidate will design, develop, test, operate and support security technologies to enhance the security strength of our organization.

We are looking for a responsive and highly productive technology professional who is passionate in solving security challenges and embracing new technologies.

• Design and develop applications (backend API's or frontend)
• Develop integrations with other application/platforms to deliver solutions to our users
• Perform data anylyses on the existing data, based on our application security metrics
• Generate reports and create dashboards from the security metrics
• Identify new ways to provide insights and areas to drive outcomes based on the data gathered
• Build, integrate, test, and deliver solutions using a CI/CD pipeline
• Support other applications teams in the integration with security services provided

Requirements

• Bachelor’s degree in Computer Science, Engineering or equivalent
• Minimum 2 years of working experience developing web applications either for frontend or backend.
• Programming skills in at least one programming language: Python, JavaScript
• Hands on skills in data analysis and reporting using Pandas and Python
• Possess knowledge of information security principles, secure coding practices, and cryptography
• Possess technical knowledge in operation systems, networking, databases, private cloud and containers
• Mature and effective time-management skills.

People Skills:

• Be performance oriented; always try to excel past achievements.
• Able to work under pressure during critical situations.
• Able to work in collaborative manner with peers.

Communication Skills:

• Can communicate effectively with peers in discussions/meet.
• Be able to communicate technical information in simplified manner.
  

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements

IT Business Analyst | Agile

• Working Hours: Monday to Friday, Hybrid Working Arrangement
• Working Location: Central
• Remuneration package: Basic Salary + AWS

We are seeking a talented and experienced Business Analyst to join our dynamic team. With a focus on innovation and delivering cutting-edge technology solutions, we are at the forefront of the tech industry. We are committed to creating an inclusive and diverse workplace where everyone can thrive.

What To Expect:

• Partner with the users' business teams to elicit citizen/business needs through human-centric, visual methods such as service journeys and develop the appropriate business case
• Apply Design Thinking / Service Design methodology and tools to develop and execute the approach to derive current state gaps and challenges, and future state design and solutions
• Work with project teams to develop user stories, functional/technical specifications and acceptance criteria
• Evaluate and recommend suitable technology while aligning with company’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems)
• Identify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment
• Where Agile methodology is adopted, to lead and participate in Agile practices and ceremonies

How To Succeed:

• At least 3 years of working experience in IT business analysis, application solutioning design and testing
• Participated in at least one full software or product development cycle, preferably using Agile Methodology
• Strong analytical, conceptualisation and problem-solving skills
• Good communication skills with the ability to pitch ideas and influence
• A driven and motivated personality with an inquisitive mind
• Ability to learn and apply

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J43316" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

Who we’re looking for

You will be part of the dynamic team that plans and ensures that UOB Contact Centre has the right number of resources, at the right time with the right skill sets driven by data and with the use of the right Workforce Management (WFM) tools.

What you’ll do

• Identifying opportunities for automation within the workforce management system.
• Developing, implementing, and maintaining automated workflows and processes to streamline scheduling, reporting, and other WFM tasks.
• Integrating automation tools and software with existing WFM systems and platforms.
• Collaborating with WFM and IT teams to ensure seamless automation implementation.
• Monitoring and fine-tuning automated processes to improve efficiency and accuracy.
• Troubleshooting and resolving issues related to WFM automation systems.
• Providing training and support to WFM staff on using automated tools effectively.
• Staying updated on industry best practices and emerging technologies to continuously enhance WFM automation.
• Monitoring employee activities and schedules in real-time to ensure compliance with planned work hours.
• Identifying and addressing deviations from scheduled activities, such as breaks, lunches, and tasks.
• Utilizing RTA software and tools to track and report on real-time adherence metrics.
• Communicating with supervisors and team leads to address deviations and make necessary adjustments.
• Analyzing historical and real-time data to identify trends and areas for improvement in adherence.
• Collaborating with WFM schedulers to make real-time schedule adjustments to meet service level goals.
• Providing feedback and coaching to employees regarding adherence and performance.
• Generating reports and performance metrics to evaluate and improve real-time adherence processes.
• Participating in the development and implementation of RTA strategies and policies.

The knowledge, experience, and qualifications you’ll need to succeed

• Significant experience in designing, implementing, and maintaining automation solutions in a WFM context. This could include experience with Robotic Process Automation (RPA), scripting, and workflow automation.
• A solid understanding of workforce management processes, including demand forecasting, scheduling, and performance analysis, is essential to identify areas where automation can be applied effectively.
• Proficiency in automation tools and technologies, such as Qlix sense, RPA platforms (e.g., UiPath, Automation Anywhere), scripting languages (e.g., Python, JavaScript), and workflow automation tools (e.g., Zapier, Microsoft Power Automate).
• Strong analytical skills to assess processes, identify automation opportunities, and measure the impact of automation on efficiency and accuracy.
• Effective communication skills to collaborate with various teams, explain automation solutions, and provide training to WFM staff.
• The ability to analyze complex problems and develop creative automation solutions to address them.
• Adaptability to new technologies and methodologies is crucial.
• Proven experience in real-time adherence monitoring, preferably in a contact center or service-oriented environment.
• Familiarity with WFM software and tools, including real-time monitoring and reporting modules, is essential.
• Strong data analysis skills to monitor real-time data streams, detect deviations from schedules, and make real-time adjustments.
• Effective communication skills to liaise with team leads, supervisors, and employees to address adherence issues and provide real-time guidance.
• The ability to make quick decisions and solve real-time scheduling and adherence challenges.
• RTA experts need to adapt to rapidly changing conditions and adjust schedules on the fly, so adaptability is a key trait.
• The role can be high-pressure, so the ability to handle stressful situations and maintain composure is important.
• Understanding of workforce management principles and practices, including scheduling and forecasting, is beneficial for context and decision-making.
• Real-time adherence requires a keen eye for detail to ensure that employees are following their schedules accurately.

Position Summary

We are seeking a highly skilled and detail-oriented Financial Analyst to join our dynamic team. This role is crucial for maintaining and developing our financial models, correlate applicable business and financial information, ensuring alignment with our business strategies and objectives. You will be the custodian of all financial models, scenarios, planning, forecasting, and budgeting, providing vital information to our C-level executives and investors, aid managerial planning and support decision making on the allocation and investment of the budget.

Job Responsibilities:

• Develop and manage comprehensive financial models and scenarios for strategic planning & forecasting, providing financial forecast/budget/business plan.
• Develop a strong understanding of external and internal issues that can affect the financial models, and effectively optimise limited resources to support decision-making.
• Identify gaps and solution to improve the management of financial resources and try to reduce businesses’ operational and production costs.
• Analyse financial data to identify trends, perform risk assessments, optimise financial/strategic planning and recommend solutions. Maintain strict alignment of the funding plan with the overall business plan and forecasts.
• Assist in the preparation of quarterly and annual financial reports. Prepare regular financial updates for government agencies, shareholders, and applicable stakeholders.
• Prepare management reports for internal and external requirements, as well as protect sensitive and confidential information.
• Explore and support different investment opportunities and financing needs.
• Ensure seamless integration of financial planning with technology, engineering, operations, production, costing, and financing teams. Highly effective collaboration with various departments to ensure financial strategies support company-wide goals.
• Develop initiatives and policies that may improve financial growth.
• Support audit compliance/requirements.
• Support finance related projects.

Requirements:

• Bachelor’s degree in Finance, Accounting, Economics, or related field with relevant knowledge and experience. Master’s degree, CFA or CPA is a plus.
• Minimum of 3-5 years’ experience in financial analysis. Related industries and corporate structure experience are pluses.
• Advanced knowledge of Microsoft Excel, Word, PowerPoint and financial software applications, familiar with analysis methods, data management and reporting software.
• Strong proficiency in financial modelling, scenario analysis, and budgeting. Hands on and highly meticulous yet keeping big picture in check.
• Excellent analytical, problem-solving, presentation, reporting, organisational and project management skills.
• Excellent in communicate complex financial information in a clear and concise manner. Proven experience in managing both internal and external stakeholders at all levels.
• Proven ability to work effectively with excellent collaboration in a team environment and across multiple departments.
• Passionate, energize and compose with agile and versatile working conditions with proven high-quality deliverables.